director of business operations

PlanHub

<div><p><b>Director of Business Operations, Marketplace Analytics</b></p><p>
PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradespeople in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.</p><p></p><p><br>
The Director of Business Operations will own the measurement, analysis, and insight generation used to evaluate the health of a two-sided marketplace. This role is responsible for defining how marketplace performance is measured across geographic markets and segments, identifying where the marketplace is performing well versus underperforming, and translating data into clear insights and strategic recommendations. The role partners closely with Product, Data, Sales, Marketing, Customer Success, and Finance to ensure leadership and operating teams have the analytics needed to make informed decisions about marketplace strategy and investments.</p><p></p><p><b><br>
What You&rsquo;ll Do:</b></p><ul><li>
Define and own the core metrics used to measure marketplace health across supply activity, demand engagement, liquidity, match quality, retention, and monetization.</li><li>
Develop and maintain standardized scorecards and reporting that provide consistent visibility into marketplace performance across markets and segments.</li><li>
Analyze marketplace performance by geography, segment, and cohort to identify trends, gaps, and opportunities.</li><li>
Diagnose supply and demand imbalances and highlight the underlying drivers affecting marketplace engagement and liquidity.</li><li>
Translate marketplace data into clear insights and strategic recommendations that inform business priorities and investment decisions.</li><li>
Support recurring marketplace performance reviews by providing analysis, insights, and data-driven perspectives.</li><li>
Partner with Product, Sales, Marketing, Customer Success, Data, and Finance to ensure marketplace insights inform cross-functional initiatives and strategic planning.</li><li>
Evaluate the impact of marketplace initiatives and experiments, helping teams understand what is working and where adjustments are needed.</li></ul><p></p><p><b><br>
What You&rsquo;ll Need to Be Successful:</b></p><ul><li>
8&ndash;12+ years of experience in business operations, strategy, analytics, consulting, or a related role in a technology, SaaS, marketplace, or data-driven business.</li><li>
Experience analyzing complex datasets and translating findings into clear insights and recommendations for senior leadership.</li><li>
Strong understanding of marketplace dynamics, including supply and demand balance, liquidity, engagement, and retention metrics.</li><li>
Demonstrated ability to build measurement frameworks, dashboards, and performance scorecards that support business decision-making.</li><li>
Experience working cross-functionally with product, sales, marketing, and customer-facing teams.</li><li>
Strong analytical and problem-solving skills, with proficiency in tools such as SQL, BI platforms (e.g., Tableau, Looker, Power BI), or similar analytics tools.</li><li>
Excellent communication skills with the ability to clearly present complex analysis to both technical and non-technical stakeholders.</li><li>
Bachelor&rsquo;s degree in business, economics, analytics, engineering, or a related field; MBA or advanced degree is a plus.</li><li>
Experience in construction technology, commercial construction, or vertical SaaS.</li><li>
Familiarity with General Contractor workflows, preconstruction, bidding, and subcontractor sourcing.</li><li>
Experience analyzing geographically segmented markets (CBSAs, MSAs, territories).</li><li>
Advanced proficiency with BI tools and SQL.</li></ul><p></p><p><b><br>
Measures of Success:</b></p><ul><li>
Leadership has a clear, shared understanding of which CBSAs are healthy, marginal, or at risk&mdash;and why.</li><li>
Sales and Sales Operations focus efforts on markets where the GC marketplace is most likely to succeed.</li><li>
Targeted actions improve underperforming CBSAs and increase overall GC engagement and retention.</li><li>
Marketplace insights directly influence product roadmap, go-to-market strategy, and investment decisions.</li></ul><p></p><p><b><br>
What's in it for you:</b></p><p>
The opportunity to join PlanHub, named to the 2025 Inc. 5000 list of America&rsquo;s fastest-growing private companies, marking our fifth consecutive year on the list&mdash;a testament to sustained growth and momentum. You can make an immediate impact as PlanHub moves to dominate the industry!</p><p></p><p><b><br>
PlanHub offers:</b></p><ul><li>
An awesome culture where you will be empowered, make an impact, and learn a ton</li><li>
Remote friendly</li><li>
Open time-off policy</li><li>
401(k) plan with a company match</li></ul><p></p><p><i><br>
This position will be a remote position within the United States. Applicants must be authorized to work for any employer within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</i></p><p></p><p><i><br>
PlanHub is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.</i></p><p></p><p><i><br>
PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.</i></p></div><p></p>

