director of it operations

Resorts Casino Hotel

<div>Overview:
<div>
The Director of IT Operations is responsible for the leadership, delivery, and continuous improvement of all operational and endpoint technologies across the casino, hotel, and hospitality environment. This role ensures the reliability, security, and performance of business-critical systems that directly support gaming operations, revenue generation, regulatory compliance, and guest experience.</div><div></div><div> 
This position focuses on device-centric, operational, and business-facing technologies and operates in close partnership with Infrastructure, Security, and Development teams. The Director leads ITIL-aligned service management, oversees day-to-day operations, and drives strategic initiatives to modernize and optimize IT service delivery.</div>
Responsibilities:
<ul><li>IT Operations Leadership &amp; Service Management</li></ul><ul><li>
Lead and mature ITIL-based service management practices (Incident, Problem, Change, Request, Asset).</li><li>
Define, monitor, and report on SLAs, KPIs, and operational performance metrics.</li><li>
Serve as Major Incident Manager for high-impact outages affecting gaming and guest services.</li><li>
Support the IT Manager and staff overseeing the Help Desk</li><li>
Establish and maintain a service catalog and continuous service improvement program.</li><li>
Casino &amp; Hospitality Technology Operations</li></ul><ul><li>
Oversee all operational device centric technologies including:</li><li><ul><li>
Slot Systems</li><li>
Kiosks</li><li>
POS systems (food &amp; beverage, retail, mobile ordering)</li><li>
Hotel and guest service technologies</li><li>
Telephony, radios, and communication platforms</li></ul></li><li>
Strategy, Planning &amp; Governance</li></ul><ul><li>
Develop short- and long-term strategic roadmaps for IT Operations technologies.</li><li>
Define and enforce IT policies, procedures, and standard operating practices.</li><li>
Align operations with cybersecurity frameworks and regulatory requirements.</li><li>
Support governance initiatives including audits, compliance validation, and risk mitigation.</li><li>
Team Leadership &amp; Development</li></ul><ul><li>
Lead, mentor, and develop IT Operations staff.</li><li>
Hands-on technical staff member leading technical operations and seen as a &ldquo;doer&rdquo;.</li><li>
Hands-on leader when needed to assist with technical problem-solving.</li><li>
Drive a culture of accountability, service excellence, and continuous improvement.</li><li>
Establish training programs and career development pathways.</li><li>
Maintain high-performance standards in a 24/7 operational environment.</li></ul>
Qualifications:
<div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in computer science, Information Systems, or related field (or equivalent experience).</li><li>
10&ndash;15+ years of IT experience, preferably within casino or hospitality environments.</li><li>
5+ years of leadership experience in gaming or hospitality IT operations.</li></ul><div>
Industry Knowledge</div><ul><li>
Deep understanding of those device systems:</li><li><ul><li>
Casino gaming systems and slot technologies including self-service kiosks</li><li>
Hospitality and POS platforms &ndash; hands on knowledge of InfoGenesis required</li></ul></li><li>
Familiarity with NJ DGE regulatory requirements is strongly preferred.</li></ul><div>
Technical Expertise</div><ul><li>
Required experience with:</li><li><ul><li>
Data Center management</li><li>
AD, Azure and end user provisioning with automation experience</li><li>
IBM i (AS/400) environments</li><li>
Windows endpoint management</li><li>
ITSM platforms (e.g., SolarWinds, ManageEngine)</li></ul></li><li>
Strong working knowledge of cybersecurity practices and implementations.</li><li>
Hands-on leadership style with the ability to support system upgrades, deployments, and issue resolution.</li></ul><div>
Leadership &amp; Professional Skills</div><ul><li>
Strong leadership, communication, and stakeholder management skills.</li><li>
Proven ability to operate in a high-pressure, 24/7 environment.</li><li>
Strong business acumen with financial and operational accountability.</li><li>
Ability to execute with minimal direction and drive initiatives forward.</li></ul></div>

