director of operations support

Advisor Business Solutions

<div><div><div><div><p><b>Director of Operations (Remote)
</b></p></div><div><p><b>Job Description
</b></p></div><p></p><div><p>Our client is an established, growing RIA managing $200+ mil AUM seeking a tech savvy, detail oriented <b>Director of Operations </b>. Your superior client centric skills combined with accuracy with data management, back office and compliance system talents will be critical. The ideal <b>Director of Operations </b>has strong organizational skills, is highly efficient and a proactive independent worker to support the wealth advisor. This position requires a fast-paced working environment and is a fulltime remote position.
</p></div><div><p><b>Day-to-day responsibilities include but are not limited to:
</b></p></div><div><ul><li><p>Ability to assess operational procedures, identify suitable tools or programs, provide recommendations for development and implementation
</p></li></ul></div><div><ul><li><p>Ability to demonstrate exceptional HNW client experience
</p></li></ul></div><div><ul><li><p>Identify, assess and provide effective problem solving servicing and operations solutions for accounts
</p></li></ul></div><div><ul><li><p>Maintain daily office operations including onboarding, money movement, RMDs and back office operations
</p></li></ul></div><div><ul><li><p>Ensure client documents and information are compliant
</p></li></ul></div><div><ul><li><p>Provide liaison role with custodian to ensure procedures are accurate
</p></li></ul></div><div><ul><li><p>Responsible for reporting needed with annual audits, regulatory filings, and additional ad-hoc projects
</p></li></ul></div><div><ul><li><p>Evaluate CRM platforms to recommend, implement and maintain client data, operational notes and documents in secure, cloud based system
</p></li></ul></div><div><p><b>Qualifications:
</b></p></div><div><ul><li><p>5 years of experience in financial services
</p></li></ul></div><div><ul><li><p>Detailed knowledge of client servicing workflows, RIA operations processing and procedures
</p></li></ul></div><div><ul><li><p>Ability to demonstrate specific examples of experience with UHNW clients and operations background
</p></li></ul></div><div><ul><li><p>Strong work ethic, problem solving and proactive approach, ability to demonstrate methods of efficiency and provide recommendations for workflow systems improvement to contribute in a fast-paced performance-driven environment
</p></li></ul></div><div><ul><li><p>Polished communication skills and ability to interact professionally with all clients and office personnel. This includes both written and verbal communication
</p></li></ul></div><div><ul><li><p>Ability to work independently; self starter is critical for this role
</p></li></ul></div></div><div><div><ul><li><p>Experience with the Schwab or Fidelity custodial platform is preferred
</p></li></ul></div><div><ul><li><p>Proficient in Microsoft Office; excel, word, powerpoint, google docs
</p></li></ul></div><div><ul><li><p>Strong technology skills in video chat, google docs, and CRM platforms preferred
</p></li></ul></div><p></p><div><p><b>Required Education:
</b></p></div><div><ul><li><p>Bachelor&rsquo;s Degree
</p></li></ul></div><p></p><div><p><b>Job Type and Benefits:
</b></p></div><div><ul><li><p>Remote
</p></li></ul></div><div><ul><li><p>Fulltime
</p></li></ul></div><div><ul><li><p>Paid Time Off
</p></li></ul></div><p></p><div><p>Job Type: Full-time
</p></div><div><p>Salary: $100k &ndash; $150k depending on experience base salary, may be eligible for bonus
</p></div><p></p><div><p><b>About Us
</b></p></div><div><p>Advisor Business Solutions provides staffing, strategic marketing and training services for financial services, government, and corporations nationwide. Our 25 year industry background offers the expertise and resources to deliver exceptional results and experiences to our clients.</p></div></div></div></div><p></p>

Director of Operations

IntouchCX

About IntouchCX
<br>IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
<br><br>
About the Job
<br><br>
Are you looking for an exciting new challenge? IntouchCX is looking for you!
<br><br>
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
<br><br>
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
<br><br>
As Director of Operations, You Will…
<br><br>
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
<br><br>
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
<br>Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
<br><br>
U.S Department of Labor Posters
<br><br>
Benefits of Working as a Director of Operations…
<br><br>
<ul>
<li>Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)</li>
<li>Amazing career growth opportunities</li>
</ul>


