director of operations

Hilton

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 A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
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  What will I be doing?
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 As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
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   Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
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   Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
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   Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
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   Respond to audits that are completed by the company to ensure continual improvement is achieved
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   Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
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   Comply and exceed hotel and company Service Standards
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   Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
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   Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
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   Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
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   Hold regular briefings and communication meetings with the HOD team
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  What are we looking for?
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 A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
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   A degree or diploma in Hotel Management or equivalent
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   Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
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   Experience in managing budgets, revenue proposals and forecasting results
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   In-depth knowledge of the hotel / leisure / service sector
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   Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
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   Accountable and resilient
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   Ability to work under pressure
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   Knowledge of the hotel property management systems
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   Previous experience in the same or similar role
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  What will it be like to work for Hilton?
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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Hilton Kuwait Resort
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  Schedule
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 Full-time
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  Brand
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 Hilton Hotels &amp; Resorts
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  Job
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 General Manager/Hotel Manager
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Director of Operations

Confidential

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 <p>
  <strong>
   Overview
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  The Director of Operations is responsible for leading the centralized Wilmer distribution and fulfillment facility, driving operational excellence across inbound, outbound, inventory, and customer service functions. This role oversees day-to-day operations while developing and executing strategies that improve efficiency, scalability, and service levels across both retail and e-commerce channels. This leader will play a critical role in consolidating multiple warehouse operations into one high-performing facility, ensuring alignment with company goals, and building a strong, accountable team. The Director of Operations partners cross-functionally with Distribution, E-commerce, Merchandising, IT, and Store Operations to deliver seamless product flow and exceptional customer experience.
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   Duties and Responsibilities
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   Support the company culture and drive the Mission, Vision, Values and Brand
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   Lead all daily operations within the Wilmer distribution center, including receiving, inventory management, fulfillment, shipping, and returns.
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   Oversee consolidation of multiple warehouse operations into a single, centralized facility, ensuring minimal disruption and strong execution.
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   Drive operational performance by monitoring KPIs such as order accuracy, fulfillment speed, inventory accuracy, and labor productivity.
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   Develop and implement processes to improve efficiency, reduce costs, and enhance service levels across retail and e-commerce channels.
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   Lead, coach, and develop a team of managers and supervisors, building a strong leadership pipeline and promoting internal growth.
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   Partner with Customer Service leadership to ensure alignment between fulfillment operations and customer experience outcomes.
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   Collaborate with cross-functional teams including E-commerce, Merchandising, IT, and Store Operations to resolve issues and improve workflows.
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   Oversee inventory control processes including cycle counts, audits, shrinkage prevention, and system accuracy.
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   Ensure compliance with safety standards, company policies, and operational procedures.
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   Manage labor planning, staffing, and scheduling to meet business demands, including peak seasons and special events.
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   Support budgeting and cost control initiatives, including labor, freight, and operational expenses.
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   Identify and implement continuous improvement initiatives, including automation, system enhancements, and workflow optimization.
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   Maintain strong relationships with vendors, carriers, and third-party partners.
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   Provide regular reporting and updates to senior leadership on operational performance, risks, and opportunities.
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   Qualifications and Requirements
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   7+ years of experience in warehouse, distribution, or fulfillment operations, with at least 3+ years in a leadership role.
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   Experience managing high-volume distribution centers or fulfillment operations.
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   Strong understanding of inventory control, logistics, and warehouse management systems (WMS/OMS).
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   Proven ability to lead teams, manage performance, and develop talent in a fast-paced environment.
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   Strong analytical, problem-solving, and decision-making skills.
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   Ability to manage multiple priorities and adapt to changing business needs.
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   Excellent communication and interpersonal skills.
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   Proficiency in Microsoft Office Suite, particularly Excel.
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   Ability to work flexible schedules, including extended hours during peak seasons.
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   Experience with ERP systems and outbound shipping platforms.
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   Preferred Skills
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   Experience supporting both retail store distribution and e-commerce fulfillment operations.
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   Experience with warehouse consolidation or new facility startups.
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   Familiarity with automation, process improvement, or lean methodologies.
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   Experience managing large teams in a centralized distribution environment.
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   Bachelor&rsquo;s degree in Supply Chain, Logistics, Business, or related field preferred.
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Emergegcc

