director of collections

Anheuser-Busch Employees' Credit Union (ABECU)

<div><div><b>Job Title:</b> Director, Collections and Recovery</div>
<div><b>Reports To</b>: Chief Lending Officer</div>
<div><b>Positions Supervised</b>:</div>
<div><b>FLSA Status:</b> Exempt</div>
<div></div><div><b>Job Summary</b></div>
<div>The Director of Collections and Recovery provides strategic leadership and operational oversight for all credit union collection and recovery activities across all loan types, including auto (new, used, RV, and motorcycle), unsecured, credit card, mortgage, and home equity portfolios. This role ensures the protection of the credit union&rsquo;s assets through effective delinquency management, loss mitigation, and recovery processes. The Director develops policies, procedures, and performance standards to ensure compliance with all applicable federal and state regulations, while cultivating a culture of integrity, diversity, excellence, and ownership within the department. ** This is a Hybrid/St. Louis position**</div>
<div></div><div><b>Job Responsibilities
</b></div><div><i>The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.</i></div>
<div></div><div><i>Strategic Leadership &amp; Management</i></div>
<ul><li>Lead, coach, and develop a high-performing team including the Collections Manager, Bankruptcy Specialist, Recovery Specialist, Loss Mitigation Specialist, and Collections Systems Analyst</li>
<li>Set departmental goals, performance metrics, and strategies aligned with the credit union&rsquo;s mission and risk appetite</li>
<li>Oversee all pre- and post-charge-off activities, ensuring consistent and member-focused collection practices</li>
<li>Collaborate with other departments (Lending, Risk, Accounting, Member Experience) to ensure accurate reporting, effective communication, and coordinated member outreach efforts</li>
<li>Serve as the primary liaison for third-party vendors, collection agencies, and attorneys handling recovery or repossession efforts</li>
</ul>
<div></div><div><i>Collections &amp; Recovery Operations</i></div>
<ul><li>Direct all aspects of loan collections and recovery across all consumer and real estate loan types</li>
<li>Ensure accurate, timely, and fair handling of delinquent accounts, bankruptcies, repossessions, and charged-off loans</li>
<li>Monitor delinquency, charge-off, and recovery performance, recommending strategies to minimize losses and improve efficiency</li>
<li>Oversee the repossession and remarketing process for collateral, ensuring compliance with federal, state, and credit union policy</li>
<li>Manage the recovery of charged-off accounts, including external agency placements and settlements</li>
</ul><div><i>Loss Mitigation</i></div>
<ul><li>Guide the Loss Mitigation Specialist in assisting members experiencing financial hardship, including extensions, deferments, and other relief programs for consumer loans</li>
<li>Ensure member outreach aligns with credit union values, balancing compassion and accountability</li>
</ul>
<div></div><div><i>Compliance &amp; Risk Management</i></div>
<ul><li>Maintain compliance with all relevant regulations, including FDCPA, FCRA, GLBA, UDAAP, ECOA, BSA, SCRA, and NCUA guidance</li>
<li>Ensure all collection and recovery processes adhere to internal policies and applicable legal standards</li>
<li>Oversee recordkeeping, system controls, and audit responses for all collection-related activities</li>
<li>Partner with the Compliance and Legal departments to assess and mitigate risk exposures</li>
<li>Ensure proper handling and documentation of bankruptcies, repossessions, and legal proceedings</li>
</ul>
<div></div><div><i>Data, Systems, and Reporting</i></div>
<ul><li>Oversee the Collections Systems Analyst in optimizing and maintaining collection technology platforms, workflows, and reporting dashboards</li>
<li>Utilize data analytics to track trends, forecast losses, and drive process improvements</li>
<li>Provide regular performance reports to executive leadership, identifying risks, opportunities, and key portfolio indicators</li>
</ul>
<div></div><div><b>Required Qualifications
</b></div><div><i>An equivalent combination of education, training, and experience will be considered.
</i></div><ul><li>High school diploma or equivalent</li>
<li>7+ years of experience in collections, loss mitigation, or recovery management within a financial institution</li>
<li>3+ years in a leadership role</li>
</ul>
<div></div><div><b>Preferred Qualifications
</b></div>
<div></div><ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or a related field required</li>
<li>10+ years of experience in collections, loss mitigation, or recovery management within a financial institution</li>
<li>5+ years in a leadership role</li>
</ul>
<div></div><div><b>Knowledge, Skills, and Abilities (KSAs)</b></div>
<div><i>A representation of the knowledge, skills, and abilities necessary to perform this job competently.
</i></div><ul><li>Proven success managing diverse teams and multi-portfolio collections (consumer, mortgage, credit card, and real estate)</li>
<li>Deep knowledge of collection laws, consumer lending regulations, and recovery processes</li>
<li>Strong leadership, coaching, and communication skills</li>
<li>Analytical and data-driven mindset with proficiency in collection and core system reporting tools</li>
<li>Demonstrated ability to develop and implement strategic plans and process improvements</li>
<li>High ethical standards and commitment to maintaining confidentiality and fairness in all decisions</li>
</ul>
<div></div><div><b>Work Environment
</b></div><div><i>Environmental or atmospheric conditions commonly associated with the performance of this job&rsquo;s functions.</i></div>
<div></div><ul><li>Hybrid work environment (combination of remote &amp; onsite); requires regular use of online tools, systems, and collaboration platforms</li>
<li>General office setting when working onsite</li>
</ul>
<div></div><div><b>Physical Abilities
</b></div><div><i>The physical demands described below are representative of those that must be met by an employee to successfully perform this job&rsquo;s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</i></div>
<div></div><ul><li>Ability to work at a computer in a stationary position for up to 8 hours per day</li>
<li>Ability to occasionally carry light materials (e.g., laptop, presentation materials)</li>
</ul>
<div></div><div>Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.</div></div>

