director of patient financial services

Banner Health

<div><p><b>Primary City/State:</b></p>
Tucson, Arizona<p></p><p><b>
Department Name:
</b></p>Banner Staffing Services-AZ<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><p>
Good health care is key to a good life. At Banner Health, we understand that, and that&rsquo;s why we work hard every day to make a difference in people&rsquo;s lives. We&rsquo;ve united under a common goal: Make health care easier, so life can be better. It&rsquo;s a lofty goal, but it&rsquo;s one we&rsquo;re committed to seeing through. Do you like the idea of making a positive change in people&rsquo;s lives &ndash; and your own? If so, this could be the perfect opportunity for you. Apply now.</p><p></p><p>
Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.</p><p></p><p>
As a valued and respected Banner Health team member, you will enjoy:</p><ul><li>
Competitive wages</li><li>
Paid orientation</li><li>
Flexible Schedules (select positions)</li><li>
Fewer Shifts Cancelled</li><li>
Weekly pay</li><li>
403(b) Pre-tax retirement</li><li>
Employee Assistance Program</li><li>
Employee wellness program</li><li>
Discount Entertainment tickets</li><li>
Restaurant/Shopping discounts</li><li>
Auto Purchase</li><li>
Plan</li></ul><p></p><p>
Registry/Per Diem positions do <b>not</b> have guaranteed hours and <b>no</b> medical benefits package is offered.</p><p>
As a patient financial services representative, you will be responsible for verifying insurance, explaining bills, collecting co-payments and outstanding balances, and assisting patients with financial assistance programs. You will act as a liaison between patients, insurance companies, and healthcare providers to resolve issues and ensure timely payments. <b>This is a full-time position, scheduled Monday through Friday, 8:00am to 4:30p</b></p><p></p><p>
POSITION SUMMARY<br>
This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.<br>
<br>
CORE FUNCTIONS<br>
1. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patient&rsquo;s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient&rsquo;s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.<br>
<br>
2. Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.<br>
<br>
3. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).<br>
<br>
4. Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.<br>
<br>
5. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patient&rsquo;s needs in financial services.<br>
<br>
6. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.<br>
<br>
7. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.<br>
<br>
8. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.<br>
<br>
MINIMUM QUALIFICATIONS</p><p><br>
High school diploma/GED or equivalent working knowledge.<br>
<br>
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.<br>
<br>
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.<br>
<br>
PREFERRED QUALIFICATIONS</p><p><br>
Work experience with the Company&rsquo;s systems and processes is preferred. Previous cash collections experience is preferred.<br>
<br>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Front Office Patient Financial Service Representative Alzheimers Institute

Anderson Hospital

<div><p><b>Job Summary</b><b>: Bills Commercial and non-government claims for Anderson Hospital, Community Hospital of Staunton, Maryville Imaging, and Anderson Home Care. Also bills Medicare Advantage, Tricare, and Central Billing Office claims. Works claim edits in Meditech and Claims Management (XClaim); and processes late and lost charges.</b></p><p>
</p><p><b>Job Responsibilities:</b></p><ul><li><b>
Bills all Commercial and other non-government claims, regardless of patient status or bill type.</b></li><li><b>
Bills all Medicare Advantage, Tricare, and Central Billing Office claims, regardless of patient status or bill type.</b></li><li><b>
Bills claims accurately and in compliance with contractual requirements, as well as federal and state regulations.</b></li><li><b>
Reviews Meditech account checks and resolves issues to expedite claim payment.</b></li><li><b>
Reviews and analyzes all Commercial and other assigned claim group late and lost charges and determine necessary action to bill or adjust charges in compliance with hospital policy.</b></li><li><b>
Participates in department education regarding payor changes and standards, and maintains a current knowledge of Commercial payor billing requirements.</b></li><li><b>
Identifies and recommends opportunities for process improvement in Patient Financial Services, or other Revenue Cycle departments, as related to the PFS processes.</b></li></ul><p><b>
Education Requirements and Other Requirements:</b></p><p>
Education Level:</p><p>
High school diploma or equivalent.
</p><p>Certification/Licensure: N/A</p><p>
Experience Requirements:</p><p>
Previous experience in Commercial billing preferred.</p><p>
Previous experience in hospital patient accounts experience preferred.</p><p>
Office procedures and keyboarding minimum 50 wpm preferred.</p><p>
Microsoft Word and Excel experience helpful</p><p>
Other computer and organizational skills preferred.</p><p>
Meditech experience helpful.</p></div><p></p>

Commercial Biller - Patient Financial Services - FT Days

The Southwell Co.

