director of operations

Astek Middle East

<div>
 
 
 Operations Director &ndash; Airport Parking &amp; Mobility
 
 
 
 
 
 
 We are looking to connect with experienced professionals for Senior Business Analyst roles. The ideal profile includes:
 
 
 
 Operations Director &ndash; Airport Parking &amp; Mobility
 
 
 
 
 
 
 Education
 
 
 
 &bull; Bachelor&rsquo;s Degree (Engineering / Operations / Business)
 
 
 
 
 &bull; Lean / Six Sigma certification preferred
 
 
 
 
 
 
 Candidate Profile
 
 
 
 &bull; 8&ndash;12 years in large-scale operations management
 
 
 
 
 &bull; Experience in airport operations, parking concessions, transport terminals, or facility management
 
 
 
 
 &bull; Proven track record implementing SOPs and structured systems
 
 
 
 
 &bull; Experience managing large teams
 
 
 
 
 
 
 Position Objective
 
 
 To design, implement, and enforce professional operational processes, systems, and controls
 
 
 across all parking and mobility functions, ensuring structured, KPI-driven, audit-ready performance
 
 
 aligned with airport-grade standards.
 
 
 
 
 
 Core Responsibilities &ndash; Operational Control
 
 
 &bull; Direct oversight of 24/7 parking, shuttle, towing, enforcement, and cash operations
 
 
 &bull; Ensure real-time operational visibility across all terminals
 
 
 &bull; Lead peak-hour traffic deployment planning
 
 
 &bull; Manage incident escalation and crisis response
 
 
 &bull; Guarantee operational continuity at all times
 
 
 
 
 
 Process Development &amp; SOP Implementation
 
 
 &bull; Develop and implement comprehensive SOP manual within 90 days
 
 
 &bull; Standardize shift handover, incident reporting, towing workflow, shuttle dispatch process
 
 
 &bull; Establish gate malfunction and cash reconciliation procedures
 
 
 &bull; Eliminate ad-hoc operational instructions
 
 
 
 
 
 KPI &amp; Performance Monitoring
 
 
 &bull; Shuttle on-time performance &ge; 95%
 
 
 &bull; Gate uptime &ge; 98%
 
 
 &bull; Towing response time within SLA
 
 
 &bull; Revenue leakage incidents minimized
 
 
 &bull; 100% structured daily reporting compliance
 
 
 
 
 
 Control Room &amp; Reporting Discipline
 
 
 &bull; Establish central operational control structure
 
 
 &bull; Implement daily operational reports and monthly dashboards
 
 
 &bull; Ensure data accuracy and audit-ready documentation
 
 
 
 
 
 Subcontractor &amp; SLA Enforcement
 
 
 &bull; Monitor shuttle and towing contractors
 
 
 &bull; Enforce SLA penalties and performance reviews
 
 
 &bull; Ensure compliance with insurance, staffing, vehicle standards, and cleanliness
 
 
 &bull; Prevent unauthorized subcontracting
 
 
 
 
 
 Workforce Discipline &amp; Culture
 
 
 &bull; Establish professional command structure
 
 
 &bull; Train supervisors on structured reporting
 
 
 &bull; Implement attendance control and productivity tracking
 
 
 &bull; Develop middle management capability
 
 
 
 
 
 First 6-Month Deliverables
 
 
 &bull; Complete SOP manual issued
 
 
 &bull; KPI dashboard operational
 
 
 &bull; Daily reporting standardized
 
 
 &bull; SLA enforcement structure active
 
 
 &bull; Reduction in operational incidents
 
 
 &bull; Improved traffic flow metric
 
 
 
