director of operations

Confidential

<div>
 
 Operations Director
 
 
 
 
 
 About the Role:
 
 
 We are looking for a results-driven and strategic Operations Director to lead the full spectrum of operational activities across a national network of fitness centers. This leadership role is key to ensuring high standards of service, operational efficiency, and profitability while driving continuous improvement and innovation across all functional areas.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations across multiple departments including fitness, personal training, group exercise, maintenance, housekeeping, and membership services.
 </li>
 <li>
 Set and monitor KPIs, ensuring consistent achievement of performance and financial targets.
 </li>
 <li>
 Lead the development and execution of operational plans, equipment management strategies, and cost control initiatives.
 </li>
 <li>
 Ensure implementation of quality standards, internal policies, and customer experience enhancements.
 </li>
 <li>
 Analyze club performance, identify underperforming areas, and execute turnaround strategies.
 </li>
 <li>
 Drive new service offerings and operational modules that improve efficiency and support growth.
 </li>
 <li>
 Collaborate with cross-functional teams and mentor operations leaders to ensure service consistency and staff development.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 8 years of relevant experience, including at least 4 years in a senior managerial role.
 </li>
 <li>
 Demonstrated success in managing large-scale, multi-site operations.
 </li>
 <li>
 Strong background in strategic planning, cost management, and operational leadership.
 </li>
 <li>
 Excellent leadership, communication, and analytical skills.
 </li>
 </ul>
 
 
 
 
 Key Skills:
 
 <ul>
 <li>
 Strategic Thinking
 </li>
 <li>
 Business Acumen
 </li>
 <li>
 Decision Making
 </li>
 <li>
 Coaching &amp; Mentoring
 </li>
 <li>
 Change Management
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Cost Consciousness
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Documentation &amp; Reporting
 </li>
 <li>
 Knowledge of Standards, Policies, and Procedures
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Communication
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Ownership
 </li>
 </ul>
</div>

Director of Operations

WM Events

<div>
 
 WM Events - Director of Operations
 
 
 
 
 
 
 Job Description
 
 
 
 At WM Events, our core values include responsiveness, sustainability, and fiscal responsibility as we plan and design incredible events for our clients across the globe.&nbsp;We&rsquo;re proud to set the standard for success and creativity in our industry. To help us continue our growth, we&rsquo;re seeking an experienced director of operations to join our team as we shape the next phase of Wm Events.&nbsp;As an ideal candidate, you have proven senior management experience in a highly dynamic setting. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that are innovative and sustainable. You&rsquo;ll work closely with our management team to strategize and develop long-term plans that usher in new levels of productivity, sustainability, and success at WM Events.
 
 
 
 
 
 
 Objectives of this Role:
 
 
 <ul>
 <li>
 Collaborate with management in the development of strategic performance goals and long-term operational plans
 </li>
 <li>
 Implement departmental standard operating procedures, protocols, and performance standards, and create new processes if needed to fill gaps or fix broken systems
 </li>
 <li>
 Analyze current operational processes, performance and interdepartmental collaboration (Sales, Floral and Ops); recommending solutions for improvement when necessary
 </li>
 <li>
 Act as liaison and synergist between sales, operations, and floral departments
 </li>
 <li>
 Work with WME Event Planners to develop efficient logistical plans for successful event production and effective operations
 </li>
 <li>
 Develop and oversee maintenance program for the new facility
 </li>
 <li>
 Oversee maintenance of WME fleet
 </li>
 <li>
 Project/manage ongoing improvements
 </li>
 <li>
 Oversee staffing/ scheduling for operations staff
 </li>
 <li>
 Supervise, hire, train, and mentor staff
 </li>
 <li>
 Meet or exceed labor budget expectations
 </li>
 </ul>
 
 
 
 
 
 Daily and Monthly Responsibilities
 
 
 <ul>
 <li>
 Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product equipment utilization, inventory management, and shipping.
 </li>
 <li>
 Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
 </li>
 <li>
 Uphold organization policies and standards, ensuring compliance within the operations team.
 </li>
 <li>
 Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
 </li>
 <li>
 Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulation
 </li>
 <li>
 Conduct regular evaluations to identify areas for improvement and incentivize/promote those that have exceeded expectations and met their goals
 </li>
 <li>
 Conduct weekly production meetings
 </li>
 </ul>
 
 
 
 
 