Director, Collections and Recovery

Client of James Douglas Middle East

<p> strong&gt;Strategic Leadership/strong&gt; </p>
<ul>
 <li>Define and execute the overall collections and recovery strategy for consumer and SME loan portfolios.</li>
 <li>Develop policies, frameworks, and playbooks in line with CBUAE regulations, AECB reporting, and internal risk appetite.</li>
 <li>Lead initiatives to digitize and automate collections using AI, ML, and advanced analytics.</li>
 <li>Build predictive models and segmentation strategies to improve delinquency management and recovery rates.</li>
</ul>
<p> strong&gt;Team Building &amp; Leadership/strong&gt; </p>
<ul>
 <li>Establish, scale, and mentor a high-performing collections team covering early collections, late-stage collections, and recovery.</li>
 <li>Foster a culture of compliance, innovation, and accountability.</li>
 <li>Design career paths, KPIs, and incentive structures for the collections workforce.</li>
</ul>
<p> strong&gt;Operational Excellence/strong&gt; </p>
<ul>
 <li>Oversee daily operations of collections, ensuring effective outreach via multi-channel platforms (SMS, in-app, call center, chatbots, WhatsApp, Teams).</li>
 <li>Implement AI-powered self-service solutions and automated repayment reminders.</li>
 <li>Ensure robust portfolio monitoring, MIS reporting, and dashboard-driven performance tracking.</li>
 <li>Maintain adherence to CBUAE Consumer Protection Standards and data privacy requirements.</li>
</ul>
<p> strong&gt;Vendor &amp; Cost Management/strong&gt; </p>
<ul>
 <li>Identify, onboard, and manage outsourced collections agencies and legal partners.</li>
 <li>Negotiate SLAs, monitor performance, and ensure cost-effective recovery strategies.</li>
 <li>Develop strong internal controls to manage collection costs vs. recovery ratios.</li>
</ul>
<p> strong&gt;Innovation &amp; AI Adoption/strong&gt; </p>
<ul>
 <li>Deploy cutting-edge AI tools (e.g., intelligent dialers, NLP-based chatbots, predictive risk models, speech analytics) to enhance productivity.</li>
 <li>Pilot and integrate emerging fintech solutions into the collections process.</li>
 <li>Champion continuous improvement through data-driven decision-making.</li>
</ul>