Director of Business Operations, Marketplace Analytics

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients.
<br><br>
The Senior Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The ideal candidate is a performance-driven individual with experience managing a contact center with large call/interaction volumes.
<br><br>
As Senior Director of Operations, You Will…
<br><br>
<ul>
<li>Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value</li>
<li>Motivate and inspires teams, while building trusting relationships throughout the organization</li>
<li>Address attrition driven issues, through continuous focus groups, communication outlets with all site employees</li>
<li>Collaborate with various departments and leaders in the development and implementation of strategic plans</li>
<li>Manage and drive results for Service Delivery Operations and performance optimization through client specific internal KPIs and financials</li>
<li>Develop and execute motivational incentives (Employee Experience) to assist in site retention goals</li>
<li>Support and drive the IntouchCX culture within the team at our campuses</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations</li>
<li>Maintain close auditing cadence through reporting, observations, and personal contact</li>
</ul>
As Senior Director of Operations, You Have…
<br><br>
<ul>
<li>Minimum 7-9 years of contact center senior leadership experience, with cross-functional teams/groups and full P&L responsibility</li>
<li>Previous experience in business process outsourcing is required</li>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>5 years of client relationship management</li>
<li>Experience in analyzing and influencing P&L statements and performing cost analysis</li>
<li>Excellent communication skills</li>
<li>Excellent organizational and time management skills</li>
<li>Client relationship management experience</li>
<li>Ability to handle multiple priorities simultaneously</li>
<li>Experience with maintaining and developing operational statistics, financial management information, and results reporting</li>
<li>Proven tactical and strategic management skills</li>
<li>Ability to take initiative, make decisions and propose strategies and solutions</li>
<li>Demonstrated ability to work autonomously as well as with leaders, peers, and clients in other countries</li>
<li>Ability to meet program KPIs and internal business KPIs (abs, attrition, etc)</li>
</ul>


Senior Director of Operations

About IntouchCX
<br>IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
<br><br>
About the Job
<br><br>
Are you looking for an exciting new challenge? IntouchCX is looking for you!
<br><br>
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
<br><br>
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
<br><br>
As Director of Operations, You Will…
<br><br>
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
<br><br>
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
<br>Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
<br><br>
U.S Department of Labor Posters
<br><br>
Benefits of Working as a Director of Operations…
<br><br>
<ul>
<li>Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)</li>
<li>Amazing career growth opportunities</li>
</ul>


