director of product design

Gartner

<div>About the role :
As a Sr Director of Product Design, you will lead a team of Product Designers focused on delivering best user-centred experiences. While collaborating with key engineering and business partners, you will define and drive exceptional user-experience design deliverables across products and initiatives.
The Sr Director will lead and manage all aspects of talent development, tactical, strategic design direction, and concepts. This role focuses on tactically providing the best user experience along with leading talents.
What you will do :
<ul><li>Lead a growing team of Product Designers across different products.
</li><li>Strong experience in user experience and leading those efforts.
</li><li>Instil a culture of learning, research, and Design Thinking across the full end-to-end customer journey.
</li><li>Drive ideas, solutions, and products execution
</li><li>Adopt a solutions-centric mindset and have a user-centric focus on experiences.
</li><li>Nurture a positive, creative, and inclusive atmosphere that encourages collaboration with constructive and respectful feedback.
</li><li>Inspire, motivate, and lead the UX team to create elegant solutions that are coveted by end-users.
</li><li>Evangelize user experience methodologies and best practices.
</li><li>Ability to speak to technical constraints, experimentation, product, brand, business, and strategy &mdash; connecting across disciplines to cultivate collaboration between teams.
</li></ul>What you will need:
<ul><li>Overall 12+ years of work experience in a product/ distributed environment out of which 8+ years of experience in the design industry in and around various product design fields (user experience/interaction design, visual design, and research) and 4+ years of experience managing product designers.
</li><li>A bachelor&rsquo;s degree in design, UX/UI design, human-computer interaction, or related field
</li><li>Experience working with cross functional teams &amp; overseas stakeholders.
</li><li>Experience of working relationship with inter-geographic areas.
</li><li>Experience of working on SAAS products &amp; with product companies.
</li><li>Experience designing with accessibility in mind.
</li><li>Experience leading and directing cross-functional and multi-geographic teams.
</li></ul>Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we&rsquo;ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That&rsquo;s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive &mdash; working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us. 
 
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .
Job Requisition ID:103285
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy 
 
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Sr Director , UX Design

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Job Overview
The Director of Design is a senior leadership role responsible for shaping and overseeing the creative vision and strategy of the organization. This individual will lead the design team, ensuring alignment with business objectives, user needs, and market trends. The Director of Design will work collaboratively with cross-functional teams to deliver innovative, high-quality designs that enhance the user experience and support the company's goals.
Key Responsibilities:<ul>
<li><ul><li>Define and implement a clear design vision and strategy aligned with organizational goals.</li>
<li>Advocate for design thinking across the organization to ensure a user-centric approach.</li>
<li>Identify emerging design trends, tools, and technologies to maintain competitive advantage.</li>
</ul></li><li><ul><li>Lead, mentor, and inspire the design team to deliver exceptional work.</li>
<li>Foster a collaborative and inclusive design culture that encourages creativity and innovation.</li>
<li>Recruit, retain, and develop top design talent.</li>
</ul></li><li><ul><li>Oversee the design process for all products, services, and branding initiatives.</li>
<li>Ensure consistency and quality across all design outputs, including user interfaces, visual branding, and marketing materials.</li>
<li>Guide the team in creating prototypes, wireframes, and design mockups for key projects.</li>
</ul></li><li><ul><li>Partner with product management, engineering, marketing, and other departments to ensure design objectives are met.</li>
<li>Present design concepts and strategies to stakeholders and leadership for feedback and approval.</li>
<li>Act as part of a committee of key decision-makers on design-related matters in projects and initiatives.</li>
</ul></li><li><ul><li>Define and track design KPIs to measure success and identify areas for improvement.</li>
<li>Use data and user feedback to inform and iterate on design decisions.</li>
<li>Maintain a strong focus on accessibility, usability, and inclusivity in all designs.</li>
</ul></li></ul>Requirements<ul><li><ul><li><ul>
<li>Bachelors or Masters degree in Design, Human-Computer Interaction (HCI), Visual Arts, or a related field.</li>
<li>8+ years in design, including 3+ years in a leadership role.</li>
<li>Proven experience in managing design teams, delivering impactful design solutions, and aligning them with business goals.</li></ul></li></ul></li></ul></div>

