director of customer service

Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Istanbul, Turkey
</div></div></div></div><div><div><div><div><p>Sales and Customer Service Director
</p></div></div></div></div><div><div><div><div><div>This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate.</div>
<div>
The Sales &amp; Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience.</div>
<div>
As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.</div><br>
<div></div>
<div><b>
In this role, you will lead:</b></div><br>
<div></div>
<div><b>
Sales Strategy &amp; Commercial Planning</b></div>
<ul>
<li>Develop and implement national sales plans aligned with the Turkey affiliate strategy and overall company objectives.</li>
<li>Translate sales targets into clear regional priorities, action plans and KPIs for the sales organization.</li>
<li>Contribute to the annual budget, forecast and business planning processes with robust sales assumptions, market insights and risk/opportunity analysis.</li>
<li>Monitor market trends, customer needs, competitor activity and regional performance to identify growth opportunities.</li></ul><br>
<div></div>
<div><b>
Sales Leadership &amp; Target Delivery</b></div>
<ul>
<li>Lead and manage the sales organization to achieve and exceed sales targets across Turkey.</li>
<li>Drive sales execution through regular performance reviews, regional business follow-up and corrective action plans where required.</li>
<li>Monitor sales performance by region, customer segment, product category and sales representative.</li>
<li>Ensure disciplined execution of commercial priorities, product launches, campaigns, pricing guidance and promotional activities.</li></ul><br>
<div></div>
<div><b>
Regional Sales Management &amp; Sales Force Effectiveness</b></div>
<ul>
<li>Lead, coach and develop the Regional Sales Managers, ensuring strong accountability and consistent execution across regions.</li>
<li>Improve sales force effectiveness through clear routines, visit planning, pipeline management, customer segmentation and opportunity tracking.</li>
<li>Set clear objectives for the sales team and ensure regular follow-up on performance, capabilities and development needs.</li>
<li>Identify capability gaps and work with HR, Marketing and regional teams to strengthen sales competencies and the leadership pipeline.</li></ul><br>
<div></div>
<div><b>
Key Account &amp; Stakeholder Management</b></div>
<ul>
<li>Build and maintain strong relationships with key customers, distributors, retailers, healthcare professionals and relevant market stakeholders.</li>
<li>Support Regional Sales Managers in developing and executing account plans for strategic and high-potential customers.</li>
<li>Identify and pursue new business opportunities, partnerships and customer development initiatives.</li>
<li>Strengthen customer retention, loyalty and share of wallet through disciplined account management and high-quality service.</li></ul><br>
<div></div>
<div><b>
Customer Service Leadership</b></div>
<ul>
<li>Lead and continuously improve the customer service function to ensure efficient, reliable and customer-focused support.</li>
<li>Define, monitor and improve customer service KPIs, including response time, order handling, complaint resolution, service quality and customer satisfaction.</li>
<li>Ensure strong collaboration between Sales, Customer Service, Supply Chain, Finance and Marketing to improve the end-to-end customer experience.</li>
<li>Implement operational improvements, tools and processes that simplify customer interactions and increase responsiveness.</li></ul><br>
<div></div>
<div><b>
Market Insights &amp; Commercial Excellence</b></div>
<ul>
<li>Conduct regular market, customer and competitor analysis to inform sales priorities and business decisions.</li>
<li>Use sales data and performance insights to identify risks, opportunities and improvement actions.</li>
<li>Drive commercial discipline around pricing, discounts, customer prioritization and margin protection, in alignment with Finance and the MD.</li>
<li>Promote fact-based decision-making and continuous improvement across the sales and customer service organization.</li></ul><br>
<div></div>
<div><b>
Cross-Functional Collaboration &amp; Local Leadership</b></div>
<ul>
<li>Act as an active member of the Turkey leadership team, contributing to the overall performance and development of the affiliate.</li>
<li>Work closely with Marketing, Finance, Operations, HR and regional teams to ensure aligned priorities and effective execution.</li>
<li>Support the Managing Director in local business reviews, strategic initiatives and organizational transformation.</li>
<li>Ensure sales and customer service priorities are aligned with broader regional and company objectives.</li></ul><br>
<div></div>
<div><b>
Compliance, Governance &amp; Ethical Standards</b></div>
<ul>
<li>Ensure all sales and customer service activities are conducted in compliance with local laws, company policies and internal compliance standards.</li>
<li>Reinforce ethical business practices in customer interactions, pricing, discounts, commercial agreements and stakeholder engagement.</li>
<li>Ensure accurate and timely reporting of sales activities, forecasts, customer service KPIs and business risks.</li>
<li>Promote a culture of ownership, accountability, customer focus and integrity across the sales and customer service teams.</li></ul><br>
<div></div>
<div><b>
Your background:</b></div>
<ul>
<li>10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.</li>
<li>Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.</li>
<li>Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.</li>
<li>Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.</li>
<li>Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.</li>
<li>Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.</li>
<li>Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.</li>
<li>Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.</li>
<li>Experience working in a global matrix organization.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Experience acting as a change agent and leading teams through transformation would be highly valued.</li>
</ul></div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p>
</div></div><div><div><div><div>163712</div></div></div></div></div><p></p>

