director of food and beverage services

Raffles Boston

<div>
 
 Director of Food &amp; Beverage
 
 <ul>
 <li>
 Boston, MA, USA
 </li>
 <li>
 Full-time
 </li>
 <li>
 Job-Category: Food &amp; Beverage
 </li>
 <li>
 Job Type: Permanent
 </li>
 <li>
 Job Schedule: Full-Time
 </li>
 <li>
 Compensation: USD 185,000 - USD 190,000 - yearly plus bonus
 </li>
 </ul>
 
 
 Company Description
 
 
 
 Raffles Boston is a state of mind&mdash;an iconic legacy in motion, reimagined for a new era. Since the Raffles Brand founding in Singapore in 1887, Raffles has set the standard for gracious hospitality, cultural curiosity, and legendary service. In Boston, that legacy comes to life as the brand&rsquo;s North American flagship, blending timeless elegance with contemporary hotel craft in the heart of one of the world&rsquo;s most storied cities.
 
 
 At Raffles Boston, our people are the soul of everything we do. We are custodians of culture, champions of community, and passionate stewards of meaningful guest experiences. Guided by respect, integrity, belonging, and excellence, we create an environment where every interaction is thoughtful and every moment leaves a lasting impression. Here, guests arrive as visitors, leave as friends, and return as family.
 
 
 
 Job Description
 
 
 
 The Director of Food &amp; Beverage plays a pivotal role in shaping and elevating the dining experience at Raffles Boston, redefining luxury hospitality through exceptional service, innovation, and craftsmanship. Reporting directly to the Hotel Manager, this role provides strategic leadership and operational oversight across all Food &amp; Beverage operations, ensuring cohesive execution, inspired teams, and memorable guest experiences across every outlet and venue.
 
 
 As a visible and trusted leader, the Director of Food &amp; Beverage partners closely with the Executive Committee, ownership, and key stakeholders to exceed guest expectations, drive financial performance, and position Raffles Boston as a premier dining destination in Back Bay. This role oversees restaurants, bars, in‑room dining, and banquets operations, fostering collaboration, consistency, and excellence across all touchpoints.
 
 
 
 What You Will Do
 
 
 
 
 Leadership Presence &amp; Brand Stewardship
 
 
 <ul>
 <li>
 Serves as a visible, confident, and refined leader across all Food &amp; Beverage venues, cultivating strong engagement with guests, residents, and colleagues.
 </li>
 <li>
 Sets the standard for luxury dining experiences through hands‑on leadership, emotional intelligence, and authentic guest connection.
 </li>
 <li>
 Acts as a brand ambassador for Raffles Boston, representing the Food &amp; Beverage vision with sophistication, creativity, and impeccable judgment.
 </li>
 <li>
 Embodies a strong sense of style, taste, and discretion reflective of an ultra‑luxury flagship destination.
 </li>
 </ul>
 
 
 Operational Performance &amp; Strategic Execution
 
 
 <ul>
 <li>
 Leads the strategic and day‑to‑day operations of all Food &amp; Beverage outlets, ensuring seamless execution and consistency of experience.
 </li>
 <li>
 Partners with the Culinary Director and Executive Committee to translate business strategy into clear operating goals, action plans, and measurable outcomes for F&amp;B.
 </li>
 <li>
 Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.
 </li>
 <li>
 Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year‑round.
 </li>
 <li>
 Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.
 </li>
 <li>
 Oversees financial performance, including forecasting, budgeting, cost control, and revenue optimization across all outlets.
 </li>
 <li>
 Collaborates with the Culinary Director to guide menu engineering, pricing strategy, and concept evolution.
 </li>
 <li>
 Ensures effective labor management, productivity, and operational KPIs to balance service excellence with financial discipline.
 </li>
 <li>
 Leads capital projects, renovations, and concept development initiatives across Food &amp; Beverage spaces.
 </li>
 <li>
 Maintains transparency and strong communication within a high‑touch ownership environment.
 </li>
 </ul>
 
