director of operations

Second Chance Case Management

Position OverviewThe Director of Operations owns the day-to-day execution of our business. This person is responsible for keeping all departments running well, aligned to the same goals, and held to a high standard, while staying in full compliance with Georgia Medicaid waiver programs (EDWP, CCSP, SOURCE).This is not a monitoring role. The Director of Operations is expected to be in the business daily &mdash; spotting problems before they become fires, acting on data rather than waiting for direction, and building the kind of systems that let us grow without things falling apart. They turn insight into action and hold the organization accountable to results.This role sits at the center of the leadership team. The Director of Operations works closely with the CEO on company-wide strategy, major operational decisions, and organizational direction. Cross-functional partnership with executive leadership is a core part of how this role operates, not an occasional occurrence.We are looking for someone who leads from the front, doesn't wait to be told what to do, and genuinely cares about the people they lead and the members we serve.Reporting Structure &amp; Oversight<ul><li>Reports directly to the CEO</li><li>Has direct oversight of all operational departments:</li><li>Care Coordination (Case Managers)</li><li>Communications Analysts (CA Team)</li><li>Nursing Department</li><li>Intake Department</li><li>Directly accountable for the performance of all department leaders and supervisors within those functions</li></ul>Key Responsibilities1. Operational Leadership<ul><li>Run day-to-day operations across all departments with clarity and consistency</li><li>Keep Intake, Nursing, Care Coordination, and the CA Team aligned and moving in the same direction</li><li>Hold the organization to structure &mdash; make sure work is getting done, not just discussed</li><li>Be the person the team looks to when something isn't working</li></ul>2. KPI Ownership &amp; Performance Management<ul><li>Take full ownership of operational performance across all departments, including:</li><li>Care Plan Review (CPR) completion and monthly pacing</li><li>Monthly member contact completion</li><li>Nursing assessments &mdash; both Initial Assessments and Reassessments</li><li>Intake referrals, conversion rates, and throughput</li><li>State approval metrics (Alliant submissions, approvals, and timelines)</li><li>Stay on top of what's assigned vs. what's actually getting done &mdash; and close the gap</li><li>Catch overdue services and compliance risks before they become problems</li><li>Own and maintain the company's operational dashboard; it should always reflect what's actually happening</li><li>Use real data to run weekly performance conversations</li><li>When the numbers show a problem, act on it: adjust workflows, shift resources, hold people accountable</li><li>Keep the whole organization on track to hit its monthly targets</li></ul>3. Process Improvement &amp; Scalability<ul><li>Find where we're inefficient and fix it &mdash; not just flag it</li><li>Build systems and workflows that can handle more volume without more chaos</li><li>Bring consistency across departments, so we're not reinventing the wheel every time</li><li>Reduce the amount of manual, repetitive work through smarter processes and, where appropriate, automation</li></ul>4. Leadership &amp; Team Development<ul><li>Develop the leaders under you &mdash; coach them, challenge them, and hold them to a standard</li><li>Make sure supervisors are actually managing their teams, not just existing alongside them</li><li>Check in regularly and follow through on what comes out of those conversations</li><li>Deal with underperformance directly and quickly</li><li>Recognize people who are doing the work well and advocate for their growth</li><li>Build a strong culture that people want to be in</li><li>Set the tone: high expectations, genuine support, and no tolerance for misalignment with our values</li></ul>5. Decision-Making Authority<ul><li>Has the authority to:</li><li>Redistribute workload across departments when needed</li><li>Adjust workflows and SOPs without waiting for approval</li><li>Hold leaders accountable to performance standards</li><li>Make recommendations on hiring, promotions, and terminations</li><li>Works directly with the CEO on:</li><li>Strategic initiatives and company direction</li><li>Major operational changes</li><li>Organizational structure decisions</li></ul>6. Compliance &amp; Risk Management<ul><li>Know the Georgia Medicaid requirements (EDWP, CCSP, SOURCE) and make sure we never fall short of them</li><li>Keep a close eye on missed services, documentation gaps, and anything that could create audit exposure</li><li>Get ahead of compliance risks &mdash; don't wait for a problem to surface before addressing it</li></ul>7. Meeting &amp; Communication Leadership<ul><li>Lead weekly operational meetings grounded in real data &mdash; no vague updates</li><li>Create clarity across departments: everyone should know where they stand and what's expected</li><li>Break down silos and make sure operational teams are actually talking to each other</li></ul>8. Growth &amp; Strategic Execution<ul><li>Build the operational foundation that supports company growth &mdash; not just what we need today</li><li>Prepare for increased volume and new service lines before they arrive, not after</li><li>Think 3&ndash;6 months ahead and flag what we need to have in place</li></ul>Leadership ExpectationsThe Director of Operations must:<ul><li>Lead people with genuine care &mdash; this is a servant leader role, not a title</li><li>Have a high EQ; know how to read a room and navigate difficult conversations without losing composure</li><li>Be self-directed &mdash; we should never have to tell this person what to do next</li><li>Make decisions confidently and follow through on them</li><li>Communicate with equal effectiveness one-on-one and in front of a group</li><li>Model the accountability and consistency they expect from others</li><li>Be comfortable presenting to leadership, external partners, or a room full of staff</li></ul>Requirements<ul><li>Prior experience in a Director of Operations, Operations Manager, or similar senior leadership role</li><li>A real track record of building strong teams and improving how organizations run</li><li>Bachelor's degree required &mdash; business, management, or a related field preferred; a Masters degree is a plus</li><li>Office attendance 8am to 4pm Tuesday-Thursday at our office, located at the northern perimeter of Atlanta</li><li>Note: Healthcare or case management experience is helpful but not required. What matters most is the ability to lead, think operationally, and fit our culture.</li></ul>Success in This Role Looks Like<ul><li>Departments consistently hitting their KPIs without the CEO having to step in</li><li>No service backlogs or compliance risks slipping through the cracks</li><li>Leadership and staff who know exactly where they stand and what's expected of them</li><li>Real-time visibility into how the organization is performing at any given moment</li><li>Workflows that actually work &mdash; minimal friction, minimal rework</li><li>An organization that's ready to grow because the foundation is solid</li></ul>Work Location: Hybrid remote in Atlanta, GA 30339

