director food and beverage

Ramee hotels

We are in process of recruiting Food and Beverage Director for Ramee Dream Hotel. Interested applicants can forward their resume at recruitments@rameehotels.com or WhatsApp at 919167760618Key Responsibilities<ul><li>Strategic Planning</li><li>Develop and implement F&amp;B strategies aligned with the organization's goals</li><li>Forecast trends and plan menus, pricing, and promotions accordingly</li><li>Operations Management</li><li>Supervise daily operations of all F&amp;B outlets</li><li>Ensure compliance with health, safety, and hygiene standards</li><li>Manage inventory, procurement, and vendor relationships</li><li>Financial Oversight</li><li>Prepare and manage budgets</li><li>Monitor revenue, cost control, and profitability</li><li>Analyze financial reports and adjust operations to meet targets</li><li>Team Leadership</li><li>Recruit, train, and manage F&amp;B staff</li><li>Foster a culture of excellence and customer service</li><li>Conduct performance reviews and staff development programs</li><li>Guest Experience</li><li>Ensure high-quality food and service standards</li><li>Handle guest feedback and resolve complaints</li><li>Innovate dining experiences to enhance customer satisfaction</li></ul><ul><li>Bachelor&rsquo;s degree in hospitality management from IHM</li><li>15-20 years of experience in F&amp;B operations, with at least 3&ndash;5 years in a leadership role</li></ul>Job Type: Contract Contract length: 24 monthsPay: AED15,000.00 - AED16,000.00 per month

Director - Food and Beverage

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Assistant Director of Food &amp; Beverage supports the Executive Assistant Manager &ndash; F&amp;B in leading the Food &amp; Beverage division to achieve world-class service and operational excellence. This role plays a key part in executing strategic initiatives and driving the day-to-day performance of all F&amp;B outlets, ensuring alignment with the department&rsquo;s long-term vision.
 
 
 Key responsibilities include assisting in the achievement of revenue and profitability targets, maintaining high standards of quality and service, supporting cost control and expense management efforts, and fostering a strong, motivated team culture. The Assistant Director actively contributes to recruitment, development, and retention of top local and international talent, while promoting innovation and creativity across the division. This position ensures operational consistency, guest satisfaction, and a continued reputation for excellence in all aspects of the Food &amp; Beverage experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Sets and clearly communicates the strategic direction for the Food &amp; Beverage department in coordination with the Managing Director, Hotel Manager, Executive Assistant Manager &ndash; F&amp;B, and Executive Chef
 </li>
 <li>
 Clearly describes and assigns responsibility and authority for the operation of the various food and beverage outlets
 </li>
 <li>
 Consistently improves the financial profitability, productivity and efficiency of the food and beverage department
 </li>
 <li>
 Prepares and monitors annual budget revenue goals and expenses for the Food and Beverage department and makes recommendations for adjustments if needed
 </li>
 <li>
 Reviews and analyses various financial results/reports to monitor overall Food and Beverage performance and takes any corrective actions that may be needed
 </li>
 <li>
 Monitors international and local market conditions/trends that impact menu offerings, business volume, and profitability.
 </li>
 <li>
 Executes inventory control and calculation for monthly analysis and reconciliation.
 </li>
 <li>
 With the Executive Assistant Manager &ndash; F&amp;B and Executive Chef, identifies opportunities to control food cost and other expenses
 </li>
 <li>
 Works closely with the Finance Department on policies, procedures, compliance and the monthly inventory processes
 </li>
 <li>
 Ensures that quality of service provided in all Food &amp; Beverage Outlets is maintained to the highest level
 </li>
 <li>
 Walks all Food &amp; Beverage front and back of the house areas on daily basis and notes any shortcomings and takes appropriate action immediately
 </li>
 <li>
 Ensures consistency of quality, taste, presentation, temperature of beverage served in all Food &amp; Beverage Outlets
 </li>
 <li>
 Ensures maximum creativity and consistency in all Food &amp; Beverage presentations
 </li>
 <li>
 Ensures application of procedure and regulation to colleagues concerning hygiene (HACCP or Food Safety) / Fire Safety / emergency procedures
 </li>
 <li>
 Reviews daily financial reports
 </li>
 <li>
 Shares information from Executive Committee with Food &amp; Beverage team
 </li>
 <li>
 Conducts daily Food &amp; Beverage Briefing, monthly Food &amp; Beverage Meeting and other scheduled meetings for Food &amp; Beverage department.
 </li>
 <li>
 Attends Department Head Morning Operations Briefing, Executive Committee Meeting, Business Review Meeting (P&amp;L) and other scheduled meetings
 </li>
 <li>
 Maintains proper and adequate control over purchase orders and requisitions
 </li>
 <li>
 Reviews Food &amp; Beverage Cost and ensures it is in line with budget and forecast
 </li>
 <li>
 Converses with guests in restaurants and bars to solicit comments and establish a loyal following and repeat business from the local market
 </li>
 <li>
 Controls casual labor &amp; overtime requisitions submitted by Managers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Hospitality Management or a related field
 </li>
 <li>
 Minimum of 10 years&rsquo; progressive leadership experience in luxury hotels or resorts, with a focus on complex, multi-outlet food &amp; beverage operations
 </li>
 <li>
 Proven track record in high-volume, large-scale environments
 </li>
 <li>
 Previous professional experience in the Middle East is essential
 </li>
 <li>
 Strong proficiency in Microsoft Office and operational systems
 </li>
 <li>
 Fluent in English; proficiency in additional languages is a distinct advantage
 </li>
 <li>
 Solid understanding of reservations systems and revenue management strategies
 </li>
 <li>
 Naturally thrives in a dynamic, multicultural workplace
 </li>
 </ul>
</div>