 
 Culture, Talent &amp; Engagement
 
 
 <ul>
 <li>
 Builds a high‑performance culture rooted in collaboration, creativity, and accountability across Food &amp; Beverage teams.
 </li>
 <li>
 Partners closely with People &amp; Culture to drive engagement, retention, and development initiatives within the division.
 </li>
 <li>
 Translates colleague engagement insights into actionable plans with measurable outcomes.
 </li>
 <li>
 Mentors and develops F&amp;B leaders, strengthening succession pipelines and long‑term capability.
 </li>
 <li>
 Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.
 </li>
 <li>
 Sustains energy, creativity, and a sense of purpose within a dynamic and competitive luxury dining landscape.
 </li>
 </ul>
 
 
 Guest Experience, Safety &amp; Brand Standards
 
 
 <ul>
 <li>
 Takes ownership of the end‑to‑end Food &amp; Beverage guest experience, ensuring exceptional service, quality, and consistency across all venues.
 </li>
 <li>
 Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.
 </li>
 <li>
 Drives personalization and memorable moments that reflect modern luxury while honoring Raffles heritage.
 </li>
 <li>
 Ensures compliance with health, safety, sanitation, and regulatory standards across all Food &amp; Beverage operations.
 </li>
 <li>
 Analyzes guest feedback and quality metrics to implement structured improvements and sustain excellence.
 </li>
 <li>
 Partners cross‑functionally to align Food &amp; Beverage offerings with the broader hotel and brand experience.
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 Experience &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum 10 years of progressive Food &amp; Beverage leadership experience within luxury or ultra‑luxury hotel environments.
 </li>
 <li>
 At least 5 years in a senior Food &amp; Beverage leadership role (Director of Food &amp; Beverage, Executive Assistant Manager F&amp;B, or equivalent) within a Forbes‑rated, AAA Five Diamond, or comparable luxury property.
 </li>
 <li>
 Proven success leading diverse, high‑end dining concepts, including restaurants, bars, and banquet operations.
 </li>
 <li>
 Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex F&amp;B operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Culinary Arts, Business, or a related field preferred.
 </li>
 <li>
 Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.
 </li>
 </ul>
 
 
 Leadership Style &amp; Personal Attributes
 
 
 <ul>
 <li>
 A dynamic, emotionally intelligent leader with a passion for food, beverage, and guest experience.
 </li>
 <li>
 Warm, polished, and service‑driven, with the ability to inspire teams and connect authentically.
 </li>
 <li>
 Creative and commercially minded, balancing innovation with operational discipline.
 </li>
 <li>
 Highly detail‑oriented with strong judgment and problem‑solving capabilities.
 </li>
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 Naturally curious and forward‑thinking, with a drive to elevate the dining experience continuously.
 </li>
 </ul>
 
 
 Work Environment &amp; Physical Requirements
 
 
 <ul>
 <li>
 Flexible schedule required, including evenings, weekends, and holidays based on business demands.
 </li>
 <li>
 Active and regular presence across all Food &amp; Beverage venues, including extended periods of standing and walking.
 </li>
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 Ability to operate effectively in a fast‑paced, dynamic luxury hospitality environment with high guest expectations.
 </li>
 </ul>
 
 
 Additional Information
 
 
 
 
 
 <ul>
 <li>
 
 Salary Range
 
 : $185,000.000 to $190,000.00 plus bonus
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide for you and your family.
 </li>
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 Excellent Company benefits including medical, dental, vision and life insurance.
 </li>
 <li>
 Personalized development opportunities across Accor's extensive brand portfolio.
 </li>
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 Ability to make a difference through our Corporate Social Responsibility activities
 </li>
 </ul>
 
 
 
