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director of operations hospitality retail

<div>
 
 
 C2i
 
 is a forward-thinking holding company redefining the future of Hospitality, Retail, and Lifestyle destinations. Through innovation, strategic partnerships, and purpose-driven initiatives, we develop vibrant communities and pioneering concepts that include co-working, retail, and fine-dining ventures.
 
 
 
 
 
 We are seeking a dynamic
 
 Director of Operations (Hospitality &amp; Retail)
 
 to lead the launch readiness and operational execution of new retail and F&amp;B concepts across our growing portfolio.
 
 
 
 
 
 
 Job Brief:
 
 
 
 The
 
 Director of Operations (Hospitality &amp; Retail)
 
 leads the pre-opening, operational readiness and execution for new retail and restaurant units within the C2i portfolio. This role is responsible for translating design and project delivery milestones into full operational launch readiness, overseeing systems, supply chain, recruitment and training, SOP rollouts, vendor integration, marketing operations, and opening execution. The Director works closely with project delivery teams, brand owners, developers, and internal leadership to ensure every opening achieves the brand&rsquo;s performance standards, guest experience expectations, and operational integrity.
 
 
 
 
 
 
 Key Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain the operational critical path (pre‑opening operations workstream), including dependencies, readiness gates, contingency plans, and milestone tracking.
 </li>
 <li>
 Translate project and design handovers into actionable operational launch plans ensuring smooth transitions from construction to operations.
 </li>
 <li>
 Oversee systems setup, user acceptance testing, and go‑live readiness for POS, ERP, payment, inventory, and IT network systems.
 </li>
 <li>
 Coordinate supply chain and vendor readiness: SKU setup, par levels, logistics scheduling, and vendor SLA alignment for pre‑opening stock deliveries.
 </li>
 <li>
 Validate brand and operational standards including menu readiness, service sequences, uniforms, guest journey flow, and back‑of‑house operations.
 </li>
 <li>
 Lead pre‑opening recruitment, onboarding, SOP rollout, and training; conduct simulation runs and manage soft opening activities.
 </li>
 <li>
 Supervise the operational aspects of pre‑opening marketing and brand activation events to ensure readiness of on‑site teams and seamless guest experience.
 </li>
 <li>
 Establish post‑opening stabilization processes (Day+1, Day+7, Day+30), including feedback loops, performance reviews, and operational refinements.
 </li>
 <li>
 Conduct weekly readiness review meetings with project delivery, brand, and developer stakeholders, identifying risks, issues, and decision points.
 </li>
 <li>
 Act as the operations lead in executive and project steering committees, providing updates, dashboards, and recommendations to the CEO.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management &amp; Relationships:
 
 
 <ul>
 <li>
 Acts as the primary operational liaison with project delivery teams ensuring alignment between construction deliverables and operational needs.
 </li>
 <li>
 Partners with brand owners to localize operational and brand standards in compliance with GCC and UAE market requirements.
 </li>
 <li>
 Interfaces with developers and landlords to ensure operational infrastructure, services, and utilities meet opening-day standards.
 </li>
 <li>
 Provides C2i executive leadership with risk assessments, readiness dashboards, and reports to support strategic decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Hospitality management, Business Administration, or a related discipline (Master&rsquo;s preferred).
 </li>
 <li>
 10&ndash;15 years of progressive operations experience within F&amp;B, retail, or hospitality environments, including direct pre‑opening leadership of multi‑unit portfolios.
 </li>
 <li>
 Strong track record of pre‑opening experience within the GCC; Abu Dhabi or wider UAE experience highly preferred.
 </li>
 <li>
 Proven expertise in operational systems rollout (POS/ERP), supply chain coordination, vendor management, SOP implementation, and training program execution.
 </li>
 <li>
 Advanced proficiency in MS Project, Smartsheet, or Excel for critical path tracking and reporting.
 </li>
 <li>
 Exceptional stakeholder management and communication skills across diverse, cross‑functional teams.
 </li>
 </ul>
 
 
</div>

Director of Operations (Hospitality & Retail)

Conservatorium Hotel

<div><div><div>Spa Concierge
 <div></div><div><div><ul><li>543673
</li> </ul></div><div></div><div><ul><li>Spa &amp; Wellness
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Spa Concierge to join our Spa Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Spa Department, the Spa Concierge will be responsible for booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Spa Operation Manager.

