director of operations

Digital Marketing Recruiters

Job Title: Director of OperationsJob Type: Full-TimeLocation: Remote, M-FCompensation: $100,000 to $140,000 Annually + BenefitsThe Digital Marketing RecruitersDigital Marketing Recruiters has been in the digital marketing and recruitment space for over 25 years. We work with highly skilled marketing, digital marketing, and sales professionals and match them with our clients from diverse industries across the United States. Our selection process incorporates comprehensive resume screening, shortlisting, conducting video-recorded interviews and providing client information, administering written assessments (if required by the client), arranging client interviews, and facilitating job offers and placements.The ClientThe client is a performance-driven Amazon, Walmart, and TikTok shop marketing agency, consistently ranked among America&rsquo;s fastest-growing companies. Their culture thrives on innovation, integrity, and delivering meaningful results for their eCommerce clients.The RoleThe client is looking for a Director of Operations to lead and evolve their operational infrastructure as they scale. The ideal candidate is a strategic yet hands-on leader with experience overseeing cross-functional teams, optimizing workflows through systems like Monday.com and Power BI, and driving efficiency through automation and AI. You&rsquo;ll be responsible for orchestrating the backend of a fast-paced, global, and diverse team, ensuring seamless communication and delivery of top-tier service for their eCommerce clients.Key Responsibilities<ul><li>Lead daily operations across departments, ensuring cohesive execution of business objectives.</li><li>Collaborate with executive leadership to align strategy, priorities, and resource planning, focusing on the unique needs of eCommerce and marketplace management.</li><li>Drive optimization of internal systems and processes (especially in Monday.com, Excel, and Slack).</li><li>Design and implement performance dashboards in PowerBI, providing actionable insights for leadership and agency client teams.</li><li>Leverage automation and AI tools to enhance team productivity, reduce operational overhead, and maintain the agency&rsquo;s competitive edge.</li><li>Foster a collaborative, inclusive, and high-performance work environment across generations, cultures, and time zones.</li><li>Inspire, coach, and support department heads, modeling the agency&rsquo;s 'people-first' values.</li><li>Proactively identify and resolve operational bottlenecks, ensuring smooth delivery for agency clients.</li><li>Maintain a calm, transparent, and approachable presence across all levels of the company.</li><li>Manage operational budgets, identifying cost-saving opportunities while maintaining service quality.</li><li>Oversees all departments (Ops, Finance, Marketing, Sales, HR, PPC, Creative, DSP, Meta).</li><li>Responsible for clean, visualized data presented up &amp; down the org chart.</li><li>Directly interacts with clients to ensure EQ + IQ balance.</li><li>Manages no more than 7&ndash;8 direct reports.</li><li>Uplevels employees into A+ performers.</li></ul>Requirements<ul><li>5+ years of experience in operations leadership, preferably in an agency, SaaS, or eCommerce environment.</li><li>Expertise with Monday.com, Excel, Slack, and PowerBI; experience with automation and AI tools is a plus.</li><li>Demonstrated experience leveraging automation tools and AI-driven solutions to improve workflows.</li><li>Proven ability to manage distributed, multicultural teams.</li><li>Exceptional communication skills and a 'bedside manner' aligned with the agency&rsquo;s transparent, supportive culture.</li><li>Highly organized, detail-oriented, and capable of balancing strategic thinking with hands-on execution.</li><li>Comfortable working in a fast-paced, data-driven, and entrepreneurial environment.</li></ul>Preferred Qualifications<ul><li>Experience in Amazon/eCommerce or performance marketing agency operations; knowledge of Agile, Scrum, or Kanban; familiarity with Zapier, Make (Integromat), or other no-code automation platforms.</li><li>Knowledge of project management methodologies (Agile, Scrum, Kanban).</li><li>Familiarity with Zapier, Make (Integromat), or other no-code automation platforms.</li></ul>Benefits<ul><li>Fully remote, flexible work environment.</li><li>Unlimited PTO and a people-first culture.</li><li>Opportunities for professional growth and leadership development.</li><li>Voluntary dental, vision, life, and accidental death and dismemberment insurance.</li></ul>Job Type: Full-timePay: $100,000.00 - $140,000.00 per monthBenefits:<ul><li>Life insurance</li></ul>Work Location: Remote

