director of field service

STACK INFRASTRUCTURE

<div><div>THE COMPANY:</div>
<div>STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world&rsquo;s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.</div>
<div>STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.</div>
<div></div><div>THE POSITION:</div>
<div>We are seeking an experienced and visionary Director, MEP Equipment Deployment, to lead the strategy, execution, and governance of mechanical, electrical, and plumbing (MEP) equipment deployment for a large-scale, single-campus data center build. This senior leadership role will be responsible for setting deployment standards, managing cross-functional execution teams, and ensuring mission-critical systems are delivered with precision, efficiency, and reliability. The ideal candidate combines deep technical expertise with executive-level leadership, strategic planning, and stakeholder management.</div>
<div></div><div>RESPONSIBILITIES:</div>
<div></div><div>Strategic Leadership</div>
<ul><li>Define the overall deployment strategy for MEP equipment across the full campus lifecycle.</li>
<li>Establish best practices, processes, and KPIs for equipment delivery, installation,</li>
</ul><div>and commissioning.</div>
<ul><li>Drive alignment between design, construction, commissioning, and operations teams to meet long-term campus objectives.</li>
<li>Serve as an expert stakeholder on deployment risk management, compliance, and escalation resolution.</li>
</ul>
<div></div><div>Program &amp; Team Oversight</div>
<ul><li>Lead a team of project-focused MEP deployment managers and coordinators across the campus.</li>
<li>Contribute to procurement strategies and vendor partnerships to ensure scalability, cost efficiency, and reliability.</li>
<li>Provide oversight of schedules, budgets, and resource allocation for MEP deployment activities.</li>
<li>Ensure consistent execution across all phases of the deployment program.</li>
</ul>
<div></div><div>Technical Governance</div>
<ul><li>Oversight of major mechanical (chillers, Dry Coolers, CRAH/CRAC), electrical (switchgear, UPS, STS/PDUs, generators), and plumbing systems deployment.</li>
<li>Support the review of critical design decisions, testing protocols, and commissioning plans.</li>
<li>Champion innovation and standardization in equipment deployment methodologies.</li>
</ul>
<div></div><div>Stakeholder &amp; Executive Communication</div>
<ul><li>Act as a liaison between project leadership, design consultants, contractors, and operations teams.</li>
<li>Deliver regular program updates to stakeholders with clear risk/mitigation strategies.</li>
<li>Build trusted relationships with external vendors and contractors to ensure long-term collaboration.</li>
</ul>
<div></div><div>REQUIRED SKILLS &amp; EXPERIENCE:</div>
<ul><li>Bachelor&rsquo;s degree in Mechanical, Electrical, or Industrial Engineering, Construction Management, or related field.</li>
<li>8+ years of experience in MEP project management, with at least 3+ years focused on mission-critical data center environments or comparable large-scale infrastructure.</li>
<li>Proven track record managing deployment of complex mechanical and electrical equipment.</li>
</ul>
<div></div><div>THE DETAILS:</div>
<ul><li>Location: Denver, CO or Sterling, VA</li>
<li>Travel: Some domestic travel required, up to 20%</li>
<li>Compensation: $190,000 - $210,000/year + target bonus</li>
<li>Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs</li>
<li>Must be eligible to work in the United States</li>
<li>Must pass comprehensive background screening</li>
</ul>
<div></div><div>THIS MIGHT BE RIGHT FOR YOU IF:</div>
<ul><li>You&rsquo;re a strong communicator, equally comfortable in the boardroom as the data center hall. You&rsquo;re persuasive and clear, blending analytics with experience in decision-making.</li>
<li>You don&rsquo;t get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.</li>
<li>You&rsquo;re a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.</li>
<li>You&rsquo;re naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.</li>
</ul>
<div></div><div>WHY STACK?</div>
<ul><li>We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts &ndash; even a cell phone subsidy.</li>
<li>We foster a culture of appreciation, including peer-to-peer recognition programs.</li>
<li>Fun is part of our DNA, with events, game nights, happy hours, and barbecues.</li>
<li>We&rsquo;re growing &ndash; this is a great time to join and make an impact!</li></ul></div>

