director clinical operations

Southern NSW Local Health District

<p>Lead innovative, community-based clinical service delivery.</p> <p>Shape strategic direction across Integrated & Community Health.</p> <p>Drive excellence in patient outcomes and clinical performance.</p> <p>Lead, inspire and shape the future of clinical operations across community and hospital-based services within Western Sydney Local Health District.</p> <p><b>Employment Type:</b> Temporary Full Time (Up to 12 Months)</p> <p><b>Position Classification:</b> Health Manager Level 5</p> <p><b>Remuneration:</b> $79.85 - $89.33 per hour</p> <p><b>Hours Per Week:</b> 40</p> <p><b>Location:</b> Blacktown Hospital</p> <p><b>Where you'll be working:</b></p> <p>As part of Western Sydney Local Health District (WSLHD), Blacktown Hospital is a major health hub serving one of the most diverse and fast-growing regions in NSW. You'll be part of the Integrated and Community Health Directorate, a team passionate about delivering accessible, patient-centred care that extends beyond the hospital walls.</p> Workplace culture <ul> <li>Values collaboration, inclusion and innovation across clinical leadership</li> <li>Delivers care that improves health outcomes for priority communities</li> <li>Fosters partnerships across hospital, community and primary health networks</li> <li>Champions quality, safety and continuous improvement</li> <li>Supports professional excellence through strong governance and accountability</li> </ul> What you'll be doing <p>As Director, Clinical Operations, you will provide strategic leadership, operational oversight and expert direction for key community-based clinical services, including Hospital in the Home (HiTH) and Chronic and Complex Services. Reporting to the General Manager, Integrated and Community Health, you'll play a pivotal role in aligning services with WSLHD's strategic priorities and ensuring high-quality, safe and effective care delivery.</p> <ul> <li>Lead, manage and improve clinical service performance across the Directorate</li> <li>Provide strategic advice and direction to support quality, safety and governance</li> <li>Oversee operational planning, resource management and budget performance</li> <li>Build partnerships with internal and external stakeholders to enhance integrated care</li> <li>Represent the Directorate at LHD and state-wide levels, advocating for community health priorities</li> </ul> How to Apply <p>Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.</p> Selection Criteria <ul> <li>Tertiary qualifications and or demonstrated experience in business, commerce, finance, health or other relevant fields. Class C licence required</li> <li>Demonstrated successful experience at a senior level in the public and/or private sector in the effective formulation, implementation and monitoring of key initiatives within a complex environment.</li> <li>Exceptional interpersonal skills including sound oral and written communication skills, attention to detail and problem solving skills.</li> <li>Demonstrated success in managing/leading large and diverse teams and delivering on key priorities and results</li> <li>High-level expertise, knowledge and experience in ensuring organisational compliance with public sector accountabilities.</li> <li>Demonstrated people management skills, including providing staff support, development, performance management and managing unacceptable workplace behaviour.</li> <li>Demonstrated understanding of budgeting, financial planning and performance to achieve goals in the organisation.</li> <li>Strong ability to meet deadlines and meet conflicting priorities.</li> </ul> <p><b>Requisition ID:</b> REQ618357</p> <p><b>Applications Close:</b> 12th November 2025</p> <p>People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.</p> <p>Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit </p> <p>Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.</p> <p>A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.</p> <p>NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.</p>