DIRECTOR OF OPERATIONS

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 <ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 <ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Director of Operations

Confidential Company

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly accomplished
 
 Director of Operations
 
 with
 
 15+ years of leadership experience
 
 to oversee and elevate our company&rsquo;s operational functions. This executive role requires a strategic thinker with a proven track record in optimizing business operations, managing complex travel and immigration processes, and maintaining strong government and law enforcement relationships. The ideal candidate will drive operational excellence while ensuring compliance with legal, regulatory, and corporate governance standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Executive Leadership &amp; Strategic Operations Management:
 
 
 <ul>
 <li>
 Provide
 
 executive oversight
 
 of all operational functions, ensuring alignment with organizational goals.
 </li>
 <li>
 Develop and implement
 
 long-term operational strategies
 
 to enhance efficiency, scalability, and cost-effectiveness.
 </li>
 <li>
 Lead cross-departmental initiatives to
 
 streamline processes, improve productivity, and reduce operational risks
 
 .
 </li>
 <li>
 Manage
 
 multi-million-dollar budgets
 
 , vendor contracts, and resource allocation.
 </li>
 </ul>
 
 
 
 
 
 2. Corporate Administration &amp; Facility Management:
 
 
 <ul>
 <li>
 Oversee
 
 global office operations
 
 , including facilities management, security protocols, and workplace safety compliance.
 </li>
 <li>
 Ensure seamless administrative support for C-suite executives and senior leadership.
 </li>
 <li>
 Direct
 
 large-scale procurement, asset management, and infrastructure planning
 
 .
 </li>
 </ul>
 
 
 
 
 
 3. Global Travel &amp; Immigration Compliance:
 
 
 <ul>
 <li>
 Spearhead
 
 corporate travel strategy
 
 , including executive travel coordination, visa processing, and expatriate relocation.
 </li>
 <li>
 Maintain
 
 expert-level knowledge
 
 of international immigration laws, visa regulations, and diplomatic protocols.
 </li>
 <li>
 Liaise with
 
 embassies, consulates, and global immigration authorities
 
 to expedite critical documentation.
 </li>
 <li>
 Mitigate risks related to
 
 international business travel, work permits, and cross-border compliance
 
 .
 </li>
 </ul>
 
 
 
 
 
 4. Government &amp; Law Enforcement Relations:
 
 
 <ul>
 <li>
 Serve as the
 
 primary liaison
 
 for high-level engagements with
 
 law enforcement, regulatory agencies, and government bodies
 
 .
 </li>
 <li>
 Facilitate
 
 security clearances, background checks, and legal compliance
 
 for sensitive operations.
 </li>
 <li>
 Advise executive leadership on
 
 regulatory changes, geopolitical risks, and compliance requirements
 
 .
 </li>
 <li>
 Resolve
 
 crisis situations
 
 involving legal, security, or governmental challenges.
 </li>
 </ul>
 
 
 
 
 
 5. Risk Management &amp; Corporate Governance:
 
 
 <ul>
 <li>
 Establish
 
 enterprise-wide policies
 
 for operational risk mitigation and crisis response.
 </li>
 <li>
 Ensure adherence to
 
 labor laws, corporate ethics, and international business regulations
 
 .
 </li>
 <li>
 Oversee
 
 confidential investigations, audits, and compliance reviews
 
 as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 
 Master&rsquo;s degree in Business Administration, Law, or related field (preferred).
 
 </li>
 <li>
 
 15+ years of senior leadership experience in operations management
 
 , with at least
 
 7+ years at the director level or above
 
 .
 </li>
 <li>
 
 Extensive network within government, law enforcement, and regulatory agencies
 
 (immigration, national security, corporate compliance).
 </li>
 <li>
 
 Deep expertise in global visa processes, international business travel, and expatriate legal requirements.
 