Assistant Director of Food & Beverage

Millennium Lakeview Hotel

<div>As a Director of Food &amp; Beverage, you are entrusted with the strategic oversight and operational management of both front and back-of-house food and beverage operations. Your role is pivotal in ensuring customer satisfaction and delivering high-quality service, all while surpassing financial objectives. This includes effective management of profit and quality across various food and beverage outlets, encompassing restaurants, catering, and banquet operations. Key responsibilities include:
Key Job Responsibilities:<ul>
<li>
Develop and implement strategies to enhance overall guest experience and satisfaction.</li>
<li>Collaborate with culinary and kitchen team to create innovative and appealing menus.</li>
<li>Coordinate and execute special events, banquets, and catering functions.</li>
<li>Oversee inventory management, ensuring proper stock levels and minimizing waste.</li>
<li>Establish and maintain strong relationships with vendors and suppliers for quality sourcing.</li>
<li>Conduct regular market analysis to identify trends, competition, and opportunities for improvement.</li>
<li>Enforce health and safety regulations, including food safety and sanitation standards.</li>
<li>Implement cost control measures and monitor expenses to optimize departmental profitability.</li>
<li>Drive continuous improvement initiatives in service standards and operational efficiency.</li>
<li>Lead and participate in regular colleagues&rsquo; meetings to ensure effective communication and team cohesion.</li>
<li>Foster a positive and inclusive work environment, promoting high morale and engagement.</li>
<li>Coach, train, and manage the F&amp;B colleagues.</li>
<li>Maintain high standards of food &amp; beverage quality and guest service.</li>
<li>Achieve budgeted revenues and expenses while maximizing profitability in the food &amp; beverage department.</li>
<li>Contribute to the profitability and guest satisfaction perception of other hotel departments.</li>
<li>Enhance guest satisfaction by improving the product through colleague development, job engineering, and quality image.</li>
<li>Ensure compliance with business operations and legal regulations.</li>
<li>Market the food &amp; beverage outlets, develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to meet/exceed sales and financial goals.</li>
<li>Implement and manage all company programs to ensure compliance with standard operating procedures (SOPs).</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Director of Food & Beverage

