director of academic support

California State University

<p></p><div><div><b>Job no:</b> 556226<br>
<b>Work type:</b> Management (MPP)<br>
<b>Location:</b> Fullerton<br>
<b>Categories:</b> MPP, Administrative, At-Will, Full Time<br>
</div><div><div><div><div><div><div><p>Job Title</p></div><div><br>
<p>
Director of Academic Support</p></div></div><div><br>
<div>
<p>Classification</p></div><div><br>
<p>
Administrator II</p></div></div><div><br>
<div>
<p>Auto Req. ID</p></div><div><br>
<p>
556226</p></div></div><div><br>
<div>
<p>Salary Range</p></div><div><br>
<p>
Classification Range $5,053 - $16,221 per month</p>
<p>
(Hiring range depending on qualifications, not anticipated to exceed $8,100 - $9,900 per month)</p></div></div><div><br>
<div>
<p>Work Schedule</p></div><div><br>
<p>
Monday - Friday, 8:00 AM - 5:00 PM</p></div></div><div><br>
<div>
<p>Why CSUF</p></div><div><br>
<p>
California State University, Fullerton (CSUF) is a leading public university known for its strong academic programs and commitment to student success. As one of the largest campuses in the CSU system, CSUF fosters innovation, collaboration, and professional growth. The university values teaching, research, and service, creating an environment where students, staff, and faculty can thrive. Joining CSUF means becoming part of a dynamic team dedicated to making a meaningful impact. We continuously seek individuals from various career disciplines that share the University&rsquo;s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.</p></div></div><div><br>
<div>
<p>Department</p></div><div><br>
<p>
The department of Supplemental Instruction (SI) within the Division of Academic Affairs is a learning support program that provides weekly group study sessions for students taking bottleneck, key gateway, or historically difficult courses. It is led by exceptional students who have mastered the course materials. The Supplemental Instruction leaders are trained to facilitate group sessions where students can meet to improve their understanding of the course materials, review and discuss important concepts, develop study strategies, and prepare for exams. We seek an exceptional individual to join our team as the Director of Academic Support (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.</p></div></div><div><br>
<div>
<p>Duties and Responsibilities</p></div><div><br>
<p>
Under the strategic direction of the Associate Vice President for Student Success and Academic Support, the Director of Academic Support is responsible for overseeing, managing, and developing all aspects of the Supplemental Instruction (SI) program and the University Learning Center (ULC). This position requires a strong commitment to student success, effective leadership skills, and a comprehensive understanding of academic support programs. Other duties as assigned.</p></div></div><div><br>
<div>
<p>Inclusive Leadership Statement</p></div><div><br>
<p>
Inclusive Leadership Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:</p>
<ul><li>What does inclusive leadership mean to you.</li></ul>
<ul><li>A description of your experiences working with individuals with a different perspective.</li></ul>
<ul><li>A description of how issues of inclusivity have impacted you personally or professionally.</li></ul></div></div><div><br>
<div>
<p>Essential Qualifications</p></div><div><br>
<p>
Master&rsquo;s degree from an accredited college or university in a relevant field such as education, counseling, or student development, along with a minimum of five years of related experience in academic support programs, supplemental instruction, or learning center management. A successful candidate will demonstrate a strong understanding of best practices in academic support services, including supplemental instruction, tutoring, and embedded tutoring, as well as student learning and student success initiatives. The position requires strong leadership and administrative skills, with proven experience managing, leading, and motivating a team of professional staff and instructional student assistants.</p>
<p>
Additionally, the candidate should have demonstrated knowledge of assessment and evaluation practices used to measure program effectiveness and student outcomes, as well as experience or familiarity with budget management and resource allocation. Experience in program management, strategic planning, and data-driven decision-making is essential. This role requires excellent interpersonal and written communication skills, with the ability to collaborate and build relationships with a wide range of university and external stakeholders. Knowledge of higher education principles, practices, and trends&mdash;particularly those related to student retention and student success models&mdash;is highly desirable. The ideal candidate will also have the ability to manage multiple projects simultaneously, prioritize both short- and long-term goals, and adapt effectively in a dynamic environment.</p>
<p>
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.</p></div></div><div><br>
<div>
<p>Preferred Qualifications</p></div><div><br>
<p>
Ability to maintain confidentiality while fostering a strong spirit of teamwork and adaptability in a changing environment. Ability to effectively select, supervise, and train both represented and non-represented staff, including organizing, prioritizing, and scheduling work assignments, as well as assessing staff performance. Knowledge of or familiarity with University of Missouri at Kansas City (UMKC) Supplemental Instruction (SI) accreditation processes is also desirable.</p></div></div><div><br>
<div>
<p>Special Working Conditions</p></div><div><br>
<p>
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator</p></div></div><div><br>
<div>
<p>Benefits at a Glance</p></div><br>
<div>
<ul><li>An array of health plans that include prescription drug coverage</li>
<li>Dental and Vision coverage</li>
<li>Income protection benefits including life insurance and disability</li>
<li>Retirement plan through CalPERS</li>
<li>Tuition waiver for employees and dependents if eligible</li>
<li>FlexCash (in lieu of health and dental)</li>
<li>Employee Assistance Programs</li>
<li>15 paid holidays</li>
</ul>
<p>See our CSUF Benefits website for additional information.</p></div></div><div><br>
<div>
<p>Additional Information</p></div><div><br>
<p>
California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.</p>
<p>
Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.</p>
<p>
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.</p>
<p>
The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial &ldquo;Conflict of Interest Form 700: Statement of Economic Interests&rdquo; within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment.</p>
<p>
The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.</p>
<p>
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.</p>
<p>
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant&rsquo;s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.</p>
<p>
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.</p>
<p>
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.</p>
<p>
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.</p>
<p>
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.</p>
<p>
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.</p>
<p>
California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.</p>
</div>
</div><br>
</div></div></div></div><div></div><p><b>Advertised:</b> Mar 26 2026 Pacific Daylight Time<br>
<b>Applications close:</b> Apr 23 2026 Pacific Daylight Time</p></div><p></p>

