director of operations

Noble 33

<div><div><div><b>Director of Operations - Noble 33 | Texas-Based Restaurants</b></div><div><br>
<b>
Overview:</b><br>
The Director of Operations for Noble 33 restaurant locations in Texas oversees the performance and operations of multiple restaurant locations in Houston and Dallas. This role ensures that all locations deliver exceptional dining experiences while meeting financial goals, adhering to operational standards, and maintaining compliance with Texas-specific health and safety regulations. The Director acts as a strategic leader, supporting General managers , Chefs and operations ensuring consistency across all locations.<br>
</div><div><b>
Key Responsibilities:</b></div><div></div><div><br>
1. <b>Operational Leadership:</b><br>
<ul><li>Oversee daily operations of all restaurant locations - present and future across Texas.</li><li>Ensure that all restaurants adhere to company policies, procedures, and brand standards.</li><li>Monitor food quality, customer service, and ambiance to maintain consistent guest experiences.</li></ul></div><div><br>
2. <b>Regional Strategy and Market Adaptation:</b><br>
<ul><li>Develop region-specific strategies to align with Texas demographics and dining trends.</li><li>Adjust menus and offerings based on local preferences, competition, and market demand.</li><li>Stay informed on industry trends in Texas, including regulatory updates and labor market conditions.</li></ul></div><div><br>
3. <b>Staff Management and Development:</b><br>
<ul><li>Support and mentor general managers and operations at each location, ensuring they meet performance goals.</li><li>Recruit, train, and retain top talent across the restaurant group.</li><li>Foster a team culture that values accountability, professional development, and customer service.</li></ul></div><div><br>
4. <b>Financial Performance and Budgeting:</b><br>
<ul><li>Develop and oversee budgets for all Texas locations, focusing on revenue growth and cost control.</li><li>Monitor financial performance, including P&amp;L statements, labor costs, and food/beverage expenses.</li><li>Implement strategies to improve profitability, reduce waste, and increase operational efficiency.</li></ul></div><div><br>
5. <b>Guest Relations and Service Standards:</b><br>
<ul><li>Set and enforce high standards for customer service across all restaurants.</li><li>Address and resolve escalated guest complaints or operational issues.</li><li>Collect and analyze customer feedback to drive continuous improvement.</li></ul></div><div><br>
6. <b>Compliance and Safety:</b><br>
<ul><li>Ensure compliance with Texas food safety regulations, health codes, and labor laws.</li><li>Conduct regular audits of each location to uphold health, safety, and operational standards.</li><li>Implement procedures to mitigate risks, including employee safety and liability concerns.</li></ul></div><div><br>
7. <b>Community Engagement and Brand Promotion:</b><br>
<ul><li>Build relationships within Texas ( Houston and Dallas) communities to enhance the restaurant group&rsquo;s presence.</li><li>Collaborate on marketing and promotional efforts, including local events and partnerships.</li><li>Represent the brand positively in public and industry settings.</li></ul><br>
<b>
Qualifications:</b><br>
<ul><li><b>Education:</b> Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li></ul></div><div><b><br>
Experience:</b><br>
<ul><li>7-10 years of experience in restaurant management, with 3-5 years in multi-unit leadership.</li><li>Proven experience with Texas-based restaurants or familiarity with the Texas market is highly desirable.</li></ul></div><div><b><br>
Skills:</b><br>
<ul><li>Strong leadership and organizational abilities.</li><li>Expertise in financial management, budgeting, and cost analysis.</li><li>Knowledge of Texas-specific food and beverage regulations.</li><li>Proficiency in restaurant management systems and technology tools.</li></ul><br>
<b>
Key Competencies:</b><br>
<ul><li>Adaptability to Texas market trends and consumer preferences.</li><li>Strategic thinking and problem-solving.</li><li>Ability to lead diverse teams across multiple locations.</li><li>Customer-focused with a commitment to operational excellence.</li></ul></div><div></div><div><div><b><br>
Benefits:</b></div></div><ul><li>
Based in Houston location venue or Plano, Texas corporate office;</li><li><div>
Medical/healthcare insurance, dental, vision;</div></li><li><div>
Employee dining discount;</div></li><li><div>
Paid time off;</div></li><li><div>
Opportunity for advancement.</div></li></ul></div>
INDEXECINDUS</div>

Director of Operations

Salute Mission Inc.