</div>

Director of Food And Beverage

Troon

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation&rsquo;s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.
What you will have an opportunity to do:
The Director of Food &amp; Beverage is responsible for providing strategic leadership and hands‑on management for all food and beverage operations, including restaurants, banquets, and outlet support teams. This Executive role will report directly to the Managing Director and will partner with corporate Team to create a sustainable operation that will result in exceeding our guest expectations as well as achieving financial results.
Where Passion Meets Performance and Hospitality Becomes Legendary. Saddlebrook Resort proudly stands as a premier luxury destination and the Home of the Game Changers &ndash; Changing the Game, where our team lives Pyramid Global Hospitality&rsquo;s values of People First, Integrity, and Excellence while delivering world-class experiences in sports, hospitality, and guest service. Come Play for a Winning Team.
Responsibilities<ul><li>
Provide leadership and oversight for all food and beverage outlets, banquet operations, and service teams, ensuring consistent execution of luxury service standards.</li><li>
Drive maximum operational efficiency, presentation, and quality across all F&amp;B venues while maintaining exceptional guest satisfaction scores.</li><li>
Lead in service standards, including staff training, ongoing auditing, coaching, and accountability.</li><li>
Develop, implement, and maintain operating procedures, training programs, schedules, policies, and labor standards for all F&amp;B departments.</li><li>
Manage all financial aspects of the department, including labor control, budgeting, forecasting, purchasing, inventory management, and capital planning.</li><li>
Oversee maintenance and lifecycle management of all food and beverage equipment and supplies.</li><li>
Evaluate and enhance existing procedures while developing new concepts or service enhancements that elevate the guest experience.</li><li>
Serve as a senior leader in guest engagement&mdash;handling escalated guest requests, concerns, and recovery situations with professionalism and care.</li><li>
Foster strong communication and collaboration across all resort departments to ensure seamless service delivery.</li><li>
Support and lead high‑volume banquet and group operations, including weddings, social events, and corporate functions.</li></ul>
Qualifications:<ul><li>
Three to five years of experience as a Director of Food &amp; Beverage at a luxury hotel or resort, with demonstrated success in high‑volume banquet and catering operations.</li><li>
Strong expertise in budgeting, forecasting, labor management, and capital expenditures within a resort or large F&amp;B environment.</li><li>
Experience in a Forbes 4‑ or 5‑Star property strongly preferred.</li><li>
College education required; degree in Hotel Management, Hospitality, or Business Administration preferred.</li><li>
Highly organized leader with strong attention to detail and the ability to manage multiple priorities while meeting deadlines.</li><li>
Excellent computer proficiency.</li><li>
Ability to thrive in a dynamic, fast‑paced, and guest‑focused resort environment.</li><li>
Strong verbal and written communication skills in English.</li><li>
Exceptional interpersonal and leadership skills with the ability to inspire and develop teams.</li><li>
Physical ability to stand for extended periods and actively engage in outlet and event operations.</li><li>
Current TIPS Alcohol Certification or comparable alcohol service certification required (or ability to obtain within a designated timeframe).</li></ul>
#ZR150
#IND100
What are we looking for?
Compensation:
$120,000<ul><li></li></ul>$130,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Director of Food and Beverage

Marriott International

<div>Additional Information 
Job Number26066567 
Job CategoryFood and Beverage &amp; Culinary 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
<div>Functions as the strategic business leader of the property&rsquo;s food and beverage, culinary, and recreational operations, including Restaurants/Bars, Room Service, Banquets/Catering, and leisure or recreational offerings where applicable. The position oversees the development and implementation of departmental strategies and ensures execution of the brand service strategy and key brand initiatives.
The role ensures that the food and beverage, culinary, and recreational operations meet the brand&rsquo;s target customer needs, delivering high-quality dining experiences, innovative culinary concepts, and engaging leisure and recreational activities that enhance the overall guest experience.
Additionally, the position is responsible for maintaining high levels of employee satisfaction while focusing on growing revenues, optimizing guest engagement, and maximizing the financial performance of all areas under responsibility. This includes the integration of recreational and lifestyle experiences that complement culinary offerings and contribute to a well-rounded hospitality environment.
Develops and implements property-wide strategies that deliver exceptional products and services across dining and recreational platforms, meeting or exceeding the expectations of the brand&rsquo;s target customers and employees, while ensuring sustainable return on investment.</div> 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.</li></ul> 
Skills and Knowledge
<ul><li>Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li></ul>
<ul><li>Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.</li></ul>
<ul><li>Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.</li></ul>
<ul><li>Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company&rsquo;s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.</li></ul>
<ul><li>Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.</li></ul> 
CORE WORK ACTIVITIES 
<div>Developing and Maintaining Food, Beverage, Culinary and Recreational Goals
<ul><li>Sets expectations and holds food and beverage, culinary, and recreational leadership teams accountable for demonstrating desired service behaviors.</li></ul>
<ul><li>Reviews financial reports and statements to determine how Food &amp; Beverage, culinary, and recreational operations are performing against budget.</li></ul>
<ul><li>Makes recommendations for CAPEX funding related to food and beverage equipment, culinary enhancements, and recreational facilities or upgrades in alignment with brand strategy.</li></ul>
<ul><li>Works with leadership teams to identify areas of concern across dining, culinary innovation, and recreational offerings and develops strategies to improve overall financial performance.</li></ul>
<ul><li>Establishes challenging, realistic, and attainable goals to guide operational and service performance across all areas.</li></ul>
<ul><li>Continuously strives to improve service quality, guest engagement, and recreational experiences.</li></ul>
Developing and Maintaining Budgets
<ul><li>Develops and manages the Food &amp; Beverage, culinary, and recreational budgets.</li></ul>
<ul><li>Monitors actual and projected sales across dining and recreational outlets to ensure revenue goals are met or exceeded.</li></ul>
<ul><li>Ensures cash control, liquor control, and operational policies are implemented and followed across all outlets and recreational areas.</li></ul>
<ul><li>Focuses on maintaining profit margins while enhancing guest experiences across culinary and recreational services.</li></ul></div> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Complex Director Of F&B, Culinary & Recreation