Director of Academic Support

Mount Marty University

<div></div><div><div><div>This is a full-time, exempt position and must adhere to the regulations stipulated in the Mount Marty University Employee Handbook. The director is responsible for the supervision and support of General Academic Advising, Counseling and the Center for Academic Excellence (Academic Support Services and Advising, Disability Services, Career Services, First-Year/Transfer Experience) in support of success, retention, and completion rates for Mount Marty University students. The director will lead the development and implementation of programs and support services that emphasize education for the &ldquo;whole person&rdquo; &ndash; spiritually, culturally, intellectually, physically, vocationally, socially and emotionally. The successful candidate will be skilled at building productive relationships with students and campus colleagues while serving as a liaison to the resources available within the Center for Academic Excellence, and the Mount Marty campus more broadly.</div><br>
<div><b>Mission:</b> To assist each student in the development of a meaningful educational plan that is compatible with his/her life goals, promotes personal growth and prepares the student for a contemporary world of work.</div><br>
<div><b>Essential Job Responsibilities:</b></div>
<div><ul><li>Coordinate comprehensive advising policies, practices and interventions to foster student success and retention across campus.</li></ul>
<ul><li>Lead specialized advising and retention driven programs and activities, including:
<div><ul><li>New Student Registration</li></ul>
<ul><li>First Year Advising</li></ul>
<ul><li>Transfer Advising</li></ul>
<ul><li>General Academic Advising</li></ul>
<ul><li>GEN 102: First Year Seminar</li></ul>
<ul><li>Academic Recovery Program (PASS)</li></ul>
</div></li></ul><ul><li>Provide comprehensive advising, degree planning, credit evaluation for students in coordination with Academics, Athletics, Enrollment Management and the Registrar.</li></ul>
<ul><li>Oversee the recruitment, training, and supervision of academic advisors, professional and student staff.</li></ul>
<ul><li>Coordinate and implement centralized educational support services, including peer tutoring programs, academic skills development opportunities and academic counseling and/or coaching.</li></ul>
<ul><li>Provide institutional support on academic &amp; behavioral student concerns to support student success and retention. (Care team alerts, care team committee, 4/mid-term/12 week notices, athletic communication/collab, etc.).</li></ul>
<ul><li>Monitor Uwill teletherapy usage and promote the service to students, encourage faculty to refer students. Serve as the primary contact on campus for the teletherapy and connection to resources.</li></ul>
<ul><li>Ensure program planning, data collection, assessment and evaluation and actively transform findings into initiatives for action.</li></ul>
<ul><li>Collaborate with faculty, staff and student organizations to plan and implement strategic initiatives, develop partnerships and collaborations, resolve issues, and foster success in curricular and co-curricular learning.</li></ul>
<ul><li>Coordinate student absences, leaves of absence and institutional withdrawals with the Registrar, Financial Aid and Business Office.</li></ul>
<ul><li>Remain up-to-date on state and federal guidelines, emerging theories and research, and conceptual models related to advising, career development, accessibility, and student success.</li></ul>
<ul><li>Lead and serve on various division and university committees.</li></ul>
<ul><li>Performs other duties as assigned by the Vice President for Student Success.</li></ul></div><br>
<div></div><div><b>Knowledge, Skills, and Abilities:</b></div>
<div><ul><li>Ability to develop and monitor individual success plans.</li></ul>
<ul><li>Experience with learning and skills assessments.</li></ul>
<ul><li>Familiarity with college student development and postsecondary learning strategies.</li></ul>
<ul><li>Demonstrated ability to motivate students of diverse backgrounds in culturally responsive ways.</li></ul>
<ul><li>Demonstrated organizational skills, attention to detail, motivation, and high degree of openness to new approaches and new ideas.</li></ul>
<ul><li>Strong writing and oral communication skills.</li></ul>
<ul><li>Strong interpersonal skills.</li></ul>
<ul><li>Ability to work in a fast-paced, collaborative environment.</li></ul>
<ul><li>Knowledge of FERPA and ethical principles in working with students.</li></ul>
<ul><li>Committed to the mission of Mount Marty University.</li></ul></div><br>
<div></div><div><b>Education and Work Experience:</b></div>
<div><ul><li>Master&rsquo;s degree in relevant field (e.g., English, education, special education, psychology, counseling).</li></ul>
<ul><li>Professional experience in post-secondary setting preferred; liberal arts education and/or professional experience preferred.</li></ul>
<ul><li>Three years in counseling, advising, and/or teaching in higher education.
</li></ul>
</div><div></div><div><div><b>Application Process:</b></div>
<div>Applicants must submit a letter of application, resume, and the names of three references through the online application system. The review of applications will begin immediately and will continue until filled.</div>
<div></div><div><b>About MMU:</b></div>
<div>Located on a beautifully maintained 80-acre campus along the bluffs of the Missouri River, Mount Marty's hallmark is outstanding teaching, small class size, and a strong commitment to the liberal arts in the Catholic Benedictine tradition. The University has been noted regionally for its strong nursing program. The campus is minutes away from Lewis &amp; Clark Lake, one of South Dakota's most popular recreation areas, and is within driving distance of the Twin Cities and Omaha.</div></div></div></div>

