director of customer service

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels. Main Job Duties &amp; Responsibilities: Call Centre Operations Section: - Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries. - Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction. - Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets. - Provide leadership and support to call center teams through training, coaching, and performance monitoring. - Leverage technology and tools to enhance operational efficiency and automate call center processes. Customer Happiness Centre Operations Section: - Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values. - Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries. - Develop initiatives to improve customer experience and achieve high satisfaction rates. - Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement. - Collaborate with internal departments to resolve systemic issues impacting customer happiness. Service Quality &amp; Continuous Improvements Section: - Develop and implement frameworks for monitoring service quality across all customer service channels. - Define and track Key Performance Indicators (KPIs) to measure and enhance service performance. - Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions. - Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies. - Leverage customer satisfaction surveys and feedback to implement targeted improvements. - Foster a culture of innovation and excellence to consistently improve service delivery and operational performance. Skills - 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements. - A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field. - Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics). - Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows. - Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction. - Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction. - Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues. - Leadership: Effective team leadership and management skills, fostering a positive and productive work environment. - Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director of Customer Service

Findr DXB ( Dream Jobs HR Consultant LLC)

<div>
 
 The job holder will be responsible for developing, continuously improving, and delivering exceptional customer service in a BTS (Built to sell) environment to enhance customer experience and, in turn, enable customer loyalty and retention.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled promptly and professionally.
 </li>
 <li>
 Manage all customer service-related matters, including after-sales and sales operations, handover, and beneficial occupation processes. Proactively address any community management challenges that may arise, ensuring effective resolution and Customer satisfaction.
 </li>
 <li>
 Create and implement efficient and balanced workflows that maximise efficiency and produce high service quality and customer satisfaction, improving NPS (Net Promoter Score), CSAT (Customer Satisfaction), or other Customer Metrics.
 </li>
 <li>
 Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitative processes are aligned with business standards.
 </li>
 <li>
 Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.
 </li>
 <li>
 Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frameworks, policies and procedures underpinned by DOA's (Delegation of Authority).
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction, loyalty, and retention. This includes creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.
 </li>
 </ul>
</div>

ASMO

<div>
 
 ASMO is a groundbreaking joint venture between DHL and Aramco. Inheriting DHL&rsquo;s logistics excellence and Aramco&rsquo;s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.
 
 
 ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.
 
 
 
 
 
 
 
 Objective:
 
 
 
 
 
 
 
 The Direct Sales &amp; Customer Service Director is responsible for overseeing and driving sales activities while ensuring the highest levels of customer satisfaction. This role plays a key role in achieving ASMO&rsquo;s strategic goals and maintaining its competitive edge in the market.
 
 
 
 
 
 
 