</div>

Director of Operations

Medical University of South Carolina

<div></div><div><div><ul><li>R-0000059276
</li> <div></div><li>Remote
</li> </ul></div><div></div><div><ul><li>South Carolina
</li> </ul></div><div></div><div><ul><li>Management: Business Operations
</li> </ul></div><div></div><div><ul><li>Business Operations
</li> </ul></div><div></div><div><ul><li>Full Time
</li> </ul></div><div></div><div><ul><li>Hospital Authority (MUHA)</li></ul></div></div>
 <div>Job Description Summary
The Director of Operations will serve as the operational leader within the Corrections Health ICCE at MUSC, supporting both the System Administrative Officer (SAO) and Chief of the Corrections Health ICCE. This role will drive strategic growth and operational excellence for both county jail and prison healthcare contracts. The Executive Director will lead business development for jails&mdash;meeting with county administrators, attending jail conferences, managing the Request-for-Proposal (RFP) bidding process, and overseeing daily operations at contracted jail facilities. Concurrently, the role will focus on expanding contract operations for the South Carolina Department of Corrections (SCDC), including launching and managing onsite units (infirmaries, specialty clinics, dialysis units), developing new acute care units, and expanding onsite specialty services. With a portfolio spanning both jail and prison correctional units, this role will ensure MUSC&rsquo;s correctional health programs deliver outstanding performance, strong partnerships, and sustainable growth.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC004315 SYS - Corp Veterans &amp; Corrections Medicine ICCE
Pay Rate Type
Salary
Pay Grade
Health-35
Scheduled Weekly Hours
40
Work Shift
Job Description<h1 class="jobSectionHeader">
Director of Operations, Corrections ICCE</h1>
Position Summary
The Director of Operations will serve as the operational leader within the Corrections Health ICCE at MUSC, supporting both the System Administrative Officer (SAO) and Chief of the Corrections Health ICCE. This role will drive strategic growth and operational excellence for both county jail and prison healthcare contracts. The Director will lead business development for jails&mdash;meeting with county administrators, attending jail conferences, managing the Request-for-Proposal (RFP) bidding process, and overseeing daily operations at contracted jail facilities. Concurrently, the role will focus on expanding contract operations for the South Carolina Department of Corrections (SCDC), including launching and managing onsite units (infirmaries, specialty clinics, dialysis units), developing new acute care units, and expanding onsite specialty services. With a portfolio spanning both jail and prison correctional units, this role will ensure MUSC&rsquo;s correctional health programs deliver outstanding performance, strong partnerships, and sustainable growth.
Key Responsibilities<h3 class="jobSectionHeader">
Strategic Business Development &amp; Contract Growth</h3><ul><li>Travel, identify and pursue new business opportunities in the county jail sector by engaging with county elected officials, sheriff&rsquo;s offices, jail administrators, and key stakeholders to expand MUSC&rsquo;s correctional health footprint.</li><li>Travel as a representative of MUSC to correctional/jail healthcare conferences, industry associations, and vendor networking events.</li><li>Lead RFP responses by coordinating cross-functional teams (legal, contracting, finance, operations) to develop competitive proposals and ensure compliance.</li><li>Travel to SCDC institutions and headquarters to advance contract expansion by managing strategies for adding onsite units (infirmary, specialty clinic, dialysis) and integrating acute care capabilities.</li><li>Travel to established MUSC SCDC Secure Units located across the RHN.</li><li>Collaborate with MUSC leadership to define business plans, growth targets, and proforma models for correctional units.</li></ul><h3 class="jobSectionHeader">