Director of Student Success

GL Scholars

<p>Job Opportunity: Academic Director</p><p><b>Location:</b> Hawally, Kuwait<br/><b>Company:</b> GL Scholars</p><p>About Us</p><p>GL Scholars is a distinguished educational institution in Hawally, dedicated to nurturing academic excellence and holistic student development. We provide innovative learning programs, foster intellectual curiosity, and prepare students to thrive in a rapidly changing world. Our mission is to empower learners with knowledge, skills, and values that shape future leaders.</p><p>Role Overview</p><p>We are seeking an accomplished <b>Academic Director</b> to lead our academic programs, oversee curriculum development, and ensure the highest standards of teaching and learning. This role requires a visionary leader with strong educational expertise, administrative skills, and a passion for student success.</p><p>Key Responsibilities</p><ul><li>Develop and implement academic policies, curriculum frameworks, and teaching standards.</li><li>Lead faculty recruitment, training, and professional development initiatives.</li><li>Monitor and evaluate academic performance, ensuring continuous improvement.</li><li>Collaborate with stakeholders to align programs with institutional goals.</li><li>Oversee accreditation processes and compliance with educational regulations.</li><li>Foster a culture of innovation, inclusivity, and academic excellence.</li></ul><p>Qualifications</p><ul><li>Master&rsquo;s degree or PhD in Education, Curriculum Development, or related field.</li><li>Minimum 8 years of experience in academic leadership or school administration.</li><li>Strong knowledge of curriculum design, pedagogy, and assessment practices.</li><li>Proven ability to lead and inspire faculty and staff.</li><li>Excellent communication, organizational, and strategic planning skills.</li><li>Commitment to student-centered learning and educational innovation.</li></ul><p>What We Offer</p><ul><li>Competitive salary and benefits package.</li><li>Opportunity to shape the academic vision of a growing institution.</li><li>Professional development and career advancement opportunities.</li><li>Collaborative and supportive work environment.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to KD3,100.000 per month</p><p>Work Location: In person</p>

