director of hotel

Naik Foundation

The Senior Director of Engineering is responsible for the strategic leadership and overall direction of the hotel&rsquo;s engineering and maintenance operations. This includes ensuring optimal functionality, safety, sustainability, and appearance of all physical assets of the property (or properties), including guest rooms, public areas, back-of-house, and exterior facilities. The role also oversees major capital projects, energy management systems, compliance with safety and regulatory standards, and departmental budgeting and staffing.Key Responsibilities:Leadership &amp; Management<ul><li>Lead and manage the Engineering and Maintenance teams to ensure high standards of safety, functionality, and aesthetics.</li><li>Develop and implement preventive maintenance programs and capital improvement plans.</li><li>Mentor and train engineering leaders across properties or departments.</li><li>Collaborate closely with General Managers and Department Heads to ensure engineering operations support the overall guest experience and operational goals.</li></ul>Facilities &amp; Asset Management<ul><li>Oversee daily maintenance operations of HVAC, plumbing, electrical, life safety systems, elevators, kitchen equipment, and building structures.</li><li>Ensure all hotel systems are operating efficiently and meet brand and quality standards.</li><li>Conduct routine inspections and ensure timely resolution of maintenance issues.</li><li>Manage third-party service providers and contractors.</li></ul>Project &amp; Capital Planning<ul><li>Lead planning, budgeting, and execution of large-scale capital projects (renovations, system upgrades, etc.).</li><li>Ensure projects are completed on time, within budget, and in compliance with local regulations and brand standards.</li></ul>Compliance &amp; Safety<ul><li>Ensure all facilities comply with health, safety, and environmental standards.</li><li>Maintain up-to-date knowledge of local building codes, fire codes, OSHA regulations, and other relevant laws.</li><li>Lead emergency response preparedness and support crisis management plans.</li></ul>Energy &amp; Sustainability<ul><li>Implement and oversee energy conservation programs and sustainability initiatives.</li><li>Monitor utility consumption and recommend cost-saving measures.</li></ul>Budgeting &amp; Cost Control<ul><li>Develop and manage departmental budgets, forecasts, and cost controls.</li><li>Monitor inventory and procurement of tools, equipment, and supplies.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Engineering, Facilities Management, or a related technical field; advanced degree or certifications (e.g., CFM, PE, PMP) a plus.</li><li>10+ years of experience in engineering/facilities management, with at least 5 years in a leadership role in a hospitality or commercial building environment.</li><li>Proven experience managing complex systems in large hotel or resort operations.</li><li>Strong knowledge of building systems (HVAC, electrical, mechanical, plumbing, fire/life safety).</li><li>Excellent leadership, project management, and communication skills.</li><li>Proficient in Building Management Systems (BMS), CMMS, and MS Office.</li><li>Experience with sustainability, LEED standards, and energy-saving initiatives preferred.</li></ul>Key Competencies:<ul><li>Strategic thinking and operational execution</li><li>Leadership and people development</li><li>Technical expertise and troubleshooting</li><li>Crisis and risk management</li><li>Financial and budget acumen</li><li>Vendor and contractor negotiation</li></ul>Job Type: Full-time

Senior Director Of Engineering Hotel Experience

Hilton

<div>Director of Rooms - Waldorf Astoria Cairo Heliopolis
A Director of Rooms has an extensive experience in Front Office operation is responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting department targets and objectives. 
What will I be doing? 
As a Director of Rooms has an extensive experience in Front Office operation is responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Lead and manage all guest services operations including front office, concierge, bell desk, valet, and housekeeping&mdash;to ensure a seamless, welcoming, and consistently high-quality guest experience; implement service standards, train teams on hospitality best practices, resolve complex guest issues, and collaborate with other departments to personalize service and drive guest satisfaction scores
</li><li>Act as a guest ambassador, handling VIPs, special requests and maintains an efficient service recovery</li><li>
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li><li>
Monitor and manage departmental budgets and financial performance, including revenue forecasting, expense control, and auditing processes; ensure compliance with financial policies and identify opportunities for cost efficiency without compromising service quality</li><li>
Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork</li><li>
Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure ongoing training on service standards; preferably with knowledge of Forbes standards</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Recruit, manage, train and develop the Room Division team</li><li>
Contribute to succession planning within the hotel and company</li><li>
Ensure team members comply with hotel security, fire regulations and all health and safety legislation</li><li>
Proficient in property management systems</li><li>
Ensure the department adhere to Hilton policies and procedures</li><li>
Ensure competence of H-Honors loyalty program and ensure compliance</li><li>
Contribute strategically to the hotel&rsquo;s Executive Committee and support long term goals</li></ul>
What are we looking for? 
A Director of Rooms serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Progressive experience in a similar capacity; preferably in luxury hotels.</li><li>
Strong leadership skills, capable of driving &amp; motivating diverse team.</li><li>
English &amp; Arabic languages fluency.
</li><li>Financial &amp; business acumen.</li><li>
Guest focused mindset with luxury service orientation.</li><li>
Strong problem solving &amp; decision-making skills.</li><li>
Excellent communication &amp; interpersonal abilities.</li><li>
Strong Knowledge of Property Management System; preferably ONQ</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Degree in related field</li><li>
Familiar with Property Management Systems</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Rooms - Waldorf Astoria Cairo Heliopolis