Operational Leadership</h3><ul><li>Oversee daily operations of MUSC-contracted correctional health facilities including frequent onsite meetings, staffing, clinical services, contract compliance, and quality outcomes.</li><li>Ensure Statements of Work (SOWs), service level agreements, and contract requirements are executed effectively and aligned with strategic goals.</li><li>Monitor key operational metrics (staffing vacancies, ADP, capacity utilization, incident rates) and drive process improvement.</li><li>Oversee launch and management of onsite units at prison facilities frequently in person to ensure readiness and integration with MUSC Health.</li><li>Available to clients, staff and ICCE Leadership over the phone and by email during all operational hours.</li></ul><h3 class="jobSectionHeader">
Stakeholder Engagement &amp; Relationship Management</h3><ul><li>Serve as the primary operational liaison between MUSC Corrections Health ICCE, external partners (county jails, prison leadership, and other regional entities) &amp; MUSC Divisional leadership.</li><li>Develop and maintain strong partnerships to anticipate client needs, resolve operational challenges, and improve service delivery.</li><li>Participate in strategic and operational committees to align corrections healthcare goals with MUSC&rsquo;s mission.</li><li>Participate in frequent in-person and virtual meetings with clients and MUSC leaders across the state.</li></ul><h3 class="jobSectionHeader">
Financial, Contract, and Performance Management</h3><ul><li>Develop, manage, and monitor budgets, proformas, and resource allocations for correctional health contracts.</li><li>Track expenditures, staffing costs, vendor performance, and contract revenue alignment.</li><li>Prepare reports for leadership detailing contract performance, financial results, and operational effectiveness.</li></ul><h3 class="jobSectionHeader">
Process Improvement &amp; Quality Outcomes</h3><ul><li>Identify and resolve operational inefficiencies in correctional health service delivery.</li><li>Ensure compliance with NCCHC standards, security protocols, and regulatory requirements.</li><li>Foster a culture of continuous improvement, collaboration, and high performance.</li></ul><h3 class="jobSectionHeader">
Team Leadership &amp; Development</h3><ul><li>Lead operations managers and project teams overseeing correctional health contracts.</li><li>Support professional growth, performance management, and collaboration within the team.</li><li>Demonstrate negotiation and facilitation skills to work effectively with executive leadership and external partners.</li></ul><h3 class="jobSectionHeader">
Travel</h3><ul><li>50% Travel required across the regional health network and client locations to support the ICCE Leadership with operations, tracking and monitoring of correctional units, SOWs and contracts.</li></ul>
Qualifications<ul><li>Bachelor&rsquo;s degree in Healthcare Management, Business Administration, Public Health, Nursing, or related field required (Registered Nurses with a BSN and relevant clinical experience are strongly encouraged to apply); Master&rsquo;s preferred.</li><li>2 years of correctional healthcare management preferred.</li><li>Demonstrated success in contract development, RFP management, and healthcare business growth.</li><li>Strong analytical and budgeting skills with experience managing multi-site operations.</li><li>Excellent communication and interpersonal abilities; adept at engaging with executives and correctional leaders.</li><li>Knowledge of correctional healthcare systems highly preferred.</li><li>Ability to work in a dynamic environment with frequent travel throughout the state.</li><li>The ideal candidate will be located in Columbia, SC and/or the surrounding area.</li></ul>
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience: 9 years progressive work experience and 4 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees</div>