Director, Clinical Operations

Pacific Cancer Care

<div><p>Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member of</p><p>
the team cares deeply, often for a very personal reason, and that means a lot to our patients</p><p></p><p>
Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.</p><p></p><p><b>
Job Description:</b></p><p><b>
JOB DETAILS:</b></p><p><b>
LOCATION</b>: Pacific Cancer Care - 5 Harris Ct, Monterey, CA 93940</p><p></p><p><b>
SCHEDULE</b>: Full-Time | Monday&ndash;Friday (5, 8-Hour Shifts or 4, 10-Hour Shifts) | <b>Exempt</b></p><p></p><p><b>
SALARY RANGE:</b> $153,000 - $205,000, commensurate with experience</p><p></p><p><b>
SIGN ON BONU</b>S: $10,000</p><p></p><p><b>
REPORTS TO</b>: Executive Director / CEO</p><p></p><p><b>
START DATE:</b> January 2026</p><p></p><p><b>
BENEFITS</b>: Benefit-eligible position, including:</p><ul><li>Medical, dental, and vision insurance</li><li>Paid time off (PTO)</li><li>Retirement plan (401k)</li></ul><p></p><p><b>
OPPORTUNITY OVERVIEW:</b></p><p>
Pacific Cancer Care (PCC) is seeking a compassionate, detail-oriented, and experienced Registered Nurse (RN) to serve as the Director of Clinical Services. This leadership role oversees medical oncology clinical operations, including infusion services, nursing, and related outpatient oncology clinical support functions. The Director is responsible for supervising clinical staff, optimizing workflows, ensuring regulatory compliance, and upholding the highest standards of patient care and safety. The ideal candidate has at least two years of oncology experience in an infusion or outpatient oncology setting, proven leadership experience, and a passion for staff development, process improvement, and delivering compassionate, patient-centered care.</p><p></p><p><b>
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES:</b></p><p>
Leadership &amp; Team Development</p><ul><li>Lead onboarding, training, and competency evaluations.</li><li>Mentor nurses and clinical staff to foster growth and accountability.</li><li>Provide staff education and in-services; schedule outside speakers.</li><li>Support professional development and coaching.</li><li>Represent and assist nurses as needed; demonstrate decisive leadership and conflict resolution.</li></ul><p>
Clinical Oversight &amp; Patient Care</p><ul><li>Supervise RNs and Charge Nurses to ensure chemotherapy administration adheres to PCC policy and NCCN guidelines.</li><li>Maintain adherence to state, federal, and accrediting standards.</li><li>Triage patient calls by acuity; provide timely nursing advice and escalate urgent findings to physicians within 30 minutes.</li><li>Recognize and manage oncologic emergencies calmly and effectively.</li></ul><p>
Treatment &amp; Medication Management</p><ul><li>Demonstrate understanding of chemo/biotherapy agents and side effects; educate patients and families.</li><li>Ensure prescriptions for supportive medications are provided with clear written instructions.</li><li>Review lab values and pertinent tests; verify order accuracy before pharmacy submission.</li><li>Oversee regimen updates in collaboration with OneOncology Pharmacy Services.</li></ul><p>
Operational Excellence &amp; Compliance</p><ul><li>Ensure efficient workflows across clinical areas, including staffing, scheduling, supplies, and training.</li><li>Drive projects to improve safety, patient satisfaction, and operational performance.</li><li>Maintain and update policies/procedures annually to reflect current oncology practice.</li><li>Build comprehensive manuals for Treatment Center, Lab, and Pharmacy.</li></ul><p>
Technology &amp; Quality Initiatives</p><ul><li>Demonstrate proficiency in OncoEMR for regimen review, order accuracy, and workflow optimization.</li><li>Lead quality control measures and MIPS initiatives to maximize performance.</li><li>Support cross-coverage and training for chemo scheduling, MA, and Lab.</li></ul><p>
Collaboration &amp; Communication</p><ul><li>Work closely with physicians and interdisciplinary teams to align services with organizational priorities.</li><li>Facilitate coordination between clinical services, medical oncology, radiation oncology, administration, and external partners.</li><li>Contribute to PCC&rsquo;s mission through leadership and special projects.</li></ul><p></p><p><b>
QUALIFICATIONS &amp; REQUIREMENTS</b>:</p><ul><li>Graduation from accredited nursing program required.</li><li>Current California RN or APP license required.</li><li>Oncology Certified Nurse (OCN) required.</li><li>Bachelor of Science in Nursing (BSN) required.</li><li>Minimum 2 years oncology nursing experience, preferably in infusion or outpatient oncology.</li><li>BLS certification required.</li><li>Demonstrated leadership or supervisory experience in a clinical setting.</li><li>Knowledge of chemotherapy/immunotherapy workflows, patient safety protocols, and outpatient oncology best practices.</li></ul><p></p><p><b>
DESIRABLE SKILLS &amp; EXPERIENCE:</b></p><ul><li>Previous experience managing or supervising multiple oncology clinical service lines.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities and deadlines.</li><li>Excellent communication and interpersonal skills to collaborate effectively across all departments and disciplines.</li><li>Experience supporting accreditation, compliance, or quality improvement programs.</li><li>Strong leadership skills with demonstrated success in coaching and mentoring clinical teams.</li><li>Proven commitment to compassionate, patient-centered care and professional integrity.</li></ul></div>