Hilton

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Food &amp; Beverage Director
 
 , you&rsquo;re not just overseeing operations of one or more dining outlets &ndash; you&rsquo;re contributing to creating memorable guest experiences that leave a lasting impression.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
 </li>
 <li>
 Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
 </li>
 <li>
 Drive operational efficiency: Oversee the administrative and planning functions of the Food &amp; Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
 </li>
 <li>
 Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
 </li>
 <li>
 Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
 </li>
 <li>
 Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
 
 
 
 About The Team
 
 
 
 
 How We&rsquo;ll Help You Thrive
 
 
 
 
 Benefits
 
 
 
 At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
 
 
 Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
 
 
 Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
 
 
 Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
 
 
 Mental health resources &ndash; Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
 
 
 <ul>
 <li>
 Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 </li>
 </ul>
</div>

Food and Beverage Director - Waldorf Astoria Doha Lusail

Rosewood Doha

<div>
 
 
 Why Join Us?
 
 
 
 At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.
 
 
 Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.
 
 
 You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
 
 
 Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.
 
 
 
 About Rosewood Doha:
 
 
 
 Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.
 
 
 Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.
 
 
 
 Our Associate Experience:
 
 
 
 We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 A competitive salary and benefits package
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 A birthday day off (because your milestones matter!)
 
 
 -
 
 &nbsp; &nbsp;&nbsp;
 
 Personalized development plans and continuous learning opportunities to support your career journey
 
 
 These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.
 
 
 
 Your Role:
 
 
 
 
 Administration:
 
 
 <ul>
 <li>
 Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel actions have been implemented where appropriate.
 </li>
 <li>
 Oversees the preparation, reviews and updates individual Departmental Operations Manuals.
 </li>
 <li>
 Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
 </li>
 <li>
 Liaises with Culinary Division.
 </li>
 </ul>
 
 
 Guest Satisfaction:
 
 
 <ul>
 <li>
 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
 </li>
 <li>
 Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.
 </li>
 <li>
 Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
 </li>
 <li>
 Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 </li>
 </ul>
 
 
 Finance:
 
 
 <ul>
 <li>
 Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
 </li>
 <li>
 Ensures that each profit centre (e.g. Outlet, Bar, Events) is operated in line with maximising profit while delivering on the brand promise.
 </li>
 <li>
 Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
 </li>
 <li>
 Assists in the preparation of the Annual Business Plan for Food and Beverage.
 </li>
 <li>
 Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Department Heads as appropriate.
 </li>
 <li>
 Manages costs proactively based on key performance indicators, works with the respective Depa1tment Heads as appropriate.
 </li>
 <li>
 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate repo1ting of financial information.
 </li>
 <li>
 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. In particular, high use assets such as chinaware, glassware and flatware.
 </li>
 <li>
 Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Events.
 </li>
 <li>
 Responsible for control of beverage programme including recipes, inventory and progressive menu development.
 </li>
 <li>
 Reviews uniform replacement schedule as well as coordinating upgrade reviews with Hotel Manager.
 </li>
 </ul>
 