Allied Universal

<div>Director of Operations<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<h2 class="jobSectionHeader">
Job Description</h2>
Allied Universal&reg; is hiring a Director of Operations for the Orlando Branch office. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. 
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul><li>Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels</li>
<li>Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement</li>
<li>Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity</li>
<li>Identify and mitigate security risks; develop and implement security protocols, training and response plans</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li></ul>
Financial Performance and Growth:
<ul><li>Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses</li>
<li>Collaborate with leadership to drive organic business growth within existing client operations</li></ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. 
QUALIFICATIONS (MUST HAVE):
<ul><li>Must possess one or more of the following:</li><li><ul><li>
Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry</li>
<li>Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry</li>
<li>High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry</li></ul></li><li>
Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals and metrics</li>
<li>Minimum of two (2) years of experience in successfully building and developing teams</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
<li>Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making</li></ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul><li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Work well in a very fast-paced environment</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li></ul>
BENEFITS:
<ul><li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul>
#LI-26
<h2 class="jobSectionHeader">Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2026-1565501</div>

Chuck Latham Associates

<div><h3 class="jobSectionHeader">Description</h3><div> 
The Director of Operations is a hands‑on leader responsible for overseeing and scaling all operational functions, including supply chain, purchasing, inventory management, logistics, warehousing, fulfillment, production coordination, quality systems, and regulatory compliance. This role is accountable for the on‑time, accurate delivery of products, meeting customer requirements, and establishing performance metrics, forecasting, and operational targets. 
</div><div>In addition to day‑to‑day execution, the role leads the development of new operational capabilities that support revenue growth, including our own 3PL services, drop‑shipping programs, Rx distribution, and other scalable commerce initiatives aligned with company strategy. The Senior Director partners closely with Sales, Marketing, and Finance to ensure operational alignment and builds a simple, repeatable, and scalable operating platform supported by a high‑performing team.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3> 
<ul>
<li>
Lead, and develop a high‑performing operations team, including onsite and remote employees, by coaching and mentoring managers to strengthen leadership capability and decision‑making.</li>
<li>Establish bench strength and succession readiness across the operations organization to ensure leadership continuity and scalable growth.</li>
<li>Drive operational performance and excellence by establishing and improving KPIs across all process paths, fostering a culture of ownership and continuous improvement, ensuring SOP implementation and adherence, and developing documented processes that increase efficiency and effectiveness.</li>
<li>Maintain knowledge of customer compliance requirements in relation to product specifications and shipping.</li>
<li>Implement and manage operational reporting and visibility through KPI dashboards and reporting rhythms, including weekly inventory and supply‑chain reports and monthly KPI reviews covering warehouse and freight costs, fulfillment performance, quality, and inbound/outbound logistics, with trend analysis and actionable improvement recommendations.</li>
<li>Establish and enforce scalable, repeatable SOPs across operational functions, ensuring cross‑functional alignment, consistent execution, and adherence while strengthening supply‑chain resiliency and risk‑mitigation strategies.</li>
<li>Oversee regulatory compliance and audit readiness, including pet product and Rx distribution requirements, by maintaining compliant infrastructure (licensing, storage controls, regulatory processes), documentation integrity, and up‑to‑date knowledge of customer compliance requirements related to product specifications and shipping.</li>
<li>Lead demand forecasting, supply planning, and vendor management by integrating sales forecasts, retailer consumption data, sales history, and vendor capabilities to maintain optimal inventory levels and support systematic customer order management (EDI and other channels).</li>
<li>Optimize inventory performance and working capital by closely monitoring inventory levels, ensuring 99%+ inventory accuracy, identifying underperforming areas, and improving inventory turns and landed cost through data‑driven analysis and corrective actions.</li>
<li>Oversee end‑to‑end customer order management and systems enablement, including EDI and other order channels, by leading ongoing automation initiatives, improving processes, and optimizing ERP utilization (e.g., Sage 100, Scanco or similar platforms).</li>
<li>Build and maintain scalable operational infrastructure, including drop‑shipping capabilities and system integrations to support vendor and retail partnerships, while maintaining and enhancing the Quality Management System (QMS).</li>
<li>Drive continuous quality improvement and operational resilience by identifying and implementing quality enhancements across product lines while strengthening supply‑chain risk mitigation and resiliency strategies.</li>
<li>Evaluate and execute new operational revenue opportunities, ensuring all initiatives are scalable, operationally sound, and financially viable, while aligning execution with overall company strategy.</li>
<li>Develop and scale 3PL and commerce management services, including pricing models, onboarding processes, SLAs, and profitability controls</li>
<li>Own operational financial performance by managing budgets, improving gross margin through efficiency gains, reducing operating expenses as a percentage of revenue, and building strategic supplier partnerships that drive cost savings and increased value through effective vendor negotiation.</li>
<li>Represent the supply chain and operations function in cross‑functional initiatives, partnering with Sales, Marketing, E‑commerce, and Finance to support new product launches, market expansions, and overall growth objectives.</li>
<li>Oversee operational reports and tasks are completed accurately and on time for end of month close.</li>
<li>Owns the operational budget and assists in the annual budget planning process.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge and Expertise</h3><div> 
Miniumum-7 years of relevant operations experience in a consumer goods manufacturing and distribution environment 
BA/BS in relevant field 
Demonstrated organizational, change management, and project management skills. 
Demonstrated ability to manage in-house and remote team members to those priorities with the most strategic value for the organization. 
Demonstrated analytical, problem solving, and decision-making skills. 
Ability to work as part of a collaborative team on accurate planning and forecasting. 
Excellent communication skills and the ability to present data findings. 
Experience with Amazon and Chewy is a plus. 
Location: Parker, CO. Hybrid position 3 days in office 2 days remote 
Ability to travel 20%.</div> 
<h3 class="jobSectionHeader">
Benefits</h3><div> 