Director of Clinical Operations

Endeavor Health

<b>Hourly Pay Range:</b><br>$61.80 - $95.79 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.<br><br><b>Position Highlights:</b><br><ul><li>Position: Director, Ambulatory Practice</li><li>Location: Swedish Hospital - Chicago, IL</li><li>Full Time/Part time: Full time, 40 hours/week</li><li>Hours: Monday-Friday, 8:00am - 5:00pm</li><li>Required Travel: Yes (to other Endeavor Health locations)</li></ul><br><br><b>What you will do:</b><br><ul><li>Responsible for medical group operations for the Cardiovascular Institute, specifically Cardiac Surgery, Vascular Surgery, Vascular Medicine and the proceduralists within Cardiology.<br><br>The partnering director has all of Clinical Cardiology for the North Region.</li><li>This Director's office will be in Swedish, but the span of responsibility includes Elmhurst (Vascular Surgery only), NorthShore and NCH. Travel is expected to Glenbrook and NCH monthly.<br><br>The position has roughly 50 physicians and 4 practice managers</li><li>Understand the application of the Endeavor Health mission, vision, and values in relation to the Director role and responsibilities. Assume a leadership role in project management and recommend innovative solutions for identified opportunities. Lead and develop management team and support physician leadership to achieve overall growth targets for the area.</li></ul><br><br><b>What you will need:</b><br><ul><li>Bachelors Degree Required in Business Administration, Health Management, or a related field, required. Master's degree is preferred.</li><li>Experience: Minimum 5 years of medical group operations-related management experience</li></ul><br><br><b>Benefits:</b><br><ul><li>Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance.</li><li>Opportunity for annual increases based on performance</li><li>Career Pathways to Promote Professional Growth and Development</li><li>Various Medical, Dental, Pet and Vision options</li><li>Tuition Reimbursement</li><li>Free Parking</li><li>Wellness Program Savings Plan</li><li>Health Savings Account Options</li><li>Retirement Options with Company Match</li><li>Paid Time Off and Holiday Pay</li><li>Community Involvement Opportunities</li></ul><br><br>Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . <br><br>When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.<br><br>Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". <br><br>Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.<br><br>Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.<br><br>EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Director - Medical Group Operations

