director of business operations

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Director of Operations

MIA Hospitality Management

<div>
 Director of Operations &ndash; Hyatt Place Melbourne Airport
 
 We are seeking a dynamic and results-oriented Director of Operations to lead the daily hotel operations of Hyatt Place Melbourne Airport and support the continued success of the property. This leadership role is responsible for ensuring exceptional guest satisfaction, driving financial performance, developing team members, and maintaining Hyatt brand standards. The ideal candidate is a hands-on hospitality leader with strong operational expertise, a passion for service excellence, and the ability to inspire high-performing teams.
 
 
 
 
 Responsibilities
 <ul>
 <li>
 Lead and oversee all day-to-day hotel operations, ensuring exceptional guest service and operational efficiency.
 </li>
 <li>
 Partner with the General Manager to achieve financial, guest satisfaction, and associate engagement goals.
 </li>
 <li>
 Ensure compliance with Hyatt brand standards, company policies, and all applicable federal, state, and local regulations.
 </li>
 <li>
 Drive revenue growth and profitability through effective labor management, expense control, and operational execution.
 </li>
 <li>
 Supervise and mentor department leaders, providing coaching, training, and performance evaluations.
 </li>
 <li>
 Foster a culture of accountability, teamwork, and continuous improvement throughout the hotel.
 </li>
 <li>
 Monitor guest feedback, online reviews, and service metrics to identify opportunities for operational enhancements.
 </li>
 <li>
 Collaborate with Sales, Revenue Management, and other departments to maximize hotel performance.
 </li>
 <li>
 Ensure the hotel maintains the highest standards of cleanliness, safety, maintenance, and guest experience.
 </li>
 <li>
 Assist with budgeting, forecasting, and financial analysis to support operational decision-making.
 </li>
 <li>
 Lead special projects, process improvements, and operational initiatives as assigned.
 </li>
 </ul>
 
 
 
 Requirements
 <ul>
 <li>
 Proven hotel operations management experience with a strong track record of driving guest satisfaction and financial results.
 </li>
 <li>
 Minimum of 3 years of hotel department head or hotel management experience required.
 </li>
 <li>
 Hyatt brand experience preferred.
 </li>
 <li>
 Demonstrated success leading teams in a hotel environment and developing future leaders.
 </li>
 <li>
 Strong understanding of hotel financial statements, labor management, budgeting, and forecasting.
 </li>
 <li>
 Excellent organizational and project management skills with the ability to prioritize multiple responsibilities.
 </li>
 <li>
 Exceptional leadership, communication, and interpersonal skills.
 </li>
 <li>
 Ability to make sound decisions in a fast-paced hospitality environment.
 </li>
 <li>
 Proficient in hotel operating systems and Microsoft Office applications.
 </li>
 <li>
 Flexible schedule, including the ability to work evenings, weekends, and holidays as business needs require.
 </li>
 </ul>
 
 
 
 Qualifications
 <ul>
 <li>
 3+ years of hotel department head or hotel management experience required.
 </li>
 <li>
 Hyatt brand experience preferred; experience with other major hotel brands such as Marriott, Hilton, or IHG is also acceptable
 </li>
 <li>
 Strong interpersonal, leadership, and communication skills.
 </li>
 <li>
 Proven ability to lead teams, drive operational excellence, and deliver exceptional guest experiences.
 </li>
 <li>
 Ability to work collaboratively across departments and effectively manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 Join our team and play a key role in delivering exceptional hospitality while helping drive the continued success of Hyatt Place Melbourne Airport.
 
</div>

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, 
Job Description 
We are seeking a dynamic and results-driven Director of operation to join our team in Madinah, Saudi Arabia. In this pivotal role, you will oversee daily operational activities, drive process improvements, and ensure seamless coordination across all departments. The ideal candidate will combine strategic thinking with hands-on execution, fostering a culture of efficiency, transparency, and continuous improvement while supporting our team to achieve organizational goals.<ul><li>
Oversee and optimize daily operational activities to ensure smooth, efficient business execution across all departments</li><li>
Develop, implement, and monitor operational processes and procedures that enhance productivity and reduce costs</li><li>
Analyze performance metrics and key performance indicators (KPIs) to identify opportunities for improvement and drive data-informed decision-making</li><li>
Lead, mentor, and manage operational teams, providing clear direction, support, and constructive feedback to foster professional growth</li><li>
Collaborate closely with cross-functional teams including sales, finance, and customer service to align operational strategies with organizational objectives</li><li>
Manage vendor and supplier relationships, ensuring quality standards, timely delivery, and cost-effectiveness</li><li>
Prepare and manage operational budgets, monitor expenditures, and implement cost control measures without compromising quality</li><li>
Ensure compliance with company policies, industry regulations, and quality assurance standards</li><li>
Identify and mitigate operational risks, developing contingency plans to maintain business continuity</li><li>
Champion innovative solutions and process improvements that enhance customer satisfaction and operational efficiency</li><li>
Communicate transparently with stakeholders, providing regular updates on operational performance and strategic initiatives</li><li>
Maintain flexibility and resilience in responding to changing business needs and operational challenges</li></ul> 