Director of Operations

Astek Middle East

<div>
 
 
 Operations Director &ndash; Airport Parking &amp; Mobility
 
 
 
 
 
 
 We are looking to connect with experienced professionals for Senior Business Analyst roles. The ideal profile includes:
 
 
 
 Operations Director &ndash; Airport Parking &amp; Mobility
 
 
 
 
 
 
 Education
 
 
 
 &bull; Bachelor&rsquo;s Degree (Engineering / Operations / Business)
 
 
 
 
 &bull; Lean / Six Sigma certification preferred
 
 
 
 
 
 
 Candidate Profile
 
 
 
 &bull; 8&ndash;12 years in large-scale operations management
 
 
 
 
 &bull; Experience in airport operations, parking concessions, transport terminals, or facility management
 
 
 
 
 &bull; Proven track record implementing SOPs and structured systems
 
 
 
 
 &bull; Experience managing large teams
 
 
 
 
 
 
 Position Objective
 
 
 To design, implement, and enforce professional operational processes, systems, and controls
 
 
 across all parking and mobility functions, ensuring structured, KPI-driven, audit-ready performance
 
 
 aligned with airport-grade standards.
 
 
 
 
 
 Core Responsibilities &ndash; Operational Control
 
 
 &bull; Direct oversight of 24/7 parking, shuttle, towing, enforcement, and cash operations
 
 
 &bull; Ensure real-time operational visibility across all terminals
 
 
 &bull; Lead peak-hour traffic deployment planning
 
 
 &bull; Manage incident escalation and crisis response
 
 
 &bull; Guarantee operational continuity at all times
 
 
 
 
 
 Process Development &amp; SOP Implementation
 
 
 &bull; Develop and implement comprehensive SOP manual within 90 days
 
 
 &bull; Standardize shift handover, incident reporting, towing workflow, shuttle dispatch process
 
 
 &bull; Establish gate malfunction and cash reconciliation procedures
 
 
 &bull; Eliminate ad-hoc operational instructions
 
 
 
 
 
 KPI &amp; Performance Monitoring
 
 
 &bull; Shuttle on-time performance &ge; 95%
 
 
 &bull; Gate uptime &ge; 98%
 
 
 &bull; Towing response time within SLA
 
 
 &bull; Revenue leakage incidents minimized
 
 
 &bull; 100% structured daily reporting compliance
 
 
 