<div>
 BeCurious
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 HR &amp; People; People Management
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 Director of Operations
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 The operational backbone of BeCurious &mdash; three branches, one standard
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 Full-time
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   Kuwait City Reporting to: General Manager
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  About Becurious Preschool
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 https://becurious.odoo.com/jobs/director-of-operations-47
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 BeCurious is a premium Finnish-method preschool operating across three branches in Kuwait &mdash; Salam, Shuhada, and Salwa. Founded on the principle that curiosity is the most powerful force in early childhood learning, BeCurious has built a proprietary curriculum framework, a structured operating system, and a community of families who choose us for the quality of thinking behind everything we do.
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 We are growing. We are building. And we are looking for the person who will run the engine.
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  The Role
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   The Director of Operations is the operational backbone of BeCurious.
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   This is not a coordination role. It is not a support role. The DOO is the person who makes sure that every session in every branch is delivered at the BeCurious standard &mdash; consistently, day after day, across all three locations.
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   The DOO sits between the General Manager (who sets direction and owns the brand) and the Branch Supervisors (who run daily operations). Everything that matters operationally flows through this role.
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   This role is right for you if you have a genuine love for early childhood education, a precise and organized mind, and the ability to hold a high standard without rigidity. You must be comfortable holding people accountable with warmth &mdash; not through fear, and not by doing their job for them.
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  Responsibilities
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   Operations &mdash; Three Branches, One Standard:
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   Own the daily operational standard across all three branches &mdash; Salam, Shuhada, and Salwa.
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   Conduct monthly Branch Reviews with each Branch Supervisor (08.1) &mdash; reviewing KPIs, flagging patterns, agreeing action plans.
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   Ensure every SOP in the BeCurious OS is being followed at branch level &mdash; and escalate deviations immediately.
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   Manage the scheduling system &mdash; session allocation, teacher assignment, Home Preschool routing during continuity periods.
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   Own the Feedback Log (08.4) &mdash; capture, categorize, and respond to all feedback across branches.
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   Lead the Quarterly SOP Review (08.2) with the GM &mdash; identifying what is working, what needs updating, what needs a rebuild.
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   Ensure branch readiness for Ministry inspections at all times &mdash; not just before announced visits.
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  Team And Teaching Quality
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   Line manage Branch Supervisors &mdash; three direct reports. Support them. Challenge them. Hold them to the standard.
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   Ensure all teaching staff are progressing through the Teacher Training Framework (02.1) at the required pace for their role.
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   Conduct or coordinate classroom observations at minimum once per quarter per branch (03.8 Classroom Observation Guide).
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   Own the teacher evaluation process (04.3) &mdash; ensure evaluations are completed on schedule and that feedback leads to action
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   Identify teaching staff who are ready to grow and flag them to the GM. Identify those who are struggling and build a support plan.
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   Ensure no teacher leads a session alone without completing the required training stage for their role.
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  Admissions And Enrollment
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   Own the admissions pipeline across all branches in Odoo &mdash; lead stages, conversion rates, follow-up discipline.
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   Oversee the Admissions Coordinator role &mdash; review their performance, support their work, escalate decisions that require GM involvement.
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   Monitor enrollment capacity across branches &mdash; flag when a branch is approaching capacity or running below target.
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   Ensure every family completing a tour receives a structured follow-up within the required SOP timeframe.
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   Review lead-to-tour and tour-to-enrollment conversion rates monthly &mdash; identify patterns and surface them to the GM.
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  Curriculum And Learning Quality
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   Ensure monthly theme plans are submitted by Lead Teachers on schedule and reviewed before the month begins.
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   Ensure weekly planning documents (03.3) are completed and filed &mdash; not treated as optional paperwork.
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   Monitor child observation records (03.7) for consistency and quality &mdash; flag teachers who are not completing them.
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   Ensure the Curiosity Lens Framework is visible in classroom practice &mdash; not just in documentation.
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   Coordinate with the GM on curriculum development priorities for the year.
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  Governance And Reporting
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   Attend the Weekly Leadership Meeting every Monday &mdash; present the Weekly Scorecard (09.3) and surface decisions that require GM input.
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   Ensure the OS Change Log (00) is updated whenever an SOP, template, or standard is modified.
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   Manage incident documentation &mdash; ensure every incident has a completed 07.5 Incident Report filed within 24 hours.
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   Maintain the staff register in Odoo &mdash; civil IDs, health certificates, first aid certifications current for all staff at all times.
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   Support the GM in preparing for the Annual Blueprint Review (08.3) &mdash; compiling the years evidence and identifying structural questions.