Director, MEP Equipment Deployment

HRPSP - Your Strategic HR Partner

We Are Hiring &ndash; Director &amp; Deputy DirectorLocation: IslamabadJoin a Leading Public Service Organization &amp; Shape Citizen-Centric OperationsA prestigious public service organization is seeking dynamic, results-driven leaders to manage and enhance operations at its Public Service Center in Islamabad. If you have strong leadership capabilities and experience in managing complex operational environments, this is an excellent opportunity to make a meaningful impact.Available Positions<ul><li>Director &ndash; 01 Position</li><li>Deputy Director &ndash; 02 Positions</li></ul>Eligibility CriteriaDirector<ul><li>Minimum Master&rsquo;s degree in Management, Public Administration, or a related field</li><li>Proven experience in leading large-scale operations</li><li>Strong strategic planning, decision-making, and coordination skills</li><li>Ability to effectively oversee multiple departments and functions</li></ul>Deputy Director<ul><li>Minimum Bachelor&rsquo;s degree in Management, Public Administration, or a related field</li><li>(Master&rsquo;s degree preferred)</li><li>5&ndash;7 years of experience in operations management or public service</li></ul><ul><li>Strong ability to supervise teams, assign tasks, and monitor performance</li><li>Excellent communication, analytical, and reporting skills</li></ul>Key ResponsibilitiesDirector<ul><li>Oversee and direct Public Service Center operations within delegated authority</li><li>Allocate responsibilities and ensure smooth operational workflows</li><li>Supervise citizen reception and service delivery mechanisms</li><li>Evaluate performance of service-providing institutions within the center</li><li>Submit proposals for operational improvements and staff recognition/disciplinary actions</li><li>Prepare reports, reference documents, and official correspondence</li><li>Ensure efficient utilization of resources</li><li>Act on behalf of senior leadership during absence, when required</li></ul>Deputy Director<ul><li>Manage daily center operations with a focus on efficiency and transparency</li><li>Supervise service evaluations and ensure compliance with policies and procedures</li><li>Handle official correspondence, applications, and citizen queries</li><li>Prepare reports, recommendations, and proposals for senior management</li><li>Ensure optimal resource utilization and effective team coordination</li></ul>What We Offer<ul><li>Market-Competitive Salary</li><li>Opportunity to work in a high-impact public service environment</li><li>Professional growth and leadership exposure</li></ul>Job Type: Full-timeWork Location: In person

Director & Deputy Director (Public Service Operations )

ENGIE Solutions Middle East

<div>
 
 
 Job Title:
 
 
 
 
 Service Delivery Director &ndash; Facilities Management Advisory
 
 
 
 
 Location: King Salman Energy Park (SPARK), Eastern Province, Saudi Arabia
 
 
 
 
 Employment Type: Full-time
 
 
 
 
 
 
 Position Summary
 
 
 King Salman Energy Park (SPARK) is a pioneering industrial ecosystem strategically positioned to be the leading energy hub in the region. SPARK is designed to attract global investment and set new standards in sustainability, operational excellence, and smart infrastructure.
 
 
 The Service Delivery Director is a senior leadership position within the Facilities Management Advisory function at SPARK. This role is responsible for leading the strategy, operations, and continuous improvement of all FM service delivery streams across the park, including hard and soft services.
 
 
 With a strong focus on performance, quality, tenant satisfaction, and innovation, the Director will oversee the delivery of integrated FM services provided by both internal teams and external service partners. This includes managing FM delivery standards, contract performance, operational governance, and digital transformation initiatives.
 
 
 This role will also act as a key liaison between tenants, service providers, internal stakeholders, and executive leadership &mdash; ensuring that FM services directly support SPARK&rsquo;s broader commercial, operational, and sustainability goals.
 
