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director of guest services

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25174413<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Rooms Team</b></p>
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul><p><br>
</p><p><b>Managing Profitability</b></p>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul><p><br>
</p><p><b>Managing Revenue Goals</b></p>
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul><p><br>
</p><p><b>Ensuring and Providing Exceptional Customer Service</b></p>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resources Activities</b></p>
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Director of Guest Services

Hilton

<div><p>Assistant Food and Drinks Director - Conrad Abu Dhabi Etihad Towers</p><p>
An Assistant Food and Beverage Director supervises the managers of the specific food and beverage service areas to ensure the highest quality standards are met. Additionally, you will oversee the food and beverage budget and administer the food and beverage marketing program.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As an Assistant Food and Beverage Director, you will be responsible for hiring, training, supervising and scheduling food and beverage staff/management in accordance with business needs, productivity, service standards and policies/ procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Develop menus and food and beverage marketing strategies</li>
<li>Implement new menus and promotions, such as holiday and special event promotions</li>
<li>Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets</li>
<li>Observe food and beverage outlet operations and take needed action to ensure all standards are being met</li>
<li>Taste test food and beverage products for consistency</li>
<li>Assist outlet managers in coordinating services from other departments, i.e.: maintaining adequate stock of linen</li>
<li>Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure profit maximization</li></ul><p><b>
What are we looking for?</b></p><br>
<p>An Assistant Food and Beverage Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>High School graduate or equivalent required</li>
<li>Four year college degree preferred</li>
<li>At least 5 years experience managing food and beverage operations preferred</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Food and Drinks Director - Conrad Abu Dhabi Etihad Towers

COREcruitment

<p>Join a dynamic & fast-growing hospitality group in Abu Dhabi! We're seeking an experienced Hotel General Manager to lead operations, drive excellence, and deliver exceptional guest experiences at this premium property complex.</p><p>Ideal start date: December '25</p> Requirements <ul><li>Currently based in the UAE with a minimum 10-15 years in the hospitality industry, with at least 5 years in a senior leadership role (GM, Hotel Manager, or Director of Operations)</li><li>Proven success managing large-scale complex operations in the GCC region.</li><li>International branded hotel experience & exposure to the luxury market</li><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (required).</li><li>Master's degree (MBA or Hospitality Management specialization) is preferred, especially for international or luxury brands.</li></ul> About <ul><li>Strategic Leadership : Oversee all aspects of hotel operations, ensuring alignment with the company's vision, brand standards, and growth objectives.</li><li>Operational Excellence : Manage daily hotel functions-including front office, housekeeping, F&B, and guest services-to deliver seamless and superior guest experiences.</li><li>Financial Management : Develop and control budgets, monitor financial performance, optimize revenue streams, and ensure cost efficiency.</li><li>Team Leadership & Development : Recruit, train, and mentor department heads and staff to foster a high-performance, service-driven culture.</li><li>Guest Experience : Maintain the highest standards of hospitality and service quality, responding proactively to guest feedback and market trends.</li><li>Sales & Marketing Support : Collaborate with commercial teams to drive occupancy, average room rate, and brand visibility through effective marketing and sales strategies.</li><li>Compliance & Standards : Ensure adherence to health, safety, and regulatory requirements, as well as internal policies and quality assurance standards.</li><li>Stakeholder Relations : Build and maintain strong relationships with owners, corporate teams, suppliers, and local partners.</li><li>Innovation & Growth : Identify opportunities for operational improvement, new service offerings, and technology integration to enhance efficiency and competitiveness.</li></ul> Salary offered <ul><li>Market related all-inclusive package + family insurance + family visa</li><li>No additional schooling or flights allowances</li></ul>