Sales and Customer Service Director

SCANA Corporation

<div><p><b>Job Summary:</b></p><p></p><p>
The Director of Customer Care provides strategic and operational leadership and direction to a team of managers and senior professional-level employees within the Solutions Center (in-house call center.) This leader oversees a high-volume, multi-functional customer care operation that includes customer service, retention, renewal, and back-office support teams.</p><p></p><p>
This role is accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve with a strong emphasis on building a deep, high-performing leadership bench that can scale with SCANA Energy&rsquo;s growth and evolving customer needs.</p><p></p><p>
The Director is responsible for championing SCANA Energy&rsquo;s unique commitment to customer experience by shaping and sustaining a consistent, differentiated brand voice across all customer interactions. This includes ensuring every touchpoint aligns with enterprise brand standards and delivers a seamless, high-quality experience that reflects SCANA Energy&rsquo;s dedication to service excellence. The role balances execution of near-term priorities with long-term strategy, driving operational excellence, cultural alignment, and market competitiveness, all while keeping customer experience at the heart of organizational decisions and actions.</p><p></p><p><b>
Primary Responsibilities:</b></p><ul><li><p>
Lead a multi-layered Customer Care organization, including frontline call center teams, supervisors, and supporting operational functions across service, retention, and customer support.</p></li><li><p>
Oversee both customer-facing and back-office servicing functions, ensuring seamless delivery across channels and touchpoints.</p></li><li><p>
Build, develop, and sustain a strong leadership team, including succession planning, leadership pipeline development, and ongoing coaching that elevates managerial capability and accountability at all levels.</p></li><li><p>
Establish clear expectations and frameworks for leadership excellence, ensuring managers consistently demonstrate strong people leadership, performance management, and talent development practices.</p></li><li><p>
Foster a culture of ownership, accountability, and continuous improvement, with leaders fully equipped to drive results and engage their teams.</p></li><li><p>
Drive modernization of customer care tools, processes, and performance metrics to improve efficiency, reduce cost-to-serve, and enable scalable, data-driven delivery of a high-quality customer experience.</p></li><li><p>
Own and operationalize the SCANA Energy brand voice, ensuring it is clearly defined, embedded in training and quality processes, and consistently executed across all customer touchpoints.</p></li><li><p>
Partner with Marketing, Product, and senior leadership to ensure alignment between brand promise and customer experience delivery, closing gaps between intent and execution.</p></li><li><p>
Implement governance, quality assurance, and performance metrics to measure adherence to brand voice and experience standards, driving continuous improvement in customer perception and satisfaction.</p></li><li><p>
Collaborate with marketing, customer experience, revenue integrity and insights teams to address high-level strategic challenges, focusing on long-term sustainability, growth, and competitive positioning in order to improve retention and service outcomes.</p></li><li><p>
Translate high-level strategic goals into actionable plans and initiatives at the departmental/functional level, ensuring alignment with organizational objectives.</p></li><li><p>
Uphold and promote organizational values while reinforcing a customer-centric culture that reflects the company&rsquo;s brand and service expectations.</p></li></ul><p></p><p><b>
Required Skills:</b></p><ul><li><p>
Strong analytical acumen with a good understanding of factors that impact P&amp;L performance.</p></li><li><p>
Strong strategic thinking and problem-solving skills, with the ability to address complex operational challenges and translate strategy into execution.</p></li><li><p>
Demonstrated ability to build, develop, and sustain high-performing leadership teams, including succession planning and leadership pipeline development.</p></li><li><p>
Proven expertise in people leadership and organizational capability building, with a track record of elevating manager effectiveness and driving engagement and retention.</p></li><li><p>
Experience defining, implementing, and governing customer experience standards and brand voice across multi-channel customer environments.</p></li><li><p>
Ability to partner cross-functionally to ensure alignment between brand strategy and operational execution.</p></li><li><p>
Strong experience implementing quality assurance frameworks, performance metrics, and continuous improvement processes to drive consistency in customer experience.</p></li><li><p>
Demonstrated ability to drive results, lead change, and foster a culture of continuous improvement.</p></li><li><p>
Ability to manage multiple priorities and initiatives simultaneously in a fast-paced, deadline-driven environment.</p></li><li><p>
Exceptional communication, influencing, and interpersonal skills, with the ability to align stakeholders and reinforce consistent messaging across the organization.</p></li></ul><p></p><p><b>
Minimum Education and Experience:</b></p><ul><li><p>
Bachelor's degree in business, marketing, or related area.</p></li><li><p>
8-10 years of leading Solutions Center operations.</p></li></ul><p></p><p><b>
Work Authorization:</b> Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.</p><p></p><p><b>
Salary Range:
</b></p>$127,480.00 - $203,970.00<ul><li><i>This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.</i></li></ul>
This role is also eligible for an annual incentive plan based on company performance.<p></p><h1 class="jobSectionHeader"><b>
How We Support Your Wellbeing:
</b></h1><p>Our employees are our most valuable asset. That&rsquo;s why at SCANA Energy/IGS Energy, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.</p><ul><li><p><b>
Healthcare Essentials:</b> Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.</p></li><li><p><b>
Mental Wellbeing:</b> Robust support through Headspace and free mental healthcare visits for you and your dependents.</p></li><li><p><b>
Family Planning Support:</b> Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.</p></li><li><p><b>
Financial Readiness:</b> Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.</p></li><li><p><b>
Work-Life Balance: </b>Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Equal Opportunity Employment:
</b></h1><p>It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.</p></div><p></p>

