director of customer acquisition

SCS Capital Financial Group

Smart Capitals Financial Services L.L.C. is a dynamic financial solutions firm based in Dubai, UAE. We are committed to helping both corporates and individuals overcome their financial challenges by offering expert services in Fundraising, Debt Collection, Loans &amp; Overdues Bankruptcy, and Financing Brokerage. As we expand our reach, we need a Customer Acquisition Manager to help communicate our dedication to providing full-time support and achieving guaranteed outcomes.Job description:Roles &amp; Responsibilities:Lead Generation &amp; Outreach<ul><li>Identify and approach prospective clients through various channels including networking, referrals, digital marketing, and partnerships.</li><li>Develop strategic acquisition campaigns targeting SMEs, project developers, and high-potential individuals in need of financing.</li></ul>Client Onboarding &amp; Relationship Building<ul><li>Qualify leads and assess client readiness for funding applications.</li><li>Guide clients through the onboarding process, ensuring accurate documentation and clear communication of required steps</li><li>Build strong relationships with clients to foster trust and long-term engagement.</li></ul>Liaison Between Clients &amp; Investors<ul><li>Act as the main point of contact between clients and our investor/lender network.</li><li>Ensure that clients&rsquo; financial proposals and applications are well-prepared and aligned with investor requirements.</li><li>Coordinate meetings, presentations, and follow-ups between parties.</li></ul>Market &amp; Product Insight<ul><li>Stay updated on market trends, funding instruments, and investor expectations.</li><li>Work closely with internal teams to improve product offerings and value proposition based on client feedback and investor input.</li></ul>Reporting &amp; Performance Monitoring<ul><li>Track and report acquisition metrics, conversion rates, and client satisfaction.</li><li>Provide insights and recommendations for optimizing the acquisition funnel.</li></ul>Desired Candidate Profile<ul><li>Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field (MBA is a plus).</li><li>3+ years of experience in client acquisition, financial services sales, or business development, preferably in a loan brokerage or investment facilitation environment.</li><li>Strong understanding of loan products, investor requirements, and funding processes.</li><li>Exceptional interpersonal, negotiation, and presentation skills.</li><li>Proficient in CRM tools, lead management systems, and Microsoft Office Suite.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Acquisition Manager (or related experience): 3 years (Required)</li></ul>

Customer Acquisition Manager

Clayton Services

<div>
 
 Clayton Services is searching for a
 
 Director of Client Success
 
 to join a thriving company in Austin, Texas. The
 
 Director of Client Success
 
 will build the infrastructure for client success across support and implementation for a startup SaaS company.
 
 
 
 
 
 
 Job Type:
 
 Direct Hire
 
 
 
 Pay Rate:
 
 $200,000-$250,000/year plus bonus
 
 
 
 Benefits:
 
 Medical, dental, vision, 401k, PTO, and more.
 
 
 
 Work Setting:
 
 Remote/Hybrid
 
 
 
 
 
 
 Director of Client Success Responsibilities:
 
 
 <ul>
 <li>
 Define and document the complete client engagement journey, spanning from pre-sales onboarding to long-term support and contract renewal.
 </li>
 <li>
 Create scalable standard operating procedures (SOPs), playbooks, escalation frameworks, and communication guidelines for implementation teams and non-bug-related technical support.
 </li>
 <li>
 Select, implement, and optimize CRM platforms, helpdesk solutions, and workflow tools to enable efficient operations and support future team growth.
 </li>
 <li>
 Establish structured "train-the-trainer&rdquo; workflows that embed scalability and knowledge transfer into all areas of client success operations.
 </li>
 <li>
 Develop comprehensive hiring strategies, including role definitions, job descriptions, KPIs, and organizational structures for Support Managers, Implementation Managers, and Specialists.
 </li>
 <li>
 Act as the interim leader for all client-facing interactions, ensuring high-quality service and continuity during the initial build-out of the team.
 </li>
 <li>
 Lead the onboarding and training of the first 20+ hires across support, implementation, and client success functions, establishing a strong foundation for team performance and growth.
 </li>
 <li>
 Serve as a key representative in enterprise client onboarding sessions and high-level partnership negotiations alongside the executive team, ensuring alignment and long-term value creation.
 </li>
 <li>
 Lead the resolution of complex customer escalations with empathy, professionalism, and a solutions-oriented mindset, balancing client satisfaction with business integrity.
 </li>
 <li>
 Champion a culture of proactive, consultative client support rooted in clear communication, collaboration, and a commitment to exceptional service across all touchpoints.
 </li>
 <li>
 Other duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Director of Client Success Skills and Abilities:
 
