director of it operations

WHSmith

<div></div><div><div><div><div><div><p>Join our Support Center and be a pivotal resource to our field and distribution teams &mdash;where innovation, cross-functional collaboration, and career growth come together in an exciting environment!</p>
<p><b>Location</b>: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119</p>
<p><b>Schedule:</b> Monday &ndash; Friday, Weekends as needed, 40-50 hours per week</p>
<p><b>Pay</b>: $160,000 - $180,000 salary</p>
<p><b>Job Type</b>: Full-time, Part-time, Temporary/Contract</p>
<p><b>Benefits:</b></p>
<ul><li>Employee Discount</li>
<li>Employer-Paid Life Insurance</li>
<li>Flex Time Off</li>
<li>Disability Insurance</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Paid Parental Leave</li>
<li>401(k) with company match</li>
</ul>
<p><b>Job Summary</b></p>
<p>We are looking for a Director of Infrastructure and IT Operations to assist with the management of current and future infrastructure needs.
</p><p>This leader must bring a technical depth spanning large scale enterprise networks, datacenter infrastructure, Cybersecurity, Azure hybrid-cloud offerings, end user technology, complimented by strong leadership, strategic thought leadership and collaboration skills. The leader will serve as the critical expert and point of contact across WHSmith NA for all things infrastructure transformation and IT operations. This will be a highly visible role and will work collaboratively with WHSmith&rsquo;s Executive Leadership, Enterprise Architecture, Cybersecurity, and Infrastructure tower leads to deliver on transformation and operational objectives. Direct transformation and operational projects/programs, manage/direct senior managers, solution leads, contractors, project managers, and direct infrastructure resources across multiple managed services providers.</p>
<p><b>Responsibilities:</b></p><br>
<p></p>
<ul><li><p>Implement information systems that increase the efficiency of WHSmith&rsquo;s employee's enterprise wide
</p></li></ul><ul><li><p>Lead a team of 8, ensuring project fulfillment
</p></li></ul><ul><li><p>Proven experience in cloud migration and developing platform solutions to support retail POS/store systems &amp; applications</p>
</li></ul><ul><li><p>A strong background in creating secure cloud architectures for customers facing applications that are enterprise grade and highly scalable.</p>
</li></ul><ul><li><p>Familiarity with Infrastructure Services (Cloud, Network, Data Center, Systems, Voice, IaaS, PaaS, and SaaS)</p>
</li></ul><ul><li><p>Strong leadership, communication, consulting and influencing skills</p>
</li></ul><ul><li><p>Strong Program/Project management, with experience leading multiple large projects</p>
</li></ul><ul><li><p>Develop and oversee execution of IT infrastructure strategy to support company&rsquo;s business strategy and growth goals</p>
</li></ul><ul><li><p>Create strategy and oversee staff who manage public cloud and on-premises infrastructure, systems and solutions</p>
</li></ul><ul><li><p>Definition and tracking for quarterly team goals, SLAs and KPIs for Infrastructure Support team</p>
</li></ul><ul><li><p>Experience with hosted and private cloud managed services across multiple data centers.</p>
</li></ul><ul><li><p>Remain current on industry best practices and trends, recommending improvements and upgrades accordingly</p>
</li></ul><ul><li><p>Review and negotiate vendor contracts and agreements</p>
</li></ul><ul><li><p>Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives.</p>
</li></ul><ul><li><p>Ensure ongoing performance monitoring of the infrastructure and ensure service level agreements are met. Provide appropriate analytics, executive dashboards, and set measurable KPIs to provide operational scorecards.</p><br>
</li></ul></div></div><p></p><div><div>Job Requirements
</div><div><ul><li><p>Bachelor of Science Information Technology, Infrastructure Management (or related)