 
 Marketing:
 
 
 <ul>
 <li>
 Assists in the preparation, utilisation and update of the Annual Marketing Plan, broken down as necessary by department.
 </li>
 <li>
 Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.
 </li>
 <li>
 Encourages Department Heads to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
 </li>
 </ul>
 
 
 Operations:
 
 
 <ul>
 <li>
 Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 </li>
 <li>
 Monitors all operations, especially during peak business periods, working through the respective Department Head to make adjustments where necessary.
 </li>
 <li>
 Ensures that all Food and Beverage Fundamentals are introduced, implemented and consistently maintained.
 </li>
 <li>
 Ensures that the Food and Beverage Division responds to the results of the Consumer Audit and to ensure that the relevant changes are implemented.
 </li>
 <li>
 Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in the spirit of "We work through Teams".
 </li>
 <li>
 Ensures that all associates are up to date with the availability of seasonal and new products on the market.
 </li>
 <li>
 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
 </li>
 <li>
 Maintains and assists in outlets during the absence of respective managers.
 </li>
 </ul>
 
 
 Talent and Culture:
 
 
 <ul>
 <li>
 Oversees and assists in the recruitment and selection of all Food and Beverage associates. Ensures that Department Heads follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
 </li>
 <li>
 Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
 </li>
 <li>
 Maximises the effectiveness of Department Heads by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Conducts annual Performance Development Discussions with key Food and Beverage associates and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
 </li>
 <li>
 Ensures that each Department Head plans and implements effective training programmes for their associates in coordination with the Talent Development Manager and their Departmental Trainers.
 </li>
 <li>
 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
 </li>
 <li>
 Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
 </li>
 <li>
 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 <li>
 Feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
 </li>
 </ul>
</div>

Director of Food & Beverage

Block

<div>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions &ndash; to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes &ndash; large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
<h2 class="jobSectionHeader">
The Role</h2>

The Account Management organization is seeking a results-driven and people-focused leader to manage a team of Food and Beverage Account Managers. In this role, you will lead growth and retention efforts across a portfolio of Square's SMB F&amp;B merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes. You will report directly to the Head of US SMB Account Management.

As a team leader, you will empower a high-performing group of 10-12 Account Managers, driving results in revenue expansion, software adoption, and churn reduction. You'll foster a data-driven, mission-aligned culture while prioritizing coaching and team development. You will not be sitting on the sidelines, the role will require you to get deep into the work alongside your team.

This is a cross-functional role where you will partner closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support our mission of Economic Empowerment.
<h2 class="jobSectionHeader">
You Will:</h2>
<ul><li>Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.</li>
<li>Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.</li>
<li>Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.</li>
<li>Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.</li>
<li>Support leadership in executing team OKRs and implementing program improvements.</li>
<li>Identify enablement opportunities and reinforce best practices across the team.</li>
<li>Serve as a senior escalation point for complex or high-impact merchant situations.</li>
<li>Travel approximately once per quarter for team events or customer meetings.</li>
</ul><h2 class="jobSectionHeader">You Have:</h2>
<ul><li>8&ndash;10+ years of experience in Account Management, Sales, Business Development, or Marketing</li>
<li>3&ndash;5 years of direct people management experience in a quota-carrying or performance-driven environment.</li>
<li>Experience working with SMB or Mid-Market F&amp;B businesses.</li>
<li>A track record of consistently exceeding revenue and retention goals.</li>
<li>Strong coaching skills with demonstrated ability to improve performance across a team.</li>
<li>Experience working cross-functionally to resolve issues and improve processes.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Fluidity leveraging AI in day to day work and an all around builder mentality.</li></ul> 


Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($180,000 - $270,000)

Zone B: ($167,400 - $251,200)

Zone C: ($158,400 - $237,600)

Zone D: ($149,400- $224,200)

Amounts listed above include target variable compensation.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.<div>
Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Privacy Policy</div></div>

