director of hotel operations

ALKO Hotels

ALKO HOTELS is a limited-service hotel development, ownership, and management company headquartered in Eugene, Oregon. With a focus on exceptional service and quality hotel products, ALKO HOTELS has a reputation for progressive and successful property management. The Executive Team, with over 30 years of experience, delivers great results in diverse market sectors such as university, urban, and growing markets. ALKO HOTELS prides itself on exceeding clients' expectations through technical expertise and in-depth market knowledge.Role DescriptionThis is a full-time on-site role for an Area Director of Hotel Operations at ALKO HOTELS located in Eugene, Oregon. Regional Directors are responsible for all areas of operation for the hotels that are under their supervision. This includes, but is not limited to, hotel sales, hotel profitability, personnel, and the overall condition of the property. Directors of Hotel Operations will report directly to the Corporate team and are in charge of 6 Hotels in Oregon. It is also the responsibility of the Area Director of Hotel Operations to step in and assist properties that are in transition from general managers, and includes taking on the role of general manager until the position has been filled.Qualifications<ul><li>Operations Management and Customer Service skills</li><li>Budgeting and Sales skills</li><li>Experience in the hospitality industry</li><li>Ability to train and delate teamwork throughout the property for success</li><li>Strong leadership and communication skills</li><li>Bachelor's degree in Hospitality Management or related field</li></ul>Requirements: College or higher level education10 years of Hotel operations experienceMinimum of 5 years at the Area Director of Operations level.Must be a strong leader, self-motivator, team builder, and willing toWork 50+ hours per week (minimum 5 days per week).Must have a vehicle and be ready to commute to each property, including one in Beaverton, as needed.General Responsibilities:<ul><li>Oversee the implementation of company plans and programs and ensure compliance with brand standards.</li><li>Uses business knowledge, sales and operational skills, and diverse sources of information, products, and tools to generate profitability and ensure high levels of customer satisfaction.</li><li>Conduct property visits and implement pre-opening systems for new projects.</li><li>Execute operational strategies and monitor property performance against defined expectations.</li><li>Create a clear system of accountability with General Managers.</li><li>Contribute on a regular basis to the training at the property level.</li><li>Develop and empower the development of hotel staff for progression in the company.</li><li>Negotiate skillfully to settle differences and win concessions without damaging relationships.</li><li>Implement ways for General Managers to hold employees accountable for their job performance.</li><li>Actively pursue learning and self-development to enhance personal, professional, and unit growth.</li><li>Keep abreast of new developments and trends in the market.</li><li>Understand and learn brands.</li><li>Become subject matter experts in ALKO Hotels policies and procedures.</li></ul>Regional Directors are expected to work a minimum schedule of Monday through Friday from 8:00 A.M. to 5:00 P.M., plus any other hours or weekend days as needed to complete their responsibilities. Regional Directors are expected to be on property either from 8:00 A.M. until 5:00 P.M. or from 8:30 A.M. until 5:30 P.M. Regional Directors are to notify the Corporate of their intended work schedule. When visiting properties more than 45 miles from their home, Regional Directors are to be in route to these properties by 8:00 A.M. and should never leave a property before 3:00 P.M.ResponsibilitiesThe main responsibility of the Regional Director will be to provide support for each of his managers and teams. By providing the necessary support for the manager, a Regional Director will develop the loyalty of the managers. In order to provide the necessary support for the manager, the Regional Director is expected to work shifts if needed to relieve a manager who is working extra hours because of the lack of help. The Regional Director is expected to work weekends when necessary to give the manager time off when no other help is available. The Regional Director is expected to help the manager interview when short of help and is expected to help the manager find help from other hotels in the system when needed. In general, the Regional Director is expected to perform any task that will lend support to the manager, not just those listed above.In addition to the responsibility of providing support to the manager, the Regional Director will be responsible for the duties listed below.<ul><li>Regional Directors are to spend at least one night a quarter at each property. This includes the properties in the city in which they live. Quarterly visit reports are to be completed for each visit; reports for two or more properties are not to be completed on the same overnight stay. Theses are to be turned in to the Corporate on a quarterly basis.</li><li>Regional Directors will complete a weekly time report and return it to the Corporate on a daily basis wih a daily Director of Operations Report..</li><li>Regional Directors will complete bi-monthly inspections at all properties as scheduled by the Corporate. Copies of the Inspections are to be turned in to the Corporate and to HR. Regional Directors are to follow up with the managers regularly to see that all items listed on the inspections are corrected.</li><li>Regional Directors are responsible for overseeing that company Inspections are corrected and returned to the Corporate and HR in a timely manner. They are also responsible for seeing that all corrections are completed on Franchise company inspections and are returned to the Corporate and HR in a timely manner.</li><li>Regional Directors are to complete a manager report for the manager&rsquo;s file on a quarterly basis.</li><li>Regional Directors will be in contact with their area salesperson (s) on a regular basis. Regional Directors will work with the manager and sales representative to monitor rates. Lower rates during slow periods, higher rates during busier times, and special events. Always know what is happening in your locations.</li><li>Regional Directors will follow up with and contact properties during special event weeks and weekends. Regional Directors will make sure that properties are not blocked out with block reservations until all rooms are sold. A Regional Director must begin this follow-up months in advance of the special event(s). During the event you the Regional Director will call the Hotel several times during the day and night to make sure that they are full. The Regional Director should spend time at the property during the event if necessary.