Director of Operations

Advisor Business Solutions

<div><div><div><div><p><b>Director of Operations (Remote)
</b></p></div><div><p><b>Job Description
</b></p></div><p></p><div><p>Our client is an established, growing RIA managing $200+ mil AUM seeking a tech savvy, detail oriented <b>Director of Operations </b>. Your superior client centric skills combined with accuracy with data management, back office and compliance system talents will be critical. The ideal <b>Director of Operations </b>has strong organizational skills, is highly efficient and a proactive independent worker to support the wealth advisor. This position requires a fast-paced working environment and is a fulltime remote position.
</p></div><div><p><b>Day-to-day responsibilities include but are not limited to:
</b></p></div><div><ul><li><p>Ability to assess operational procedures, identify suitable tools or programs, provide recommendations for development and implementation
</p></li></ul></div><div><ul><li><p>Ability to demonstrate exceptional HNW client experience
</p></li></ul></div><div><ul><li><p>Identify, assess and provide effective problem solving servicing and operations solutions for accounts
</p></li></ul></div><div><ul><li><p>Maintain daily office operations including onboarding, money movement, RMDs and back office operations
</p></li></ul></div><div><ul><li><p>Ensure client documents and information are compliant
</p></li></ul></div><div><ul><li><p>Provide liaison role with custodian to ensure procedures are accurate
</p></li></ul></div><div><ul><li><p>Responsible for reporting needed with annual audits, regulatory filings, and additional ad-hoc projects
</p></li></ul></div><div><ul><li><p>Evaluate CRM platforms to recommend, implement and maintain client data, operational notes and documents in secure, cloud based system
</p></li></ul></div><div><p><b>Qualifications:
</b></p></div><div><ul><li><p>5 years of experience in financial services
</p></li></ul></div><div><ul><li><p>Detailed knowledge of client servicing workflows, RIA operations processing and procedures
</p></li></ul></div><div><ul><li><p>Ability to demonstrate specific examples of experience with UHNW clients and operations background
</p></li></ul></div><div><ul><li><p>Strong work ethic, problem solving and proactive approach, ability to demonstrate methods of efficiency and provide recommendations for workflow systems improvement to contribute in a fast-paced performance-driven environment
</p></li></ul></div><div><ul><li><p>Polished communication skills and ability to interact professionally with all clients and office personnel. This includes both written and verbal communication
</p></li></ul></div><div><ul><li><p>Ability to work independently; self starter is critical for this role
</p></li></ul></div></div><div><div><ul><li><p>Experience with the Schwab or Fidelity custodial platform is preferred
</p></li></ul></div><div><ul><li><p>Proficient in Microsoft Office; excel, word, powerpoint, google docs
</p></li></ul></div><div><ul><li><p>Strong technology skills in video chat, google docs, and CRM platforms preferred
</p></li></ul></div><p></p><div><p><b>Required Education:
</b></p></div><div><ul><li><p>Bachelor&rsquo;s Degree
</p></li></ul></div><p></p><div><p><b>Job Type and Benefits:
</b></p></div><div><ul><li><p>Remote
</p></li></ul></div><div><ul><li><p>Fulltime
</p></li></ul></div><div><ul><li><p>Paid Time Off
</p></li></ul></div><p></p><div><p>Job Type: Full-time
</p></div><div><p>Salary: $100k &ndash; $150k depending on experience base salary, may be eligible for bonus
</p></div><p></p><div><p><b>About Us
</b></p></div><div><p>Advisor Business Solutions provides staffing, strategic marketing and training services for financial services, government, and corporations nationwide. Our 25 year industry background offers the expertise and resources to deliver exceptional results and experiences to our clients.</p></div></div></div></div><p></p>