Head of Collections

Motive

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 <br/>
 <br/>
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 <br/>
 <br/>
 Visit gomotive.com to learn more.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a
 <strong>
  Team Lead &ndash; Collections
 </strong>
 , you will oversee the daily operations of the collections team, ensuring productivity, compliance, and timely resolution of cases. You will lead daily check-ins, monitor performance metrics, support new hires, resolve escalations, and provide coaching and feedback to team members. This role requires strong leadership, analytical ability, and process knowledge to drive collection effectiveness and continuous improvement.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <strong>
  Daily Meetings
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct a 15-minute daily kickoff to review previous day&rsquo;s productivity, address issues, and share process updates.
  </li>
  <li>
   Ensure attendance of all team members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Monitoring KPIs &amp; Team Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor KPIs and productivity daily.
  </li>
  <li>
   Ensure chats/emails are replied to before 7 PM and pending cases are resolved.
  </li>
  <li>
   Maintain KPI &amp; SLA hygiene.
  </li>
  <li>
   Manage breaks, ensure proper account management, and conduct biweekly 1:1 feedback sessions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training &amp; Buddy Program
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support new hires through buddy program.
  </li>
  <li>
   Assign shadowing with top team players, provide mentoring, feedback, and update SOPs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Escalation Handling
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Resolve cross-departmental escalations with POCs.
  </li>
  <li>
   Define resolution paths for prolonged issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Portfolio Analysis &amp; Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor all queues (emails, cases, spreadsheets).
  </li>
  <li>
   Weekly analysis of individual portfolios; prioritize high-priority and aged cases.
  </li>
  <li>
   Use SFDC &amp; Zuora for reporting (Aging, Payment, Customized).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Adhoc Audits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Audit calls, cases, emails for accuracy, professionalism, and compliance.
  </li>
  <li>
   Track audits via G-sheet; address errors and send email feedback.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Resource Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assign backups during leave/attrition; distribute pending cases.
  </li>
  <li>
   Support low performers with coaching/PIP if needed.
  </li>
  <li>
   Align team processes, assign weekend shifts, ensure lead availability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Meetings &amp; OT
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct monthly onsite team meetings &amp; coaching sessions.
  </li>
  <li>
   Allocate OT tasks/hours (manager-approved) and track records.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication &amp; Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain clear communication with team &amp; management.
  </li>
  <li>
   Ensure availability during office hours; escalate issues upward as needed.
  </li>
  <li>
   Guide team with expert knowledge of SOPs and processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Payment Failure Function
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Expert knowledge of SOPs, unified processes, and case journeys.
  </li>
  <li>
   Analyze daily payment processing, operational cases, and rep stats.
  </li>
  <li>
   Review accounts to identify correct POCs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  System Knowledge &amp; Data Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enhance knowledge of SFDC, Zuora fields, invoicing &amp; reporting.
  </li>
  <li>
   Connect data points and improve cross-department understanding.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Professional Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ownership of role and responsibilities.
  </li>
  <li>
   Soft-spoken, clear, courteous communication.
  </li>
  <li>
   Be focused, patient, positive, flexible, adaptive, and empathetic.
  </li>
  <li>
   Strong time management, fairness, and equality in team handling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 4 years of experience in collections, with at least 2 years in a supervisory/lead role.
  </li>
  <li>
   Strong knowledge of collection practices, SOPs, and compliance.
  </li>
  <li>
   Excellent leadership &amp; team management skills.
  </li>
  <li>
   Exceptional communication &amp; interpersonal skills.
  </li>
  <li>
   Analytical mindset with strong data reporting skills.
  </li>
  <li>
   Ability to thrive in fast-paced environments with focus on results.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
  <br/>
  <br/>
 </em>
 <em>
  Please review our Candidate Privacy Notice here .
  <br/>
  <br/>
 </em>
 <em>
  UK Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 </em>
</div>


Lead, Collections

TCP Software

<div><p><i>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.</i></p><p><b>
About TCP (TimeClock Plus):</b></p><p>
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.<br>
We are seeking a motivated AR and Collection Intern to support our Accounts Receivable (AR) and Collection team. In this role, you will assist with managing customer accounts, handling collections, and supporting various AR functions. This internship provides an excellent opportunity to gain practical experience in AR and collections within a dynamic and growing company.</p><p><b>
As an AR and Collection Intern you will:</b></p><ul>
<li>Assist with customer inquiries and issues through professional and timely email and phone communication.</li>
<li>Manage a list of outstanding customer accounts and follow up on overdue balances.</li>
<li>Ensure accuracy of customer account balances by issuing and reviewing customer statements.</li>
<li>Support AR invoice creation and act as a backup to our billing specialist as needed.</li>
<li>Collaborate with team members to ensure the AR and collection processes meet organizational needs.</li>
<li>Provide excellent customer service to both internal and external stakeholders.</li>
<li>Assist with ad-hoc projects, including system upgrades and integration of new business acquisitions.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree (BA/BS); concentration in Accounting, preferred but not required.</li>
<li>Basic understanding of accounts receivable processes and customer collections.</li>
<li>Proficiency in Microsoft Excel, including familiarity with pivot tables and basic functions.</li>
<li>Strong communication skills and the ability to interact effectively with various levels within the organization.</li>
<li>Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.</li>
<li>Attention to detail and a proactive approach to problem-solving.</li>
<li>Previous internship or relevant work experience in an office setting is a plus.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive stipend</li>
<li>Company sponsored training, workshops, education, and team building.</li>
<li>Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li>
<li>The work/life setup you need to be successful</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values its team</li>
</ul><div><i>TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></div></div>