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  What This Role Is Not
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   The DOO does not teach classes. This is a leadership and operational role.
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   The DOO does not bypass Branch Supervisors to manage teachers directly &mdash; the chain of command is respected in both directions.
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   The DOO does not make brand decisions &mdash; that is the GM's domain. The DOO executes brand standards. They do not change them.
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   The DOO does not have financial signing authority above the limits in the authority matrix (04.0). Spending decisions above those limits go to the GM.
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   The DOO's job is to make the standard work at scale. Not to be liked by everyone. Not to avoid difficult conversations. To make BeCurious excellent, consistently, across three branches.
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  You Are The Right Person If
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  You will thrive in this role if you
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  This role is not right for you if you:
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   Have genuine experience in early childhood education or school operations &mdash; at least 4 years | Are looking for a purely administrative or desk-based role.
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   Have managed a team before and understand that management means accountability, not friendship | Expect to be liked by everyone you hold to a standard.
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   Are organized to a degree that other people find remarkable &mdash; you track details without being reminded | Find systematic documentation burdensome rather than protective.
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   Can hold a high standard with warmth &mdash; you challenge people without humiliating them | Prefer to avoid difficult conversations until they become crises.
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   Are bilingual Arabic-English &mdash; you operate at full professional quality in both languages | Cannot communicate fluently and professionally in Arabic.
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   Believe that curiosity in children is worth protecting &mdash; this is not a generic school for you | See early childhood as a stepping stone to a different field.
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   Understand that a system is what makes quality scalable &mdash; and you want to build that system | Prefer to rely on improvisation and personal judgment over documented process.
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  Required
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  Qualifications and Experience:
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   Minimum 4 years of experience in early childhood education, preschool management, or educational operations.
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   Demonstrated experience managing a team &mdash; minimum 3 direct reports.
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   Bilingual Arabic and English &mdash; professional fluency in both.
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   Practical experience with a school management system (Odoo, Brightwheel, or equivalent).
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   Based in Kuwait or able to relocate immediately &mdash; this is a full presence role across three branches.
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  Strongly Preferred
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   Bachelor's degree in Early Childhood Education, Educational Leadership, or Business Administration.
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   Experience with Finnish or play-based education methodology.
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   Experience leading or contributing to a curriculum quality review process.
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   Experience with the Kuwait Ministry of Social Affairs licensing and inspection process.
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   Demonstrated track record of improving operational consistency in a multi-site environment.
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  What BeCurious Offers
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  What You Get | Detail:
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   A real leadership role | Not a coordinator title with manager responsibilities. The DOO has genuine authority and is expected to use it.
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   A built operating system | BeCurious has a documented OS &mdash; SOPs, templates, review cycles, governance. You are inheriting a system and improving it. You are not building from nothing.
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   Direct access to the founder | Weekly leadership meeting with the Strategic Head and General Manager. Your voice shapes what BeCurious becomes.
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   A curriculum you can believe in | The Curiosity Lens Framework is a genuine educational philosophy. This is not a franchise curriculum or a generic play programme.
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   Compensation | Competitive, commensurate with experience. Discussed at the offer stage.
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   Growth | As BeCurious grows &mdash; more branches, Club, Camp &mdash; the DOO role grows with it. The person who builds the operational foundation at this stage has a significant role in the next one.
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  How to Apply?
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 Send your CV and a short cover note (no more than one page) to the BeCurious HR Lead. In your cover note, answer one question: 'What does operational excellence look like in an early childhood setting, and how have you contributed to it?'
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 We do not require a formal cover letter. We require a genuine answer to that question. Applications without a response to the question will not be reviewed.
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 Applications are reviewed on a rolling basis.
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   First stage: written review of CV and cover note.
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   Second stage: structured conversation with the General Manager.
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   Third stage: structured conversation with the Strategic Head.
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   Final stage: offer and reference check.
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 We move fast for the right person.
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  About Emerge General Contracting Company
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 BeCurious is a Finnish-inspired, play-based preschool in Kuwait where children learn by doing, imagining, and exploring. We create joyful, inclusive classrooms and partner closely with families to help every child feel seen and thrive. As a team member, you&rsquo;ll design hands-on learning experiences, nurture curiosity and character, and work within a warm, supportive culture that celebrates each child&rsquo;s uniqueness. If you&rsquo;re caring, creative, and collaborative, you&rsquo;ll feel right at home with us.
</div>


