director of operations

Anomatic

<div>As an essential business, Anomatic produces innovative and sustainable packaging for today&rsquo;s biggest brands. By leveraging over five decades of manufacturing expertise and employing an extensive technologies portfolio, we design, manufacture, and finish incomparable stock and customized solutions for numerous markets.
<div><div>Position: Director of Operations</div>
<div>Location: Newark, Ohio</div>
<div>Department: Operations</div>
<div>Reports to: CEO</div>
<div></div><div>The Director of Operations is a key leadership role in the company with specific responsibility for their flagship facility within the organization&rsquo;s footprint. This site produces all the company&rsquo;s key products in a high-volume/high-mix production environment. The Director of Operations will have full day-to-day responsibility for the facility including full oversight over plant operations over multiple departments. In accordance with top-down commitment from the leadership team, the Director of Operations will be responsible for establishing a high-performance work culture using Lean manufacturing/TPS principals. They will utilize Lean concepts in the development of a problem-solving culture and teach associates how to identify and eradicate waste, and complete root cause analysis to drive daily continuous improvement.</div>
</div>
ESSENTIAL FUNCTIONS - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Manage work priorities and timelines and allocate resources to assure assigned plant goals and timelines are met. This includes planning production operations and establishing priorities and sequences for manufacturing products.</li>
<li>Coordinate manufacturing activities to ensure production and quality of products meet specifications.</li>
<li>Lead and develop a strong daily management process with factory team to deliver on operational KPIs and business financials. Lead, coach and train employees toward Lean manufacturing concepts and foster environment for an empowered, high-performance plant.</li>
<li>Ability to anticipate, negotiate and manage conflicts, problems, changing situations and deadlines.</li>
<li>Strong floor presence: we seek an on-the-floor leader.</li>
<li>Make recommendations to improve productivity, quality, and efficiency of operations. Execute approved projects on budget and schedule.</li>
<li>Make hire and fire decisions responsibly. Train and develop a team and create a succession plan.</li>
<li>Maintain OSHA, environmental, and other regulatory agency compliance.</li>
<li>Manage work priorities and timelines and allocate resources to assure assigned plant goals and timelines are met.</li>
<li>Prepare operational schedules and coordinate manufacturing activities to ensure production and quality of products meet specifications.</li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul><li>Bachelor&rsquo;s degree in Manufacturing, Operations, Mechanical or Industrial Engineering or similar technical field.</li>
<li>Experience in metal stamping, preferably eyelet or progressive, is required.</li>
<li>Experience working/scheduling in a high-volume/high-mix environment.</li>
<li>Strong manufacturing leadership experience in discrete manufacturing environments with demonstrable results. The ideal candidate will have 10&ndash;15 years of work experience and at least five years of experience leading operations teams.</li>
<li>Experience working in businesses with less than $200M in revenue. (Understands idiosyncrasies of mid-sized and/or family-owned / run businesses. Enjoys being able to make an impact more than having big company resources &ndash; big fish / small pond.)</li>
<li>Five-plus years working in strong Lean cultures.</li>
<li>Must have had roles with P&amp;L responsibility and must have working knowledge of budgets and financial statements.</li>
</ul>
COMPETENCIES
<ul><li>Lean manufacturing methodologies</li>
<li>ERP Systems</li>
<li>Strategic and Tactical abilities</li>
<li>Microsoft Office</li>
<li>Root Cause Management</li>
<li>Collaboration</li>
<li>Continuous Improvement</li>
<li>Leadership Development</li>
<li>KPIs and Countermeasures</li>
<li>Succession Planning</li>
</ul>
<div></div>Benefits you can expect from Anomatic:
<ul><li>Competitive Pay and bonus</li>
<li>Career Growth</li>
<li>Health Coverage Starting Your First Day</li>
<li>401K with Company Match, to help save for the future</li>
<li>Paid Time Off to Enjoy Family or Hobbies</li>
<li>Gym Membership Reimbursements, to help you stay active</li>
<li>Training, to help hone skills</li>
<li>Many more!</li>
</ul>
<div></div><div>Anomatic takes pride in creating a safe and inclusive environment that encourages, supports, and celebrates the diverse voices of our employees and the communities in which they live. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.</div>
<div></div><div>#1Anomatic</div></div>

Director of Operations

McLane Company

<div>McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.
 