 General Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Develop and execute the Department&rsquo;s long-term strategic plan in alignment with the corporate strategies.
 </li>
 <li>
 Develop annual business plans for the Department and ensure the achievement of financial and strategic objectives.
 </li>
 <li>
 Report to the CCO on the progress of activities against the annual business plans, opportunities, challenges and issues faced, mitigations taken, etc. as required, to make an informed decision.
 </li>
 <li>
 Manage and continuously monitor the performance of the Department to ensure performance deviations are identified in a timely manner, and required resources and actions are implemented to meet performance targets.
 </li>
 <li>
 Align the Sales &amp; Customer Service department with ASMO&rsquo;s &ldquo;value leadership&rdquo; strategy, emphasizing cost efficiency and superior supply chain service performance.
 </li>
 <li>
 &squf; Develop and implement sales strategies that contribute to net growth and profitability in alignment with the business plans.
 </li>
 <li>
 Lead a diverse team of sales managers and sales executives.
 </li>
 <li>
 Cultivate a high-performance culture that promotes innovation, collaboration, and a strong customer-centric focus.
 </li>
 <li>
 Conduct in-depth market research to identify opportunities, market trends, and customer needs within the energy, petrochemical, chemical and industrial sectors.
 </li>
 <li>
 Develop and present compelling new business proposals, focusing on both acquiring new customers and nurturing existing customer relationships.
 </li>
 <li>
 Enhance customer relationships and ensure that ASMO consistently exceeds customer expectations in terms of quality, service, and performance.
 </li>
 <li>
 Oversee the sales order processing function and manage the sales-related help desk to promptly address customer inquiries and issues.
 </li>
 <li>
 Collaborate closely with the Marketing Director to create a compelling brand identity and position ASMO as an industry leader.
 </li>
 <li>
 Work in conjunction with the Business Development Director to identify and pursue new business opportunities from both new and existing customers.
 </li>
 <li>
 Ensure the achievement of the function&rsquo;s strategic objectives by setting priorities and objectives for direct reports, managing performance, developing, and motivating highly qualified talent, and providing strategic direction to maximise performance, and improve operational excellence and productivity.
 </li>
 <li>
 Raise employee awareness and commitment to ASMO&rsquo;s vision, mission, values and corporate strategy to establish a highly engaged and motivated workforce, and continuously improve performance.
 </li>
 <li>
 In coordination with the Chief Commercial Officer and the Human Capital Department, ensure smooth workflow of operational processes and optimal utilization of resources.
 </li>
 <li>
 Prepare and recommend the Department&rsquo;s budget in alignment to the respective annual business plan.
 </li>
 <li>
 Monitor the Department&rsquo;s financial performance against the approved budget, identify areas of unsatisfactory performance (if any), and recommend mitigating actions.
 </li>
 <li>
 Identify and manage implementation of change initiatives on systems, processes and practices considering &lsquo;international leading practices&rsquo;, and/or other changes in the business environment.
 </li>
 <li>
 Manage the development and implementation of Departmental policies, systems, processes, and procedures to ensure operational excellence.
 </li>
 <li>
 Identify and manage the implementation of improvements to ensure compliance with ASMO&rsquo;s standards and regulatory requirements that are aligned to business needs to increase operational effectiveness.
 </li>
 <li>
 Present regular and ad-hoc management reports related to the function, provide recommendations to the Chief Commercial Officer on new opportunities, highlight critical issues and challenges, and provide strategic insight to ensure effective decision-making.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, or equivalent from a recognized and accredited university is required.
 </li>
 <li>
 Master&rsquo;s degree in Business Administration, or equivalent from a recognized and accredited university is preferred.
 </li>
 <li>
 Demonstrated proficiency in oral and written English.
 </li>
 <li>
 13 years&rsquo; experience in similar or related field, out of which 7 years at a managerial / leading position.
 </li>
 <li>
 Demonstrated success in leading and developing high-performing teams
 </li>
 <li>
 &squf; A proven track record of experience in sales and customer service roles.
 </li>
 </ul>
</div>

Director of Sales & Customer Service

Virtucruit

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.Role OverviewThe CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.Key Responsibilities<ul><li>Journey Mapping: Design end-to-end customer journeys for all platform touchpoints.</li><li>Service Operations: Establish call centers, chatbots, and digital support tools.</li><li>Customer Insights: Use data to track satisfaction, NPS, and loyalty KPIs.</li><li>Training: Implement customer service training for front-line teams.</li><li>Continuous Improvement: Lead initiatives to enhance the customer lifecycle experience.</li></ul>Qualifications & Experience<ul><li>12+ years of CX leadership in automotive, retail, or digital platforms.</li><li>Strong CRM and customer service systems knowledge.</li><li>Experience in building CX functions from the ground up.</li></ul>What This Role OffersA career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector. Required Skills: <ul><li>Automotive</li><li>Offers</li><li>Operations</li><li>CRM</li><li>Service Delivery</li><li>Customer Experience</li><li>Retail</li><li>Continuous Improvement</li><li>Design</li><li>Customer Service</li><li>Leadership</li><li>Training</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkbIEP7Oz28Mzob4Y52tg1dft" width="0" height="0" />

Customer Experience Director

HealthTrust

<div>This position is incentive eligible. 
 