ICON plc

<div>Manager Clinical Operations<div></div><div>
ICON plc is a world-leading healthcare intelligence and clinical research organization. We&rsquo;re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development</div><div></div><div>
We are currently seeking a Manager, Clinical Operations to join our diverse and dynamic team. As a Manager, Clinical Operations at ICON, you will play a pivotal role in overseeing the execution of clinical trials, ensuring that they are conducted efficiently, on time, and in compliance with regulatory requirements. You will contribute to the advancement of innovative therapies through strategic leadership in operational planning and management of clinical study teams.</div><div>
What You Will Be Doing:</div><div></div><ul><li>
Leading the operational planning and execution of clinical trials, ensuring adherence to protocols and timelines.</li><li>
Engaging with cross-functional teams to optimize trial design and enhance operational efficiency throughout the clinical development process.</li><li>
Monitoring trial progress and performance metrics, providing insights to inform decision-making and drive continuous improvement.</li><li>
Mentoring and developing junior staff, fostering a culture of collaboration and excellence within the team.</li><li>
Building strong relationships with internal and external stakeholders to facilitate smooth communication across clinical operations.</li></ul><div>
Your Profile:</div><div></div><ul><li>
Advanced degree in a relevant field such as life sciences, nursing, or a related discipline.</li><li>
Extensive experience in managing clinical operations, with a solid understanding of regulatory requirements and industry standards.</li><li>
Strong leadership skills with the ability to motivate and manage teams effectively in a dynamic environment.</li><li>
Proficiency in project management tools and methodologies, with a keen focus on optimizing processes.</li><li>
Excellent communication and interpersonal skills, with a proven ability to influence stakeholders and drive successful outcomes.</li><li>
Hybrid position (3 days per week in the office)</li></ul><div></div><div>
What ICON can offer you:</div><div></div><div><div><div><div><div>
Our success depends on the quality of our people. That&rsquo;s why we&rsquo;ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.</div><div></div><div>
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.</div><div></div><div>
Our benefits examples include:</div><ul><li><div>
Various annual leave entitlements</div></li><li><div>
A range of health insurance offerings to suit you and your family&rsquo;s needs.</div></li><li><div>
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.</div></li><li><div>
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family&rsquo;s well-being.</div></li><li><div>
Life assurance</div></li><li><div>
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.</div></li></ul></div></div></div></div><div></div><div>
Visit our <div>careers site</div> to read more about the benefits ICON offers.</div><div></div><div>
At ICON, inclusion &amp; belonging are fundamental to our culture and values. We&rsquo;re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div><div><div><div><div>
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know</div><div></div><div><div>
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless &ndash; there&rsquo;s every chance you&rsquo;re exactly what we&rsquo;re looking for here at ICON whether it is for this or other roles.</div></div></div></div></div></div></div><div></div>

Manager, Clinical Operations

Danila Dilba Health Service

<p>Keen for a change of direction? Know someone who's interested in joining our health service? Read on below to find out more about this career opportunity and share it around so that we can make DDHS even more deadly!</p> Key Information <ul><li><b>Position Type:</b> Full Time, Fixed term until 30 June 2027</li><li><b>Location:</b> Darwin NT</li><li><b>Salary Range: </b>$79,827 - $85,067 per annum</li><li><b>Application Closing Date:</b> 03 November 2025</li></ul> About the Role: Administration Officer - Clinical Excellence <p>The Administration Officer - Clinical Excellence will provide administrative and operational support to the Chief Medical Officer and Clinical Excellence team to promote safe and quality patient care in the delivery of programs and services.</p><p>This role will support the Clinical Excellence team to analyse, report and share clinical health data in line with internal and external governance.</p><p>What You Need to Succeed</p><ul><li>Previous experience in a medical records / administration role within a health care setting dealing with confidential records.</li><li>High level of administrative skills and experience in administrative procedures for management of documents and maintenance of records.</li><li>The ability to produce detailed and accurate records and reporting.</li><li>Ability to work independently with strong organisational skills and demonstrated ability to plan, manage and prioritise tasks and to deliver outcomes within tight timelines.</li><li>Demonstrated ability to communicate effectively with diverse stakeholders across a range of cultures and professions.</li><li>Demonstrated high level computer skills using the Microsoft Office suite of programs as well as the ability to use clinical practice software.</li><li>The ability to interpret complex requirements and implement practical procedures and outcomes.</li><li>Highly developed interpersonal skills including written and verbal communication skills with an ability to handle sensitive matters and maintain confidentiality.</li><li>Qualification or working towards qualification in Health Administration/quality auditing or other relevant qualification.</li><li>Demonstrated experience in conducting clinical audits.</li><li>Demonstrated experience and competency in working with Communicare.</li><li>Experience in working in an Aboriginal Community Controlled Health Service or similar complex environment.</li></ul><p><b>Want to talk this job through some more?</b> Give Rebecca Brown Title: Administration Officer - Clinical Excellence a call on </p><ul><li>6-weeks annual leave per annum (pro-rata)</li><li>5 days paid leave during our end of year shutdown period (on top of annual leave).</li><li>Salary packaging of up to $15,990 per annum.</li><li>Opportunity to work flexible hours.</li><li>Career development and training opportunities</li></ul><p>Danila Dilba Health Service is committed to protecting the rights of children in all areas where we work. Applicants are advised we will conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.</p><p>To work with DDHS you must hold, or be willing to obtain, a current police check, a valid NT working with children's card, a current CPR certificate and full vaccination against COVID-19, or an exemption as listed on the Australian Immunisation Register (AIR).</p><p>Only those with full working rights will be considered for this position.</p><p><b>Employment with us is subject to:</b></p><ul><li>Willing to undergo a Police Check.</li><li>Ability and willingness to obtain a Working with Children Clearance (Ochre Card).</li><li>Current CPR certificate or the preparedness to gain one within 6 months of commencement.</li><li>Fully vaccinated against COVID-19 or an exemption as listed on the Australian Immunisation Register (AIR) be submitted.</li><li>Full rights to work in Australia.</li></ul><p>For other current career opportunities, please click here .</p>