 
 <ul>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Excellent interpersonal skills
 </li>
 <li>
 Excellent process design and documentation skills
 </li>
 <li>
 Ability to lead a team and successfully manage strategic key accounts
 </li>
 <li>
 Extremely knowledgeable of the internal workflows and processes of SaaS companies
 </li>
 </ul>
 
 
 
 
 
 Director of Client Success Education and Experience:
 
 
 <ul>
 <li>
 A minimum of 15+ years of experience in a business development and client success role at a SaaS company is required
 </li>
 <li>
 A minimum of a bachelor's degree is required; a master's degree is preferred
 </li>
 <li>
 Previous experience building support and onboarding teams is highly desired
 </li>
 <li>
 Previous experience working with oil and gas companies in the software business is highly desired
 </li>
 </ul>
 
 
 
 
 
 Director of Client Success
 
 - Immediate need. Apply today!
 
</div>

Director of Customer Success

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Customer Acquisition &amp; Engagement, Martech &amp; Automation
Overview 
Marketing Services (MS), Mastercard&rsquo;s marketing strategy and execution arm, delivers scalable, digital, and data-driven marketing solutions leveraging MarTech and unique data to accelerate campaign performance. Our vision: be the partner of choice for Issuers and Merchants through automated, lifecycle-driven campaigns and CRM capabilities that drive profitable customer engagement and Mastercard preference. 
 
EEMEA seeks a Marketing Automation Solutions Lead with expertise in digital marketing, CRM, and campaign management. The ideal candidate understands card portfolio growth drivers and KPIs, and has experience with CRM automation tools, customer engagement platforms, and lifecycle campaign orchestration to deliver measurable results. 
 
Role &amp; Responsibilities 
<ul><li>Drive MS revenue by designing and implementing scalable, technology-enabled marketing solutions, including B2B2C product packages integrating D&amp;S and MarTech capabilities.</li></ul>
-Define and deploy digital and CRM-driven go-to-market strategies for Spend -Optimization campaigns (activation, retention, e-commerce, cross-border, merchant partnerships). 
<ul><li>Support P&amp;L management for EEMEA MS Spend Optimization, tracking KPIs (Revenue, Margin, Expenses).</li><li>Contribute to product strategy, planning, budgeting, and rollout for campaigns/projects.</li><li>Monitor issuer KPIs and recommend actions to improve portfolio performance.</li><li>Collaborate with Product, Sales, and BD teams to develop data-driven lifecycle campaign strategies.</li><li>Create pricing models for MS products/services, including pay-for-performance options.</li><li>Develop automated lifecycle management strategies leveraging CRM, marketing automation, and personalization tools.</li><li>Partner with technology providers for omnichannel campaign automation.</li><li>Provide expertise on MarTech platforms (CRM, email marketing, campaign management).</li><li>Build scalable, automated marketing solutions for issuers to drive portfolio growth.</li><li>Conduct competitive analysis and share innovative solutions across digital marketing and CRM.</li><li>Act as a trusted advisor on CRM and MarTech strategies.</li><li>Suggest implementation approaches, timelines, and cost analyses for successful delivery.</li></ul> 
Experience 
<ul><li>10+ years in marketing, product management, CRM, consulting, or digital transformation, ideally in financial services/payments.</li><li>Proven success in designing and scaling CRM-driven lifecycle marketing programs (activation, engagement, retention, reactivation, e-commerce, cross-border).</li><li>Strong product/solution management background; ability to translate business objectives into tech-enabled marketing solutions.</li><li>Deep knowledge of CRM, marketing automation, personalization platforms; experience selecting and leveraging MarTech/AdTech partners.</li><li>Solid understanding of MarTech, AdTech, mobile, and performance marketing ecosystems.</li><li>Commercial acumen with P&amp;L experience; ability to build pricing models and ROI frameworks.</li><li>Skilled in cross-functional collaboration within complex, matrixed environments.</li><li>Expertise in digital marketing channels, data-driven targeting, and customer journeys.</li><li>Analytical mindset; experience tracking KPIs and driving optimization strategies.</li><li>Consulting/advisory experience is a plus.</li></ul> 
All About You 
<ul><li>Positive, solution-oriented, and accountable; recognized as a trusted partner in fast-paced environments.</li><li>Highly collaborative and influential across global, multicultural teams.</li><li>Exceptional communication and presentation skills; able to engage stakeholders at all levels.</li><li>Strong commercial acumen; confident engaging senior clients and partners.</li><li>Strategic thinker; able to connect data, technology, and market trends into actionable plans.</li><li>Analytical problem-solver; decisive under pressure and comfortable with ambiguity.</li><li>Results-driven, entrepreneurial, and proactive; passionate about building and scaling solutions.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Director, Customer Acquisition & Engagement, Martech & Automation