Qualifications 
<ul><li>
Proven experience in operations management or a similar supervisory role within a corporate environment</li><li>
Demonstrated expertise in process optimization, workflow analysis, and operational efficiency improvement</li><li>
Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions</li><li>
Proficiency in budget management, financial analysis, and cost control strategies</li><li>
Excellent leadership and team management capabilities with experience motivating and developing staff</li><li>
Outstanding organizational and time management skills with meticulous attention to detail</li><li>
Advanced communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels</li><li>
preferred prior experience in the food and beverage industry, with a strong understanding of daily operations management and service quality assurance.</li><li>
Proficiency in project management methodologies and tools</li><li>
Knowledge of quality assurance, compliance standards, and risk management practices</li><li>
Ability to work flexibly and adapt to changing priorities in a fast-paced environment</li><li>
Strong problem-solving abilities and decisiveness under pressure</li><li>
Passion for operational excellence and continuous improvement</li><li>
Familiarity with relevant operational software and management systems (preferred)</li><li>
Bachelor's degree in Business Administration, Operations Management, or a related field (preferred)</li></ul></div>

Director of operation (Saudi Only)

ASSA ABLOY Group

<div>
 
 About The Role
 
 
 
 We are looking for a proven results focussed
 
 Director &amp; Head of Operations
 
 to lead and manage the total operations of our manufacturing plant based in
 
 Silivri, &Idot;stanbul.
 
 This is a hands on role that covers all aspects of the operations, including safety, process management, quality, productivity, technical, maintenance and continuous improvement. You will also have P &amp; L accountability and KPI reporting. In this highly dynamic and challenging role, your responsibilities will include but not limited to the following:
 
 
 <ul>
 <li>
 Develop and Implement a Manufacturing strategy,
 </li>
 <li>
 Managing the day to day activities of the Operations function including production, maintenance, quality, planning,HSE, logistics and warehousing,
 </li>
 <li>
 Providing strong leadership with exceptional planning and organising skills to ensure critical targets and deadlines are met,
 </li>
 <li>
 Providing efficient management, oversight and review of all resources, including personnel, technical, material and financial, to achieve optimum profitability over the budget year,
 </li>
 <li>
 Managing &amp; Leading a team of managers by providing guidance, setting performance objectives, conducting performance evaluations and fostering a positive and productive work culture to ensure targets set are met
 </li>
 <li>
 Developing high performing teams with a focus on &lsquo;continuous improvement'
 </li>
 <li>
 Driving a &lsquo;safety first&rsquo; culture with open communication ensuring best practice and compliance across all operational areas.
 
 
 </li>
 </ul>
 The ideal candidate will be results oriented with a hands on approach and a sense of responsibility and ownership. You will bring strong technical knowledge; operating with a high level of structure, energy &amp; autonomy and the ability to work in cross functional teams. You will have demonstrated leadership skills, with a focus on coaching and developing the team to be the best they can be to ensure the consistent achievement of production, quality and cost targets, while also keeping an eye on the bigger picture. We are seeking candidates with experience in an operational management role within production, manufacturing or related industries.
 
 
 
 You must be:
 
 
 
 <ul>
 <li>
 More than 10+ years of experience in Production, and min 5 years of it in a similar role,
 </li>
 <li>
 A proven leader, self-driven, resilient, and want to succeed and own the accountability of the role,
 </li>
 <li>
 Able to engage broadly, multi-task,
 </li>
 <li>
 Have strong systems / analytical skills,
 
 
 </li>
 </ul>
 
 We are the ASSA ABLOY Group
 
 
 
 Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.
 
 
 As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
 
 
 As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
</div>

Director & Head of Operations

Reachdesk

<div>
 
 
 This is a remote role.
 
 
 
 
 
 About Us
 
 
 
 Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI.
 
 
 We believe gifting is more than just a transaction: it&rsquo;s about building genuine human connections that fuel business growth. Whether you&rsquo;re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event &amp; brand experiences at scale through automated sourcing, storage, and global delivery.
 
 
 We&rsquo;re growing, and we&rsquo;re currently looking for a Head of Business Systems &amp; Operations to join us.
 