 
 
 
 
 Key Responsibilities
 
 
 1. Strategic Service Delivery Oversight
 
 <ul>
 <li>
 Lead the development and implementation of SPARK&rsquo;s FM service delivery strategy in alignment with global best practices and SPARK&rsquo;s masterplan.
 </li>
 <li>
 Ensure seamless coordination of all FM disciplines &mdash; including maintenance, cleaning, waste management, pest control, security, landscaping, utilities, and technical infrastructure.
 </li>
 <li>
 Translate business and operational objectives into service delivery models that ensure reliability, scalability, and cost-effectiveness.
 </li>
 <li>
 Define and enforce performance frameworks (SLAs/KPIs) for service providers, ensuring compliance with contractual, operational, and regulatory requirements.
 </li>
 </ul>
 
 2. Operational Excellence &amp; Compliance
 
 <ul>
 <li>
 Establish and continuously refine standard operating procedures (SOPs), emergency response protocols, and FM policies.
 </li>
 <li>
 Drive a culture of continuous improvement and quality assurance across all service lines.
 </li>
 <li>
 Oversee audits, inspections, and root cause analysis processes to ensure corrective actions are implemented promptly.
 </li>
 <li>
 Collaborate with the HSE team to ensure compliance with safety regulations and risk mitigation standards.
 </li>
 </ul>
 
 3. Tenant &amp; Stakeholder Experience
 
 <ul>
 <li>
 Serve as the primary escalation point for tenant-facing service issues, ensuring responsive resolution and proactive engagement.
 </li>
 <li>
 Implement a structured tenant feedback loop, using insights to optimize FM services and improve customer satisfaction.
 </li>
 <li>
 Work closely with the Leasing and Real Estate Development teams to support tenant onboarding, handovers, and FM transition planning.
 </li>
 <li>
 Lead regular service review meetings with strategic tenants, capturing opportunities for service innovation and improvement.
 </li>
 </ul>
 
 4. Vendor &amp; Contract Management
 
 <ul>
 <li>
 Lead the procurement, negotiation, onboarding, and performance management of all FM service vendors.
 </li>
 <li>
 Ensure contracts are structured to drive value, accountability, and flexibility as SPARK scales.
 </li>
 <li>
 Regularly evaluate vendor performance using scorecards, operational dashboards, and customer feedback.
 </li>
 <li>
 Develop contingency and continuity plans for critical service contracts to ensure business resilience.
 </li>
 </ul>
 
 5. Digital &amp; Smart FM Integration
 
 <ul>
 <li>
 Champion the deployment and optimization of CAFM, CMMS, and IoT-based smart FM tools.
 </li>
 <li>
 Drive automation, real-time monitoring, and predictive maintenance initiatives across SPARK&rsquo;s infrastructure.
 </li>
 <li>
 Leverage data analytics and BI dashboards to make evidence-based decisions and optimize service delivery.
 </li>
 <li>
 Collaborate with the Digital Transformation Office to align FM innovations with SPARK&rsquo;s smart city strategy.
 </li>
 </ul>
 
 6. Leadership &amp; People Management
 
 <ul>
 <li>
 Lead, mentor, and grow the service delivery team, fostering a performance-driven, customer-focused culture.
 </li>
 <li>
 Define clear roles, development plans, and succession strategies to build internal FM capability.
 </li>
 <li>
 Promote collaboration across technical teams, project delivery, and support functions.
 </li>
 <li>
 Model SPARK&rsquo;s core values and ensure alignment between FM team behavior and organizational culture.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Facilities Management, Engineering, Operations Management, or a related field.
 </li>
 <li>
 Master&rsquo;s degree or MBA is preferred.
 </li>
 <li>
 15+ years of experience in facilities management, with at least 5 years in a director-level role overseeing complex service delivery operations.
 </li>
 <li>
 Demonstrated experience managing multiple FM service lines across large-scale industrial or infrastructure environments.
 </li>
 <li>
 Deep understanding of integrated FM models, outsourcing strategies, and vendor governance.
 </li>
 <li>
 Proven track record of stakeholder engagement, issue resolution, and client satisfaction.
 </li>
 <li>
 Hands-on experience with CAFM/CMMS platforms and smart FM technologies.
 </li>
 <li>
 Familiarity with Vision 2030 priorities, Giga projects, and regulatory requirements in Saudi Arabia is advantageous.
 </li>
 </ul>
 
 
 
 
 Key Skills &amp; Attributes
 
 
 Leadership &amp; Strategic Thinking
 
 <ul>
 <li>
 Visionary leader with the ability to align FM operations with business growth and long-term planning.
 </li>
 <li>
 Strong change management and transformation capabilities.
 </li>
 </ul>
 