Director of Design

The Tech Interactive

<div>Who We Are 
Since opening in 1998, The Tech Interactive has been an integral part of the San Francisco Bay area and is proud to serve families and young people through hands-on activities, experimental labs, and design challenge experiences. 
Here at The Tech our mission is to inspire the innovator in everyone! We are a team of diverse individuals committed to creating learning experiences that empower young folks to innovate with creativity, curiosity, and compassion. We believe that technology is leading and transforming lives all over the world and we want to help develop the next generation of problem-solvers. 
If you join our team, we know you will have a fulfilling and rewarding role focused on giving back to our community, especially those that have been historically marginalized and underserved. 
Position Overview 
The Tech Challenge Product Designer will join our Research &amp; Development team to lead the design of next-generation learning solutions. This role combines creative design expertise with a strong grounding in learning research and experimentation to envision and prototype innovative products aligned with scaling our flagship program: The Tech Challenge. The ideal candidate is a design thinker who thrives in the discovery and prototyping phases&ndash;testing new ideas, experimenting with emerging technologies, and creating experiences that are both engaging and effective for learners. The role works closely with counterparts from learning products, product marketing, partnership success, and operations to ensure products are continually improving and responsive to student needs. This exempt role reports to the Director of R&amp;D. 
Responsibilities<ul><li>
Design and Innovation</li><li><div><ul><li>
Lead the design of experimental learning products from concept sketches and wireframes to polished prototypes</li><li>
Apply design thinking methodologies to translate research insights into intuitive and engaging learning experiences</li><li>
Explore emerging technologies (AI, adaptive platforms, gamification) and integrate them into product experiments</li></ul></div></li><li>
Research and Development</li><li><div><ul><li>
Collaborate with data analysts to inform product design through evidence-based practices</li><li>
Conduct rapid prototyping, user testing, and iteration to validate hypotheses</li><li>
Document design experiments, insights, and outcomes to inform the broader product roadmap</li></ul></div></li><li>
Design Challenge Learning Approach</li><li><div><ul><li>
Serve as the advocate for design challenge learning, ensuring design decisions prioritize usability, accessibility, and learning impact</li><li>
Collect and synthesize feedback from learners to refine prototypes and influence future product directions</li><li>
Incorporate principles of equity, inclusivity, and accessibility into all designs</li></ul></div></li><li>
Collaboration and Communication</li><li><div><ul><li>
Work closely with content developers to move prototypes into scalable solutions</li><li>
Present design concepts, research findings, and recommendations to stakeholders</li><li>
Partner with product owners to ensure R&amp;D outputs align with long-term product strategy</li></ul></div></li></ul> 
Requirements and Skills<ul><li>
4-7 years of experience in product design, UX/UI design, or learning experience design (with R&amp;D or innovation experience preferred)</li><li>
Portfolio showcasing design work in digital learning, educational technology, or related fields</li><li>
Proficiency with design tools (Figma, Sketch, Adobe Creative Suite, etc.) and prototyping platforms</li><li>
Knowledge of learning sciences, instructional design, or human-centered design principles</li><li>
Experience with usability testing, rapid prototyping, and iterative design cycles</li><li>
Ability to thrive in ambiguity and explore open-ended problems</li><li>
Bachelor&rsquo;s degree in Design, Human-Computer Interaction, Learning Sciences, or related field; advanced degree a plus.</li></ul> 
Working Conditions and Schedule<ul><li>
Schedule includes weekend and evening work as programmatic and organizational business needs require.</li><li>
This is an on-site role with the possibility of flexibility for working some days at an alternative work location. Flexibility will vary depending on the needs of the job.</li></ul>
Inclusion, Diversity, Equity, and Accessibility (IDEA) at The Tech 
Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each other&rsquo;s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including but not limited to those from historically marginalized groups &mdash; women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or nonconforming, veterans, and people from different socioeconomic backgrounds. 
The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law. Any applicant with a disability may contact The Tech Interactive to arrange for accommodations. Please contact the Tech at careers@thetech.org or call (408) 795 - 6188. 
The pay range for this role is: 
80,000 - 92,000 USD per year(The Tech Interactive)</div>

Tech Challenge Product Designer

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 At Freshservice, we&rsquo;re on a mission to uncomplicate enterprise software. We believe powerful tools don&rsquo;t have to come with a steep learning curve and that great design is the bridge between complexity and clarity.
 