Holiday Inn

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

At Holiday Inn&reg; Hotels &amp; Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn&reg; family.

Holiday Inn Dubai Al Barsha is looking for a strategic and dynamic Director of Operations to oversee the seamless execution of all hotel functions, ensuring exceptional guest experiences while driving operational excellence. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha, one of the city's most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates, Jumeirah's Kite Beach, and several of the world's leading attractions and entertainment destinations.

Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms, a selection of vibrant food and beverage outlets, and warm, attentive service that makes every stay memorable.

Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.<h4 class="jobSectionHeader"> 
Your day to day

Working as a Director of Operations, you will ensure all team members are trained and maintaining Holiday Inn's brand service style and behavior; you will oversee the day-to-day operations of the hotel with the support of the Cluster General Manager. You'll have ambition, talent, and some essential skills. We're seeking someone passionate about creating great guest experiences for this vital role.

A little taste of your day-to-day:
<ul>
<li>Oversee all operational departments including Rooms, F&amp;B, Housekeeping, Front Office and Security</li>
<li>Ensure consistent delivery of exceptional guest experiences in line with IHG brand standards.</li>
<li>Partner with the General Manager and Executive Committee to drive strategy, guest satisfaction, and profitability.</li>
<li>Lead and inspire department heads, fostering a culture of accountability, service passion, and continuous improvement.</li>
<li>Monitor operational KPIs and financial performance, ensuring cost efficiency without compromising quality.</li></ul> 

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:
<ul>
<li>7-10 years of progressive hotel leadership experience, ideally in an international or luxury brand.</li>
<li>Preferably with IHG brand experience.</li>
<li>Currently based in the UAE with knowledge of local market standards.</li>
<li>Strong leadership, decision-making, and interpersonal skills.</li>
<li>A proven record of driving both guest satisfaction and financial performance.</li></ul> 
 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Director of Operations

