director client services

Silverchair

<div>About Silverchair
Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world&rsquo;s most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams build, maintain, and innovate platforms across the publishing lifecycle, facilitating submission, peer review, hosting, dissemination, and impact measurement.
The Silverchair Platform hosts critical research content from such prestigious publishers as Oxford University Press, the American Medical Association, and McGraw Hill, comprising more than 12 million articles and 97k books. ScholarOne Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. ScholarOne Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.
Silverchair is a remote-first organization with Silverchairians living and working in over ten countries supporting our clients and operations throughout the globe.
DEI Statement
At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact.
Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints. We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us.
Learn more about our commitment to diversity, equity, and inclusion at Silverchair.
Overview
The Director of Client Services reports to the VP, Customer Care and is responsible for defining the strategic vision and operational design of Client Services as Silverchair grows. This position determines how Client Services should evolve to meet increasingly sophisticated client expectations while maintaining scalability, profitability, and team sustainability.
The Director shapes what excellent support looks like at Silverchair&mdash;designing service delivery models, organizational structures, and operational frameworks that position Client Services as a competitive advantage. This role translates strategic vision into working operations, making critical decisions about team composition, resource allocation, technology adoption, and process improvement. The Director oversees internal teams, third-party vendor staff, and contractors, ensuring seamless integration and consistent service excellence across all employment types.
As the architect of Client Services' future state, the Director leads continuous evolution of how we support clients, how teams operate, and how we measure success.
<h3 class="jobSectionHeader">Essential Functions:</h3>
Service Design and Organizational Strategy:
<ul><li>Design how Client Services operates including team structure, coverage hours, support channels, and escalation paths</li>
<li>Define service standards and response frameworks that meet client expectations while remaining scalable and cost-effective</li>
<li>Assess expansion needs including geographic reach and coverage models, supporting team stability as we grow</li>
<li>Design organizational structure including team composition, leadership roles, and reporting relationships</li>
<li>Determine the right staffing balance across employment types to meet current and future needs, building business cases for headcount requests, technology investments, and resource requirements</li>
<li>Create career paths and development frameworks for team members</li>
</ul>
Leadership and People Management:
<ul><li>Provide direction and leadership to the Client Services Manager and management team</li>
<li>Directly manage employees and contractors, or determine the optimal management structure for these team members</li>
<li>Foster a culture focused on continuous improvement, customer service, and operational excellence</li>
<li>Mentor and develop direct reports, emphasizing strategic thinking and leadership growth</li>
<li>Oversee performance management, career development, and succession planning for all Client Services staff</li>
<li>Make hiring and termination decisions for employees and contractors within approved headcount</li>
<li>Ensure effective collaboration across different employment types</li>
</ul>
Vendor Partnerships:
<ul><li>Oversee relationships with third-party service providers, partnering with VP, Customer Care on vendor performance and contracts</li>
<li>Ensure vendor capabilities align with service needs and integrate effectively with internal teams</li>
<li>Serve as executive escalation point for high-stakes client issues</li>
</ul>
Financial Management and Performance:
<ul><li>Develop annual department budgets with VP, Customer Care</li>
<li>Define and track cost per ticket, resource utilization, efficiency metrics, and SLA compliance</li>
<li>Forecast resource needs based on client growth and service volume trends</li>
<li>Use data to drive improvements and hold teams accountable through clear expectations</li>
</ul>
Client Insights and Cross-Functional Collaboration:
<ul><li>Analyze patterns from client interactions to inform product and platform improvements</li>
<li>Work with Sales and Customer Success to identify upsell, cross-sell, and expansion opportunities</li>
<li>Track client health indicators that affect retention and growth</li>
<li>Partner with Product, Engineering, Sales, and Customer Success on shared objectives</li>
<li>Ensure Client Services Manager works effectively with development teams like WD-40</li>
<li>Collaborate with VP, Delivery on prioritization and resource allocation</li>
</ul>
Technology, AI, and Process Improvement:
<ul><li>Drive adoption of new technologies including AI and automation to improve efficiency</li>
<li>Establish AI guidelines and ethical frameworks, building AI skills across all staff</li>
<li>Lead technology implementations and AI initiatives that improve service delivery</li>
<li>Identify opportunities for better data analytics, knowledge management, and self-service</li>
<li>Work with Client Services Manager to monitor knowledge base and documentation effectiveness</li>
<li>Model responsible AI use with appropriate human oversight</li>
</ul><h3 class="jobSectionHeader">Required Skills:</h3>
<ul><li>Proven ability to design and lead technical support organizations</li>
<li>Strategic thinking with ability to turn vision into working operations</li>
<li>Strong communication skills for working with executives, clients, and team members</li>
<li>Budget management and business case development experience</li>
<li>Experience managing distributed teams with different employment types</li>
<li>People management skills including coaching, performance management, and talent development</li>
<li>Data-driven decision making and problem-solving abilities</li>
<li>Change management skills for leading organizational transitions</li>
<li>Deep understanding of customer support operations and service delivery</li>
</ul><h3 class="jobSectionHeader">Desired Experience:</h3>
<ul><li>Bachelor's degree in business, computer science, information science, or related field; advanced degree preferred</li>
<li>7+ years progressive leadership in technical support or client services</li>
<li>Experience designing service delivery models and organizational structures</li>
<li>Experience with vendor partnerships and third-party service delivery</li>
<li>Experience directly managing technical teams and individual contributors</li>
<li>Software or SaaS company experience, preferably B2B or enterprise</li>
<li>Publishing industry, academic technology, or scholarly communications background highly desirable</li>
<li>Track record scaling support operations through growth and geographic expansion</li>
<li>Familiarity with JIRA, knowledge management systems, and technical concepts like XML and APIs</li>
<li>Experience implementing AI or automation in support environments</li>
</ul>
Silverchair is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are dedicated to ensuring a fair and inclusive hiring process for all candidates.
We encourage applications from individuals of all backgrounds and experiences and are committed to providing reasonable accommodation for qualified individuals with disabilities in the application and hiring process.
Disclaimer: At this time, we cannot sponsor a new applicant for employment authorization for this position.
No agencies please.
Salary Range: US$90,000-110,000</div>