 
<h5 class="jobSectionHeader">Introduction</h5>
Do you want to join an organization that invests in you as a(an) Director Procure to Pay Customer Experience? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Benefits</h5>
HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Director Procure to Pay Customer Experience like you to be a part of our team.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
Procure to Pay (P2P) Customer Experience Director will lead and optimize the end-to-end P2P experience for internal stakeholders and external suppliers. In this role, the director will drive process excellence, digital transformation, and stakeholder satisfaction across procurement, accounts payable, and supplier onboarding operations. You will serve as the voice of the customer within the P2P function, ensuring seamless, efficient, and value-driven interactions at every touchpoint.
What will you do in this role:
Customer Experience Leadership
<ul><li>Design and implement a cohesive customer experience strategy for the P2P function aligned with enterprise goals.
</li><li>Act as the P2P process owner for customer experience, driving continuous improvement across stakeholder and supplier journeys.
</li><li>Establish customer satisfaction KPIs and service level expectations (SLAs), and track performance across all P2P functions.
</li></ul>Process Optimization &amp; Transformation
<ul><li>Identify friction points in the P2P lifecycle and lead cross-functional initiatives to eliminate inefficiencies.
</li><li>Partner with Procurement, AP, IT, and Finance to optimize workflows, tools, and user interfaces.
</li><li>Lead the implementation of self-service tools, supplier portals, chatbots, and other digital solutions to enhance the user experience.
</li></ul>Stakeholder Engagement &amp; Communication
<ul><li>Serve as the liaison between P2P and internal departments to capture feedback and align process enhancements.
</li><li>Champion stakeholder education and change management to ensure smooth adoption of new systems and practices.
</li><li>Lead forums, surveys, and feedback sessions with business units and suppliers to ensure their needs are being met.
</li></ul>Data-Driven Insights
<ul><li>Analyze customer feedback, transaction data, and process metrics to uncover trends and drive data-informed decisions.
</li><li>Deliver executive-level reporting on P2P customer experience performance, root causes of dissatisfaction, and improvement initiatives.
</li></ul>Team Leadership &amp; Culture
<ul><li>Build, lead, and mentor a high-performing team focused on delivering superior service and operational excellence.
</li><li>Foster a culture of empathy, collaboration, innovation, and continuous improvement.</li><li>
Performs other duties as assigned.
</li><li>Practices and adheres to the &ldquo;Code of Conduct&rdquo; and &ldquo;Mission and Value Statement.&rdquo;
</li></ul>What qualifications will you need:
<ul><li>Bachelor&rsquo;s degree in business, Supply Chain, Finance, or related field, required</li><li>
Master&rsquo;s degree or MBA, preferred</li><li>
5+ years in a leadership role with a focus on customer experience or process excellence, required
</li><li>Strong understanding of end-to-end P2P processes, systems (e.g., SAP, Oracle, Coupa, Ariba), and compliance requirements, required
</li></ul>In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Procure to Pay Customer Experience opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Director Procure to Pay Customer Experience

DUBAI PROPERTIES GROUP LLC

An opportunity has arisen for a Director - Residential Customer Care to join Dubai Holding Real Estate. The main duties and responsibilities of this role:<ul><li>Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.</li><li>Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.</li><li>Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.</li><li>Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.</li><li>Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA&#x27;s (Delegation of Authority).</li><li>Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.</li><li>Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA&#x27;s (Service Level Agreements).</li><li>Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.</li><li>Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.</li><li>Provide high quality and consistent customer service to address the customers&#x27; business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.</li><li>Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.</li><li>Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.</li><li>Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.</li><li>Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.</li><li>Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.</li><li>Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.</li><li>Work closely with other senior leaders to ensure that customer management activities are aligned with the company&#x27;s overall goals and objectives.</li></ul>

Director - Residential Customer Care

Red Bull MOBILE Saudi offered by FNT

<div>
 
 
 About Us:
 
 
 
 Red Bull MOBILE Saudi is revolutionizing the telecom industry with energy, innovation, and a bold youth-driven approach. We're building a
 
 digital-first brand
 
 that breaks the mold&mdash;and we&rsquo;re looking for sharp, strategic leaders to join the movement.
 