Jinglecred Digital Finance Limited

Job Summary Customer Acquisitions &amp; BNPL OpsObjective: To lead customer acquisition and manage the BNPL (Buy Now Pay Later) operational ecosystem. This role requires a well-connected professional who can leverage existing local networks to expand company resources and negotiate high-impact collaborations.1. Strategic Partnerships &amp; Local Resource Expansion<ul><li>Resource Networking: Utilize a pre-existing portfolio of local company contacts to accelerate business growth.</li><li>External Outreach: Identify and negotiate with digital (apps, e-commerce) and offline partners using CPS (Cost Per Sale) models.</li><li>Partnership Negotiation: Lead the end-to-end negotiation process, from initial pitch to commercial closing, ensuring favorable terms for the company.</li><li>Expansion Strategy: Proactively scout new industries (e.g., Education, Solar, or Freelance sectors) for BNPL integration.</li></ul>2. Fintech &amp; Technical Operations<ul><li>Vendor Management: Coordinate with device-locking providers for license procurement and API integration.</li><li>Technical Troubleshooting: Resolve OS-level issues and manage dashboard enrollment.</li><li>Onboarding: Conduct demos and technical walkthroughs for new mobile distribution and retail partners.</li></ul>3. Market Analysis &amp; Product Intelligence<ul><li>Benchmarking: Conduct weekly price audits of mobile models against competitors to ensure competitiveness.</li><li>Mystery Shopping: Audit competitor customer journeys and risk controls to refine internal onboarding and collection processes.</li><li>Supply Chain Sourcing: Shortlist reliable mobile distributors to ensure inventory stability.</li></ul>4. Cross-Functional Coordination<ul><li>Legal &amp; Compliance: Vet SLAs and trade-in agreements to ensure alignment with SECP and local regulatory frameworks.</li><li>Finance &amp; Invoicing: Manage the approval workflow for media agency payments and vendor invoices via internal ERP systems.</li></ul>Candidate Profile<ul><li>Local Expertise: Must possess an active network of corporate and retail resources.</li><li>Experience: 3&ndash;5 years in Partnerships, Business Development, or Fintech Operations.</li><li>Skills: Proven track record in high-stakes negotiation; proficient in Excel/data analysis and project management tools.</li><li>Mindset: A &quot;hunter&quot; mentality for resource expansion with the ability to bridge technical requirements and business goals.</li><li>Education: MBA or Bachelor&rsquo;s in Marketing, Finance, or Business Administration.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Customer Acquisitions & BNPL Ops

Concentrix

<div>
 <ul>
 <li>
 Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
 </li>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

Associate, Customer Acquisition

Dotcom-Monitor

<div>Dotcom-Monitor | Synthetic Monitoring &amp; Performance Analytics 

Remote (US) or Hybrid - Minneapolis, MN

Dotcom-Monitor is a profitable, technical and growth-stage B2B SaaS company helping organizations monitor uptime, performance, and digital experience across web, APIs, and infrastructure. We are hiring a hands-on Director of Marketing to own organic pipeline generation, trial growth, and conversion efficiency for our sales team. This is a player-coach role. You will execute, manage, measure, and optimize - with direct accountability for results.

Mission &amp; Success Metrics

Customer Profile (ICP): Dotcom-Monitor sells to mid-market and enterprise organizations, serving technical buyers (DevOps, SRE, IT, Engineering) and executive stakeholders through a product-led growth motion with a free-trial-to-inside-sales conversion path; the ideal candidate must speak their language as well as sales, pipeline, CAC, and revenue.

Problem This Role Solves: Owns full pipeline generation for the sales team by driving qualified trial signups that convert into sales-ready opportunities and predictable revenue.

What Success Looks Like: Consistently increases qualified trial signups month over month while improving conversion quality and CAC efficiency.

