director call center sales

Hamilton Porter

<div>
 
 
 Call Center Director - Residential &amp; Commercial Energy Services - Clearwater, FL
 
 
 
 
 
 
 Hamilton Porter is a national recruiting firm that partners with companies to help them find and hire all-star talent. We are seeking a highly analytical and results-driven
 
 Call Center Director
 
 to lead and scale a 100+ person call center operation supporting both
 
 telesales and customer service
 
 within the retail energy industry (gas + electric sales). This role is responsible for driving performance through data, building scalable systems and processes, and developing high-performing teams.
 
 
 
 
 
 The ideal candidate combines
 
 strong operational leadership
 
 with deep expertise in
 
 KPIs, analytics, performance optimization
 
 , and has a proven track record of managing large, fast-paced call center environments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Performance Management &amp; KPIs
 
 
 <ul>
 <li>
 Own and manage all call center KPIs across sales and service functions, including:
 </li>
 <li>
 Conversion rates / sales per rep; Revenue per call / per agent; Call quality scores; Average handle time (AHT); First call resolution (FCR); Customer satisfaction (CSAT)
 </li>
 <li>
 Attendance, adherence, and occupancy
 </li>
 <li>
 Establish clear performance benchmarks and continuously optimize targets based on data insights
 </li>
 <li>
 Build and maintain real-time dashboards and reporting systems to track performance at agent, team, and department levels
 </li>
 <li>
 Identify trends, gaps, and opportunities to improve efficiency, conversion, and customer experience
 </li>
 </ul>
 
 
 
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Leverage data analytics to drive strategic decisions and operational improvements
 </li>
 <li>
 Develop forecasting models for call volume, staffing needs, and revenue projections
 </li>
 <li>
 Partner with marketing and leadership teams to analyze lead quality, funnel performance, and ROI
 </li>
 <li>
 Conduct regular deep-dive analyses into performance drivers and present actionable insights to executive leadership
 </li>
 <li>
 Implement tools and technologies to improve visibility, attribution, and performance tracking
 </li>
 </ul>
 
 
 
 
 
 Systems, Processes &amp; Optimization
 
 
 <ul>
 <li>
 Design, implement, and continuously refine scalable systems and processes across telesales and customer service operations
 </li>
 <li>
 Standardize workflows, scripts, QA processes, and escalation procedures
 </li>
 <li>
 Drive automation and efficiency initiatives to reduce costs and improve productivity
 </li>
 <li>
 Ensure compliance with regulatory requirements (including TCPA and energy industry guidelines)
 </li>
 <li>
 Optimize CRM, dialer systems, and call routing strategies to maximize performance
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, manage, and scale a team of 100+ agents, including supervisors and managers
 </li>
 <li>
 Develop a high-performance culture focused on accountability, continuous improvement, and results
 </li>
 <li>
 Oversee hiring strategy, workforce planning, and onboarding processes
 </li>
 <li>
 Coach and mentor leadership staff to improve team performance and retention
 </li>
 <li>
 Implement structured training and ongoing development programs for sales and service excellence
 </li>
 <li>
 Conduct regular performance reviews and create individualized improvement plans
 </li>
 </ul>
 
 
 
 
 
 Quality Assurance &amp; Customer Experience
 
 
 <ul>
 <li>
 Oversee QA programs to ensure consistent, high-quality customer interactions
 </li>
 <li>
 Monitor call recordings and feedback loops to improve scripting and agent performance
 </li>
 <li>
 Drive initiatives to enhance customer satisfaction and reduce churn
 </li>
 <li>
 Align customer service strategies with overall brand and retention goals
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 7+ years of experience in call center operations, with at least 3+ years in a leadership role
 </li>
 <li>
 Proven experience managing
 
 large-scale (100+ agents)
 
 call centers with both sales and service functions
 </li>
 <li>
 Strong background in
 
 data analytics, KPI management, and performance optimization
 
 </li>
 <li>
 Experience in
 
 retail energy, utilities, or regulated industries
 
 is a BONUS but not required
 </li>
 <li>
 Deep understanding of dialer systems, CRM platforms, and call center technologies
 </li>
 <li>
 Demonstrated success in building systems, processes, and high-performing teams
 </li>
 <li>
 Excellent leadership, communication, and organizational skills
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Perks
 
 
 <ul>
 <li>
 Competitive Annual Base Salary
 </li>
 <li>
 Strong Bonus Program
 </li>
 <li>
 Comprehensive Benefits Program
 </li>
 </ul>
</div>