The Home Depot

<div><p><b>Position Purpose:</b></p><p>
The primary purpose of this role is to lead facilities maintenance efforts for a significant portion of the Building Services team with responsibility for all US stores. The Director, Operations Process role manages an extensive number of vendors to deliver major capital replacement projects, reactive repairs, and recurring maintenance services for our stores. This includes effectively managing a combined P&amp;L and capital budget of approximately $800M. The position leads our efforts across numerous facilities trades, including lighting/electrical, HVAC, janitorial, roof, and fire systems.</p><p></p><p>
The Director, Operations Process is a key contributor in setting the strategic direction for the team and driving innovative solutions that are critical in creating a safe, sustainable, high-performing environment for our customers and store associates and ensuring that our stores remain a competitive advantage. This role requires preparation and delivery of presentations and to all levels of the organization to communicate strategy, goals, and initiative timelines and results.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Partner with others across Home Depot to ensure operational areas are considered in project plans.</li><li>
Coordinate responsibilities of Operations Managers and Analysts. Support and partner with</li><li>
Operations Strategy Team in developing, staffing, piloting and implementing process improvements</li><li>
within the stores.</li><li>
Responsible for the overall project work flow and roll-out schedule in regard to operational area.</li><li>
Measure impact of changes and new projects on operational area.</li><li>
Remain up-to-date on operational area of expertise to meet requests for improvement and practice</li><li>
continuous process improvement.</li><li>
Partner with Field Implementation Managers to establish project metrics and tollgates in relation to</li><li>
operational expertise.</li><li>
Use expertise in strategic thinking and process design to drive successful improvements in</li><li>
operational area; work toward quick implementation and quick return on investment.</li><li>
Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered</li><li>
by Operations Analysts and ensure needs of projects are met.</li><li>
Selects, develops, and motivates assigned staff.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Direct and indirect reports typically include 5 professionals and 14 support associates.</li><li>
Typically requires interpersonal skills for dealing with sensitive or controversial situations.</li><li>
Typically faces situations that have a variety of interpretations and require careful evaluation.</li><li>
Typically considers new approaches within general policies and short-term goals when solving</li><li>
problems.</li><li>
Typically expected to provide infrequent status reports to management only as appropriate.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.</li><li>
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Bachelors Degree preferred. 4 years management experience at The Home Depot preferred</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
8</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Proven financial analysis and business acumen.</li><li>
Strong understanding of Operations and area of expertise.</li><li>
Able to easily influence others.</li><li>
Strong analytical and problem solving skills.</li><li>
Excellent skills in communication and leveraging partnerships to benefit project objectives.</li><li>
Proven track record in management and leadership skills.</li><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul></div><p></p>