 
 
 
 Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises.
 
 
 
 
 If you&rsquo;re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you.
 
 
 
 
 We are seeking a visionary and experienced Director of Product Design to lead the strategy and execution for our Managed Service Provider (MSP) and Employee Service Management (ESM) product suites. In this senior leadership role, you will be responsible for building and mentoring a world-class design team, defining the long-term design vision, and ensuring our products deliver exceptional value and an unparalleled user experience.
 
 
 
 
 You will be the primary design leader for two critical domains: the complex, efficiency-driven world of MSPs who manage IT for multiple clients, and the user-centric, service-oriented world of ESM for internal employees. The ideal candidate is a master of simplifying complexity and a passionate advocate for user-centered design, with deep experience in the B2B SaaS landscape.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 1. Vision &amp; Strategy:
 
 
 
 <ul>
 <li>
 
 Define, articulate, and drive the holistic design vision and strategy for the MSP and ESM product portfolios, ensuring alignment with overall product and business objectives.
 
 
 
 </li>
 <li>
 
 Champion a culture of design excellence, innovation, and deep user empathy across the organization.
 
 
 
 </li>
 <li>
 
 Partner with VPs of Product and Engineering to shape the product roadmap, identify new opportunities, and ensure a cohesive user experience across all touchpoints.
 
 
 
 </li>
 <li>
 
 Present and defend design strategies and decisions to executive leadership, using data and user research to build compelling narratives.
 
 
 
 </li>
 </ul>
 
 2. Team Leadership &amp; Mentorship:
 
 
 
 <ul>
 <li>
 
 Lead, mentor, and grow a high-performing team of 10+ product designers, UX researchers, and design managers.
 
 
 
 </li>
 <li>
 
 Foster a collaborative and inclusive environment that encourages creative thinking, professional growth, and autonomy.
 
 
 
 </li>
 <li>
 
 Establish and manage design team operational rhythms, including critiques, reviews, and planning, to ensure high-quality output and predictable delivery.
 
 
 
 </li>
 </ul>
 
 3. Design Execution &amp; Process:
 
 
 
 <ul>
 <li>
 
 Oversee the end-to-end design process, from discovery and user research to high-fidelity prototyping, testing, and implementation.
 
 
 
 </li>
 <li>
 
 Drive the creation of intuitive, efficient, and elegant user experiences tailored to the specific needs of MSP &amp; ESM users.
 
 
 
 </li>
 <li>
 
 Champion and govern the evolution of our design system, ensuring consistency, scalability, and quality across the MSP and ESM product suites.
 
 
 
 </li>
 <li>
 
 Integrate quantitative data and qualitative user insights into the design process to make informed, evidence-based decisions.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 
 Experience
 
 : 12-15 years of experience in product design, with at least 2 years in a senior leadership role (e.g., Senior Design Manager, Head of Design, Director) managing and mentoring design teams.
 
 
 
 </li>
 <li>
 
 
 Domain Expertise
 
 : Proven experience designing complex, large-scale B2B SaaS applications. Direct experience in ITSM, MSP, or ESM platforms is highly preferred.
 
 
 
 </li>
 <li>
 
 
 Portfolio
 
 : A strong portfolio of work demonstrating your leadership and direct contribution to designing successful enterprise-grade products that solve complex user problems.
 
 
 
 </li>
 <li>
 
 
 Leadership
 
 : Demonstrated success in building and scaling design teams, attracting top talent, and fostering a positive team culture.
 