Director, Client Services

Renaissance Investment Management

RENAISSANCE INVESTMENT MANAGEMENTPOSITION PROFILE for Director of Client Services/Performance &amp; Portfolio SpecialistFebruary 2026I. SUMMARY:The Director of Client Services/Performance and Portfolio Specialist is an integral part of the firm and interacts regularly with internal portfolio managers and outside clients. This position will be asked to work with and perform various functions to assist key personnel in the area of operations management.Ideal Candidate will: have excellent communication skills; be detail oriented and able to multi-task and prioritize job responsibilities; have knowledge of the stock market and investment management; be proficient in Excel, Word and Adobe Acrobat and willing to learn other systems (Indata, CRM); be able to think quickly and make timely and correct decisions; be able to work well with a team as well as independently when needed.II. EXPERIENCE: Bachelor&rsquo;s Degree in Finance, Accounting, or related field (will consider intern-to-permanent opportunities for students within a year of graduating)II. REPORTING TO: Chief Operating OfficerPosition will work closely with existing Investing, Trading, Portfolio Administration, Compliance, Marketing, and Accounting teams.Primary contacts outside Renaissance necessary to perform job:Clients, Custodians, Brokers, Affiliate companiesIII. RESPONSIBILITIES:A. CLIENT SERVICES:Meetings:Coordinate and participate in calls/meetings with our investment teams and clients/prospects, ensuring materials and meeting links are prepared and sent beforehand. Work with our affiliate marketing partner, coordinating calls/meetings with our brokerage firm sponsors as well as their financial advisors ensuring appropriate materials are provided. Create CRM notes of all calls with participants and a brief overview of the call.Mailings:Send out all client contractual reporting requirements &ndash; Annual ADV mailings, updated policies and procedures, insurance policy renewals, etc. Work with the Portfolio Administration and Marketing teams during the quarterly appraisal cycles updating templates, verifying data, and assisting in the timely delivery of client reports.Portfolio Monitoring:Work closely with the Portfolio Administration department who are responsible for the day-to-day administration of all client portfolios, keeping abreast of open/closed accounts, significant cash flows, corporate actions affecting the portfolios, portfolio changes (i.e. swaps), client or advisors&rsquo; requests, and the basic processes managed by the team. Send quarterly Master account reviews to the Portfolio Manager and coordinate changes with the PA team.B. PERFORMANCE AND PORTFOLIO: Become familiar with all the firm strategies, gaining a basic understanding of the philosophy, investment process, fundamental analysis, characteristics, holdings, performance, etc. of each product. Generate swaps for all strategies.Update and manage the firms&rsquo; composites, ensuring proper inclusion/exclusion of accounts, monitoring performance deviations, confirming composites and benchmark performance for reporting purposes.C. GIPS AUDIT:Conduct GIPS audits and stay abreast of changes to GIPS requirements and recommendations.D. MARKETING:Responsible for pulling all statistical data from our research database and updating our internal intranet for use in updating quarterly marketing materials as well as a source of information for the investment teams.Complete all DDQs/RFIs, coordinating responses from team members and meeting all deadlines.E. COMPLIANCE:Serve as a member of the Compliance team, participating in discussions regarding policies and procedures, changes to the ADV, quarterly proxy reviews and any additional projects as they arise.Provide AUM and Cash Flow data to Accounting department as needed for monthly, quarterly, and ad hoc reporting.F. OTHER TASKSAssignment of other tasks as needed by other departments. This may include reviewing marketing and compliance materials, helping to complete various audit reports, etc.Benefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li></ul>Application Question(s):<ul><li>Rate your skill with Microsoft Office products (1 = Beginner, 5= Expert)</li><li>Do you have experience using AI tools?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: Hybrid remote in Covington, KY 41011