Director Operations Process

PAM Health

<div><div>Are you an experienced <b>Director of Operations</b> seeking a rewarding career that aligns with your lifestyle? Look no further than PAM Health, where we are proud to offer competitive rates and an extensive benefits package designed to suit your needs.</div><div></div><div><b><i><br>
We are seeking a highly experienced, Director of Operations to lead the launch and ongoing management of a newly developed Office-Based Lab (OBL) and Ambulatory Surgery Center (ASC). This leader will be responsible for operationalizing a fully built, multi-specialty procedural platform and driving clinical, financial, and strategic performance from day one.</i></b></div><div></div><div><b><i><br>
The facility includes:</i></b></div><ul><li><b><i>Two fully equipped cath labs (cardiac and vascular) with shared control room</i></b></li><li><b><i>One fully functional operating room</i></b></li><li><b><i>Six pre-operative bays and five PACU bays</i></b></li></ul><div><b><i>
This role requires a hands-on operator with deep expertise in startup execution, regulatory compliance, physician alignment, revenue cycle, and growth strategy.</i></b></div><div></div><div><b><br>
What can PAM Health offer you?</b></div><ul><li><b>
Patient-Centric Focus:</b> Join a hospital dedicated to delivering exceptional patient care and achieving the highest levels of patient satisfaction.</li><li><b>
Career advancement:</b> Unlock opportunities for professional growth through our Education Advancement Program</li><li><b>
Competitive compensation:</b> Explore our rates and take advantage of a comprehensive benefits package.<ul><li>
Medical Benefits: EPO/HDHP/HSA options; including prescription coverage, RX&lsquo;n go, and Teladoc</li><li>
Comprehensive dental and vision</li><li>
Employee Assistance Program, including counseling, legal, and financial services</li><li>
Flexible spending (FSA) and health savings (HAS) accounts</li><li>
Life and Disability insurance benefits</li><li>
Education/In-Service Opportunities including continuing education and tuition services</li><li>
Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options</li><li>
Personal Travel Discounts</li><li>
401(k) plans and discretionary employer match</li><li>
Generous Paid Benefit Time</li></ul></li></ul><div><b><i><br>
Startup Execution &amp; Operational Launch</i></b></div><ul><li>Lead full activation of the OBL/ASC, including staffing, policies, workflows, and go-live readiness</li><li>Develop and implement clinical and operational protocols across cath labs, OR, pre-op, and PACU</li><li>Ensure readiness for initial cases, inspections, and accreditation</li><li>Build scalable systems to support future growth in case volume and specialties</li></ul><div></div><div><b><i><br>
Regulatory Compliance &amp; Accreditation</i></b></div><ul><li>Ensure compliance with all federal, state, and local regulations (CMS, AAAHC, Joint Commission, etc.)</li><li>Lead accreditation process and ongoing survey readiness</li><li>Maintain policies and procedures aligned with OBL and ASC standards</li><li>Oversee quality assurance, infection control, and patient safety programs</li></ul><div></div><div><b><i><br>
Physician Recruitment &amp; Alignment</i></b></div><ul><li>Partner with leadership to recruit high-quality interventional cardiology, vascular, and surgical specialists</li><li>Develop physician alignment strategies including scheduling, governance participation, and incentives</li><li>Serve as primary operational liaison to physicians to drive engagement and satisfaction</li><li>Support onboarding and ramp-up of new physician partners</li></ul><div></div><div><b><i><br>
Business Development &amp; Growth</i></b></div><ul><li>Drive case volume growth through physician relationships, referral development, and service line expansion</li><li>Identify new procedural opportunities across cardiovascular, vascular, and surgical specialties</li><li>Collaborate on marketing and community outreach strategies</li><li>Optimize utilization of cath labs, OR, and perioperative capacity</li></ul><div></div><div><b><i><br>
Billing &amp; Payer Strategy</i></b></div><ul><li>Ensure accurate CPT coding, charge capture, and documentation</li><li>Optimize payer contracts and reimbursement dynamics</li><li>Monitor financial KPIs including profitability and payor mix</li></ul><div></div><div><b><i><br>
Financial &amp; Operational Performance</i></b></div><ul><li>Own P&amp;L performance, including budgeting and cost management</li><li>Drive operational efficiency across staffing and supply chain</li><li>Implement performance metrics (case times, turnover, utilization)</li><li>Improve EBITDA and operational leverage</li></ul><div><b><i><br>
Required</i></b></div><div></div><ul><li><br>
7&ndash;10+ years of healthcare operations leadership experience</li><li>Experience in ASC and/or OBL operations</li><li>Proven experience launching or scaling a healthcare facility</li><li>Strong knowledge of regulatory and accreditation requirements</li><li>Demonstrated physician alignment experience</li></ul><div></div><ul><li><br>
Strong financial acumen with P&amp;L responsibility</li></ul><div></div><div><b><i><br>
Preferred</i></b></div><div></div><ul><li><br>
Cardiovascular or vascular procedural experience</li><li>Cath lab or surgical services background</li><li>MBA, MHA, RN, or relevant advanced degree</li><li>Private equity or high-growth environment experience</li></ul></div>

Director of Operations -OBL & ASC

ABM Industries Inc.