</li><li>Regional Directors will monitor all costs closely, especially payrolls. Payrolls may need to be monitored on a weekly basis. If a property is having high payroll cost, it should be monitored on a daily basis.</li><li>Regional Directors will ultimately be responsible for the quality of employees employed by each of their Hotels. Regional Directors should work with the managers in hiring competent employees and may have to actually complete the hiring process, from running ads to interviewing, to hiring the employee. Regional Directors are to constantly monitor the staff training by the manager. Managers should be given a time frame in which to replace substandard employees. If the manager does not dismiss them, it will be the Regional Director&rsquo;s responsibility to do so.</li><li>Regional Directors are responsible for overseeing that all Accounts Receivables are collected in a timely manner. The Regional Director will make personal contact with all accounts 60 days past due and shall notify Corporate of the status of the account. Regional Directors are to continue contacting the past due accounts until the account is collected.</li><li>Regional Directors will be responsible for following up on credit card chargebacks and furnishing the proper documentation to the corporate office. Regional Directors need to monitor credit card procedure compliance by the managers and employees to prevent loss of revenue through credit card charge backs.</li><li>The Regional Director will be responsible for covering any hotel that may be without a manager for vacations, terminations, resignations, illness, or for any other reason that may leave a hotel without proper management.</li><li>The Regional Director&rsquo;s responsibilities are not limited to the above. A Regional Director will be responsible for performing those duties deemed necessary for the profitable management of the company.</li></ul>Revenue:Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.Profit:Effectively manage and control all operational expenses, including labor, overtime, supplies, etc., enforce ALKO Hotels procurement guidelines, and seek and implement cost-saving strategies.Quality: Guest Service: Ensure that the hotel meets/exceeds ALKO Hotels and Brand standards for guest satisfaction.Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to ALKO Hotels' training guidelines and policies.Conducts monthly audits to ensure quality standards are to the brand and ALKO Hotels standards.Sales &amp; Marketing:Provide leadership support and direction to the sales team, by taking an active role in the preparation and implementation of the hotel&rsquo;s annual Marketing plan. Make sales calls to Key accounts and capitalize on all revenue opportunities. Sales calls with and without a Sales Manager will be expected.Community Involvement:Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.Leadership:Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition. Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to ALKO Hotels' Standard Operating Procedures.Specific Responsibilities: Send a daily end-of-the-day activity and accomplishment email to Corporate Team Things mentioned on Daily Activities will include: Inspection Results (Can be breakfast room, guest rooms, Monthly, PM&rsquo;s, Surprise, safety inspection etc.). Sales Events (Can be sales calls, inquiries, group results, events attended). Budget Review (Can be forecasts, ordering changes, schedule changes, anything that affects revenue anticipated). Maintenance (Something they did or inquired about, out of order room detail, special things needed for ordering or additional inspections). Weekly Walk details along with what public area was given attention. Labor Develop and implement the approved business plan to attain and exceed the financial goals. Maintain a high personal visibility throughout the property. Gain and maintain excellent knowledge of local competition and general industry trends. Handle any emergencies at the hotel. Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team. Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records. Closely monitor sales solicitation activities. Conduct daily individual meetings with each department head/manager to review the prior day&rsquo;s outcomes and today&rsquo;s goals. Conduct prescheduled weekly meetings with the department heads/managers. Conduct monthly and or quarterly staff meetings to update files or conduct training for all employees. Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates. Ensure all associates are trained on emergency and security procedures and policies. Ensure that all property equipment is in good working condition. Successfully maintain adequate staffing. Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need. Performs audits on rooms and other operating areas. Provide effective leadership to hotel team members. Ensure hotel staff are provided with uniforms and name tags, and uphold property grooming standards. Ensures effective, timely, and accurate communications flow with regard to hotel policies and procedures. Corporate client handling and taking part in new client acquisition, along with the sales team , whenever required. Assisting in residential sales when required and developing strong sales prospects.Optimum Attributes: Willing to take responsibility and accountability for the team. Well-groomed and professional appearance. Willing to work on weekends and holidays if required. Effective communication skills. Good listener. Emphatic and tolerant. Open with praise, discreet with criticism. Consistent and congruent. Rational, prudent, and practical. Must be available 24/7 to respond to any guest or employee emergencies.Job Type: Full-timePay: Up to $110,000 per year depending on experienceBenefits:<ul><li>401(k)</li><li>401(k) Profit Sharing</li><li>Dental Insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Discretionary End of Year Bonus</li></ul>Schedule:<ul><li>9-hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends as needed</li></ul>Work Location: In personJob Type: Full-timePay: Up to $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Director of Operations: 5 years (Preferred)</li></ul>Ability to Commute:<ul><li>Eugene, OR 97403 (Required)</li></ul>Ability to Relocate:<ul><li>Eugene, OR 97403: Relocate before starting work (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Area Director of Hotel Operations