Ezee Fiber

<div><div><b>DIRECTOR, OPERATIONS</b></div>
<div></div><div><div><b>OUR VALUE</b></div>
<div>At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus&mdash;where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.</div>
<div></div><div><b>JOB SUMMARY
</b></div><div>As the Director of Operations, this role is responsible for driving the operational and strategic initiatives of the market. This leader reports directly to the Senior Vice President, General Manager for the market and oversees multiple functional areas, including Door-to-Door (D2D) Sales, Community &amp; Events, Facilities/Warehouse, and Field Services, ensuring these functions operate efficiently and align with the company&rsquo;s broader goals.</div>
<div>This leadership position requires a balance of strategic thinking, hands-on operational management, and the ability to foster cross-functional collaboration. As Ezee Fiber&rsquo;s boots-on-the-ground operational leader, the Director will play a critical role in guiding market growth, optimizing operational performance, and enhancing profitability while maintaining the highest standards of quality, safety, and compliance.</div>
<div></div><div><b>ESSENTIAL FUNCTIONS</b></div>
<ul><li><b> </b><b>Market Launch &amp; Execution: </b>Own the Michigan market launch from strategy through execution. Set the operating plan, align it to long-term company objectives, and adjust quickly as real-time field, permitting, and commercial conditions change.</li></ul>
<ul><li> <b>Cross-Functional Team Leadership: </b>Build, lead, and develop cross-functional regional teams across construction, engineering, operations, customer install, and support. Drive accountability, fast decision-making, and tight coordination so the market moves as one unit.</li></ul>
<ul><li> <b>Operational Excellence: </b>Deliver the network on schedule and on budget while holding the line on quality and safety. Remove roadblocks for project managers and field teams, prioritize critical path work, and keep production aligned with transport, light path readiness, and revenue targets.</li></ul>
<ul><li><b> </b><b>Financial Management:</b> Own the market P&amp;L. Allocate capital and resources where they produce the highest return; track performance against forecasts; and implement cost controls without slowing production or impacting customer experience.</li></ul>
<ul><li><b> </b><b>Stakeholder &amp; Municipal Relations: </b>Serve as the lead for municipal relationships across the region. Build and maintain partnerships with city leadership, engineering, and permitting teams; act as the primary point for escalations; and ensure Ezee Fiber is viewed as the most responsive and trusted operator in every community we enter.</li></ul>
<ul><li> <b>Performance Reporting:</b> Establish and lead the reporting cadence for the region. Use production, financial, and service data to measure performance, identify gaps, and course-correct early. Provide clear, actionable updates to the SVP &amp; General Manager and other senior leaders.</li></ul>
<ul><li><b> </b><b>Quality &amp; Compliance:</b> Ensure full compliance with all state, local, and company standards across permitting, construction, restoration, and customer operations. Establish quality assurance processes that scale as the regional footprint grows and protect the company&rsquo;s brand in every community.</li></ul>
<div></div><div><b>SUPERVISORY RESPONSIBILITIES</b></div>
<div>Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.
</div>
<div></div><div><b>QUALIFICATIONS</b></div>
<div><b>Education and Experience Requirements:</b> Bachelor&rsquo;s degree in Business Administration, Operations Management, Engineering, or a related field is preferred. (A Master&rsquo;s degree or relevant advanced certifications in business or operations is a plus.). Five &ndash; ten years of senior-level operations management experience in a high-growth, complex environment. Proven track record of leadership in driving operational performance and growth, preferably in fiber-optic telecommunications or a related industry (e.g., construction, utilities, or logistics).</div>
<div><b>Knowledge:</b></div>
<ul><li> Industry &amp; Operations: In-depth understanding of fiber-optic network operations and industry best practices across construction, engineering, and service delivery.</li></ul>
<ul><li> Regulatory Compliance: Strong knowledge of municipal permitting processes, safety regulations, and quality standards to ensure full compliance in all regional activities.</li></ul>
<ul><li> Business Functions: Broad understanding of key business functions (sales, community engagement, construction, network operations, customer support, etc.) and how they interconnect to drive market success.</li></ul>
<div><b>Skills:</b></div>
<ul><li> Strategic Planning: Ability to develop clear regional strategies aligned with corporate goals and translate them into effective operational plans, adjusting as market conditions evolve.</li></ul>
<ul><li> Financial Acumen: Proficiency in budgeting and full P&amp;L management, with the ability to allocate resources effectively and implement cost controls while supporting growth.</li></ul>
<ul><li> Project Management: Strong project leadership skills to coordinate complex, cross-functional initiatives, ensuring projects (network builds, market launches, service rollouts) are delivered on time and within budget.</li></ul>