As a Spa Concierge, you will be responsible for the following duties:
<ul>
<li>Maintain a clean, organized, and professional work area always.</li>
<li>Provide exceptional guest service:</li>
<ul><li>Welcome guests warmly and courteously.</li>
<li>Assist with inquiries and property tours.</li>
<li>Manage appointments and ensure a smooth spa journey.</li>
</ul><li>Handle front desk operations:</li>
<ul><li>Print confirmations and prepare guest files.</li>
<li>Manage incoming and outgoing correspondence and packages.</li>
<li>Maintain inventory of supplies and spa retail products.</li>
</ul><li>Support spa operations across departments, including Front Desk, Retail Area, Relaxation Area, Preparation Room, Sales &amp; Marketing, and Spa Suite.</li>
<li>Demonstrate excellent communication and telephone etiquette, following MOHG standards.</li>
<li>Promote spa services and retail products, contributing to achieving sales targets set by the Director of Spa &amp; Wellness.</li>
<li>Assist with spa demonstrations, events, and marketing activities to enhance guest engagement.</li>
<li>Implement and monitor Health and Safety and Hygiene standards, ensuring compliance with company policies.</li>
<li>Collaborate with colleagues as team players and perform opening and closing duties as required.</li>
</ul>
As a Spa Concierge, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus</li>
<li>High school diploma or equivalent required; a diploma or certification in Hospitality, Spa Management, or related field is an advantage</li>
<li>Strong communication and interpersonal skills with a warm and professional demeanor</li>
<li>Fluent in English (both written and spoken); additional languages are a plus</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Spa Concierge

Hilton

<div>Assistant Food and Drinks Director - Conrad Abu Dhabi Etihad Towers
An Assistant Food and Beverage Director supervises the managers of the specific food and beverage service areas to ensure the highest quality standards are met. Additionally, you will oversee the food and beverage budget and administer the food and beverage marketing program. 
 
 
What will I be doing? 
As an Assistant Food and Beverage Director, you will be responsible for hiring, training, supervising and scheduling food and beverage staff/management in accordance with business needs, productivity, service standards and policies/ procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Develop menus and food and beverage marketing strategies</li>
<li>Implement new menus and promotions, such as holiday and special event promotions</li>
<li>Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets</li>
<li>Observe food and beverage outlet operations and take needed action to ensure all standards are being met</li>
<li>Taste test food and beverage products for consistency</li>
<li>Assist outlet managers in coordinating services from other departments, i.e.: maintaining adequate stock of linen</li>
<li>Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure profit maximization</li></ul>
What are we looking for? 
An Assistant Food and Beverage Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>High School graduate or equivalent required</li>
<li>Four year college degree preferred</li>
<li>At least 5 years experience managing food and beverage operations preferred</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Food and Drinks Director - Conrad Abu Dhabi Etihad Towers