 Skills and Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related field
 </li>
 <li>
 10+ years senior leadership role in the appropriate field
 </li>
 <li>
 Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
 </li>
 <li>
 Proven ability to plan and manage operational processes for maximum efficiency and productivity
 </li>
 <li>
 Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
 </li>
 <li>
 Strong working knowledge of the event venues and their specific logistics and rules.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with budget and business plan development
 </li>
 <li>
 Proven ability to develop innovative solutions for increased productivity and sustainability
 </li>
 <li>
 Superior negotiation skills in both internal and external settings
 </li>
 <li>
 Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
 </li>
 <li>
 Strong working knowledge of GoodShuffle Pro, its capabilities and opportunities for WME.&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 WM Events is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We are proud to be an equal opportunity workplace and are committed to fostering a diverse and inclusive environment. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees of WM Events are responsible for maintaining a work culture that is free from discrimination and welcoming to all.
 
 
</div>

Rotana Hotels & Resorts

<div>
 
 Job Description
 
 
 
 We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.
 
 
 As an Director of Operations you are responsible to assist the General Manager, and within the Rotana Policies and Procedures, to assess, to evaluate and to meet the short and long-term needs of the hotel to ensure its success. Key responsibilities will include-
 
 
 <ul>
 <li>
 Oversee the entire operations of the hotel with particular focus on F&amp;B
 </li>
 <li>
 Represent the hotel management when interacting with guests and individuals from outside the Hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community
 </li>
 <li>
 Assist in the development and implementations of the Rooms Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on-going optimal Guest satisfaction, sales potential and profitability
 </li>
 <li>
 Monitor all Quality Assurance Programmes, particularly related to Guest Satisfaction and Online Reputation Management
 </li>
 <li>
 Resolve customer complaints as appropriate
 </li>
 <li>
 Responsible for the training and development of the Rooms Division and F&amp;B colleagues
 </li>
 <li>
 Manage the functions of all hotel personnel through supervision of hotel Department Heads
 </li>
 <li>
 Assist in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programme as directed
 </li>
 <li>
 Participate in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of Preventive Maintenance Programme and Planning and Management of FF&amp;E as directed by General Manager
 </li>
 <li>
 Ensure Emergency Procedures are practiced and enforced to provide for the security and safety of guests and colleagues including Fire Tests and Evacuations
 </li>
 <li>
 Monitor applicable laws and regulations, including Health &amp; Safety and ensure compliance
 </li>
 <li>
 Establish and maintain effective internal communications and meetings structures to ensure optimum teamwork and productivity
 </li>
 <li>
 Actively take an interest in other department functions, practices, and issues in order to support a guide for the benefit of the hotel
 </li>
 <li>
 Establish and maintain effective employer relationships including open communications with all colleagues
 </li>
 <li>
 Monitor purchasing practices to ensure compliance with Rotana Policy and Procedures
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 </li>
 <li>
 Assist in selling the hotel through personal involvement with all potential markets as required
 </li>
 <li>
 Ensure environmentally friendly practices are implemented, in accordance with the Rotana Environmental Manual/Local Applicable Laws and Regulations
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality management or a related field from an accredited college or university with preferable previous experiences in the same role or with fundamental hotel operation background within a similar market segments. You must be computer literate with effective and outstanding communication skills, both verbal and written.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a leader who is naturally hands on, with an on-site management style, good relationship building skills and the ability to prioritize and make effective decisions. Ideally you are a dynamic and entrepreneurial manager who invigorates and motivates the operation with confidence and style, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Team Building
 
 
 Planning for Business
 
 
 Leading People
 
 
 Valuing Diversity
 
 
 Managing Operations
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Influencing Outcomes
 