Director of IT Operations

Witthawat Technology

Job Opportunity: IT Operations DirectorLocation: Kuwait City, Kuwait Company: Witthawat TechnologyAbout UsWitthawat Technology is a leading provider of innovative IT solutions and services, dedicated to helping businesses achieve operational excellence and digital transformation. Based in Kuwait City, we specialize in enterprise IT infrastructure, cloud solutions, and managed services that empower organizations to thrive in today&rsquo;s fast-paced digital landscape.Role OverviewWe are seeking an experienced IT Operations Director to oversee our IT operations, ensure system reliability, and drive efficiency across all technology platforms. This leadership role requires strong technical expertise, operational management skills, and the ability to align IT operations with business objectives.Key Responsibilities<ul><li>Lead and manage IT operations, including infrastructure, networks, and enterprise systems.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Ensure system reliability, scalability, and security across all platforms.</li><li>Oversee IT support services, ensuring timely resolution of technical issues.</li><li>Collaborate with executive leadership to align IT operations with strategic goals.</li><li>Manage vendor relationships and evaluate emerging technologies.</li><li>Monitor performance metrics and drive continuous improvement initiatives.</li><li>Mentor and develop IT teams to foster innovation and excellence.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (Master&rsquo;s preferred).</li><li>10+ years of experience in IT operations, with at least 5 years in a leadership role.</li><li>Proven track record in managing enterprise IT infrastructure and operations.</li><li>Strong knowledge of cloud computing, cybersecurity, and IT service management.</li><li>Excellent leadership, communication, and project management skills.</li><li>Ability to balance strategic vision with hands-on technical expertise.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead and shape the IT operations of a growing company.</li><li>Exposure to diverse industries and high-impact projects.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: Up to KD3,200.000 per monthWork Location: In person

IT Operations Director

IT Stackle Solutions

Job Opportunity: IT Operations DirectorLocation: Al Rayyan, Qatar Company: IT Stackle SolutionsAbout UsIT Stackle Solutions is a trusted provider of advanced IT services and infrastructure solutions, helping businesses achieve seamless operations through innovation, reliability, and security. We specialize in delivering scalable IT systems, cloud solutions, and enterprise support that empower organizations to thrive in the digital age.Role OverviewWe are seeking an IT Operations Director to lead and oversee our IT operations in Al Rayyan. This role requires a strategic leader with strong technical expertise, proven management experience, and the ability to ensure operational excellence across IT systems, networks, and support services. You will be responsible for driving efficiency, security, and innovation in IT operations while supporting business growth.Key Responsibilities<ul><li>Lead and manage IT operations teams, ensuring effective workflows and service delivery.</li><li>Oversee infrastructure, network, and system performance to guarantee reliability and security.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Ensure compliance with data protection, cybersecurity, and regulatory requirements.</li><li>Collaborate with business leaders to align IT operations with organizational goals.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Drive continuous improvement initiatives and adoption of emerging technologies.</li><li>Prepare performance reports and present to senior management.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>10+ years of IT operations experience, with at least 5 years in a leadership role.</li><li>Strong knowledge of IT infrastructure, networking, cloud platforms, and enterprise systems.</li><li>Experience with ITIL frameworks and service management practices.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li></ul>Why Join Us?<ul><li>Lead IT operations at one of Qatar&rsquo;s premier technology firms.</li><li>Be part of transformative projects driving digital innovation in Al Rayyan.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR32,000.00 per monthWork Location: In person

Spanish Cove Retirement Village

<div>
 At Spanish Cove Retirement Village, you&rsquo;re not just working at a facility &mdash; you&rsquo;re becoming part of a family. Here, every team member plays a meaningful role in creating a vibrant, caring community where residents and staff truly connect. Our residents take great pride in our employees, and the relationships built here are genuine, lasting, and truly one of a kind. If you're passionate about making a difference and want to work in a place where you're valued, supported, and appreciated &mdash; Spanish Cove is the place for you!
 
 
 Come join our Spanish Cove Family!
 
 
 
 Job Description
 
 
 
 Job Title: Director of IT
 
 
 Department: IT
 
 
 Pay Rate: $85,000- $120,000 (Based off experience)
 
 
 Hours: 8:00am- 5:00pm (May vary depending on projects needed)
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision
 </li>
 <li>
 &amp; 401(k) matching (up to 6%)
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Holiday Pay
 </li>
 <li>
 Employee Assistance Fund
 </li>
 <li>
 Continuing Education &amp; Scholarship Programs
 </li>
 <li>
 Certified Nurse Aide Training Program
 </li>
 <li>
 Mentorship
 </li>
 <li>
 Referral Bonus
 </li>
 <li>
 Retirement Bonus
 </li>
 <li>
 Advancement Opportunities
 
 
 
 </li>
 </ul>
 
 Summary
 
 
 