<div><div>DEPARTMENT: SOUTHWELL ENT
</div><div>F ACILITY: Tift Regional Medical Center
</div><div>WORK TYPE: Full Time
</div><div>S HIFT: Daytime<br>
</div><div></div><div><b>SUMMARY:
</b></div><div>The Office Specialist/Patient Financial Consultant is responsible for coordinating all communications within the clinic and handling administrative and financial processes to support daily operations. This includes transcribing physician orders, registering patients, staying up to date on insurance requirements, and collecting payments for surgeries and procedures. The Office Specialist/Patient Financial Consultant works closely with Patient Access at the hospital to ensure compliance with current registration guidelines and provides excellent customer service to patients, families, visitors, physicians, coworkers, and other medical and non-medical personnel. This position reports directly to the Practice Manager.<br>
</div><div></div><div><b>RESPONSIBILITIES:
</b></div><div>* Correctly Transcribes physician&rsquo;s orders into mainframe using appropriate forms.
<br>
<ul><li>Coordinates scheduling, needed follow-ups, and referrals for patients.
</li><li>Demonstrates the ability to handle confidential information with discretion for the patient, family, and/or co-worker.
</li><li>Assist in answering incoming phone calls by providing information or assistance to patients, referring physician offices, and other callers; transfers calls to the appropriate personnel or takes accurate messages as needed.
</li><li>Performs general clerical duties such as filing, mailing, faxing and copying.
</li><li>Assist in ordering office and medical supplies as requested.
</li><li>Maintains current knowledge of hospital and department policies and procedures.
</li><li>Receives payments from patients and issues receipts accurately.
</li><li>Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (&ldquo;TRHS&rdquo;) policies as they presently exist and as they change or are modified.
</li><li>Understands and adheres to: TRHS&rsquo; compliance standards as they appear in TRHS&rsquo;s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
</li><li>Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
</li><li>Offers suggestions on ways to improve operations of department and reduce costs.
</li><li>Attends all mandatory education programs.
</li><li>Improves self-knowledge through voluntarily attending continuing education/certification classes.
</li><li>Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
</li><li>Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
</li><li>Volunteers/participates on hospital committees, functions, and department projects.
</li><li>Manages resources effectively.
</li><li>Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
</li><li>Makes good use of time so as to not create needless overtime.
</li><li>Collects and records payments for surgeries and procedures in accordance with established protocols.
</li><li>Verifies patient insurance eligibility and benefits prior to scheduled appointments or procedures.
</li><li>Ensures all required authorizations and referrals are obtained and documented in the patient record.
</li><li>Assists in resolving patient billing questions or concerns, providing clear explanations of charges and payment options.
</li><li>Coordinates with Patient Access and Revenue Cycle teams to address registration or billing discrepancies.
</li><li>Supports front office workflow efficiency by identifying process improvements or gaps in communication.
</li><li>Participates in departmental meetings and contribute to efforts to improve patient satisfaction.<br>
</li></ul></div><div></div><div><b>EDUCATION:
</b></div><div>* High School Diploma or Equivalent<br>
<br>
</div><div></div><div><b>OTHER INFORMATION:
</b></div><div>One year of hospital or physician experience, preferred. Certified Nursing Assistant or Medical Assistant diploma, preferred.</div><br>
 <div></div><br>
<div><b>Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.</b></div></div><div></div>