Director, SCANA Customer Care

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p><br>
</p><p><b>Reporting to: Marketing Director.</b></p><p><b>
Location</b>: Dubai, United Arab Emirates.</p><p></p><p><b><br>
Position Purpose:</b></p><p>
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions:</b></p><p><b>
Strategy</b><b>
</b></p><ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul><p></p><p><b><br>
Customer Insight
</b></p><ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul><p></p><p><b><br>
Loyalty Program</b></p><ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul><p></p><p><b><br>
 </b><b>Team Structure &amp; Talent Management</b></p><ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div><br>
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

The Educators school NJB Clifton Campus

<p>Job Description Marketing Officer / Assistant to Director</p><p><b>Position:</b> Marketing Officer<br/><b>Department:</b> Administration, Admissions &amp; Marketing<br/><b>Reports To:</b> Director</p><p>Job Purpose</p><p>The Marketing Officer / Assistant to Director is responsible for increasing student enrollment, strengthening the school's brand image, supporting the Director in daily operations, ensuring effective communication between departments, maintaining parent satisfaction, and coordinating marketing, admissions, and administrative activities.</p><p>Key ResponsibilitiesMarketing &amp; Admissions</p><ul><li>Achieve monthly and annual admission targets.</li><li>Generate admission inquiries through various marketing channels.</li><li>Conduct campus tours and admission counseling for prospective parents.</li><li>Plan and execute marketing campaigns, promotions, and admission drives.</li><li>Manage social media platforms and digital marketing activities.</li><li>Develop marketing materials including brochures, flyers, banners, and presentations.</li><li>Monitor competitor activities and market trends.</li><li>Build relationships with community organizations and potential partners.</li></ul><p>Executive Support to Director</p><ul><li>Manage the Director's schedule, appointments, and meetings.</li><li>Prepare reports, presentations, notices, circulars, and official correspondence.</li><li>Record meeting minutes and ensure follow-up on action items.</li><li>Coordinate with all departments to ensure timely completion of assigned tasks.</li><li>Track deadlines and monitor project progress.</li><li>Maintain confidential files, records, and management documents.</li><li>Assist the Director in planning and implementing strategic initiatives.</li></ul><p>Parent Relations &amp; Customer Service</p><ul><li>Ensure professional handling of parent inquiries and complaints.</li><li>Maintain high standards of customer service and communication.</li><li>Support parent engagement and retention initiatives.</li><li>Ensure positive parent experiences during admissions and throughout the academic year.</li></ul><p>Event Management &amp; Public Relations</p><ul><li>Organize school events, open houses, exhibitions, orientations, and promotional activities.</li><li>Coordinate media coverage and publicity for school achievements and events.</li><li>Collect and promote student and parent success stories and testimonials.</li><li>Strengthen the school's reputation within the community.</li></ul><p>Administrative Coordination</p><ul><li>Coordinate communication among academic, administrative, accounts, HR, and support departments.</li><li>Maintain accurate records and documentation.</li><li>Ensure timely submission of departmental reports.</li><li>Perform any additional duties assigned by the Director.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in Marketing, Business Administration, Education, or a related field.</li><li>Minimum 2&ndash;3 years of relevant experience, preferably in the education sector.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Proficiency in MS Office, Google Workspace, Canva, social media platforms, and digital marketing tools.</li></ul><p>Required Competencies</p><ul><li>Marketing &amp; Brand Development</li><li>Admissions Management</li><li>Communication &amp; Public Relations</li><li>Customer Service Excellence</li><li>Report Writing &amp; Documentation</li><li>Event Planning &amp; Coordination</li><li>Time Management &amp; Organization</li><li>Leadership &amp; Team Coordination</li><li>Problem Solving &amp; Decision Making</li><li>Professionalism &amp; Confidentiality</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Achievement of admission and enrollment targets.</li><li>Inquiry-to-admission conversion rate.</li><li>Timely completion of Director's assignments.</li><li>Parent satisfaction and response time.</li><li>Social media growth and engagement.</li><li>Quality and timeliness of reports and documentation.</li><li>Successful execution of marketing campaigns and school events.</li><li>Effective coordination among departments.</li><li>Community outreach and partnership development.</li><li>Maintenance of a positive school image and reputation.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Marketing Officer