<div><div>Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced <b>Director of Operations</b> to join our team and drive our relationships with hyperscale clients to new heights.</div><div></div><div><b><br>
Hours: Monday-Friday (Normal Business Hours)</b></div><div><b>
Salary: $130k-$170k/yr (Based on experience and qualifications) + 25% annual bonus</b></div><div></div><div><b><br>
Director of Operations &ndash; Strategic Leadership &amp; Program Development</b></div><div></div><div><br>
The Director of Operations will be responsible for shaping and executing the strategic direction of all major account programs, driving operational excellence and long-term business growth. This executive role will lead a team of Area Managers and Project Managers, championing the development of high-performing teams and scalable programs that exceed client expectations. The Director will serve as the senior escalation point for clients, cultivate strategic partnerships, and drive transformational change throughout our operations.</div><div></div><div><b><br>
Key Responsibilities</b></div><ul><li>
Strategic Leadership &amp; Program Building:</li><li>
Design and implement strategic operational initiatives that align with Salute&rsquo;s vision and client goals.</li><li>
Build, mentor, and inspire high-performing teams and develop robust programs to support expansion and innovation.</li><li>
Promote a culture of collaboration, accountability, and continuous improvement throughout the organization.</li><li>
Lead succession planning and talent development to foster professional growth and sustain high-performance standards.</li></ul><div></div><div><b><br>
Client &amp; Stakeholder Engagement:</b></div><ul><li>
Act as the senior point of contact for hyperscale clients, ensuring proactive relationship management and strategic alignment.</li><li>
Strengthen long-term client partnerships by identifying opportunities for service expansion and program enhancements.</li><li>
Champion clear, transparent communication and advocate for client needs in strategic planning.</li></ul><div><b>
Operational Excellence &amp; Oversight:</b></div><ul><li>
Direct the execution of complex, multi-site projects, ensuring delivery on time, within budget, and to the highest quality standards.</li><li>
Establish and monitor key performance indicators (KPIs) to drive operational success and program effectiveness.</li><li>
Develop frameworks to support Area and Project Managers in resolving challenges and mitigating risks.</li></ul><div><b>
Financial Strategy &amp; Budget Management:</b></div><ul><li>
Lead financial planning and oversight for all regional operations, ensuring optimal resource allocation and budgetary control.</li><li>
Analyze financial data to drive cost optimization and maximize project profitability.</li></ul><div><b>
Policy, Compliance, &amp; Quality Assurance:</b></div><ul><li>
Ensure strict compliance with company policies, industry standards, and client-specific requirements across all programs.</li><li>
Oversee regular audits and reviews to maintain quality assurance and support continuous improvement initiatives.</li></ul><div><b>
Process Innovation &amp; Efficiency:</b></div><ul><li>
Identify and implement innovative operational processes that enhance efficiency, scalability, and service quality.</li><li>
Lead change management efforts and communicate new processes and expectations across teams.</li></ul><div><b>
Learning &amp; Development:</b></div><ul><li>
Champion onboarding, training, and professional development programs for all Area and Project Managers.</li><li>
Ensure teams are equipped with the latest safety standards, operational best practices, and leadership development resources.</li></ul><div><b>
Inventory &amp; Resource Management:</b></div><ul><li>
Strategically oversee inventory and asset management to support uninterrupted project delivery.</li><li>
Develop systems for timely restocking and optimal resource utilization.</li></ul><div><b>
Travel Requirements:</b></div><div><ul><li>
Travel to US East Region sites as needed to provide strategic oversight, with approximately 10 weeks of travel per year.</li></ul></div><div></div><div><b><br>
Professional Experience / Qualifications</b></div><ul><li>
Executive Leadership: Demonstrated experience leading operational teams and programs at a senior level, with a focus on strategy, results, and sustainable growth.</li><li>
Client Partnership Management: Exceptional interpersonal and communication skills, with a track record of building and maintaining strategic client relationships.</li><li>
Program &amp; Project Management Expertise: Comprehensive knowledge of program management principles, financial oversight, and risk management.</li><li>
Strategic Problem-Solving: Proven ability to drive innovative solutions and overcome complex business challenges.</li><li>
Process &amp; Efficiency Leadership: Experience in developing and implementing transformative operational processes for improved effectiveness.</li><li>
Technical Acumen: Proficiency with project management platforms and the ability to communicate technical requirements to teams and clients.</li></ul><div></div><div><b><br>
Physical Requirements</b></div><ul><li>
Ability to lift and carry equipment up to 40lbs.</li><li>
Capability to climb ladders and access elevated equipment.</li><li>
Capacity to stand for extended periods and move efficiently in diverse environments.</li><li>
Ability to respond swiftly to emergencies and troubleshoot site issues.</li><li>
Strong hand-eye coordination and attention to detail.</li><li>
Clear vision and color differentiation for safety and precision tasks.</li><li>
Willingness to work in varied indoor/outdoor conditions, including extreme temperatures and high-noise settings, with appropriate protection.</li><li>
Valid driver&rsquo;s license required for work-related travel.</li></ul><div></div><div><i><br>
If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!</i></div><div></div><div><i><br>
Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at </i><i>hr@saluteinc.com</i><i> for more information.</i></div></div><p></p>