Director Call Center Operations

I Tech

Call Center Agents &ndash; U.S. Sales | Night Shift | Lahore Location: Gulberg III, Lahore (On-site) Job Type: Full-Time Shift: 09:00 PM &ndash; 03:00 AM (Monday&ndash;Friday) Salary: PKR 30,000 &ndash; 40,000 + IncentivesJob OverviewWe are hiring Call Center Agents for our U.S. Sales Campaign. This is an excellent entry-level opportunity for freshers and students to build a career in international BPO and sales.No experience required &mdash; training and live call support provided.Key Responsibilities<ul><li>Make outbound calls to U.S. customers</li><li>Present services clearly and confidently</li><li>Handle customer queries and objections</li><li>Maintain CRM records and call logs</li><li>Achieve daily and monthly targets</li></ul>Requirements<ul><li>Basic to good English communication skills</li><li>Confident and willing to learn</li><li>Target-driven and positive attitude</li><li>Comfortable working night shift</li><li>Available for on-site work in Lahore</li></ul>Benefits<ul><li>Fixed salary + performance-based incentives</li><li>Paid training and onboarding</li><li>Weekends off (Saturday &amp; Sunday)</li><li>Friendly and supportive work environment</li><li>Career growth in the BPO industry</li></ul>Apply NowStart your career in international call center sales. Apply today to secure your position.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Agents – U.S. Sales

Shahnawaz Pvt Limited

Shahnawaz Pvt Limited(Distributor of Mercedes-Benz in Pakistan)WE ARE HIRINGPosition: Sales Executive - Call CenterBusiness Unit: Vehicle - Passenger CarsCareer Track: SalesLocation: KarachiKey Responsibilities:<ul><li>Manage online inquiries from website, social media &amp; WhatsApp</li><li>Respond to customer queries in a timely and professional manner</li><li>Convert digital leads into showroom visits or direct sales</li><li>Maintain accurate records of leads and follow-ups in CRM</li><li>Monitor platforms like PakWheels and OLX for new opportunities</li><li>Coordinate with showroom sales team for lead closures</li><li>Provide product details, pricing &amp; offers to customers</li><li>Conduct virtual presentations and video walkarounds</li><li>Ensure high customer satisfaction through effective communication</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Business, Marketing or related field preferred)</li><li>1 - 3 years of experience in sales (online/digital preferred)</li><li>Strong communication and negotiation skills</li><li>Familiarity with CRM systems &amp; social media platforms</li><li>Proficiency in MS Office &amp; basic AI tools</li><li>Automotive industry experience will be a plus</li></ul>Salary and commissions as per the company's policy, along with other benefits.How to Apply: Share your resume at OR Job Application Formhttps://forms.gle/53maB1ritBbNMJA99Job Type: Full-timePay: From Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Automobile Sales: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>Work Location: In person

Sales Executive - Call Center

Top Sports Production

We are looking for Inside Sales Reps who are seeking a fun, upbeat, competitive work environment and individuals who are MONEY MOTIVATED! We provide paid training, full benefits, competitive base pay, Bi-Weekly bonuses as well as daily CASH!!If you are a MONEY motivated you will love working for a fast growing company with high volume phone volume to work with Police, Fire and Sheriff's departments across the country for advertising / fundraising. MUST BE A CLOSER!!Previous experience in an outbound call center or a related sales position a PLUS, but not required, we offer PAID training, and incentives for DAILY CASH!!! Search businesses for your assigned area using all search engines, and websites Cold call 200 + businesses daily and get access to decision maker Excellent communication skills, both verbal and written. Good organizational skills and the ability to multitask. Excellent phone and cold calling skills. Exceptional customer service skills. Strong listening and sales skills. Daily sales goals with Daily CASH!!Qualifications - Excellent communication skills in English - Proven sales experience, especially in B2B sales - Ability to effectively negotiate and close deals - Experience with telemarketing and technology sales - Strong organizational skills to manage outbound calling and warm calling campaigns - Knowledge of marketing strategies to support business development effortsHiring TODAY!!Job Type: Full-timeSalary: Up to $35.00 per hourBenefits:Dental insurance Disability insurance Health insurance Life insurance Paid time off Paid training Vision insurance Schedule:7 hour shift Monday to Friday 8am-4pm No nights No weekends Supplemental pay types:Bonus pay Commission pay Ability to commute/relocate:Mansfield, TX 76063: Reliably commute or planning to relocate before starting work (Required)Responsibilities<ul><li>Engage in outbound calling to potential B2B clients to promote products and services.</li><li>Ability to search and track leads</li><li>Demonstrate excellent communication and negotiation skills to close sales and achieve daily targets.</li><li>Provide exceptional customer service by addressing inquiries and resolving issues promptly.</li><li>Collaborate with the marketing team to develop strategies for lead generation and business development.</li></ul>Job Type: Full-timePay: $16.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Reps!! B2B Phone Sales w/ Daily Cash & Commission MUST BE A CLOSER!