Al Rawabi Dairy Compnay

<p>Job Purpose</p><p>The Training Manager is responsible for designing, implementing, and evaluating training programs that enhance the knowledge, skills, and performance of the sales team. The role ensures that sales representatives understand dairy products, sales techniques, customer service standards, market trends, and company policies to achieve business objectives.</p><p>Key Responsibilities</p><ul><li>Develop and execute annual sales training plans.</li><li>Conduct onboarding programs for new sales employees.</li><li>Design training materials, manuals, presentations, and e-learning content.</li><li>Train sales teams on:</li><li>Dairy products and product features.</li><li>Sales techniques and negotiation skills.</li><li>Customer relationship management.</li><li>Route-to-market strategies.</li><li>Food safety and quality standards.</li><li>Assess training needs through performance reviews and sales data analysis.</li><li>Organize workshops, coaching sessions, and field training.</li><li>Evaluate training effectiveness using KPIs and feedback surveys.</li><li>Collaborate with Sales Managers to identify skill gaps.</li><li>Monitor industry trends and introduce best training practices.</li><li>Manage training budgets and external training providers.</li><li>Maintain training records and compliance documentation.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in Business Administration, Marketing, Human Resources, Education, or related field.</li><li>5&ndash;10 years of experience in sales training, preferably within FMCG, dairy, food &amp; beverage, or agricultural sectors.</li><li>Strong knowledge of sales processes and customer management.</li><li>Experience in instructional design and adult learning principles.</li><li>Excellent presentation and communication skills.</li><li>Proficiency in Microsoft Office and Learning Management Systems (LMS).</li></ul><p>Key Skills</p><ul><li>Sales Coaching</li><li>Training &amp; Development</li><li>Leadership</li><li>Performance Management</li><li>Presentation &amp; Facilitation</li><li>Communication &amp; Interpersonal Skills</li><li>Data Analysis</li><li>Project Management</li><li>Stakeholder Management</li></ul><p>KPIs</p><ul><li>Training completion rate.</li><li>Sales team productivity improvement.</li><li>Increase in sales revenue after training interventions.</li><li>Product knowledge assessment scores.</li><li>Employee retention and engagement levels.</li><li>Customer satisfaction metrics.</li><li>Time-to-productivity for new sales hires.</li></ul><p>Reporting Structure</p><ul><li>Reports to: Sales Director / Commercial Director / HR Director</li><li>Supervises: Sales Trainers, Training Coordinators, or Learning Specialists</li></ul><p>Job Type: Full-time</p><p>Pay: AED9,000.00 - AED12,000.00 per month</p><p>Application Question(s):</p><ul><li>SAP Experience </li></ul><p>Experience:</p><ul><li>FMCG: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Training Manager - Sales

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Day Shift
<br><br>
<b>Description:</b><br>
POSITION PURPOSE
<br><br>
Work Remote Position
<br>Manages and oversees a team responsible for daily cash posting within the Hospital or Medical Group revenue operations of an assigned Patient Business Services (PBS) location. Leads team responsible for daily cash posting reconciliation to ensure accurate billing, collections, and posting processes are followed. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service, operational and financial performance to achieve a world class revenue cycle team. Attends managerial meetings and supports the core values of Trinity Health, which is an integral part of this position. This position reports directly to the Director Cash Application and Customer Service.
<br><br>
ESSENTIAL FUNCTIONS
<br><br>
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
<br><br>
Manages and oversees day-to-day activities and responsibilities of cash posting team responsible for receipt, posting, and reconciliation of all incoming cash payments in order to achieve optimal performance and colleague productivity goals for an assigned PBS location.
<br><br>
Responsible for the supervision of Cash Posting Supervisor(s) and subordinate colleagues, and with the assistance of the Supervisor, ensures all cash posting activities are completed in a timely, accurate and compliant manner.
<br><br>
Develops proposals for the Director Cash Application and Customer Services regarding long and short-term goals, objectives and strategies for the cash posting operations. Monitors operations to ensure goals are achieved.
<br><br>
Assists the Director Billing and Follow-up in the development of broader goals and objectives based on assigned PBS needs and ensures continuous improvement in quality, operational cost effectiveness, customer satisfaction and resource utilization.
<br><br>
Reviews cash posting trends, makes recommendations for resolution of issues and findings from Cash Posting Supervisor(s), and report findings to the Director Cash Application and Customer Service and others PBS leadership.
<br><br>
Monitors cash posting team productivity and performance to identify areas of inconsistency and to optimize utilization of colleague resources.