Academic Director

University of Tennessee Health Science Center

<div><p>As part of the Academic Success Center&rsquo;s commitment to high-impact, peer-supported learning, the Assistant Director of Supplemental Instruction &ndash; Haslam College of Business provides leadership and oversight for all Supplemental Instruction (SI) programming within the Academic Success Center's Vol Study Center, including SI services that support the Haslam College of Business. In collaboration with the Associate Director, this role ensures the quality, consistency, and scalability of SI across in-person, hybrid, and online models.
</p><p>The Assistant Director serves as the primary leader for the day-to-day management, staff supervision, and programmatic coordination of Supplemental Instruction, translating the Academic Success Center&rsquo;s academic priorities and instructional vision into effective, student-centered SI practice. This role oversees two SI Coordinators and provides direction across the full SI ecosystem, ensuring alignment between instructional quality, staff development, assessment practices, and student experience, including support for upperclassman SI Leaders serving advanced-level courses within the Haslam College of Business.</p></div>
<br><div><p><b>Supplemental Instruction Program Leadership &amp; Oversight
</b></p><ul><li>Provide comprehensive leadership for all Supplemental Instruction programming within the Vol Study Center, including SI services supporting the Haslam College of Business, ensuring alignment with Academic Success Center goals, instructional standards, and student success priorities.
</li><li>Ensure strategic oversight of the coordination and integration of in-person, hybrid, and online SI models to ensure a cohesive and high-quality learning experience for students.
</li><li>Establish and maintain shared expectations, workflows, and service standards across SI programs in collaboration with SI leadership staff.
</li><li>Serve as a primary escalation point for SI-related concerns impacting academic quality, staffing, or service delivery, resolving issues in collaboration with the Associate Director as needed.
</li>Monitor program capacity, enrollment trends, and instructional coverage to proactively address gaps or emerging needs<br>
<li>
</li></ul><p></p><p><b>Supervision &amp; Professional Staff Management
</b></p><ul><li>Directly supervise the SI-focused coordinators, providing training, professional development, and performance management.
</li><li>Directly supervise SI Leaders serving advanced-level courses within the Haslam College of Business, ensuring consistency in instructional quality, training, and expectations.
</li><li>Lead regular SI leadership meetings to ensure alignment across staffing, instructional practices, and student-facing delivery.
</li>Foster a culture of reflective practice, continuous improvement, and student-centered pedagogy among SI professional and student staff.<br>
<li>
</li></ul><p></p><p><b>Instructional Quality, Assessment &amp; Continuous Improvement
</b></p><ul><li>Collaborate with coordinators to support instructional consistency, fidelity to the SI model, and alignment with course learning objectives.
</li><li>Partner with Academic Success Center assessment staff to review SI participation data, outcomes, and trends to inform program adjustments and recommendations.
</li><li>Use qualitative and quantitative data to evaluate SI effectiveness, identify opportunities for improvement, and support evidence-based decision-making.
</li>Contribute to program documentation, reporting, and accreditation- or recognition-related efforts connected to peer learning and academic support.<br>
<li>
</li></ul><p></p><p><b>Cross-Unit Collaboration &amp; Strategic Support
</b></p><ul><li><p>Collaborate with Academic Success Center colleagues to ensure SI remains integrated with broader academic support pathways, learning assistance initiatives, and student success efforts.
</p></li><li><p>Serve as a liaison with campus partners (e.g., faculty, academic departments, including those within the Haslam College of Business) to support SI alignment with instructional needs.
</p></li><li><p>Support the Associate Director in planning, pilots, or expansion efforts related to Supplemental Instruction and peer academic support models.<br>
</p></li></ul><p></p><p><b>Other Duties as Assigned
</b></p><ul><li>Duties or projects supporting Supplemental Instruction, the Academic Success Center, or Division of Student Success initiatives, as assigned.</li></ul></div>
<br><div><p><b>Required Qualifications
</b></p><ul><li><p><b>Education:
</b></p><ul><li><div>Master&rsquo;s Degree
</div></li></ul></li><li><p><b>Experience:
</b></p><ul><li><div>Master&rsquo;s degree in any field and 3 years of experience in a higher education setting, including experience in program development, coordination, or leadership within student success or academic support environments. (Part-time work considered at half-time of experience.)
</div></li></ul></li><li><p><b>Knowledge, Skills, Abilities:
</b></p><ul><li><div>Knowledge of academic support in education.
</div></li><li><div>Ability to build and maintain collaborative relationships with campus partners.
</div></li><li><div>Ability to communicate effectively with a variety of student populations.
</div></li><li><div>Ability to collaborate effectively with faculty and academic partners.<br>
</div></li></ul></li></ul><div></div><div>Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.
</div><p><b>Preferred Qualifications
</b></p><ul><li><p><b>Experience:
</b></p><ul><li><div>Completed master&rsquo;s degree;
</div></li><li><div>Minimum one year in higher education administration, student affairs, education, or a related field.
</div></li><li><div>Experience supervising professional staff in an academic support or student success setting.
</div></li><li><div>Direct experience managing or coordinating Supplemental Instruction or comparable peer-led programs.
</div></li></ul></li><li><p><b>Knowledge, Skills, Abilities </b>:
</p><ul><li><div>Experience overseeing Supplemental Instruction, tutoring, learning assistance, or peer education programs.
</div></li><li><div>Skill in coaching professional staff and developing leadership capacity.
</div></li><li><div>Knowledge of instructional best practices in higher education and student-centered learning environments.
</div></li><li><div>Experience supporting program growth, scaling, or innovation within academic support services.<br>
</div></li></ul></li></ul><p></p><p><b>Work Location </b>.
</p><ul><li><p>Location: Knoxville, TN
</p></li><li><p>Onsite<br>
</p></li></ul><p></p><p><b>Compensation and Benefits
</b></p><ul><li><p><b>UT market range: </b>M10
</p></li><li><p><b>Anticipated hiring range: </b>Minimum $60,000</p></li><p></p><li><p><br>
</p></li></ul><p></p><p><b>Application Instructions
</b></p><p>To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted.<br>
</p><p></p><ul><li><p>Resume
</p></li><li><p>Cover Letter
</p></li><li><p>List of 3 Professional References</p></li></ul></div>