 This is a director-level position responsible for analyzing and directing all IT related activities of the organization with supervisory responsibilities for all staff assigned to the IT department. This position is accountable for ensuring continuity of communication, and computer services for both employee and resident users throughout the organization through planning, technical leadership, and project coordination.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 Duties include but are not limited to:
 
 
 <ul>
 <li>
 Oversight of IT service support contractors, preparing &amp; evaluating IT RFPs, evaluating and making recommendations on bid proposals
 </li>
 <li>
 Perform all supervisory responsibilities associated with the IT department including employee related issues.
 </li>
 <li>
 Enforce company policies and procedures as a member of management for all employees.
 </li>
 <li>
 Present a professional image as a representative of the company.
 </li>
 <li>
 Establish and maintain effective professional working relationships with co-workers, and every level of management.
 </li>
 <li>
 Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
 </li>
 <li>
 Forecast costs, equipment and personnel needs for projects and programs as required and related to MIS operations.
 </li>
 <li>
 Stay abreast of the latest developments in MIS technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable, and the implementation of policies that more effectively utilize MIS resources.
 </li>
 <li>
 Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. Assure responsiveness of long-range plans to corporate objectives.
 </li>
 <li>
 Establish and maintain relationships with contractors and equipment suppliers.
 
 
 
 </li>
 </ul>
 Supervisory Responsibilities
 
 
 This position will have supervisory responsibilities.
 
 
 Competencies
 
 
 <ul>
 <li>
 Communication Proficiency
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Technical Capacity
 </li>
 <li>
 Thoroughness
 </li>
 <li>
 Decision Making
 
 
 
 </li>
 </ul>
 Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Education and/or Experience
 
 
 Bachelor's degree from four-year College or university in computer science, electrical engineering, or an equivalent combination of education and experience.
 
 
 Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to walk; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. This job requires close/distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
 
 
 Apply here or go to Spanishcove.com under Resources&gt; Job Opportunities&gt; Apply Now.
 
 
 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Director of IT

Pura Vida Miami

<div>
 
 We are a lifestyle brand!
 
 
 
 
 
 We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.
 
 
 
 
 
 We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.
 
 
 
 
 
 
 ROLE OVERVIEW:
 
 
 
 We are seeking a strategic and hands-on Director of Information Technology to lead our enterprise IT operations across a large-scale, multi-location restaurant organization. This executive will have direct oversight of the Network Operations Center (NOC), Security Operations Center (SOC), and the Project Management Office (PMO), ensuring seamless technology service delivery, robust cybersecurity posture, and disciplined project execution across all restaurant and corporate locations.
 
 
 
 
 
 The ideal candidate brings deep experience managing 24/7 mission-critical technology environments in the hospitality or restaurant industry, with a strong understanding of point-of-sale ecosystems, network infrastructure at scale, and the unique operational demands of high-volume food service businesses.
 
 
 
 
 
 
 RESPONSIBILITIES:
 
 
 
 
 
 
 
 Strategic IT Leadership
 
 
 <ul>
 <li>
 Define and execute the enterprise IT strategy aligned with business growth objectives, including new restaurant openings, acquisitions, and technology modernization initiatives.
 </li>
 <li>
 Serve as a key member of the senior leadership team, advising on technology investments, digital transformation, and operational efficiency improvements.
 </li>
 <li>
 Develop and manage the annual IT budget, ensuring cost-effective allocation of resources across NOC, SOC, and PMO functions.
 </li>
 <li>
 Establish and maintain vendor relationships, negotiate contracts, and oversee technology procurement across all platforms and services.
 </li>
 </ul>
 
 
 Network Operations Center (NOC)
 
 
 <ul>
 <li>
 Direct the NOC team responsible for monitoring, maintaining, and optimizing network infrastructure across all restaurant and corporate locations.
 </li>
 <li>
 Ensure 99.9%+ uptime for critical restaurant systems including POS terminals, kitchen display systems (KDS), online ordering platforms, and payment processing networks.
 </li>
 <li>
 Oversee WAN/LAN architecture, SD-WAN deployments, wireless access management, and ISP relationships for hundreds of distributed locations.
 </li>
 <li>
 Establish and enforce SLAs for incident response, escalation procedures, and proactive system health monitoring using ITSM platforms.
 </li>
 <li>
 Drive automation and tooling improvements to reduce mean time to resolution (MTTR) and increase first-call resolution rates.
 </li>
 </ul>
 
 
 Security Operations Center (SOC)
 