COREcruitment

Join a dynamic & fast-growing hospitality group in Abu Dhabi! We're seeking an experienced Hotel General Manager to lead operations, drive excellence, and deliver exceptional guest experiences at this premium property complex.Ideal start date: December '25 Requirements <ul><li>Currently based in the UAE with a minimum 10-15 years in the hospitality industry, with at least 5 years in a senior leadership role (GM, Hotel Manager, or Director of Operations)</li><li>Proven success managing large-scale complex operations in the GCC region.</li><li>International branded hotel experience & exposure to the luxury market</li><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (required).</li><li>Master's degree (MBA or Hospitality Management specialization) is preferred, especially for international or luxury brands.</li></ul> About <ul><li>Strategic Leadership : Oversee all aspects of hotel operations, ensuring alignment with the company's vision, brand standards, and growth objectives.</li><li>Operational Excellence : Manage daily hotel functions-including front office, housekeeping, F&B, and guest services-to deliver seamless and superior guest experiences.</li><li>Financial Management : Develop and control budgets, monitor financial performance, optimize revenue streams, and ensure cost efficiency.</li><li>Team Leadership & Development : Recruit, train, and mentor department heads and staff to foster a high-performance, service-driven culture.</li><li>Guest Experience : Maintain the highest standards of hospitality and service quality, responding proactively to guest feedback and market trends.</li><li>Sales & Marketing Support : Collaborate with commercial teams to drive occupancy, average room rate, and brand visibility through effective marketing and sales strategies.</li><li>Compliance & Standards : Ensure adherence to health, safety, and regulatory requirements, as well as internal policies and quality assurance standards.</li><li>Stakeholder Relations : Build and maintain strong relationships with owners, corporate teams, suppliers, and local partners.</li><li>Innovation & Growth : Identify opportunities for operational improvement, new service offerings, and technology integration to enhance efficiency and competitiveness.</li></ul> Salary offered <ul><li>Market related all-inclusive package + family insurance + family visa</li><li>No additional schooling or flights allowances</li></ul>

Hotel General Manager

Miral Experiences

<div>
 
 
 Job Overview
 
 
 
 
 
 
 To ensure a smooth and efficient operation the Operations department in relation to Miral's core values;. The role impacts the managing of the opening, daily operation and closing of the leisure facility. The role is instrumental in creating smiles for guests and colleagues, while protecting and maximizing revenue. Strategic operational and budgetary planning of the department, for both long and short-term initiatives.
 
 
 This position is responsible for promoting and maintaining exceptional standards for the Operations department. The role oversees and improves upon the day to day operations which may include all areas of Rides and Attractions or Guest Services. This position also supports the Operations Director with the overall running of park operations at the respective leisure facility.
 
 
 
 
 
 
 General Scope
 
 
 
 
 
 <ul>
 <li>
 Supervise and evaluate the team including recruitment, training, development plans and all departmental policies
 </li>
 <li>
 Maintain departmental health &amp; safety documents, policies, procedures and performances standards to ensure these are up to date, correct and propose changes as appropriate
 </li>
 <li>
 Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper
 </li>
 <li>
 Openly communicate appropriate and useful information through various channels to include department meetings and briefings
 </li>
 <li>
 Motivate colleagues through the effective implementation of incentive and recognition and rewards programs
 </li>
 <li>
 Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues
 </li>
 <li>
 To manage any emergency situations that may arise in order to minimize possible damage, loss or injury to any guests, colleagues or company property
 </li>
 <li>
 Prepare the annual operating and capital budget
 </li>
 <li>
 Participate in the park duty manager program
 </li>
 <li>
 To fulfill any additional tasks / projects as require
 </li>
 </ul>
 
 
 
 
 
 Guest Service Specific Scope
 
 
 <ul>
 <li>
 Manage the departmental budget and set yearly goals to achieve maximum sales and net revenue
 </li>
 <li>
 Coordinate any inventory/stock take activities required in the area ensuring sufficient stock remains on hand at all times and reducing stock loss/waste
 </li>
 <li>
 Use available technology to generate financial and attendance report as required for daily, weekly, monthly and yearly periods
 </li>
 <li>
 To manage BOS ticketing system and ensure that methods are in place to generate applicable reports on effectiveness of variance initiatives
 </li>
 <li>
 To contribute to company KPI&rsquo;s and objectives by contributing guest service information, recommendations to strategic plans and reviews
 </li>
 <li>
 To monitor accuracy in external &amp; internal audits
 </li>
 <li>
 Assure compliance with all contracts and agreements
 </li>
 <li>
 Identify financial and operational opportunities which will maximize profit and efficiency for the Business
 </li>
 <li>
 Approve ticket extensions requests and complimentary ticket requests when necessary
 </li>
 </ul>
 