 
 
 Control Room &amp; Reporting Discipline
 
 
 &bull; Establish central operational control structure
 
 
 &bull; Implement daily operational reports and monthly dashboards
 
 
 &bull; Ensure data accuracy and audit-ready documentation
 
 
 
 
 
 Subcontractor &amp; SLA Enforcement
 
 
 &bull; Monitor shuttle and towing contractors
 
 
 &bull; Enforce SLA penalties and performance reviews
 
 
 &bull; Ensure compliance with insurance, staffing, vehicle standards, and cleanliness
 
 
 &bull; Prevent unauthorized subcontracting
 
 
 
 
 
 Workforce Discipline &amp; Culture
 
 
 &bull; Establish professional command structure
 
 
 &bull; Train supervisors on structured reporting
 
 
 &bull; Implement attendance control and productivity tracking
 
 
 &bull; Develop middle management capability
 
 
 
 
 
 First 6-Month Deliverables
 
 
 &bull; Complete SOP manual issued
 
 
 &bull; KPI dashboard operational
 
 
 &bull; Daily reporting standardized
 
 
 &bull; SLA enforcement structure active
 
 
 &bull; Reduction in operational incidents
 
 
 &bull; Improved traffic flow metric
 
 
 
</div>

MOBCO Group

<div>
 
 
 Job Summary:-
 
 
 
 Mobco Group is seeking a highly experienced and strategic Operations Director to lead and oversee large-scale construction operations across multiple mega projects within the Kingdom of Saudi Arabia. The ideal candidate will be a Civil Engineer with over 25 years of progressive leadership experience, particularly in high-rise and mega construction projects, capable of managing large multidisciplinary teams and driving operational excellence.
 
 
 The Operations Director will be responsible for overseeing project execution, operational planning, resource allocation, cost control, and ensuring projects are delivered on time, within budget, and in accordance with quality and safety standards.
 
 
 
 
 
 
 Key Responsibilities:-
 
 
 <ul>
 <li>
 Lead and oversee all operational activities across multiple mega and high-rise construction projects
 </li>
 <li>
 Develop and implement operational strategies aligned with company goals and business objectives
 </li>
 <li>
 Manage large multidisciplinary teams, including Project Directors, Project Managers, Engineers, and support staff
 </li>
 <li>
 Ensure project delivery within budget, timeline, and quality standards
 </li>
 <li>
 Monitor project performance and implement corrective actions where necessary
 </li>
 <li>
 Establish and maintain strong relationships with clients, consultants, contractors, and stakeholders
 </li>
 <li>
 Oversee resource planning, manpower allocation, and operational efficiency across projects
 </li>
 <li>
 Ensure compliance with local regulations, safety standards, and company policies
 </li>
 <li>
 Lead risk management and mitigation strategies across all operations
 </li>
 <li>
 Review and approve project schedules, budgets, and execution plans
 </li>
 <li>
 Support business development and tendering teams for new mega project opportunities
 </li>
 <li>
 Drive continuous improvement and operational excellence initiatives
 </li>
 <li>
 Ensure adherence to Saudi regulatory requirements and local authority approvals
 </li>
 <li>
 Report directly to senior management and provide regular operational updates
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications :-
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Civil Engineering (Master&rsquo;s Degree preferred)
 </li>
 <li>
 Degree from a reputable and recognized university
 </li>
 <li>
 Minimum 25+ years of experience in construction industry
 </li>
 <li>
 Proven experience in managing mega projects and high-rise developments
 </li>
 <li>
 Strong leadership experience managing large teams (500+ workforce preferred)
 </li>
 <li>
 Extensive experience working in the Saudi Arabia construction market
 </li>
 <li>
 Strong knowledge of local regulations, authorities, and market practices in KSA
 </li>
 <li>
 Experience in managing multiple projects simultaneously
 </li>
 <li>
 Strong financial and commercial acumen
 </li>
 <li>
 Excellent stakeholder and client management skills
 </li>
 <li>
 Strong decision-making and problem-solving abilities
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Arabic speaking (Mandatory)
 </li>
 <li>
 Fluent in English (Preferred)
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience:-
 