Sofitel

<div><b>Company Description</b><p><b><br>
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth</b><br>
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><p>
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><br>
As a key member of the executive leadership team and reporting directly to the General Manager, the <b>Director of Operations</b> plays a pivotal role in orchestrating the guest experience across the hotel. You will lead with vision and operational excellence, ensuring seamless service from arrival to departure.</p><p>
This is a strategic and hands-on leadership role, combining guest-centric service with performance-driven management. You will collaborate closely with department heads and fellow executive committee members to elevate guest satisfaction, team engagement, and overall hotel results &mdash; all while upholding the legendary standards of Sofitel hospitality.</p><p>
If you are passionate about delivering exceptional guest journeys, developing high-performing teams, and leading in a luxury environment, this role is your opportunity to make a lasting impact.</p><p><b>
Summary of the Responsibilities :</b></p><p>
Reporting to the General Manager, the essential duties and responsibilities of the position include, but are not limited to:</p><ul><li>
Consistently offer professional, warm, and engaging service</li><li>
Driving employee engagement, RPS and profitability</li><li>
Ensure all leaders consistently uphold luxury service standards.</li><li>
Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.</li><li>
Address and resolve guest and colleague concerns promptly and professionally.</li><li>
Foster a culture where colleagues exceed guest expectations and are provided with career development opportunities.</li><li>
Lead the pre-opening efforts including , training, operational setup, and team development.</li><li>
Ensure the seamless setup and operation of all guest room services, public areas, and departments such as Front Desk, Guest Relations, Housekeeping, Guest Services and Spa.</li><li>
Cultivate a high-performance culture , motivating and guiding a team of passionate and service-driven professionals.</li><li>
Monitor guest feedback and metrics, proactively addressing opportunities for improvement to enhance guest satisfaction.</li><li>
Ensuring cost control and operational efficiency while maintaining luxury service levels.</li><li>
Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.</li><li>
Collaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas,</li><li>
Drive employee engagement across all departments and contribute to executive team strategies.</li><li>
Engage with all hotel departments through participation in meetings and committees as required.</li><li>
Oversee the performance review process for the division, ensuring continuous development and accountability.</li><li>
Lead crisis management efforts for the division and play an active role in the hotel&rsquo;s crisis management team.</li><li>
Actively contribute to the hotel&rsquo;s strategic plan.</li><li>
Stay ahead of industry trends, identifying opportunities for innovation in products and services.</li><li>
Comply with departmental policies, procedures an standards</li><li>
Ensure adherence to all safety policies.</li><li>
Perform other duties as assigned.</li></ul><p></p><b><br>
Qualifications</b><br>
<ul><li>
Minimum 7 years&rsquo; experience in a similar related position in a luxury hotel required , Sofitel brand experience is an A plus.</li><li>
Fluency in English ; additional languages are an asset.</li><li>
Proven ability to effectively lead, motivate, coach and develop your team</li><li>
Strong guest service orientation and training skills background</li><li>
Highly motivated, organized, goal and results oriented individual who thrives under pressure</li><li>
Self&#8209;motivated, with the ability to make effective decisions</li><li>
Strong presentation and public speaking skills</li></ul></div><p></p>