 
 
 </li>
 <li>
 
 
 Strategic Thinking
 
 : Ability to operate at both a high strategic level and a detailed tactical level.
 
 
 
 </li>
 <li>
 
 
 Education
 
 : Bachelor&rsquo;s or Master&rsquo;s degree in Design, HCI, Computer Science, or a related field.
 
 
 
 </li>
 </ul>
 
 
 Skill Inventory
 
 
 
 
 
 
 Design Leadership &amp; Strategy
 
 
 
 
 <ul>
 <li>
 Strategic Vision - Ability to define a multi-year design strategy and inspire teams to execute it.
 </li>
 <li>
 Team Development - Expertise in hiring, mentoring, and scaling a high-performing design organization.
 </li>
 <li>
 Design Evangelism - Championing the value of design across the company and influencing key stakeholders.
 </li>
 <li>
 Stakeholder Management - Building strong relationships and alignment with executive, product, and engineering leaders.
 </li>
 </ul>
 
 
 Core Design Skills
 
 
 
 
 <ul>
 <li>
 UX Strategy &amp; Research - Mastery of user research methodologies and the ability to translate insights into strategy.
 </li>
 <li>
 Interaction &amp; UI Design - A strong eye for visual design and a deep understanding of interaction principles for complex applications.
 </li>
 <li>
 Design Systems - Experience building, maintaining, and driving adoption of a comprehensive design system.
 </li>
 <li>
 Data-Informed Design - Proficiency in using analytics, A/B testing, and user feedback to guide design decisions.
 </li>
 </ul>
 
 
 Domain Knowledge
 
 
 
 
 <ul>
 <li>
 B2B SaaS - Deep understanding of SaaS business models, metrics, and product development cycles.
 </li>
 <li>
 MSP/ESM/ITSM - Knowledge of MSP workflows (multi-tenancy, automation, RMM, PSA) and ESM/ITSM principles (service catalogs, self-service portals, ticketing).
 </li>
 </ul>
 
 
 Soft Skills
 
 
 
 
 <ul>
 <li>
 Communication &amp; Storytelling - Exceptional ability to articulate complex design concepts clearly and persuasively to any audience.
 </li>
 <li>
 Influence &amp; Negotiation - Ability to drive consensus and advocate for user needs in a cross-functional environment.
 </li>
 <li>
 Problem-Solving - A systematic approach to deconstructing complex problems and leading a team to find elegant solutions.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Director - Product Design (MSP/ESM)