<ul><li> Team Leadership: Excellent people management skills &ndash; able to recruit, mentor, and lead high-performing teams. Demonstrated ability to foster talent development, accountability, and a positive, collaborative work culture.</li></ul>
<ul><li> Communication: Exceptional communication and interpersonal skills. Adept at influencing and engaging stakeholders at all levels, and capable of representing Ezee Fiber in executive meetings, community forums, and customer interactions.</li></ul>
<ul><li> Problem-Solving: Analytical and process-oriented mindset. Skilled at interpreting operational and financial data to identify trends, troubleshoot issues, and drive continuous improvement.</li></ul>
<div><b>Abilities:</b></div>
<ul><li> Operational Agility: Adaptable and resilient in a fast-paced environment. Capable of managing multiple priorities and making sound decisions under pressure during high-growth phases or critical project situations.</li></ul>
<ul><li> Change Leadership: Ability to guide teams through growth and organizational change. Fosters an innovative, &ldquo;can-do&rdquo; mindset and embraces continuous improvement to meet evolving business needs.</li></ul>
<ul><li> Cross-Functional Coordination: Talent for breaking down silos and ensuring diverse departments work in unison. Able to drive cohesive execution among Sales, Construction, Engineering, Operations, and Support so that the region operates as an integrated unit.</li></ul>
<ul><li> Relationship Management: Proven ability to build and maintain strong relationships with external stakeholders, including city officials, community leaders, and key business partners, effectively representing Ezee Fiber&rsquo;s brand and values at the local level.</li></ul>
<ul><li> Accountability &amp; Initiative: High sense of ownership and accountability for regional results. Proactive in identifying and removing obstacles, implementing solutions, and upholding Ezee Fiber&rsquo;s standards of quality, safety, and customer service at all times.</li></ul>
<div></div><div><b>Core Competencies:</b></div>
<ul><li> Visionary Leadership: Inspires and motivates teams with a clear vision. Builds a culture of excellence, accountability, and teamwork aligned with Ezee Fiber&rsquo;s people-first values.</li></ul>
<ul><li> Execution Excellence: Drives disciplined operational execution to achieve strategic goals. Translates high-level vision into tangible results through effective planning and follow-through.</li></ul>
<ul><li> Operational &amp; Financial Acumen: Demonstrates strong operational planning and financial stewardship. Balances aggressive growth initiatives with efficient, quality-focused operations and prudent cost management, delivering sustainable and profitable results.</li></ul>
<ul><li> Communication &amp; Influence: Highly effective communicator and influencer. Confident presenting data-driven plans and performance updates to executives, and skilled at earning trust with stakeholders through transparency and integrity.</li></ul>
<ul><li> Adaptability &amp; Problem-Solving: Thrives in dynamic environments. Quickly adapts to new challenges or changes in the market, and excels at solving complex problems with creative, effective solutions.</li></ul>
<ul><li> Customer &amp; Community Focus: Unwavering commitment to a customer-first mindset and positive community impact. Ensures that all regional operations enhance the customer experience and uphold Ezee Fiber&rsquo;s reputation for service, integrity, and innovation.</li></ul>
<div></div><div><b>CERTIFICATES, LICENSES, REGISTRATIONS*</b></div>
<div>Valid Driver&rsquo;s License</div>
<div></div><div><b>PHYSICAL AND ENVIRONMENTAL REQUIREMENTS</b></div>
<div>The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this role, the associate is regularly required to analyze and interpret data, communicate effectively, and remain in a stationary position for extended periods of time. The associate will frequently access, input, and retrieve information using a computer and other standard office productivity devices.</div>
<div>The associate is regularly required to move about the office and corporate campus. This role may require the ability to occasionally lift or move items weighing up to 25 pounds and frequently lift or move items weighing up to 10 pounds.</div>
<div></div><div>The associate must also have the flexibility to work extended hours, including evenings or weekends, during critical project phases or emergency situations to support business objectives.</div>
<div></div><div><b>TRAVEL REQUIREMENTS</b></div>
<div>Travel may be required to support company operations, meetings, training, or field activities. Estimated travel is up to 10&ndash;20%, depending on business needs.</div>
<div></div><div><b>TOTAL REWARDS</b></div>
<ul><li>Competitive compensation package</li></ul>
<ul><li>Health, Dental and Vision insurance</li></ul>
<ul><li>401k match</li></ul>
<ul><li>Paid time off and other generous benefit programs</li></ul>
<ul><li>Tuition reimbursement</li></ul>
<ul><li>Salary Range -$140,000 - $150,000</li></ul>
<div></div><div><b>WHY JOIN US</b></div>
<div>At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Director, Operations, you will play a critical role in building a new function that directly impacts our company&rsquo;s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.</div>
<div></div><ul><li><b>We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.</b></li></ul></div></div>