 </li>
 <li>
 
 Proven ability to lead large teams, manage complex projects, and influence executive decision-making.
 
 </li>
 <li>
 Exceptional
 
 negotiation, stakeholder management, and crisis-resolution skills.
 
 </li>
 <li>
 High proficiency in
 
 ERP systems, operational analytics, and corporate governance frameworks.
 
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile:
 
 
 <ul>
 <li>
 
 Seasoned executive
 
 with a history of driving
 
 operational transformation
 
 in multinational organizations.
 </li>
 <li>
 
 Diplomatic and politically astute
 
 , capable of navigating
 
 high-stakes government and regulatory environments
 
 .
 </li>
 <li>
 
 Strategic problem-solver
 
 with a
 
 risk-aware mindset
 
 and a focus on
 
 business continuity
 
 .
 </li>
 <li>
 This is a
 
 prestigious leadership opportunity
 
 for an operations veteran who can
 
 shape corporate strategy, ensure compliance, and maintain critical government relationships
 
 . If you have the
 
 experience, connections, and vision
 
 to lead at this level, we invite you to apply.
 </li>
 </ul>
 
 
</div>

Woodward Design+Build

<div>Job Title: Millwork Director of Operations 
Location Covington, LA

About Us: 
Woodward Design + Build is a leader in the design and construction community with a culture that encourages innovation and offers challenging career opportunities. The Director of Operations is responsible for leading the Millwork Group&rsquo;s project management and installation teams in the successful execution of all millwork projects. This leadership role ensures that every project is delivered on time, within budget, and to the highest standards of quality and customer satisfaction. The Director provides strategic oversight of the full project lifecycle&mdash;from pre-construction through installation&mdash;while championing continuous improvement, financial performance, and operational excellence across the team.

Woodward offers a supportive, rigorous, value driven work environment and a wide range of exciting projects that will keep you challenged, motivated, and growing in your career.

RESPONSIBILITIES:

Leadership &amp; Team Development
<ul><li> Lead, coach, and develop a team of Project Managers to deliver projects with precision, professionalism, and accountability.</li></ul>
<ul><li> Foster a high-performance culture grounded in continuous improvement, collaboration, and Woodward Millwork Group&rsquo;s core values.</li></ul>
<ul><li> Provide mentorship and technical guidance on scope management, scheduling, budgeting, change orders, and client communications.</li></ul>
<ul><li> Conduct regular performance reviews, establish KPIs, and ensure consistent execution of project management best practices.</li></ul> 
<div></div>
<div>
Strategic Project Oversight</div>
<ul><li> Oversee the full portfolio of active projects, ensuring adherence to scope, budget, and schedule.</li></ul>
<ul><li> Monitor project financials, profitability, and risk across the department, proactively addressing underperformance.</li></ul>
<ul><li> Ensure all Project Managers are properly reviewing contract documents, scopes of work, and estimates to set each job up for success.</li></ul>
<ul><li> Enforce standard operating procedures for managing CPRs (Critical Path Reports), RFIs, submittals, and closeout processes.</li></ul> 
<div></div>
<div>
Operational Excellence</div>
<ul><li> Lead weekly project review and production meetings, driving alignment between Project Managers, Fabrication, Engineering, and Field teams.</li></ul>
<ul><li> Ensure consistent tracking and reporting of project lifecycle milestones, from hand-off through close-out.</li></ul>
<ul><li> Promote clear communication and collaboration between project managers and internal partners in purchasing, estimating, fabrication, and installation.</li></ul>
<ul><li> Identify bottlenecks and coordinate solutions that reduce delays, rework, and cost overruns.</li></ul> 
<div></div>
<div>
Client &amp; Stakeholder Management</div>
<ul><li> Serve as an escalation point for client issues, schedule delays, scope changes, and other high- impact concerns.</li></ul>
<ul><li> Ensure that Project Managers are managing client expectations professionally and transparently throughout each project.</li></ul>
<ul><li> Oversee delivery of excellent customer service through timely communication, quality work, and proactive problem-solving.</li></ul> 
<div></div>
<div>
Quality &amp; Compliance</div>
<ul><li> Ensure all projects are executed to meet AWI, QCP, FSC, and other applicable industry standards.</li></ul>
<ul><li> Champion Lean practices, 5S standards, and a culture of safety across the Millwork Group.</li></ul>
<ul><li> Lead post-project reviews to capture lessons learned and drive continuous improvement in future work.</li></ul> 