 
The Director of Operations Designate is responsible for establishing and maintaining a smooth operation of the Transportation Department and helps provide 24-hr coverage. Provides general supervision of all transportation drivers and administrative staff. Primary responsibility is to make sure that all Teammates are on the job at the start of the shift or at the scheduled dispatch time. This position involves the planning, directing, and coordination of all delivery and backhaul activities, and must keep product moving smoothly, accurately, and efficiently.
 
 
Benefits you can count on:
 
<ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
</li><li>Paid time off begins day one.</li><li>
401(k) Profit Sharing Plan after 90 days.</li><li>
Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> 

What you'll do as a Director of Operations-Designate:
 
<ul><li>Report any accidents/unsafe conditions to the Senior Transportation Manager and Safety Manager.
</li><li>Responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards. Maintain fleet in a safe manner in accordance with company and governmental standards.
</li><li>Keep all mistakes and waste to a minimum and check to make sure that routes are properly set up.
</li><li>Maintain effective and timely scheduling of Transportation Teammates, current week and following week schedules should always be posted with a working copy available by request for the next week.
</li><li>Facilitate communication within management team and between the Teammates and management.
</li><li>Provide training to maintain an efficient and knowledgeable workforce.
</li><li>Enforce company policies and issuance of coaching/disciplinary documentation to Teammates, final written warning and termination will be presented for approval to the Senior Transportation Manager and/or Human Resources Manager.
</li><li>Responsible for productivity data including but not limited to unload rates, routes, stops, and pieces; timely scheduling of all routes for &quot;on-time&quot; departures.
</li><li>Assist Senior Transportation Manager with research and development of new techniques/procedures to increase efficiency of any transportation operation.
</li><li>Other duties may be assigned.
</li></ul> 
Qualifications you'll bring as a Director of Operations-Designate:
 
<ul><li>Have 3+ years of experience in all facets of outbound transportation, preferably in the food service industry.
</li><li>Have mainframe computer software knowledge related to record keeping. Preferred experience on AS 400 Mainframe, Excel, Microsoft Word, and Access programs; XATA, TRUCKS or similar programs.
</li><li>Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence.
</li><li>2-3 years of accounting, planning, and analytical and/or reporting experience, in positions with increasing responsibility is preferred.
</li><li>Be able to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
</li><li>Understand financial statements and resulting cost implications.
</li><li>Knowledge of distribution systems including order routing.
</li><li>Bachelor's degree in a related field is preferred.
</li><li>Must be able to ascend and descend stairs and inclined surfaces (or something of this nature. They have to climb in and out of the truck on the ramp during route rides).
</li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> 

Fit the following? We want you here!
 
<ul><li>Teamwork oriented
</li><li>Organized
</li><li>Problem solver
</li><li>Detailed
</li></ul> 
Our roadmap. Our story.
 
 
We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
 
 
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
 
 
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
 
For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/</div>

Roasters Specialty Coffee House

<div>
 
 Company Description
 
 
 
 Roasters Specialty Coffee House is dedicated to delivering exceptional coffee experiences that inspire and connect. With a menu featuring expertly crafted manual brews, we offer unique coffee beans sourced from over 25+ countries. As passionate coffee enthusiasts, we use the latest and most innovative brewing methods to ensure a perfect cup every time. Our offerings also include a selection of flavorful breakfast options and signature desserts, making every visit unforgettable. Committed to sustainable sourcing and environmental stewardship, each cup supports a responsible coffee industry.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Director of Operations, located in Dubai. The Director of Operations will be responsible for overseeing daily operations, managing budgets, leading and mentoring a team, and ensuring exceptional customer service. The role involves analyzing and improving operational processes, optimizing efficiency, and maintaining a high standard of quality and service in all aspects of the coffee house.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Operations Management and Analytical Skills
 </li>
 <li>
 Team Management skills
 </li>
 <li>
 Budgeting experience
 </li>
 <li>
 Customer Service skills
 </li>
 <li>
 Strong leadership and communication skills
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Experience in the food and beverage industry is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Hospitality Management, or related field
 </li>
 </ul>
</div>