</p></li></ul><ul><li><p>8+ years of working in a large scale, multi-supplier environment, with at least 5 years managing large scale infrastructure and operations and 5 years designing, developing, configuring, and implementing cloud enterprise IT infrastructure with diverse solutions from multiple vendors.</p>
</li></ul><ul><li><p>3+ years of experience in managing multi-cloud delivery and support</p>
</li></ul><ul><li><p>Excellent written and verbal communication skills</p><br>
</li></ul><p></p><p><b>Preferred Qualifications:</b></p>
<ul><li><p>Proven experience leading a technical team in a corporate environment (retail industry preferred)
</p></li></ul><ul><li><p>Master's Degree strongly preferred (computer science, engineering, information systems, business administration or other industry related curriculum)</p>
</li></ul><ul><li><p>Experience in developing the architecture of large-scale web/mobile and retail POS/store systems &amp; applications</p><br>
</li></ul><p></p><p>Technical Skillset:</p><br>
<p></p>
<ul><li><p>Expertise in Juniper Networks, routing and switching for corporate environments.</p>
</li></ul><ul><li><p>Proficiency with Cisco Meraki switches and wireless access points for distributed retail locations.</p>
</li></ul><ul><li><p>Experience managing Cradlepoint (Erison) cellular WAN solutions for remote connectivity.</p>
</li></ul><ul><li><p>Strong understanding of network architecture, including VPNs, SD-WAN, and high-availability designs.</p>
</li></ul><ul><li><p>Advanced knowledge of Microsoft Azure cloud services (IaaS, PaaS, networking, security, cost optimization).</p>
</li></ul><ul><li><p>Familiarity with VMware vSphere for on-premises virtualization and hybrid cloud integration.</p>
</li></ul><ul><li><p>Experience with cloud migration strategies and hybrid infrastructure management.</p>
</li></ul><ul><li><p>Rubrik backup and recovery solutions.</p>
</li></ul><ul><li><p>Designing and implementing business continuity and disaster recovery (BCDR) plans.</p>
</li></ul><ul><li><p>Proficiency in Jira Service Management for ITSM processes (incident, change, problem management).</p>
</li></ul><ul><li><p>Strong understanding of ITIL frameworks and best practices.</p>
</li></ul><ul><li><p>Expertise with CrowdStrike endpoint protection and threat detection.</p>
</li></ul><ul><li><p>Knowledge of network security, identity management, and compliance standards (PCI DSS, GDPR).</p>
</li></ul><ul><li><p>Ability to implement zero-trust security models across cloud and on-prem environments.</p>
</li></ul><ul><li><p>Experience managing IT infrastructure in retail environments, including casinos and airports.</p>
</li></ul><ul><li><p>Skills in remote monitoring and management of distributed networks and devices.</p>
</li></ul><ul><li><p>Capacity to develop infrastructure roadmaps aligned with business objectives.</p>
</li></ul><ul><li><p>Vendor management and contract negotiation for hardware, software, and services.</p>
</li></ul><ul><li><p>Budgeting and cost optimization for IT operations.</p><br>
</li></ul><p></p><p><b>Additional Requirements</b>
</p><ul><li>Frequent sitting</li>
<li>Limited standing, walking, climbing, crouching, bending, pushing, or pulling</li>
<li>Limited travel or overnight</li>
<li>Occasional travel or overnight</li>
<li>Frequent travel or overnight; including international</li>
<li>Normal or corrected vision and hearing</li>
<li>Can distinguish varying or specific colors, patterns, or materials</li>
<li>Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures</li>
<li>Typically, indoors</li>
<li>Typically, in a consistent temperature</li>
<li>Lift 0-25 lbs.</li>
<li>Use of fine motor hand functions</li>
</ul>
<p><b>About Us</b></p>
<p>WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company&rsquo;s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.</p>
<p><b>EEO/ADA/DFWP</b></p>
<p>WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with</p></div></div></div></div></div>