 
 This role is your chance to shape the
 
 postpaid and roaming experience
 
 for a new generation of mobile users, driving both growth and brand love.
 
 
 
 Job Summary:
 
 
 
 As the
 
 Consumer Postpaid &amp; Roaming Director
 
 , you&rsquo;ll own the full strategy and execution of Red Bull MOBILE&rsquo;s postpaid offerings and roaming business. You&rsquo;ll create bold, user-friendly, and competitive products, while collaborating cross-functionally to deliver high-impact campaigns and seamless customer journeys.
 
 
 This is a high-impact role with visibility across the organization, ideal for someone with deep telecom experience and a passion for
 
 digital-first customer experience
 
 .
 
 
 
 Key Responsibilities:
 
 
 
 
 Strategy &amp; Portfolio Leadership
 
 
 <ul>
 <li>
 Define and lead the postpaid product strategy, pricing models, and device subsidy programs.
 </li>
 <li>
 Craft smart and agile roaming propositions to enhance customer experience and boost usage.
 </li>
 <li>
 Analyze market trends and customer behavior to ensure constant innovation and relevance.
 </li>
 </ul>
 
 
 Product Launch &amp; Lifecycle Management
 
 
 <ul>
 <li>
 Develop end-to-end product documentation including business cases, briefs, and training content.
 </li>
 <li>
 Drive the dunning cycle and retention programs for postpaid customers.
 </li>
 <li>
 Ensure timely delivery of all launches, campaigns, and device offers in sync with commercial goals.
 </li>
 </ul>
 
 
 Roaming &amp; Partnerships
 
 
 <ul>
 <li>
 Lead the onboarding and commercial management of international roaming partners.
 </li>
 <li>
 Plan and launch regional roaming bundles and offers tailored to Red Bull MOBILE&rsquo;s active users.
 </li>
 <li>
 Coordinate cross-functionally to ensure compliance, delivery, and reporting.
 </li>
 </ul>
 
 
 Business Intelligence &amp; Optimization
 
 
 <ul>
 <li>
 Own segment performance tracking, with regular business reviews supported by data and research.
 </li>
 <li>
 Recommend adjustments to pricing, allowances, and service experiences based on analytics and KPIs.
 </li>
 <li>
 Drive a digital-first mindset in postpaid and roaming customer journeys.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Marketing, Business, or related field
 
 .
 </li>
 <li>
 
 8&ndash;10 years
 
 in telecom marketing or postpaid/roaming management.
 </li>
 <li>
 Strong business case and strategy development skills.
 </li>
 <li>
 Cross-functional leadership and project management experience.
 </li>
 <li>
 Data-driven with excellent Excel, presentation, and stakeholder communication skills.
 </li>
 <li>
 Bilingual (Arabic &amp; English) preferred.
 </li>
 </ul>
 
 
 Why Join Red Bull MOBILE Saudi?
 
 
 
 We move fast, think bold, and lead with purpose. If you&rsquo;re ready to bring high energy to a high-impact role, join a brand that&rsquo;s always one step ahead.
 
 
 
 
 
 #PostpaidMarketing #RoamingStrategy #TelecomCareers #Leadership #RedBullMobile #RiyadhJobs #DigitalFirst #CustomerExperience .
 
</div>

Consumer Postpaid & Roaming Director

Search 10000+ Director of customer service jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 director of customer service jobs NEAR_ME

Director of Customer Service

Director of Customer Service

Director of Sales & Customer Service

Customer Experience Director

Director Procure to Pay Customer Experience

Director - Residential Customer Care

Consumer Postpaid & Roaming Director