CZ-USA

<div><p><b>Job Purpose:</b> The Director of Operations is responsible for end to end execution of manufacturing operations, with a strong emphasis on manual assembly, Lean manufacturing, and 5S discipline. This leader will be the leader of setting up our KC manufacturing operations; designing assembly stations, production processes and procedures, scalability for future growth, and continuously improve production systems that are efficient, repeatable, and quality driven.<br>
This role requires a hands on operations leader who understands how work actually happens on the floor, how to design assembly lines, balance labor, build quality into the process, and use KPIs to drive predictable outcomes. The ideal candidate will have true hands on experience setting up, running, and improving production assembly processes.
</p><p><b>ESSENTIAL JOB FUNCTIONS:</b></p><div><b>
Manufacturing &amp; Assembly Operations</b><br>
<ul><li>Setup, lead, and optimize manual assembly operations with a focus on safety, quality, throughput, and labor efficiency</li><li>Design and implement production lines optimized for:</li><li>Takt time and line balance</li><li>Ergonomics and operator efficiency</li><li>Visual flow and minimal WIP</li><li>Establish and maintain standard work for all assembly processes</li><li>Build productions teams, to include assembly, customer repairs, quality assurance, and manufacturing engineering</li><li>Design and build continuously improve layouts, fixtures, tooling, and workflows for production</li><li>Setup and maintain test range facility, safety procedures, and daily operations</li></ul></div><div><b><br>
Lean Manufacturing &amp; 5S</b><br>
<ul><li>Lead deployment and sustainment of Lean manufacturing principles</li><li>Setup parts flow, two bin replenishment</li><li>Setup data collection for assembly and repair, for data collection and live real-time dashboard reporting</li><li>Own and enforce 5S standards across operations:</li><li>Visual management</li><li>Workplace organization</li><li>Sustainment through audits and leader standard work</li><li>Responsible for driving continuous improvement through:</li><li>Process improvement, daily management prioritization, and implementation.</li><li>Waste identification (motion, waiting, defects, overprocessing, etc.)</li><li>Kaizen events and daily improvement</li><li>Root cause problem solving (A3, 5 Why, Fishbone)</li></ul></div><div><b>
Quality &amp; Built In Quality</b><br>
<ul><li>Ensure quality is designed into the process, not inspected in at the end</li><li>Support and oversee quality assurance and ensure:</li><li>Robust control plans</li><li>Error proofing (poka yoke) where applicable</li><li>Clear inspection and acceptance criteria</li><li>Partner with Quality to reduce defects, rework, and escapes</li><li>Lead corrective and preventive actions (CAPA) and drive systemic fixes</li></ul></div><div><b>
KPIs, Metrics &amp; Performance Management</b><br>
<ul><li>Define, track, and act on operational KPIs, including but not limited to:</li><li>Safety</li><li>Quality (FPY, defect rates)</li><li>Delivery / schedule adherence</li><li>Productivity and labor efficiency</li><li>Scrap and rework</li><li>Build visual dashboards and operating rhythms</li><li>Use data to drive decisions, prioritize improvements, and hold teams accountable</li></ul></div><div><b><br>
Supply Chain &amp; Production Control</b><br>
<ul><li>Manage supply chain to ensure material availability supports production plans</li><li>Ensure effective use and accuracy of:</li><li>Work orders</li><li>Bills of Materials (BOMs)</li><li>Routers / routings</li><li>Improve material flow, kitting, and point of use delivery</li><li>Reduce shortages, expedites, and production disruptions</li></ul></div><div><b><br>
Manufacturing Engineering Integration</b><br>
<ul><li>Building and managing a manufacturing engineering department to support:</li><li>Process development and validation</li><li>Line design and capacity planning</li><li>Cycle time reduction</li><li>New product introductions (NPI)</li><li>Ensure manufacturability, repeatability, and scalability of processes</li></ul></div><div><b><br>
Leadership &amp; Team Development</b><br>
<ul><li>Build, lead, and develop high performing operations teams</li><li>Establish clear expectations, accountability, and ownership</li><li>Coach leaders and supervisors in Lean thinking and problem solving</li><li>Foster a culture of safety, continuous improvement, and respect for<br>