Qualifications and Requirements:
<ul><li> 10+ years of experience in architectural millwork or construction project management, with at least 3 years in a senior or director-level leadership role.</li></ul>
<ul><li> Proven track record of managing large project portfolios with strong financial and schedule outcomes.</li></ul>
<ul><li> Deep knowledge of millwork fabrication, installation, AWI standards, and custom project execution.</li></ul>
<ul><li> Strong leadership, communication, and mentoring skills.</li></ul>
<ul><li> Proficient in project management tools and systems (e.g., PROCORE, eCMS, Microsoft Project).</li></ul>
<ul><li> Excellent organizational and strategic thinking abilities.</li></ul> 
<div></div>

Core Attributes:
<ul><li> Visionary leader with a hands-on, detail-oriented management style</li></ul>
<ul><li> Committed to excellence, ethics, and accountability</li></ul>
<ul><li> Results-driven with a strong focus on profitability and schedule performance</li></ul>
<ul><li> Skilled at building strong teams and cross-functional alignment</li></ul>
<ul><li> Professional, collaborative, and customer-focused</li></ul> 
<div></div>

Physcial Requirements:
<ul><li>Must be able to lift and or push/pull objects between 0 and 25 pounds.</li><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Ability to work outside of regular business hours as required</li><li>Must be able to operate a motor vehicle.</li><li>Ability to travel to off-site locations in a timely and efficient manner.</li><li>Must have functional vision to include close and far distance viewing. In addition, it may require color vision, peripheral vision, and depth perception.</li><li>Must be able to read corporate policies, emails, and other materials.</li><li>Must be able to hear instructions, conversations, etc.</li></ul><div> 

Benefits: 
<ul><li>Paid Time Off</li><li>401(k) with company match</li><li>Paid Family Medical Leave &ndash; Maternity Leave, Family Caregiving Leave, Personal Medical Leave, Bereavement Leave</li><li>Health Savings Account</li><li>Health, Vision, Dental, and Life Insurance</li><li>Paid Holidays</li><li>Mentorship and Career Growth</li></ul></div></div>

Project HOPE Foundation

<div>Join Project Hope Foundation as a Director of Operations! 

Are you a strategic leader passionate about operational excellence and mission-driven impact? At Project Hope Foundation, we are seeking a Director of Operations to oversee and enhance the daily functions that support our organization&rsquo;s commitment to serving individuals with autism. 
Location: Upstate SC (Multi-site) 
Position Type: Full-Time 
Compensation: $80,000 - $100,000 
Why Choose Project Hope Foundation?

For over 25 years, Project Hope Foundation has been transforming lives through innovative programs, compassionate care, and operational integrity. Join a nonprofit team that is scaling its services across multiple campuses and clinics&mdash;helping families, opening minds, promoting inclusion, and expanding potential. 
Why Choose Project Hope Foundation?