HVMG - Hospitality Ventures Management Group

<div>
 As the Director of Rooms, you will oversee all front office, housekeeping, and guest services operations to ensure exceptional guest experiences. You&rsquo;ll lead and develop department teams, manage budgets, and drive operational excellence. This role requires strong leadership, a focus on service, and a commitment to maintaining high standards across all room-related functions.
 
 
 Key Responsibilities
 
 
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 You will be the operational leader of our hotel's guest experience, overseeing all aspects of the rooms division and ensuring the highest level of service and satisfaction.
 </li>
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 Your daily tasks will include managing the front office, housekeeping, and guest services departments, as well as monitoring guest feedback and implementing improvements.
 </li>
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 You will report to the General Manager or Hotel Operations Manager.
 </li>
 <li>
 A career as a director of rooms can lead to opportunities in various executive-level roles within the hospitality industry, such as regional director of rooms, vice president of operations, or other corporate positions.
 
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 Hotel experience is always a plus! Applicants should have:
 
 
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 A high school diploma, a GED, or one year of hotel experience
 </li>
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 Previous experience in a similar or related position
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 A combination of education and experience
 
 
 
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 </ul>
 What You&rsquo;ll Need to Succeed
 
 
 <ul>
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 Eligible to work in the United States
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 Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
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 Ability to sit, stand, bend, kneel, and lift as required&mdash;with or without reasonable accommodations
 </li>
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 Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
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 A warm, professional demeanor that reflects HVMG&rsquo;s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude.
 