 
 <ul>
 <li>
 Experience working with Tier-1 contractors
 </li>
 <li>
 Experience in hospitality, mixed-use, and high-rise developments
 </li>
 <li>
 Experience working on giga and mega projects (NEOM, Red Sea, Qiddiya, KAFD, etc.)
 </li>
 <li>
 Strong background in project controls and operational planning
 </li>
 <li>
 Experience in implementing operational systems and processes
 </li>
 <li>
 Knowledge of contract management (FIDIC preferred)
 </li>
 <li>
 Experience in value engineering and cost optimization
 </li>
 </ul>
 
 
</div>

Wise Choice Remodeling

<div>
 
 
 Director of Operations
 
 
 
 Wise Choice Remodeling, Inc. | Los Angeles, CA
 
 
 
 
 
 
 Company
 
 
 
 Wise Choice Remodeling is a Southern California&ndash;based residential remodeling platform
 
 
 delivering full-service home renovation through a licensed subcontractor model.
 
 
 
 
 
 
 Role
 
 
 
 The DoP owns end-to-end operational execution across all renovation projects. This role is
 
 
 responsible for project delivery, subcontractor performance, quality, safety, and customer
 
 
 experience, and serves as the CEO&rsquo;s operating arm in scaling operations with discipline and
 
 
 consistency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Own operational strategy, capacity planning, and standardized processes across all
 
 
 service lines.
 
 
 &bull; Oversee project execution from contract handoff through completion, ensuring on-time,
 
 
 on-budget, high-quality delivery.
 
 
 &bull; Build, manage, and continuously upgrade a high-performing subcontractor network
 
 
 across trades.
 
 
 &bull; Enforce quality control, site inspections, warranty resolution, and customer satisfaction
 
 
 standards.
 
 
 &bull; Champion safety, permitting, licensing, and regulatory compliance across all projects.
 
 
 &bull; Establish and track operational KPIs (cycle time, on-time completion, rework, margins,
 
 
 customer satisfaction).
 
 
 &bull; Partner with Finance on job costing, budgets, and margin accountability; with Sales on
 
 
 pipeline forecasting and handoffs.
 
 
 &bull; Lead and scale the operations team (project managers, schedulers, field supervisors)
 
 
 and build future org structure.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Construction Management, Engineering, Business, or related field.
 
 
 &bull; 7+ years of senior operations experience in construction, remodeling, home services, or
 
 
 parallal sectors.
 
 
 &bull; Proven track record managing multiple concurrent projects and subcontractor-based
 
 
 delivery models.
 
 
 &bull; Strong operational judgment, process orientation, and problem-solving ability.
 
 
 &bull; Financially literate operator with experience managing project budgets and margins.
 
 
 &bull; Hands-on leader with strong communication skills and customer-first mindset.
 
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Reports directly to the CEO and is a member of the leadership team.
 </li>
 </ul>
 
 
 
 
 
 Salary
 
 
 <ul>
 <li>
 $200K-$215K Total annual comps + Preformence Bonuses
 </li>
 </ul>
 
 
 
</div>

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 <ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 <ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Reading Assist