Pay range and compensation package 
This position is eligible for company benefits including but not limited to medical, dental and vision coverage, life and short-term and long-term disability coverage, paid time off, 401K participation and company match, and more. The pay range for the position is $110,000-$150,000 based on experience.</div><div></div><div> 

Equal Opportunity Statement 
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.</div><h3 class="jobSectionHeader"> 
About Chuck Latham Associates
</h3><div>CLA is the leading pet sales and service agency. We are 
a proud leader and partner within the Pet Industry, and 
enthusiastically advocate, charitably support, and lead 
through action a better world for people and their pets.</div></div>

People Group Arabia

<div>
 
 
 Job Title:
 
 Procurement Operations Director
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Sector:
 
 Major International Event &amp; Infrastructure Programme
 
 
 
 
 
 
 Overview
 
 
 
 An exceptional opportunity has arisen for a highly experienced
 
 Procurement Operations Director
 
 to play a pivotal role on one of the world&rsquo;s most ambitious international programmes currently being delivered in Riyadh. This landmark initiative will transform the city through the delivery of a vast, state-of-the-art event site and supporting infrastructure designed to welcome millions of visitors from across the globe.
 
 
 
 
 
 The programme will deliver a large-scale district combining cutting-edge pavilions, cultural venues, public realm, hospitality, mobility infrastructure and legacy developments that will shape the future of the city long after the event concludes. The Procurement Operations Director will be instrumental in establishing and leading procurement strategy and operational delivery across this complex, multi-billion-dollar programme.
 
 
 
 
 
 This is a rare opportunity to influence procurement at the highest level on a globally significant project while leading large-scale supplier ecosystems and driving world-class procurement performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the
 
 end-to-end procurement operations
 
 across multiple workstreams within a large-scale international development programme.
 </li>
 <li>
 Develop and implement
 
 procurement strategy, governance frameworks, and operational processes
 
 to support programme delivery.
 </li>
 <li>
 Oversee procurement planning, sourcing, tendering, contract award and supplier management across major construction, infrastructure and services packages.
 </li>
 <li>
 Ensure procurement activity aligns with programme timelines, commercial objectives, and regulatory requirements.
 </li>
 <li>
 Build and lead a
 
 high-performing procurement operations team
 
 , establishing clear accountability, reporting and performance metrics.
 </li>
 <li>
 Drive
 
 value creation, cost optimisation and risk mitigation
 
 across complex supply chains.
 </li>
 <li>
 Collaborate closely with commercial, delivery, legal and programme leadership teams to ensure seamless integration of procurement activities.
 </li>
 <li>
 Establish robust
 
 supplier engagement strategies
 
 , developing partnerships with regional and international contractors and vendors.
 </li>
 <li>
 Implement digital procurement tools, reporting dashboards and performance analytics to improve operational visibility.
 </li>
 <li>
 Maintain strong governance and compliance, ensuring procurement processes adhere to best practice and ethical standards.
 </li>
 </ul>
 
 
 
 
 
 Programme Highlights
 
 
 <ul>
 <li>
 Delivery of a
 
 globally significant international event destination
 
 attracting millions of visitors.
 </li>
 <li>
 Development of
 
 iconic pavilions, cultural venues, hospitality facilities and public realm spaces
 