Mission-Driven Operations
<ul>
<li>Provide strategic oversight of campus coordination, transportation, facilities, and IT/data systems across all service sites.</li>
<li>Ensure consistent, safe, and effective support structures that enable high-quality clinical services.</li>
</ul>
Strategic Leadership
<ul>
<li>Develop and implement operational policies and procedures that improve efficiency and standardization across campuses.</li>
<li>Collaborate with senior leadership on organizational goals, expansion opportunities, and cross-campus initiatives.</li>
</ul>
Team Oversight and Collaboration
<ul>
<li>Supervise and support department leads, including the Operations Coordinator and Facilities Manager.</li>
<li>Foster a culture of accountability, teamwork, and continuous improvement within operational departments.</li>
</ul>
Facilities and Technology Management
<ul>
<li>Oversee maintenance and safety standards for all physical locations, including lease management and emergency action planning.</li>
<li>Lead the implementation of secure IT and data systems aligned with HIPAA compliance and operational needs.</li></ul> 


What We&rsquo;re Looking For

Education &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Healthcare Management, Nonprofit Management, or a related field (Master&rsquo;s preferred).</li>
<li>5&ndash;7 years of senior-level experience in operations, preferably in nonprofit or healthcare settings.</li>
<li>Proven ability to lead multi-site operations and manage departmental leaders.</li>
</ul>
Key Skills
<ul>
<li>Leadership and team development</li>
<li>Strategic systems planning and execution</li>
<li>Operational analytics and performance monitoring</li>
<li>Strong communication and stakeholder engagement</li>
<li>Compliance awareness (especially safety, HIPAA, and nonprofit regulations)</li>
</ul>
Physical Requirements
<ul>
<li>Ability to travel between multiple campuses and clinics</li>
<li>Occasionally lift up to 25 lbs</li>
<li>Work performed in office, clinic, and community settings</li></ul> 


What We Offer

Competitive Benefits
<ul>
<li>Generous PTO including 10 holidays and a week off at Christmas</li>
<li>Medical, dental, and vision coverage</li>
<li>Matching 401(k) and flexible spending accounts</li>
<li>Paid parental leave</li>
<li>Supportive work-life balance with flexible scheduling</li>
</ul>
Opportunities for Growth
<ul>
<li>Organizational leadership opportunities</li>
<li>Training and development for long-term career advancement</li>
<li>Involvement in strategic planning and programmatic scaling</li></ul> 


Our Values

At Project Hope Foundation, we are guided by:
<ul>
<li>A deep commitment to individuals impacted by autism</li>
<li>A collaborative and compassionate team culture</li>
<li>Pursuit of operational excellence through shared strengths</li>
<li>A mission to Help, Open, Promote, and Expand</li>
</ul>
We cultivate an inclusive environment where all team members contribute to meaningful change. 
Apply Today!

If you're a seasoned operational leader ready to make an impact in a dynamic, purpose-driven organization, we&rsquo;d love to hear from you.

Equal Opportunity Employer

Project Hope Foundation is an Equal Opportunity Employer. We provide equal employment opportunities without regard to age, race, religion, national origin, disability, gender, sexual orientation, or veteran status, and are committed to fostering an inclusive and equitable workplace.</div>

The Executives in Sport Group

<div>
 
 
 Shape the Future of a Luxury Fitness &amp; Wellness Company in Qatar as an Operations Director
 
 
 
 
 
 
 Are you a visionary operations leader ready to redefine the wellness experience? A pioneering
 
 fitness and wellness company
 
 in Doha, Qatar, is searching for an
 
 Operations Director
 
 to elevate its innovative approach to holistic well-being. This is your chance to join a team dedicated to excellence and contribute to a brand that's setting new standards in the industry.
 
 
 
 
 
 
 
 The Impact You'll Make
 
 
 
 
 
 
 
 As the Operations Director, you'll be at the forefront of optimizing daily operations across all facilities, spanning fitness, wellness, food and beverage, and retail. You will:
 