 
 Drive for Results
</div>

Director of Operations - F&B

Chick-fil-A Restaurants

<div>About Chick-fil-A Fayetteville Towne Center, Starr&rsquo;s Mill, and Senoia:
At Chick-fil-A FTC | SM | SNA, we pride ourselves on providing REMARKable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. Our team has provided consistent service for the last 25 years to the Fayette County, Coweta County, and surrounding areas. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business. 
Position Summary:
The General Manager is responsible for overseeing all aspects of the restaurant&rsquo;s operations, ensuring exceptional guest experiences and maintaining high standards in a high-volume environment. This role requires strong leadership, a keen sense of operational management, and the ability to guide a large team toward success. The General Manager will work closely with the Operator and Executive Director Team to meet and exceed business goals, develop team members, and foster a positive culture aligned with Chick-fil-A&rsquo;s core principles. 
Key Responsibilities: 
Leadership &amp; Team Development:<ul><li>
Lead, coach, and inspire a team of Operational Managers, Area Managers, and Team Members while cultivating a culture of excellence and teamwork.</li><li>
Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.</li><li>
Conduct regular performance evaluations and create action plans for employee growth and improvement.</li><li>
Foster clear communication and delegation within the management team to ensure operational success.</li></ul> 
Operational Management:<ul><li>
Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.</li><li>
Ensure smooth operation during peak times and non-peak times.</li><li>
Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.</li><li>
Maintain Chick-fil-A&rsquo;s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and Local health and safety regulations.</li><li>
Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions.</li></ul> 
Guest Experience &amp; Customer Service:<ul><li>
Champion Chick-fil-A&rsquo;s commitment to &quot;Second Mile Service,&quot; ensuring every guest receives personalized and exceptional care.</li><li>
Handle guest feedback and resolve issues promptly to ensure a positive guest experience.</li><li>
Continuously assess and improve the overall guest experience by analyzing feedback, trends, and service metrics.</li></ul> 
Financial &amp; Business Management:<ul><li>
Manage the restaurant&rsquo;s financial performance, including sales, food costs, labor costs, and overall profitability.</li><li>
Analyze financial reports, set targets, and develop action plans to meet and exceed sales goals.</li><li>
Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.</li><li>
Ensure compliance with cash handling policies and accurate financial reporting.</li></ul> 
Community Engagement &amp; Brand Building:<ul><li>
Actively participate in community outreach and events to build strong relationships with local organizations, schools, and residents.</li><li>
Partner with the marketing team to execute local promotions, initiatives, and events that reflect Chick-fil-A&rsquo;s community values.</li><li>
Serve as a brand ambassador by representing Chick-fil-A&rsquo;s mission and values in the Fayette and Coweta community.</li></ul> 
Qualifications:<ul><li>
Minimum of 3-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.</li><li>
Strong understanding of restaurant operations, financial management (P&amp;L), and labor optimization.</li><li>
Proven track record of leading large teams in a fast-paced environment.</li><li>
Excellent communication, problem-solving, and organizational skills.</li><li>
Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.</li><li>
Proficiency in Chick-fil-A&rsquo;s operational systems and standards (preferred but not required).</li><li>
Passion for customer service and community engagement.</li><li>
Result-oriented with a highly competitive spirit</li><li>
Ability to work a flexible schedule, including nights, weekends, and holidays.</li><li>
Ability to work at the Fayetteville Towne Center, Starr's Mill, or Senoia Chick-fil-A</li></ul> 
Benefits:<ul><li>
Competitive pay</li><li>
Opportunities for career growth within a multi-unit operation</li><li>
Health, dental, and vision insurance contributions</li><li>
401k contributions</li><li>
Paid time off</li><li>
Opportunity for free tuition coverage through Grand Canyon University to obtain a Bachelor&rsquo;s, Master&rsquo;s, or PhD</li><li>
Scholarship Opportunities</li><li>
Employee meals</li><li>
Ongoing investment in leadership development</li></ul><h2 class="jobSectionHeader"> 
REQUIREMENTS</h2><ul><li>
Bachelor's Degree or Equivalent Experience</li><li>
Chick-fil-A Experience Required</li><li>
Availability Monday-Saturday (5am-11pm)</li><li>
Restaurant Management Experience Required</li></ul> 
At Chick-fil-A FTC | SM | SNA, we pride ourselves on providing REMARKable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. Our team has provided consistent service for the last 25 years to the Fayette County, Coweta County, and surrounding areas. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business.</div>

Chick-fil-A General Manager (Director of Operations)

