director of operations

IntouchCX

About IntouchCX
 IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
 Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
 
U.S Department of Labor Posters
 
Benefits of Working as a Director of Operations…
 
<ul>
<li>Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)</li>
<li>Amazing career growth opportunities</li>
</ul>

Director of Operations

Global Empowerment Mission

Job Title: Director of Inventory OperationsDepartment: OperationsReports To: COO, CFO &amp; Director of US LogisticsLocation: Doral, Florida (Travel Required)FLSA Status: Exempt, Full-TimePosition SummaryThe Director of Inventory Operations is responsible for leading all inventory management, inventory control systems, and inventory compliance functions across Global Empowerment Mission (GEM). This executive-level position ensures the accuracy, accountability, security, and efficient movement of all donated and purchased goods throughout GEM's domestic and international operations.Working closely with Warehouse, Finance, Logistics, Procurement, Development, Programs, Compliance, and International Operations, the Director of Inventory Operations establishes and maintains best-in-class inventory management practices while ensuring compliance with donor requirements, financial reporting standards, and organizational policies.The Director will oversee, inventory personnel, inventory management systems, physical inventory controls, Fair Market Value (FMV) documentation, inventory reconciliation, and operational reporting while driving continuous process improvements throughout the organization.Key ResponsibilitiesStrategic Leadership<ul><li>Develop and execute GEM's inventory management strategy.</li><li>Establish inventory policies, procedures, and operational standards.</li><li>Lead continuous improvement initiatives across all inventory operations.</li><li>Develop long-term inventory capacity planning.</li><li>Support organizational growth through scalable inventory systems.</li><li>Serve as the inventory subject matter expert for leadership.</li></ul>Inventory Management<ul><li>Maintain accurate inventory records across all GEM facilities.</li><li>Ensure inventory accuracy through cycle counts and annual physical inventories.</li><li>Monitor inventory movement from receipt through final distribution.</li><li>Maintain complete chain-of-custody documentation.</li><li>Oversee inventory adjustments and approvals.</li><li>Investigate inventory discrepancies and implement corrective actions.</li><li>Manage inventory aging and product expiration programs.</li><li>Develop inventory performance metrics and dashboards.</li></ul>Warehouse Operations<ul><li>Direct all inventory personnel.</li><li>Establish inventory standards.</li><li>Optimize warehouse layout and storage utilization.</li><li>Monitor receiving, storage, picking, packing, staging, and shipping.</li><li>Ensure safe handling of donated products.</li><li>Coordinate inventory staffing requirements.</li><li>Support disaster response surge operations.</li></ul>Inventory Management System <ul><li>Serve as executive owner of GEM's Inventory Management System.</li><li>Ensure accurate inventory transactions.</li><li>Develop inventory reporting capabilities.</li><li>Manage user permissions and system controls.</li><li>Coordinate future system enhancements.</li><li>Ensure proper inventory tracking and audit trails.</li></ul>Finance PartnershipWork closely with the Finance Department to:<ul><li>Reconcile inventory balances.</li><li>Maintain accurate inventory valuation.</li><li>Support monthly and annual financial close.