Manager, SMB Account Management, Food and Beverage

East West Hospitality

<div><div><div>Description</div>
<div>Position Overview
The Food &amp; Beverage Manager is a hands-on operational leader responsible for the day-to-day management and service excellence of an assigned food and beverage outlet &mdash; restaurant, bar, in-room dining, banquets, or pool and beach service &mdash; within the property's ultra-luxury F&amp;B Division. Reporting to the Senior Food &amp; Beverage Manager and Director of Food &amp; Beverage, this individual owns the complete guest experience of their outlet: the readiness of the room, the precision of the service, the development of the team, and the financial health of the operation.
This is the role where luxury hospitality leadership is forged. The F&amp;B Manager is on the floor for every service period &mdash; briefing the team, greeting guests by name, coaching in the moment, and personally ensuring that every interaction meets the Forbes Five-Star and LQA standards that define the property. The ideal candidate combines genuine warmth and a deep love of the craft with growing command of food, wine, and beverage knowledge, disciplined administration, and the ambition to develop into senior F&amp;B leadership within the world's finest hospitality brands.
Outlet Operations &amp; Service Leadership<ul><li>
Manage the complete daily operation of the assigned outlet, ensuring Forbes Five-Star and LQA service standards are delivered consistently at every service period, from the first reservation call to the final farewell.</li><li>
Conduct daily pre-shift briefings with the service team: communicate VIP arrivals, cover counts, daily specials and 86'd items, allergy and dietary alerts, wine and cocktail features, and the day's service focus.</li><li>
Maintain a continuous, engaged floor presence throughout service; conduct table visits, monitor pacing and choreography, and intervene proactively the moment a service gap begins to form.</li><li>
Inspect the outlet completely before every service period: table settings (linen, glassware, cutlery, centerpieces), lighting and music levels, menu condition, side station readiness, and associate uniform and grooming standards.</li><li>
Manage reservations flow, table assignments, and seating strategy in partnership with the host team to maximize covers while protecting the unhurried pace expected by ultra-luxury guests.</li><li>
Serve as Manager-on-Duty for the outlet during assigned shifts; make sound real-time operational decisions and escalate complex matters to senior F&amp;B leadership appropriately.</li><li>
Coordinate daily with the culinary team on menu availability, special requests, dietary accommodations, and timing to ensure seamless kitchen-to-table execution.</li></ul>
Forbes Five-Star &amp; LQA Standards Compliance<ul><li>
Champion Forbes Five-Star standards at every guest touchpoint: warm, personalized greeting by name within established timeframes; genuine, knowledgeable menu narrative; anticipatory service throughout the meal.</li><li>
Uphold LQA audit criteria across the outlet: dietary restrictions and allergies proactively acknowledged at the point of ordering, confirmed to the kitchen, and followed up with the guest during the meal.</li><li>
Ensure beverage service meets Forbes standards at all times: refills offered or provided within one minute of an empty glass; wine presented and poured tableside with precision; correct glassware for every beverage.</li><li>
Monitor the quality, temperature, and presentation of every item leaving the kitchen and bar; return anything that does not meet the property's standard before it reaches the guest.</li><li>
Prepare the outlet for internal quality audits and brand inspections; own the resulting action items through to verified completion.</li><li>
Execute Forbes-standard service recovery: acknowledge immediately, empathize sincerely, resolve swiftly, follow up personally, and document per departmental SOP.</li></ul>
Beverage, Wine &amp; Product Knowledge<ul><li>
Maintain strong working knowledge of the outlet's full menu &mdash; ingredients, preparation methods, allergens, and provenance &mdash; and ensure the service team can speak to every item with confidence and enthusiasm.</li><li>
Develop and apply working knowledge of wine service fundamentals: proper presentation, opening, pouring, temperatures, and glassware; support pairing suggestions and by-the-glass recommendations at tableside.</li><li>
Support the Beverage Manager and Sommelier in executing cocktail features, wine promotions, staff tastings, and beverage training within the outlet.</li><li>
Foster a genuine upselling culture grounded in product knowledge and guest preference rather than pressure.</li></ul>
Guest Experience &amp; Personalization<ul><li>
Build genuine relationships with regular and VIP guests; maintain and actively use guest preference profiles in the PMS to personalize every visit.</li><li>
Recognize and honor special occasions with thoughtful, brand-appropriate gestures; coordinate amenities with the culinary and pastry teams when appropriate.</li><li>
Respond to all guest inquiries, concerns, and feedback with professionalism, empathy, and a solution-focused mindset; ensure no guest leaves with an unresolved concern.</li><li>
Coordinate with Guest Relations, Butler Services, Concierge, and Front Office to deliver seamless, personalized experiences that span departments.</li></ul>
Team Leadership &amp; Development<ul><li>
Recruit, train, schedule, and develop the outlet's service team including servers, captains, bartenders, bussers, food runners, and host/hostess staff.</li><li>
Deliver structured on-the-job training covering menu knowledge, sequence of service, Forbes Five-Star criteria, LQA benchmarks, and the brand's service philosophy.</li><li>
Conduct regular performance evaluations, document coaching conversations, and partner with HR on recognition, development plans, and progressive counseling when needed.</li><li>
Build a positive, inclusive outlet culture grounded in mutual respect, accountability, and shared pride in the craft; lead by visible example every shift.</li><li>
Manage labor deployment in real time against business volume, adjusting floor plans, breaks, and cut decisions to balance service quality and productivity targets.</li></ul>
Financial &amp; Administrative Management<ul><li>
Manage the outlet's budget in partnership with senior leadership: forecast revenue and covers, control food, beverage, and labor costs, and explain variances with actionable commentary.</li><li>
Oversee daily POS accuracy, cash handling, comps and voids, and end-of-day reconciliation in full compliance with hotel financial controls and audit standards.</li><li>
Complete daily manager logs covering covers, revenue, service observations, guest feedback, incidents, and follow-up items.</li><li>
Manage outlet requisitions, par levels, and inventory counts for beverage, linen, and operating supplies; minimize waste and breakage.</li><li>
Ensure full compliance with health and safety regulations, responsible alcohol service laws (TIPS/TABC), food handler requirements, and all local licensing codes.</li></ul>
Location: Viceroy Snowmass - Snowmass Village, CO
Start Date: ASAP
Employment Type: Exempt, Full Time Year Round
Schedule: Flexible schedule, some nights, weekends and holidays required
Pay Rate: $75,000 per annum
Benefits &amp; Perks:
 Health Insurance - Choose from three plans!
 Dental, Vision, &amp; Accident Insurance
 401(K) Plan with Employer Match Life Insurance
 Ski Pass or Equivalent Bonus
 Paid Time Off &amp; Paid Sick Time
 Career Development Trainings
 Discounts at Eye Pieces &amp; Venture Sports
 Sabbatical Program
 $500 Referral Program
 Employee Assistance Program
Open Until Filled and Fill by 7/1/2026 