<p></p><div><p><b>ABM Performance Solutions (APS)</b> is ABM&rsquo;s integrated platform delivering all services under one contract. APS maintains the built environment through self-performed services such as cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV charging, parking, and engineering. This model improves operations, enhances reliability, and allows clients to focus on their core business.</p>
<p><b>
The Senior Director of Operations (SDO) &ndash; APS Mobilization Support</b> ensures new APS contracts are implemented in compliance with ABM standards and supports projects such as asset management, CMMS programs, and capital planning during mobilization and beyond.</p>
<p><b>
The Senior Director of Operations &ndash; APS Mobilization Support</b> reports to the VP of Ops Support (CX/OS) and works closely with the APS Platform Team and APS Portfolio Leads. This role is responsible for setting up and executing the APS service delivery model for new client contracts (from initial Sales / Opportunities through stabilization and ongoing operations) in collaboration with the Client Experience and Ops Support Program Manager.</p><br>
<p></p>
<p><b>
Ability to Travel</b></p>
<ul>
<li>Travel up to 75% of the time, as needed, for ongoing support for mobilization needs.</li>
<li>Manage Remote team members that travel as well.</li></ul><br>
<p></p>
<p><b>
Pay</b><b>:</b> <b>$175,000 </b>- <b>$200,000</b></p>
<p>
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. <i>You may be eligible to participate in a Company incentive or bonus program.</i></p>
<p><b>
Benefits</b>: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Staff &amp; Management</p><p></p><ul><li>
Align with APS Platform Team, Portfolio Leads, and cross-functional teams (procurement, safety, finance) to ensure successful mobilization.</li><li>
Lead implementation of APS standards and processes for new contracts.</li><li>
Drive Continuous Improvement initiatives to achieve client outcomes, enhance experience, and meet financial objectives.</li><li>
Partner with business development, pricing, and Deal Desk teams to support proposals and operational strategies.</li><li>
Serve as subject matter expert for APS operations and develop improvement strategies.</li><li>
Manage duties directly or through subordinate leaders and IG Operational Networks based on contract needs.</li></ul><p></p><p><b><br>
Core Values &amp; Compliance</b></p><ul><li>
Uphold ABM&rsquo;s Core Values: Respect, Integrity, Collaboration, Innovation, Excellence, Trust.</li><li>
Execute APS Platform processes for all accounts and pursuits.</li></ul><p><b>
Leadership &amp; Team Management</b></p><ul><li>
Recruit, manage, and lead a team with APS expertise.</li><li>
Allocate resources and track costs across multiple projects.</li><li>
Foster a collaborative, high-performance operations culture.</li></ul><p><b>
Operational Excellence</b></p><ul><li>
Partner with CX/OS Program Manager to deliver mobilization.</li><li>
Establish and communicate APS strategy, policies, and standards.</li><li>
Ensure quality standards are defined, measured, and met.</li><li>
Oversee multiple workflows and drive decisions across teams.</li><li>
Manage special projects and other assigned duties.</li></ul><p><b>
Financial &amp; Risk Management</b></p><ul><li>
Apply strong financial acumen to manage P&amp;L and improve margins.</li><li>
Identify and mitigate operational risks proactively.</li></ul><p><b>
Client &amp; Business Development</b></p><ul><li>
Lead business development efforts, including site support and client presentations.</li><li>
Build internal and external networks to support growth.</li><li>