Hotel General Manager

<div>
 <p>
  <strong>
   C2i
  </strong>
  is a forward-thinking holding company redefining the future of Hospitality, Retail, and Lifestyle destinations. Through innovation, strategic partnerships, and purpose-driven initiatives, we develop vibrant communities and pioneering concepts that include co-working, retail, and fine-dining ventures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a dynamic
  <strong>
   Director of Operations (Hospitality &amp; Retail)
  </strong>
  to lead the launch readiness and operational execution of new retail and F&amp;B concepts across our growing portfolio.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Brief:
  </strong>
 </p>
 <p>
  The
  <strong>
   Director of Operations (Hospitality &amp; Retail)
  </strong>
  leads the pre-opening, operational readiness and execution for new retail and restaurant units within the C2i portfolio. This role is responsible for translating design and project delivery milestones into full operational launch readiness, overseeing systems, supply chain, recruitment and training, SOP rollouts, vendor integration, marketing operations, and opening execution. The Director works closely with project delivery teams, brand owners, developers, and internal leadership to ensure every opening achieves the brand&rsquo;s performance standards, guest experience expectations, and operational integrity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Roles &amp; Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop and maintain the operational critical path (pre‑opening operations workstream), including dependencies, readiness gates, contingency plans, and milestone tracking.
  </li>
  <li>
   Translate project and design handovers into actionable operational launch plans ensuring smooth transitions from construction to operations.
  </li>
  <li>
   Oversee systems setup, user acceptance testing, and go‑live readiness for POS, ERP, payment, inventory, and IT network systems.
  </li>
  <li>
   Coordinate supply chain and vendor readiness: SKU setup, par levels, logistics scheduling, and vendor SLA alignment for pre‑opening stock deliveries.
  </li>
  <li>
   Validate brand and operational standards including menu readiness, service sequences, uniforms, guest journey flow, and back‑of‑house operations.
  </li>
  <li>
   Lead pre‑opening recruitment, onboarding, SOP rollout, and training; conduct simulation runs and manage soft opening activities.
  </li>
  <li>
   Supervise the operational aspects of pre‑opening marketing and brand activation events to ensure readiness of on‑site teams and seamless guest experience.
  </li>
  <li>
   Establish post‑opening stabilization processes (Day+1, Day+7, Day+30), including feedback loops, performance reviews, and operational refinements.
  </li>
  <li>
   Conduct weekly readiness review meetings with project delivery, brand, and developer stakeholders, identifying risks, issues, and decision points.
  </li>
  <li>
   Act as the operations lead in executive and project steering committees, providing updates, dashboards, and recommendations to the CEO.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Management &amp; Relationships:
  </strong>
 </p>
 <ul>
  <li>
   Acts as the primary operational liaison with project delivery teams ensuring alignment between construction deliverables and operational needs.
  </li>
  <li>
   Partners with brand owners to localize operational and brand standards in compliance with GCC and UAE market requirements.
  </li>
  <li>
   Interfaces with developers and landlords to ensure operational infrastructure, services, and utilities meet opening-day standards.
  </li>
  <li>
   Provides C2i executive leadership with risk assessments, readiness dashboards, and reports to support strategic decisions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Hospitality management, Business Administration, or a related discipline (Master&rsquo;s preferred).
  </li>
  <li>
   10&ndash;15 years of progressive operations experience within F&amp;B, retail, or hospitality environments, including direct pre‑opening leadership of multi‑unit portfolios.
  </li>
  <li>
   Strong track record of pre‑opening experience within the GCC; Abu Dhabi or wider UAE experience highly preferred.
  </li>
  <li>
   Proven expertise in operational systems rollout (POS/ERP), supply chain coordination, vendor management, SOP implementation, and training program execution.
  </li>
  <li>
   Advanced proficiency in MS Project, Smartsheet, or Excel for critical path tracking and reporting.
  </li>
  <li>
   Exceptional stakeholder management and communication skills across diverse, cross‑functional teams.
  </li>
 </ul>
 <p>
 </p>
</div>


Director of Operations (Hospitality & Retail)

