director of operations support

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
 
About the Job
 
Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Director of Operations

MIA Hospitality Management

<div>
 Director of Operations &ndash; Hyatt Place Melbourne Airport
 
 We are seeking a dynamic and results-oriented Director of Operations to lead the daily hotel operations of Hyatt Place Melbourne Airport and support the continued success of the property. This leadership role is responsible for ensuring exceptional guest satisfaction, driving financial performance, developing team members, and maintaining Hyatt brand standards. The ideal candidate is a hands-on hospitality leader with strong operational expertise, a passion for service excellence, and the ability to inspire high-performing teams.
 
 
 
 
 Responsibilities
 <ul>
 <li>
 Lead and oversee all day-to-day hotel operations, ensuring exceptional guest service and operational efficiency.
 </li>
 <li>
 Partner with the General Manager to achieve financial, guest satisfaction, and associate engagement goals.
 </li>
 <li>
 Ensure compliance with Hyatt brand standards, company policies, and all applicable federal, state, and local regulations.
 </li>
 <li>
 Drive revenue growth and profitability through effective labor management, expense control, and operational execution.
 </li>
 <li>
 Supervise and mentor department leaders, providing coaching, training, and performance evaluations.
 </li>
 <li>
 Foster a culture of accountability, teamwork, and continuous improvement throughout the hotel.
 </li>
 <li>
 Monitor guest feedback, online reviews, and service metrics to identify opportunities for operational enhancements.
 </li>
 <li>
 Collaborate with Sales, Revenue Management, and other departments to maximize hotel performance.
 </li>
 <li>
 Ensure the hotel maintains the highest standards of cleanliness, safety, maintenance, and guest experience.
 </li>
 <li>
 Assist with budgeting, forecasting, and financial analysis to support operational decision-making.
 </li>
 <li>
 Lead special projects, process improvements, and operational initiatives as assigned.
 </li>
 </ul>
 
 
 
 Requirements
 <ul>
 <li>
 Proven hotel operations management experience with a strong track record of driving guest satisfaction and financial results.
 </li>
 <li>
 Minimum of 3 years of hotel department head or hotel management experience required.
 </li>
 <li>
 Hyatt brand experience preferred.
 </li>
 <li>
 Demonstrated success leading teams in a hotel environment and developing future leaders.
 </li>
 <li>
 Strong understanding of hotel financial statements, labor management, budgeting, and forecasting.
 </li>
 <li>
 Excellent organizational and project management skills with the ability to prioritize multiple responsibilities.
 </li>
 <li>
 Exceptional leadership, communication, and interpersonal skills.
 </li>
 <li>
 Ability to make sound decisions in a fast-paced hospitality environment.
 </li>
 <li>
 Proficient in hotel operating systems and Microsoft Office applications.
 </li>
 <li>
 Flexible schedule, including the ability to work evenings, weekends, and holidays as business needs require.
 </li>
 </ul>
 
 
 
 Qualifications
 <ul>
 <li>
 3+ years of hotel department head or hotel management experience required.
 </li>
 <li>
 Hyatt brand experience preferred; experience with other major hotel brands such as Marriott, Hilton, or IHG is also acceptable
 </li>
 <li>
 Strong interpersonal, leadership, and communication skills.
 </li>
 <li>
 Proven ability to lead teams, drive operational excellence, and deliver exceptional guest experiences.
 </li>
 <li>
 Ability to work collaboratively across departments and effectively manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 Join our team and play a key role in delivering exceptional hospitality while helping drive the continued success of Hyatt Place Melbourne Airport.
 