Mövenpick

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a visionary and goal-oriented Director of Food and Beverage to join our luxury resort in the Movenpick Aswan. As a key member of our team, you will oversee all aspects of our food and beverage operations, ensuring exceptional guest experiences while driving profitability and efficiency.<ul><li>
Develop and implement strategic plans to achieve departmental goals and maximize revenue</li><li>
Oversee the planning and execution of all food and beverage operations across multiple outlets</li><li>
Create and manage budgets, forecasts, and financial reports for the F&amp;B department</li><li>
Ensure each outlet is managed by a highly accountable team, focusing on profitability and service excellence</li><li>
Coordinate the formulation of the Annual Operating Budget, including projected revenues, expenses, and equipment needs</li><li>
Monitor all costs and implement measures to control them effectively</li><li>
Maintain strict adherence to the Department Operational Budget</li><li>
Uphold and enhance service standards across all outlets and banquet operations</li><li>
Handle guest complaints, requests, and inquiries related to food, beverage, and service with utmost professionalism</li><li>
Establish and maintain strong relationships with guests, focusing on exceptional customer service</li><li>
Ensure all Departmental Operations Manuals are prepared, updated, and followed</li><li>
Collaborate with marketing to develop and implement effective F&amp;B promotional strategies</li><li>
Stay current with industry trends and implement innovative F&amp;B concepts to maintain a competitive edge</li></ul> 

Qualifications 
<ul><li>
International experience and luxury hospitality background required.</li><li>
Minimum of five years experience in a food and beverage senior leadership role, preferably in a luxury resort setting</li><li>
Proven track record in managing large operational teams with multiple F&amp;B outlets</li><li>
Strong financial acumen with experience in budgeting, forecasting, and profit optimization</li><li>
Excellent leadership skills with the ability to build and maintain a high-performing team culture</li><li>
Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders</li><li>
Demonstrated success in developing and implementing innovative F&amp;B concepts and service standards</li><li>
Proficiency in food and beverage management software and point-of-sale systems</li><li>
In-depth knowledge of health and safety regulations in the hospitality industry</li><li>
Expertise in menu planning, food cost control, and inventory management</li><li>
Strong problem-solving skills and ability to make decisive actions in a fast-paced environment</li><li>
Fluency in English additional languages are a plus</li><li>
Passion for F&amp;B arts and current food and beverage trends</li><li>
Commitment to sustainability and responsible sourcing practices</li></ul></div>

KERZNER INTERNATIONAL LIMITED

About Job As a Director of Beverage, you will be responsible for overseeing all aspects of beverage operations across multiple outlets within our high-turnover, brand-driven hotel. This role involves strategizing and driving revenue through innovative beverage programs, controlling costs, and managing supplier contracts. The ideal candidate will possess a blend of strong leadership skills, commercial acumen, and an in-depth knowledge of beverage trends, ensuring the highest standards of service and guest satisfaction while optimizing financial performance. Key Duties and Responsibilities Revenue Strategy &amp; Planning: Develop and implement a comprehensive beverage strategy that aligns with the hotel's overall goals. Drive revenue through pricing strategies, product mix optimization, and the creation of unique beverage experiences. Identify trends and incorporate innovative concepts to enhance the hotel's competitive positioning. Financial &amp; Cost Management: Create and manage budgets, forecasting expenses and revenues for beverage operations across all outlets. Monitor and control costs by implementing efficient inventory and procurement practices, ensuring the achievement of financial targets. Conduct regular financial analyses and reporting, including sales performance, profit margins, and cost control metrics. Supplier Relations &amp; Contract Negotiation: Negotiate contracts with suppliers to ensure the best quality products at competitive prices. Build and maintain strong relationships with key suppliers, identifying opportunities for partnership and value-add initiatives. Oversee all beverage purchasing, ensuring that supplier terms and conditions align with the hotel's financial goals and standards. Operational Excellence &amp; Quality Control: Ensure consistency and quality in beverage preparation, presentation, and service across all outlets. Collaborate with the culinary and service teams to create cohesive food and beverage experiences. Conduct regular staff training and development programs to maintain high standards of product knowledge and service. Leadership &amp; Team Development: Lead, motivate, and mentor the beverage team to deliver exceptional guest experiences. Foster a positive work environment that promotes teamwork, accountability, and professional growth. Implement and oversee staff schedules, ensuring adequate coverage across outlets while managing labor costs effectively.