Conservatorium Hotel

<div><div><div><p>Director of Events
 </p><div></div><div><div><ul><li>541808
</li> </ul></div><div></div><div><ul><li>Commercial &amp; Brand/Marketing
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>The key responsibilities of the role are:</p>
<p>
1. Strategic Event Planning &amp; Development</p>
<ul>
<li>Accountable for creating and implementing the resort's long-term events strategy, aligning with the overall business goals and positioning in the ultra-luxury market.</li>
<li>Work in partnership with the Sales and Marketing teams to identify key business opportunities that drive event bookings, including exclusive weddings, corporate retreats, fashion shows, product launches, and high-profile social gatherings.</li>
<li>Lead market research and competitive analysis to continuously innovate and tailor event offerings that appeal to ultra-high-net-worth individuals (UHNWIs), A-list celebrities, and global corporate leaders.</li>
<li>Develop a comprehensive calendar of signature events, ensuring that each event reflects the unique selling points of the resort.</li>
</ul>
<p>2. Client Relationship Management &amp; VIP Liaison</p>
<ul>
<li>Own the client relationship lifecycle, from initial inquiry to post-event follow-up, ensuring high-touch, personalized service at each stage.</li>
<li>Serve as the primary point of contact for VIP clients, providing concierge-level support and anticipating their needs to ensure flawless execution of every detail.</li>
<li>Work closely with wedding planners, corporate event organizers, and luxury event agencies to build partnerships that drive repeat business.</li>
<li>Maintain an extensive database of high-profile clientele, ensuring that tailored communications, offers, and services are delivered to these guests before, during, and after events.</li>
</ul>
<p>3. Operational Oversight &amp; Event Execution</p>
<ul>
<li>Lead the planning, coordination, and execution of all resort-hosted events, ensuring a flawless and seamless experience across all touchpoints.</li>
<li>Oversee multi-departmental coordination for large-scale events, ensuring full collaboration between Food &amp; Beverage, Housekeeping, Guest Services, Security, and external vendors.</li>
<li>Create detailed event briefs, timelines, and contingency plans, ensuring every event aspect adheres to the highest standards of luxury service.</li>
<li>Hold full accountability for risk management during events, ensuring all health, safety, and legal requirements are met while safeguarding the resort&rsquo;s reputation.</li>
</ul>
<p>4. Financial Performance &amp; Revenue Management</p>
<ul>
<li>Full accountability for the financial performance of the events department, including budgeting, forecasting, and reporting on all event-related revenue streams.</li>
<li>Develop and manage annual departmental budgets in collaboration with the finance team, focusing on cost control without compromising service standards.</li>
<li>Implement strategies to optimize revenue by upselling premium services, negotiating contracts with clients and vendors, and ensuring the profitability of each event.</li>
<li>Oversee vendor negotiations and ensure that all contracts, from entertainment to catering, reflect the luxury brand standards while also being financially favorable to the resort.</li>
</ul>
<p>5. Leadership &amp; Team Development</p>
<ul>
<li>Lead, mentor, and develop the events team, ensuring they have the skills, training, and support to consistently deliver exceptional results.</li>
<li>Directly manage the performance and productivity of event planners, coordinators, and support staff, conducting regular performance reviews and setting clear objectives aligned with the resort&rsquo;s business goals.</li>
<li>Foster a culture of creativity, professionalism, and collaboration within the department, ensuring the team continuously innovates and exceeds guest expectations.</li>
<li>Ensure staffing levels are optimized to meet operational needs, managing team schedules during high and low seasons to ensure efficiency and service excellence.</li>
</ul>
<p>6. Luxury Guest Experience Management</p>
<ul>
<li>Ensure all events align with the resort's ultra-luxury brand standards, from concept to execution, maintaining impeccable attention to detail and exceptional guest service.</li>
<li>Accountable for post-event feedback collection and analysis, using guest insights to improve service delivery and client satisfaction in future events.</li>
<li>Create exclusive, tailored experiences that showcase the resort&rsquo;s premium amenities, natural surroundings, and world-class facilities, ensuring each event is a unique, high-end experience.</li>
</ul>
<p>7. Vendor and Partner Relationship Management</p>
<ul>
<li>Establish and maintain relationships with top-tier luxury vendors, such as designers, caterers, entertainers, and florists, ensuring access to exclusive, high-quality services.</li>
<li>Negotiate contracts and partnerships, holding full accountability for ensuring favorable terms for both the resort and the client while upholding the resort's luxury image.</li>
<li>Regularly review vendor performance, ensuring that all services provided align with the resort&rsquo;s brand and guest expectations.</li>
</ul>
<p>8. Brand &amp; Marketing Collaboration</p>
<ul>
<li>Work closely with the Marketing team to promote the resort&rsquo;s event capabilities, ensuring consistent branding across all promotional materials, including brochures, social media, and the resort&rsquo;s website.</li>
<li>Collaborate on PR and marketing initiatives, such as hosting influencer events, media launches, and collaborations with high-end luxury brands to increase visibility and prestige.</li>
<li>Drive event PR opportunities by leveraging signature events and high-profile clientele to further the resort's image as a leader in the luxury market.</li>
</ul>
<p> 9. Innovation and Trend Analysis</p>
<ul>
<li>Monitor global event trends, particularly within the ultra-luxury segment, to ensure the resort remains at the forefront of innovation and guest experience.</li>
<li>Introduce cutting-edge technology, d&eacute;cor trends, and entertainment concepts that elevate the resort&rsquo;s events above industry standards.</li>
<li>Ensure event spaces and setups are refreshed regularly to maintain an upscale, modern aesthetic that appeals to discerning clients.</li>
</ul>
<p>10. Sustainability and Social Responsibility</p>
<ul>
<li>Incorporate sustainable practices into event planning, ensuring that the resort meets eco-friendly standards without compromising on luxury.</li>
<li>Lead corporate social responsibility initiatives through events, aligning with luxury industry trends that favor sustainability, philanthropy, and community engagement.</li></ul></div></div></div></div>