 
 Rides and Attractions Specific Scope
 
 
 <ul>
 <li>
 Manage the departmental budget to establish proper ordering of necessary supplies
 </li>
 <li>
 To manage overall daily operation readiness while maintaining integrity of ride systems
 </li>
 <li>
 To occasionally take part in the department duty manager program (OPS 1) for the Operations department
 </li>
 <li>
 Work closely with the Health and Safety department on safety initiatives that benefit the wellbeing of the guests and colleagues
 </li>
 <li>
 Actively participate in safety related trainings for the Rides and Attractions team
 </li>
 <li>
 Implement strategies to improve operational systems
 </li>
 </ul>
 
 
 
 
 
 Essential:
 
 
 
 
 
 <ul>
 <li>
 Higher secondary or equivalent
 </li>
 <li>
 Minimum 3 years&rsquo; experience leading teams within a theme park, hospitality or retail environment with demonstrated success
 </li>
 <li>
 Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
 </li>
 <li>
 Worked in the leisure/entertainment industry for a minimum of 5 years
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Able to work independently
 </li>
 <li>
 Excellent guest services skills
 </li>
 <li>
 Excellent decisions making skills
 </li>
 <li>
 Ability to tactfully handle stressful situations
 </li>
 <li>
 Maintain confidentiality and respect and observe company protocols
 </li>
 <li>
 Computer skills, able to prepare basic reports in excel, presentations in power point
 </li>
 <li>
 Basic financial skills and knowledge (P&amp;L)
 </li>
 <li>
 Excellent spoken and written English skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Desirable:
 
 
 
 
 
 <ul>
 <li>
 Advanced financial skills (P&amp;L) and ability to prepare and manage a budget &middot; Develop team for social and cultural events
 </li>
 <li>
 Ability to speak additional languages
 </li>
 <li>
 5 years of experience leading teams within a theme park, hospitality or retail environment preferred
 </li>
 <li>
 Previous experience with ticketing and upselling systems preferred
 </li>
 <li>
 Experience with Rides and Attractions in a theme park preferred
 </li>
 <li>
 Bachelor&rsquo;s degree in relevant subject
 </li>
 <li>
 Working at Height (OSHAD compliant) qualification
 </li>
 </ul>
 
 
</div>

Operations Senior Manager (UAEN only) - Ferrari World Abu Dhabi

CELINE

<div>
 CELINE, founded in 1945 by C&eacute;line Vipiana, is an iconic French Leather-Goods, Fashion &amp; Couture House belonging to the LVMH Group.
 
 
 To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
 
 
 
 YOUR WORK ENVIRONMENT
 
 
 
 As the Store Manager, you will directly report to the Retail Director. You will lead and develop the store's business strategically, fostering a culture of excellence in sales, client experience, and loyalty. You will effectively communicate the Maison's goals, vision, and strategies, inspiring and motivating your team through strong leadership. In collaboration with the Retail Director and other departments, you will proactively identify areas for improvement and implement measures to maximize sales and elevate the overall performance of the store. You will also embody the Maison's culture and values, playing an active role in talent recruitment, management, and development.
 
 
 
 Job Responsibilities
 
 
 
 
 Business Development
 
 
 
 <ul>
 <li>
 Define and implement the store's commercial strategy to achieve and exceed sales targets while maximizing profitability (P&amp;L). This includes setting clear goals, monitoring progress, and adjusting strategies as needed to ensure success.
 </li>
 <li>
 Manage and analyze key performance indicators (KPIs) to identify growth opportunities, areas for improvement, and implement corrective action plans to enhance overall store performance.
 </li>
 <li>
 Possess a deep understanding of CELINE products, their history, and craftsmanship, enabling passionate and expert presentation to clients, enhancing the customer experience, and driving sales.
 
 
 </li>
 </ul>
 
 Leadership and team development
 
 
 
 <ul>
 <li>
 Embody the Maison and inspire the team through leading by example and strong presence on the shop floor.
 </li>
 <li>
 Identify and attract top talent to the Maison. Partner with the Retail Director and HR to address any team-related matters and provide coaching to enhance individual and team performance.
 </li>
 <li>
 Nurture a pipeline of future leaders by identifying and developing high-potential individuals within the team through individual development plans.
 </li>
 <li>
 Create a positive and inclusive work environment where everyone feels valued and empowered to contribute their best. Encourage open communication, mutual respect, and a shared sense of purpose whilst being present on the floor.
 </li>
 <li>
 Provide advice, instruction, coaching and supervision to Team Manager, Stock&rsquo;s team and support their career development.
 