 .
 </li>
 <li>
 Large-scale
 
 infrastructure and mobility systems
 
 connecting the site to the wider city.
 </li>
 <li>
 A focus on
 
 innovation, sustainability and smart-city technology
 
 .
 </li>
 <li>
 A long-term
 
 legacy district
 
 designed to continue serving the city after the event.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Significant leadership experience in
 
 procurement operations within large-scale construction, infrastructure or programme environments
 
 .
 </li>
 <li>
 Proven ability to manage
 
 complex procurement portfolios on mega or giga projects
 
 .
 </li>
 <li>
 Strong knowledge of
 
 international procurement standards, contract frameworks and supplier management
 
 .
 </li>
 <li>
 Experience building and leading
 
 large procurement teams
 
 within multi-stakeholder environments.
 </li>
 <li>
 Strategic mindset combined with strong operational delivery capability.
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Experience working on
 
 major international events, giga projects or large-scale developments
 
 is highly advantageous.
 </li>
 </ul>
 
 
 
 
 
 Why This Role
 
 
 <ul>
 <li>
 Opportunity to contribute to
 
 one of the most high-profile global programmes currently under development
 
 .
 </li>
 <li>
 Leadership role with
 
 significant influence over procurement strategy and operations
 
 .
 </li>
 <li>
 Exposure to
 
 complex, multi-billion-dollar project delivery
 
 .
 </li>
 <li>
 Work at the forefront of
 
 innovation, sustainability and international collaboration
 
 .
 </li>
 </ul>
 
 
 
 
 This role is suited to a dynamic procurement leader who thrives in large-scale, fast-paced environments and wants to leave a lasting mark on a landmark international development.
 
</div>

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We are seeking a leader who has the vision, experience, and passion to contribute to our culture and deliver extraordinary results for our clients.
 
The Senior Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The ideal candidate is a performance-driven individual with experience managing a contact center with large call/interaction volumes.
 
As Senior Director of Operations, You Will…
 
<ul>
<li>Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value</li>
<li>Motivate and inspires teams, while building trusting relationships throughout the organization</li>
<li>Address attrition driven issues, through continuous focus groups, communication outlets with all site employees</li>
<li>Collaborate with various departments and leaders in the development and implementation of strategic plans</li>
<li>Manage and drive results for Service Delivery Operations and performance optimization through client specific internal KPIs and financials</li>
<li>Develop and execute motivational incentives (Employee Experience) to assist in site retention goals</li>
<li>Support and drive the IntouchCX culture within the team at our campuses</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations</li>
<li>Maintain close auditing cadence through reporting, observations, and personal contact</li>
</ul>
As Senior Director of Operations, You Have…
 
<ul>
<li>Minimum 7-9 years of contact center senior leadership experience, with cross-functional teams/groups and full P&L responsibility</li>
<li>Previous experience in business process outsourcing is required</li>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>5 years of client relationship management</li>
<li>Experience in analyzing and influencing P&L statements and performing cost analysis</li>
<li>Excellent communication skills</li>
<li>Excellent organizational and time management skills</li>
<li>Client relationship management experience</li>
<li>Ability to handle multiple priorities simultaneously</li>
<li>Experience with maintaining and developing operational statistics, financial management information, and results reporting</li>
<li>Proven tactical and strategic management skills</li>
<li>Ability to take initiative, make decisions and propose strategies and solutions</li>
<li>Demonstrated ability to work autonomously as well as with leaders, peers, and clients in other countries</li>
<li>Ability to meet program KPIs and internal business KPIs (abs, attrition, etc)</li>
</ul>

Senior Director of Operations

Kolmac Integrated Behavioral Health

<div>Job Overview:
The Regional Director of Operations (RD) at Kolmac Integrated Behavioral Health and all its subsidiaries (&quot;Kolmac&quot; or the &quot;Company&quot;) is a key member of the operational leadership team and will own the Operational, Financial, and Clinical performance over all offices within the region. The RD is responsible for implementing operational initiatives and procedures while ensuring the integrity of the Kolmac and/or Concerted Care Group clinical model and culture. 


