director of automation

Violetink Group

<p><b>Job Description:</b></p><p>&middot; 5+ years&rsquo; experience performing Production Support for Mission Critical, high performance applications (Customer Care, Retail and eCommerce customer/agent facing application experience preferred)</p><p>&middot; Experience using Docker, Kubernetes and Microsoft Azure Cloud, UNIX, Networking and troubleshooting knowledge</p><p>&middot; Experience with Application &amp; Infrastructure Performance Monitoring tools like Dynatrace</p><p>&middot; Experience with Application Log Analytics tools like Elastic</p><p>&middot; Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred</p><p>&middot; Creation of Dashboards on Dynatrace, ELK and Grafana</p><p>&middot; Debugging java log, debugging microservices log</p><p>&middot; Experience in Relational &amp; NoSQL databases like Oracle &amp; Cassandra</p><p>&middot; Experience with Site Reliability Engineering preferred</p><p><b>Generative AI and Workflow Automation skills:</b></p><p>&middot; Demonstrated experience leveraging AI driven tools for automating end to end operational workflows</p><p>&middot; Demonstrated experience using Text Generative &amp; Code Generative AI Models</p><p>&middot; Automation, Gen AI &amp; Agentic Workflow Technical Skills to include</p><p>&middot; GPT 4o LLM - Advanced</p><p>&middot; LangGraph and LangChain</p><p>&middot; Google DialogFlow(Api.ai)</p><p>&middot; Google Vertex</p><p>&middot; Databricks, Spark, Snowflake</p><p>Job Type: Contract</p><p>Pay: $60.00 - $70.00 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>