<br><br>
Participates with peers and the Director Cash Application and Customer Service in the redesign of cash posting processes and systems to improve services, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes.
<br><br>
Manages continuous quality improvement initiatives across the cash posting team and other departments within the PBS to streamline processes.
<br><br>
Manages assigned staff to ensure steady workflow balance and high-quality outcomes anticipating and planning for staffing fluctuations:
<br><br>
<ul>
<li>Interviews, selects and is accountable for the on-going development and evaluation of colleagues within the area of responsibility;</li>
<li>Develops colleague work schedules to ensure cost effective staffing that meets customer requirements and financial performance;</li>
<li>Establishes, implements and evaluates on-going performance improvement programs, utilizing an interdisciplinary approach;</li>
<li>Responsible for the financial and personnel management of assigned areas, and</li>
<li>Effectively directs and facilitates a multidisciplinary team to achieve its desired outcomes.</li>
</ul>
Creates and monitors a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability utilizing a participative management style to ensure staff retention. Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation.
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Maintains professional development and growth through journals, professional local, regional and national affiliations, continuing educational programs seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general:
<br><br>
<ul>
<li>Develops and implements an annual plan of personal and professional development.</li>
</ul>
Serves in a leadership role and promotes positive Human Resource Management skills by fostering teamwork between business and clinical stakeholders and by recruiting, retaining, training, monitoring, developing and managing staff to achieve strategic objectives.
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Other duties as needed and assigned by the Director.
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Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
<br><b>(Salary Range:</b> $36.3426-$54.5140)
<br><br>
MINIMUM QUALIFICATIONS
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Must possess a comprehensive knowledge of revenue cycle functions and systems, as normally obtained through a Bachelor’s degree in Business or Healthcare Administration or a related field, and minimum five (5) years of experience within the area of revenue management, specifically experience managing the functional area of Cash Posting/Cash Application or other management functions related to revenue cycle activities or an equivalent combination of education and experience. Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred.
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Exhibits superior management skills that emphasize team‑building and strong leadership with the ability to provide clear direction to the department.
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Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards
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Supervisory experience.
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Must have strong written and verbal communication skills. Ability to communicate and work with patients/guarantors, physicians, physician office personnel, colleagues, 3rd party payer review personnel, and others to expedite revenue cycle processes to avoid negative financial and/or customer service impact on the facility. Serves as a change agent, coach, mentor, team builder and facilitator.
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Must demonstrate strong organizational skills leading a combination of direct and dotted‑line reporting relationships.
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Effective critical thinking, problem solving and decision-making skills. Strong quantitative and analytical abilities to process and display data.
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Requires proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
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Must be comfortable operating in a collaborative, shared leadership environment.
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Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
<br><br>
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
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This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.
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Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.
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Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
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The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions
<br><br>
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
<br><br>
Must possess the ability to comply with Trinity Health policies and procedures.
<br><br>
Our Commitment
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Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Manager Cash Posting/Applications -PFS (Remote)

