director of customer service

Arizona Custom Blends

Director of Customer Service &amp; Technical QuotingLocation: Tempe, AZ Employment Type: Full-Time Schedule: Monday&ndash;Friday Work Arrangement: On-Site Only (Not Remote) Reports To: Executive LeadershipAbout Arizona Custom BlendsArizona Custom Blends (ACB) is a fast-growing nutraceutical contract manufacturer specializing in premium powders and capsules. Operating in an FDA-regulated, cGMP-compliant environment, we partner with leading supplement brands to bring high-quality products to market.We are committed to accuracy, accountability, and collaboration&mdash;and we&rsquo;re seeking a strong leader to elevate our customer service and quoting operations.Position OverviewThe Director of Customer Service &amp; Technical Quoting is responsible for leading and optimizing all customer-facing service and quoting functions at ACB. This role oversees a team of three employees and ensures the delivery of accurate, timely quotes, exceptional customer communication, and seamless order execution.This individual will serve as a key cross-functional leader, working closely with Sales, Production, Purchasing, Quality, and Warehouse teams to align customer expectations with operational capabilities.The ideal candidate combines strong leadership skills with an understanding of manufacturing and technical documentation in a regulated environment.Key ResponsibilitiesLeadership &amp; Team Management<ul><li>Lead, coach, and develop a team of 3 customer service and quoting specialists</li><li>Establish performance standards, KPIs, and accountability measures</li><li>Drive a culture of accuracy, responsiveness, and customer-focused execution</li><li>Provide training and ongoing development in technical quoting and customer management</li></ul>Quoting Strategy &amp; Oversight<ul><li>Oversee the development of accurate and competitive nutraceutical manufacturing quotes</li><li>Review and approve complex or high-value quotes (raw materials, production, packaging, logistics)</li><li>Continuously refine pricing strategies, margin targets, and quoting processes</li><li>Ensure alignment between quoted scope and operational capabilities</li></ul>Customer Experience &amp; Account Management<ul><li>Serve as an escalation point for key customer issues and high-priority accounts</li><li>Ensure clear, proactive communication of timelines, requirements, and updates</li><li>Drive a high standard of customer satisfaction and long-term relationship building</li><li>Partner with Sales to support client onboarding and retention</li></ul>Operational &amp; Cross-Functional Alignment<ul><li>Collaborate with Sales, Production, Purchasing, Quality, and Warehouse teams to ensure seamless order execution</li><li>Identify and resolve process gaps that impact order flow or customer experience</li><li>Ensure accurate order processing, tracking, and fulfillment across all accounts</li><li>Support forecasting and capacity planning discussions as needed</li></ul>Technical &amp; Compliance Oversight<ul><li>Ensure all quotes and orders align with cGMP standards and quality requirements</li><li>Review specifications, formulations, and documentation for accuracy and feasibility</li><li>Maintain awareness of FDA Part 111 and industry best practices</li><li>Partner with Quality to ensure compliance throughout the order lifecycle</li></ul>Process Improvement &amp; Strategic Initiatives<ul><li>Identify opportunities to improve efficiency, reduce errors, and scale operations</li><li>Implement systems, tools, or workflows to enhance quoting and customer service functions</li><li>Lead or support special projects tied to company growth and operational excellence</li></ul>Required Qualifications<ul><li>5+ years of experience in customer service, sales support, or account management</li><li>2+ years of leadership or team management experience</li><li>Excellent written and verbal communication skills</li><li>High attention to detail with strong organizational and problem-solving abilities</li><li>Proficiency in Microsoft Word and Excel</li></ul>Preferred Qualifications<ul><li>Experience in nutraceutical, pharmaceutical, food, or regulated manufacturing</li><li>Background in chemistry, biology, food science, or a related field</li><li>Familiarity with cGMP, FDA Part 111, and quality systems</li><li>Experience building or overseeing technical manufacturing quotes</li><li>Experience working cross-functionally in a fast-paced production environment</li></ul>Why Join Arizona Custom Blends?<ul><li>Leadership role within a respected and growing nutraceutical manufacturer</li><li>Direct impact on customer experience and operational success</li><li>Collaborative, cross-functional team environment</li><li>Opportunities to shape processes and scale a growing department</li><li>Stable, full-time position with competitive benefits</li></ul>Benefits<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Director of Customer Service and Quoting