</div>

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, 
Job Description 
We are seeking a dynamic and results-driven Director of operation to join our team in Madinah, Saudi Arabia. In this pivotal role, you will oversee daily operational activities, drive process improvements, and ensure seamless coordination across all departments. The ideal candidate will combine strategic thinking with hands-on execution, fostering a culture of efficiency, transparency, and continuous improvement while supporting our team to achieve organizational goals.<ul><li>
Oversee and optimize daily operational activities to ensure smooth, efficient business execution across all departments</li><li>
Develop, implement, and monitor operational processes and procedures that enhance productivity and reduce costs</li><li>
Analyze performance metrics and key performance indicators (KPIs) to identify opportunities for improvement and drive data-informed decision-making</li><li>
Lead, mentor, and manage operational teams, providing clear direction, support, and constructive feedback to foster professional growth</li><li>
Collaborate closely with cross-functional teams including sales, finance, and customer service to align operational strategies with organizational objectives</li><li>
Manage vendor and supplier relationships, ensuring quality standards, timely delivery, and cost-effectiveness</li><li>
Prepare and manage operational budgets, monitor expenditures, and implement cost control measures without compromising quality</li><li>
Ensure compliance with company policies, industry regulations, and quality assurance standards</li><li>
Identify and mitigate operational risks, developing contingency plans to maintain business continuity</li><li>
Champion innovative solutions and process improvements that enhance customer satisfaction and operational efficiency</li><li>
Communicate transparently with stakeholders, providing regular updates on operational performance and strategic initiatives</li><li>
Maintain flexibility and resilience in responding to changing business needs and operational challenges</li></ul> 

Qualifications 
<ul><li>
Proven experience in operations management or a similar supervisory role within a corporate environment</li><li>
Demonstrated expertise in process optimization, workflow analysis, and operational efficiency improvement</li><li>
Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions</li><li>
Proficiency in budget management, financial analysis, and cost control strategies</li><li>
Excellent leadership and team management capabilities with experience motivating and developing staff</li><li>
Outstanding organizational and time management skills with meticulous attention to detail</li><li>
Advanced communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels</li><li>
preferred prior experience in the food and beverage industry, with a strong understanding of daily operations management and service quality assurance.</li><li>
Proficiency in project management methodologies and tools</li><li>
Knowledge of quality assurance, compliance standards, and risk management practices</li><li>
Ability to work flexibly and adapt to changing priorities in a fast-paced environment</li><li>
Strong problem-solving abilities and decisiveness under pressure</li><li>
Passion for operational excellence and continuous improvement</li><li>
Familiarity with relevant operational software and management systems (preferred)</li><li>
Bachelor's degree in Business Administration, Operations Management, or a related field (preferred)</li></ul></div>

Director of operation (Saudi Only)

Wood

<div>The Role
This is an exciting opportunity for an experienced PMC Supervisor - Operations Support with a proven track record in in the Oil and Gas Engineering industry.
Our Clients and Projects
Designing the future. Transforming the world
Wood's Oil, Gas &amp; New Energies business is built on a strong legacy of delivering large and complex projects for national and international energy companies across the globe. We have experienced teams, a proven delivery model and a strong reputation.
We are the market-leading provider of integrated and innovative solutions that challenge the status-quo in the oil and gas upstream and midstream, onshore and offshore, gas to liquids and decarbonization and electrification markets. We pride ourselves in steady and predictable delivery, setting our sights on an exciting growth trajectory.
 