Director, Operations

<div><div><b>DIRECTOR, OPERATIONS</b></div>
<div></div><div><div><b>OUR VALUE</b></div>
<div>At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus&mdash;where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.</div>
<div></div><div><b>JOB SUMMARY
</b></div><div>As the Director of Operations, this role is responsible for driving the operational and strategic initiatives of the market. This leader reports directly to the Senior Vice President, General Manager for the market and oversees multiple functional areas, including Door-to-Door (D2D) Sales, Community &amp; Events, Facilities/Warehouse, and Field Services, ensuring these functions operate efficiently and align with the company&rsquo;s broader goals.</div>
<div>This leadership position requires a balance of strategic thinking, hands-on operational management, and the ability to foster cross-functional collaboration. As Ezee Fiber&rsquo;s boots-on-the-ground operational leader, the Director will play a critical role in guiding market growth, optimizing operational performance, and enhancing profitability while maintaining the highest standards of quality, safety, and compliance.</div>
<div></div><div><b>ESSENTIAL FUNCTIONS</b></div>
<ul><li><b> </b><b>Market Launch &amp; Execution: </b>Own the Michigan market launch from strategy through execution. Set the operating plan, align it to long-term company objectives, and adjust quickly as real-time field, permitting, and commercial conditions change.</li></ul>
<ul><li> <b>Cross-Functional Team Leadership: </b>Build, lead, and develop cross-functional regional teams across construction, engineering, operations, customer install, and support. Drive accountability, fast decision-making, and tight coordination so the market moves as one unit.</li></ul>
<ul><li> <b>Operational Excellence: </b>Deliver the network on schedule and on budget while holding the line on quality and safety. Remove roadblocks for project managers and field teams, prioritize critical path work, and keep production aligned with transport, light path readiness, and revenue targets.</li></ul>
<ul><li><b> </b><b>Financial Management:</b> Own the market P&amp;L. Allocate capital and resources where they produce the highest return; track performance against forecasts; and implement cost controls without slowing production or impacting customer experience.</li></ul>
<ul><li><b> </b><b>Stakeholder &amp; Municipal Relations: </b>Serve as the lead for municipal relationships across the region. Build and maintain partnerships with city leadership, engineering, and permitting teams; act as the primary point for escalations; and ensure Ezee Fiber is viewed as the most responsive and trusted operator in every community we enter.</li></ul>
<ul><li> <b>Performance Reporting:</b> Establish and lead the reporting cadence for the region. Use production, financial, and service data to measure performance, identify gaps, and course-correct early. Provide clear, actionable updates to the SVP &amp; General Manager and other senior leaders.</li></ul>
<ul><li><b> </b><b>Quality &amp; Compliance:</b> Ensure full compliance with all state, local, and company standards across permitting, construction, restoration, and customer operations. Establish quality assurance processes that scale as the regional footprint grows and protect the company&rsquo;s brand in every community.</li></ul>
<div></div><div><b>SUPERVISORY RESPONSIBILITIES</b></div>
<div>Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.
</div>
<div></div><div><b>QUALIFICATIONS</b></div>
<div><b>Education and Experience Requirements:</b> Bachelor&rsquo;s degree in Business Administration, Operations Management, Engineering, or a related field is preferred. (A Master&rsquo;s degree or relevant advanced certifications in business or operations is a plus.). Five &ndash; ten years of senior-level operations management experience in a high-growth, complex environment. Proven track record of leadership in driving operational performance and growth, preferably in fiber-optic telecommunications or a related industry (e.g., construction, utilities, or logistics).</div>
<div><b>Knowledge:</b></div>
<ul><li> Industry &amp; Operations: In-depth understanding of fiber-optic network operations and industry best practices across construction, engineering, and service delivery.</li></ul>
<ul><li> Regulatory Compliance: Strong knowledge of municipal permitting processes, safety regulations, and quality standards to ensure full compliance in all regional activities.</li></ul>
<ul><li> Business Functions: Broad understanding of key business functions (sales, community engagement, construction, network operations, customer support, etc.) and how they interconnect to drive market success.</li></ul>
<div><b>Skills:</b></div>
<ul><li> Strategic Planning: Ability to develop clear regional strategies aligned with corporate goals and translate them into effective operational plans, adjusting as market conditions evolve.</li></ul>
<ul><li> Financial Acumen: Proficiency in budgeting and full P&amp;L management, with the ability to allocate resources effectively and implement cost controls while supporting growth.</li></ul>
<ul><li> Project Management: Strong project leadership skills to coordinate complex, cross-functional initiatives, ensuring projects (network builds, market launches, service rollouts) are delivered on time and within budget.</li></ul>