Director of Infrastructure & IT Operations

LMKR

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  Director Enterprise Technology Operations is responsible for overseeing the smooth operation of systems, servers, managing cloud infrastructure, and ensuring system reliability. This role focuses on minimizing downtime, managing migrations and upgrades, and collaborating with other teams to ensure seamless operations. The Director will also oversee SOC, NOC, network, and cyber security operations. Additionally, the Director must ensure that end users receive high-class service consistently, resulting in high levels of satisfaction among end users and customers. Ensure there is no downtime outside of scheduled maintenance windows, and minimize scheduled downtime.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Manage systems, servers, and services, ensuring their reliability and smooth operations.
  </li>
  <li>
   Handle migrations and upgrades, ensuring seamless transitions in a hybrid environments.
  </li>
  <li>
   .Oversee cloud services (Azure and AWS), including Exchange Online, Entra ID, M365, and Exchange Online Protection (EOP).
  </li>
  <li>
   Manage on-prem and cloud infrastructure, including Windows and Linux servers, Active Directory, Hyper-V, Web Application Firewalls, Multi-Factor Authentication, and data backup and recovery solutions.
  </li>
  <li>
   Manage NOC operations, ensuring network uptime, performance monitoring, and troubleshooting network issues.
  </li>
  <li>
   Ensure there is no downtime outside of scheduled maintenance windows, and minimize scheduled downtime.
  </li>
  <li>
   Oversee SOC operations, ensuring timely detection, investigation, and mitigation of security threats.
  </li>
  <li>
   Lead cyber security operations, implementing strategies for incident response planning, vulnerability management, and proactive security measures.
  </li>
  <li>
   Contribute to modernization projects, aligning with the company's strategic goals in IT infrastructure development.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Experience managing systems, on-prem and cloud infrastructure.
  </li>
  <li>
   Expertise in managing servers and services.
  </li>
  <li>
   Strong knowledge of Exchange Online, Entra ID, M365, and EOP.
  </li>
  <li>
   Proficiency in Windows and Linux server administration.
  </li>
  <li>
   Expertise in Active Directory management.
  </li>
  <li>
   Proficiency in handling Exchange migrations and upgrades.
  </li>
  <li>
   Knowledge of Hyper-V virtualization.
  </li>
  <li>
   Experience with Web Application Firewalls.
  </li>
  <li>
   Proficiency in Multi-Factor Authentication solution
  </li>
  <li>
   Knowledge of data backup and recovery solutions.
  </li>
  <li>
   Experience overseeing SOC (Security Operations Center) operations, ensuring timely detection, investigation, and mitigation of security threat.
  </li>
  <li>
   Experience managing NOC (Network Operations Center) operations, ensuring network uptime, performance monitoring, and troubleshooting network issue.
  </li>
  <li>
   Understanding of network security principles and best practices.
  </li>
  <li>
   Ability to implement and manage cyber security strategies, incident response planning, and vulnerability management.
  </li>
  <li>
   Ability to educate and train staff on cyber security best practice.
  </li>
  <li>
   Ensuring no downtime outside of scheduled maintenance.
  </li>
  <li>
   Commitment to providing high-class service to end users and customers.
  </li>
  <li>
   Ability to collaborate effectively with other teams.
  </li>
  <li>
   Excellent problem-solving and analytical skills.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 15 years of experience in managing on-prem datacenter systems and infrastructure, SOC/NOC operations, with at least 8 years of experience in managing cloud services.
  </li>
  <li>
   Preferred candidates will have 17+ years of experience with datacenters, SOC/NOC operations, and 10+ years with cloud services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education/Qualification:
  </strong>
 </p>
 <ul>
  <li>
   Minimum requirement: Bachelor&rsquo;s Degree in IT or Computer Science.
  </li>
  <li>
   Preferred: Master&rsquo;s Degree in IT or Computer Science.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Location:
  </strong>
 </p>
 <ul>
  <li>
   Islamabad(On-site)
  </li>
 </ul>
</div>