 
 <ul>
 <li>
 Lead the SOC team in implementing and managing a comprehensive cybersecurity program to protect customer data, payment card information (PCI-DSS compliance), and corporate intellectual property.
 </li>
 <li>
 Oversee threat detection, vulnerability management, incident response, and forensic investigation capabilities.
 </li>
 <li>
 Ensure compliance with PCI-DSS, CCPA, state privacy laws, and any relevant industry regulations across all restaurant operations.
 </li>
 <li>
 Manage SIEM/SOAR platforms, endpoint detection and response (EDR) tools, identity and access management (IAM) systems, and security awareness training programs.
 </li>
 <li>
 Develop and regularly test business continuity and disaster recovery plans for all critical restaurant and corporate IT systems.
 </li>
 </ul>
 
 
 Project Management Office (PMO)
 
 
 <ul>
 <li>
 Build and lead the IT PMO to standardize project delivery methodologies (Agile, Waterfall, Hybrid) across all technology initiatives.
 </li>
 <li>
 Oversee the portfolio of IT projects including POS system deployments and upgrades, infrastructure rollouts for new restaurant openings, cybersecurity initiatives, and enterprise application implementations.
 </li>
 <li>
 Ensure projects are delivered on time, within scope, and on budget with clear executive reporting dashboards and KPI tracking.
 </li>
 <li>
 Champion cross-functional collaboration between IT, restaurant operations, finance, marketing, and supply chain teams.
 </li>
 <li>
 Implement resource management practices to balance capacity across concurrent projects and operational support demands.
 </li>
 </ul>
 
 
 Restaurant Technology &amp; POS Operations
 
 
 <ul>
 <li>
 Oversee the deployment, maintenance, and optimization of restaurant technology platforms including point-of-sale systems, kitchen display systems, online ordering integrations, loyalty programs, and digital menu boards.
 </li>
 <li>
 Serve as the technology partner to restaurant operations leadership, ensuring IT services directly support guest experience, order accuracy, and speed of service.
 </li>
 </ul>
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Cybersecurity, or a related field; Master&rsquo;s degree or MBA preferred.
 </li>
 <li>
 10+ years of progressive IT leadership experience, with at least 5 years in a Director- level or senior management role.
 </li>
 <li>
 Demonstrated experience managing NOC, SOC, and/or PMO functions in a multi-site, geographically distributed environment.
 </li>
 <li>
 Strong background in network engineering, cybersecurity operations, and IT project/portfolio management.
 </li>
 <li>
 Deep knowledge of PCI-DSS compliance requirements and experience managing payment security in a retail or restaurant environment.
 </li>
 <li>
 Proven ability to lead, mentor, and develop high-performing technical teams of 20+ staff across multiple disciplines.
 </li>
 <li>
 Experience managing IT budgets of $3M+ and negotiating enterprise-level vendor contracts.
 </li>
 <li>
 Excellent executive communication skills with the ability to translate complex technical concepts for non-technical stakeholders.
 </li>
 </ul>
 
 
 
 
 
 PREFERRED QUALIFICATIONS:
 
 
 <ul>
 <li>
 Toast POS Platform Experience: Hands-on experience deploying, managing, and optimizing Toast POS across multi-unit restaurant operations is highly valued.
 </li>
 <li>
 Familiarity with Toast&rsquo;s hardware ecosystem, API integrations, reporting tools, and third-party marketplace is a significant plus.
 </li>
 <li>
 Experience in the restaurant, hospitality, or food service industry with an understanding of front-of-house and back-of-house technology needs.
 </li>
 <li>
 Certifications such as CISSP, CISM, PMP, ITIL v4, or CCNP are strongly preferred.
 </li>
 <li>
 Experience with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure environments.
 </li>
 <li>
 Familiarity with restaurant technology platforms beyond POS, such as inventory management (MarketMan, BlueCart), scheduling (HotSchedules, 7shifts), and delivery aggregators (DoorDash Drive, Uber Direct).
 </li>
 <li>
 Experience leading digital transformation or technology modernization initiatives in a high-growth environment.
 </li>
 <li>
 Knowledge of AI/ML applications in restaurant operations such as demand forecasting, dynamic pricing, and automated inventory management.
 </li>
 </ul>
 
 
 
 
 
 BENEFITS:
 
 
 <ul>
 <li>
 Health &amp; Wellness &ndash; Medical, Dental &amp; Vision
 </li>
 <li>
 PTO
 </li>
 <li>
 Discounted Meals
 </li>
 <li>
 Growth Opportunities
 </li>
 <li>
 401(k) Plan with Company Match
 </li>
 </ul>
 
 
 
 
 The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.
 
