director of customer service

Squishy SCS

Job Title: Customer Service Director Company: Squishy SCS Location: Muharraq, Bahrain Salary: BHD 2.800 per monthJob Type: Full-timeSquishy SCS is seeking an experienced and customer-focused Customer Service Director to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.Key Responsibilities<ul><li>Develop and implement customer service strategies and policies</li><li>Lead, mentor, and manage the customer service team to achieve performance targets</li><li>Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Improve processes to enhance efficiency and customer experience</li><li>Collaborate with other departments to address customer needs and feedback</li><li>Implement training programs to develop team skills and service quality</li><li>Ensure compliance with company standards and service excellence</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field</li><li>Proven experience in customer service management, preferably in a leadership role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent problem-solving and conflict resolution abilities</li><li>Experience with customer service tools and CRM systems</li><li>Ability to analyze data and drive performance improvements</li></ul>Preferred Skills<ul><li>Experience managing large customer service teams</li><li>Strong understanding of customer experience (CX) strategies</li><li>Ability to work in a fast-paced, customer-centric environment</li><li>Multilingual skills are a plus</li></ul>Benefits<ul><li>Competitive salary package</li><li>Leadership role with growth opportunities</li><li>Supportive and collaborative work environment</li></ul>الراتب المدفوع: BD٢٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service Director

TetraScience

<div>About TetraScience
TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence. We help the world&rsquo;s leading life sciences firms turn fragmented scientific data into AI-native assets and scientific workflows that accelerate discovery, development, and manufacturing. TetraScience&rsquo;s growing ecosystem of strategic partners includes NVIDIA, Databricks, Thermo Fisher Scientific, Snowflake, Google, and Microsoft.
In connection with your candidacy, you will be asked to carefully review The Tetra Way authored by our CEO, Patrick Grady; it is impossible to overstate the importance of this document, and you should take it literally as you decide whether our mission, culture, and expectations are right for you. 
The Role
The Customer Delivery Director is the operational heartbeat of the TetraScience account team after landing a new customer or expanding the relationship with an existing customer. Where the Scientific Solutions Partner (SSP) wins the vision and the Technical Delivery Director (TDD) sets the technical implementation strategy, the Customer Delivery Director ensures that vision becomes reality &mdash; on time, on scope, and ahead of schedule. Both the SSP &amp; Delivery roles share accountability for identifying and progressing expansion opportunities within their accounts.
The profile we are looking for is best described by a specific phenotype such as top tier consultants who went deep into biopharma. Someone who has lived inside these organizations, understands their political and procurement complexity, and knows how to clear the blockers &mdash; SSO, IT governance, vendor approval &mdash; that stall lesser implementations. At TetraScience, delivering on the contract ahead of schedule and showing value is the renewal and expansion strategy. Successful delivery always delivers scientific value as quickly as possible - TetraScience is not a service provider, we provide scientific outcomes.
This role owns the end-to-end delivery lifecycle for a portfolio of enterprise biopharma and life sciences customers, managing implementations &amp; adoption of the Tetra Scientific Data Foundry and Tetra OS across the full medallion data architecture (bronze silver gold). The Customer Delivery Director is a trusted operational partner to the customer, bridging internal TetraScience teams (engineering, professional services, product, science) with diverse customer stakeholders to drive measurable outcomes.
This is not a project coordination role. The Customer Delivery Director is scientifically literate, politically adept, and commercially strategic &mdash; and capable of proactively identifying and closing risk across all three dimensions. In addition to delivery the Customer Delivery Director will be relentlessly connecting the dots to identify the next expansion opportunities at all times.
TetraScience provides its Customer Delivery Directors with AI-powered tools &mdash; including Claude Cowork and Codex &mdash; that automate status reporting, triage, and contracting workflows, enabling each DM to manage a broader portfolio without sacrificing delivery quality. 
What You&rsquo;ll Do
Delivery Execution<ul><li>
Own end-to-end program delivery for a portfolio of enterprise customers, including implementation of instrument connectivity, Tetra OS data pipeline configuration (bronze/silver/gold), and scientific use case enablement &amp; adoption.</li><li>
Navigate the full complexity of enterprise pharma delivery environments: SSO provisioning, IT security reviews, validation hurdles, procurement workflows, and change control processes &mdash; clearing blockers proactively so that go-live happens ahead of schedule, not behind it</li><li>
Hold the delivery pace even when the customer isn't pressing. Look around corners for timeline drag and scope creep, and resolve them through direct action or by identifying &amp; moving the customer stakeholders who can unblock.</li><li>
Lead project kick-off, milestone tracking, resource planning, scope management, and project closure across multiple concurrent workstreams</li><li>
Manage and document change requests, ensuring scope changes are assessed, approved, and communicated with minimal disruption to timelines</li><li>
Maintain rigorous delivery governance: roles, responsibilities, decision rights, and escalation paths</li><li>
Coordinate internal teams, external vendors, customer stakeholders and management on both sides to ensure effective scientific outcomes.</li></ul>
Customer Account Management<ul><li>
Serve as the primary operational point of contact for customer delivery stakeholders (Lab IT, informatics, project management, and scientific leads)</li><li>
Navigate customer political dynamics with fluency &mdash; building trust across scientific, IT, and procurement stakeholders simultaneously</li><li>
Run structured customer update meetings, steering committees, and executive delivery reviews</li><li>
Proactively manage risks and customer expectations; surface issues early and drive to resolution before they become escalations</li><li>
Ensure successful customer handoff from implementation to steady-state, with clear documentation and success criteria met</li></ul>
Commercial Strategy<ul><li>
Hold the delivery pace even when the customer isn't pressing. Look around corners for timeline drag and scope creep, and resolve them through direct action or by identifying &amp; moving the customer stakeholders who can unblock.</li><li>
Partner with Scientific &amp; IT leaders to build and surface the customer's value realization story throughout the engagement: quantify scientific outcomes, translate them into ROI language senior budget owners will accept, and make that story visible to decision makers well before renewal windows open.</li><li>
Actively develop expansion pipelines (additional instruments, labs, use cases, sites, adjacent scientific workflows). Shape the commercial case jointly with the Scientific Solutions Partner and drive qualified opportunities into the account plan.</li><li>
Feed delivery intelligence into account strategy: stakeholder dynamics, unmet needs, political landscape, competitive signals. Advise with the SSP on timing and sequencing of expansion plays.</li></ul>
Internal Collaboration<ul><li>
Coordinate cross-functional TetraScience resources &mdash; scientific data engineers, technical architects, product &mdash; to meet delivery commitments</li><li>
Escalate technical issues to the Technical Delivery Director with clear context and business impact framing</li><li>
Contribute to continuous improvement of TetraScience&rsquo;s delivery methodology, templates, and tooling</li></ul> 