Energy security, transition and supply have never been more important. You, our enabling teams, are at the very forefront of transformative projects that are providing sustainable power to generations to come. We are the ones to bring low-carbon concepts to reality.
What we can offer
<ul><li>Meaningful and interesting projects : Delivered to high profile clients across the Energy Sector
</li><li>Commitment to Diversity and Inclusion: We are an organization actively committed to diversity and inclusion across our business
</li><li>Competitive remuneration package: With regular reviews to ensure we are rewarding at the right level in line with the market
</li><li>Medical Insurance: Ensures inpatient, and outpatient medical care is available should you require treatment
</li><li>Group Life and Personal Accident Insurance : The company provides Life Assurance cover
</li><li>End of Service Gratuity : In line with UAE Labor Law, all employees are eligible for an End of Service benefit
</li><li>The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company
</li><li>Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years&rsquo; service of our employees at 5 year service milestones
</li><li>Commitment to continued professional development : Development plans that are tailored to your individual needs and interests
</li><li>Global connections: Join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
</li><li>Energy Transition Academy: Join a community of experts sharing your knowledge and gaining more exposure to a variety of existing and emerging energy systems &ndash; delivered by experts in their field
</li></ul>The key objectives for this role are:
To supervise and control the Permit to Work (PTW) system ensuring all work activities on site are authorized, risk-assessed, and executed safely in compliance with ADNOC HSE standards, project procedures, and regulatory requirements.</div>
 <div><ul><li>Supervise the issuance, monitoring, and closure of work permits for all construction and maintenance activities
</li><li>Ensure permits are issued in accordance with ADNOC PTW procedures and project HSE requirements
</li><li>Verify that all required risk assessments, method statements, and safety documents are attached before permit approval
</li><li>Maintain strict control over simultaneous operations (SIMOPS) activities
</li><li>Coordinate with construction, operations, HSE, and contractor teams before permit issuance
</li><li>Conduct site verification to confirm work conditions match permit requirements
</li><li>Ensure conflicting permits or hazardous activities are identified and controlled
</li><li>Ensure all activities comply with ADNOC HSE standards, PTW procedures, and safety regulations
</li><li>Verify isolation certificates, gas testing results, and safety precautions before issuing permits
</li><li>Stop work if unsafe conditions are identified
</li><li>Supervise the permit office operations and ensure proper documentation control
</li><li>Maintain permit registers, logs, and records for auditing purposes
</li><li>Monitor permit validity and ensure timely suspension, extension, or cancellation
</li><li>Conduct regular worksite inspections to ensure work is performed as per permit conditions
</li><li>Monitor high-risk activities such as: Hot work, Confined space entry, Excavatio, Lifting operations, Electrical isolation
</li><li>Provide PTW system training and guidance to contractors and project personnel
</li><li>Support the implementation of ADNOC HSE policies and safe work practices
</li><li>Prepare daily permit reports and activity logs
</li><li>Report permit violations, safety issues, and incidents to the HSE Manager</li></ul></div>
 <div>What makes you remarkable
At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
Expected:
<ul><li>Bachelor&rsquo;s Degree or Diploma in Engineering (Mechanical, Electrical, Civil, or related discipline)