 Operational Management
 
 <ul>
 <li>
 In-depth understanding of FM operations, asset lifecycle planning, compliance, and service innovation.
 </li>
 <li>
 Ability to optimize processes, improve reliability, and reduce total cost of ownership (TCO).
 </li>
 </ul>
 
 Communication &amp; Influence
 
 <ul>
 <li>
 Excellent interpersonal skills with the ability to engage, influence, and build trust with diverse stakeholders.
 </li>
 <li>
 Capable of managing high-stakes conversations with clarity and diplomacy.
 </li>
 </ul>
 
 People Management
 
 <ul>
 <li>
 Skilled in talent development, performance coaching, and organizational design.
 </li>
 <li>
 Culturally sensitive and capable of leading within a multi-national, multi-vendor environment.
 </li>
 </ul>
 
 Technology &amp; Analytics
 
 <ul>
 <li>
 Competent in interpreting operational data to drive decision-making.
 </li>
 <li>
 Strong advocate for smart technologies, sustainability, and digital FM solutions.
 </li>
 </ul>
 
 
 
 
 
 
 
 Reporting Line
 
 
 Reports To:
 
 <ul>
 <li>
 Facilities Management Advisory &amp; Project Director
 </li>
 <li>
 Interfaces with: Executive Director &ndash; Operations, Head of Real Estate Development, and other C-suite executives as required.
 </li>
 </ul>
 
 
 
 
 Collaborates With
 
 
 Internal Stakeholders:
 
 <ul>
 <li>
 Real Estate, Leasing
 </li>
 <li>
 Procurement
 </li>
 <li>
 Digital Transformation
 </li>
 <li>
 Engineering &amp; Utilities
 </li>
 <li>
 Sustainability
 </li>
 <li>
 Finance
 </li>
 <li>
 HSE
 </li>
 </ul>
 
 External Stakeholders:
 
 <ul>
 <li>
 FM vendors
 </li>
 <li>
 Consultants
 </li>
 <li>
 Regulators
 </li>
 <li>
 Tenants
 </li>
 <li>
 Technology Partners
 </li>
 </ul>
 
 
</div>

Service Delivery Director – Facilities Management Advisory - SPAR

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

Hilton

<div>Assistant Director of Engineering
An Assistant Director of Engineering is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. 
What will I be doing?
As an Assistant Director of Engineering, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Responsible for maintenance issues within the hotel</li><li>
Perform daily checks around the hotel</li><li>
Conduct lift emergency release procedures as required</li><li>
Diagnose, maintain, and repair mechanical equipment within the hotel</li><li>
Ensure good relationships are built with internal and external customers</li><li>
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li><li>
Develop, implement, and direct all emergency programs</li><li>
Develop, implement and manage energy conservation programs for the property to minimize expenses</li><li>
Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li><li>
Perform special projects and other responsibilities as assigned</li><li>
Responsible for the health and safety of the hotel</li><li>
Ensure monthly safety inspections take place and employees are trained accordingly</li></ul>
What are we looking for?
An Assistant Director of Engineering serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Advanced knowledge of building management/engineering</li><li>
Positive attitude</li><li>
Good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own</li><li>
Previous experience in a management role</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
First Aid</li><li>
Vocational training in engineering or similar field</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Director of Engineering

<div>Assistant Director of Sales
An Assistant Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. 
 
 
What will I be doing? 
As Assistant Director of Sales, you will be responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. An Assistant Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments</li>
<li>Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support</li>
<li>Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity</li>
<li>Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests</li>
<li>Produce accurate and timely reports that meet the needs of the hotel and the management company</li>
<li>Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team</li>
<li>Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Contribute to relevant management meetings to develop and implement sales and marketing initiatives</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator</li></ul>
What are we looking for? 
An Assistant Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisational and planning skills</li>
<li>Experience in a similar role with a proven track record</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree-level qualification in a relevant field would be advantageous</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Director of Sales

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Director, Global Service Operations and Project Delivery, is responsible for leading and optimizing all operational functions that support the delivery of Services globally. This role oversees Project Management, Global Warehouse Operations, Lifecycle Services, Service Billing, Reporting &amp; Analytics, and Partner Governance. The Director will ensure operational excellence, drive process standardization, and enable scalable, high-quality service delivery across regions.
 