<div>About Chick-fil-A Fayetteville Towne Center, Starr&rsquo;s Mill, and Senoia:
At Chick-fil-A FTC | SM | SNA, we pride ourselves on providing REMARKable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. Our team has provided consistent service for the last 25 years to the Fayette County, Coweta County, and surrounding areas. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business. 
Position Summary:
The General Manager is responsible for overseeing all aspects of the restaurant&rsquo;s operations, ensuring exceptional guest experiences and maintaining high standards in a high-volume environment. This role requires strong leadership, a keen sense of operational management, and the ability to guide a large team toward success. The General Manager will work closely with the Operator and Executive Director Team to meet and exceed business goals, develop team members, and foster a positive culture aligned with Chick-fil-A&rsquo;s core principles. 
Key Responsibilities: 
Leadership &amp; Team Development:<ul><li>
Lead, coach, and inspire a team of Operational Managers, Area Managers, and Team Members while cultivating a culture of excellence and teamwork.</li><li>
Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.</li><li>
Conduct regular performance evaluations and create action plans for employee growth and improvement.</li><li>
Foster clear communication and delegation within the management team to ensure operational success.</li></ul> 
Operational Management:<ul><li>
Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.</li><li>
Ensure smooth operation during peak times and non-peak times.</li><li>
Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.</li><li>
Maintain Chick-fil-A&rsquo;s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and Local health and safety regulations.</li><li>
Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions.</li></ul> 
Guest Experience &amp; Customer Service:<ul><li>
Champion Chick-fil-A&rsquo;s commitment to &quot;Second Mile Service,&quot; ensuring every guest receives personalized and exceptional care.</li><li>
Handle guest feedback and resolve issues promptly to ensure a positive guest experience.</li><li>
Continuously assess and improve the overall guest experience by analyzing feedback, trends, and service metrics.</li></ul> 
Financial &amp; Business Management:<ul><li>
Manage the restaurant&rsquo;s financial performance, including sales, food costs, labor costs, and overall profitability.</li><li>
Analyze financial reports, set targets, and develop action plans to meet and exceed sales goals.</li><li>
Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.</li><li>
Ensure compliance with cash handling policies and accurate financial reporting.</li></ul> 
Community Engagement &amp; Brand Building:<ul><li>
Actively participate in community outreach and events to build strong relationships with local organizations, schools, and residents.</li><li>
Partner with the marketing team to execute local promotions, initiatives, and events that reflect Chick-fil-A&rsquo;s community values.</li><li>
Serve as a brand ambassador by representing Chick-fil-A&rsquo;s mission and values in the Fayette and Coweta community.</li></ul> 
Qualifications:<ul><li>
Minimum of 3-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.</li><li>
Strong understanding of restaurant operations, financial management (P&amp;L), and labor optimization.</li><li>
Proven track record of leading large teams in a fast-paced environment.</li><li>
Excellent communication, problem-solving, and organizational skills.</li><li>
Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.</li><li>
Proficiency in Chick-fil-A&rsquo;s operational systems and standards (preferred but not required).</li><li>
Passion for customer service and community engagement.</li><li>
Result-oriented with a highly competitive spirit</li><li>
Ability to work a flexible schedule, including nights, weekends, and holidays.</li><li>
Ability to work at the Fayetteville Towne Center, Starr's Mill, or Senoia Chick-fil-A</li></ul> 
Benefits:<ul><li>
Competitive pay</li><li>
Opportunities for career growth within a multi-unit operation</li><li>
Health, dental, and vision insurance contributions</li><li>
401k contributions</li><li>
Paid time off</li><li>
Opportunity for free tuition coverage through Grand Canyon University to obtain a Bachelor&rsquo;s, Master&rsquo;s, or PhD</li><li>
Scholarship Opportunities</li><li>
Employee meals</li><li>
Ongoing investment in leadership development</li></ul><h2 class="jobSectionHeader"> 
REQUIREMENTS</h2><ul><li>
Bachelor's Degree or Equivalent Experience</li><li>
Chick-fil-A Experience Preferred</li><li>
Availability Monday-Saturday (5am-11pm)</li><li>
Minimum of 5 years Restaurant Management Experience Required</li><li>
Customer Service Experience Required</li></ul> 
At Chick-fil-A FTC | SM | SNA, we pride ourselves on providing REMARKable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. Our team has provided consistent service for the last 25 years to the Fayette County, Coweta County, and surrounding areas. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business.</div>