AI Automation Lead

Citi

<div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<div><div><p><b>Control Automation - Delivery Lead (C13) - SIS</b></p></div><p></p><div><p><b>
About CITI</b></p></div><div><p>
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have 200+ years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.</p></div><p></p><div><p><b>
About AIM:</b></p></div><div><p>
Analytics and Information Management (AIM) is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.</p></div><p></p><div><p><b>
What do we do:</b></p></div><div><p>
We simplify, streamline, and automate controls&mdash;strengthening our ability to prevent issues.</p></div><div><p>
Control Automation Team automates manual controls through data driven capabilities using industry standard tools &amp; techniques in collaboration with Business, Internal Audit, Internal Citi Risk and Control and Technology. This team work with business for audit, by Identifying cases on control gaps, policy breaches and providing data evidence for audit completion.</p></div><p></p><div><p><b>
Expertise</b><b> Required:</b></p></div><p></p><div><p><b>
Responsibility</b></p></div><div><ul><li><p>
Responsible for end-to-end delivery of control automation tools, overseeing the entire Control Automation life cycle from requirement management to implementation.</p></li></ul></div><div><ul><li><p>
Responsible for developing automation solutions that are scalable and can be re-purposed.</p></li></ul></div><div><ul><li><p>
Lead a team of SMEs (Designers, Developers, solution Leads, production support,etc.)</p></li></ul></div><div><ul><li><p>
Develop and implement data analytics/automation strategies to support business objectives and drive decision-making processes.</p></li></ul></div><div><ul><li><p>
Provide strategic recommendations based on data-driven insights to support business planning and resource allocation.</p></li></ul></div></div><div><div><ul><li><p>
Stay current to industry trends and emerging technologies in data analytics/ automation to constantly improve process and methodologies.</p></li></ul></div><div><ul><li><p>
Liaison with Business, R&amp;C teams, Operations and Technology stakeholders to identify Control Automation opportunities.</p></li></ul></div><div><ul><li><p>
Lead efforts to Review ARCM (Activity Risk Control Monitoring) documents to proactively identify automation opportunities.</p></li></ul></div><div><ul><li><p>
Critically Assess new tools and AI solutions, identify those that align with organizations goals and technical landscape that can be implemented in the Control Automation Area.</p></li></ul></div><p></p><div><p><b>
Analytical &amp; Project Management Skills</b></p></div><div><ul><li><p>
Champion and execute controls automation strategic plan, suggest thought leadership ideas for target state.</p></li></ul></div><div><ul><li><p>
Good with formulating analytical methodology, identifying inconsistencies, anomalies &amp; patterns with data.</p></li></ul></div><div><ul><li><p>
Proficient with data manipulation and problem solving to effectively work with large datasets and drive actionable conclusions.</p></li></ul></div><div><ul><li><p>
Have good knowledge of project management principles, good at stakeholder management.</p></li></ul></div><div><ul><li><p>
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.</p></li></ul></div><div><ul><li><p>
Having productive team meetings, 1-on-1 meetings regularly with all team members</p></li></ul></div><div><ul><li><p>
Understand the concerns, challenges, and roadblocks the team is facing and provide them with all the required support to overcome the same.</p></li></ul></div><div><ul><li><p>
Extensive knowledge of automation tools and technologies with the ability to solve complex problems.</p></li></ul></div></div><p></p><div><div><p><b>
Tools and Platforms</b></p></div><div><ul><li><p>
Hands-on experience in SAS, SQL, Python and have strong RDBMS concepts.</p></li></ul></div><div><ul><li><p>
Good understanding on process automation. <b>Appian, Xceptor and Tableau</b></p></li></ul></div><div><ul><li><p>
Proficient in MS Excel, PowerPoint, and VBA</p></li></ul></div><p></p><div><p><i>
Nice to have </i>&ndash; Experience on below:</p></div><div><ul><li><p>
Workflow management tools like Jira, Confluence, Bit Bucket (Version Control) etc.</p></li></ul></div><p></p><div><p><b>
Domain Skills</b></p></div><div><p>
Good understanding of</p></div><div><ul><li><p>
Banking Products (Wealth, Cards, Deposit, Loans &amp; Insurance etc.)</p></li></ul></div><div><ul><li><p>
MCA, Inherent Risk</p></li></ul></div><p></p><div><p><b>
Functional Skills</b></p></div><div><ul><li><p>
Business risk, controls, compliance, and data management.</p></li></ul></div><div><ul><li><p>
Knowledge of Finance Regulations, Understanding of Audit Process</p></li></ul></div><p></p><div><p><b>
Soft Skills</b></p></div><div><ul><li><p>
Proven leadership ability with experience in mentoring and developing a team of managers/SMEs.</p></li></ul></div></div><div><div><ul><li><p>
Should have excellent communication and inter-personal skills with the ability to convey technical concepts to non-technical stakeholders.</p></li></ul></div><div><ul><li><p>
Responsible for managing resources effectively and sharing best practices.</p></li></ul></div><div><ul><li><p>
Mentoring junior members in the team</p></li></ul></div><div><ul><li><p>
Ability to thrive in a dynamic and fast-paced environment.</p></li></ul></div><div><ul><li><p>
Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities, etc.</p></li></ul></div><div><ul><li><p>
Proactive approach in solving problems and an eye for detail.</p></li></ul></div><div><ul><li><p>
A strong team player</p></li></ul></div><p></p><div><p><b>
Basic Qualifications</b></p></div><div><ul><li><p>
Master's degree in information technology / information systems / computer applications / engineering from a premier institute. BTech/B. E/MCA in Information Technology / Information Systems / Computer Applications.</p></li></ul></div><div><ul><li><p><i>
(Preferred)</i> Postgraduate in &ndash; Master&rsquo;s in computers</p></li></ul></div><div><ul><li><p>
13+ years of hands-on experience in developing codes on SAS, SQL, Python environment</p></li></ul></div></div><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Decision Management<p>
-</p><p><b>
Job Family:</b></p>
Data/Information Management<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Control Automation Delivery Lead (SAS, SQL) - Vice President