Assistant Director of Supplemental Instruction - Haslam/Academic Success Center - UTK

Indiana University

<div><p><b>Department</b></p><p>
STUDENT ACADEMIC CENTER (BL-SACR-IUBLA)</p><p><b>
Department Information</b></p><p>
The Student Academic Center (SAC) supports the academic success, persistence, and personal development of undergraduate students at Indiana University Bloomington (IUB) by providing informed learning support and academic skill-building opportunities. Serving students across all schools and majors, SAC offers for-credit courses, academic coaching, peer-assisted study programs, and targeted interventions that promote effective learning strategies, self-regulation, and engagement with campus resources. In partnership with academic units and student support offices, SAC advances institutional goals related to student success, retention, and timely degree completion while serving as a campus-wide resource for students, families, and academic partners.</p><p><b>
Job Summary</b></p><p>
The Director provides strategic vision and campus-wide operational leadership for the Student Academic Center (SAC) and tutoring services at Indiana University Bloomington (IUB). The Director ensures that the Center is a vibrant and safe environment that supports that supports student retention, persistence, and academic success. SAC represents the Office of the Vice Provost for Undergraduate Education (VPUE) across the IUB schools, serving as a central hub for undergraduate academic student support.</p><p>
Department Specific Responsibilities</p><ul><li>
Reports to the Associate Vice Provost for Academic Programs and Support.</li><li>
Offers strategic, campus-wide leadership to advance excellence in the delivery, coordination, and visibility of academic support and tutoring services.</li><li>
Works collaboratively with professional staff, campus partners, and academic units to design and implement high-impact academic support strategies that promote student success for undergraduates across all IUB schools.</li><li>
Responsible for the development and oversight of courses, programs, and services that integrate evidence-based academic success strategies with belonging- and relationship-building experiences. These efforts are designed to foster a holistic developmental environment that supports both the academic and personal growth of undergraduate students.</li><li>
Responsible for the day-to-day operation of SAC.</li><li>
Recruits, supervises, and trains professional staff, Academic Specialists, and administrative staff.</li><li>
Oversees budget planning, financial management, and operational efficiency.</li><li>
Oversees curricular development and coordination of courses with IUB schools.</li><li>
Ensures that the tutoring center is a high-impact engine for student retention and social mobility.</li><li>
Oversees campus-wide student tutoring services and residential tutoring.</li><li>
Builds strong collaboration with academic units, schools, and institutional analytics.</li><li>
Represents SAC on university committees, task forces, and working groups.</li><li>
Engages with national networks to increase IU's visibility in supporting academic and tutoring services.</li><li>
Collaborates with the IUB advising community and retention initiatives of VPUE leadership.</li><li>
Represents SAC as a member of VPUE leadership team.</li><li>
Provides vision and direction for SAC in alignment with campus priorities for providing academic resources and tutoring services to undergraduate students across schools.</li><li>
Guides multi-unit initiatives, including retention interventions in collaboration with IUB schools.</li><li>
Advises campus leadership on trends, challenges, and innovations in teaching, coaching, and tutoring.</li><li>
Oversees the development of courses and initiatives to support student retention for students at risk.</li><li>
Works with the VPUE leadership, the Director oversees the Early Alert data and translates those numbers into human outreach.</li></ul><p>
General Responsibilities</p><ul><li>
Provides highest level of operational leadership and coordination of assigned staff members to define educational resources methodologies and standards; provides direction and guidance on high priority educational resources projects/initiatives.</li><li>
Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase educational resources initiatives.</li><li>
Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.</li><li>
Manages high level assignments and allocation of resources for the area of educational resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale educational resources projects with wide audiences in support of academic initiatives.</li><li>
Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.</li><li>
Researches and stays up to date on new industry educational resources standards, technologies, procedures, and metrics; responsible for the implementation of new protocols/procedures to address business needs.</li><li>
Works collaboratively with other educational resources leaders across departments in recommending standards, best practices, and related policies/procedures.</li><li>
Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to educational resources.</li></ul><p><b>
Qualifications</b></p><p><i>
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.</i></p><p>
</p><p>EDUCATION</p><p><b>
Required</b></p><ul><li>
Bachelor's degree in related field.</li></ul><p><b>
Preferred</b></p><ul><li>
Terminal degree (Phd, EdD, JD) in higher education, student affairs, educational leadership, counseling or related field</li></ul><p>
WORK EXPERIENCE</p><p><b>
Required</b></p><ul><li>
4 years in related field.</li><li>
1 year of management experience in related field.</li></ul><p><b>
Preferred</b></p><ul><li>
3 years experience in academic administration and supervisory of student academic and tutoring services or an equivalent academic unit at a research-intensive or comprehensive university</li><li>
3 years of supervisory experience</li><li>
Proven experinece in a leadership role within a center for student academic and tutoring services or equivalent academic unit.</li></ul><p>
SKILLS</p><p><b>
Required</b></p><ul><li>
Proficient communication skills.</li><li>
Maintains a high degree of professionalism.</li><li>
Demonstrates time management and priority setting skills.</li><li>
Demonstrates a high commitment to quality.</li><li>
Excellent organizational skills.</li><li>
Excellent collaboration and team building skills.</li><li>
Effectively coaches and delivers constructive feedback.</li><li>
Instills commitment to organizational goals.</li><li>
Demonstrates excellent judgment and decision-making skills.</li><li>
Effective conflict management skills.</li><li>
Builds and manages effective teams.</li></ul><p><b>
Preferred</b></p><ul><li>
Strong understanding of generative AI's implications for student retention, teaching, and tutoring.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience designing, delivering, and assessing courses with graduate teaching assistants.</li><li>
Proven record in developing academic programs or curricula at the college or secondary level.</li><li>
Ability to be a visionary, collaborative, and forward-thinking leader.</li><li>
Strong record of innovation, effective program development.</li><li>
Demonstrates commitment to student success and inclusive excellence.</li></ul><p><b>
Working Conditions / Demands</b></p><p>
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.</p><p><b>
Work Location</b></p><p>
This is an in-person position.</p><p>
Bloomington, Indiana</p><p><b>
Advertised Salary</b></p><p>
$80,000.00 - $84,000.00 per year</p><p><b>
Benefits Overview</b></p><p>
For full-time staff employees, Indiana University offers a wide array of benefits including:</p><ul><li>
Comprehensive medical and dental insurance</li><li>
Health savings account with generous IU contributions</li><li>
Healthcare and dependent care flexible spending accounts</li><li>
Basic group life insurance paid by IU</li><li>
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance</li><li>
Base retirement plan with generous IU contributions, subject to vesting</li><li>
Voluntary supplemental retirement plan options</li><li>
Tuition subsidy for employees and family members taking IU courses</li><li>
10 paid holidays plus a paid winter break each year</li><li>
Generous paid time off plans</li><li>
Paid leave for new parents and IU-sponsored volunteer events</li><li>
Employee assistance program (EAP)</li></ul><p>
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.</p><p><b>
Job Classification</b></p><p>
Career Level: Sr. Operational</p><p>
FLSA: Exempt</p><p>
Job Function: Educational Resources and Tech</p><p>
Job Family: Educational Resources</p><p><b><br>
Posting Disclaimer</b></p><p>
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.</p><p>
If you wish to include a cover letter, you may include it with your resume when uploading attachments.</p><p><b>
Equal Employment Opportunity</b></p><p>
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.</p><p><b>
Campus Safety and Security</b></p><p>
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.</p><p><b>
Contact Us</b></p><p>
Request Support<br>
Telephone: 812-856-1234</p></div>