Office Specialist/Patient Financial Consultant

Penn State Health

<div></div><div><div><p><b>Penn State Health</b> - <b>Penn State Health Corporation</b></p><p></p>
<p><b>Location:</b> US:PA: Hershey<br>
<b>Work Type:</b> Full Time<br>
<b>FTE: </b>1.00<br>
<b>Shift:</b> Day<br>
<b>Hours:</b> 8:00a - 4:30p<br>
<b>Recruiter Contact:</b> Garrett C. Kieffer at [email protected]</p>
<p><b>SUMMARY OF POSITION:</b></p>
<p></p><p>Under the direction of the Team Leader, is responsible for the resolution and collection of an assigned group of third party accounts, performing follow-up, adjustments, refunds, and administrative duties as assigned.</p><p>
 </p><p><b>MINIMUM QUALIFICATION(S):</b></p><p></p>
<p></p><ul><li>High School Diploma or equivalent required</li></ul><p></p>
<p><b>WHY PENN STATE HEALTH?</b></p><p>
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.</p><p></p><p><b>
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:</b></p><ul><li><b><i>
Be Well </i></b>with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).</li><li><b><i>
Be Balanced </i></b>with Generous Paid Time Off, Personal Time, and Paid Parental Leave.</li><li><b><i>
Be Secured</i></b> with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.</li><li><b><i>
Be Rewarded</i></b> with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.</li><li><b><i>
Be Supported</i></b> by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.</li></ul>
<p><b>WHY PENN STATE HEALTH CORPORATION?</b></p>
<p>There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.</p><p>
Within Penn State Health&rsquo;s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.<br>
</p><p><b>YOU TAKE CARE OF THEM. WE&rsquo;LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence &ndash; that&rsquo;s Penn State Health. But what makes our healthcare award-winning? That&rsquo;s all you.</b></p><p><i>
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. </i><i>All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.</i></p><p><i>
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health&rsquo;s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.</i></p><p></p><p>
<b>Union: </b>Non Bargained</p></div></div><div></div>

Associate Patient Account - Patient Financial Services Hospital

Adventist HealthCare

<div>AHC Learning - FWMC Lantz Building<div></div><div><i><br>
</i></div>
Fort Washington Medical Center seeks to hire a HIM Analyst who will embrace our mission to extend God&rsquo;s care through the ministry of physical, mental and spiritual healing.<br>
<br>
As a HIM Analyst you will:<br>
<ul><li>Reviews the medical record for completeness, accuracy, and consistency according to The Joint Commission, Medical Staff Bylaws and Rules and Regulations.</li><li>Analyze electronic charts for record completion to track and manage deficiencies</li><li>Locate, track, and coordinate electronic documents, including transcription</li><li>May assist with chart pickup, as time permits, and with reconciling retrieved medical records against patient discharge lists, ensuring receipt of all records within 24 hours of patient discharge</li><li>May batch, label and route loose reports, late charts/documentation for scanning and may scan and index loose reports/documents that are critical to coding, prioritizing according to policy</li><li>Additional duties as assigned</li></ul><br>
Qualifications include:<br>
<ul><li>High school graduate or GED</li><li>Associate or bachelor&rsquo;s degree in HIM, preferred</li><li>5+ year experience in HIM</li><li>RHIT, preferred</li></ul><div></div><div>
Work Schedule:</div><div>
Employment Type: Full-time<br>
Hours per Week: 40 hrs/week<br>
Typical Daily Schedule: 8:00 AM&ndash;4:30 PM Monday through Friday<br>
Shift Type: Day</div><div></div><div>
Pay Range:</div>
$19.21 - $24.90<div>
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.</div><div></div><div>
Under the Fair Labor Standards Act (FLSA), this position is classified as:</div>
United States of America (Non-Exempt)<div></div><div>
At Adventist HealthCare our job is to care for you.</div><div>
We do this by offering:</div><ul><li><div>
Work life balance through nonrotating shifts</div></li><li><div>
Recognition and rewards for professional expertise</div></li><li><div>
Free Employee parking</div></li><li><div>
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire</div></li><li><div>
Employer-paid Short &amp; Long-Term Disability, Basic Life Insurance and AD&amp;D, (short-term disability buy-up available)</div></li><li><div>
Paid Time Off</div></li><li><div>
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period</div></li><li><div>
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness &amp; accident insurance</div></li><li><div>
Subsidized childcare at participating childcare centers</div></li><li><div>
Tuition Reimbursement</div></li><li><div>
Employee Assistance Program (EAP) support</div></li></ul><div></div><div>
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.<br>
<br>
If you want to make a difference in someone&rsquo;s life every day, consider a position with a team of professionals who are doing just that, making a difference.</div><div><br>
Join the Adventist HealthCare team today, apply now to be considered!</div><div></div><div>
COVID-19 Vaccination</div><div>
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.</div><div></div><div>
Tobacco and Drug Statement</div><div>
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.</div><div></div><div><br>
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.</div><div></div><div><br>
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (&quot;Nicotine products&quot; include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).</div><div></div><div>
Equal Employment Opportunity<br>
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.</div><div></div><div>
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants&rsquo; religious beliefs.</div><div></div><div>
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.</div></div>