Core Activities: Hands-on execution across SEO, CRO, and high-intent content that attracts qualified buyers and converts them into trial signups.

What You'll Own
<ul>
<li>Marketing-driven pipeline and revenue growth</li>
<li>Free trial acquisition and trial-to-paid conversion</li>
<li>Customer acquisition cost (CAC) efficiency</li>
<li>Organic growth for technical B2B buyers</li>
<li>Attribution, reporting, and experimentation</li>
<li>People and agency management with accountability</li>
</ul>
What You'll Actually Do
<ul>
<li>Lead SEO strategy for DevOps, IT, and engineering audiences</li>
<li>Drive CRO initiatives across landing pages, trials, pricing, and onboarding</li>
<li>Build and optimize lifecycle &amp; marketing automation</li>
<li>Shape product positioning and messaging aligned to sales motion</li>
<li>Manage a small internal team, contractors and external agencies</li>
<li>Partner closely with Sales, Dev and the CEO on pipeline quality and revenue attribution</li>
</ul>
What We're Looking For

This is a senior, Director-level role with direct ownership of demand generation and revenue pipeline.
<ul>
<li>5-8+ years of B2B SaaS marketing experience, ideally in technical / DevOps / infrastructure products</li>
<li>SEO (technical + content)</li>
<li>Conversion Rate Optimization (CRO)</li>
<li>Marketing automation &amp; lifecycle</li>
<li>Product marketing fundamentals</li>
<li>Proven ownership of trials, CAC, conversion rates, and pipeline</li>
<li>Comfortable speaking sales and revenue language</li>
<li>Experience managing remote people and agencies</li>
<li>Data-driven, execution-focused, and accountable</li>
<li>Ready to step into a Director-level role with real ownership</li>
</ul>
Why Dotcom-Monitor
Profitable, established SaaS <ul><li>- not an early-stage experiment</li>
<li>Technical product with real enterprise buyers</li>
<li>Direct access to leadership and decision-making authority</li>
<li>Ability to own growth end-to-end</li>
<li>Flexible work setup: remote (US) or Minneapolis hybrid</li></ul></div>

Director of Marketing - B2B SaaS

Stafford Consulting

<div>Procurement Assistant (SCA) &ndash; Acquisition Administrative Support
Location: Washington, DC (Hybrid/Telework Eligible)
Employment Type: Full-Time
Eligibility: U.S. Citizen or U.S. Permanent Resident (must meet MCC access and fitness requirements)
Background/Fitness: MCC suitability/fitness determination (Public Trust level) and MCC Photo ID Badge
About the role
The Procurement Assistant provides essential administrative and clerical support to the acquisition team, ensuring complete and well-organized records, timely routing and distribution of documents, and smooth coordination of invoice and reporting workflows.
Core responsibilities<ul><li><div>
Maintain accurate physical and electronic files; support proper record management of CGM files in Microsoft SharePoint and other designated systems.</div></li><li><div>
Perform administrative coordination and liaison duties with acquisition staff, program teams, and external vendors; support scheduling, correspondence, and document distribution.</div></li><li><div>
Interface with MCC accounts payable agents and internal stakeholders to help ensure invoices are processed promptly and supporting documentation is complete.</div></li><li><div>
Research and assemble information for reports, briefings, and meetings; maintain special records, trackers, and logs.</div></li><li><div>
Provide office automation support using common productivity tools (word processing, calendars, spreadsheets, scanning, briefing/presentation tools).</div></li><li><div>
Assist the MCC Director of Policy, Systems, and Training with the MCC FAC-COR/PM Program as assigned.</div></li></ul>
Minimum qualifications (required)<ul><li><div>
Education: High school diploma or equivalent.</div></li><li><div>
Experience: 4+ years of Federal contracting or administrative support experience, including at least 1 year of specialized experience comparable to the GS-7 level.</div></li><li><div>
Ability to obtain/maintain MCC fitness determination (Public Trust) and MCC Photo ID Badge.</div></li></ul>
Preferred qualifications<ul><li><div>
Bachelor&rsquo;s degree (any field) or 24 semester hours in business-related fields.</div></li><li><div>
Strong SharePoint proficiency and attention to detail; professional communications and customer service mindset.</div></li><li><div>
Experience supporting acquisition offices with invoice workflow coordination and file management.</div></li></ul></div>

Procurement Assistant Acquisition Administrat

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