<ul><li> Team Leadership: Excellent people management skills &ndash; able to recruit, mentor, and lead high-performing teams. Demonstrated ability to foster talent development, accountability, and a positive, collaborative work culture.</li></ul>
<ul><li> Communication: Exceptional communication and interpersonal skills. Adept at influencing and engaging stakeholders at all levels, and capable of representing Ezee Fiber in executive meetings, community forums, and customer interactions.</li></ul>
<ul><li> Problem-Solving: Analytical and process-oriented mindset. Skilled at interpreting operational and financial data to identify trends, troubleshoot issues, and drive continuous improvement.</li></ul>
<div><b>Abilities:</b></div>
<ul><li> Operational Agility: Adaptable and resilient in a fast-paced environment. Capable of managing multiple priorities and making sound decisions under pressure during high-growth phases or critical project situations.</li></ul>
<ul><li> Change Leadership: Ability to guide teams through growth and organizational change. Fosters an innovative, &ldquo;can-do&rdquo; mindset and embraces continuous improvement to meet evolving business needs.</li></ul>
<ul><li> Cross-Functional Coordination: Talent for breaking down silos and ensuring diverse departments work in unison. Able to drive cohesive execution among Sales, Construction, Engineering, Operations, and Support so that the region operates as an integrated unit.</li></ul>
<ul><li> Relationship Management: Proven ability to build and maintain strong relationships with external stakeholders, including city officials, community leaders, and key business partners, effectively representing Ezee Fiber&rsquo;s brand and values at the local level.</li></ul>
<ul><li> Accountability &amp; Initiative: High sense of ownership and accountability for regional results. Proactive in identifying and removing obstacles, implementing solutions, and upholding Ezee Fiber&rsquo;s standards of quality, safety, and customer service at all times.</li></ul>
<div></div><div><b>Core Competencies:</b></div>
<ul><li> Visionary Leadership: Inspires and motivates teams with a clear vision. Builds a culture of excellence, accountability, and teamwork aligned with Ezee Fiber&rsquo;s people-first values.</li></ul>
<ul><li> Execution Excellence: Drives disciplined operational execution to achieve strategic goals. Translates high-level vision into tangible results through effective planning and follow-through.</li></ul>
<ul><li> Operational &amp; Financial Acumen: Demonstrates strong operational planning and financial stewardship. Balances aggressive growth initiatives with efficient, quality-focused operations and prudent cost management, delivering sustainable and profitable results.</li></ul>
<ul><li> Communication &amp; Influence: Highly effective communicator and influencer. Confident presenting data-driven plans and performance updates to executives, and skilled at earning trust with stakeholders through transparency and integrity.</li></ul>
<ul><li> Adaptability &amp; Problem-Solving: Thrives in dynamic environments. Quickly adapts to new challenges or changes in the market, and excels at solving complex problems with creative, effective solutions.</li></ul>
<ul><li> Customer &amp; Community Focus: Unwavering commitment to a customer-first mindset and positive community impact. Ensures that all regional operations enhance the customer experience and uphold Ezee Fiber&rsquo;s reputation for service, integrity, and innovation.</li></ul>
<div></div><div><b>CERTIFICATES, LICENSES, REGISTRATIONS*</b></div>
<div>Valid Driver&rsquo;s License</div>
<div></div><div><b>PHYSICAL AND ENVIRONMENTAL REQUIREMENTS</b></div>
<div>The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this role, the associate is regularly required to analyze and interpret data, communicate effectively, and remain in a stationary position for extended periods of time. The associate will frequently access, input, and retrieve information using a computer and other standard office productivity devices.</div>
<div>The associate is regularly required to move about the office and corporate campus. This role may require the ability to occasionally lift or move items weighing up to 25 pounds and frequently lift or move items weighing up to 10 pounds.</div>
<div></div><div>The associate must also have the flexibility to work extended hours, including evenings or weekends, during critical project phases or emergency situations to support business objectives.</div>
<div></div><div><b>TRAVEL REQUIREMENTS</b></div>
<div>Travel may be required to support company operations, meetings, training, or field activities. Estimated travel is up to 10&ndash;20%, depending on business needs.</div>
<div></div><div><b>TOTAL REWARDS</b></div>
<ul><li>Competitive compensation package</li></ul>
<ul><li>Health, Dental and Vision insurance</li></ul>
<ul><li>401k match</li></ul>
<ul><li>Paid time off and other generous benefit programs</li></ul>
<ul><li>Tuition reimbursement</li></ul>
<div></div><div><b>WHY JOIN US</b></div>
<div>At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Director, Operations, you will play a critical role in building a new function that directly impacts our company&rsquo;s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.</div>
<div></div><ul><li><b>We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.</b></li></ul></div></div>