 <ul>
 <li>
 Lead and inspire department heads, ensuring our high standards are consistently met.
 </li>
 <li>
 Implement and evolve robust operating procedures as we grow.
 </li>
 <li>
 Champion exceptional service consistency, balancing operational efficiency with a luxurious client experience.
 </li>
 <li>
 Drive initiatives to boost efficiency, reduce costs, and maximize revenue.
 </li>
 <li>
 Define and analyze key performance indicators to guide continuous improvement.
 </li>
 <li>
 Collaborate with leadership to manage budgeting, forecasting, and financial performance.
 </li>
 <li>
 Cultivate a high-performance culture, fostering the growth and development of your team.
 </li>
 <li>
 Oversee workforce planning, scheduling, and training programs.
 </li>
 <li>
 Ensure outstanding client satisfaction, retention, and feedback integration across all business units.
 </li>
 <li>
 Prepare our operational systems for seamless expansion into new locations and formats.
 </li>
 <li>
 Support the launch of new branches and evaluate technology platforms for optimal operations.
 </li>
 </ul>
 
 
 
 
 
 
 Your Skills and Experience
 
 
 
 
 
 
 
 We are looking for a highly strategic and hands-on professional with a proven track record in operations leadership. You will bring:
 
 <ul>
 <li>
 Extensive progressive experience in operations leadership, ideally within the fitness, hospitality, or wellness sectors.
 </li>
 <li>
 Demonstrated success in managing large, multi-departmental teams with a strong focus on service excellence.
 </li>
 <li>
 Strong business acumen, including experience with financial management, budget control, and data-driven decision-making.
 </li>
 <li>
 A history of building scalable systems, processes, and infrastructure.
 </li>
 <li>
 Excellent computer and reporting literacy.
 </li>
 <li>
 High integrity, resilience, and emotional intelligence.
 </li>
 <li>
 A strategic mindset coupled with a proactive, execution-oriented approach.
 </li>
 <li>
 The ability to inspire and uplift teams through calm, confident leadership.
 </li>
 <li>
 A natural client-centric and detail-oriented focus.
 </li>
 </ul>
 
 
 
 
 The Executives in Sport Group are retained on behalf of the fitness and wellness company to appoint an Operations Director. All direct applications and CV's will be forwarded to The Executives in Sport Group.
 
 
 
 
 
 We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be.
 
 
 
 
 
 All information supplied is anonymous and will not be viewed by recruiting managers.
 
 
 
 
 
 (Please copy and paste into your browser) - https://forms.office.com/e/Ktz8xt3xYD
 
 
 
 
 
 Please note that due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.
 
 
 
</div>

Inspira Education

<div>
 
 About Inspira Education
 
 
 
 Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.
 
 
 As the world&rsquo;s leading network of top admissions coaches in medical, legal, business, and college studies, we&rsquo;re building software and services in one place&mdash;disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.
 
 
 As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).
 
 
 
 The Role
 
 
 
 This is not your typical ops role.
 
 
 We&rsquo;re looking for someone to take full ownership of the operational engine behind a fast-growing, mission-driven education business. You&rsquo;ll oversee and improve the systems that sit at the heart of our company, including student-counselor matching, global counselor recruitment, customer support escalations, CRM workflows, and the launch of new products and services.
 
 
 This role is about more than maintaining operations. It&rsquo;s about scaling them. You&rsquo;ll design and lead complex, cross-functional initiatives that directly impact our students&rsquo; outcomes and our counselors&rsquo; success. You&rsquo;ll be the go-to person for making sure every operational piece fits together, from backend automation to human interactions.
 
 
 You&rsquo;ll work directly with the founders and collaborate closely with leaders across sales, marketing, product, and technology. Your work will touch every part of the customer journey, and you&rsquo;ll play a critical role in helping us scale our infrastructure and deliver a best-in-class experience at every step.
 