</li><li>Ensure proper Fair Market Value (FMV) documentation.</li><li>Assist with financial reporting.</li><li>Support annual audits.</li><li>Improve internal financial controls.</li><li>Develop inventory reporting for leadership.</li></ul>Compliance &amp; Audit<ul><li>Ensure compliance with donor requirements.</li><li>Maintain audit-ready inventory documentation.</li><li>Develop inventory internal controls.</li><li>Ensure proper documentation of inventory movements.</li><li>Support internal and external audits.</li><li>Maintain compliance with nonprofit accounting standards.</li><li>Ensure adherence to organizational policies and SOPs.</li></ul>Fair Market Value (FMV)<ul><li>Oversee GEM's FMV process.</li><li>Ensure documentation supports all inventory valuations.</li><li>Review pricing methodologies.</li><li>Maintain required supporting documentation.</li><li>Coordinate with Finance on valuation standards.</li><li>Ensure donor compliance requirements are met.</li></ul>Reporting &amp; AnalyticsDevelop executive dashboards and reports including:<ul><li>Inventory valuation</li><li>Inventory accuracy</li><li>Inventory turnover</li><li>Receiving performance</li><li>Inventory losses</li><li>Product aging</li><li>Donation utilization</li><li>Operational KPIs</li></ul>Cross-Department CollaborationPartner with:<ul><li>Finance</li><li>Warehouse</li><li>Procurement</li><li>Development</li><li>Programs</li><li>Compliance</li><li>International Operations</li><li>Disaster Response Teams</li></ul>to ensure efficient inventory planning and operational success.Leadership &amp; Staff Development<ul><li>Recruit, train, and mentor inventory personnel.</li><li>Establish performance expectations.</li><li>Conduct performance evaluations.</li><li>Promote professional development.</li><li>Foster a culture of accountability, teamwork, and continuous improvement.</li></ul>QualificationsRequired<ul><li>Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or related field.</li><li>10+ years of progressive experience in inventory management, warehouse operations, or supply chain leadership.</li><li>5+ years leading teams in a management or director-level role.</li><li>Experience managing large-scale inventory operations valued in the millions of dollars.</li><li>Strong knowledge of Warehouse Management Systems (WMS).</li><li>Experience with inventory controls and reconciliation.</li><li>Strong analytical and financial acumen.</li><li>Advanced Microsoft Excel proficiency.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Ability to travel domestically and internationally as needed.</li></ul>Preferred<ul><li>Master's degree in Business Administration, Supply Chain, or Operations Management.</li><li>Experience in nonprofit, humanitarian, disaster relief, or international logistics.</li><li>Experience with inventory valuation and Fair Market Value documentation.</li><li>Knowledge of nonprofit accounting principles.</li><li>Multi-site warehouse management experience.</li><li>Experience with ERP systems.</li><li>Lean, Six Sigma, or APICS certification.</li><li>Forklift certification (preferred but not required).</li></ul>Physical Requirements<ul><li>Ability to work in warehouse and office environments.</li><li>Ability to lift up to 30 pounds occasionally.</li><li>Ability to stand and walk for extended periods during warehouse visits.</li><li>Ability to travel domestically and internationally.</li><li>Ability to operate warehouse equipment after appropriate training.</li></ul>Pay: $115,000.00 - $135,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Director of Inventory Operations