Director Enterprise Technology Operations

Reckitt

<div></div><div><div><div><div>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</div></div><div><div><h2 class="jobSectionHeader"><b>
Information Technology &amp; Digital
</b></h2></div><div><p>In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen. Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
About the role</b></h2>
</div><div><p>
The IT&amp;D Director, IT Operations, is accountable for delivering a world-class Global IT Operations &amp; Service Delivery function through seamless technology services across Reckitt. While IT Operations are outsourced to a strategic partner, this role leads an internal team of approximately 30 professionals to govern, optimize, and ensure operational excellence across all IT services globally.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your responsibilities</b></h2>
</div><div><div>
1. Global IT Operations Oversight<br>
<ul><li>Own the end-to-end IT operations strategy across all regions, ensuring consistent service delivery and operational excellence.</li><li>Oversee infrastructure, cloud platforms, networks, and end-user computing environments globally.</li><li>Ensure high availability, scalability, and security of IT systems supporting manufacturing, supply chain, and commercial operations.</li></ul>
2. Outsourced Service Provider Management<br>
<ul><li>Act as the primary governance lead for outsourced IT operations and service delivery partners.</li><li>Define and enforce contractual SLAs, KPIs, and performance metrics for third-party providers.</li><li>Drive accountability and continuous improvement through regular service reviews and audits.</li></ul>
3. Service Delivery Excellence<br>
<ul><li>Implement ITIL-based service management frameworks across global operations.</li><li>Ensure effective incident, problem, and change management processes with minimal business disruption.</li><li>Monitor global service performance dashboards and escalate issues proactively.</li></ul>
4. Application Support &amp; Maintenance<br>
<ul><li>Establish and lead global application support and maintenance for enterprise systems, including SAP and other critical business applications.</li><li>Ensure timely resolution of application incidents and problems, minimizing business disruption.</li><li>Drive proactive maintenance, patching, and upgrades to maintain system integrity and compliance.</li><li>Collaborate with business stakeholders to align application support with evolving business needs.</li></ul>
5. Strategic Leadership &amp; Governance<br>
<ul><li>Develop and execute a global IT operations roadmap aligned with business priorities and digital transformation goals.</li><li>Ensure compliance with regulatory requirements (e.g., GDPR, SOX) and cybersecurity standards.</li><li>Optimize operational costs through vendor negotiations and process automation.</li></ul>
6. Stakeholder Engagement<br>
<ul><li>Partner with regional business leaders to understand operational needs and ensure IT services enable business growth.</li><li>Communicate service performance and improvement plans to executive leadership.</li></ul>
7. Continuous Improvement &amp; Innovation<br>
<ul><li>Champion the adoption and optimisation of ServiceNow as the core ITSM platform, ensuring seamless integration and process automation.</li><li>Identify opportunities for automation, AI-driven monitoring, and predictive analytics in IT operations.</li><li>Drive adoption of modern technologies to enhance service delivery and user experience.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
The experience we're looking for</b></h2>
</div><div><ul><li>Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or related field.</li><li>15+ years in IT Service Management and Delivery, with leadership in global, matrixed environments.</li><li>Experience with ServiceNow or similar ITSM platforms, including process automation and integration.</li><li>Strong background in Application Support &amp; Maintenance, ideally with exposure to SAP and other critical business applications.</li><li>Expertise in ITIL and ITSM processes, with certification (e.g., ITIL Expert).</li><li>Proven success in centralising services, vendor governance, disaster recovery, and RFP/vendor selection.</li><li>Experience managing international teams, focusing on cost optimisation and process standardisation.</li><li>Strong communication, stakeholder management, and problem-solving skills to align IT with business goals.</li><li>Proficiency in SLAs/KPIs, ITSM tools, and vendor selection processes</li><li>Ability to work in a fast-paced environment, focusing on efficiency and risk mitigation.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
The skills for success</b></h2>
</div><div><p>
Leadership, IT Operations, ERP Operations, Service Management, SAP Operations, ITSM, ITIL, Platforms , Service delivery</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What we offer</b></h2>
</div><div>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.</div></div><div><div><h2 class="jobSectionHeader"><b>
Equality</b></h2>
</div><div>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.</div></div></div></div>