Novia Corporation

<p>Overview:</p><p>Located in Salem, NH &ndash; Novia Corporation is looking for a Staff Accountant to support and increasingly lead the daily accounting needs of the organization. This role is responsible for full-service Accounts Payable, Accounts Receivable, and General Accounting, while also growing into financial reporting, analysis, and process optimization.</p><p>The Staff Accountant will take increasing ownership of all accounting functions within the Finance Team, help drive continuous improvement and automation of key processes, and support the Finance Director in delivering timely, accurate, and insightful financial information. The Staff Accountant should strive to provide exemplary customer service to internal and external customers while maintaining the highest standards of accuracy, timeliness, and compliance.</p><p>Essential duties include, but not limited to:</p><p><b>Accounts Payable</b></p><ul><li>Code and enter A/P invoices into ERP.</li><li>Obtain appropriate approvals based on Delegation of Authority for non&ndash;purchase-order invoices.</li><li>Process weekly vendor payment runs &ndash; electronic payments and checks.</li><li>Maintain vendor records for audit compliance; document and track all changes.</li><li>Handle vendor communications to resolve billing disputes.</li><li>Review and process employee expense reports.</li><li>Assist Finance Director in keeping SOPs up to date and ensuring employees are aware of updates.</li><li>Assist in annual 1099 filing in accordance with tax deadlines.</li><li>Perform weekly GRNI review.</li><li>Perform monthly vendor statement reconciliations.</li></ul><p><b>Accounts Receivable</b></p><ul><li>Reconcile and post daily lockbox.</li><li>Prepare and post mobile deposits.</li><li>Maintain customer files for audit compliance.</li><li>Perform daily collections efforts to keep customers in compliance with their terms.</li><li>Provide weekly customer aging to Finance Director with notes for review.</li><li>Report and file monthly sales tax.</li><li>Review open orders daily and invoice completed shipments.</li><li>Resolve clients&rsquo; billing issues as they arise.</li></ul><p><b>General Accounting &amp; Month-End Close</b></p><ul><li>Monitor and reconcile daily bank activity.</li><li>Post all outgoing cash (direct debit payments).</li><li>Post all incoming cash (lockbox, ACHs, wires, etc.).</li><li>Support Finance Director during month-end close, including preparation of supporting schedules.</li><li>Complete monthly cash reconciliations.</li><li>Assist in preparation of the cash forecast.</li><li>Ensure A/P is closed by close day 1.</li><li>Perform fixed asset reconciliation and depreciation posting.</li><li>Prepare and post recurring and ad hoc journal entries as needed.</li><li>Support Finance Director with internal and external audits.</li><li>Perform monthly analysis on KPI&rsquo;s, debtors, creditors, open POs, open sales orders, etc.</li></ul><p><b>Financial Reporting &amp; Analysis </b></p><ul><li>Assist in preparation of monthly financial reporting packages (P&amp;L, balance sheet, cash flow, and KPI reporting).</li><li>Perform financial analysis on trends and deviations to budget/forecast, including commentary on key drivers.