Director of Client Services/Portfolio & Performance Specialist

Community Medical Services

<div>Description:

Shift: Monday-Friday 8AM-4PM and every other Saturday 6AM-10AM
Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, this role will combine security and client engagement, ensuring a positive experience for patients, staff, and visitors.
As part of our mission to help individuals recover from substance use disorders, you&rsquo;ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
Along the way, we&rsquo;ll invest in your well-being through a benefits package for full-time employees that includes:<ul><li>
Subsidized medical, dental, and vision insurance</li><li>
Health savings account</li><li>
Short and long-term disability insurance</li><li>
Life insurance</li><li>
Paid sick, vacation, and holiday time</li><li>
401K retirement plan with match</li><li>
Tuition and CME reimbursement up to 100%</li><li>
Employee assistance program to support your mental health and wellness</li><li>
Ongoing professional development</li></ul>
We&rsquo;re looking for someone who:<ul><li>
Has the ability to stand, sit, and walk to patrol clinic and clinic grounds.</li><li>
Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.</li><li>
Is comfortable enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.</li><li>
Can handle sensitive material while maintaining confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2.</li></ul>
To thrive in this role, you must be able to:<ul><li>
Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors.</li><li>
Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.</li><li>
Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs).</li><li>
Anticipate potential client issues, providing support for and redirection of unwanted behavior.</li><li>
Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.</li><li>
Notify appropriate emergency personnel, police, or fire departments in cases of emergency.</li><li>
Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent required</li><li>
Previous safety, law enforcement, security, or customer service experience preferred</li><li>
Experience with substance use disorders preferred, but not required</li><li>
Excellent communication skills, including ability to respond to clients with patience, objectivity, and a non-judgmental attitude.</li></ul>
#CLSTF
About Community Medical Services
Community Medical Services (CMS) is a CARF accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one on one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.
Our Commitment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>

Security Client Navigator

The Kinetix Group

<div>Internship Position: 2026 Healthcare Summer Intern 

Application Closes March 31st , 2026, at 11:59pm ET 

Summer 2026 Undergraduate Internship &ndash; Client Services

Position Description
Join Petauri's 10-week summer internship program for hands-on experience. This immersive internship blends in-person collaboration with remote flexibility to support meaningful team engagement. You'll work with our client services teams, focusing on various therapeutic areas like women&rsquo;s health, behavioral health, cardiology, neurology, liver health, and oncology. Petauri interns are innovative, enjoy creative challenges, are detail-oriented, and have a passion for healthcare and life sciences. You'll thrive in our entrepreneurial environment while gaining practical experience and insights to support your professional development. Join us this summer and make a difference! 
<div></div>

 Petauri Kinect is a strategic consultancy and marketing agency. We partner with medical and commercial teams to engage stakeholders across health systems, integrated delivery networks, and hospitals. At Petauri Kinect, we focus on creating engagement solutions that optimize therapeutic access for patients. 
Responsibilities:
<ul><li> Work 40 hours per week between June 8, 2026&ndash;August 14, 2026</li></ul>
<ul><li> Support project teams that focus on the health system channel (e.g., integrated delivery networks (IDNs), hospital systems, health system specialty pharmacies, etc.)</li></ul>
<ul><li> Conduct research on provider/health system stakeholders, site-of-care dynamics, pathways, and therapeutic specific information,
</li></ul><ul><li> Assist in developing client-ready deliverables (PowerPoint narratives, briefing documents, market landscape, and meeting materials) under guidance of project leads</li></ul>
<ul><li> Support team members with trackers and timelines; capture notes and action items during internal and client meetings; coordinate follow-ups to support on-time delivery</li></ul>
<ul><li> Collaborate cross-functionally with teams across departments</li></ul>
<ul><li> Develop and deliver an intern capstone project that applies understanding and learnings from the internship program.
</li></ul>Education/Qualifications:
<ul><li> Rising Juniors, Rising Seniors/Graduating Seniors/Recent Graduates attaining a bachelor&rsquo;s degree, preferably in a relevant program with 0-2 years of previous work/internship experience
</li></ul><ul><li> Shows demonstrated interest in the integrated healthcare/pharma landscape which draws from diverse clinical fields</li></ul>
<ul><li> Ability to maintain flexibility and teamwork in a fast-paced, demanding work environment
</li></ul><ul><li> Strong computer and oral communication skills</li></ul>
<ul><li> Detail-oriented and organized; able to create a focus area around a specific project
</li></ul><ul><li> Proficient in MS Office applications
</li></ul><div>Required - Please respond to ONE of the following questions in your cover letter: Limit responses to 200 words. Include cover letter and resume in one document.</div>