Southwind

<div><p><b>Southwind</b>, a leading operator of <b>1-800-GOT-JUNK?</b> and other premier home service brands, is seeking a high-caliber <b>Director of Operations</b> to lead our New York City territory.</p><p>
You will be the engine of the business&mdash;the bridge between high-level strategy and daily field execution. You aren't just managing a schedule; you are driving field excellence, coaching a massive frontline team, and ensuring our NYC operations run with &quot;white-glove&quot; precision. From hitting aggressive labor efficiency targets to maintaining a culture of safety and accountability, you will own the results of a world-class service operation.</p><p><b>
Position:</b> Director of Operations</p><p><b>
Location:</b> Bronx, NY</p><p><b>
Pay Range:</b> $95,000 - $100,000 Base Salary + $15,000 Bonus/Profit Share Potential</p><p><b>
What You&rsquo;ll Do:</b></p><ul><li><b>
Team Leadership:</b> Lead, manage, and coach a high-performing operations team. You&rsquo;ll be responsible for the &quot;Power 5&quot; culture&mdash;ensuring every teammate is productive, safe, and aligned with our core values.</li><li><b>
Operational Execution:</b> Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols).</li><li><b>
Financial &amp; Data Integrity:</b> Manage the &quot;Scorecard &amp; OKR&quot; cycle. You&rsquo;ll ensure job notes, revenue documentation, and labor inputs are 100% accurate, reducing billing disputes and maintaining a transparent pipeline.</li><li><b>
Quality &amp; Safety:</b> Champion a zero-compromise safety culture by enforcing strict DOT compliance and rigorous driving standards. You will ensure all equipment, trucks, and warehouse spaces remain in &quot;tour-ready&quot; condition.</li><li><b>
Consistent Customer Service:</b> Guarantee a &quot;white-glove&quot; experience for every customer. You will lead the charge on service excellence, managing real-time escalations and coaching the team.</li></ul><p><b>
What you&rsquo;ll bring:</b></p><ul><li><b>
Field Experience:</b> Proven background in high-volume logistics, fleet management, construction, or residential/commercial service operations.</li><li><b>
Problem Solving:</b> Ability to solve real-time logistical challenges in a fast-paced urban environment (routing, site access, and team coordination).</li><li><b>
Leadership:</b> Proven ability to manage field crews, enforce safety standards, and drive performance. A &quot;lead by example&quot; mentality. You aren't afraid to get your hands dirty at the warehouse but can pivot instantly to a high-level strategy meeting with the GM.</li><li><b>
Process Mindset:</b> You are systems-oriented and can enforce standard operating procedures to ensure service consistency and drive accountability through data-driven feedback.</li><li><b>
Communication:</b> Strong ability to coordinate between field teams, dispatch, and customers.</li><li><b>
Requirements:</b> Must hold (or be able to obtain) a valid DOT medical certification and be comfortable with the physical nature of a field-based leadership role.</li></ul><p><b>
Why Choose Southwind?:</b></p><ul><li><b>
Competitive Compensation: </b>Base pay with performance-based bonus structure that rewards operational excellence.</li><li><b>
Career Advancement: </b>We are a growth-focused company with professional development and leadership training built into our DNA.</li><li><b>
Award-Winning Culture: </b>Recognized as a &quot;Best Places to Work&quot; and &quot;Fast 50 Company.&quot;</li><li><b>
Comprehensive Benefits: </b>Including health, life, dental, and vision insurance.</li><li><b>
Future Security: </b>401k matching program and options for HSA/FSA, AD&amp;D, and more.</li></ul><p><b>
Join Us:</b> At Southwind, we believe in fostering a dynamic work environment where you can make a massive impact. We provide the tools, the tech, and the resources&mdash;you provide the drive. Help us revolutionize the home services industry in the world's greatest city!</p><p><i>
Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.</i></p></div>

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