HIM Analyst, Day Shift, Patient Financial Services

Arnot Health

<p>MAIN FUNCTION:<br>
Supervises day-to-day activities of the Patient Access team with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics. Reports to Systems Director of Patient Access &amp; Credit.<br>
DUTIES AND RESPONSIBILITIES:<br>
1.<br>
Is responsible for daily productive operations of Patient Access team. Team should be achieving 95% pre-registration rates. Maintaining regulatory and functional knowledge of all information required to register all patient types in database to ensure timely &amp; accurate reporting/billing.<br>
2.<br>
Fosters team building throughout Patient Access team by ensuring staff are accurately trained, maximizing usage of applicable tools, and meeting applicable Service Standards continuously.<br>
3.<br>
Prepares work schedules and coordinates/assigns daily duties to staff. Ensures employees are complying with attendance guidelines and time cards reflect an accurate record of time.<br>
4.<br>
Performs daily quality audits on Patient Access team and shares feedback with applicable employees, while monitoring and trending repetitive behavior. Audit rate should be less than 2-5% per employee.<br>
5.<br>
Is responsible for instituting and engaging Patient Access team in meeting financial collection Service Standard goals as well as meeting with patients/family, as applicable, to discuss financial obligations. Ensure cash out procedures are followed and a balance deposit is generated.<br>
6.<br>
Is responsible for development and maintenance of payor requirements, including creating &quot;cheat sheets&quot; and training manuals that support Patient Access team successful processes.<br>
7.<br>
Performs and keeps Director, Patient Access and Credit Services informed of Service Standards goals, performance evaluations and disciplinary issues, as well as other related statistical data or issues involving the Patient Access team. Engages Director in new hire process.<br>
8.<br>
Is responsible for timely completion of introductory period and annual performance evaluations on Patient Access team.<br>
9.<br>
Is responsible for cost control and development of process efficiencies while assisting Director in meeting/maintaining budgetary goals.<br>
10.<br>
Is responsible for ensuring registration system is updated and generating accurate work lists for Patient Access team to utilize, which includes vendor lists, such as RelayHealth or Passport.<br>
8524.070<br>
11.<br>
Is responsible for ensuring Patient Access team distributes patient related materials and obtaining patient or designee's signature on all necessary consents, permits, financial forms, as well as charity application, when applicable.<br>
12.<br>
Ensures Patient Access team completes accurate charge entry, including but not limited to Observation, Laboratory, Radiology, Therapy and/or Physicians services as applicable to assigned area. Quality audit and training should be conducted periodically.<br>
13.<br>
Ensures Patient Access team does not allow services to occur without proper precertification, such as Same Day Surgery Accounts, Outpatient Radiology &amp; Cardiology Tests, and/or Physician Services, or Pharmacy Services.<br>
14.<br>
Assists Patient Access team in coordination efforts with Nursing Services/Designee on the efficient use of available beds, including inpatient, observation and skilled, while adhering to appropriate registration/charge entry standards.<br>
15.<br>
Assists with centralized scheduling for System using applicable databases. Ensures proper department/physician has relative information and assists with maximizing schedule capacity.<br>
16.<br>
In order to provide the highest quality of care to our patients, may be required to work beyond normal scheduled shifts and will be required to comply with the System's attendance policy.<br>
17.<br>
Employee will assist in staff training of peers, colleagues and management, as applicable/requested.<br>
18.<br>
Employee is required to comply with all then-current and future policies and procedures and report directly to the Director, Patient Access and Credit Services.<br>
19.<br>
Employee is responsible for attending all mandatory educational, compliance and safety program sessions.<br>
20.<br>
Employee understands and demonstrates the importance of satisfying the needs of the patient/customer by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout the System.<br>
21.<br>
It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.<br>
EDUCATION:<br>
High school diploma or equivalent.<br>
EXPERIENCE:<br>
A minimum of three (3) years prior healthcare, finance, collection or billing experience required. Experience with computer applications required. Medical terminology and coding experience beneficial.<br>
8524.070<br>
REQUIREMENTS:<br>
Good interpersonal skills; able to related well with a wide cross-section of professionals, patients and others in System. Must be polite, courteous and trustworthy in safeguarding confidential information. All functions are essential.<br>
PHYSICAL DEMANDS:<br>
Light physical activity. Emergency room environment (as applicable). Patient interaction with sitting, walking and computer usage required.<br>
EXPOSURE CATEGORY:<br>
Category III. Tasks that involve no exposure to blood, body fluids, or tissues. Category I tasks are not a condition of employment.</p>