Collaborate with executives and IG leadership to achieve organizational goals.</li></ul><p><b>
Safety &amp; Compliance</b></p><ul><li>
Promote a culture of safety through required activities, inspections, and KPIs.</li></ul><p></p><p><b><br>
Relationships and Roles</b></p><p><b>
External Cooperation</b></p><ul><li>
Represent the ABM organization in client and external stakeholder interactions and presenting the ABM Ops Mobilization Process, Team, and Tools in growing and retaining new business.</li></ul><p><b>
APS Platform Team</b></p><ul><li>
Function as key on-site mobilization lead and leverage assigned resources per project. Act as a special project partner and subject matter expert representing the Platform Team to on-site operations and clients.</li><li>
ABM IG Sales/Operations (Internal)<ul><li>
Collaborate to drive operations metrics, support each existing and new account and drive standard APS process</li></ul></li><li>
IG Clients (External)<ul><li>
Function as Client Advocate, Key Representative and SME from ABM for APS Client ensure excellence at the point of service and client expectations are met</li></ul></li></ul><p><b>
Other Key Relationships (Internal)</b></p><ul><li>
ABM Industry Group (IG) Leaders: IG Senior Vice Presidents, IG Vice Presidents, Branch Managers, District Managers, Sales and Marketing, Strategic Account Management, Corporate Support Leaders, Directors and Vice Presidents, ABM University, Finance, Legal, Human Resources, Talent Acquisition</li></ul><p><b>
Accountability &amp; Partners</b></p><ul><li>
IG Leaders, APS Platform Team. IG colleagues and business partners, Client Experience &amp; Operations Support Team, and Clients, ABM Technical Solutions</li></ul><p></p><ul><li><b>
Education &amp; Experience</b><ul><li>
Bachelor&rsquo;s degree in Engineering, Facilities Management, or equivalent experience.</li><li>
10+ years in operations, business development, or leading sales/operations teams.</li><li>
Experience managing relationships with top-tier U.S. or multi-national clients.</li><li><b>
Technical &amp; Industry Knowledge</b><ul><li>
Proficient with enterprise systems: Salesforce, CMMS, BAS/BMS, IWMS.</li><li>
Familiarity with emerging technologies: IoT, VR, AI, Smart Buildings.</li><li>
Skilled in CRM tools for growth tracking (Salesforce, Microsoft Dynamics).</li><li>
Strong understanding of supplier relationship management and market dynamics.</li></ul></li><li><b>
Client &amp; Stakeholder Engagement</b><ul><li>
Ability to engage senior-level clients and lead business reviews, presentations, and retention initiatives.</li><li>
Proven ability to build and maintain strategic relationships for long-term growth.</li></ul></li><li><b>
Business &amp; Financial Acumen</b><ul><li>
Knowledge of P&amp;L statements, accounts receivable, and financial performance metrics.</li><li>
Strong analytical skills to identify margin improvement opportunities.</li></ul></li><li><b>
Technology &amp; Tools</b><ul><li>
Proficient in Microsoft Suite: PowerPoint, Power BI, Excel, Outlook, Word, Teams, OneNote.</li></ul></li><li><b>
Industry Awareness</b><ul><li>
Well-informed on market trends, regulations, and best practices in facility operations.</li><li>
Willingness to participate in panels, conferences, and industry networks.</li></ul></li></ul></li></ul><p></p><div>
<b>About Us</b>
<br>
<br>
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
<br>
<br>
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
<br>
<br>
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
<br>
<br>
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
<br>
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div><p></p>