The Services Tree Enterprises 

Job Description:SourceTek is seeking a Cold Calling Sales Agent for its US-based IT services campaign. The ideal candidate will be responsible for reaching out to potential clients, introducing the company&rsquo;s IT services, and generating qualified leads. This role requires strong communication skills and the ability to engage with international clients professionally.Location: Johar Town, Lahore (On-site) Timings: US Night ShiftKey Responsibilities:<ul><li>Conduct outbound cold calls to prospective clients in the US market</li><li>Introduce and promote IT services, including web applications, mobile applications, and SaaS products</li><li>Identify client needs and generate interest in company offerings</li><li>Maintain accurate records of calls, leads, and follow-ups</li><li>Coordinate with the sales team to qualify and convert leads</li><li>Ensure professional and effective communication with all prospects</li><li>Meet daily and weekly performance targets</li></ul>Requirements:<ul><li>Excellent English communication and interpersonal skills</li><li>Prior experience in cold calling, sales, or call center roles is preferred</li><li>Ability to confidently engage with US-based clients</li><li>Willingness to work US night shifts (on-site)</li><li>Self-motivated, target-driven, and result-oriented</li><li>Basic understanding of IT services or SaaS products is a plus</li></ul>How to Apply:Interested candidates can send their updated resumes to talent@sourcetek.co Subject Line: Cold Calling Sales Agent &ndash; LahoreJob Type: Full-timePay: Rs40,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>What's the expected salary you are looking for ? </li><li>Are you okay with US onsite role ? </li><li>How much would you rate your English communication skills out of 10? </li></ul>Experience:<ul><li>Sales : 1 year (Preferred)</li></ul>Work Location: In person

Cold Calling Sales Agent (US Campaign)

Gillman Automotive Group

<div>The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces for 7 years in a row! 


Business Development Center Consultants have been arranged as a convenience for prospective customers who are researching vehicles, pricing and availability in the digital marketplace. Business Development Center Consultants assist in streamlining the entire research-purchase-ownership process of our prospect's next vehicle. The primary focus is being the prospect's first friendly, memorable and outgoing Gillman Chevrolet Harlingen contact point before the initial showroom visit and then the primary goal becomes cultivating/coordinating appointments with them. The main objective of the position is to encourage bringing new business prospects into the show room which can lead to increasing sales opportunities, growth and eventually client retention for the company.

Training will be provided to prepare the new associate in all aspects of the position prior to dealings with the customer base to ensure confidence and a great opportunity for success!

REQUIREMENTS:

Retail, Sales &amp; Customer Service related experience background (Automotive preferred)

Computer skilled individual who works well in a very fast pace, team environment

High School Graduate preferred

Bilingual strongly preferred

Must be eligible to work in the US

Must be able to pass pre-employment screening to include drug screen, MVR and criminal background check 


BENEFITS INCLUDE (BUT ARE NOT LIMITED TO):

Competitive compensation package

Full health benefits offered (medical, dental, vision, life)

401k Retirement Savings Plan with a company match

Employee discounts

Paid vacation

Drug Free Work Environment 


Equal Employment Opportunity Employer</div>

Sales Call Center Rep BDC

ARFA TECH

Please Review the Details Carefully Before ApplyingLocation: Chaklala Scheme 3, Rawalpindi, Pakistan Work Type: Onsite / Full-time Night Shift Working Hours: 6:00 PM &ndash; 3:00 AMJob OverviewWe are hiring an experienced Sales Agent with a background in the trucking/logistics industry. The candidate will be responsible for generating leads, closing deals, and building long-term client relationships.Key Responsibilities<ul><li>Identify and reach out to potential clients in the US trucking market</li><li>Convert leads into long-term customers</li><li>Negotiate pricing and close deals</li><li>Maintain client relationships and ensure customer satisfaction</li><li>Achieve monthly sales targets</li></ul>Requirements<ul><li>Minimum 1 year of experience in trucking sales</li><li>Strong sales, negotiation, and closing skills</li><li>Fluent English communication (spoken &amp; written)</li><li>Self-driven and target-oriented mindset</li></ul>What We Offer<ul><li>Competitive salary + commission</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>Pay: Rs40,000.00 - Rs120,000.00 per hourWork Location: In person

Call Center Experienced Sales Agent (US Trucking Industry)

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