</li></ul></div><div><br>
<b>Other</b><br>
<ul><li>Support department colleagues as needed</li><li>Complete assigned tasks and required paperwork accurately and on time</li><li>Ensure regular and timely attendance to maintain workflow continuity</li><li>Maintain a clean and organized work area</li><li>Complete other tasks assigned by supervisor or management</li><li>Adhere to all company policies and procedures</li></ul></div><div><b><br>
What Success Looks Like (12 to18 Months)</b><br>
<ul><li>Assembly lines are stable, balanced, and predictable</li><li>5S is visible, audited, and sustained, not a one time event</li><li>Quality issues are reduced through process control, not inspection</li><li>KPIs are clearly defined, reviewed regularly, and used to drive action</li><li>Teams take ownership of standards and continuous improvement</li><li>The operating model supports scalable growth in a controlled and disciplined manner</li></ul></div><p>
To perform this job successfully, you must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
</p><p><b>Education </b>4 Year Degree</p><p><b>
Required Experience &amp; Skills</b></p><ul><li>15+ years of progressive operations leadership experience in manufacturing</li><li>Strong background in manual assembly environments</li><li>Demonstrated success implementing and sustaining:</li></ul><ul><li>
Lean manufacturing</li><li>
5S</li><li>
Standard work and visual management</li><li>Deep working knowledge of:</li></ul><ul><li>
Quality systems and QA fundamentals</li><li>
Supply chain and production planning</li><li>
Manufacturing engineering collaboration</li><li>
Work orders, BOMs, and routers</li></ul><ul><li>Proven ability to design and optimize production lines</li><li>Strong analytical skills with experience defining and managing KPIs</li><li>Hands on leadership style with strong shop floor presence</li><li>Maintains proficiency in information technology systems, with the ability to leverage digital tools and platforms to support operational efficiency and data driven decision making</li><li>Experienced in leading and developing high-performing teams
</li><li>Strong interpersonal skills; friendly, approachable, motivated, with a strong work ethic and integrity
</li><li>Demonstrated ability to effectively manage multiple priorities and meet deadlines</li><li>Detail oriented with strong critical thinking and problem solving skills</li><li>Excellent computer skills including proficiency in Microsoft Outlook, Word, Excel and PowerPoint
</li><li>Effective use of electronic communication tools (email, phone systems, etc.)</li><li>Fluent in spoken and written English</li><li>Demonstrate flexibility by supporting critical operations during extended hours, special projects, and peak periods as needed</li></ul><p><b>
Preferred Experience &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Operations, or related field (or equivalent experience)</li><li>Lean certification (Lean, Six Sigma, TPS based training)</li><li>Experience scaling production or stabilizing underperforming operations</li><li>ERP/MRP system experience</li><li>Firearms experience, training, and safety protocols
</li></ul><p><b>Supervisory Responsibilities </b>Yes</p><p><b>
Travel Requirements </b>Up to 5%</p><p><b>
Additional Eligibility Requirements</b></p><ul><li>Must be at least 18 years old</li><li>Ability to legally possess firearms under applicable laws</li><li>Must know basic firearms safety</li><li>Ability to pass a criminal background test and drug test</li></ul><p><b>
PHYSICAL REQUIREMENTS &amp; WORKING CONDITIONS:</b></p><p><br>
The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day:</p><p>
Workload: Medium work: Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.</p><p>
Vision: Maintain close visual acuity for computer work, data analysis, reading, and color recognition.</p><p>
Mobility: Stooping, kneeling, crouching, reaching, standing for extended periods, walking long distances, pushing, pulling, and lifting as needed.</p><p>
Dexterity: Perform tasks requiring fingering, grasping, feeling, and repetitive hand or wrist motions.</p><p>
Communication: Speak clearly, follow and deliver detailed verbal instructions, and hear accurately (with or without correction).</p><p>
Environment: Work in conditions that may include exposure to fumes, odors, dusts, mists, or gases.</p></div>