Le Gratin

Job Overview The Dinex Group by Daniel Boulud owns/operates a collection of restaurants and hospitality venues across the globe. We are seeking an experienced and strategic leader to serve as the Director of Operations. This executive role is responsible for overseeing the company's daily operations, driving business growth, and ensuring operational excellence. The ideal candidate will possess strong management skills, a proven track record in strategic planning, and the ability to lead cross-functional teams. The Director oversees the day-to-day operation of multiple concepts within the project, including the supervision of general manager, financial direction, business acumen and guests' experience satisfaction. From the critical path to daily management briefings, the Director's awareness in high level management with multiple partnership collaboration is a must. Leadership must demonstrate the ability to aspire a team of mid/senior level managers to provide world-class service &amp; hospitality.This position offers an opportunity to influence the company's direction and contribute to its long-term success through innovative process improvements and effective leadership.Duties<ul><li>Develop and implement operational strategies aligned with company goals to enhance efficiency and productivity.</li><li>Co-drive critical path from pre-construction phase until grand opening</li><li>Lead, motivate, and manage senior leadership teams across various departments to ensure cohesive execution of company initiatives aligned with each venue's inspiration</li><li>Oversee business development activities, including identifying new market opportunities and fostering strategic partnerships to sustain conceptual direction and financial targets</li><li>Manage large-scale projects from inception to completion, ensuring timely delivery within budget constraints.</li><li>Drive process improvement initiatives aimed at optimizing workflows, reducing costs, and increasing quality standards</li><li>Negotiate contracts and agreements with vendors, partners, and clients to secure favorable terms</li><li>Coach and Mentor direct reports, including the General Managers and Director of Sales in restaurant/event management</li><li>Establish performance metrics and monitor operational performance to ensure continuous improvement based on seasonality and hospitality market trends</li><li>Ensure compliance with industry regulations and company policies across all operational areas</li><li>Foster a culture of leadership, accountability, and innovation throughout the organization</li><li>Collaborate with Corporate Chefs and BOH teams to maintain the highest standards of service</li></ul>General Leadership Qualities<ul><li>Able to drive daily management briefings</li><li>Receive, understand, collaborate and execute strategic initiatives provided the executive team</li><li>Fluent awareness of NY labor regulation and HR policies</li><li>Build, manage and lead a team of talented hospitality professionals, including hourly team members</li><li>Sustain and develop relationship with clientele</li><li>Provide bi-weekly P&amp;L narrative and control</li><li>Facility management, including vendor relationship and accountability</li><li>Create efficient management schedule to create work-life balance</li><li>Flex COGS in all aspects of operation including beverage, labor and other operational expenses</li><li>Conduct weekly management meetings</li><li>Present corporate presentations for CapEx and financial related topics</li><li>Possess NYC Health Department requirement knowledge</li><li>Enforce coaching and disciplinary processes while maintaining proper documentation</li></ul>Requirements<ul><li>Director level+ F&amp;B management experience (restaurant group experience is a must)</li><li>Advanced emotional intelligence awareness</li><li>Adobe, Microsoft, Resy, UpServe, TripleSeat, and other operations related application knowledge</li><li>Budgeting and FP&amp;A skills set</li><li>Ability to multi-task with maximum efficiency</li><li>Advanced food and beverage knowledge</li><li>Ability to mentor leadership level team members</li></ul>Qualification<ul><li>Minimum of 3 years in a director position of food &amp; beverage industry (consulting not included)</li><li>Bachelor&rsquo;s Degree in Business or Hospitality</li><li>Fluent in English in written and verbal</li><li>2nd language preferred but not required</li><li>Forbes Service Standards training required</li><li>Continuous Improvement Training (Six Sigma) preferred</li><li>Michelin Restaurant experience required</li></ul>Compensation Package: Annual Salary and Quarterly IBP, Benefits (Health, Dental, Vision, Commuter, and 401K/Roth)The Dinex Group LLC is an equal opportunity employer. The Dinex Group LLC does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.Job Type: Full-timePay: $120,000.00 - $130,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

GoodVets

<div></div><div><div><div>About GoodVets

GoodVets is an organization of modern, design-forward animal hospitals. Our hospitals deliver best-in-class pet care while empowering veterinary and operational leaders to perform at their highest potential.

Backed by leading private equity partners General Atlantic and SkyKnight Capital, GoodVets is rapidly expanding nationwide and redefining what it means to lead in veterinary medicine &mdash; combining medical excellence, results-driven operations, and a deep pride in our teams and hospitals. 

About the Role
<div>
The Director of Operations role is designed for an analytically driven operations leader with advanced business training and a passion for scaling service-based organizations.