</li><li>Minimum 10 years of experience in oil &amp; gas onshore projects
</li><li>At least 5 years&rsquo; experience as Permit Issuer / Area Authority
</li><li>Strong experience on ADNOC Onshore projects is mandatory
</li><li>ADNOC Permit to Work (PTW) Issuer / Area Authority Certification
</li><li>H2S Awareness
</li><li>IOSH / NEBOSH (preferred)
</li><li>First Aid &amp; Fire Fighting</li></ul></div>
 <div><div>Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 45 countries, employing around 25,000 people. www.woodplc.com 
</div><div></div> 
<div>Diversity Statement
</div><div>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</div></div>

Supervisor - Operations Support

Dr Firas Dental & Orthodontic Center

Job Description:Working with a number of Departments and Seniors, the role will provide clerical and administrative support to Departmental Managers and assists in coordinating all aspects of daily operations for both Medical and Support Departments. As an operations coordinator, the job holder should be able to resolve problematic situations efficiently and have excellent communication and organizational skills. The role will play a part of the Business Development of the Dental Center till its full growth. Ultimately, an outstanding operations coordinator should be able to ensure the smooth daily operations of the Dental Center.A. General Services<ul><li>Oversee the day-to-day operations of the facility with the goal of providing high-quality and efficient dental service to patients. This involves assisting with the daily operations for both Medical and Support.</li><li>Be the designated person to act as the bridge between departments and branches of the center.</li><li>Communicate effectively, professionally, and in a timely manner with both internal and external departments, including both main and branch staff members</li><li>Develop and maintain strong professional relationship with team members and Department Heads, including but not limited to HR Director, Finance Director, IT Director, Licensing Officer, Marketing Director, BD Director, Engineering Manager, OT Manager etc.</li><li>Assume responsibility for coordinating with the GA and OT Manager for any necessary dental surgery preparation.</li><li>Take lead with project management by creating assignments, tracking progress, and resolving issues.</li><li>Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made</li><li>Performing administrative tasks such as emailing designated personnel from different departments to efficiently solve concerns in daily operations.</li><li>Assist the human resources department with employee complaints and work with other relevant departments to address them.</li><li>Preparing and maintaining operations documents and reports.</li><li>Provide administrative support during audits as required and/or assigned.</li></ul>B. Business Development<ul><li>Arrange business meetings with prospective clients (ex: Universities, Schools, Organizations)</li><li>Attend Marketing Events and Campaigns conducted by FDOC or Reem Hospital to represent the Dental Department</li><li>Coordinate with Procurement and Suppliers for Marketing items to be used</li><li>Propose business ideas to improve Brand Reputation and Financial Growth</li></ul>C. Compliance<ul><li>Create process controls to ensure all daily operations are aligned and following the processes, policies and regulations of FDOC and Reem Hospital</li><li>Ensure proper documentation and record management of all Administrative and Medical Department</li><li>Adhere to all applicable rules and regulations of DOH and the center</li><li>Ensure confidentiality of employee and patient&rsquo;s information</li><li>Knowledgeable in DOH Rankin Audits and JCIA Accreditation.</li></ul>Job Type: Full-timeWork Location: In person