Sr. Director of Operations - APS Mobilization Support

Ezee Fiber

<div><div><b>DIRECTOR, OPERATIONS</b></div>
<div></div><div><div><b>OUR VALUE</b></div>
<div>At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus&mdash;where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.</div>
<div></div><div><b>JOB SUMMARY
</b></div><div>As the Director of Operations, this role is responsible for driving the operational and strategic initiatives of the market. This leader reports directly to the Senior Vice President, General Manager for the market and oversees multiple functional areas, including Door-to-Door (D2D) Sales, Community &amp; Events, Facilities/Warehouse, and Field Services, ensuring these functions operate efficiently and align with the company&rsquo;s broader goals.</div>
<div>This leadership position requires a balance of strategic thinking, hands-on operational management, and the ability to foster cross-functional collaboration. As Ezee Fiber&rsquo;s boots-on-the-ground operational leader, the Director will play a critical role in guiding market growth, optimizing operational performance, and enhancing profitability while maintaining the highest standards of quality, safety, and compliance.</div>
<div></div><div><b>ESSENTIAL FUNCTIONS</b></div>
<ul><li><b> </b><b>Market Launch &amp; Execution: </b>Own the Michigan market launch from strategy through execution. Set the operating plan, align it to long-term company objectives, and adjust quickly as real-time field, permitting, and commercial conditions change.</li></ul>
<ul><li> <b>Cross-Functional Team Leadership: </b>Build, lead, and develop cross-functional regional teams across construction, engineering, operations, customer install, and support. Drive accountability, fast decision-making, and tight coordination so the market moves as one unit.</li></ul>
<ul><li> <b>Operational Excellence: </b>Deliver the network on schedule and on budget while holding the line on quality and safety. Remove roadblocks for project managers and field teams, prioritize critical path work, and keep production aligned with transport, light path readiness, and revenue targets.</li></ul>
<ul><li><b> </b><b>Financial Management:</b> Own the market P&amp;L. Allocate capital and resources where they produce the highest return; track performance against forecasts; and implement cost controls without slowing production or impacting customer experience.</li></ul>
<ul><li><b> </b><b>Stakeholder &amp; Municipal Relations: </b>Serve as the lead for municipal relationships across the region. Build and maintain partnerships with city leadership, engineering, and permitting teams; act as the primary point for escalations; and ensure Ezee Fiber is viewed as the most responsive and trusted operator in every community we enter.</li></ul>
<ul><li> <b>Performance Reporting:</b> Establish and lead the reporting cadence for the region. Use production, financial, and service data to measure performance, identify gaps, and course-correct early. Provide clear, actionable updates to the SVP &amp; General Manager and other senior leaders.</li></ul>
<ul><li><b> </b><b>Quality &amp; Compliance:</b> Ensure full compliance with all state, local, and company standards across permitting, construction, restoration, and customer operations. Establish quality assurance processes that scale as the regional footprint grows and protect the company&rsquo;s brand in every community.</li></ul>
<div></div><div><b>SUPERVISORY RESPONSIBILITIES</b></div>
<div>Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.
</div>
<div></div><div><b>QUALIFICATIONS</b></div>
<div><b>Education and Experience Requirements:</b> Bachelor&rsquo;s degree in Business Administration, Operations Management, Engineering, or a related field is preferred. (A Master&rsquo;s degree or relevant advanced certifications in business or operations is a plus.). Five &ndash; ten years of senior-level operations management experience in a high-growth, complex environment. Proven track record of leadership in driving operational performance and growth, preferably in fiber-optic telecommunications or a related industry (e.g., construction, utilities, or logistics).</div>
<div><b>Knowledge:</b></div>
<ul><li> Industry &amp; Operations: In-depth understanding of fiber-optic network operations and industry best practices across construction, engineering, and service delivery.</li></ul>
<ul><li> Regulatory Compliance: Strong knowledge of municipal permitting processes, safety regulations, and quality standards to ensure full compliance in all regional activities.</li></ul>
<ul><li> Business Functions: Broad understanding of key business functions (sales, community engagement, construction, network operations, customer support, etc.) and how they interconnect to drive market success.</li></ul>
<div><b>Skills:</b></div>
<ul><li> Strategic Planning: Ability to develop clear regional strategies aligned with corporate goals and translate them into effective operational plans, adjusting as market conditions evolve.</li></ul>
<ul><li> Financial Acumen: Proficiency in budgeting and full P&amp;L management, with the ability to allocate resources effectively and implement cost controls while supporting growth.</li></ul>
<ul><li> Project Management: Strong project leadership skills to coordinate complex, cross-functional initiatives, ensuring projects (network builds, market launches, service rollouts) are delivered on time and within budget.</li></ul>