Veracity Insurance Solutions

<div>At Veracity, we aim to be a different kind of insurance partner &ndash; one that is free from outside investors, venture capital, or the pressures of a corporate parent. 
Ours is a culture of empowerment &ndash; one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution. 
We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. 
We&rsquo;re growing fast and want you to be a part of it! 
We're seeking an experienced and strategically minded Director of Retail Operations to join our team. Reporting directly to the CEO, this role leads and oversees Veracity's Retail line of business &ndash; also known as Insurance Canopy &ndash; with a focus on building and maintaining scalable, sustainable retail operations that drive operational excellence, revenue growth, and customer satisfaction. The Director will manage the account manager teams while fostering cross-functional collaboration with Sales, Marketing, CRM Systems Administration, Program Management, and Underwriting to ensure alignment with organizational goals and deliver measurable results that support the Retail LOB's success and scalability. 
Key Responsibilities<ul><li>
Oversee, mentor, and develop the Retail account manager teams, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement</li><li>
Provide consistent coaching and feedback to optimize team performance, reinforce achievements, and address areas for improvement &ndash; leading the development and execution of best practices in sales methodologies, processes, and customer engagement</li><li>
Develop and execute strategic plans for the Retail LOB, aligning with organizational revenue goals and operational objectives &ndash; including actionable insights, business cases for new opportunities, and strategic input into product planning and go-to-market strategies</li><li>
Set clear performance expectations, monitor team performance, and implement training or coaching programs to enhance skills and productivity &ndash; tracking success against KPIs measured quarterly and annually</li><li>
Lead the Retail LOB through process improvements, technology integrations, and organizational changes, ensuring team adoption and alignment while leveraging data analytics to identify trends and inform decision-making</li><li>
Collaborate with Marketing for demand generation and customer campaigns, CRM Systems Administration for tool optimization, Program and Product Managers for market alignment, and Underwriters for risk assessment and product development</li><li>
Identify inefficiencies in sales and account management workflows and implement solutions to streamline operations and enhance the customer experience</li><li>
Serve as an advocate for your team by partnering with data, systems, programs, underwriting, and learning development teams to build cases for continued education, streamlined workflows, and accurate data tracking that drives team success</li><li>
Leverage CRM data and analytics to identify trends, forecast performance, and drive informed strategic decisions &ndash; maintaining or improving NPS and other customer satisfaction metrics for Retail LOB clients</li><li>
Act as the primary point of contact for internal teams, ensuring seamless communication and alignment on Retail LOB objectives and cross-functional initiatives</li><li>
Required to perform other duties as requested, directed, or assigned</li></ul>
Requirements and Qualifications<ul><li>
7+ years of experience in sales operations, retail operations, or general management &mdash; preferably within insurance, insurtech, or a related financial services environment</li><li>
Proven ability to lead, develop, and hold accountable high-performing sales and account management teams in a fast-paced environment</li><li>
Strong strategic planning and execution skills with demonstrated experience building and scaling operational processes</li><li>
Experience with data-driven decision making &mdash; proficiency analyzing CRM data, performance metrics, and analytics platforms (HubSpot preferred; Power BI or similar)</li><li>
Excellent cross-functional collaboration and stakeholder management skills with the ability to build strong relationships across Sales, Marketing, Product, and Underwriting</li><li>
Strong coaching and team development instincts with a track record of growing talent and driving performance improvement</li><li>
Demonstrated ability to identify operational inefficiencies and implement scalable solutions</li><li>
Excellent verbal and written communication skills with the ability to articulate goals, strategies, and expectations to diverse audiences</li><li>
Proficiency with Microsoft Office Suite, Google Drive, HubSpot, and analytics platforms</li><li>
Knowledge of insurance sales practices, market segments, and regulatory compliance preferred</li></ul>
Perks<ul><li>
Health, dental, and vision plans</li><li>
Amazing work-life balance with 4 weeks of Paid Time Off</li><li>
10 Paid Company Holidays with 2 floating holidays</li><li>
401K Programs with employer match</li><li>
Personal assistance programs for support in a healthy personal and work life</li></ul> 
Why Veracity? 
 
Here at Veracity, you&rsquo;ll be part of a team of trailblazers and visionaries. We&rsquo;re not just revolutionizing the way people &ldquo;do&rdquo; insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:<ul><li>
Engage in groundbreaking projects that are reshaping the insurance landscape</li><li>
Collaborate with a group of dedicated, like-minded professionals</li><li>
Experience a culture that prioritizes growth and development</li></ul> 
Compensation Range: $165k/yr - $175k/yr 
 
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. 
 
If you need accommodation, please let us know during the interview process.</div>

Director of Retail Operations

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a motivated and detail-oriented Associate Director - Operational Readiness to support the delivery of operational readiness initiatives for world-class entertainment and cultural projects. In this role, you will play an essential part in coordinating cross-functional readiness activities, monitoring operational preparedness, and helping ensure smooth project launches that align with Qiddiya's vision and high standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of operational readiness plans to guarantee successful project openings
 </li>
 <li>
 Collaborate closely with project, operations, and training teams to integrate operational requirements and readiness milestones
 </li>
 <li>
 Assist in conducting readiness assessments, identifying gaps, risks, and areas for improvement, and recommend corrective actions
 </li>
 <li>
 Help coordinate and manage training programs for operational staff to ensure optimal preparedness
 </li>
 <li>
 Monitor key performance indicators (KPIs) related to operational readiness and provide regular updates to senior leadership
 </li>
 <li>
 Facilitate communication and alignment between stakeholders to promote a unified approach to operational readiness
 </li>
 <li>
 Contribute to developing best practices, tools, and processes to enhance efficiency and effectiveness of readiness efforts
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
 </li>
 <li>
 At least 5-7 years of experience in operational readiness, project management, or operations within entertainment, hospitality, or large-scale project environments
 </li>
 <li>
 Proven ability to coordinate cross-functional teams and manage complex project timelines
 </li>
 <li>
 Strong analytical skills with a problem-solving mindset and attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate effectively with a range of stakeholders
 </li>
 <li>
 Experience in organizing training programs and operational readiness activities is highly desirable
 </li>
 <li>
 Proficiency in project management tools and methodologies
 </li>
 <li>
 Understanding of the regional market and cultural context is an advantage
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Associate Director - Operational Readiness