Director of Events

<div><p>Human Resources Manager</p><p>
A Human Resources Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As a Human Resources Manager, you are responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience. A Human Resources Manager will also be required to manage succession planning and assist the HR Director with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Provide and deliver first-class employee relations services to the hotel</li>
<li>Assist Human Resources Director with Human Resources strategy</li>
<li>Manage succession planning with senior managers during the bi-annual appraisal process</li>
<li>Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability</li>
<li>Support managers to ensure success of their teams</li>
<li>Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out</li>
<li>Support the hotel with departmental training requirements</li>
<li>Ensure completion of management reports for head office and region</li>
<li>Control costs when possible and assist in meeting hotel/departmental financial targets</li>
<li>Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines</li>
<li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li>
<li>Work with local organisations and schools to promote the hospitality industry</li>
<li>Assist and resolve team member and management queries</li>
</ul><b>What are we looking for?</b><p><br>
A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous HR managerial experience</li>
<li>CIPD qualified</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Knowledge of hospitality</li>
<li>IT proficiency</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Human Resources Manager

<div><div><div><p>Spa Concierge
 </p><div></div><div><div><ul><li>543673
</li> </ul></div><div></div><div><ul><li>Spa &amp; Wellness
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Spa Concierge to join our Spa Team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Spa Department, the Spa Concierge will be responsible for booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Spa Operation Manager.</p>
<p><b>
As a Spa Concierge, you will be responsible for the following duties:</b></p>
<ul>
<li>Maintain a clean, organized, and professional work area always.</li>
<li>Provide exceptional guest service:</li>
<ul><li>Welcome guests warmly and courteously.</li>
<li>Assist with inquiries and property tours.</li>
<li>Manage appointments and ensure a smooth spa journey.</li>
</ul><li>Handle front desk operations:</li>
<ul><li>Print confirmations and prepare guest files.</li>
<li>Manage incoming and outgoing correspondence and packages.</li>
<li>Maintain inventory of supplies and spa retail products.</li>
</ul><li>Support spa operations across departments, including Front Desk, Retail Area, Relaxation Area, Preparation Room, Sales &amp; Marketing, and Spa Suite.</li>
<li>Demonstrate excellent communication and telephone etiquette, following MOHG standards.</li>
<li>Promote spa services and retail products, contributing to achieving sales targets set by the Director of Spa &amp; Wellness.</li>
<li>Assist with spa demonstrations, events, and marketing activities to enhance guest engagement.</li>
<li>Implement and monitor Health and Safety and Hygiene standards, ensuring compliance with company policies.</li>
<li>Collaborate with colleagues as team players and perform opening and closing duties as required.</li>
</ul>
<p><b>As </b><b>a Spa Concierge, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>High school diploma or equivalent required; a diploma or certification in Hospitality, Spa Management, or related field is an advantage</li>
<li>Strong communication and interpersonal skills with a warm and professional demeanor</li>
<li>Fluent in English (both written and spoken); additional languages are a plus</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Spa Concierge

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