Director (Educational Resources Leader) , Student Academic Center

ODESSA COLLEGE

<p>General Summary</p><p>The Aspen Institute&rsquo;s Community College Excellence Program, the nation&rsquo;s signature recognition of high achievement and performance among America&rsquo;s community colleges, awarded Odessa College its Aspen Prize Rising Star Award in 2017 and 2019, ranking Odessa College among the top five in the nation for improving and advancing student achievement out of 1100 eligible institutions.<br/>Odessa College has transformed its culture around how college employees feel toward students, toward each other, toward their jobs and toward their participation in the life and vision of a college whose main goal is to be the best in the nation at improving student outcomes. Employees at Odessa College have truly embraced what it means to be &ldquo;All In.&rdquo; Establishing that shared understanding that student success and year-on-year progress toward improving such success is felt as a personal achievement by every employee. The Director of Instructional Support plays a critical role in advancing the college&rsquo;s mission by providing leadership and supervision to the three tutoring centers at Odessa College. Reporting directly to the Executive Director of the Learning Resource Center (Library), the Director of Instructional Support ensures that the college meets the tutoring and academic support needs of all students.</p><p>Specific Position Duties</p><ul><li>Provides leadership and supervision to all tutoring and instructional support programs and locations, including Supplemental Instruction, embedded tutoring, mandatory tutoring, drop-in tutoring, online tutoring and other peer-to-peer and professional staff led programs for students and the community.</li><li>Manages the daily operations of Instructional Support and Tutoring Services and other offsite and campus tutoring locations.</li><li>Hires, trains, supervises and evaluates full-time STEM/Supplemental Instructor Coordinator, full-time Writing Center Coordinator, part-time tutoring staff and student assistants.</li><li>Provides mentoring and career development when possible.</li><li>Assist with the development and execution of department projects, initiatives, and operations. Conducts long-range planning of work including recommending changes in practices and procedures impacting Tutoring and other Instructional Support at Odessa College.</li><li>Develops program evaluation and assessment tools.</li><li>Identifies resources needed and develops budget requests.</li><li>Develops and maintains regular reports to monitor the effectiveness of tutoring and instructional support efforts and to provide critical data and information to other campus departments.</li><li>Consults with academic Schools and student support departments to determine tutoring and instructional support needed across the curriculum and campus.</li><li>Collaborates with departments across campus to develop and provide effective tutoring services.</li><li>Develops appropriate strategies, messaging and campaigns to reach target audiences.</li><li>Effectively markets tutoring and instructional supports to campus and community.</li><li>Directs creation of internal distribution materials and coordinates classroom informational presentations.</li><li>Develops materials for College, department meetings and new faculty orientations.</li><li>Distributes information to appropriate staff and departments.</li><li>Coordinates tutoring efforts with high school partners and fosters relationships for collaboration with service area Schools including TSI-A Prep.</li><li>Coordinates New Tutor Training Program for all tutors.</li><li>Coordinates continuing Tutor Training Program Certification and Recertification.</li><li>Serves on college committees as needed. Other duties as assigned.</li></ul><p>Minimum Qualifications</p><ul><li>Bachelor&rsquo;s Degree from an accredited institution of higher education.</li><li>Ability to manage multiple projects and work collaboratively and effectively across disciplinary boundaries with faculty, students and staff; work with and respond to the needs of students and faculty from a variety of academic disciplines.</li><li>Plan, organize, and direct others in the formation of program and policy in the operation of the various activities of Instructional Support.</li><li>Ability to communicate effectively, both orally and in writing.</li><li>Experience providing direct supervision, coordination, and performance oversight of a team.</li></ul><p>Pay: $62,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Director of Instructional Support