Patient Access Supervisor

Prairie Ridge Health

<div><p>Prairie Ridge Health is looking for a team member to join our Clinic team in the role of Director of Clinic Operations. This position is a 1.0 FTE (40 hours per week) and as a key member of the leadership team, this position will work onsite and participate in an on-call rotation. The Director of Clinic Operations monitors and directs the daily operations of the Prairie Ridge Health (PRH) owned clinics consistent with the Mission, Vision and Values of PRH...</p>
<p><b>
POSITION SUMMARY</b></p>
<p>
The Director of Clinic Operations monitors and directs the daily operations of the Prairie Ridge Health (PRH) owned clinics consistent with the Mission, Vision and Values of PRH. The Director has responsibility for the hiring of employees for their areas, performance evaluations, and dismissal when appropriate. The Director is also responsible for communicating defined expectations to the staff and providing or developing the support, skill set, and competencies needed for the roles in each of the departments. The Director has oversight of staff development and identifying the strengths of the staff, budget development, and compliance with the Joint Commission, HIPAA, and other regulatory agencies. The Director possesses an in-depth professional working knowledge and the skills required to properly perform clinic operations services. The Director will coach, mentor, and recognize staff. They are responsible for ensuring the department is staffed in accordance with established guidelines, with quality, patient safety, and fiduciary expectations in mind. This position is responsible service line development, provider onboarding, for assuring excellent patient care, customer service and clinical outcomes. The Director works with staff to plan, develop and implement changes to existing operations and healthcare processes to meet current and future clinic service&rsquo;s needs. This position is accountable for managing, coordinating and planning patient care and services assuring that a high quality of patient care and satisfaction standards are achieved. In addition, the Director will work closely with PRH Financial Services, Medical Imaging, Laboratory, Surgical Services and Rehabilitation to ensure seamless service delivery. Decision making in order to manage daily functions and work toward continuous improvement in a team environment is a crucial element of this position.</p>
<p><b>
EDUCATION REQUIREMENTS/LICENSURE/CERTIFICATION/REGISTRATION:</b></p>
<ul>
<li>Bachelor&rsquo;s degree with 3 or more years of management experience; <b>OR</b> a high school graduate with 2 years of additional schooling and/or training and a minimum of 5 years of management experience required.</li>
<li>A degree in Healthcare Administration or equivalent experience in medical office management preferred.</li>
<li>Knowledge of compliance programs and laws and regulations.</li>
<li>Must display significant skills in communicating with and relating to physicians, including the ability to establish a productive and cohesive partnership with physicians; work closely with physicians and advanced practitioners to provide a positive and productive practice environment and patient friendly experience.</li>
<li>Knowledge and ability to use computer applications in health information and general applications such as Microsoft Office (Word, Excel, Outlook and PowerPoint) as well as electronic health records such as Epic.</li>
<li>Ability to communicate effectively verbally, in writing and in groups in order to establish sound working relationships with multiple departments and staff.</li>
<li>Previous experience in managing a minimum of 10 staff members.</li>
<li>Strong organizational, communication and interpersonal skills.</li>
<li>Proven critical thinking and problem-solving abilities, including resolving complex problems requiring innovative solutions.</li>
<li>Strong analytical skills.</li>
<li>Ability to present oneself and one&rsquo;s ideas with professionalism, clarity, confidence and poise.</li>
<li>Experience with a medical office practice and associated data collection analysis.</li>
<li>Previous experience with medical informatics.</li>
<li>Experience with process improvement.</li>
</ul>
<p><b>FTE: </b>1.0 (40 hours per week)</p>
<p><b>
Shift:</b> Monday-Friday, days. As a key member of the leadership team, this position will work onsite and participate in an on-call rotation.</p></div>

Director of Clinic Operations - 1.0 FTE

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