Essential Duties and Responsibilities:
<ul><li>P&amp;L responsibility for all service lines within region</li>
<li>Utilizes and prioritizes site performance metrics and data to identify opportunities for operational and clinical improvements</li>
</ul><ul><li>Becomes the Subject Matter Expert (SME) of the operational workflows and systems in the facilities managed by RD and ensures the fidelity of CCG's operational and clinical model by consistently shadowing and observing clinical interactions and department level operations within each facility.</li>
<li>Provides weekly and monthly updates to CCG leadership on the clinical, operational, and financial health of the region</li>
<li>High level of organizational skills: Outlook, Teams, AI tools. Manages email daily, responds to all communication within 24 hrs.</li>
<li>Exceptional time management skills with an ability to prioritize deliverables and meet deadlines</li>
<li>Trains clinic leadership on HR sensitive responsibilities, progressive discipline workflow, and resolving conflicts within the team in a timely and professional manner.</li>
<li>Responsible for communicating and supporting the implementation of clinical, medical, and administrative operations</li>
<li>Implements the established policies and procedures within the region and introduces and directs operational changes at the site level, and as Kolmac changes and/or expands</li>
<li>Responsible for the oversight of site admin team/office manager on all billing information and payments for patients</li>
<li>Ensures that all revenue cycle processes are followed and issues resolved, in partnership with clinic level and revenue cycle leadership</li>
<li>Leads/supports staff training that enhances service delivery and ensures operational workflows are being followed</li>
<li>Ensures site compliance with state licensing requirements, as well as all other regulatory bodies (State licensing, DEA, CARF)</li>
<li>Collaborates with the COO and other leadership to build and follow through on a strategic business growth plan</li>
<li>Assists with new site selection, and acquisition of required licensure and certifications to open new locations.</li>
<li>Proven ability to grow census by developing and implementing outreach strategies</li>
<li>Works with leadership in contributing to the annual budget preparation process, along with developing creative initiatives to meet annual goals.</li>
<li>Collaborates with the senior leadership to develop and implement evidence based clinical programming that enhances CCG's current clinical and medical approaches</li>
<li>Supports clinical leadership to ensure accurate, complete, timely and high-quality documentation and data collection to meet best practice clinical standards that comply with Kolmac policies and procedures, payer requirements and external regulatory standards including electronic and paper records</li>
<li>Attends meetings of community and professional associations and activities related to delivery of treatment services to facilitate referral and resource development and to provide appropriate feedback to staff</li>
<li>Interviews, hires, and ensure training of new staff members, with the support of the HR department. Completes performance evaluations of staff and create professional development plans as needed</li>
<li>Develops and supports positive, professional, collaborative relationships with stakeholders to promote patient satisfaction, enhance the program quality and improve patient outcomes</li>
<li>Other duties as assigned.</li></ul> 


Qualifications - Education and Experience:
<ul><li>Must Haves:
<ul><li>Five or more years of experience with progressive management responsibility in multisite healthcare operation</li>
<li>Strong bias towards action and results</li>
<li>Proven ability to aggressively manage priorities and ensure follow through</li>
<li>Exceptional ability to problem-solve</li>
<li>Strong interpersonal skills: you engage people in an authentic way.</li>
<li>You know how to deliver thoughtful, actionable feedback and can influence people to get the best out of them</li>
<li>Strong communication skills</li>
<li>Highly organized, able to multi-task and easily adapt and respond to change</li>
<li>You set an extremely high standard for self and team</li>
</ul></li><li>Pluses:
<ul><li>Master's Degree in Counseling or Social Work from an accredited university or college (preferred)</li></ul></li> 
</ul>
Direct Reports:
<ul><li>Executive Director, and site management (Assistant Director, Clinical Leads, Practice Manager) in the event the Executive Director is not present or has not been identified.</li></ul> 


Expected Travel Requirement:
<ul><li>70% within region</li></ul></div>

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