Accor

<div>Company Description 
M&#1255;venpick Hotel &amp; Residences Riyadh 
Job Description 
Position Summary:
The Director of Rooms is a senior leadership role responsible for full oversight of the Rooms Division at M&ouml;venpick, including Front Office, Housekeeping, Guest Services, Concierge, Bell/Porter, and related support functions. The role ensures that guest satisfaction, operational efficiency, departmental profitability, and brand standards are consistently met or exceeded. 
Key Responsibilities / Duties:
1. Operational Leadership<ul><li>
Oversee day-to-day operations of all Rooms Division departments to ensure efficient, smooth guest experiences.</li><li>
Develop, implement, maintain, and monitor standard operating procedures (SOPs), service standards, policies, and quality control processes.</li><li>
Conduct regular inspections of guest rooms, corridors, public areas, back-of-house and ensure cleanliness, maintenance, safety, and brand hygiene standards.</li></ul>
2. Guest Experience &amp; Satisfaction<ul><li>
Monitor guest feedback (through GSS, online reviews, in-house feedback), analyses trends and drive continuous service improvements.</li><li>
Handle guest complaints and service recovery in a timely, effective manner, ensuring the guest&rsquo;s expectations are met.</li><li>
Ensure that all Rooms Division touchpoints deliver an exceptional guest experience (arrival, stay, departure, room condition, cleanliness, etc.).</li></ul>
3. Financial Performance / Revenue &amp; Budget Management<ul><li>
Develop and manage the Rooms Division budget, forecasts, and ensure revenue targets (including rooms revenue, upsells, etc.) are achieved.</li><li>
Monitor controllable costs &mdash; labour, housekeeping supplies, room amenities, energy usage, etc. Work with department heads to maintain or reduce costs in line with budgets.</li><li>
Analyse metrics such as occupancy, Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), room yield, cost per occupied room, etc. Use these metrics to drive decisions.</li></ul>
4. Team Leadership<ul><li>
Lead, coach, mentor and develop department heads and their teams (Front Office Manager, Housekeeping Manager, etc.).</li><li>
Hold regular departmental meetings, shift briefings, pre-shift planning to ensure alignment and communication.</li></ul>
5. Brand Standards &amp; Compliance<ul><li>
Ensure operations comply with M&ouml;venpick / Accor brand standards, local regulatory requirements (e.g. safety, hygiene, licensing).</li><li>
Oversee audits (internal, brand, third party) and ensure corrective actions are implemented and tracked.</li></ul>
6. Collaboration &amp; Cross-departmental Coordination<ul><li>
Work closely with other departments (Sales &amp; Marketing, Revenue Management, Engineering &amp; Maintenance, Food &amp; Beverage, Finance, HR, Security) to ensure coherence in hotel operations.</li><li>
Participate as member of the Executive Committee; contribute to hotel-wide strategic plans and decisions.</li></ul> 
Qualifications<ul><li> 
Education: Bachelor&rsquo;s Degree in Hotel Management, Hospitality, Business Administration, or related field preferred.</li><li>
Experience: Significant experience in rooms operations with progressive leadership roles. Experience covering both Front Office &amp; Housekeeping essential. Experience in a luxury or upscale hotel is an advantage.</li><li>
Management Skills: Strong leadership, ability to motivate and develop teams, excellent communication (verbal &amp; written), decision making and problem solving.</li><li>
Operational Competence: Knowledge of PMS systems, property management, forecasting, revenue-management basics, budgeting. Ability to interpret financial reports.</li></ul> 
Additional Information 
Core Competencies:<ul><li>
Guest-centric mentality</li><li>
High attention to detail</li><li>
Strong organizational skills</li><li>
Flexibility and ability to work under pressure</li><li>
Cultural sensitivity and ability to lead diverse teams</li><li>
Ability to work shifts, including weekends and holidays as required</li></ul>
Key Performance Indicators (KPIs):<ul><li>
Guest satisfaction scores (internal &amp; external)</li><li>
Rooms division profit margins</li><li>
Occupancy, ADR, RevPAR, yield</li><li>
Cost per occupied room / housekeeping cost controls</li><li>
Employee turnover / satisfaction within rooms division</li><li>
Audit compliance (brand &amp; safety)</li></ul></div>

Director of Rooms

Job Description:<ul><li>Ensuring that guests have a positive experience and feel valued by the Hotel.</li><li>Training new employees on company policies, procedures, and culture.</li><li>Creating and maintaining relationships with Guests to ensure that they are satisfied with services provided by the Hotel.</li><li>Reviewing all incoming Guests complaints and making sure they are addressed in a timely manner.</li><li>Managing employee schedules to ensure that all shifts are covered at all times.</li><li>Managing the front office team and rooms division to ensure that all Guests needs are met in a timely manner.</li><li>Ensuring that all tasks are completed in accordance with Hotel policies and procedures.</li><li>Preparing reports on Hotel performance to upper management.</li><li>Coordinating with other departments such as Human Resources to ensure that employees are treated fairly.</li><li>Monitor Front Office, Bell staff to ensure highest quality of guest relations.</li><li>Maintain regular attendance in compliance as required by scheduling which will vary according to the needs of the hotel.</li><li>Comply at all times with Millennium Standards and regulations to encourage safe and efficient hotel operations.</li><li>Coordinate training programs for all Front Office employees.</li><li>Handle guest complaints, react quickly, logging and notifying proper areas to service the guest</li></ul>Requirements:&middot; Proven work experience in the relevant field.&middot; Proficiency in English (oral and written)&middot; Proficiency in MS Office, particularly Excel and Word&middot; Excellent communication and people skills&middot; Good organizational and multitasking abilities&middot; Problem-solving skills&middot; Job knowledge with Opera Software.Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Crowne Plaza Hotel

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.<h4 class="jobSectionHeader"> 
Your day to day

As Director of Sales at Crowne Plaza Bahrain you will lead all commercial sales activities across key market segments including Corporate Transient, MICE, Groups, and Leisure. This is a highly proactive and client-facing role, responsible for driving top-line revenue, developing strategic sales plans, and cultivating strong client relationships. The Director of Sales will lead a motivated the Sales &amp; Events team and ensure consistent performance and growth across all channels.