DEL MAR COLLEGE

<p></p><div><div><div><div><div><div><div><div><b>Department</b></div> <div>Student Success Center</div>
</div><br>
<div><div><b>Position Type</b></div> <div>Exempt</div>
</div><br>
<div><div><b>Employment Status</b></div> <div>Full-Time-Staff</div>
</div><br>
<div><div><b>Salary</b></div> <div>$60,390.00 - $76,998.50 per 12 months</div>
</div><br>
<div><div><b>Open Date</b></div> <div>04/13/2026</div>
</div><br>
<div><div><b>Close Date</b></div> <div>05/14/2026</div>
</div><br>
<div><div><b>Open Until Filled</b></div> <div>No</div>
</div><br>
</div></div></div><div><div>Position Summary Information
</div><p></p><div><div><div><div><b>Job Description Summary</b></div>
<div>The purpose of this position is to provide administrative oversight of the Student Success Center and Testing. The Director of the Student Success Center and Testing will assist the Dean of Student Engagement and Retention with a variety of activities in the Student Success Center and Testing to provide direct academic support for student learning.<br>
<br>
The Director of the Student Success Center and Testing will be responsible for the administrative oversight of the Technology Resource Center computer lab, supervise the SSC Technician and all student lab assistants, and work closely with SSC Computer Technician/Lab Manager and DMC IT Department to follow-up on maintenance of all computer equipment, audio visual equipment and technology in the SSC. The Director will be responsible for the administrative oversight of the Del Mar College Institutional Tutoring Program, the Tutor Support Services Coordinator, staff, tutors, services and policies.<br>
<br>
The Director will assist the Dean of Student Engagement and Retention with Student Success Center initiatives, workshops, laptop loaner program, campus events, oversight of computer equipment and maintaining the SSC information monitors. The Director will provide administrative oversight of the Testing Center, including lab management, supervision of Testing Examiners and collaborate with faculty, staff, Access Services and Outreach and Enrollment services for all testing needs. Other duties include, working closely with faculty and staff to ensure SSC services will enhance student retention.</div>
</div><br>
<div><div><b>Minimum Qualifications</b></div>
<div>Bachelor&rsquo;s degree in education, business, marketing, computer information systems, or related field.<br>
<br>
Five (5) years related experience with three (3) years experience in a higher education environment in any of the following areas: student support services, student development, computer lab assistance, webpage development, software application support and/or training, supervision of student workers, and computer hardware maintenance.</div>
</div><br>
<div><div><b>Required Job Knowledge, Skills, Abilities
</b></div><div>Knowledge and experience with Microsoft programs.</div>
</div><br>
<div><div><b>Preferred Qualifications</b></div>
<div>Master&rsquo;s degree.</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div>This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws that require the verification of identity and the legal right to work in the United States. Employment is contingent upon the successful completion of a criminal background and reference checks. The College reserves the right to cancel or extend all recruitment actions. Del Mar College is an Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</div>
</div><br>
</div></div></div><div><div>Job Duties
</div><p></p><div><div><div><div><b>Job Duty</b></div>
<div>Direct the Student Success Center and Testing daily operations, which will include supervision of: the Tutor Support Services Coordinator, Texting Examiners, Office Assistant and SSC Computer Technician.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Oversee the computer lab personnel and provide student support to include assisting students with access to computer programs and support to use the programs as well as software applications.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Collaborate with the Tutor Support Services Coordinator and Supplemental Instruction Coordinator to provide technology and computer assistance to student assistants, peer tutors, and Supplemental Instruction Leaders.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Coordinate with SSC Computer Technician/Lab Manager and the College Information Technology department regarding hardware and/or software problems and the repair and maintenance of computer equipment, audio-visual equipment, and other technology related equipment.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Oversee the scheduling of rooms, equipment, and/or presentation software for student and staff workshops, mini-sessions, webinars and seminars conducted at the Student Success Center.<br>
<br>
Assist students and prospective students who are not-enrolled with academic support and personal issues by general advising and referring to appropriate DMC services.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Manage compliance for all testing center exam administration.<br>
<br>
Oversee the coordination of all state, national, professional, and college-specific assessments and tests for both prospective and current students and serve as the GED Chief Examiner</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Develop, recommend, establish and monitor internal operational standards, policies and procedures to ensure test security of all testing instruments and compliance with local, state, and federal test regulations.<br>
<br>
Manage record keeping activities for all components to ensure integrity and accountability of testing center(s).<br>
<br>
Prepare necessary reports for the district, state, and/or federal agencies as required.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Develop and administer the departmental budget.<br>
<br>
Approve and manage expenditures.<br>
<br>
Forecast short &ndash; and long-term budgeting needs.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Supervise departmental staff, assign duties, monitor and assess progress.<br>
<br>
Conduct annual performance evaluations.<br>
<br>
Ensure departmental staff participates in annual professional developmental activities.<br>
<br>
Provide effective direction and leadership appropriate to the student success effort.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Work with other administrators in matters related to student success initiatives, student effectiveness, retention, persistence, and completion.<br>
<br>
Coordinate with student service and instructional support services, as well as academic divisions and disciplines.<br>
<br>
Coordinate and facilitate campus-wide academic support workshops at the SSC and campus wide.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Develop a strategic plan and oversee the operational management of the Student Success Center and Testing.<br>
<br>
Stay abreast of current laws, administrative rulings and state requirements related to special populations and student success initiatives.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Assist the Dean of Student Engagement and Retention with the promotion of varied activities and programs of the Student Success Center and Testing through continuous collaboration between DMC departments, faculty, and staff.<br>
<br>
Serve on campus committees as needed.<br>
<br>
Perform other duties as assigned.</div>
</div><br>
</div></div></div></div></div><h2 class="jobSectionHeader"><b>Supplemental Questions</b></h2>
<div><p>Required fields are indicated with an asterisk (*).</p>
<div>
<ul><li>* Do you have a Bachelor&rsquo;s degree in Education, Business, Marketing, Computer Information Systems or related field?
<ul><li>Yes, I have a Bachelor's degree or higher in Education, Business, Marketing, Computer Information Systems or related field (Submission of transcripts with conferred date is required).</li>
<li>No, I do not have the required education.</li>
</ul></li></ul><ul><li>* Do you have five (5) years related experience with three (3) years experience in a higher education environment in any of the following areas: student support services, student development, computer lab assistance, webpage development, software application support and/or training, supervision of student workers, and computer hardware maintenance?
<ul><li>Yes</li>
<li>No</li>
</ul></li></ul></div></div><h2 class="jobSectionHeader"><b>Applicant Documents</b></h2>
<div><b>Required Documents</b>
<div><ul><li>Resume</li></ul>
<ul><li>Letter of Interest</li></ul>
<ul><li>Transcripts</li></ul>
</div><b>Optional Documents</b></div></div><p></p>

Director, Student Success Center & Testing

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