IT&D Director, IT Operations

Endeavor Health

<b>Hourly Pay Range:</b><br>$67.98 - $105.37 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.<br><br><b>Position Highlights:</b><br><ul><li>Position: Director, IT Business Operations</li><li>Location: 3040 Salt Creek Lane, Arlington Heights, IL</li><li>Full Time</li><li>Hours: Monday-Friday, 8am - 5:00pm</li><li>Hybrid Position</li><li>Some travel to other corporate sites will be required (Warrenville - Skokie - Arlington Heights)</li></ul><br><br><b>Job Summary:</b><br>As the Director, IT Business Operations at Endeavor Health, you will be responsible for managing the solutions and processes specific to areas of IT Finance, Service Delivery standard, Controls including life cycle management, from strategic planning, deployment, and processes of the solutions and platforms. In addition, you will be responsible for identifying opportunities with the goal of reducing manual efforts, contributing to growth of the organization, promotion of patient and user experience and creating innovative solutions with operations, fostering strong working relationships with key stakeholders and vendors to align technology solutions to the goals of the system, promoting the consistent use of available tools, techniques, workflows, and platforms, budgeting, and management/administrative tasks assigned.<br><br>To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.<br><br><b>What you will do:</b><br><ul><li><b>Portfolio and Team Leadership:</b> Drives end-to-end activities for the Service Delivery, IT Finance, EPMO and Controls portfolios. Developing and leading teams for high performance outcomes.</li><li><b>Solution Implementation Oversight:</b> Provides direction for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.</li><li><b>Business Relationship and Requirement Management</b>: Establishes relationships with domain leaders to understand strategic business needs and user requirements; identifies business requirements to guide specifications for ease of business operations.</li><li><b>Governance, Cross-functional Collaboration, and Synergy Management:</b> Lead or participates in governance committees and to collaborates with key stakeholders, leaders, and cross-functional teams to prioritize workload, identify synergies, and ensure seamless effective and efficient execution of touchpoints and deliverables. about priority and workload.</li><li><b>Vendor Relationship and Solution Oversight: </b>Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.</li><li><b>Team Management and Leadership Oversight:</b> Mentors' direct reports through oversight of activities such as: Capital and Operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned.</li><li><b>Technology Trends and Innovation Strategy:</b> Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations, such as HIMSS, CHIME, ITSM, as appropriate.</li><li><b>Service Delivery, ITSM, and Financial Oversight:</b> Coordinates and Manages: Service Delivery and adherence to ITSM foundation, Financial Management of the IT department (operating and capital), IT Audit and Compliance, and Executive Communication.</li><li><b>Standards and Compliance Management</b>: Establishes department standards for: policies and procedures, service standards and KPI's, IT financial management, and audit and compliance.</li></ul><br><br><b>What you will need:</b><br><ul><li><b>Education: </b>Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience. (Master's Degree preferred)</li><li><b>Certifications: </b>ITIL Foundations</li><li><b>Experience: </b></li><li>Five (5) or more years of experience in managing processes, applications, or systems in a healthcare setting or relevant related industries.</li><li>Three (3) or more years of leadership experience as defined as essential to the role.</li><li><b>Unique or Preferred Skills</b>:</li><li>Excellent verbal and written communication and presentation skills.</li><li>Strong technical skills.</li><li>Strong understanding of information processing fundamentals and best practices.</li><li>Ability to manage multiple complex projects with efficiency.</li><li>Significant domain knowledge and interpersonal skills.</li><li>Ability to identify, plan and execute strategic initiatives.</li><li>Strong personal and ethical accountability</li><li>Demonstrated analytical and critical thinking for problem solving / issue resolution.</li><li>A lean towards curiosity, out of the box thinking and innovative.</li><li>Focus on people and active engagement in recruitment and retention.</li></ul><br><br><b>Benefits (For full time or part time positions):</b><br><ul><li> Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. </li><li> Premium pay for eligible employees </li><li> Career Pathways to Promote Professional Growth and Development </li><li> Various Medical, Dental, Pet and Vision options </li><li> Tuition Reimbursement </li><li> Free Parking </li><li> Wellness Program Savings Plan </li><li> Health Savings Account Options </li><li> Retirement Options with Company Match </li><li> Paid Time Off and Holiday Pay </li><li> Community Involvement Opportunities </li></ul><br><br>Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . <br><br>When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.<br><br>Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". <br><br>Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.<br><br>Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.<br><br>EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Director, IT Business Operations