Integrity Marketing Shared Services Center

<p><u><b> About Us </b></u></p><p>Integrity is an omnichannel insurtech company innovating insurance with a singular purpose: making insurance simpler and more human, so everyone can plan for the good days ahead! With billions in funding from HGGC, Harvest Partner, SilverLake, we leverage techniques that include predictive modeling, custom dynamic dashboards, next- best-action and behavior triggers, as well as other cutting-edge methods like natural language processing (NLP) to inform decision-making and streamline processes. </p><p>Integrity has experienced significant growth in the past three years, increasing earnings more than 800%. We are an employee owned company, and are also incredibly proud of our women in leadership, from our C-Suite executives to our managing partners and more (women also make up 63% of our workforce!) We recognize the importance of having equal representation throughout our organization - and that starts at the top!</p><p><u><b> Job Summary </b></u></p><p>Join a dynamic and fast-paced environment where technology drives innovation in the insurance industry. As an omnichannel Insurtech company, we believe work should be meaningful, impactful, and enjoyable. You'll be working on one of the most exciting data and technology opportunities in the country while helping to change lives, including your own.</p><p>The <b>Director of AI & ML</b> is a senior leadership role responsible for defining and executing the organization's enterprise-wide Artificial Intelligence (AI) strategy. This role will oversee the development, integration, and scaling of AI and machine learning (ML) initiatives to drive operational efficiency, business innovation, and competitive advantage across Integrity. The ideal candidate combines deep technical expertise with strategic acumen and the ability to collaborate across departments to ensure AI initiatives are aligned with business goals.</p><p><u><b> Responsibilities </b> </u></p><p><b>Strategic Leadership:</b></p><ul><li>Define and lead the organization's enterprise AI strategy, aligned with broader digital transformation objectives.</li><li>Identify, prioritize, and champion high-impact AI use cases across various business functions (e.g., technology, sales, distribution, operations, finance, marketing, risk).</li><li>Drive AI adoption and digital innovation, transforming data into actionable insights and business outcomes.</li><li>Collaborate with executive leadership to develop AI-driven business models and solutions.</li></ul><p><b>Program Oversight & Execution:</b></p><ul><li>Oversee a portfolio of AI/ML initiatives, from proof-of-concept to production at scale.</li><li>Ensure proper governance, compliance, risk management, and ethical AI practices.</li><li>Establish KPIs and success metrics to monitor the effectiveness and ROI of AI initiatives.</li><li>Manage vendor relationships, including cloud providers, AI platforms, and consulting partners.</li></ul><p><b>Team Leadership & Talent Development:</b></p><ul><li>Build, lead, and mentor a high-performing team of data scientists, ML engineers, AI product managers, and analysts.</li><li>Foster a culture of experimentation, agility, and responsible innovation.</li><li>Support internal education and AI literacy across the enterprise to empower departments to leverage AI effectively.</li></ul><p><b>Architecture, Data & Technology:</b></p><ul><li>Partner with Data Engineering, IT, and Architecture teams to ensure scalable AI infrastructure, data pipelines, and model deployment frameworks.</li><li>Champion the adoption of MLOps, responsible AI principles, and reusable AI assets and platforms.</li><li>Keep abreast of emerging AI trends and technologies and evaluate their applicability to the business.</li></ul><p><u><b> Position Requirements (Knowledge, Skills, and Abilities) </b></u></p><ul><li>10+ years of experience in Data platforms, AI, ML, or advanced analytics, with at least 5 years in a senior leadership or enterprise strategy role.</li><li>Proven track record of delivering AI solutions that drive measurable business value.</li><li>Experience working with cloud platforms (e.g., Azure, Snowflake, Databricks), AI/ML tools (e.g., PySpark, Ragas, mlflow, LangChain, etc), and enterprise data platforms.</li><li>Deep understanding of AI/ML techniques (supervised/unsupervised learning, NLP, deep learning, generative AI).</li><li>Strong knowledge of enterprise IT, data governance, architecture, and security standards.</li><li>Exceptional communication and influence skills, with the ability to present complex topics to executive and non-technical audiences.</li><li>Strategic thinker with strong business acumen and a collaborative mindset.</li></ul> Preferred Experience: <ul><li>Experience implementing Responsible AI frameworks or working within regulated industries (e.g., healthcare, finance, insurance).</li><li>Familiarity with AI compliance (e.g., GDPR, CPRA) and explainable AI practices.</li><li>Background in integrating generative AI solutions (e.g., large language models) in enterprise & sales workflows.</li></ul><p><u><b>About Integrity</b></u></p><p><b>Integrity</b> is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. <b>Integrity</b> is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.</p><p><b>Integrity</b> offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At<b> Integrity,</b> you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. </p><p> Headquartered in Dallas, Texas, <b>Integrity</b> is committed to meeting Americans wherever they are - in person, over the phone or online. <b>Integrity's</b> employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit . </p><p> Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. </p>PandoLogic. Category:Science,<img src="https://www.jobg8.com/Tracking.aspx?HWj0hyYwVU14cNGbjMWDE1nbT5AFwq%2bsg" width="0" height="0" />