Requirements 
What You Bring<ul><li>
Advanced degree in a life science, chemistry, or engineering discipline preferred; equivalent practical experience considered</li><li>
5-7+ years in management consulting (top-tier firm strongly preferred), enterprise SaaS delivery, or life sciences commercial program management &mdash; with direct experience inside or serving large biopharma organizations</li><li>
2-4+ years life sciences laboratory research experience (advanced academia or industry) having deep familiarity with laboratory workflows and data: you understand what it means when a customer has 50 instruments generating unstructured data that no one can analyze</li><li>
Strong executive presence &mdash; equally compelling in a whiteboard architecture session and a C-suite business case conversation</li><li>
A track record of navigating complex enterprise environments &amp; demonstrated ability to influence without direct authority: you know how to move procurement, IT security, and change control without losing momentum</li><li>
Fluency with scientific data concepts: file formats, instrument connectivity, data harmonization, and the path from raw data to AI-ready datasets</li><li>
Political fluency in large pharma: you build trust across scientific, IT, and procurement stakeholders simultaneously, and you know when to push and when to wait</li><li>
Proficiency with project management tools (Jira, Smartsheet, MS Project, or similar); familiarity with agile and waterfall methodologies</li><li>
A builder, not just a user of AI. Has turned modern AI tools into operational workflows that measurably speed up their own work and the team's.</li><li>
PMP, CSM, or equivalent certification preferred</li><li>
Ability to travel to customer sites for key delivery milestones routinely flexing based on specific account needs (baseline expectation 1x weekly)</li></ul> 