UPMC

<div><div>We are looking to hire a dynamic leader to oversee a large pediatric primary care division. Are you passionate about leading teams to reach their career goals, while creating an excellent patient experience for a diverse patient community, including a 5% Spanish-speaking population?
University of Pittsburgh Physicians is hiring a Full-time Director, Operations to help support the General Academic Pediatrics Department. This position will work daylight hours with 24/7 accountability. This department supports both Oakland and Turtle Creek primary care locations, the Magee Newborn Clinic, and the Whole Child Wellness Clinic. The position prefers EpicCare experience. Strengths in team building and operations are a must.
This individual is responsible for strategic decision-making, policy development, and policy implementation for the business unit. The Director, Operations will work collaboratively with the Administrator, Clinical Director, other physicians and clinicians, and manage to develop and implement strategic plans focused on the growth and development of clinical and academic programs. Accountable for the operation's performance (service, quality, and financial) of the business unit. Ensure compliance with all state, federal and regulatory agencies. Serve as the coordinator in utilization and report generation from the EPIC system. Manage finances to stay within capital budgets.
Responsibilities:<ul><li>
Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community based BU.</li><li>
Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.</li><li>
Serve on all committees as assigned. Provide leadership, oversight and direction for assigned special project activities.</li><li>
Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.</li><li>
Assist managers and Clinical Director to develop and implement action plans to improve service levels and exceed customer expectations.</li><li>
Manage finances to stay within budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.</li><li>
Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.</li><li>
Manage the human resources functions for the BU including recruitment, performance evaluations, and corrective action regarding staff within the BU which may include, but not limited to, PSD, School of Medicine and hospital. Mentor office managers and staff.</li><li>
May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.</li><li>
Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.</li><li>
Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high quality products and supplies. May act as liaison to outside vendors.</li><li>
Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with UPMC policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).</li><li>
Work closely with Clinical, Administration and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes.</li><li>
Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings.</li><li>
Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff.</li><li>
Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU. Provide assistance when opening BU in the community, identify market strategies, growth opportunities and oversee quality and efficiency of outpatient office locations. Ensure BU is in compliance with UPMC policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).</li><li>
Manages day to day operations and establishes criteria for setting organization-wide priorities; defining goals and objectives for selected initiatives.</li><li>
Responsible for the charge lag process ensuring the business unit (BU) professional fees are entered into the EPIC systems within established timeframes. Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.
</li><li>Supervise coding and charge entry staff (where applicable). Work with staff to improve revenue process within the BU and solve problems and identify resources related to insurance coverage and reimbursement issues for all BU community-based BU.</li><li>
Uses internal and external replenishment systems and processes to impact product acquisition and assists in annual review of capital requests.</li><li>
Maintains organizational focus on quality initiative and results through required performance improvement projects.</li><li>
Coordinate all EPIC activity including training for staff, as required. Create necessary reports in EPIC, specifically those to evaluate physician productivity. Conduct quarterly physician productivity meetings.</li><li>
Develop operating and capital budgets for BU may include, but not limited to, PSD, School of Medicine and hospital. Ensure that BU meets budget goals. Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.</li><li>
Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives. Assist faculty and coach staff to establish and achieve programmatic goals.</li><li>
Assure the development of goals and objectives for assigned areas/departments are in alignment with the mission, vision and values of the hospital.</li><li>
Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.</li><li>
Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.</li><li>
Oversees new construction, renovation projects and building utilization. Assists VPO in assessing existing needs and plans for new programs and services to support the needs of the Business Unit.</li><li>
Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.</li><li>
Monitors operating statistics and patterns to identify trends and changes across the business unit.</li><li>
Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting in educational requirement of staff.</li><li>
Participates in developing a corporate culture of patient and staff satisfaction, empowerment, problem solving and accountability.</li><li>
May assist with accredited fellowship program to ensure compliance with required training components and may act as liaison with GME department.</li><li>
Conveys courtesy, respect, enthusiasm and positive attitudes with patients, staff, medical staff and visitors.</li><li>
Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high-quality products and supplies. May act as liaison to outside vendors.</li><li>
Help managers and team achieve systemwide and department goals</li></ul></div><div><ul><li>
Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 5 years of experience
</li><li>OR - Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / 3 years of experience
</li><li>OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 3 years of experience</li><li>
OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / 3 years of experience</li><li>
Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred.</li><li>
Knowledge of revenue cycle, physician billing, and contracts, preferred. 
 