Administration Officer - Clinical Excellence

<div><p><b>Summary:</b></p>
<p>
Lead the creation and ongoing management of PSW&rsquo;s Credentialing Department, ensuring compliance with NCQA, CMS, and payer requirements. Serve as the primary delegated entity for PSW customers, including health plans (payers), independent physician associations/groups (IPAs) and clinically integrated network (CINs). Oversee credentialing operations, contracting integration, and provider network alignment to support strategic growth and value-based care initiatives. In addition, this role will lead the strategic planning and implementation of PSW&rsquo;s Credentials Verification Organization (CVO) to support delegated credentialing for health plans and provider networks, ensuring compliance with NCQA and other accreditation standards.</p>
<div><b>
Essential Functions:</b><br>
<i>Department Establishment &amp; Leadership:</i><br>
<ul><li>Design and implement PSW&rsquo;s Credentialing Department, including policies, workflows, and staffing.</li><li>Develop and maintain the Credentialing Delegation Manual and ensure annual updates.</li><li>Collaborates to develop communications, presentations, proposals and other work product as needed.</li><li>Works closely with compliance to ensure credentialing requirements are met, including regular audits</li><li>Lead organizational initiatives within areas of oversight to ensure efficiency and maintain compliance with the policies and standards, government laws and regulations.</li></ul><i>
Delegated Entity Oversight:</i><br>
<ul><li>Ensure compliance with NCQA, CMS, and payer standards through audits and performance monitoring.</li><li>Primary point of contact for all auditing, reporting, performance improvement and/or other follow-up concerning Credentialing System Controls, including oversight/compliance of any sub-delegations.</li><li>Serve as primary liaison for health plans and CINs regarding credentialing delegation agreements.</li></ul><i>
Contracting &amp; Provider Operations Integration:</i><br>
<ul><li>Collaborate with contracting, network management, provider engagement and operations teams to align credentialing processes with network development and payer agreements.</li><li>Support onboarding and contracting workflows to ensure timely provider participation.</li></ul><i>
CVO Development &amp; Accreditation:</i><br>
<ul><li>Design and implement PSW&rsquo;s CVO infrastructure, including technology, workflows, and staffing models.</li><li>Develop policies and procedures to meet NCQA, URAC, and CMS standards for credentialing and primary source verification.</li><li>Lead readiness activities for NCQA accreditation and maintain compliance post-certification.</li><li>Evaluate existing, and/or select credentialing technology platforms to support CVO operations.</li><li>Establish service-level agreements (SLAs) for delegated credentialing services provided to payers, IPAs &amp; CINs.</li></ul><i>
Governance &amp; Compliance:</i><br>
<ul><li>Lead Credentialing Committee meetings with the Medical Director.</li><li>Oversee sub-delegation arrangements and ensure compliance with all regulatory requirements.</li></ul><i>
Performance Management:</i><br>
<ul><li>Provides critical thinking, developing insights from data reports and assists stakeholders with the translation of information to knowledge and useful action plans.</li><li>Plays a critical role in performance management by guiding actionable initiatives from data; measuring progress and outcomes and helping implement interventions where applicable</li><li>Develop KPIs for credentialing operations and delegated functions.</li><li>Drive continuous improvement initiatives using data analytics and stakeholder feedback to increase efficiency and outcomes.</li></ul><i>