Squishy SCS

Job Title: Customer Service Director Company: Squishy SCS Location: Muharraq, Bahrain Salary: BHD 2.800 per monthJob Type: Full-timeSquishy SCS is seeking an experienced and customer-focused Customer Service Director to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.Key Responsibilities<ul><li>Develop and implement customer service strategies and policies</li><li>Lead, mentor, and manage the customer service team to achieve performance targets</li><li>Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Improve processes to enhance efficiency and customer experience</li><li>Collaborate with other departments to address customer needs and feedback</li><li>Implement training programs to develop team skills and service quality</li><li>Ensure compliance with company standards and service excellence</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field</li><li>Proven experience in customer service management, preferably in a leadership role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent problem-solving and conflict resolution abilities</li><li>Experience with customer service tools and CRM systems</li><li>Ability to analyze data and drive performance improvements</li></ul>Preferred Skills<ul><li>Experience managing large customer service teams</li><li>Strong understanding of customer experience (CX) strategies</li><li>Ability to work in a fast-paced, customer-centric environment</li><li>Multilingual skills are a plus</li></ul>Benefits<ul><li>Competitive salary package</li><li>Leadership role with growth opportunities</li><li>Supportive and collaborative work environment</li></ul>الراتب المدفوع: BD٢٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service Director

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
Your impact on our goals 
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</li><li>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</li><li>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</li><li>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</li><li>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</li><li>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</li><li>
Drive customer centric culture across Ooredoo and operating companies.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</li><li>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</li><li>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</li></ul>
Other expectations
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
Experience<ul><li> 
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</li><li>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

Associate Director, Customer Excellence

Honeywell

<div>When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn&rsquo;t just about developing cool things. That&rsquo;s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Senior Director Customer Support Management
 
Honeywell Aerospace is a leading provider of integrated avionics, engines, systems and service solutions for aircraft manufacturers, airlines, business and general aviation, military space, and airport operations.
What are we looking for?
 
A fantastic opportunity is available within Honeywell Aerospace! We are looking for a highly experienced and motivated leader to join us as a Senior Customer Support Director for our Americas Airlines customers, reporting directly to the Americas C&amp;PS VP. The successful individual will be a key member of our leadership network and will maintain our support for Boeing, Airbus and Embraer platforms operated by Airlines in North America and Latin Americas. The role will strengthen customer relationships and lead a team of experienced program managers to resolve escalations, drive aftermarket recovery, reduce working capital and improve internal processes that impact our customers. The leader will support customer program reviews, manage executive communications, and help drive the internal functions to meet customer needs. They will lead a highly experienced team focused on keeping our customers flying.</div>