Filter Services

<div><p>Filter Service Inc. (FSI) is a leading Master Distributor of filtration-related products, catering to a diverse range of industries, including HVAC, Dust and Liquid, Paint Booth, Compressed Air, and Oil/Gas Filtration. In addition to our extensive product offerings, FSI is known for its exceptional Commercial and Industrial Air Filter Change-Out Services, with a remarkable track record of changing over 2200 filters per day at more than 4000 accounts. Our clients include both large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings.</p><p>
Our vision for 2025 is ambitious as we strive to support revenue growth of $39 million. At FSI, we prioritize alignment with corporate goals and emphasize activities that contribute to and bolster customer revenue growth. What sets us apart is our commitment to providing an unmatched customer experience, setting us apart as a frontrunner in the filtration industry nationwide.</p><p>
FSI takes pride in our distinctive position in the market, thanks to a strong differentiation statement that underscores our commitment to setting new standards in the industry. We are keen on employing individuals with exceptional communication skills, both written and verbal, as we believe that effective communication is the key to our success. We place a high value on personal growth, recognizing that it directly correlates with superior performance. Our top performers consistently exhibit integrity and a deep-seated passion for customer satisfaction, teamwork, and an unwavering commitment to continuous improvement.</p><p><b>
SUMMARY</b></p><p>
Our Director of Operations position is based in our Des Plaines headquarters and manages our organization's daily activities to ensure smooth, efficient, and cost-effective operations that align with strategic goals. Key responsibilities include developing and implementing operational strategies, managing budgets and financial reports, overseeing daily operations of warehouse and service. Manage staff to ensure operational efficiency and profitability, continuous improvement along with analyzing operational performance, driving strategic initiatives, leading and developing staff.</p><p><b>
RESPONSIBILITIES</b></p><ul><li><b>
Operational Oversight:</b>
<ul><li>Manage day-to-day business functions, ensuring smooth distribution process across 4 warehouse locations around the Midwest with Warehouse Managers at each location.</li>
<li>Indirect supervision of our Service Team that performs our Filter Change-Out Service largely based out of Chicago with ability to perform at all Warehouse locations.</li>
<li>Five direct reports, 20+ Operations Staff. Conducts 1-2-1 meetings with direct reports</li>
<li>Participates in Weekly Leadership meeting and runs operations meetings</li>
</ul></li><li><b>Strategic Planning: </b>Develop and implement operational strategies to meet organizational goals and objectives.</li><li><b>
Budget &amp; Financial Management:</b> Create and monitor operating budgets, manage costs, and ensure financial efficiency.</li><li><b>
Process Improvement:</b> Identify areas for improvement in business processes, procedures, and systems to increase efficiency and productivity.</li><li><b>
Team Leadership:</b> Hire, manage, and develop a team of professionals, providing guidance on performance, training, and career growth by conducting performance reviews and succession planning.</li><li><b>
Supply Chain &amp; Logistics:</b> Oversee supply chain management, logistics, inventory control, and purchasing to ensure a stable flow of goods.</li><li><b>
Quality Control:</b> Implement measures to ensure the quality of products and services meets company standards.</li><li><b>
Data Analysis:</b> Analyze operational and performance data to identify trends, evaluate efficiency, and inform decision-making.</li><li><b>
Cross-Departmental Collaboration:</b> Work with other departments (e.g., sales, account management, finance) to ensure alignment and integration of operational activities.</li><li><b>