 
 
 
 
 Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.
 
 
 
 
 
 
 Agency Disclaimer
 
 
 
 We&rsquo;ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won&rsquo;t be responsible for any fees. If you&rsquo;re interested in partnering with us, reach out to our Talent team first. We&rsquo;re happy to connect the right way!
 
 
 
</div>

Director, IT

Kidde Global Solutions

The Next Level of Fire & Life Safety Leadership
 With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.
 At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.
 If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!
 
Senior Director, IT Infrastructure & Operations
 
Location: Remote US
 Base Salary Rate: $221,697 - $260,820 per year
 Job type: Full-time position
 
About This Role
 Kidde Global Solutions is seeking a Senior Director, IT Infrastructure & Operations to lead the strategy, execution, and continuous evolution of enterprise infrastructure and operational services across the company. This role owns the reliability, scalability, security, and financial performance of KGS’s global IT infrastructure and operations. The Senior Director will modernize the I&O function, strengthen service delivery, and ensure technology capabilities directly enable business growth, resilience, and operational excellence. As a key member of the IT senior leadership team, this role helps define and execute enterprise IT strategy while delivering measurable business value through strong governance, disciplined execution, and modern operating practices.
 
Key Responsibilities
 Strategy & Leadership
 <ul>
<li>Define and execute the mission, vision, and multi year strategy for Infrastructure and Operations aligned to business and IT priorities.</li>
<li>Serve as a trusted advisor to IT and business leaders, translating business needs into scalable, cost effective I&O solutions.</li>
<li>Lead organizational and operating model transformations to improve speed, reliability, and customer experience.</li>
</ul>
Operational Excellence
 <ul>
<li>Deliver highly reliable, secure, and resilient infrastructure services across compute, network, cloud, workplace, and platform operations.</li>
<li>Establish and mature IT Service Management practices, including incident, problem, change, asset, and configuration management.</li>
<li>Implement governance frameworks that support audit readiness, risk management, compliance, and operational transparency.</li>
<li>Drive continuous service improvement programs with clear metrics, outcomes, and accountability.</li>
</ul>
Financial & Vendor Management
 <ul>
<li>Own the I&O budget, balancing growth, modernization, and cost optimization.</li>
<li>Develop and execute an I&O sourcing strategy, managing strategic vendors and managed service providers.</li>
<li>Actively reduce technical debt while improving service quality and financial predictability.</li>
</ul>
Modernization & Innovation
 <ul>
<li>Lead adoption of modern practices including cloud, automation, self service, DevOps, SRE, and platform based operations.</li>
<li>Monitor industry trends and emerging technologies to inform roadmap decisions and investment priorities.</li>
<li>Standardize platforms and services to drive scale, efficiency, and operational simplicity.</li>
</ul>
Resilience & Risk
 <ul>
<li>Strengthen enterprise resilience through proactive reliability engineering, redundancy, and disaster recovery planning.</li>
<li>Ensure infrastructure capabilities support security, regulatory, and compliance requirements.</li>
<li>Partner closely with Cybersecurity and Enterprise Architecture to embed security and resilience by design.</li>
</ul>
People & Culture
 <ul>
<li>Build, inspire, and develop a high performing global I&O team across onshore, nearshore, and offshore locations.</li>
<li>Foster a culture of ownership, accountability, and continuous improvement.</li>
<li>Align team objectives to enterprise outcomes using KPIs, OKRs, and outcome driven metrics.</li>
</ul>
Basic Qualifications
 <ul>
<li>Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.</li>
<li>10+ years of IT experience, including large scale infrastructure and operations.</li>
<li>5+ years leading diverse, global teams across multiple geographies.</li>
<li>3+ years in senior leadership roles with responsibility for strategy, execution, and organizational development.</li>
<li>3+ years managing managed service providers and sourcing agreements.</li>
</ul>
Preferred Qualifications
 <ul>
<li>Strong experience with modern delivery and collaboration tools.</li>
<li>Working knowledge of Lean, Agile, and modern operational practices.</li>
<li>Proven ability to operate effectively in fast paced, ambiguous environments.</li>
<li>Proven leader who inspires teams with a clear vision aligned to business outcomes.</li>
<li>Demonstrated success driving enterprise change, including cloud adoption, DevOps, SRE, and operating model transformation.</li>
<li>Strong operational and financial acumen with the ability to execute complex strategies.</li>
<li>Experience simplifying and scaling infrastructure in complex, global environments.</li>
<li>Effective at leveraging hybrid resource models, including nearshore and offshore teams.</li>
<li>Ability to design and implement self service and automation to improve speed and user experience.</li>
<li>Strong partner to vendor management and sourcing teams for third party governance.</li>
<li>Data driven leader who uses metrics to measure performance, outcomes, and continuous improvement.</li>
</ul>
Compensation and Benefits
 Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.
 World Leaders in Fire and Life Safety
 Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.
 Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
 