 
 
 This is a hybrid role based in NYC, with a few days per week in our Midtown Manhattan office.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Customer Operations &amp; Matching
 
 
 
 
 
 <ul>
 <li>
 Own and optimize the student-counselor matching process to ensure high-quality outcomes and fast turnaround times
 </li>
 <li>
 Build logic-based workflows using HubSpot and automation tools
 </li>
 <li>
 Analyze matching performance and improve allocation processes
 </li>
 <li>
 Manage and develop a team of student success managers
 
 
 </li>
 </ul>
 
 Build &amp; Run the Counselor Supply Engine
 
 
 
 <ul>
 <li>
 Lead recruitment, onboarding, training, and quality management of our global counselor network
 </li>
 <li>
 Oversee high-volume hiring pipelines with internal and external recruiters
 </li>
 <li>
 Maintain performance benchmarks and conduct regular quality audits
 </li>
 <li>
 Manage and scale a team of high-volume recruiters and sourcers
 
 
 </li>
 </ul>
 
 Customer Success &amp; Escalations
 
 
 
 <ul>
 <li>
 Lead our customer support and escalation teams to ensure timely, empathetic resolution of issues
 </li>
 <li>
 Develop SOPs and escalation protocols to ensure consistent service quality
 </li>
 <li>
 Monitor and improve NPS, CSAT, and refund rates through structured feedback loops
 </li>
 <li>
 Track performance of the escalation team against key KPIs
 
 
 </li>
 </ul>
 
 Operational Systems &amp; Infrastructure
 
 
 
 <ul>
 <li>
 Own our operations stack&mdash;including HubSpot CRM&mdash;to ensure seamless cross-team collaboration
 </li>
 <li>
 Design and implement scalable processes, automations, and documentation
 </li>
 <li>
 Maintain data hygiene and create reporting systems to support visibility and decision-making
 
 
 </li>
 </ul>
 
 Launch New Products &amp; Features
 
 
 
 <ul>
 <li>
 Lead operational planning and execution for new services, pilots, and rollouts
 </li>
 <li>
 Collaborate cross-functionally with Product, Sales, and Marketing to ensure launch readiness
 </li>
 <li>
 Ensure backend systems, training, and support are in place for smooth go-to-market execution
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 7+ years of experience managing and scaling teams in operations, customer success, or program management
 </li>
 <li>
 3+ years of people management experience
 </li>
 <li>
 Experience handling customer escalations with empathy and clarity
 </li>
 <li>
 Background in recruiting or managing service providers (e.g., coaches, tutors, consultants) is a strong plus
 </li>
 <li>
 Proven experience in a startup or high-growth service or marketplace environment
 </li>
 <li>
 Deep ownership mindset with the ability to toggle between big-picture strategy and on-the-ground execution
 </li>
 <li>
 Experience building workflows in tools like HubSpot, Salesforce, or Airtable
 </li>
 <li>
 Strong detail orientation without losing sight of the broader mission
 </li>
 <li>
 Collaborative, no-ego, hard-working team player who thrives in a fast-paced environment
 
 
 </li>
 </ul>
 What We Look For
 
 
 <ul>
 <li>
 A passion for building meaningful, authentic connections
 </li>
 <li>
 A positive, solutions-oriented mindset with a strong sense of ownership
 </li>
 <li>
 Curiosity and a desire to learn, experiment, and improve
 </li>
 <li>
 Resilience and persistence in the face of challenges
 </li>
 <li>
 Enthusiasm that motivates others and adaptability in a fast-changing environment
 </li>
 <li>
 High energy, strong follow-through, and a drive to get things done
 
 
 </li>
 </ul>
 
 Why you'll love Inspira
 
 
 
 <ul>
 <li>
 Amazing people with a great vision and values
 </li>
 <li>
 Ability to work directly with co-founders and drive impact super quickly
 </li>
 <li>
 Your work directly impacts the lives and careers of students across the globe
 </li>
 <li>
 100% coverage of health, vision, and dental benefits
 </li>
 <li>
 Flexible Paid-time Off
 </li>
 <li>
 Ownership - Significant Company Equity as part of a compensation package
 </li>
 <li>
 Learning and Development Budget
 </li>
 <li>
 Retirement Savings Plans - 401k with matching
 </li>
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 Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
 </li>
 <li>
 Note: certain benefits are not provided to 1099 contract worker
 
 
 </li>
 </ul>
 Interested in learning more about Inspira Education, please visit Inspira Education Group.
 
 
 
 Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information,
 
 
 sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.
 
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