Reading AssistManaging Director of Operations, (MDO)SummaryReading Assist is partnering with Bob Madonna (Diversified Services LLC) on a search for a Managing Director of Operations, (MDO) a successful nonprofit in Wilmington, DE that has been serving the community for over 35 years.Reading Assist has supported struggling readers through their accredited structured literacy program, rooted in the science of reading. They serve K&ndash;3 students across Delaware, Pennsylvania, New Jersey, and Washington, D.C. who are in the lowest 25% for reading proficiency. They consistently help them achieve reading success.Reading Assist&rsquo;s strategic ambition is to become the leading regional expert and trusted provider of reading instruction for young, struggling readers. They intend to grow to serve 10,000 students with 90% reaching benchmark in foundational reading skills within one year.Reading Assist is a high-impact, multi-state literacy organization on a path to serve 10,000 students annually with 90% achieving foundational reading success.We are seeking a Managing Director of Operations (MDO) to build and lead the operational infrastructure required to scale our impact. This is a critical executive role for a leader who thrives at the intersection of strategy, systems, and mission-driven work.The MDO will play a pivotal role in shaping the organization&rsquo;s next phase of growth, ensuring that systems, structures, and resources scale alongside programmatic impact.Location: Wilmington, DE (Hybrid &ndash; minimum 3 days in office) Reports to: Chief Executive Officer Status: Full-time, ExemptPosition OverviewThe Managing Director of Operations (MDO) is a senior leader responsible for ensuring Reading Assist operates effectively, efficiently, and in full alignment with its mission. As a member of the senior leadership team, the MDO partners closely with the CEO to translate organizational priorities into strong systems, disciplined financial management, and high-performing operational practices.This role oversees finance, human resources, contracts, compliance, technology, facilities, and administrative systems &mdash; building the infrastructure that enables staff and programs to thrive.The ideal candidate is a strategic thinker and skilled operator who brings clarity, structure, and accountability while maintaining a collaborative and mission-centered approach.ResponsibilitiesOrganizational Operations&middot; Oversee a complex portfolio of federal, state, and philanthropic funding streams, including AmeriCorps, ensuring rigorous compliance while enabling operational flexibility and growth.&middot; Lead and oversee day-to-day operational functions across finance, HR, compliance, IT, and facilities&middot; Design, implement, and continuously improve systems, policies, and workflows&middot; Identify operational risks and inefficiencies and implement practical solutions&middot; Develop and monitor key performance indicators and organizational dashboards&middot; Strengthen cross-department coordination and communication&middot; Evaluate and manage vendor relationships and outsourcing opportunities&middot; Create, maintain and implement organizational policiesFinancial Leadership &amp; Compliance&middot; Oversee compliance with federal, state, local, foundation, and grant requirements (AmeriCorps experience preferred)&middot; Manage the development and execution of contracts, MOUs, and organizational agreements&middot; Lead annual budgeting, forecasting, and financial planning processes&middot; Monitor performance against budget and provide variance analysis&middot; Partner with the CEO, Director of Finance, and Finance Committee on financial strategy&middot; Ensure strong internal controls and audit readiness&middot; Support cost efficiency initiatives and responsible financial stewardshipHuman Resources &amp; Talent Management&middot; Oversee recruitment, onboarding, performance management, compensation, and benefits&middot; Manage high-volume, fast-paced recruiting environment for annual tutor and AmeriCorps member hiring&middot; Review and evaluate benefit plans annually in partnership with leadership and brokers&middot; Support managers with employee relations and performance matters&middot; Ensure compliance with employment laws and nonprofit best practices&middot; Strengthen systems that support staff engagement, accountability, and retentionTechnology &amp; Infrastructure&middot; Oversee organizational technology systems, data management, and cybersecurity practices&middot; Lead and optimize a high-volume annual recruitment operation, including AmeriCorps members and tutors across multiple states&middot; Partner with IT vendors to ensure secure and reliable infrastructure&middot; Manage facilities, leases, safety, and office operationsLeadership &amp; Strategy&middot; Serve as an active member of the senior leadership team&middot; Provide operational analysis and insight to inform decision-making&middot; Prepare reports and dashboards for leadership and Board review&middot; Lead and mentor operational staff, fostering continuous improvementOccasional travel is required to attend events within Reading Assist&rsquo;s service area. Some evening and weekend hours may be required. This position is based in Wilmington, DE, and candidates are expected to work in the Wilmington office on a hybrid schedule.Core Competencies&middot; Quality - Applies feedback to improve performance; demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to improve and promote quality; monitors own work to ensure quality.&middot; Communication - Ability to effectively express thoughts and ideas in written and oral form; actively listens and requests clarification when needed; responds well to questions; keeps others adequately informed; selects and uses appropriate communication methods.&middot; Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests.&middot; Continuous Learning - Assesses own strengths and areas of development; pursues training and development opportunities; seeks feedback to improve performance; shares expertise with others; and strives to continuously build knowledge and skills.&middot; Initiative - Asks for help when needed; looks for and takes advantage of opportunities; seeks increased responsibilities; takes independent actions and calculated risks; undertakes self-development activities; volunteers readily.&middot; Cultural Competency - Shows knowledge, respect, and sensitivity for cultural differences; demonstrates awareness of personal social location; exhibits continuous learning practices in DEIB (Diversity, Equity, Inclusion and Belonging); promotes a harassment-free environment and culture of belonging.Experience, Skills and Competencies&middot; Commitment to Reading Assist&rsquo;s mission and values&middot; Bachelor&rsquo;s degree required; advanced degree in business, finance, or related field preferred&middot; 10+ years of progressive leadership experience in operations, nonprofit management, or administration&middot; Demonstrated experience overseeing finance, HR, and operational systems&middot; Experience managing AmeriCorps or other federal grant programs preferred&middot; Strong financial acumen, including budget development and forecasting&middot; Knowledge of nonprofit compliance and grant-funded environments&middot; Strong data analysis and performance management skills&middot; Excellent negotiation, vendor management, and contract oversight skills&middot; Exceptional communication and organizational leadership abilitiesWORK ENVIRONMENT &amp; BENEFITS:<ul><li>Location in Wilmington, De with hybrid after onboarding is complete.</li><li>Supportive, mission-driven team environment with opportunities for professional growth.</li><li>Competitive salary, ($100,000 to $130,000) and benefits, including health insurance, paid time off, and retirement contributions.</li></ul>DISCLAIMERThis position description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of the employee. Additional duties and responsibilities expected to be performed as necessary.An Equal Opportunity Employer Reading Assist is an equal opportunity employer. This application will not be used for limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Applicants requiring reasonable accommodation in the application and/or interview process should notify a representative of the organization.<ul><li>Reading Assist Diversified Services LLC</li></ul>www.readingassist.org Robert, (Bob) Madonna100 West 10th Street, Suite 910 Managing PartnerWilmington, DE 19801 bobmadonna@verizon.netNote: Interesting parties should send their resume, and cover letter detailing why they are interested in the position, and what makes them qualified for the position to Bob Madonna at the email address above.Pay: $100,000.00 - $130,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: Hybrid remote in Wilmington, DE 19801