1. What sets you apart?
2. Identify a pharmaceutical brand or product campaign you find effective. What elements contribute to its success, and how would you improve the campaign? #LI-Remote</div>

Summer Intern - Client Services

<div>Description:

Shift: Monday - Friday 12PM-8PM
Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, this role will combine security and client engagement, ensuring a positive experience for patients, staff, and visitors.
As part of our mission to help individuals recover from substance use disorders, you&rsquo;ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
Along the way, we&rsquo;ll invest in your well-being through a benefits package for full-time employees that includes:<ul><li>
Subsidized medical, dental, and vision insurance</li><li>
Health savings account</li><li>
Short and long-term disability insurance</li><li>
Life insurance</li><li>
Paid sick, vacation, and holiday time</li><li>
401K retirement plan with match</li><li>
Tuition and CME reimbursement up to 100%</li><li>
Employee assistance program to support your mental health and wellness</li><li>
Ongoing professional development</li></ul>
We&rsquo;re looking for someone who:<ul><li>
Has the ability to stand, sit, and walk to patrol clinic and clinic grounds.</li><li>
Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.</li><li>
Is comfortable enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.</li><li>
Can handle sensitive material while maintaining confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2.</li></ul>
To thrive in this role, you must be able to:<ul><li>
Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors.</li><li>
Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.</li><li>
Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs).</li><li>
Anticipate potential client issues, providing support for and redirection of unwanted behavior.</li><li>
Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.</li><li>
Notify appropriate emergency personnel, police, or fire departments in cases of emergency.</li><li>
Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent required</li><li>
Previous safety, law enforcement, security, or customer service experience preferred</li><li>
Experience with substance use disorders preferred, but not required</li><li>
Excellent communication skills, including ability to respond to clients with patience, objectivity, and a non-judgmental attitude.</li></ul>
#CLSTF
About Community Medical Services
Community Medical Services (CMS) is a CARF accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one on one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.
Our Commitment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 ISB Job Description
 
 
 
 <ul>
 <li>
 The Role: Associate, DMS Client Support
 
 
 </li>
 </ul>
 
 Grade
 
 
 (Relevant for internal candidates only)
 
 
 :
 
 07
 
 
 
 Location:
 
 Islamabad, PK
 
 
 
 The Team
 
 
 
 Joining a close-knit and professional team, you will gain broad knowledge within the financial world related to all asset classes including; Fixed Income, Commodities, Equities, etc. Moreover, you will get a grasp of different databases and our technical products.
 
 
 
 The Impact
 
 
 
 <ul>
 <li>
 You will integrate into an all-star group and will make a significant impact.
 </li>
 <li>
 Your position will be meaningful as it is the link between the end-user and our products.
 </li>
 <li>
 Combining product expertise with a deep understanding of who our clients are and how they use our tools, you will be a consultant providing the best and most efficient way for our clients to achieve quality results.
 
 
 </li>
 </ul>
 
 What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 This position is an entry-level role with high-performance expectations. You will be working with multiple levels in the team.
 </li>
 <li>
 There is the potential for advancement, learning and overall career development depending on individual performance and company need.
 </li>
 <li>
 Due to frequent interactions with sales and product management, this is a highly visible role with high potential for growth outside the department as well.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 As an Associate in Enterprise Support, you will respond to inquiries for data-feed clients. You will be responsible for providing professional, timely, and quality support of our feed-based products.
 </li>
 <li>
 Have a deep understanding of investments, financial and accounting statements.
 </li>
 <li>
 Be willing and able to work closely with partners in a team-based environment.
 </li>
 <li>
 Have excellent interpersonal skills in order to effectively communicate client concerns and product related issues with all our departments. Being technologically savvy is also a plus.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For?
 