You will be directly responsible for the financial and operational performance of a portfolio of approximately 40-50 hospitals, partnering directly with a field team of multiple District Mangers to achieve performance objectives. You will work closely with the COO and operations leadership team to identify and develop hospital performance strategies and to drive consistent excellence in field-level execution, leadership development, and operational outcomes. This role is ideal for someone who has completed a structured leadership development or operations training program (e.g., DaVita Redwoods, Optum Fellows, GE OMLP, McKinsey Operations, or similar) and is ready to step into a high-impact field leadership position. 

 Your Impact
<ul>
<li>Lead through leaders: Coach and develop District Managers to drive consistent financial results, accountability, and operational engagement across their hospitals.</li>
<li>Drive performance: Ensure hospitals meet or exceed goals for revenue, EBITDA, NPS, ARPA, and retention through disciplined, data-driven operations.</li>
<li>Standardize excellence: Implement systems, tools, and processes that scale and maintain operational consistency across all hospitals.</li>
<li>Cross-functional alignment: Partner with HR, Recruiting, Finance, and Medical Operations to support hiring, staffing, and business priorities.</li>
<li>Build culture and engagement: Foster a culture of leadership, collaboration, and pride across all districts.</li>
<li>Continuous improvement: Identify and implement process and efficiency improvements to strengthen scalability and performance.</li> 
</ul>
What You'll Bring
<ul>
<li>MBA or equivalent advanced business degree required.</li>
<li>Completion of a recognized leadership or operations development program (e.g., DaVita Redwoods, GE OMLP, Optum Fellows, or similar) strongly preferred.</li>
<li>3&ndash;7 years of experience in healthcare, veterinary, or service-based operations.</li>
<li>Demonstrated ability to lead through others, analyze data, and deliver measurable results.</li>
<li>Strong financial and analytical acumen, with comfort owning a large portfolio of distributed P&amp;Ls.</li>
<li>Excellent communication, collaboration, and problem-solving skills.</li>
Growth mindset and ability to thrive in an entrepreneurial, fast-scaling environment. 
<li>
</li>
</ul></div></div><div>What We Offer
<ul><li>Competitive, market-leading base salary</li>
<li>Annual performance bonus</li>
<li>Unlimited Paid Time Off</li>
<li>Comprehensive medical, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Employee discounts on veterinary services and products</li>
<li>A culture centered on leadership, results, and pride in excellence</li>
<li>Gym membership</li> 
</ul>
</div></div><div></div>If this sounds like the adventure you've been searching for, we can't wait to connect with you. Apply today and let's make an impact, together!</div>

Marathon Health

<div>
 Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.
 
 
 
 About The Job
 
 
 
 The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 
 Market Leadership &amp; Full P&amp;L Ownership
 
 
 
 <ul>
 <li>
 Own full P&amp;L responsibility for the region, including labor, supplies, and expense management.
 </li>
 <li>
 Drive performance against budget while maximizing impact for patients and clients.
 
 
 </li>
 </ul>
 
 Operational Discipline &amp; Excellence
 
 
 
 <ul>
 <li>
 Champion a culture of operational discipline, quality, safety, and infection control across all health centers Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
 </li>
 <li>
 Drives achievement of patient, client, and teammate satisfaction goals.
 </li>
 <li>
 Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
 </li>
 <li>
 Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
 </li>
 <li>
 Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
 </li>
 <li>
 Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.
 
 
 </li>
 </ul>
 
 Teammate Leadership &amp; Engagement
 
 
 
 <ul>
 <li>
 Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
 </li>
 <li>
 Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
 </li>
 <li>
 Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team.
 </li>
 <li>
 Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
 </li>
 <li>
 Collaborates with onboarding team to ensure seamless startup of new centers in market.
 </li>
 <li>
 Completes annual performance reviews for all direct reports.
 </li>
 <li>
 Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
 </li>
 <li>
 Responds to care team issues regarding health center operations. Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
 </li>
 <li>
 Foster a culture of communication, engagement, accountability, and continuous learning. Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.
 
 
 </li>
 </ul>
 
 Commercial Growth &amp; Enterprise Collaboration
 
 
 
 <ul>
 <li>
 Drive visit volume, engagement, and participation rates across the region.
 </li>
 <li>
 Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
 </li>
 <li>
 Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS:
 
 Minimum of 5 &ndash; 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
 
 
 <ul>
 <li>
 Proven leadership experience developing and building teams
 </li>
 <li>
 Demonstrated full P&amp;L responsibility for a large business unit or division.
 </li>
 <li>
 Expertise in building and leading high-performing teams across clinical, operational, and business functions.
 </li>
 <li>
 Passion for patient-centered care and teammate engagement.
 </li>
 <li>
 Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
 </li>
 <li>
 Strong financial acumen, strategic thinking, and business judgment.
 </li>
 <li>
 Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
 </li>
 <li>
 Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.
 