Bin Al Sheikh Real Estate Brokerage

Director of Media OperationsLocation: Qatar Full-time | Senior ManagementAbout the RoleWe are looking for an experienced Director of Media Operations to lead the complete setup and management of our new media channels in Qatar. This is a senior leadership role responsible for overseeing licensing, infrastructure, logistics, equipment procurement, budgeting, content strategy, and compliance with Qatar&rsquo;s media regulations.Key Responsibilities<ul><li>Lead the end-to-end setup of TV, radio, and/or digital media channels.</li><li>Secure licenses and regulatory approvals in Qatar.</li><li>Oversee studio construction, technical infrastructure, and equipment procurement.</li><li>Manage logistics, vendor negotiations, and operational budgets.</li><li>Build and lead multidisciplinary teams across production, editorial, technical, logistics, and sales.</li><li>Define programming strategies and ensure high-quality, culturally relevant content.</li><li>Ensure compliance with Qatar&rsquo;s media and broadcasting regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Media, Broadcasting, Communications, or related field (Master&rsquo;s preferred).</li><li>8&ndash;10+ years of experience in media/broadcasting operations, with at least 5 years in a senior leadership role.</li><li>Proven track record in setting up media channels from concept to launch.</li><li>Strong expertise in budgeting, logistics, and vendor management.</li><li>Excellent knowledge of broadcast systems, studio technologies, and digital platforms.</li><li>Strong leadership, negotiation, and project management skills.</li><li>Proficiency in English; Arabic is an advantage.</li></ul>Key Competencies<ul><li>Strategic and operational leadership</li><li>Strong financial and project management skills</li><li>Expertise in logistics and large-scale setup</li><li>Culturally adaptable and innovative mindset</li></ul>How to Apply Send your CV and portfolio to: basrecruitment@binalsheikh.com Or apply via WhatsApp: +974 5067 7069 Subject Line: Director of Media Operations ApplicationJob Types: Full-time, PermanentApplication Question(s):<ul><li>Does you have an experience with Media Channel Setup and Launch?</li><li>Does you have an experience with Media Channel Operation and Full Management Skills? </li><li>Your Nationality ?</li></ul>

Director of Media Operations

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Revenue Operations to join our Revenue team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, The Director of Revenue Operations is responsible to improve any revenue stream by selling the right mix of products &amp; services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents. The Director of Revenue Operations reports to the Director of Revenue Strategy.

As Director of Revenue Operations, you will be responsible for the following duties:
<ul>
<li>Manage and oversee the revenue management function for the hotel, including room inventory management, pricing, forecasting, and distribution strategies across all distribution channels</li>
<li>Develop and execute revenue management strategies for hotel room, spa, F&amp;B, and function space to maximize revenue and profit</li>
<li>Analyze market trends and competition to identify opportunities for revenue growth and recommend appropriate pricing and positioning strategies</li>
<li>Collaborate with sales, marketing, and operations teams to ensure alignment of revenue management strategies with overall hotel objectives</li>
<li> Monitor and analyze key performance indicators (KPIs) such as occupancy, average daily rate (ADR), revenue per available room (RevPAR), and gross operating profit per available room (GOPPAR) to identify trends and adjust pricing strategies accordingly</li>
<li>Utilize revenue management tools such as Data Vision, Power BI, STR, Sabre Synxis, OTA Insights, and Ideas G3 to optimize revenue performance</li>
<li>Conduct regular forecasting and budgeting exercises to support revenue grow.</li>
<li>Conduct regular revenue meetings with hotel leadership team to communicate performance, opportunities, and pricing strategies</li>
<li>Monitor and analyze customer feedback and reviews to identify areas for improvement and adjust pricing strategies accordingly</li>
<li>Stay up-to-date with industry trends, developments, and best practices in revenue management and pricing strategies</li>
</ul>
As Director of Revenue Operations, we expect from you:
<ul>
<li>A bachelor's degree in hospitality management, business administration, finance, or a related field is typically required. A master's degree in a related field may be preferred.</li>
<li>At least 3-5 years of experience in hotel revenue management, pricing, forecasting, and inventory management. Prior experience working in a luxury hotel setting is highly desirable.</li>
<li>Must be proficient in Microsoft Office Suite (especially Excel and PowerPoint), revenue management software, and data analysis tools. Familiarity with industry-specific software such as Opera or Delphi is also desirable.</li>
<li>The ability to lead a team, strong interpersonal skills, and the ability to work collaboratively with other departments and senior management is essential. Must have excellent communication skills and the ability to negotiate and persuade others.</li>
<li>Strong analytical and critical thinking skills are a must, as the Director of Revenue Operations will be responsible for analyzing and interpreting data to inform revenue strategies for the hotel's total revenue management.</li>
<li>Must have a thorough understanding of the luxury hotel industry, including market trends, customer preferences, and competitive landscape, including food and beverage industry, with menu engineering, cost control, supply chain management as well as Total Revenue Management approach.</li>
<li>Fluency in English is usually required, and proficiency in one or more additional languages is highly desirable.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Director of Revenue Operations

Search 10000+ Director of operations jobs near you this September. New roles added regularly across leading industries. Apply today.

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