Benefits 
<ul><li>
100% employer-paid benefits for all eligible employees and immediate family members</li><li>
Unlimited paid time off (PTO)</li><li>
401K</li><li>
Flexible working arrangements - Remote work</li><li>
Company paid Life Insurance, LTD/STD</li><li>
A culture of continuous improvement where you can grow your career and get coaching</li></ul>
We are not currently providing visa sponsorship for this position</div>

Customer Delivery Director- Bay Area

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
Your impact on our goals 
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</li><li>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</li><li>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</li><li>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</li><li>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</li><li>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</li><li>
Drive customer centric culture across Ooredoo and operating companies.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</li><li>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</li><li>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</li></ul>
Other expectations
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
Experience<ul><li> 
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</li><li>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

Associate Director, Customer Excellence

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

Storable

<div>
 
 Overview
 
 
 The Director of Call Center Operations will own the end-to-end strategy, performance, and evolution of Storable&rsquo;s Marketplace contact center. This is a senior leadership role responsible for maximizing revenue, efficiency, and customer experience across a BPO-operated, B2C contact center that serves as a critical growth engine for the Marketplace business.
 
 
 This leader will ensure Storable is partnered with the right BPOs, operating with the right technology stack, and using the right performance frameworks to scale revenue predictably. The Director will operate at a strategic level&mdash;setting vision, defining success metrics, and holding partners accountable&mdash;while empowering internal leaders and BPO teams to execute.
 
 
 The ideal candidate brings deep experience running revenue-generating contact centers with BPO partners, is highly data-driven, and has a forward-looking mindset around AI, automation, and the future of voice-based customer engagement. This role will report to the GM of Marketplace and serve as the primary executive owner of contact center performance.
 
 
 &nbsp; Key Responsibilities
 
 <ul>
 <li>
 Own the Marketplace contact center strategy and performance end-to-end, including revenue, conversion, cost efficiency, and customer experience
 </li>
 <li>
 Evaluate, select, and manage BPO partners to ensure strong operational execution and long-term scalability
 </li>
 <li>
 Define and evolve the contact center operating model across people, process, and technology
 </li>
 <li>
 Establish clear KPIs, performance targets, and governance models for internal teams and external partners
 </li>
 <li>
 Lead executive-level performance reviews, forecasting discussions, and strategic planning for the contact center
 </li>
 <li>
 Partner closely with Marketplace leadership, Product, Revenue, and Analytics to optimize the consumer funnel and monetization strategy
 </li>
 <li>
 Drive the roadmap for contact center technology, including CRM, telephony, analytics, QA, and AI-enabled solutions
 </li>
 <li>
 Identify and execute opportunities to leverage AI and automation (including voice agents) to improve efficiency, scale, and customer experience
 </li>
 <li>
 Ensure strong financial discipline through capacity planning, budgeting, and ROI analysis
 </li>
 <li>
 Build, mentor, and develop internal leadership to support execution while maintaining strategic focus
 </li>
 </ul>
 
 
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Senior leadership experience owning a revenue-generating B2C contact center function
 </li>
 <li>
 Deep experience working with and scaling BPO-operated contact centers
 </li>
 <li>
 Proven ability to drive performance through data, analytics, and structured operating rhythms
 </li>
 <li>
 Strong business acumen with experience balancing growth, efficiency, and customer experience
 </li>
 <li>
 Executive-level communication skills with the ability to influence across senior leadership teams
 </li>
 <li>
 Experience selecting, implementing, and optimizing contact center technologies
 </li>
 <li>
 Ability to operate under broad direction while setting vision and driving outcomes
 </li>
 </ul>
 
 Preferred Competencies
 
 <ul>
 <li>
 Direct experience launching or managing AI voice agents or advanced contact center automation
 </li>
 <li>
 Experience in Marketplace, e-commerce, or transactional consumer environments
 </li>
 <li>
 Background working with nearshore or offshore contact centers in Latin America
 </li>
 <li>
 Experience scaling contact center operations during periods of rapid growth or transformation
 </li>
 <li>
 Familiarity with M&amp;A or post-acquisition integration of contact center operations
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 All applicants must be currently authorized to work in the United States on a full-time basis.
 