Sr. Customer Support Director - Americas Airlines

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

b1BANK

<div>Summary
The Director of Bank Services provides strategic and operational leadership for all Bank Services functions, ensuring consistent execution, strong internal controls, regulatory compliance, and a high level of internal client support across the organization. This role directs the operational activities of all banking center staff, as well as all deposit operations support functions. The Director is responsible for ensuring policies and procedures are well documented and maintained in compliance with all applicable federal and state banking regulations. Emphasis is placed on delivering high-quality support to frontline banking center personnel and operational teams, enabling efficient and consistent service delivery. The Director collaborates closely with operational, compliance, and risk management teams to ensure strong internal controls are implemented and adhered to on a daily basis. This role requires an experienced leader with proven strength in project management, operational discipline, leadership, and effective communication. The Director is expected to manage complex initiatives, drive accountability, and continuously raise performance standards across the organization.
Specific Job Functions
Bank Services Department Leadership<ul><li>
Lead and manage the Bank Services Operations Department and all assigned staff.</li><li>
Ensure adherence to departmental processes, procedures, internal controls, and performance standards; monitor, track, and report production metrics.</li><li>
Maintain well-documented, easy-to-understand, and accessible departmental policies and procedures.</li><li>
Clearly document and communicate expectations on an ongoing basis.</li><li>
Oversee staff training, cross-training, and knowledge management to ensure appropriate coverage and continuity.</li><li>
Ensure a high level of internal customer support; document and analyze service requests to assess service levels and identify improvement opportunities.</li><li>
Manage the departmental budget and prepare future budget forecasts to support service levels and strategic objectives.</li></ul>
Banking Center Operational Oversight<ul><li>
Provide oversight of banking center operations in partnership with Retail and Banking Center Management.</li><li>
Maintain strong working relationships to promote effective collaboration and consistent execution.</li><li>
Collaborate to ensure banking center staff adhere to bank processes, procedures, and internal controls.</li><li>
Ensure banking center policies and procedures are well documented, well managed, clearly communicated, and accessible to all employees.</li></ul>
Infrastructure, Growth, and Operational Readiness<ul><li>
Maintain a flexible, scalable department infrastructure to support bank growth.</li><li>
Implement policies and procedures that support current and future operational infrastructure while ensuring appropriate user capabilities, efficient processes, and well-controlled risk.</li><li>
Collaborate with operational, compliance, and risk teams to ensure processes, procedures, system capabilities, and risk assessments are properly documented and reported to appropriate committees.</li><li>
Partner with IT and system-related teams to ensure operational systems function efficiently, issues are resolved timely, and corrective measures are implemented as needed.</li></ul>
Strategic Project Management<ul><li>
Provide formal project management for Bank Services initiatives, including detailed project plans, assigned resources, action items, timelines, and budgets.</li><li>
Lead and manage multiple concurrent projects, including process improvements, procedure enhancements, and regulatory initiatives.</li><li>
Ensure timely project completion through effective resource utilization and accountability.</li><li>
Maintain detailed project documentation and provide regular status and budget updates.</li><li>
Actively participate in committee meetings to present and discuss project status, risks, and financial impacts.</li></ul>
Regulatory Compliance and Examinations<ul><li>
Ensure Bank Services policies and procedures comply with all applicable federal and state regulatory requirements.</li><li>
Monitor regulatory guidance to ensure timely and accurate implementation of Bank Services-related requirements.</li><li>
Maintain clear, concise documentation to evidence compliance efforts.</li><li>
Manage departmental responsibilities related to safety and soundness, compliance, and regulatory examination preparation and support</li></ul>
Minimum Job Requirements<ul><li>
Bachelor&rsquo;s degree in business or a related field is required.<ul><li>
Four (4) years of experience in bank operations leadership can be used in lieu of degree.</li></ul></li><li>
Ten (10) years of experience in bank operations is required.</li><li>
Three (3) years of experience managing bank operations departments and staff is required.</li><li>
This position requires the applicant to live in one of the following states - Louisiana, Mississippi, Texas or Alabama</li><li>
Strong knowledge of bank operations, internal controls, and regulatory compliance.</li><li>
Demonstrated ability to manage multiple priorities, projects, and deadlines simultaneously.</li><li>
Proven leadership and supervisory skills with the ability to drive accountability and performance.</li><li>
Experience with project management methodologies and leading operational or regulatory initiatives (preferred).</li><li>
Ability to resolve immediate operational issues while maintaining a long-term strategic focus.</li><li>
Strong analytical skills with the ability to review, interpret, and document operational and regulatory information.</li><li>
Proficiency in Microsoft Office 365, including Excel; advanced data analysis and reporting skills preferred.</li><li>
Ability to work efficiently across multiple systems and platforms concurrently.</li><li>
Strong interpersonal, written, and verbal communication skills.</li><li>
Occasional travel as required.</li></ul>
Equal Opportunity Employer/Veterans/Disabled</div>

Director of Bank Services

CashNetPlus

Director of Jewelry Education &amp; Customer ExperienceDallas, TX (Multi-Location Role)About UsSuper Pawn is a growing pawn company redefining the industry with a focus on transparency, professionalism, and customer experience. We specialize in jewelry, luxury items, and high-value lending.Position OverviewWe are hiring a Director of Jewelry Education &amp; Customer Experience to train and develop our team across multiple locations.This role focuses on:<ul><li>Teaching employees how to evaluate jewelry accurately</li><li>Training staff to clearly explain how values are determined</li><li>Improving customer communication and overall experience</li></ul>Key Responsibilities<ul><li>Train employees on jewelry evaluation (gold, diamonds, luxury items)</li><li>Develop and implement consistent appraisal standards</li><li>Teach staff how to present and explain loan/purchase offers</li><li>Coach employees on communication and customer interaction</li><li>Visit store locations and provide hands-on training</li><li>Improve loan values, close rates, and consistency</li></ul>Qualifications<ul><li>Jewelry experience required (retail, pawn, or wholesale)</li><li>Strong knowledge of gold, diamonds, and pricing</li><li>Experience training or managing teams</li><li>Strong communication and leadership skills</li></ul>Preferred:<ul><li>Multi-location experience</li><li>Formal training (optional) (e.g., Gemological Institute of America)</li></ul>Compensation<ul><li>Competitive salary</li><li>Performance-based bonuses</li><li>Growth opportunity</li></ul>What Makes This Role UniqueAt Super Pawn:We don&rsquo;t just give prices &mdash; we justify value and build trust.We are building a team that can confidently explain value and deliver a premium customer experience.Apply TodayIf you have strong jewelry knowledge and can train others to communicate value clearly, we want to hear from you.Pay: $80,000.00 - $110,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Director of Jewelry Education & Customer Experience

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