 
 </li>
 </ul>
 
 Client Development
 
 
 
 <ul>
 <li>
 Develop and implement strategies to attract new customers and increase client acquisition.
 </li>
 <li>
 Ensure the team deliver personalized and memorable client experiences by anticipating needs, exceeding expectations, and building genuine emotional connections with each client.
 </li>
 <li>
 Develop and maintain strong relationships with clients, using clienteling tools to offer personalized services, exclusive experiences, and tailored product recommendations.
 </li>
 <li>
 Actively seek and act upon performance feedback and client insights to refine the client journey and exceed expectations at every touchpoint.
 
 
 </li>
 </ul>
 
 Operations Excellence
 
 
 
 <ul>
 <li>
 Ensure that all the processes are compliant with the legal, regulatory, and internal requirements.
 </li>
 <li>
 Solve problems and communicate issues to resolve to the office to achieve effective and productive store operations.
 </li>
 <li>
 Ensure appropriate staffing depending on time and traffic.
 </li>
 <li>
 Ensure safety of the store and its employees.
 </li>
 <li>
 Supervise the operations manager and ensure product availability, inventory accuracy, and efficient stock management by adhering to internal procedures and optimizing product turnover.
 
 
 </li>
 </ul>
 
 Image &amp; Brand
 
 
 
 <ul>
 <li>
 Be a CELINE ambassador, represent the brand in community activities and develop relationships with store managers of stores nearby.
 </li>
 <li>
 Ensure the consistent and impeccable presentation of the CELINE brand image in all aspects of the store, from visual merchandising and product displays to staff appearance and attitude. Maintain the highest standards of luxury and sophistication.
 </li>
 <li>
 Participate in local events and initiatives to enhance brand visibility and foster positive relationships within the community.
 </li>
 <li>
 Share the rich history, heritage, and craftsmanship of CELINE with both the team and clients. Create engaging narratives and immersive experiences that bring the brand to life and foster a deeper connection with its legacy.
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 KEY FOR SUCCESS Education: Business School, University or &ldquo;equivalent experience&rdquo; Experience: Retail experience required +5 years of experience in management within luxury/fashion business Competencies: Proven leadership experience in managing and motivating high-performing teams and managing managers. Strong business expertise with a track record of achieving results and exceeding targets. In-depth understanding of retail KPIs and ability to analyze business performance to drive strategic decision-making. Exceptional communication and interpersonal skills, fostering collaboration and building strong relationships with stakeholders at all levels. Passion for fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. Excellent organizational and time-management skills, with the ability to prioritize effectively in a fast-paced environment. Adaptability and flexibility to meet the demands of a dynamic retail environment. Languages: French and English, proficiency of other language(s) will be an advantage.
 
 
 
 Additional Information
 
 
 
 
 Location
 
 :
 
 Saadiyat Grove Mall, Abu Dhabi.
 
 
 
 
 OUR COMMITMENT
 
 
 
 CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard.
 