Managing Director of Operations

State Farm

<div><div><div>Benefits:</div>
<ul><li>Retirement with Employer Match</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>You May Be a Great Fit as the Assistant Director of Operations at Jennifer Jacobs - State Farm Agent if:
</div><ul><li>You&rsquo;re detail-oriented, especially when handling sensitive information or important client interactions.</li>
<li>You stay organized and focused, even when juggling multiple conversations or tasks.</li>
<li>You genuinely care about your community and are dedicated to providing excellent service.</li>
<li>You bring optimistic energy and can turn stressful moments into moments of reassurance.</li>
<li>You&rsquo;re a natural relationship-builder who earns trust quickly and keeps it.</li>
<li>You hold yourself to the same standard you hold others.</li>
<li>You thrive leading from the front through your own example.</li>
</ul><div>Location Address: La Grange, KY 40031</div>
<div>
 
At Jennifer Jacobs - State Farm Agent, we&rsquo;re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. We are an established agency and a growing team that is building something truly exceptional. If you are looking to grow your career, lead others and be part of a high performance team that does meaningful work every day &mdash; you will fit right in with us.</div>
<div>
 
The Assistant Director of Operations is a player/coach role at the heart of our agency. You will personally produce new business while supporting daily office operations and holding our team accountable to their goals. This is not a purely administrative role; we need someone who leads by example through their own production while keeping the office running at the highest level.
 
 
Responsibilities
</div><ul><li>Personally produce new business daily across auto, fire, life and health product lines</li>
<li>Support and coach team members toward their individual production goal</li>
<li>Oversee daily office operations and workflow</li>
<li>Coordinate between in office and remote team member</li>
<li>Liaise with our dedicated service team to ensure exceptional customer experience</li>
<li>Prepare and review daily and weekly production reports</li>
<li>Run daily team huddles and contribute to a positive high-performance culture</li>
<li>Be the agency's anchor when the owner is working remotely</li>
<li>Collaborate with the agency owner on operational strategies and team development</li></ul> 
<div> 
</div><div>Qualifications</div>
<ul><li>Active Property &amp; Casualty and Life &amp; Health licenses required</li>
<li>State Farm agency experience strongly preferred</li>
<li>Proven personal production track record</li>
<li>Prior leadership or supervisory experience preferred</li>
<li>Strong organizational and communication skills</li>
<li>Proficient in agency management systems and Microsoft Office</li>
<li>High integrity &mdash; non negotiable</li>
<li>Self motivated and independently accountable</li>
</ul>
<div> 
Compensation and Benefits
</div><ul><li>Monthly and quarterly performance bonuses</li>
<li>Annual production growth bonus</li>
<li>Total earning potential: $70,000 - $90,000</li>
<li>Monday-Friday 8:30am-5:00pm</li></ul></div></div><div></div>

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