 
 
 Storable is a fully distributed company, but is currently only registered for employment in certain states.
 
 To be eligible for employment, you must reside in the following states: &nbsp;AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.&nbsp;
 
 
 About Us:
 
 
 At Storable, we&rsquo;re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV &amp; camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com
 
 
 At the heart of Storable is our &ldquo;Win More&rdquo; culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before.
 
 
 Benefits and Perks:&nbsp;
 
 <ul>
 <li>
 Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
 </li>
 <li>
 401(k) match after 60 days, 100% vested after 1 year.
 </li>
 <li>
 Employer contribution to your HSA, plus an HRA to help offset your deductible.
 </li>
 <li>
 Instant access to flexible vacation. We trust you, so we have a &lsquo;take what you need&rsquo; vacation policy.
 </li>
 <li>
 Be More &ndash; company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
 </li>
 <li>
 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
 </li>
 <li>
 8 hours of Rest, Relax, Recharge time to care for your mental health.
 </li>
 <li>
 Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
 </li>
 <li>
 Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
 </li>
 <li>
 &rsquo;Paw&rsquo;ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
 </li>
 <li>
 Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
 </li>
 <li>
 $50 monthly home data stipend, plus a home office sign-on bonus of $250.
 </li>
 <li>
 Fertility care support options to help in your journey towards parenthood.
 </li>
 <li>
 Access to financial experts to help you make informed decisions and achieve your financial goals.
 </li>
 <li>
 Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
 </li>
 </ul>
 
 Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 Important Notice: To protect yourself from fraudulent activities, please consider the following:&nbsp;
 
 
 - Official Communication: All genuine communication from Storable will come from official email addresses, ending in &ldquo;@storable.com.&rdquo; Be cautious of any communication that doesn&rsquo;t match this criteria.
 
 - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it&rsquo;s a red flag.
 
 - Verification: If you&rsquo;re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.
 
 
 Your security and trust are paramount to us. If you suspect you&rsquo;ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
 
 
 Pay Transparency at StorableAt Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.
 
 
 Potential Pay Range: $140,000 USD - $160,000 USD
 
</div>

Call Center Director

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Algo-DZ Salalah

Job Opportunity: Head of Customer OperationsLocation: Salalah, Oman Company: Algo-DZ SalalahAbout UsAlgo-DZ Salalah is a dynamic technology and services company dedicated to delivering innovative solutions and exceptional customer experiences. With a strong focus on operational excellence and client satisfaction, we are expanding our leadership team in Salalah. We are seeking an experienced Head of Customer Operations to oversee customer service strategy, optimize processes, and drive performance across all touchpoints.Role OverviewThe Head of Customer Operations will be responsible for leading customer-facing teams, managing service delivery, and ensuring operational efficiency. This role requires strong leadership, strategic vision, and the ability to align customer operations with organizational goals.Key Responsibilities<ul><li>Lead and manage customer operations teams to deliver outstanding service.</li><li>Develop and implement strategies to enhance customer satisfaction and loyalty.</li><li>Oversee daily operations, ensuring efficiency and adherence to service standards.</li><li>Collaborate with product, sales, and technical teams to improve customer experience.</li><li>Monitor KPIs and prepare performance reports for senior leadership.</li><li>Identify process improvements and implement best practices in customer operations.</li><li>Ensure compliance with company policies and regulatory requirements.</li><li>Mentor and guide staff to achieve professional excellence.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>10+ years of experience in customer operations or service management, with at least 5 years in a leadership role.</li><li>Proven track record of managing large-scale customer operations in technology or service-driven organizations.</li><li>Strong knowledge of customer service frameworks, process optimization, and performance management.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a strong advantage.</li></ul>Why Join Us?<ul><li>Be part of a respected company shaping customer operations in Salalah.</li><li>Lead high-impact initiatives with regional and international exposure.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Collaborative, innovative, and customer-focused work culture.</li></ul>Job Type: Full-timePay: Up to RO2,400.000 per monthWork Location: In person

Head of Customer Operations

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