Team Management:</i><br>
<ul><li>Hire, train, and manage credentialing staff.</li><li>Develop departmental budget and monitor financial performance.</li><li>Manages all credentialing and re-credentialing activities according to P&amp;Ps and in compliance with NCQA.</li><li>Leads credentialing committee meetings in conjunction with the medical director</li><li>Oversees required monthly ongoing monitoring activities, ensuring compliance with all NCQA, CMS, and health plan requirements.</li><li>Monitor performance, develop, and implement solutions to address process and gaps across delegated operations.</li><li>Ensures staff compliance with PSW policies and procedures with special emphasis on HIPAA requirements</li><li>Builds and leverages cross-functional collaborative relationships to facilitate a team-work oriented atmosphere and achieve company goals.</li></ul><i>
Strategic Growth:</i><br>
<ul><li>Build scalable processes to expand CVO services to external clients.</li><li>Develop pricing models and operational metrics for CVO services.</li></ul></div>
<div><b>
Knowledge/Skills/Abilities:</b><br>
<ul><li>Excellent computer proficiency (MS Office &ndash; Word, Excel, Outlook) including being able to effectively maintain written and computer records in accordance with regulatory agencies.</li><li>Set a positive example by displaying a pleasant and approachable demeanor at all times.</li><li>Proactive team player, strong follow-through, quick decision-making abilities and ability to problem solve.</li><li>Interpersonal skills, with the ability to build strong relationships at all levels.</li><li>Strong verbal and written communication skills with customers, supervisors and co-workers.</li><li>Strong organizational, time management and prioritization skills.</li><li>Self-starter. Ability to set priorities and keep to projected schedules.</li></ul></div><div>
<div><b>
Required Education and/or Work Experience:</b><br>
<ul><li>Experience in building or managing a CVO or similar credentialing entity.</li><li>Knowledge of NCQA accreditation standards and delegated credentialing requirements.</li><li>Proven ability to lead large-scale operational transformation projects.</li></ul></div>
<div><b>
Preferred Education and/or Work Experience:</b><br>
<ul><li>Bachelor&rsquo;s degree in business, Health Administration, or related field (Master&rsquo;s preferred).</li><li>7+ years in credentialing with health plan and provider network experience, i.e.) facility, ancillary, practitioner, including delegated credentialing.</li><li>Proven experience in contracting integration, provider operations, and team leadership.</li><li>Strong knowledge of NCQA standards and delegated credentialing requirements. Health plan payer knowledge and changes within the Washington State healthcare landscape</li><li>CIN experience with a provider perspective and strong orientation to value-based care principles</li></ul></div>
<div><b>
Preferred but not required Certificates, Licenses and Registrations:</b><br>
<ul><li>CPCS or CPMSM certification.</li><li>Experience with credentialing technology platforms (e.g., MD-Staff, MedTrainer, Symplr, Verifiable).</li><li>Prior involvement in NCQA accreditation preparation.</li></ul></div><br>
<p></p>
</div>
<p><i>PSW does not typically hire new employees near the top of the salary range.</i></p><p><b>
Benefits:</b></p>
<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Disability insurance</li><li>
Flexible Spending Account (FSA)</li><li>
Health Savings Account (HSA)</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul></div>