 
 We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
 
 
 CELINE recruits and recognizes all types of talents and singularities.
</div>

STORE MANAGER

YOUR WORK ENVIRONMENT As the Store Manager, you will directly report to the Retail Director. You will lead and develop the store's business strategically, fostering a culture of excellence in sales, client experience, and loyalty. You will effectively communicate the Maison's goals, vision, and strategies, inspiring and motivating your team through strong leadership. In collaboration with the Retail Director and other departments, you will proactively identify areas for improvement and implement measures to maximize sales and elevate the overall performance of the store. You will also embody the Maison's culture and values, playing an active role in talent recruitment, management, and development. Job Responsibilities Business Development <ul> <li>Define and implement the store's commercial strategy to achieve and exceed sales targets while maximizing profitability (P&L). This includes setting clear goals, monitoring progress, and adjusting strategies as needed to ensure success.</li> <li>Manage and analyze key performance indicators (KPIs) to identify growth opportunities, areas for improvement, and implement corrective action plans to enhance overall store performance.</li> <li>Possess a deep understanding of CELINE products, their history, and craftsmanship, enabling passionate and expert presentation to clients, enhancing the customer experience, and driving sales.</li> </ul> Leadership and team development <ul> <li>Embody the Maison and inspire the team through leading by example and strong presence on the shop floor.</li> <li>Identify and attract top talent to the Maison. Partner with the Retail Director and HR to address any team-related matters and provide coaching to enhance individual and team performance.</li> <li>Nurture a pipeline of future leaders by identifying and developing high-potential individuals within the team through individual development plans.</li> <li>Create a positive and inclusive work environment where everyone feels valued and empowered to contribute their best. Encourage open communication, mutual respect, and a shared sense of purpose whilst being present on the floor.</li> <li>Provide advice, instruction, coaching and supervision to Team Manager, Stock's team and support their career development.</li> </ul> Client Development <ul> <li>Develop and implement strategies to attract new customers and increase client acquisition.</li> <li>Ensure the team deliver personalized and memorable client experiences by anticipating needs, exceeding expectations, and building genuine emotional connections with each client.</li> <li>Develop and maintain strong relationships with clients, using clienteling tools to offer personalized services, exclusive experiences, and tailored product recommendations.</li> <li>Actively seek and act upon performance feedback and client insights to refine the client journey and exceed expectations at every touchpoint.</li> </ul> Operations Excellence <ul> <li>Ensure that all the processes are compliant with the legal, regulatory, and internal requirements.</li> <li>Solve problems and communicate issues to resolve to the office to achieve effective and productive store operations.</li> <li>Ensure appropriate staffing depending on time and traffic. </li><li>Ensure safety of the store and its employees.</li> <li>Supervise the operations manager and ensure product availability, inventory accuracy, and efficient stock management by adhering to internal procedures and optimizing product turnover.</li> </ul> Image & Brand <ul> <li>Be a CELINE ambassador, represent the brand in community activities and develop relationships with store managers of stores nearby.</li> <li>Ensure the consistent and impeccable presentation of the CELINE brand image in all aspects of the store, from visual merchandising and product displays to staff appearance and attitude. Maintain the highest standards of luxury and sophistication.</li> <li>Participate in local events and initiatives to enhance brand visibility and foster positive relationships within the community.</li> <li>Share the rich history, heritage, and craftsmanship of CELINE with both the team and clients. Create engaging narratives and immersive experiences that bring the brand to life and foster a deeper connection with its legacy.</li> </ul> Profile KEY FOR SUCCESS Education: Business School, University or "equivalent experience" Experience: Retail experience required +5 years of experience in management within luxury/fashion business Competencies: Proven leadership experience in managing and motivating high-performing teams and managing managers. Strong business expertise with a track record of achieving results and exceeding targets. In-depth understanding of retail KPIs and ability to analyze business performance to drive strategic decision-making. Exceptional communication and interpersonal skills, fostering collaboration and building strong relationships with stakeholders at all levels. Passion for fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. Excellent organizational and time-management skills, with the ability to prioritize effectively in a fast-paced environment. Adaptability and flexibility to meet the demands of a dynamic retail environment. Languages: French and English, proficiency of other language(s) will be an advantage. Location Saadiyat Grove Mall, Abu Dhabi. OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talents and singularities.

Explore 2307+ Director of operations hospitality retail in Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

2307 director of operations hospitality retail jobs IN Abu Dhabi Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates

Director of Operations (Hospitality & Retail)

Spa Concierge

Assistant Food and Drinks Director - Conrad Abu Dhabi Etihad Towers

Hotel General Manager

Operations Senior Manager (UAEN only) - Ferrari World Abu Dhabi

STORE MANAGER

STORE MANAGER