Licensure, Certifications, and Clearances: 
 
UPMC is an Equal Opportunity Employer/Disability/Veteran</li></ul></div></div>

Director, Operations- General Academic Pediatrics Department

HMSHost by Avolta

<div>Purpose:
The purpose of the Manager II (MGRII) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRII uses prescribed policies and procedures to make management decisions. 
Essential Functions:<ul><li>Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures</li><li>Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale</li><li>Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures</li><li>Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit</li><li>Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered</li><li>Actively ensures all associates take all mandated rest breaks and meal periods</li><li>Ensures display areas are appropriately clean, stocked, and visually appealing</li><li>Ensures all equipment is in good working order</li><li>Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times</li><li>Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM</li><li>Understands and performs all Health and Safety activities as specified in the Manager&rsquo;s Guide to Associate Health and Safety</li><li>Places orders for individual units, receives goods, processes invoices</li><li>Ensures that the company has most current contact information for all associates working in the restaurant.</li></ul> 
Requirements:<ul><li>Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates&rsquo; work activities during these different days and times.</li><li>Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards</li></ul> 
Reporting relationship and other important information<ul><li>The MGRII position as described falls under the Fair Labor Standards act as a Non-Exempt position</li><li>The MGRII position typically reports to the General Manager, Director of Operations, or an intermediate F&amp;B Multi Unit Manager within the assigned location.</li><li>The MGRII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates&rsquo; work activities during these different days and times.</li></ul> 
Minimum Qualifications, Knowledge, Skills, and Work Environment:<ul><li>Requires a minimum of 4 years food and beverage, cash handling, and customer service experience</li><li>Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen</li><li>Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers</li></ul><h2 class="jobSectionHeader"> 
REQUIREMENTS</h2> 
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. 
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)</div>