 
 
 Someone who wants a meaningful position with high expectations, who can assimilate into a professional team environment, and make immediate, positive contributions and is not afraid to ask questions.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Have a Bachelor&rsquo;s degree in Finance, Business, Accounting, Economics, or related field.
 </li>
 <li>
 Possess intermediate to Advanced MS-Excel experience
 </li>
 <li>
 Experience with Outlook, Word, and Powerpoint
 </li>
 <li>
 Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
 </li>
 <li>
 Excellent English communications skills
 </li>
 <li>
 Integrity, positive personality, and a desire to help people are all essential
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of investments including private equity, public equity, fixed income, ETF&rsquo;s, mutual funds, commodities, etc
 </li>
 <li>
 SQL experience and/or basic knowledge
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 At S&amp;P Global Market Intelligence, we know that not all information is important&mdash;some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
 
 
 
 
 S&amp;P Global Market Intelligence is a division of S&amp;P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 324872
 
 
 
 Posted On:
 
 2026-01-27
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate, DMS Client Services

WidePoint Corporation

<div>
 Wireless Project Manager - WidePoint Integrated Solutions Corp. - DC, DC
 
 
 WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.
 
 
 We are looking for a highly motivated Wireless Project Manager DC, DC that can operate in a fast-paced and demanding environment of a micro-cap publicly-traded company.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 The essential functions include, but are not limited to the following:
 
 
 <ul>
 <li>
 Responsible for all client communications, conflict resolution, and contract compliance on client deliverables.
 </li>
 <li>
 Reviews all major deliverables (i.e., Service Level Agreement [SLA], Key Performance Indicator [KPI], reports) to meet quality standards and client expectations.
 </li>
 <li>
 Ensures that client issues are dealt with efficiently, including informing Management and the Director of Client Services of any problems that may arise.
 </li>
 <li>
 Has ownership responsibilities for the client's database; ensuring accuracy and running and presenting weekly, monthly, quarterly, and yearly reports to the client as requested.
 </li>
 <li>
 Works closely with the internal functional groups to maintain a continuous knowledge of client contract to identify potential issues or opportunities within or related to the contract.
 </li>
 <li>
 Ensures that all processes and procedures are reviewed, completed, and all quality standards are met.
 </li>
 <li>
 Being aware of opportunities for account growth and new business; reporting information to Director of Client Services and management.
 </li>
 <li>
 Communicate the client's goals and represent the client's interests to all internal functional groups within WidePoint.
 </li>
 <li>
 Provides regular and ongoing two-way communication between the client and team, providing strong team representation, and setting proper client expectations based on contract deliverables.
 </li>
 <li>
 Understanding WidePoint capabilities and service offerings and effectively communicating all offerings to the client.
 </li>
 <li>
 Reports to the Director of Client Services, providing regular input on all account activity, including weekly status.
 </li>
 <li>
 Holds a weekly meeting with the account team (Project Manager, Auditor, Director of Client Services, and Account Team).
 </li>
 <li>
 Holds a weekly meeting with the on-site and account team (Auditors, Help Desk, and Management).
 </li>
 <li>
 Tracking weekly tasks reporting them to the Director of Client Services weekly.
 </li>
 <li>
 Develops and executes the project plans supporting client requirements.
 
 
 
 </li>
 </ul>
 
 Minimum Qualifications (Knowledge, Skills, And Abilities)
 
 
 
 The minimum qualifications include:
 
 
 <ul>
 <li>
 Bachelor's degree in a related field, including Computer Science, Business, or Engineering, is required.
 </li>
 <li>
 At least two (2) years of related experience are required. Prior wireline or wireless telecommunication, accounting, and budgeting experience is a plus.
 </li>
 <li>
 Professional demeanor as this is a customer-facing position.
 </li>
 <li>
 Proficient with Microsoft Office Suite or related software.
 </li>
 <li>
 Excellent time management skills with a proven ability to meet deadlines.
 </li>
 <li>
 Ability to prioritize tasks and delegate them when appropriate.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Excellent interpersonal and customer service skills.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Occasional travel to WidePoint locations and client locations.
 </li>
 <li>
 U.S. Citizen Capable of Obtaining a Secret Security Clearance.
 </li>
 <li>
 Supervisory Responsibilities
 </li>
 <li>
 Oversees a team of managers and analysts to ensure projects are completed on time and to specifications.
 </li>
 <li>
 Delegates work and assignments to team members based on expertise, work experience, and time constraints.
 
 
 
 </li>
 </ul>
 Physical Demands and Work Environment:
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
 
 
 <ul>
 <li>
 Prolonged periods sitting at a desk and working on a computer.
 </li>
 <li>
 Must be able to lift up to fifteen (15) pounds at times.
 
 
 
 </li>
 </ul>
 Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and to perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
 
 
 The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
</div>

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