Your day to day:
<ul>
<li>Develop and execute a comprehensive sales strategy across all revenue-influencing segments (Corporate, MICE, Group, and Leisure).</li>
</ul><ul><li>Identify new business opportunities and drive proactive business development.</li>
<li>Analyze market trends and competitor activity to ensure the hotel remains competitive and agile.</li>
<li>Work closely with the IHG Key account team maximizing all relevant opportunities from all segments.</li>
<li>Collaborate with other departments, such as revenue management, marketing, and operations, to ensure a seamless guest experience.</li>
<li>Ensure account production is kept up to date and reviewed with the team on a regular basis</li>
<li>Develop new and existing account.</li>
<li>Social media and content: liaise with marketing company, provide content of events to showcase and promote the hotel overall.</li>
<li>Be fully engaged with events, calendar reminders, Local attractions / travel links, wedding.</li>
<li>Ensure hotel commercial plan is actively completed</li>
<li>Maintain a strong position within the market - RGI target</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in hospitality management, Business administration, or a related field.</li>
<li>Minimum of 3 years of experience in the same capacity or a related role within the hospitality industry.</li>
<li>Demonstrable success in managing multi-segment sales portfolios, particularly Corporate, MICE, and Group business.</li>
<li>Strong leadership and people management skills with the ability to inspire and develop a high-performing team.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Highly motivated, proactive, and client-centric approach.</li>
<li>Knowledge of the local market and strong industry connections.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Director of Sales

<div>Company Description 
Join Accor, a group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and in what you bring. There are many opportunities for growth and development. Every gesture, every smile, every action helps create a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality. 
Become a Heartist&reg; and let your heart guide you in this world where life beats stronger. 
Job Description 
<ul><li>
Play an active role in the strategic planning, marketing plan and budgeting processes, challenging the strategy with the General Manager &amp; Director of Sales and Marketing.</li><li>
Prepare the annual topline budget for approval and track achievement, across all revenue streams: rooms, F&amp;B, MICE, Spa &amp; other ancillaries.</li><li>
Monitor transient and group book pace to determine pricing and availability controls for all reservation distribution sources.</li><li>
Monitor key indicators of hotel performance. Chairing and preparing analysis &amp; materials for the weekly revenue strategy meetings.</li><li>
Track and analyze competitive set pricing and yield strategies, gaining the ability to predict the competitive set reaction to changes in the marketplace.</li><li>
Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.</li><li>
Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies). Keep current with industry changes and how it may impact demand.</li><li>
Work with Director of Sales and Director of Marketing teams to encourage strategic selection of the right piece of business, determine effective and engaging offers.</li><li>
Work with Reservations and Front Desk to ensure the highest level of guest service is maintained while maximizing profit. Provides training on upselling and negotiating techniques.</li><li>
Revenue Culture: Liaise with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.</li><li>
Maintain and improves rate standards, policies, and procedures.</li><li>
Lead/manage a team, whether functionally or hierarchically (&ldquo;RM apprentices&rdquo;, reservation, distribution desks).</li></ul> 

Qualifications 
<ul><li>
At least 5 years of experience in a full-time Revenue Management position in hospitality or another industry.</li><li>
Experience/exposure in the hotel operations and/or in luxury operations.</li><li>
Graduate degree in university or school.</li><li>
Analytical approach to problem solving, strategic thinker.</li><li>
Strong numerical reasoning.</li><li>
Strong business acumen.</li><li>
Team leader, with the ability to inspire. Ability to work cohesively as part of a team.</li><li>
Demonstrate strong communication skills both verbally and in writing.</li><li>
Composed and confident in dealing with luxury clientele.</li><li>
Command of PMS, CRS, RMS, GDS &amp; channel management systems.</li><li>
Good level in Excel and database management.</li><li>
Strong knowledge of revenue, pricing, market intelligence digital platforms</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Director of Revenue - Sofitel Nille Downtown

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