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br>Are you looking for an exciting new challenge? IntouchCX is looking for you!
<br>As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
<br>We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
<br><br>
As Director of Operations, You Will…
<br><ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
<br><ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>


State of Delaware

<div><h2 class="jobSectionHeader"><b>Introduction</b></h2>
<div><div>Family Court&rsquo;s mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public&rsquo;s trust and confidence in an independent and accountable judiciary.</div><div><br>
</div><div>We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect. We strive to have the same environment for our staff and value a diverse workforce.<br>
</div><div></div><br>
<div>We offer career opportunities that make a difference in people&rsquo;s lives every day. Come join our team where our goal is to operate Family Court through great staff across the state.</div><div><br>
</div><div><b>Please note:</b> FREE parking is available in New Castle County for Family Court staff.</div>
</div><h2 class="jobSectionHeader"><b>Summary Statement</b></h2>
<div>This is an exempt position. The incumbent reports to the Director of Operations and manages several operational units in the New Castle County Family Court.
</div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2>
<div><div><b>Essential Functions: Deputy Director of Operations</b></div>
<div><ul><li>Direct the activities of several operational units and/or programs in New Castle County to ensure effective application of Court rules, policies, and procedures.</li>
<li>Provides managerial and administrative direction to department supervisors in meeting the Court's operational goals and objectives.</li>
<li>Mange and develop the skills of supervisors and coach supervisory staff to effectively share performance findings with senior staff and identify solutions based on performance data to create positive change within Operations.</li>
<li>Ensures that case processing functions meet required Court and legal standards.</li>
<li>Promote continuous quality improvement through the implementation of data tracking, performance and quality improvement processes.</li>
<li>Supports the New Castle County Director of Operations and supervisors in planning, reviewing and managing the Court's automated systems.</li>
<li>Responds to inquiries from Judges, Commissioners, attorneys, litigants, government officials and the general public regarding Family Court policies and procedures.</li>
<li>Coordinates building maintenance, services, and other administrative activities related to the space occupied by Family Court.</li>
<li>Performs related work as required.</li>
</ul></div></div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
<div><div><b>Minimum Qualifications:
</b></div><div><div><ul><li>2 years' experience in Court operations management and supervision.</li></ul>
<ul><li>2 years' experience as a manager in case flow management principles, practices and procedures related to family law or criminal justice issues.</li></ul>
<ul><li>2 years' experience as a manager in the interpretation and application of federal and state statutes, rules, regulations, standards, policies, and procedures related to the jurisdiction of Family Court, other juvenile court, juvenile services, or criminal justice system.</li></ul>
<ul><li>Ability to communicate effectively orally and in writing.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Conditions of Hire</b></h2>
<div><div>Applicants must be legally authorized to work in the United States.</div><div><br>
</div><div>The State of Delaware participates in E-Verify and will provide the federal government with your form I-9 information to confirm you are authorized to work in the U.S.</div><div><br>
</div><div>Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.</div>
</div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div><p>To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/</p>
</div><h2 class="jobSectionHeader"><b>Selection Process</b></h2>
<div><div>The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.</div><div><br>
</div><div>Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the &ldquo;My Applications&rdquo; tab at Delaware State Jobs.</div>
</div><h2 class="jobSectionHeader"><b>Accommodations</b></h2>
<div><div>Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.</div><div><br>
</div><div>The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.</div></div></div>