 
 
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 </ul>
 Why Our Associates Love HVMG
 
 
 <ul>
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 Career growth opportunities across our nationwide portfolio
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 Flexible scheduling
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 Access up to 40% of your earned wages before payday with PayActive
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 Paid Time Off (PTO) and Paid Holidays
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 Full healthcare benefits: medical, dental, and vision
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 401(k) with guaranteed 4% match and no vesting period
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 Exclusive hotel and food &amp; beverage discounts
 
 
 
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 </ul>
 
 About HVMG
 
 
 
 Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
 
 
 We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
 
 
 The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
 
 
 HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
</div>

Director of Rooms

Accor

<div>Company Description 
Join Accor, a group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and in what you bring. There are many opportunities for growth and development. Every gesture, every smile, every action helps create a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality. 
Become a Heartist&reg; and let your heart guide you in this world where life beats stronger. 
Job Description 
<ul><li>
Play an active role in the strategic planning, marketing plan and budgeting processes, challenging the strategy with the General Manager &amp; Director of Sales and Marketing.</li><li>
Prepare the annual topline budget for approval and track achievement, across all revenue streams: rooms, F&amp;B, MICE, Spa &amp; other ancillaries.</li><li>
Monitor transient and group book pace to determine pricing and availability controls for all reservation distribution sources.</li><li>
Monitor key indicators of hotel performance. Chairing and preparing analysis &amp; materials for the weekly revenue strategy meetings.</li><li>
Track and analyze competitive set pricing and yield strategies, gaining the ability to predict the competitive set reaction to changes in the marketplace.</li><li>
Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.</li><li>
Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies). Keep current with industry changes and how it may impact demand.</li><li>
Work with Director of Sales and Director of Marketing teams to encourage strategic selection of the right piece of business, determine effective and engaging offers.</li><li>
Work with Reservations and Front Desk to ensure the highest level of guest service is maintained while maximizing profit. Provides training on upselling and negotiating techniques.</li><li>
Revenue Culture: Liaise with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.</li><li>
Maintain and improves rate standards, policies, and procedures.</li><li>
Lead/manage a team, whether functionally or hierarchically (&ldquo;RM apprentices&rdquo;, reservation, distribution desks).</li></ul> 

Qualifications 
<ul><li>
At least 5 years of experience in a full-time Revenue Management position in hospitality or another industry.</li><li>
Experience/exposure in the hotel operations and/or in luxury operations.</li><li>
Graduate degree in university or school.</li><li>
Analytical approach to problem solving, strategic thinker.</li><li>
Strong numerical reasoning.</li><li>
Strong business acumen.</li><li>
Team leader, with the ability to inspire. Ability to work cohesively as part of a team.</li><li>
Demonstrate strong communication skills both verbally and in writing.</li><li>
Composed and confident in dealing with luxury clientele.</li><li>
Command of PMS, CRS, RMS, GDS &amp; channel management systems.</li><li>
Good level in Excel and database management.</li><li>
Strong knowledge of revenue, pricing, market intelligence digital platforms</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Director of Revenue - Sofitel Cairo Downtown Nile