AstraZeneca

<div><p>GCL : F</p><p></p><h2 class="jobSectionHeader"><b>
Job Title: Director, Operations IT - Product Management</b></h2><p></p><p>
Introduction to role</p><p></p><p>
Are you ready to guide the success and delivery of strategic technology products from conception to operation? As the IT Senior Product Manager, you'll create a compelling product vision and drive business value, bridging technology, business, and user experience. This role blends a product-focused approach with agile methods to consistently deliver value and ensure that technology strategies align with business objectives. You'll oversee product vision and execution, promoting collaboration, innovation, and ongoing improvement as a leader, facilitator, and coach.</p><h2 class="jobSectionHeader"><b>
Accountabilities</b></h2><ul><li>
Product Vision &amp; Strategy: Collaborate closely with stake holders to develop, articulate, and share the product vision, strategy, and roadmap, ensuring alignment across engineering, design, and business teams.</li><li>
Serve as the primary product orchestrator responsible for driving product innovation and ensuring value delivery.</li><li>
Develop product-focused delivery teams and adopt agile methodologies to continually enhance the product through iterative improvements.</li><li>
Manage the product backlog, translate business needs into detailed requirements, and prioritize features based on business value, user feedback, and technical feasibility.</li><li>
Financial Accountability: Oversee Product finance, including forecasting, budget management, and timely accruals.</li><li>
Define and track Key Performance Indicators (critical metrics), measuring both value and outcomes as desired with investment cases.</li><li>
Act as the primary point of contact between business leaders and engineering/technical teams. Lead vendor management, including negotiation of deliverables, acceptance criteria, and costs.</li><li>
Risk &amp; Compliance Management: Proactively identify, assess, and mitigate risks (technical, market, project) and ensure compliance with internal and external regulations (e.g., GxP, if applicable).</li></ul><h2 class="jobSectionHeader"><b>
Essential Skills/Experience</b></h2><ul><li>
Ability to manage senior stake holders and build IT Product vision and roadmaps.</li><li>
Extensive experience leading the delivery of medium to large-scale IT Products and programs (USD 5M+ or teams &gt;15).</li><li>
Proven accountability for IT Product finance, including forecasting and timely accruals.</li><li>
Hands-on, practical experience both in leading product teams and in applying modern tools and methodologies such as Agile.</li><li>
Strong product-centric mindset with experience managing the product lifecycle (e.g., Concept to DevOps, backlog prioritization, KPI analysis).</li><li>
Background in manufacturing, supply chain, and/or quality domains (GxP, MES, etc.).</li><li>
Excellent communication, negotiation, and conflict resolution skills, with experience engaging C-level executives.</li><li>
Strong vendor management capabilities.</li><li>
Strategic &amp; Analytical Thinking: Ability to use data and user feedback to make decisions.</li><li>
User Empathy: A customer-centric outlook.</li></ul><h2 class="jobSectionHeader"><b>
Desirable Skills/Experience</b></h2><ul><li>
Experience working in the pharmaceutical industry.</li><li>
Familiarity with GXP, GCP practices.</li></ul><p></p><p>
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.</p><p>
At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. With a passion for impacting lives through data, analytics, AI, machine learning, and more, we are at a crucial stage of our journey in becoming a digital and data-led enterprise. Here you can innovate, take ownership, experiment with innovative technology, and begin challenges that have never been addressed before. Join a team that has the backing to disrupt an industry and change lives!</p><p>
Ready to make a significant impact? Apply now to join us on this exciting journey!</p></div>

Director, Operations IT - Product Management

Network Squad

<p><b>About the Role:</b></p><p>We are looking for a Head of Technical Operations &ndash; IT &amp; Network Infrastructure to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage multiple departments including Network, Support, Cloud, and Projects.</li><li>Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.</li><li>Oversee company-wide systems, operations, and project delivery locally and overseas.</li><li>Lead and coordinate on-site and remote engineers for timely project completion.</li><li>Collaborate with clients, vendors, and international partners for smooth operations.</li><li>Drive operational efficiency, process improvement, and service excellence.</li><li>Support business growth through strategic planning, innovation, and leadership.</li><li>Monitor company performance, budgets, and KPIs across all departments.</li><li>Plan, execute, and monitor system integration and infrastructure projects.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT, Computer Science, Business Administration, or a related field.</li><li>10+ years of experience in IT operations, infrastructure, or project management.</li><li>Proven experience in leading multiple teams and departments across diverse functions.</li><li>Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.</li><li>Excellent communication, leadership, and strategic planning skills.</li><li>Experience managing overseas operations or international clients is an advantage.</li><li>Certifications such as PMP, ITIL, or CISSP are preferred.</li><li>Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you available to start immediately? If not, what is your notice period?</li><li>Where are you located?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package? </li><li>How many years of experience do you have in IT operations or service management?</li><li>Have you managed one or multiple departments? If yes, which ones and how many staff?</li><li>Have you ever done any business or been involved in any business activities? </li><li>Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?</li><li>How many years of experience do you have working with IT distributors or vendors?</li></ul><p>Work Location: In person</p>