AR and Collection Intern Lahore, Punjab, Pakistan

Hilton Hotels

<p>The Sales Coordinator s primary role is to perform general office duties to support Sales team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and maintaining customer and company profiles. Specifically, you will be responsible for performing the following tasks to the highest standards: </p> <ul> <li> <p>Answer client / bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.) </p> <p> </p> </li> <li> <p>Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions. </p> </li> <li> <p>Answer telephone and respond to caller inquiries in a pleasant manner </p> </li> <li> <p>Responsible for coordinating internally with the sales &amp; marketing team </p> </li> <li> <p>Generating reports, preparing proposals, collections details , coordinating with clients &amp; suppliers </p> </li> <li> <p>Prepare sales-related documents throughout the sales process (e.g. proposals, contracts, banquet event orders, CVGR Letter) </p> </li> <li> <p>Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.) </p> </li> <li> <p>Manage and maintain the Director of Sales and Commercial Director schedule and travel arrangements </p> </li> <li> <p>Assist sales team by managing schedules, filing important documents and communicating relevant information </p> </li> <li> <p>Arrange and co-ordinate meetings, events and any appointments </p> </li> <li> <p>Meets with clients in the absence of the Director of Sales/Assistant Director of Sales/Sales Manager to effectively and professionally convey details of the sale to the client </p> </li> <li> <p>Monitor, screen, respond to and distribute incoming communications </p> </li> <li> <p>Design, upload, extract and maintain customer databases </p> </li> <li> <p>Create and manage Company and Travel Agent profiles on the property management system </p> </li> <li> <p>Load and manage Rate Codes to the Hotel and link the negotiated rates to the correct company profiles </p> </li> <li> <p>Conduct research and collect data to prepare reports and documents </p> </li> <li> <p>Coordinates necessary arrangements with vendors relating to sales </p> </li> <li> <p>Ensure the adequacy of sales-related equipment or material are available at all times </p> </li> </ul>

Sales Coordinator

The Saffron House

<p>We are seeking <b>creative and technically skilled Textile and Fashion Designers</b> to work closely with our artisan clusters and design teams. This role involves developing <b>loom-based textile designs</b>, <b>color palettes</b>, and <b>fashion silhouettes</b> that reflect Saffron House&rsquo;s vision &mdash; <b>luxury with soul</b>.</p><p>You&rsquo;ll collaborate directly with <b>weavers, dyers, and design leads</b> to create new collections, reinterpret traditional motifs, and introduce modern techniques that elevate handloom craftsmanship.</p><p><b>Key ResponsibilitiesTextile Designer</b></p><ul><li>Develop <b>loom-ready textile designs</b> (jacquard, dobby, and handloom layouts) using CAD or Illustrator.</li><li>Create <b>weave structures, color palettes, and pattern repeats</b> for different clusters (Kanchipuram, Banaras, Paithani, etc.).</li><li>Collaborate with artisans to translate digital concepts into woven samples.</li><li>Research regional weaving techniques and identify innovation opportunities in motifs, yarns, and textures.</li><li>Maintain <b>design documentation</b> for each cluster including fabric specs, motif references, and production notes.</li><li>Work closely with the Creative Director and Chief Fashion Designer to align fabric development with upcoming collections.</li></ul><p><b>Fashion Designer</b></p><ul><li>Design <b>sarees, Indo-Western, and fusion silhouettes</b> using handwoven textiles.</li><li>Develop <b>seasonal mood boards, collection themes, and styling directions</b>.</li><li>Collaborate with weavers and pattern masters to ensure design feasibility and production efficiency.</li><li>Create <b>tech packs</b> with fabric details, embellishment notes, and garment construction guidelines.</li><li>Conduct fittings, oversee sampling, and ensure aesthetic and quality consistency.</li><li>Stay updated on <b>global fashion trends</b>, color forecasts, and sustainability practices to inspire innovation.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s / Master&rsquo;s in <b>Textile Design, Fashion Design, or Weaving Technology</b> (NID, NIFT, or equivalent).</li><li><b>5&ndash;10 years</b> of experience in textile or fashion design &mdash; preferably within handloom, sustainable, or luxury segments.</li><li>Proficiency in <b>Adobe Illustrator, Photoshop, or textile CAD software</b> (NedGraphics, ArahWeave, etc.).</li><li>Strong understanding of <b>Indian weaving techniques, yarn types, and surface design</b>.</li><li>Excellent eye for <b>color, texture, and composition</b>.</li><li>Ability to work hands-on with artisans, dyers, and loom technicians.</li><li>Passion for <b>sustainability, craft revival, and meaningful design</b>.</li></ul><p><b>What We Offer</b></p><ul><li>Opportunity to <b>work with authentic weaving clusters</b> and contribute to craft empowerment.</li><li>Exposure to <b>luxury fashion design processes</b> and modern retail operations.</li><li>Creative freedom to develop collections that tell stories through textiles.</li><li>A collaborative, purpose-driven environment where tradition meets innovation.</li><li>Competitive compensation based on experience and contribution.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;10,974.57 - &#8377;57,741.76 per month</p><p>Work Location: In person</p>