</div></div><div><div>Minimum Requirements</div>
<div>Education: Bachelor's degree in Hospitality Management, Hotel Administration, or a related field preferred; or equivalent professional experience. Completion of a formal luxury hotel brand management training program is a significant advantage.
Experience: Minimum 3&ndash;5 years of progressive food and beverage experience in a Forbes Four- or Five-Star hotel, luxury resort, Michelin-recognized, or equivalent fine dining environment; minimum 1&ndash;2 years in a supervisory or assistant manager capacity with demonstrated leadership of a service team.
Beverage &amp; Wine Knowledge: Working knowledge of wine service fundamentals and cocktail/spirits basics required; WSET Level 1 or 2, CMS Introductory Sommelier, or equivalent certification strongly preferred and supported.
Technical Skills: Proficiency in Micros/Infrasys POS required; working knowledge of Opera PMS and reservation systems (SevenRooms, OpenTable) preferred; Microsoft Office proficiency (Outlook, Word, Excel) required.
Certifications: ServSafe Food Manager certification required (or within 30 days of hire). TIPS/TABC responsible alcohol service certification required. CPR/First Aid certification preferred.
Language: Excellent verbal and written communication skills in English required; proficiency in a second language (Spanish, French, Mandarin, Arabic, Portuguese, or other) a meaningful advantage. 
At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you&rsquo;ll consider joining us! Visit our website to learn more about East West at eastwest.com.
East West Hospitality is an equal opportunity employer and participates in E-verify.
Viceroy Hotels &amp; Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy&rsquo;s vibe-led hospitality is guided by the brand promise &quot;Remember to Live,&quot; an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.</div></div></div>

Food and Beverage Manager

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