Head of Technical Operations – IT & Network Infrastructure

ABA Centers of America

<div>
 <p>
  <strong>
   Director of Operations - ABA Centers of America
  </strong>
 </p>
 <p>
  <strong>
   Bedford, NH
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Who We Are&nbsp;
  </strong>
 </p>
 <p>
  We are the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we've scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.
 </p>
 <p>
  Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization&mdash;a rarity in today's healthcare landscape. We've achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.
 </p>
 <p>
  Our corporate team plays a mission-critical role in this success&mdash;developing scalable systems, managing risk, and driving the analytics that power our growth. If you're a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care&mdash;while building on a legacy of operational excellence.
  <br/>
 </p>
 <p>
  <strong>
   Our Origin Story&nbsp;
  </strong>
 </p>
 <p>
  ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Recognition &amp; Awards
  </strong>
  &nbsp;
 </p>
 <p>
  Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:&nbsp;
 </p>
 <p>
 </p>
 <ul>
  <li>
   Inc. 5000 -5th Fastest-Growing Private Company in America
  </li>
  <li>
   Financial Times - #1 on "The Americas' Fastest Growing Companies"
  </li>
  <li>
   EY Entrepreneur Of The Year&reg; U.S. Overall
  </li>
  <li>
   South Florida Business Journal's Top 100 Companies
  </li>
  <li>
   Florida Trend Magazine's 500 Most Influential Business Leaders
  </li>
  <li>
   Inc. Best in Business, Health Services
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Leadership Opportunity
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  Are you an experienced business leader with expertise in financial performance? Are you eager to put your skills to work in a stable, growing company where your voice will be heard? You belong with us!
 </p>
 <p>
  The Director of Operations is responsible for ensuring that the daily activities of a clinic run smoothly, including monitoring and correcting processes that allow the clinic and our company to run efficiently.
  <br/>
  <br/>
  <strong>
   What You'll Do
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Provide day-to-day leadership and management that mirrors the company's adopted mission and core values
  </li>
  <li>
   Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes
  </li>
  <li>
   Motivate and lead a high-performance clinical team
  </li>
  <li>
   Act as lead "client-care officer" through direct contact with every client and stakeholder
  </li>
  <li>
   Ensure proper training for team members
  </li>
  <li>
   Verify adherence to the timely documentation process
  </li>
  <li>
   Work with leadership to ensure compliance with accrediting and licensing bodies
  </li>
  <li>
   Work alongside management to ensure company finances are in order, including approval of all department expenses and budgets&nbsp;
  </li>
  <li>
   Oversee and manage the safety of employees and clients
  </li>
  <li>
   Conduct tours of the facility as needed
  </li>
  <li>
   Stay in communication with referral sources and families
  </li>
  <li>
   Collaborate with leadership on compliance and quality assurance projects
  </li>
  <li>
   Maintain weekly, monthly, and quarterly reports&nbsp;
  </li>
  <li>
   Work with the clinical team to facilitate crisis intervention
  </li>
  <li>
   Ensure adherence to medication policy and procedure
  </li>
  <li>
   Work to reduce and minimize missed client services
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree or higher strongly preferred
  </li>
  <li>
   5+ years of experience in the Behavioral Health Industry preferred
  </li>
  <li>
   Knowledge of Accounting and Finance
  </li>
  <li>
   Knowledge of EMR/EHR and proper documentation
  </li>
  <li>
   Strong planning skills
  </li>
  <li>
   Leadership Experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Outstanding Benefits&nbsp;
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
  </li>
  <li>
   Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  </li>
  <li>
   Medical, dental, vision, long-term disability, and life insurance
  </li>
  <li>
   Generous 401(k) with up to 6% employer match.&nbsp;
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   About ABA Centers of America&nbsp;
  </strong>
 </p>
 <p>
 </p>
 <p>
  ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation's leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.&nbsp;
 </p>
 <p>
 </p>
 <p>
  Join our mission and help build the future with purpose!&nbsp;
 </p>
 <p>
  ABA Centers of America, LLC, participates in the U.S. Department of Homeland Security E-Verify program.&nbsp;
 </p>
</div>


Director of Operations

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