Customer Experience / Customer Service:</b>
<ul><li>Own the Customer Experience over the Warehouse and Service Teams which oversees all customer service operations, ensuring the delivery of timely, high-quality support across all channels, including phone, email, and chat.</li>
<li>Establish and monitor key performance indicators (KPIs) for customer service metrics.</li>
</ul></li><li><b>Safety:</b>
<ul><li>Compliance and auditing: Ensure full compliance with all Occupational Safety and Health Administration (OSHA) and other relevant regulations. Conduct and oversee regular safety inspections and audits across all facilities.</li>
<li>Risk assessment: Perform job hazard analyses and conduct regular risk assessments to proactively identify and mitigate potential workplace hazards.</li>
<li>Incident management: Lead all incident and accident investigations, determining root causes and implementing corrective and preventative actions.</li>
</ul></li><li><b>Buildings and Grounds</b>
<ul><li>Direct all daily maintenance, repair, and custodial operations for all buildings, grounds, and related equipment.</li>
<li>Ensure that exterior areas, including landscaping, parking lots, and walkways, are well-maintained, safe, and visually appealing. This includes coordinating seasonal maintenance like snow removal or power washing.</li>
</ul></li><li><b>Fleet Management</b>
<ul><li>Asset lifecycle management: Oversee the entire vehicle lifecycle, from acquisition and procurement to maintenance, repair, and eventual disposal. This includes researching vehicle types, negotiating purchase or lease agreements, and determining optimal replacement cycles.</li>
<li>Compliance and risk management: Ensure the fleet and all drivers comply with federal, state, and local regulations, including DOT, emissions, and safety standards. Implement safety programs and manage accident reporting and resolution.</li>
<li>Logistics oversight: Manage and optimize overall logistics and transportation functions, including scheduling, routing, and dispatch to ensure timely and cost-effective delivery.</li>
</ul></li><li><b>Travel: </b>Light to medium travel to other locations.</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>
A bachelor's degree in a relevant field such as Business Administration, Operations Management, Supply Chain Management, or Engineering is preferred. Alternatively, candidates with at least 5-10 years of professional experience, including 5-6 years in an Operations Management Leadership capacity, will be considered.</li><li>
Essential skills include strong analytical, problem-solving, communication, and project management capabilities. Ability to develop and implement long-term operational strategies aligned with business goals.</li><li>
Measured success in documented Operational Process Improvement by optimizing processes, reducing waste, and boosting productivity.</li><li>
Strong understanding of budgeting, financial planning, and performance analysis to ensure profitability and resource optimization. Capacity to analyze complex data, evaluate performance, and make informed decisions to solve operational challenges.</li><li>
Superior knowledge of multiple operational functions and principles, including customer service, distribution, service, and employee management.</li><li>
Experience leading large teams and managing various business functions like operations, inventory, and customer service is crucial.</li><li>
Familiarity with business management software and tools, such as Enterprise Resource Planning (ERP) systems. Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM). NetSuite knowledge and experience a plus.</li><li>
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, etc.</li><li>
Excellent communication skills (verbal and written).</li><li>
Initiative, stress tolerance, and a strong will to succeed.</li><li>
Ability to multitask, detail oriented, and excellent organizational skills.</li><li>
Strong conflict resolution and problem-solving skills</li></ul></div>