Textile Designer

Bridgestone

<br>About the Role<br>Job Purpose<br>We are looking for a highly self-motivated and detail-oriented Credit &amp; Collections Team Leader to join our Credit team reporting hierarchically to the Local Finance Director and functionally to Head of Credit EMEA. The Credit Manager is responsible to support the financial goals of Bridgestone MEA and its sales efforts, while maintaining healthy account receivables within the risk requirements of the organization.<br>The Credit &amp; Collections Team Leader works closely with team members and management to monitor and ensure compliance with credit management laws and policies. This person must be able to initiate, maintain and grow solid relationships with supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management based on company s cash flow requirements and risk appetite.<br>The Credit &amp; Collections Team Leader must track current market conditions, change based on the general economic situation and the financial requirements of the company in order to provide the business with holistic risk exposure of granting credit.<br>Responsibilities:<br>Manages the activities of credit approval and collections, applies policies and maintains supporting processes and procedures<br>Lead, direct, evaluate, and develop a team of credit and collections staff to ensure that the credit and collections activities are conducted effectively and ethically and comply with the organization s policies and standards as well as relevant regulations and laws<br>Monitors and reports customer credit risk, recommends credit exposure limits and facilitates special credit arrangements and problem collection accounts<br>Negotiates collateral and security arrangements where needed<br>Supports collection procedures and fields collection escalations by visiting key clients<br>Identifies target accounting to focus on improving payment habits while increasing sales through security transactions<br>Manage and prepare dashboards to monitor key performance indicators<br>Supervise approval of credit applications<br>Secure all necessary procedures required to execute successfully LCs and SBLCs<br>Prepare monthly accounts and customer aging reports for the finance department<br>Respond to inquiries from customers, and research/resolve outstanding credit issues<br>Assist in developing new credit policies and procedures<br>Maintain credit invoice and supporting documentation files<br>Review A/R ledger and initiate steps to resolve aged invoices/accounts and customer disputes as required<br>Perform analytical review and reporting within accounts receivable<br>Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization s overall customer relations strategy<br>Qualifications &amp; Experience Required<br>Education, Master, other certification:<br>• Bachelor's Degree in Accounting, Finance, Business or related field<br>Experience (years):<br>• Minimum of 5 years of prior supervisory or management experience<br>• 7 years of progressive credit experience in a sales or similar environment<br>Technical Skills:<br>• Experience in trade finance and extensive knowledge of financial instruments such as LC, SBLC,<br>• BG, CI<br>• SAP experience<br>• Strong Excel and PowerPoint skills<br>• Advanced Financial Statement analysis<br>• Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite, especially Excel experience with credit rating tools<br>Languages Skills:<br>• English<br>Soft/Behavioral Skills:<br>• The ideal candidate has excellent verbal and written communications skills, is also dependable and accountable<br>• Ability to communicate with all levels within the organization, customers, and vendors<br>• Ability to maintain accuracy in a very detailed work environment, highly detail oriented<br>What we offer<br>At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality , for that, we offer you more than just a competitive payment; we will provide you:<br>• A supportive and engaging onboarding experience to ensure a smooth transition into our team.<br>• The opportunity to develop and grow, through training and regular mentorship.<br>• Corporate Social Responsibility activities.<br>• A truly global, dynamic and challenging work environment.<br>• Agility and work/life effectiveness and your long-term well-being.<br>• A diverse and inclusive team.<br>

Credit & Collections Team Leader

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