Director of AI & Machine Learning

Agile Consultants

<p><strong>Job Responsibilities:</strong></p>
<ul>
<li>Manage end-to-end Salesforce.com activities.</li>
<li>Ensure timely and accurate logging of all leads, opportunities, and follow-ups.</li>
<li>Maintain and update dashboards and pipeline reports for real-time visibility.</li>
<li>Set up automated reminders, tasks, and alerts for the Sales Director and sales team.</li>
</ul>
<p><strong>Sales Director Support:</strong></p>
<ul>
<li>Draft emails, proposals, and reports on behalf of the Sales Director.</li>
<li>Prepare client-ready presentations and documentation using Salesforce data.</li>
<li>Act as a  control tower  to monitor and coordinate all sales activities.</li>
</ul>
<p><strong>Data, Reports &amp; Formatting:</strong></p>
<ul>
<li>Generate and distribute weekly/monthly pipeline and activity reports.</li>
<li>Format proposals, offers, and presentations for professional client delivery.</li>
<li>Audit sales data quality and resolve inconsistencies proactively.</li>
</ul>
<p><strong>Efficiency &amp; Automation:</strong></p>
<ul>
<li>Utilize ChatGPT and AI tools to automate email drafting, report generation, and follow-up communications.</li>
<li>Optimize Salesforce workflows for improved usability and efficiency.</li>
</ul>
<p><strong>General Administrative Support:</strong></p>
<ul>
<li>Manage calendars, meeting schedules, and reminders for the Sales Director.</li>
<li>Coordinate between inside sales, engineering, and partners/customers.</li>
<li>Track commitments and deadlines with high attention to detail.</li>
</ul>
<p><strong>Key Performance Indicators (KPIs):</strong></p>
<ul>
<li>100% of sales data logged into Salesforce daily.</li>
<li>Zero missed follow-ups or action items for the Sales Director.</li>
<li>Accurate and timely submission of weekly status and pipeline reports.</li>
<li>Demonstrated improvement in sales team productivity and time efficiency.</li>
</ul>

Salesforce CRM & Sales Support Executive

Aventus

Associate Director - Digital Workplace (End-user Services) <p>Our client is a prominent Sovereign Wealth Fund in Abu Dhabi, focused on hiring a forward-thinking Associate Director - Digital Workplace to lead IT service delivery and drive modernization across enterprise end-user services.</p> About the Role <p>This senior leadership role is responsible for:</p> <ul> <li>Leading and modernizing the <b>enterprise service desk</b> and end-user support.</li> <li>Transitioning from SLA-driven to <b>experience-level agreements (XLAs)</b> focused on outcomes.</li> <li>Implementing <b>automation, AI, and self-service solutions</b> to enhance user empowerment.</li> <li>Driving operational excellence through <b>ITIL processes, ITSM tools (ServiceNow/Freshservice)</b>, and continuous improvement.</li> <li>Partnering with stakeholders to improve digital adoption, satisfaction, and business alignment.</li> </ul> Candidate Requirements <ul> <li><b>10+ years' experience</b> in IT service delivery, end-user support, or helpdesk leadership.</li> <li>Proven track record in <b>modernizing service desks</b> using AI, automation, and proactive service delivery.</li> <li>Strong background in <b>ITIL, governance, RCA, and vendor management</b>.</li> <li>Bachelor's degree in IT, Computer Science, or related field (required).</li> <li>ITIL Foundation certification (required); advanced ITIL or Microsoft/ServiceNow certifications are a plus.</li> <li>Excellent leadership, stakeholder management, and strategic thinking skills.</li> </ul> <p>If you're an experienced IT service leader passionate about driving transformation in end-user services, we'd love to hear from you. Apply now or reach out directly for a confidential discussion.</p><img src="https://www.jobg8.com/Tracking.aspx?n5tSDoUM%2b4a9CnoyDY9rnct5aPEdQtoCj" width="0" height="0" />