Kimpton

<div><h1 class="jobSectionHeader">Director of Front Office- Curator of Guest Experience</h1><h3 class="jobSectionHeader">
Kimpton Sevn Dubai (Pre-Opening)</h3>
Reporting to: Hotel Manager
At Kimpton Sevn Dubai, we are seeking a Director of Front Office&mdash;a charismatic, service-driven leader who brings energy, personality, and operational excellence to every guest interaction.
This role is ideal for a hospitality professional who thrives in dynamic environments, loves connecting with people, and is passionate about shaping unforgettable guest journeys from arrival to departure.<h2 class="jobSectionHeader">
One Brand. One Bold Guest Experience Vision.</h2>
This is more than a front office leadership role.
Kimpton Sevn Dubai introduces lifestyle luxury to Downtown Dubai&mdash;bold, expressive, and deeply human. Every guest interaction is an opportunity to create meaningful, unscripted experiences that reflect Kimpton&rsquo;s unique personality.
We need a leader who can balance structure with spontaneity, operational discipline with creativity, and efficiency with genuine human connection.<h2 class="jobSectionHeader">
Why This Role Matters</h2>
The Front Office is the heartbeat of the guest experience.
As Director of Front Office, you will shape the first and last impressions of every guest journey&mdash;leading service culture, operational excellence, and team engagement. Your leadership ensures every arrival feels personal, every stay seamless, and every departure memorable.
This role offers a unique opportunity to define service standards from the ground up, building a front office culture that reflects Kimpton&rsquo;s Stay Human philosophy.<h2 class="jobSectionHeader">
Be the Face of the Guest Experience</h2>
You will lead, inspire, and empower a team of guest experience professionals while driving service excellence across all front-of-house operations.<h2 class="jobSectionHeader">
</h2><h2 class="jobSectionHeader">What We&rsquo;ll Support You to Do</h2><h3 class="jobSectionHeader">
Lead with Personality</h3>
Bring your authentic self to leadership&mdash;creating a culture where individuality is celebrated and service feels natural, not scripted.<h3 class="jobSectionHeader">
Build from the Ground Up</h3>
Play a key role in the pre-opening phase&mdash;recruiting talent, establishing standards, and shaping the guest journey.<h3 class="jobSectionHeader">
Deliver Exceptional Experiences</h3>
Your leadership will directly influence guest satisfaction, loyalty, and brand reputation.<h2 class="jobSectionHeader">
</h2><h2 class="jobSectionHeader">The Gig</h2>
Reporting to the Hotel Manager, the Director of Front Office will oversee all front office operations, guest services, and pre-opening readiness for Kimpton Sevn Dubai.<ul><li>
The Opportunity: Lead the creation of a vibrant, guest-focused front office culture</li><li>
The Strategy: Design and implement service standards, training programs, and operational procedures</li><li>
The Impact: Deliver memorable guest experiences while driving operational excellence and team engagement</li></ul><h2 class="jobSectionHeader">
Stay Human</h2>
At Kimpton, individuality and authentic connections drive everything we do through the Stay Human Project.
This role is about more than operations&mdash;it is about creating real connections, empowering your team, and making every guest feel seen, valued, and at home.<h2 class="jobSectionHeader">
Your Day-to-Day</h2>
Every day offers something new, but you&rsquo;ll often be focused on:<h3 class="jobSectionHeader">
Front Office Leadership &amp; Operations</h3><ul><li>
Oversee all front office operations, including Reception, Concierge, Valet, Guest Relations, Guest Services, and Voice Experience</li><li>
Deliver seamless, personalized guest experiences across all touchpoints&mdash;integrating in-person, digital, and voice communication into one cohesive journey</li><li>
Lead the Voice Experience function, ensuring every guest interaction reflects Kimpton&rsquo;s warmth, personality, and Stay Human philosophy</li><li>
Monitor service quality, guest feedback, and operational performance across all channels</li><li>
Resolve guest concerns with empathy, creativity, and ownership, turning challenges into meaningful guest connections</li></ul><h3 class="jobSectionHeader">
Pre-Opening Excellence</h3><ul><li>
Lead recruitment, onboarding, and training of the front office team</li><li>
Develop SOPs, service standards, and guest journey frameworks</li><li>
Support systems setup, operational readiness, and pre-opening planning</li><li>
Execute soft opening, trial operations, and full launch readiness</li></ul><h3 class="jobSectionHeader">
OS&amp;E Management (Pre-Opening &amp; Operational)</h3>