#LI-DNI

Senior Director, IT Infrastructure & Operations

OnTrac

OnTrac is hiring a Director, Hub Operations!
 
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
 
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
 
Location: 701 Crossroads Boulevard, Door S, Logan Township, NJ 08085
 Salary: $198,000 - $297,000
 Shift: Monday - Friday, 8:00am - 6:00pm (Hours subject to change based on the needs of the business)
 
Employment Logistics: 
The Director, HUB Operations is responsible for the financial and operational performance of a 24/7 HUB facility and reports to the VP of Operations. The HUB Director leads day-to-day execution, staffing, and performance management while overseeing safety, security, SOP adherence, and overall operating standards. Most activity occurs between afternoon and midnight hours, so this role requires a consistent on-site presence during late evening and overnight periods. During peak season (November through late December), the HUB runs significantly higher volumes with continuous 24/7 coverage for a 5–6 week period, and the Director is expected to provide strong on-site leadership to support execution and employee needs.
 
Unpacking the Benefits: 
We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.
 
<ul>
<li>Medical, Dental, and Vision insurance; HSA and FSA options</li>
<li>Life and Disability coverage (basic and voluntary)</li>
<li>Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance</li>
<li>Competitive benefits and 401(k) with company match</li>
<li>Referral Bonus Program - Up to $500 per referral!</li>
<li>Paid Time Off including Holiday pay</li>
<li>Employee Assistance Program & a Safe and clean work environment</li>
</ul>
The Must-Haves: 
<ul>
<li>7–10 years of managerial experience in logistics or a similar industry</li>
<li>Extensive knowledge of HUB terminology and operating concepts (e.g., PPH, CCP, process rate, methods)</li>
<li>Strong critical thinking skills to determine solutions to daily operational issues in a HUB environment</li>
</ul>
Your Mission in Motion: 
<ul>
<li>Lead people operations: Manage hiring, terminations, coaching, development, performance management/discipline, staffing levels, engagement, and recognition for all facility employees.</li>
<li>Execute business plans: Partner with operations leadership to create and execute facility plans and strategies aligned to operational goals.</li>
<li>Own financial performance: Manage the facility budget and P&L performance, identifying cost-saving opportunities and actions to improve results when needed.</li>
<li>Drive cross-functional execution: Partner with support departments to meet operational needs and remove barriers to performance.</li>
<li>Improve key metrics: Identify performance gaps, build action plans, and execute against targets to improve results across the operation.</li>
<li>Plan for disruption and continuity: Anticipate scenarios that could impede success and establish practical contingency plans.</li>
<li>Oversee line haul coordination: Maintain strong partnership with the Line Haul team to support timely and effective HUB execution.</li>
<li>Lead safety and security programs: Oversee the safety program and accountability (dock safety, lockout/tagout, conveyor safety) and implement the facility security program.</li>
<li>Ensure standards and readiness: Ensure managers follow SOPs, company policies, quality standards, and safety guidelines; maintain required materials and supplies to operate safely and efficiently.</li>
<li>Stay connected to the floor: Walk the warehouse regularly to review sort efficiency and safety practices, assist as appropriate, and maintain visible, consistent on-site leadership.</li>
</ul>
Paving your way to your success: 
<ul>
<li>You align facility priorities to business strategy, using sound business judgment to set focus and make decisions that improve results.</li>
<li>You lead change effectively, guiding teams through shifts in volume, priorities, and processes while maintaining steady execution.</li>
<li>You engage and inspire others by addressing morale issues early, listening actively, and helping teams solve problems and implement improvements.</li>
<li>You communicate clearly and consistently, keeping teams informed and using the right data to drive understanding and action.</li>
<li>You develop yourself and others, as well as holding teams accountable, building strong relationships with internal partners and maintaining confidence to speak up when adjustments are needed.</li>
</ul>
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
 
OnTrac is proud to be an Equal Opportunity Employer
 Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

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