Director of Credentialing and Delegated Operations

Gentiva

<div>Overview:
<p><b>
Lead with Compassion. Serve with Purpose.</b></p><p></p><p><br>
We have an exciting and rewarding opportunity for a RN Hospice Administrator to join our leadership team. This role is ideal for a licensed Registered Nurse (RN) with strong leadership experience in hospice care, home health, or clinical operations management.</p><p></p><p><br>
If you&rsquo;re a natural leader who is passionate about patient-centered care, team development, and clinical excellence, we invite you to bring your talent to a place where you can truly make a difference.</p><p></p><p><b><br>
Key Responsibilities:
</b></p><ul><li>Direct overall hospice branch operations, ensuring compliance with state, federal, and accreditation standards (CMS, Medicare, Joint Commission, etc.)</li><li>
Provide clinical oversight and ensure timely and accurate documentation of hospice services</li><li>
Interview, hire, supervise, evaluate, and support interdisciplinary hospice staff including RN Clinical Managers, RNs, LPNs, social workers, chaplains, CNAs, and volunteers</li><li>
Oversee patient admissions and care planning, ensuring a smooth and efficient intake process</li><li>
Promote a culture of excellence in hospice nursing, end-of-life care, and family support</li><li>
Conduct performance evaluations, assign workloads fairly, and address employee concerns</li><li>
Lead continuous quality improvement (CQI) efforts and maintain survey readiness</li><li>
Monitor financial performance: manage expenses, payroll, supply costs, and budgeting while driving branch revenue growth through census development, referral management, and efficient resource utilization</li><li>
Maintain strong relationships with physicians, referral sources, and the broader community</li></ul>
About You:
<ul><li>Current RN license in the state of employment (required)</li><li>
Bachelor&rsquo;s degree in Nursing, Healthcare Administration, or related field (preferred)</li><li>
3+ years of experience in hospice, home health, or healthcare operations leadership</li><li>
Strong understanding of hospice regulations, compliance, and Medicare conditions of participation</li><li>
Proven ability to manage teams, budgets, and interdisciplinary operations</li><li>
Exceptional communication, organizational, and leadership skills</li><li>
Commitment to high-quality, compassionate care for patients and families</li></ul>
We Offer:
<p><b>
Benefits for All Associates (Full-Time, Part-Time &amp; Per Diem):</b></p><ul><li>
Competitive Pay</li><li>
401(k) with Company Match</li><li>
Career Advancement Opportunities</li><li>
National &amp; Local Recognition Programs</li><li>
Teammate Assistance Fund</li></ul><p></p><p><b><br>
Additional Full-Time Benefits:</b></p><ul><li>
Medical, Dental, Vision Insurance</li><li>
Mileage Reimbursement or Fleet Vehicle Program</li><li>
Generous Paid Time Off + 7 Paid Holidays</li><li>
Wellness Programs (Telemedicine, Diabetes Management, Joint &amp; Spine Concierge Care)</li><li>
Education Support &amp; Tuition Assistance (ASN to BSN, BSN to MSN)</li><li>
Free Continuing Education Units (CEUs)</li><li>
Company-paid Life &amp; Long-Term Disability Insurance</li><li>
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)</li></ul><p></p><p><b><br>
Apply Now:</b></p><p>
If you&rsquo;re an experienced healthcare leader looking for your next challenge, we want to hear from you. Join a team that values compassion, leadership, and meaningful work&mdash;when life matters most.</p><br>
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Legalese:
<ul><li>This is a safety-sensitive position</li><li>
Employee must meet minimum requirements to be eligible for benefits</li><li>
Where applicable, employee must meet state specific requirements</li><li>
We are proud to be an EEO employer</li><li>
We maintain a drug-free workplace</li></ul>
Location: Heartland Hospice Our Company:<p></p><div><br>
At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.</div><div></div><div><br>
Our place is by the side of those who need us &ndash; from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.</div><div></div><div><br>
Our nationwide reach is powered by a family of trusted brands that include:</div><ul><li><b>
Hospice care:</b> Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon</li><li><b>
Palliative care:</b> Empatia Palliative Care, Emerald Coast Palliative Care</li><li><b>
Home health care:</b> Heartland Home Health</li><li><b>
Advanced illness management:</b> Illumia Health</li></ul><div></div><div><br>
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized &ndash; and kindness is celebrated.</div>
Related Job Titles:
<p>
RN Branch Director, RN Branch Manager, Hospice Branch Director, Executive Director, RN Executive Director, RN Administrator, Hospice Administrator, Hospice Executive Director, Hospice Branch Director, Director of Operations, DON, Director of Nursing, Director of Clinical Operations, Home Health Administrator, Home Health Director</p></div>

Hospice RN Administrator

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