Elevating the Details that Shape the Guest Experience<ul><li>
Curate OS&amp;E across front office touchpoints aligned with brand identity and guest experience goals</li><li>
Collaborate with Procurement and Design teams on sourcing and setup</li><li>
Define par levels, replenishment, and inventory control systems</li><li>
Ensure OS&amp;E supports both operational efficiency and elevated guest experience</li></ul><h3 class="jobSectionHeader">
Guest Experience &amp; Service Culture</h3><ul><li>
Champion Kimpton&rsquo;s Stay Human philosophy across all guest interactions</li><li>
Build a culture of personalization, recognition, and emotional connection</li><li>
Drive guest engagement initiatives and loyalty-building experiences</li></ul><h3 class="jobSectionHeader">
Team Leadership &amp; Development</h3><ul><li>
Inspire, coach, and develop a high-performing front office team</li><li>
Foster a positive, inclusive, and energetic team culture</li><li>
Conduct performance reviews and career development planning</li></ul><h3 class="jobSectionHeader">
Cross-Functional Collaboration</h3><ul><li>
Work closely with Housekeeping, Engineering, Food &amp; Beverage, and Revenue teams</li><li>
Ensure seamless communication and operational alignment</li><li>
Align front office operations with overall hotel strategy and goals</li></ul><h3 class="jobSectionHeader">
Financial &amp; Operational Performance</h3><ul><li>
Manage departmental budgets, staffing, and cost control</li><li>
Monitor KPIs including guest satisfaction, upselling performance, and efficiency metrics</li><li>
Identify revenue opportunities through upselling and guest services</li></ul><h2 class="jobSectionHeader">
Support to the Hotel Manager</h2>
As Director of Front Office, you will act as a key partner to the Hotel Manager in driving the success and strategic direction of the hotel.<ul><li>
Align front office operations with brand vision and business objectives</li><li>
Provide insights on guest feedback, service trends, and operational performance</li><li>
Represent the Hotel Manager in their absence when required</li><li>
Support hotel-wide initiatives, pre-opening milestones, and strategic projects</li><li>
Foster consistency, accountability, and collaboration across departments</li><li>
Drive a culture of service excellence and leadership alignment</li></ul><h2 class="jobSectionHeader">
Who This Role Is Perfect For</h2><ul><li>
A natural host who thrives on creating memorable guest experiences</li><li>
A strong leader who enjoys building teams from the ground up</li><li>
Someone energized by pre-opening environments and creation phases</li><li>
A balance of operational discipline and creative thinking</li><li>
A leader who excels in fast-paced, lifestyle luxury hospitality</li><li>
Someone who values emotional connection as much as operational excellence</li></ul><h2 class="jobSectionHeader">
What We Need From You</h2><h3 class="jobSectionHeader">
Education</h3><ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>
5&ndash;7 years in Front Office or Rooms Division leadership in luxury or lifestyle hotels</li><li>
Strong operational leadership experience in Front Office and Guest Services</li><li>
Pre-opening hotel experience highly preferred<ul><li>
PMS, CRM, and guest engagement system knowledge</li></ul></li></ul><h3 class="jobSectionHeader">
Personal Attributes</h3><ul><li>
Charismatic, people-first leader</li><li>
Strong operational and organizational capability</li><li>
Emotionally intelligent and solution-oriented</li><li>
Passionate about service culture and guest experience</li><li>
Adaptable, energetic, and resilient communicator</li></ul><h2 class="jobSectionHeader">
What You Can Expect from Us</h2>
At IHG Hotels &amp; Resorts, we invest in our people with competitive compensation, global travel perks, and career development opportunities across one of the world&rsquo;s leading hospitality companies.
We are proud to be an equal opportunity employer, welcoming everyone regardless of race, color, religion, gender, sexual orientation, gender identity, nationality, disability, or veteran status.
Through our myWellbeing framework, we support your health, lifestyle, and workplace happiness&mdash;because when our people thrive, our hotels and guests thrive.<h2 class="jobSectionHeader">
Ready to Shape the Guest Experience?</h2>
If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people&mdash;we would still love to hear from you.
Apply now and help define the guest experience at Kimpton Sevn Dubai.
Kimpton Hotels &amp; Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors &amp; colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Director of Front Office – Curator of Guest Experience at Kimpton Sevn Dubai (Pre-Opening)