Operations Coordinator

NIVA Health

<div>Director of Operations - Wound Care (Remote)
NIVA Health is seeking an experienced and results-oriented Director of Operations to lead and scale operational performance across our growing mobile healthcare organization. This fully remote leadership position is responsible for overseeing regional clinical operations through a team of Directors of Nursing (DONs) who manage mobile wound care providers delivering services in skilled nursing facilities, assisted living communities, patients' homes, and other post-acute care settings.
The Director of Operations will serve as a key operational leader responsible for driving performance, accountability, quality outcomes, patient satisfaction, provider productivity, workforce development, and operational excellence across multiple markets. This role requires a healthcare operations executive who can effectively lead through layers of management, develop high-performing teams, and create scalable systems that support rapid organizational growth.
Candidates with backgrounds as Licensed Nursing Home Administrators (LNHA/NHA), Regional Healthcare Administrators, Executive Directors, Multi-Site Healthcare Operators, Home Health Administrators, Regional Directors of Operations, or Healthcare Practice Leaders are strongly encouraged to apply.
Essential Responsibilities:
Operational Leadership<ul><li>
Provide strategic and operational oversight for multiple markets and clinical service regions.</li><li>
Lead a team of Directors of Nursing responsible for supervising mobile wound care provider teams.</li><li>
Ensure consistent execution of operational standards, workflows, and performance expectations across all regions.</li><li>
Develop scalable systems, processes, and infrastructure to support organizational growth.</li><li>
Monitor operational performance and implement improvement initiatives to increase efficiency and effectiveness.</li></ul>
Leadership &amp; Team Development<ul><li>
Directly supervise and mentor Directors of Nursing and other operational leaders.</li><li>
Build a culture of accountability, collaboration, and continuous improvement.</li><li>
Establish performance expectations and leadership development plans for operational management teams.</li><li>
Partner with clinical leadership to recruit, retain, and develop top talent.</li></ul>
Mobile Healthcare Operations Management<ul><li>
Oversee operational support for mobile wound care providers treating patients in skilled nursing facilities, assisted living facilities, homes, and other care settings.</li><li>
Ensure provider scheduling, staffing models, patient access, and geographic coverage align with business objectives.</li><li>
Collaborate with clinical leadership to optimize patient care delivery workflows.</li><li>
Identify and remove operational barriers affecting provider productivity and patient outcomes.</li></ul>
Quality &amp; Compliance<ul><li>
Ensure compliance with federal, state, and organizational healthcare regulations.</li><li>
Monitor quality indicators, patient outcomes, and operational performance metrics.</li><li>
Lead operational readiness efforts for audits, accreditation reviews, and compliance initiatives.</li><li>
Partner with clinical leadership to drive continuous quality improvement efforts.</li></ul>
Financial &amp; Business Performance<ul><li>
Manage operational budgets and resource allocation.</li><li>
Monitor productivity, labor utilization, and operational efficiency metrics.</li><li>
Identify opportunities to improve profitability while maintaining exceptional patient care.</li><li>
Support forecasting, strategic planning, and market expansion initiatives.</li></ul>
Strategic Growth<ul><li>
Lead operational implementation of new markets, service lines, and organizational initiatives.</li><li>
Partner with executive leadership on strategic growth planning.</li><li>
Support integration of technology, automation, and workflow optimization initiatives.</li><li>
Drive successful organizational change management efforts.</li></ul>
Qualifications:
Required<ul><li>
Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Public Health, or related field.</li><li>
Minimum 5 years of healthcare operations leadership experience.</li><li>
Experience managing leaders who oversee clinical or healthcare service teams.</li><li>
Demonstrated success leading multi-site or geographically dispersed healthcare operations.</li><li>
Strong experience with staffing, workforce management, operational metrics, and performance improvement.</li><li>
Exceptional leadership, communication, and organizational skills.</li></ul>
Preferred<ul><li>
Licensed Nursing Home Administrator (LNHA/NHA) experience.</li><li>
Regional Director of Operations experience.</li><li>
Home Health, Post-Acute Care, Skilled Nursing, Assisted Living, Hospice, Mobile Healthcare, or Value-Based Care experience.</li><li>
Master's degree (MBA, MHA, MPH, MSN, or related field).</li><li>
Experience scaling healthcare operations across multiple states or markets.</li></ul>
Key Performance Indicators
The Director of Operations will be accountable for:<ul><li>
Patient satisfaction and experience scores</li><li>
Clinical team retention and engagement</li><li>
Provider productivity and utilization</li><li>
Operational efficiency metrics</li><li>
Quality and compliance performance</li><li>
Market growth and expansion goals</li><li>
Revenue and profitability targets</li><li>
DON leadership development and performance</li></ul>
Nursing Home Administrators often possess the exact leadership experience needed to succeed at NIVA Health, including:<ul><li>
Managing large interdisciplinary healthcare teams.</li><li>
Supervising Directors of Nursing and clinical leadership.</li><li>
Leading multi-million-dollar healthcare operations.</li><li>
Driving quality outcomes and regulatory compliance.</li><li>
Managing staffing, scheduling, and workforce performance.</li><li>
Balancing patient care excellence with financial performance.</li><li>
Leading organizations through growth, change, and operational challenges.</li></ul>
At NIVA Health, these skills translate into leading a high-performing network of Directors of Nursing and mobile wound care providers delivering exceptional care wherever patients call home.
Job Type: Full-time (8am-5pm EST)
Location: Remote (U.S.)
Travel Required: 15&ndash;30% travel for leadership meetings, market visits, training, and operational oversight. 
Apply Today! 
Learn more about us at https://nivahealthwoundcare.com/ and become part of NIVA Health&rsquo;s mission to redefine patient care&mdash;one healing wound at a time.</div>