End User Support Associate Director

edari

Director - Transformation and PMO Governance <p>We are looking to hire a Director - Transformation and PMO Governance who will be responsible for leading large-scale, multi-million-dollar transformation initiatives focused on digital modernization, automation, and operational excellence across departments for our client a leading semi government organization in Dubai, UAE.</p> <p>This position will be a long term annually renewable contract with minimum duration of 12 months.</p> <p>This role requires a strategic leader who can define and deliver a unified transformation agenda, establish governance frameworks, and ensure measurable outcomes in alignment with the organisations vision for digital innovation and citizen-centric service delivery. The ideal candidate brings over 15 years of progressive experience in managing enterprise-scale technology and process transformation programs, with deep expertise in digital strategy, automation, IT modernization, and PMO governance.</p> Key responsibilities Strategic Leadership & Transformation <ul> <li>Lead the design and execution of organization-wide transformation programs aimed at enhancing digital services, technology, efficiency, and transparency.</li> <li>Define strategic roadmaps for digitization, automation, and modernization of legacy systems.</li> <li>Partner with senior stakeholders / C-suite to align transformation initiatives with digital and operational excellence strategies.</li> <li>Establish an enterprise transformation office (ETO) to drive cross-departmental integration and collaboration.</li> <li>Oversee a portfolio of digital transformation programs valued at multi-million dollars, ensuring delivery within defined scope, timelines, and budgets.</li> <li>Develop and enforce PMO governance frameworks, policies, and methodologies in line with international best practices (PMI, PRINCE2, MSP, Agile).</li> <li>Ensure consistent reporting, performance tracking, and benefits realization across all transformation projects.</li> <li>Drive automation initiatives using emerging technologies (AI, RPA, Data Analytics) to streamline operations and enhance citizen service delivery.</li> </ul> Operational Excellence & Innovation <ul> <li>Implement lean process improvement frameworks to enhance operational performance and service efficiency across public sector functions.</li> <li>Promote a culture of innovation and continuous improvement through the adoption of agile and design-thinking methodologies.</li> <li>Identify and remove systemic inefficiencies, driving measurable impact in cost optimization and service quality.</li> <li>Manage transformation budgets exceeding USD 50M+, ensuring effective utilization, transparency, and fiscal accountability.</li> <li>Lead vendor management, technology partnerships, and procurement strategies to ensure value-driven outcomes.</li> <li>Drive the realization of tangible business and citizen benefits from transformation investments.</li> </ul> Stakeholder & Change Management <ul> <li>Engage and influence senior leaders across ministries, agencies, and public enterprises to drive adoption of transformation programs.</li> <li>Lead organization-wide change management initiatives, ensuring readiness, communication, and training to support digital transformation.</li> <li>Build strong relationships with external partners, technology vendors, and strategic advisors.</li> </ul> Knowledge, Skills & Experience <ul> <li>Bachelor's or Master's degree in Engineering, Information Technology, Business Administration, or related discipline.</li> <li>15+ years of experience leading large-scale transformation programs, preferably within the government or public sector.</li> <li>Proven experience delivering digital modernization, automation, or enterprise IT transformation initiatives with budgets exceeding USD 50M+.</li> <li>Deep understanding of government processes, governance frameworks, and digital service delivery models.</li> <li>Strong background in PMO leadership, portfolio management, and cross-functional program delivery.</li> <li>Familiarity with emerging technologies such as AI, RPA, Cloud, Data Analytics, and Smart Infrastructure.</li> <li>Relevant certifications such as PMP, PgMP, PRINCE2, MSP, Agile or Lean Six Sigma are highly preferred.</li> <li>Strategic vision and policy alignment</li> <li>Digital transformation and modernization expertise</li> <li>Strong leadership and stakeholder management</li> <li>Governance and performance measurement</li> <li>Operational excellence and continuous improvement</li> <li>Financial and contract management</li> <li>Change management and communication</li> </ul> Availability <ul> <li>Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer.</li> </ul> <p>We are looking for a candidate who will be able to work onsite in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.</p> <p>We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.</p> Seniority level <p>Director</p> Employment type <p>Full-time</p> Job function <p>Information Technology, Project Management, and Management</p> Industries <p>Government Relations Services, Information Services, and Strategic Management Services</p><img src="https://www.jobg8.com/Tracking.aspx?9aHZvzrW%2fNWOmkKYG8VLgpSlyoeDtfeja" width="0" height="0" />