</li><li>Prepare and maintain schedules to support forecasting, budgeting, and variance analysis.</li><li>Partner with the Finance Director to develop and refine dashboards or standard reports for management.</li><li>Provide ad hoc analysis to support business decisions (pricing, customer profitability, spending trends, etc.).</li></ul><p><b>Process Improvement, Automation &amp; Optimization</b></p><ul><li>Work closely with the Finance Director and Business Systems/IT resources to identify opportunities to streamline and automate accounting and finance processes (e.g., ERP enhancements, workflow tools, templates).</li><li>Document current and future-state processes and support the implementation of improved workflows.</li><li>Help design and test new reports, automations, and controls within the ERP and related systems.</li><li>Champion standardization and simplification of recurring tasks across A/P, A/R, and general accounting.</li></ul><p><b>Ownership of Accounting Functions &amp; Cross-Functional Support</b></p><ul><li>Act as a primary point of contact for day-to-day accounting questions from internal stakeholders.</li><li>Proactively monitor key accounting areas (A/P, A/R, cash, fixed assets, accruals) and escalate issues or risks.</li><li>Maintain and update accounting SOPs and process documentation as responsibilities evolve.</li><li>Cross-train necessary employees to ensure adequate coverage of critical tasks as needed.</li><li>Support other Finance projects and initiatives as the business grows.</li><li>All other duties as required.</li></ul><p><b>Ideal Candidate:</b></p><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or equivalent required.</li><li>1&ndash;3+ years of progressive accounting experience; manufacturing experience a plus.</li><li>Proficient with ERP systems and comfortable adapting to new software and tools.</li><li>Strong Excel skills (e.g., pivot tables, lookups, basic formulas; Power Query/BI a plus).</li><li>Interest and aptitude in financial analysis, reporting, and process automation.</li><li>Excellent interpersonal skills; teamwork and collaboration are cornerstones of our high-energy corporate culture.</li><li>Organized, able to prioritize, and able to balance day-to-day execution with continuous improvement.</li><li>Strong commercial acumen and business knowledge, with curiosity to understand operations and drivers of financial performance.</li><li>Enthusiasm for continuous improvement, problem solving, and taking on increased ownership over time.</li><li>Understands that this role will continue to expand as the business grows and the team develops.</li></ul><p><b>Physical Requirements: </b></p><ul><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift 25 pounds at times</li><li>Occasional travel may be required as needed</li></ul><p><b>Other Information:</b></p><ul><li>Salary - Full Time (M-F; 8am-5pm)</li><li>Weekly pay on Thursdays</li><li>Amazing benefits include:</li><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>401K with company matching</li><li>Life Insurance</li><li>Paid Time Off</li><li>Tuition Reimbursement</li></ul><p><i>Novia Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p><p>Pay: $65,000.00 - $75,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Staff Accountant

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