Deputy Director of Operations

State Farm

<div><div><div><b>Benefits:</b></div>
<ul><li>Retirement with Employer Match</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><b>You May Be a Great Fit as the Assistant Director of Operations at </b>Jennifer Jacobs - State Farm Agent<b> if:</b>
</div><ul><li><b>You&rsquo;re detail-oriented</b>, especially when handling sensitive information or important client interactions.</li>
<li><b>You stay organized and focused</b>, even when juggling multiple conversations or tasks.</li>
<li><b>You genuinely care about your community</b> and are dedicated to providing excellent service.</li>
<li><b>You bring optimistic energy</b> and can turn stressful moments into moments of reassurance.</li>
<li><b>You&rsquo;re a natural relationship-builder</b> who earns trust quickly and keeps it.</li>
<li><b>You hold yourself to the same standard you hold others.</b></li>
<li><b>You thrive leading from the fron</b>t through your own example.</li>
</ul><div><b>Location Address: </b>La Grange, KY 40031</div>
<div>
<br>
At Jennifer Jacobs - State Farm Agent, we&rsquo;re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. We are an established agency and a growing team that is building something truly exceptional. If you are looking to grow your career, lead others and be part of a high performance team that does meaningful work every day &mdash; you will fit right in with us.</div>
<div>
<br>
The <b>Assistant Director of Operations </b>is a player/coach role at the heart of our agency. You will personally produce new business while supporting daily office operations and holding our team accountable to their goals. This is not a purely administrative role; we need someone who leads by example through their own production while keeping the office running at the highest level.
<br>
<br>
<b>Responsibilities</b>
</div><ul><li>Personally produce new business daily across auto, fire, life and health product lines</li>
<li>Support and coach team members toward their individual production goal</li>
<li>Oversee daily office operations and workflow</li>
<li>Coordinate between in office and remote team member</li>
<li>Liaise with our dedicated service team to ensure exceptional customer experience</li>
<li>Prepare and review daily and weekly production reports</li>
<li>Run daily team huddles and contribute to a positive high-performance culture</li>
<li>Be the agency's anchor when the owner is working remotely</li>
<li>Collaborate with the agency owner on operational strategies and team development</li></ul><br>
<div><br>
</div><div><b>Qualifications</b></div>
<ul><li><b>Active Property &amp; Casualty and Life &amp; Health licenses required</b></li>
<li>State Farm agency experience strongly preferred</li>
<li>Proven personal production track record</li>
<li>Prior leadership or supervisory experience preferred</li>
<li>Strong organizational and communication skills</li>
<li>Proficient in agency management systems and Microsoft Office</li>
<li>High integrity &mdash; non negotiable</li>
<li>Self motivated and independently accountable</li>
</ul>
<div><br>
<b>Compensation and Benefits</b>
</div><ul><li>Monthly and quarterly performance bonuses</li>
<li>Annual production growth bonus</li>
<li>Total earning potential: $70,000 - $90,000</li>
<li>Monday-Friday 8:30am-5:00pm</li></ul></div></div><div></div>

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