Shift Manager II

Bristol Myers Squibb

<div>Working with Us 
Challenging. Meaningful. Life-changing. Those aren&rsquo;t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You&rsquo;ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.<div><h1 class="jobSectionHeader">
Position: Strategy and Operations, Associate Director</h1><h1 class="jobSectionHeader">
Location: Central New Jersey</h1> 
Function Summary
Data and quantitative sciences (DQS) is the quantitative center of excellence within Drug Development at BMS. DQS members strive to achieve the vision to create &ldquo;the world&rsquo;s leading Data Science driven pharmaceutical company that transforms patients&rsquo; lives&rdquo;. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!
Position Summary
As the operational lead for the Statistics Therapeutic Areas within DQS, the Strategy &amp; Operations Associate Director will play a pivotal role in shaping and executing the organization&rsquo;s strategic agenda. This leader will drive operational excellence, foster collaboration, and ensure seamless project delivery across highly cross-functional teams. The ideal candidate brings a consulting mindset&mdash;demonstrated by a track record of managing complex, enterprise-wide strategic initiatives, influencing cross-functional leaders, and delivering measurable business outcomes in dynamic environments. Leveraging strong leadership and organizational skills, the Associate Director will optimize resource and budget allocation, manage high-impact projects from conception through execution, and enable data-driven decision-making that advances DQS and enterprise priorities. This role also supports value realization, including ROI tracking for advanced analytics and process enablement initiatives. This role serves as a key connector across DQS and enterprise functions, ensuring alignment between strategic priorities and execution.
Key Responsibilities 
o Partner with Statistics Therapeutic Area leadership to develop and execute strategic plans aligned with portfolio priorities.
o Drive consistency and excellence in operational processes, while creating an environment of data-driven decision-making
o Lead cross-functional project delivery from ideation to execution, ensuring transparency, accountability, and measurable outcomes, with change management and value realization embedded throughout.
o Oversee end-to-end financial planning and reporting, including budget projections, vendor spend tracking, and risk management.
o Monitor and optimize resource allocation for internal and external teams, supporting both pipeline objectives and continuous improvement efforts.
o Facilitate strategic discussions, escalate key risks, and collaborate with project leads across the organization.
o Work with technical leads to manage reporting, compliance, and KPIs, following best practices.
o Lead or support continuous improvement initiatives focused on process optimization and technical innovation.
o Author leadership messaging and change management communications for internal and external stakeholders.
o Mentor junior talent in best practices for project management, stakeholder engagement, and continuous improvement.
o Build and maintain strong relationships across divisions, fostering collaboration and knowledge sharing.
o Coordinate internal events (e.g., Townhalls, scientific innovation meetings) and conference management activities.
o Ensure adherence to company policies, regulatory requirements, and quality standards. 
Qualifications &amp; Experience<ul><li> 
Advanced degree in Business Management, Life Sciences, Data Science, Computer Science, Statistics, Programming or related discipline (MBA, MS, PhD, PharmD preferred).</li><li>
7+ years of experience in the pharmaceutical industry or a regulated environment, with a focus on data science, analytics, programming or statistics.</li><li>
Experience in management consulting, strategy consulting, or similar advisory roles strongly preferred</li><li>
Proven Program Leadership: Exceptional project and program management skills with a track record of delivering complex, cross-functional initiatives on time and within scope.</li><li>
Technical Expertise: Proficient in analytics platforms, Microsoft applications, and SharePoint to enable data-driven decision-making and collaboration. Preference for expertise in AI/Automation</li><li>
Strategic Influence: Experienced in driving organizational change, resolving challenges at a strategic level, and serving as a trusted thought partner to senior stakeholders.</li><li>
Relationship Builder: Skilled at fostering strong partnerships across divisions and cultures, leading enterprise-wide initiatives, and aligning diverse teams toward common goals.</li><li>
Communication Excellence: Outstanding written and interpersonal communication skills with the ability to engage and influence stakeholders at all levels, internally and externally.</li><li>
Enterprise Connector: Acts as a key point of connectivity to manage dependencies and ensure seamless execution of end-to-end strategies.</li></ul></div>
If you come across a role that intrigues you but doesn&rsquo;t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.<div><div><div><div><div><div><div><div><div><div><div><div><div><div>
Compensation Overview:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Cambridge Crossing: $187,620 - $227,352 Princeton - NJ - US: $167,520 - $202,992
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee&rsquo;s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 
 
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. 
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:<ul><li>
Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).</li><li>
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.</li></ul>
Work-life benefits include:
Paid Time Off<ul><li>
US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)</li><li>
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays</li></ul>
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.<ul><li>Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.</li></ul>
Uniquely Interesting Work, Life-changing Careers 
With a single vision as inspiring as &ldquo;Transforming patients&rsquo; lives through science&trade; &rdquo;, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People with Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1603912 : Strategy and Operations, Associate Director</div>

Strategy and Operations, Associate Director

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