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Director of Rooms to join the resort&rsquo;s Front Office Resort Tower team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Manage the full scope of Resort and Enclave Front Office operations, from pre-arrival to post-departure, ensuring a flawless guest journey.
 </li>
 <li>
 Develop and implement service standards and procedures aligned with luxury brand expectations and Forbes 5-Star criteria.
 </li>
 <li>
 Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations.
 </li>
 <li>
 Utilize hotel systems (PMS, CRM, POS) to streamline processes and enhance operational efficiency.
 </li>
 <li>
 Fulfill operational requirements of both Rooms and Gaming Departments for premium guest experiences.
 </li>
 <li>
 Lead, train, and mentor Front Office staff, promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Implement performance management strategies for agents with upsell programs using measurable KPIs.
 </li>
 <li>
 Oversee departmental budget planning and cost control, ensuring alignment with financial targets while optimizing resources for operational efficiency and profitability.
 </li>
 <li>
 Identify high-potential talent and support career development within the team.
 </li>
 <li>
 Coordinate with Housekeeping, Security, VIP Services, Spa, F&amp;B, and other departments to ensure cohesive service delivery.
 </li>
 <li>
 Act as a liaison for Enclave guests, ensuring their unique needs are met with discretion and precision.
 </li>
 <li>
 Champion process optimization and innovation, regularly reviewing workflows and guest touchpoints to enhance service delivery, reduce inefficiencies, and maintain Forbes 5-Star standards.
 </li>
 <li>
 Address guest feedback and service recovery with professionalism and urgency.
 </li>
 <li>
 Maintain close relationships with repeat guests and VIP clientele to enhance loyalty and satisfaction.
 </li>
 <li>
 Drive incremental revenue through strategic upselling initiatives, leveraging guest preferences and data insights to maximize room upgrades, ancillary services, and premium experiences.
 </li>
 <li>
 Serve as the primary liaison for guest feedback management, utilizing Qualtrics analytics to identify trends, implement corrective actions, and elevate overall guest satisfaction scores.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Hospitality Management or related field.
 </li>
 <li>
 Experience: Minimum 10 years in luxury hospitality, with at least 5 years in a senior Front Office leadership role.
 </li>
 <li>
 Proven track record of managing high-volume, high-touch guest operations.
 </li>
 <li>
 Strong leadership and team development capabilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in hotel systems (PMS, CRM, POS) and data-driven decision-making.
 </li>
 <li>
 Fluent in English; Arabic is considered a plus.
 </li>
 <li>
 Professional demeanor and commitment to brand standards.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
This is a cluster leadership role overseeing rooms operations across two 5 star properties ensuring consistency and excellence across both hotels.
We are seeking a visionary and goal-oriented Director of Rooms to join our team. As a key member of our executive team, you will be responsible for overseeing all aspects of the Rooms Division. This role offers an exciting opportunity to shape exceptional guest experiences.<ul><li>
Provide strategic leadership and direction for the Rooms Division, ensuring the highest standards of service and operational excellence</li><li>
Oversee and optimize housekeeping and front office operations, including reception, concierge, and bell/valet services</li><li>
Manage functions to maintain presentation throughout the property</li><li>
Develop and implement innovative strategies to enhance guest satisfaction and drive positive reviews</li><li>
Analyze key performance metrics and financial data to make informed decisions and improve departmental efficiency</li><li>
Collaborate with other department heads to ensure seamless guest experiences across all touchpoints</li><li>
Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement</li><li>
Manage departmental budgets, control expenses, and optimize revenue generation</li><li>
Stay abreast of industry trends and local tourism developments to maintain the property's competitive edge</li><li>
Ensure compliance with all relevant health, safety, and security regulations</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field</li><li>
Minimum of 5 years of experience in Rooms Division management within hotels or resorts</li><li>
Proven track record of improving guest satisfaction scores and operational efficiency</li><li>
Strong financial acumen with experience in budgeting, forecasting, and revenue management</li><li>
Excellent leadership and team management skills, with the ability to inspire and develop staff</li><li>
Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels</li><li>
Proficiency in hotel management software</li><li>
Strong analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Fluency in English ; additional languages are a plus</li><li>
In-depth knowledge of hospitality standards and best practices</li><li>
Ability to work flexible hours, including weekends and holidays, as required</li><li>
Demonstrated commitment to delivering exceptional guest experiences and driving service excellence</li></ul></div>

Cluster Director of Rooms - starting Q4 2026

Marriott International

<div>Additional Information 
Job Number26044375 
Job CategoryHousekeeping &amp; Laundry 
LocationThe St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 3 years experience in housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations and Budgets
<ul><li>Ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Understands the importance of department&rsquo;s operation on the overall property financial goals and educates staff on details as appropriate.</li></ul>
<ul><li>Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to ensure understanding.</li></ul>
<ul><li>Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li></ul> 
Conducting Human Resources Activities
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.</li></ul>
<ul><li>Schedule employees to business demands and for tracks employee time and attendance.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Review employee satsifaction results.</li></ul>
<ul><li>Participates in interviewing and hiring of team members with the appropriate skills.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Director of Housekeeping - The St. Regis Downtown Dubai

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