Director, Beverage

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139350
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Functions as the strategic business leader of the property&rsquo;s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand&rsquo;s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and property employees and provides a return on investment.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
 
 
 </li>
 </ul>
 
 Skills And Knowledge
 
 
 
 <ul>
 <li>
 Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 </li>
 <li>
 Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
 </li>
 <li>
 Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 </li>
 <li>
 Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company&rsquo;s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
 </li>
 <li>
 Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Developing and Maintaining Food and Beverage/Culinary Goals
 
 
 
 <ul>
 <li>
 Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
 </li>
 <li>
 Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
 </li>
 <li>
 Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
 </li>
 <li>
 Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department&rsquo;s financial performance.
 </li>
 <li>
 Establishes challenging, realistic and obtainable goals to guide operation and performance.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Developing and Maintaining Budgets
 
 
 
 <ul>
 <li>
 Develops and manages Food and Beverage budget.
 </li>
 <li>
 Monitors the department&rsquo;s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
 </li>
 <li>
 Ensures cash control and liquor control policies are in place in food &amp; beverage areas and followed by all related employees.
 </li>
 <li>
 Focuses on maintaining profit margins without compromising guest or employee satisfaction.
 
 
 </li>
 </ul>
 
 Leading Food and Beverage/Culinary Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
 </li>
 <li>
 Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
 </li>
 <li>
 Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with direct reports and entire food &amp; beverage team. Ensures direct reports do the same for their team.
 </li>
 <li>
 Develops a food and beverage operating strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 </li>
 <li>
 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
 </li>
 <li>
 Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Reviews findings from comment cards and guest satisfaction results with F&amp; B team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Empowers employees to provide excellent guest service.
 </li>
 <li>
 Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
 </li>
 <li>
 Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Coaches and supports food &amp; beverage leadership team to effectively manage wages, food &amp; beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
 </li>
 <li>
 Hires food &amp; beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
 </li>
 <li>
 Brings issues to the attention of Human Resources as necessary.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Coaches team by providing specific feedback to improve performance.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
 </li>
 <li>
 Order and purchase equipment and supplies.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Kempinski Hotel

<div> </div> <ul> <li> Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li> <li> Provide a professional and courteous service at all times and ensure that all employees follow the example.</li> <li> Be knowledgeable of all services and products offered by the hotel.</li> <li> Have a thorough knowledge and understanding of all food &amp; beverage products and services.</li> <li> Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.</li> <li> Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.</li> <li> Attend and actively contribute to all relevant staff meetings and hotel trainings.</li> <li> Conduct daily operations briefings with the Executive Chef.</li> <li> Conduct daily or weekly Food &amp; Beverage meetings.</li> <li> Take the necessary disciplinary actions, when needed, in accordance with local legislations.</li> <li> Ensure all departmental operations manuals are prepared and updated annually.</li> <li> Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.</li> <li> Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.</li> <li> Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).</li> <li> Handle guest complaints in prompt and courteous manner. </li> <li> Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).</li> <li> Prepare a yearly marketing plan fot the department in cooperation with the Sales &amp; Marketing Department including a competitor analysis and a revision of global trends.</li> <li> Conduct the competitor analysis through on-site inspections to assess the local food &amp; beverage offering including both hotel outlets and stand-alone restaurants.</li> <li> Analyse the global trends by reviewing print and web based media and attend local/regional trade shows and gastronomic events. </li> <li> Maintain an active relationship with the hotel s PR Manager in regards to hotel s Food &amp; Beverage outlets and events.</li> <li> Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.</li> <li> Coordinate with the Chef to ensure that employees are educated and aware of seasonal and new products on the market.</li> <li> Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.</li> <li> Ensure that each Outlet Manager plans and implements effective outlet specific training programs.</li> <li> Assume Executive duties as assigned by the General Manager in accordance with the hotel s duty manager roster.</li> <li> Respond to any changes within the Food &amp; Beverage department as dictated by the hotel management.</li> <li> Act as the main point of contact to the Corporate Food &amp; Beverage Team.</li> <li> Implement corporate policies, procedures, guidelines, traditions and initiatives.</li> <li> Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food &amp; Beverage Team. </li> <li> Attend all corporate conference calls and the relevant regional and global Food &amp; Beverage events.</li> <li> Provide support for the Corporate Food &amp; Beverage Team as requested in accordance with the hotel-corporate agreement. </li> </ul> <div> </div>

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