 
 </li>
 </ul>
 Candidates for this position must reside in one of the following locations:
 
 
 Florida
 
 
 North Carolina
 
 
 South Carolina
 
 
 Tennessee
 
 
 Georgia
 
 
 Alabama
 
 
 Mississippi
 
 
 
 DESIRED ATTRIBUTES
 
 
 
 
 Ownership Mindset
 
 &mdash; Approaches the market as their business, accountable for outcomes.
 
 Operational Excellence
 
 &mdash; Executes with rigor, urgency, and results-orientation.
 
 
 
 Teammate First Leadership
 
 &mdash; Builds trust, develops talent, and creates high-performing teams.
 
 Change Leadership
 
 &ndash; Navigates ambiguity, leads transformation, and scales what works.
 
 
 
 People
 
 
 Centric Thinking
 
 &ndash; Prioritizes relationships and service excellence in every interaction.
 
 
 
 Pay Range: $110,000 - $175,000/yr
 
 
 
 
 The actual offer may vary dependent upon geographic location and the candidate&rsquo;s years of experience and/or skill level.
 
 
 This position is also eligible for an annual incentive.
 
 
 
 
 We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.
 
</div>

Sofitel

<div>Company Description 
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth 
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
As a key member of the executive leadership team and reporting directly to the General Manager, the Director of Operations plays a pivotal role in orchestrating the guest experience across the hotel. You will lead with vision and operational excellence, ensuring seamless service from arrival to departure.
This is a strategic and hands-on leadership role, combining guest-centric service with performance-driven management. You will collaborate closely with department heads and fellow executive committee members to elevate guest satisfaction, team engagement, and overall hotel results &mdash; all while upholding the legendary standards of Sofitel hospitality.
If you are passionate about delivering exceptional guest journeys, developing high-performing teams, and leading in a luxury environment, this role is your opportunity to make a lasting impact.
Summary of the Responsibilities :
Reporting to the General Manager, the essential duties and responsibilities of the position include, but are not limited to:<ul><li>
Consistently offer professional, warm, and engaging service</li><li>
Driving employee engagement, RPS and profitability</li><li>
Ensure all leaders consistently uphold luxury service standards.</li><li>
Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.</li><li>
Address and resolve guest and colleague concerns promptly and professionally.</li><li>
Foster a culture where colleagues exceed guest expectations and are provided with career development opportunities.</li><li>
Lead the pre-opening efforts including , training, operational setup, and team development.</li><li>
Ensure the seamless setup and operation of all guest room services, public areas, and departments such as Front Desk, Guest Relations, Housekeeping, Guest Services and Spa.</li><li>
Cultivate a high-performance culture , motivating and guiding a team of passionate and service-driven professionals.</li><li>
Monitor guest feedback and metrics, proactively addressing opportunities for improvement to enhance guest satisfaction.</li><li>
Ensuring cost control and operational efficiency while maintaining luxury service levels.</li><li>
Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.</li><li>
Collaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas,</li><li>
Drive employee engagement across all departments and contribute to executive team strategies.</li><li>
Engage with all hotel departments through participation in meetings and committees as required.</li><li>
Oversee the performance review process for the division, ensuring continuous development and accountability.</li><li>
Lead crisis management efforts for the division and play an active role in the hotel&rsquo;s crisis management team.</li><li>
Actively contribute to the hotel&rsquo;s strategic plan.</li><li>
Stay ahead of industry trends, identifying opportunities for innovation in products and services.</li><li>
Comply with departmental policies, procedures an standards</li><li>
Ensure adherence to all safety policies.</li><li>
Perform other duties as assigned.</li></ul> 
Qualifications 
<ul><li>
Minimum 7 years&rsquo; experience in a similar related position in a luxury hotel required , Sofitel brand experience is an A plus.</li><li>
Fluency in English ; additional languages are an asset.</li><li>
Proven ability to effectively lead, motivate, coach and develop your team</li><li>
Strong guest service orientation and training skills background</li><li>
Highly motivated, organized, goal and results oriented individual who thrives under pressure</li><li>
Self&#8209;motivated, with the ability to make effective decisions</li><li>
Strong presentation and public speaking skills</li></ul></div>

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