Accor

<div><div>Company Description</div><p><b><br>
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth</b><br>
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><p>
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><div><br>
Job Description</div><p><br>
As a key member of the executive leadership team and reporting directly to the General Manager, the <b>Director of Operations</b> plays a pivotal role in orchestrating the guest experience across the hotel. You will lead with vision and operational excellence, ensuring seamless service from arrival to departure.</p><p>
This is a strategic and hands-on leadership role, combining guest-centric service with performance-driven management. You will collaborate closely with department heads and fellow executive committee members to elevate guest satisfaction, team engagement, and overall hotel results &mdash; all while upholding the legendary standards of Sofitel hospitality.</p><p>
If you are passionate about delivering exceptional guest journeys, developing high-performing teams, and leading in a luxury environment, this role is your opportunity to make a lasting impact.</p><p><b>
Summary of the Responsibilities :</b></p><p>
Reporting to the General Manager, the essential duties and responsibilities of the position include, but are not limited to:</p><ul><li>
Consistently offer professional, warm, and engaging service</li><li>
Driving employee engagement, RPS and profitability</li><li>
Ensure all leaders consistently uphold luxury service standards.</li><li>
Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.</li><li>
Address and resolve guest and colleague concerns promptly and professionally.</li><li>
Foster a culture where colleagues exceed guest expectations and are provided with career development opportunities.</li><li>
Lead the pre-opening efforts including , training, operational setup, and team development.</li><li>
Ensure the seamless setup and operation of all guest room services, public areas, and departments such as Front Desk, Guest Relations, Housekeeping, Guest Services and Spa.</li><li>
Cultivate a high-performance culture , motivating and guiding a team of passionate and service-driven professionals.</li><li>
Monitor guest feedback and metrics, proactively addressing opportunities for improvement to enhance guest satisfaction.</li><li>
Ensuring cost control and operational efficiency while maintaining luxury service levels.</li><li>
Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.</li><li>
Collaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas,</li><li>
Drive employee engagement across all departments and contribute to executive team strategies.</li><li>
Engage with all hotel departments through participation in meetings and committees as required.</li><li>
Oversee the performance review process for the division, ensuring continuous development and accountability.</li><li>
Lead crisis management efforts for the division and play an active role in the hotel&rsquo;s crisis management team.</li><li>
Actively contribute to the hotel&rsquo;s strategic plan.</li><li>
Stay ahead of industry trends, identifying opportunities for innovation in products and services.</li><li>
Comply with departmental policies, procedures an standards</li><li>
Ensure adherence to all safety policies.</li><li>
Perform other duties as assigned.</li></ul><p></p><div><br>
Qualifications</div><br>
<ul><li>
Minimum 7 years&rsquo; experience in a similar related position in a luxury hotel required , Sofitel brand experience is an A plus.</li><li>
Fluency in English ; additional languages are an asset.</li><li>
Proven ability to effectively lead, motivate, coach and develop your team</li><li>
Strong guest service orientation and training skills background</li><li>
Highly motivated, organized, goal and results oriented individual who thrives under pressure</li><li>
Self&#8209;motivated, with the ability to make effective decisions</li><li>
Strong presentation and public speaking skills</li></ul></div><p></p>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25161787<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Dallas Uptown, 3033 Fairmount Street, Dallas, Texas, United States, 75201<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<b>Pay Range:</b> $105,000 - $144,000 annually<br>
<b>Bonus Eligible:</b> Y<p></p><div><div>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Profitability</b></p>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Works with hotel management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul><p><br>
</p><p><b>Managing Revenue Goals</b></p>
<ul><li>Monitors hotel operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine hotel operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</li></ul>
<ul><li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul><p><br>
</p><p><b>Leading Operations and Department Teams</b></p>
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li></ul>
<ul><li>Develops systems to enable employees to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resources Activities</b></p>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

<div><b>Additional Information</b><br>
<b>Job Number</b>25163394<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott's Newport Coast Villas, 23000 Newport Coast Drive, Newport Coast, California, United States, 92657<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<b>Expiration Date:</b> 11/23/2025<p></p><div><p><b>
Additional Information: </b>This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, &ldquo;Marriott&rdquo;). The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.<br>
<br>
Job Description<br>
*Relocation Assistance Available*</p><p>
*Salary Range $140,000-180,000 + bonus*</p><p>
*Driving is required for this position; screening will be required.*</p><p>
*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.*<br>
CORE WORK ACTIVITIES</p><p></p><p><br>
 Managing Profitability &bull; Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer. &bull; Analyzes service issues and identifies trends. &bull; Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. &bull; Works with hotel management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</p><p>
 Managing Revenue Goals &bull; Monitors hotel operations sales performance against budget. &bull; Reviews reports and financial statements to determine hotel operations performance against budget. &bull; Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses. &bull; Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p><p>
 Leading Operations and Department Teams &bull; Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. &bull; Develops systems to enable employees to understand guest satisfaction results. &bull; Communicates a clear and consistent message regarding departmental goals to produce desired results.</p><p>
Managing the Guest Experience &bull; Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. &bull; Responds to and handles guest problems and complaints. &bull; Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. &bull; Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p><p>
 Managing and Conducting Human Resources Activities &bull; Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. &bull; Ensures employees are treated fairly and equitably. &bull; Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings). &bull; Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. &bull; Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. &bull; Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. &bull; Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns. &bull; Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. &bull; Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. &bull; Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p><p></p><p><br>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p><p></p><p><br>
Education and Experience &bull; 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR &bull; 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p><p><br>
The salary range for this position is $140,000 to $180,000 annually.</p><p><i><br>
This company is an equal opportunity employer.</i></p><p>
frnch1</p></div></div><p></p>

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