Director - Transformation and PMO Governance

Eli Lilly

<div><p>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.</p><p></p><p><b>
About the Tech@Lilly Organization:</b></p><p>
Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose &ndash; creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.</p><p></p><p><b>
About the Customer Technology Innovation Function:
</b></p><p>Tech@Lilly Customer Tech Innovation (CTI) is a global organization strategically positioned so that through information and technology leadership and solutions, we create meaningful connections and remarkable experiences, so people feel genuinely cared for. We are accountable for designing, developing, and supporting commercial or customer engagement services and capabilities that span multiple functions, geographies, and digital channels. The areas supported include: Marketing and Commercial Operations, Medical Affairs, Digital Production and Distribution, Global Patient Outcomes, and Real-World Evidence, among others.</p><p></p><p><b>
Job Title: Director of Technology, Customer Master Data
</b></p><p>The Director leads, scales, and optimizes the Global Master Data domains. This position is responsible for delivery and governance, overseeing the development and support of data quality, governance, lineage, pipelines and products, infrastructure, and automation to ensure reliable, secure, and efficient data delivery. The Director works with cross-functional teams to promote operational excellence and implement AI-enabled solutions for proactive issue resolution. This role requires strong expertise in data platforms, leadership, process transformation, and the ability to communicate KPIs and strategic insights to senior leadership. The Director manages multiple Associate Directors and Lead Consultants in delivering Global Master Data development and operations. They are accountable for building high-performing teams, enabling data-driven decisions, and aligning enterprise data systems with changing business needs.</p><p></p><p><b>
What you&rsquo;ll be Responsible for:
</b></p><ul><li><b>Team Leadership : </b>Guiding and mentoring team while nurturing a collaborative environment that encourages innovation and creativity.</li><li><b>
Collaborating with key stakeholders</b> to create a strategy that aligns seamlessly with overarching business objectives, ensuring the initiatives directly contribute to organizational success.</li><li><b>
Leadership &amp; Vision</b>: Inspire and guide a high-performing team by setting clear goals, fostering accountability, and creating a culture of continuous improvement.</li><li><b>
Will be leading portfolio of around 50-60 associates and providing oversight to drive operational excellence</b> by establishing best practices for data quality, governance, pipeline monitoring, automation, and incident management using AI/ML-enabled observability tools.</li><li><b>
Program &amp; Project Management :</b> Leading projects from inception through deployment, ensuring adherence to quality standards and project timelines - a critical factor in maintaining stakeholder trust and satisfaction.</li><li><b>
Data &amp; Analytics Architecture Oversight :</b> Crafting and implementing robust information architecture that facilitates effective integration, storage, and processing, thereby enhancing the organization&rsquo;s capabilities.</li><li><b>
Provide technical guidance and leadership </b>for data availability, quality, reliability, and incident resolution; present key metrics and insights to senior leadership regularly.</li><li><b>
Performance Monitoring :</b> Establishing and utilizing metrics to evaluate information processes and team performance, allowing for continuous improvement and optimization of engineering efforts.</li><li><b>
Define &amp; track success criteria and value measures for insourcing and knowledge transition from vendor partners.</b></li><li><b>
Enable Automation and AI first culture</b> by reducing manual activities, repetitive incidents and streamlining issue resolution processes through smart alerting, auto-remediation, and orchestration enhancements.</li><li><b>
Ensure effective SLA adherence</b>, capacity planning, change management, and risk mitigation across all critical data services.</li><li><b>