Wound Care Director of Operations (Remote)

Willow Collective

Reports To: Board of DirectorsSalary Range: $80,000 - $120,000**The Willow Collective is committed to equitable compensation practices. Placement within the salary range will be determined based on the selected candidate's education, licensure, leadership experience, fundraising and organizational development expertise, and demonstrated qualifications relevant to the role.Position SummaryThe Executive Director serves as the chief executive and strategic leader of The Willow Collective, guiding the organization's mission to strengthen parental, infant, and early childhood mental health through relationship-based, trauma-informed care. Rooted in the belief that children thrive in safe, trusting relationships with supported caregivers, the Executive Director works to advance a community where all families with young children have access to the services, connections, and support they need to flourish.Working closely with the Board of Directors, Clinical Lead, and Operations Director, the Executive Director provides leadership across organizational strategy, financial sustainability, resource development, community partnerships, and organizational culture. The Executive Director serves as the primary ambassador for The Willow Collective, cultivating relationships that strengthen the organization's impact while helping build a coordinated system of care for families in the perinatal and early childhood stages of life.This leader will steward the organization's next chapter of growth by balancing vision with operational excellence, fostering a resilient and reflective workplace culture, and ensuring that Willow Collective remains a trusted source of healing, connection, and hope for children, caregivers, and communities throughout Northern Colorado.Leadership &amp; Organizational Management● Develop and implement the organization's strategic vision, goals, and growth initiatives.● Lead long-term planning to expand access to infant and early childhood mental health services.● Supervise and support the Clinical Lead and Operations Director, ensuring alignment between clinical excellence, operational effectiveness, and organizational sustainability.● Foster a culture rooted in relationship-based, trauma-informed, and culturally responsive care.● Support Board development, governance, strategic planning, and committee engagement.● Monitor organizational performance and implement continuous improvement strategies.Resource Development &amp; Sustainability● Develop and implement a diversified revenue strategy to support long-term organizational sustainability.● Cultivate and steward relationships with foundations, government agencies, healthcare partners, donors, and community stakeholders.● Lead grant development, contract negotiation, fundraising efforts, and strategic partnership opportunities.● Blend and braid multiple funding streams, including Medicaid reimbursement, grants, philanthropy, contracts, and private-pay revenue.● Monitor policy, reimbursement, and funding trends and proactively adapt organizational strategy.● Ensure responsible stewardship of organizational resources and alignment between mission, impact, and financial sustainability.Operational Oversight● Provide executive oversight of organizational operations, administrative systems, compliance functions, and infrastructure.● Ensure effective systems for human resources, billing, documentation, quality assurance, and regulatory compliance.● Support the Operations Director in maintaining efficient organizational processes and a high-functioning workplace culture.● Oversee organizational communications, public relations, and brand strategy.Community Partnerships &amp; Systems Leadership● Serve as the primary external representative and ambassador for The Willow Collective.● Build and sustain strategic partnerships across behavioral health, child welfare, healthcare, judicial, early childhood, and community-based systems.● Represent the organization in coalitions, collaborative initiatives, public forums, and advocacy efforts.● Advance community awareness of infant and early childhood mental health and promote systems-level solutions that improve outcomes for children and families.● Support the development of training, consultation, and workforce development initiatives that strengthen the broader IECMH ecosystem.Required Qualifications● Minimum of 5 years of leadership or management experience in behavioral health, infant and early childhood mental health, healthcare, nonprofit administration, or a related field.● Demonstrated knowledge of infant and early childhood mental health principles, attachment theory, trauma-informed care, and family systems.● Experience managing organizational budgets, financial operations, and multidisciplinary teams.● Demonstrated experience navigating Medicaid-funded behavioral health systems, reimbursement structures, and regulatory requirements.● Experience developing, managing, or overseeing multiple funding streams, including Medicaid, grants, contracts, philanthropy, and/or private-pay revenue.● Experience building and maintaining community partnerships across behavioral health, healthcare, child welfare, early childhood, judicial, educational, or community-based systems.● Strong interpersonal, organizational, communication, and relationship-building skills.● Demonstrated ability to lead organizational change, strategic planning, and continuous improvement initiatives.● Commitment to reflective practice, cultural humility, equity, and relationship-centered leadership.Preferred Qualifications● Master's degree in a relevant field, including Social Work, Counseling, Psychology, Marriage and Family Therapy, Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related discipline.● Licensed behavioral health professional (LCSW, LPC, LMFT, Psychologist, or equivalent).● Experience serving in an executive leadership role within a nonprofit, healthcare, or behavioral health organization.● Demonstrated success in fundraising, grant development, donor cultivation, and resource development.● Experience supervising senior leaders, managers, or multidisciplinary leadership teams.● Experience working with public funding sources, government contracts, or community-based behavioral health initiatives.● Bilingual or multicultural competencies.Core Competencies● Relationship-centered leadership● Strategic thinking and organizational vision● Financial stewardship and sustainability planning● Resource development and fundraising● Change management and organizational development● Emotional intelligence and reflective practice● Community partnership development● Medicaid and healthcare systems navigation● Cultural humility and equity-minded leadership● Collaboration, advocacy, and systems-buildingCANDIDATES:Please submit a cover letter and resume to contact@willowcollectivefoco.com by close of business on July 6, 2026.Pay: $80,000.00 - $120,000.00 per yearWork Location: Hybrid remote in Fort Collins, CO 80525

Executive Director

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