 
 What you&rsquo;ll do as the Director, Global Service Operations and Project Delivery:
 
 
 Employees employed in the role of Director, Global Service Operations and Project Delivery shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Operational Leadership
 
 
 <ul>
 <li>
 Provide strategic and operational leadership across Service Operations, including Project Management, Warehouse Operations, Lifecycle Services, and Service Billing.
 </li>
 <li>
 Develop and implement standardized processes, tools, and best practices to ensure consistent global service delivery.
 </li>
 <li>
 Partner closely with Service Delivery, Finance, Supply Chain, Engineering, and Sales to align operational priorities with business goals.
 
 
 </li>
 </ul>
 Project Management Oversight
 
 
 <ul>
 <li>
 Lead a team of project managers responsible for service implementations, customer programs, and cross-functional initiatives.
 </li>
 <li>
 Responsible for Projects related Order fulfillment and Management
 </li>
 <li>
 Drive process improvement and standards development &ndash; Including but not limited to Projects Inventory Management
 </li>
 <li>
 Establish project governance frameworks, ensuring predictable execution, on-time delivery, and high customer satisfaction.
 
 
 </li>
 </ul>
 Warehouse &amp; Logistics Operations
 
 
 <ul>
 <li>
 Oversee warehouse operations supporting service parts, inventory management, logistics coordination, and field enablement.
 </li>
 <li>
 Drive improvements in efficiency, accuracy, turnaround time, and cost management.
 
 
 </li>
 </ul>
 Lifecycle Services Management
 
 
 <ul>
 <li>
 Manage lifecycle services programs including staging, maintenance services, asset lifecycle tracking and disposition.
 </li>
 <li>
 Ensure seamless coordination between internal teams and partners for end-to-end lifecycle service delivery.
 
 
 </li>
 </ul>
 Service Billing &amp; Financial Accuracy
 
 
 <ul>
 <li>
 Lead the service billing function to ensure accurate, timely, and compliant invoicing.
 </li>
 <li>
 Work with Finance to improve billing processes, reduce leakage, and strengthen revenue assurance mechanisms.
 
 
 </li>
 </ul>
 Reporting, Metrics &amp; Dashboards
 
 
 <ul>
 <li>
 Develop and manage KPIs, dashboards, and operational reporting to monitor performance, identify trends, and drive decision-making.
 </li>
 <li>
 Own operational reviews, Board-level reporting inputs, and continuous improvement metrics.
 
 
 </li>
 </ul>
 Global Coverage &amp; Partner Management
 
 
 <ul>
 <li>
 Ensure global support readiness through effective coordination with regional teams and key service partners.
 </li>
 <li>
 Establish governance frameworks for partner performance, contract compliance, operational alignment, and escalations.
 
 
 </li>
 </ul>
 Strategic Initiatives &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Identify opportunities to enhance efficiency, automation, and customer experience.
 </li>
 <li>
 Lead cross-functional initiatives aimed at scaling service operations and supporting business growth.
 </li>
 <li>
 Drive adoption of tools, technology, and digital capabilities that improve service operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, Supply Chain, Engineering, or related field; MBA preferred.
 </li>
 <li>
 10+ years of experience in Service Operations, Program/Project Management, Supply Chain, or related operational leadership roles.
 </li>
 <li>
 Demonstrated experience leading global teams and managing service partners.
 </li>
 <li>
 Strong understanding of end-to-end service delivery processes, operational governance, and financial controls.
 </li>
 <li>
 Proven ability to design and analyze KPIs, dashboards, and data-driven insights.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work in a fast-paced, matrixed environment with global span of control.
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Operational Excellence &ndash; Builds scalable processes and drives continuous improvement.
 </li>
 <li>
 Strategic Leadership &ndash; Translates strategy into actionable operational plans.
 </li>
 <li>
 Cross-Functional Collaboration &ndash; Works seamlessly across functions and regions.
 </li>
 <li>
 Analytical Mindset &ndash; Uses data to drive decisions and improvements.
 </li>
 <li>
 Customer Focus &ndash; Ensures operational strategies support customer expectations.
 </li>
 <li>
 Change Management &ndash; Leads teams through transformation and growth.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00PM &ndash; 06:00AM (Pk time)
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Director, Global Service Operations and Project Delivery

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