Mentor and grow talent</b> within the team, conducting regular performance reviews, skill development planning, and succession pipeline development.</li><li><b>
Stay current</b> with trends in AI for IT operations (AI/MLOps), SRE practices, and emerging technologies to future-proof data operations.</li></ul><ul><li><b>
Strategic Communication</b>: Translate operational KPIs, risk metrics, and platform health insights into executive-ready updates that support strategic decisions.</li><li><b>
Quality &amp; Compliance Focus</b>: Champion data quality, lifecycle management, and regulatory compliance (e.g., HIPAA, GDPR) within operational processes.</li><li><b>
Innovation &amp; Scalability</b>: Continuously evaluate tools, frameworks, and industry best practices to future-proof the data ecosystem and scale operations efficiently.</li></ul><p></p><p><b>
What You should Bring:</b></p><ul><li><b>
Technical Proficiency :</b> A deep understanding of data modelling, ETL processes, and warehousing technologies is essential.</li><li><b>
Collaborate with cross-functional functions such as Enterprise Data, Cybersecurity, Infra and Platform etc.</b>to align on priorities to meet commercial business demands.</li><li><b>
Analytical Skills :</b> The capability to analyse intricate information sets and extract actionable insights is vital for the director of data engineering to drive informed decision-making within organizations.</li><li><b>
Communication Skills :</b> Exceptional verbal and written communication skills are required to articulate information strategies effectively to non-technical stakeholders.</li></ul><ul><li><b>
Operational Mindset </b>: Strong grasp of data SLAs/SLOs, incident response frameworks, observability tools (e.g., Datadog, Grafana), and performance tuning in large-scale environments.</li><li><b>
AI &amp; Automation Focus</b>:<br>
Understanding of AIOps or automation tools and the ability to identify opportunities to apply AI for root cause prediction, cost optimization, and reducing manual workload.</li><li><b>
People &amp; Process Skills</b>:<br>
Proven ability to lead diverse technical teams, mentor talent, and implement scalable processes for reliability, quality, and compliance.</li></ul><p></p><p><b>
Basic Qualifications and Experience Requirement:
</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, Data Engineering, or a related field.</li><li>
15+ years of experience in data engineering, platform operations, or data infrastructure roles.</li><li>
Minimum 8 years of experience leading technical teams or managing global data operations.</li><li>
Proficiency in AWS, Data Bricks, data engineering practices, orchestration platforms and cloud services (AWS, Azure).</li><li>
Demonstrated experience in managing SLAs/SLOs, resolving production issues, and driving automation to reduce operational overhead.</li><li>
Exposure to AIOps or data operations automation practices is a strong plus.</li></ul><p><b>
Additional Skills/Preferences:</b></p><ul><li>
Domain experience in healthcare, pharmaceutical ( Customer Master, Product Master, Alignment Master, Activity, Consent etc. ), or regulated industries is a plus.</li></ul><ul><li>
Partner with and influence vendor resources on solution development to ensure understanding of data and technical direction for solutions as well as delivery</li><li>
AWS Certified Data Engineer - Associate</li><li>
Databricks Certified Data Engineer (Associate or Professional)</li><li>
AWS Certified Architect (Associate or Professional)</li><li>
Familiarity with AI/ML workflows and integrating machine learning models into data pipelines</li></ul><p></p><p><b>
Additional Information:</b></p><p>
Business travel to the USA and other countries may be required for periods of 2-3 weeks, as needed (~2 times per year)</p><p></p><p>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.</p><p></p><p>
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</p><p></p><p>
#WeAreLilly</p></div>

Director, Technology - Customer Master Data Products

Search 10000+ Director of automation jobs near you this October. New roles added regularly across leading industries. Apply today.