<ul><li> Team Leadership: Excellent people management skills &ndash; able to recruit, mentor, and lead high-performing teams. Demonstrated ability to foster talent development, accountability, and a positive, collaborative work culture.</li></ul>
<ul><li> Communication: Exceptional communication and interpersonal skills. Adept at influencing and engaging stakeholders at all levels, and capable of representing Ezee Fiber in executive meetings, community forums, and customer interactions.</li></ul>
<ul><li> Problem-Solving: Analytical and process-oriented mindset. Skilled at interpreting operational and financial data to identify trends, troubleshoot issues, and drive continuous improvement.</li></ul>
<div><b>Abilities:</b></div>
<ul><li> Operational Agility: Adaptable and resilient in a fast-paced environment. Capable of managing multiple priorities and making sound decisions under pressure during high-growth phases or critical project situations.</li></ul>
<ul><li> Change Leadership: Ability to guide teams through growth and organizational change. Fosters an innovative, &ldquo;can-do&rdquo; mindset and embraces continuous improvement to meet evolving business needs.</li></ul>
<ul><li> Cross-Functional Coordination: Talent for breaking down silos and ensuring diverse departments work in unison. Able to drive cohesive execution among Sales, Construction, Engineering, Operations, and Support so that the region operates as an integrated unit.</li></ul>
<ul><li> Relationship Management: Proven ability to build and maintain strong relationships with external stakeholders, including city officials, community leaders, and key business partners, effectively representing Ezee Fiber&rsquo;s brand and values at the local level.</li></ul>
<ul><li> Accountability &amp; Initiative: High sense of ownership and accountability for regional results. Proactive in identifying and removing obstacles, implementing solutions, and upholding Ezee Fiber&rsquo;s standards of quality, safety, and customer service at all times.</li></ul>
<div></div><div><b>Core Competencies:</b></div>
<ul><li> Visionary Leadership: Inspires and motivates teams with a clear vision. Builds a culture of excellence, accountability, and teamwork aligned with Ezee Fiber&rsquo;s people-first values.</li></ul>
<ul><li> Execution Excellence: Drives disciplined operational execution to achieve strategic goals. Translates high-level vision into tangible results through effective planning and follow-through.</li></ul>
<ul><li> Operational &amp; Financial Acumen: Demonstrates strong operational planning and financial stewardship. Balances aggressive growth initiatives with efficient, quality-focused operations and prudent cost management, delivering sustainable and profitable results.</li></ul>
<ul><li> Communication &amp; Influence: Highly effective communicator and influencer. Confident presenting data-driven plans and performance updates to executives, and skilled at earning trust with stakeholders through transparency and integrity.</li></ul>
<ul><li> Adaptability &amp; Problem-Solving: Thrives in dynamic environments. Quickly adapts to new challenges or changes in the market, and excels at solving complex problems with creative, effective solutions.</li></ul>
<ul><li> Customer &amp; Community Focus: Unwavering commitment to a customer-first mindset and positive community impact. Ensures that all regional operations enhance the customer experience and uphold Ezee Fiber&rsquo;s reputation for service, integrity, and innovation.</li></ul>
<div></div><div><b>CERTIFICATES, LICENSES, REGISTRATIONS*</b></div>
<div>Valid Driver&rsquo;s License</div>
<div></div><div><b>PHYSICAL AND ENVIRONMENTAL REQUIREMENTS</b></div>
<div>The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this role, the associate is regularly required to analyze and interpret data, communicate effectively, and remain in a stationary position for extended periods of time. The associate will frequently access, input, and retrieve information using a computer and other standard office productivity devices.</div>
<div>The associate is regularly required to move about the office and corporate campus. This role may require the ability to occasionally lift or move items weighing up to 25 pounds and frequently lift or move items weighing up to 10 pounds.</div>
<div></div><div>The associate must also have the flexibility to work extended hours, including evenings or weekends, during critical project phases or emergency situations to support business objectives.</div>
<div></div><div><b>TRAVEL REQUIREMENTS</b></div>
<div>Travel may be required to support company operations, meetings, training, or field activities. Estimated travel is up to 10&ndash;20%, depending on business needs.</div>
<div></div><div><b>TOTAL REWARDS</b></div>
<ul><li>Competitive compensation package</li></ul>
<ul><li>Health, Dental and Vision insurance</li></ul>
<ul><li>401k match</li></ul>
<ul><li>Paid time off and other generous benefit programs</li></ul>
<ul><li>Tuition reimbursement</li></ul>
<div></div><div><b>WHY JOIN US</b></div>
<div>At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Director, Operations, you will play a critical role in building a new function that directly impacts our company&rsquo;s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.</div>
<div></div><ul><li><b>We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.</b></li></ul></div></div>

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