 
 
 The Role
 
 
 
 As the Head of Business Systems &amp; Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them.
 
 
 You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer.
 </li>
 <li>
 Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.
 </li>
 <li>
 Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap..
 </li>
 <li>
 Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.
 </li>
 <li>
 Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.
 </li>
 <li>
 Define and enforce master data management and integration standards across all systems.
 </li>
 <li>
 Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity.
 </li>
 <li>
 Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed.
 </li>
 <li>
 Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings.
 </li>
 <li>
 Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands-on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.
 
 
 
 
 
 
 
 Must-have Qualifications
 
 
 
 <ul>
 <li>
 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
 </li>
 <li>
 Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them.
 </li>
 <li>
 Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
 </li>
 <li>
 Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment.
 </li>
 <li>
 Demonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed.
 </li>
 <li>
 Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality.
 </li>
 <li>
 Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget.
 </li>
 <li>
 Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
 </li>
 <li>
 People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight.
 
 
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements.
 </li>
 <li>
 Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring.
 </li>
 <li>
 Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes.
 </li>
 <li>
 NetSuite and/or Salesforce certifications.
 </li>
 <li>
 Experience transitioning systems ownership into a Business Operations function.
 </li>
 <li>
 Background working in a scaling SaaS business, comfortable operating across time zones and entities.
 
 
 </li>
 </ul>
 
 The Benefits
 
 
 
 <ul>
 <li>
 Competitive salary with generous stock options
 </li>
 <li>
 401(k) with employer match
 </li>
 <li>
 Medical, dental &amp; vision insurance, including mental health support and fast access to care
 </li>
 <li>
 Flexible PTO that increases the longer you&rsquo;re with us, plus extra flexibility for life&rsquo;s unexpected moments
 </li>
 <li>
 A genuinely collaborative culture with innovative, fun, and ambitious people
 
 
 </li>
 </ul>
 Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds. Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.
 
 
 
 Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk&rsquo;s Privacy Policy here:
 
 
 www.reachdesk.com/candidate-privacy-policy
 
 
 
 US Salary: $130,000 USD - $160,000 USD
</div>

Head of Business Systems & Operations

Dr Firas Dental & Orthodontic Center

Job Description:Working with a number of Departments and Seniors, the role will provide clerical and administrative support to Departmental Managers and assists in coordinating all aspects of daily operations for both Medical and Support Departments. As an operations coordinator, the job holder should be able to resolve problematic situations efficiently and have excellent communication and organizational skills. The role will play a part of the Business Development of the Dental Center till its full growth. Ultimately, an outstanding operations coordinator should be able to ensure the smooth daily operations of the Dental Center.A. General Services<ul><li>Oversee the day-to-day operations of the facility with the goal of providing high-quality and efficient dental service to patients. This involves assisting with the daily operations for both Medical and Support.</li><li>Be the designated person to act as the bridge between departments and branches of the center.</li><li>Communicate effectively, professionally, and in a timely manner with both internal and external departments, including both main and branch staff members</li><li>Develop and maintain strong professional relationship with team members and Department Heads, including but not limited to HR Director, Finance Director, IT Director, Licensing Officer, Marketing Director, BD Director, Engineering Manager, OT Manager etc.</li><li>Assume responsibility for coordinating with the GA and OT Manager for any necessary dental surgery preparation.</li><li>Take lead with project management by creating assignments, tracking progress, and resolving issues.</li><li>Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made</li><li>Performing administrative tasks such as emailing designated personnel from different departments to efficiently solve concerns in daily operations.</li><li>Assist the human resources department with employee complaints and work with other relevant departments to address them.</li><li>Preparing and maintaining operations documents and reports.</li><li>Provide administrative support during audits as required and/or assigned.</li></ul>B. Business Development<ul><li>Arrange business meetings with prospective clients (ex: Universities, Schools, Organizations)</li><li>Attend Marketing Events and Campaigns conducted by FDOC or Reem Hospital to represent the Dental Department</li><li>Coordinate with Procurement and Suppliers for Marketing items to be used</li><li>Propose business ideas to improve Brand Reputation and Financial Growth</li></ul>C. Compliance<ul><li>Create process controls to ensure all daily operations are aligned and following the processes, policies and regulations of FDOC and Reem Hospital</li><li>Ensure proper documentation and record management of all Administrative and Medical Department</li><li>Adhere to all applicable rules and regulations of DOH and the center</li><li>Ensure confidentiality of employee and patient&rsquo;s information</li><li>Knowledgeable in DOH Rankin Audits and JCIA Accreditation.</li></ul>Job Type: Full-timeWork Location: In person

Operations Coordinator

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