Victoria's Secret

<div><div>Description<div>
Your Role
Our Production &amp; Sourcing teams source the raw materials that go into all of our brand products. Materials are sourced from around the world, and we manage production in factories in the U.S. and across the Far East.
The Director, Product Development is an experienced leader responsible for leading a product development team for assigned category or categories. They partner with design, raw materials, technical design and production to develop and execute product consistent with design&rsquo;s vision and the Brand&rsquo;s global sourcing strategy. The Director leads the development and execution of products from concept to a pass off to production, with a focus on on-time, quality, products at the right cost, with the required speed and flexibility in support of the brand strategy. This role requires a high level of influence with global cross functional partners and owns the costing process, including negotiation and management of costs. In addition, the Director, Product Development develops advanced concepts, techniques, standards, and brings solutions to problems of unusual complexity which require a high degree of ingenuity, creativity and innovation. The Director collaboratively influences decisions in the development of overall objectives and long-range goals of the organization. They will also plan and directs projects and supply inspiration, leadership and consultation to peers and their team.
Why You Belong Here
At Victoria&rsquo;s Secret &amp; Co, we acknowledge your value. We recognize that every associate has something unique to add to our brand and business. We strive to recruit, retain, and advance diverse talent that reflects the customers we serve and the communities where we live and work. We foster a culture where everyone belongs because we know our business thrives most when we look for, listen to, and amplify diversity, equity, and inclusion.
We place the customer at the heart of everything we do. We dream big, embrace curiosity and creativity while always learning from our mistakes. We lead with integrity, trust, and respect to achieve the best outcomes as one team.
Your Impact<ul><li> Initiate and influence strategic ideas and decision making that will drive the business forward; this includes interface with Cross-Functional team leadership to ensure best results.</li><li> Lead and represent the team and process with brand on driving speed and efficiency through daily work</li><li> Communicate seasonal development calendar and sample needs to regional offices</li><li> Ownership of overall brand financial objectives and support for development of seasonal sourcing plan</li><li> Leverage industry knowledge to support Brand and Product strategies</li><li> Oversee the product costing process, including the negotiation and management of costs with direct reports to meet internal business IMU and AUC goals</li><li> Lead risk assessment &amp; troubleshooting; recommend action and communicate issues that may hinder our ability to achieve our inventory and financial objectives</li><li> Support development of seasonal sourcing plan</li><li> Participate in the development of strategic vendor partnerships that support the allocation process in an effort to minimize costs and maximize efficiencies and manage capacity</li><li> Lead a team of multi-level associates</li><li> Foster a collaborative and innovative work environment. Set clear goals, provide guidance, mentor team to enhance skills and career growth.</li><li> Hire, coach and develop a quality Product Development team and ensure talent development and alignment across categories and brands.</li></ul>
Click here for benefit details related to this position.</div></div><div>
Minimum Salary: $148,000.00 
Maximum Salary: $209,790.00</div><div>
VS&amp;Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.</div><div>
Qualifications
Your Experience<ul><li> Bachelor&rsquo;s Degree or equivalent work experience</li><li> 10+ years&rsquo; experience within sourcing/manufacturing, with 3-5 years within Retail Apparel industry in multiple categories</li><li> Experience working with overseas partners required</li><li> Global garment production experience, with extensive knowledge and understanding of the supply/vendor base and manufacturing environment</li><li> Complete understanding of retail business operations and financial metrics</li><li> Ability to communicate effectively verbally and in writing with all levels</li><li> Demonstrate high level decision-making and problem-solving skills</li><li> Proven ability to lead a team</li><li> Detailed understanding of product cost</li><li> Demonstrate experience in bringing flexibility and read and react capability to production processes</li><li> Proficient with Microsoft Office suite</li><li> Detail oriented with strong multi-tasking and organizational skills</li><li> Proven influencing and negotiation skills</li><li> Demonstrated leadership and decision-making skills</li><li> Domestic and international travel may be required</li></ul>
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual&rsquo;s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.</div></div>

Director, Product Development Lingerie & Apparel

4CRisk.ai Software

<div><h1 class="jobSectionHeader">What is 4CRisk.ai</h1> 

4CRisk is an AI start-up uniquely positioned to identify and solve the annual $300 billion Risk and Compliance problem for banks, non-bank financial institutions and FinTech companies. Our mission is to help our customers protect brand value and strengthen revenues by reducing risk and cost of compliance. At 4CRisk, technology, data, UI, and products have all been conceived with a customer-centric approach. We believe &lsquo;Culture trumps aptitude&rsquo;. 
Our Engineering center (4CRisk.ai Software Private Ltd.) in Bangalore, India is looking for bright and passionate candidates who share our vision and wish to be part of a team of talented professionals.
<div>
We are seeking a Director - Technical Product Manager to join our growing Product team. This role will be pivotal in bridging product strategy with engineering execution, ensuring that our regulatory change management (RCM), compliance maps, obligation extraction, and AI-driven features are delivered with excellence.
As a Technical Product Manager, you will work closely with the Head of Product, engineering teams, data scientists, and customers to translate complex regulatory and customer needs into scalable product solutions.
<h4 class="jobSectionHeader">Key Responsibilities:
</h4>Product Strategy &amp; Vision
<ul><li>Partner with the Head of Product to refine and execute the product roadmap.
</li><li>Translate customer feedback from compliance officers, legal SMEs, and risk teams into technical product requirements.
</li><li>Prioritize features and enhancements based on business value, customer impact, and technical feasibility.
</li></ul>Stakeholder Engagement
<ul><li>Act as a bridge between customers, internal SMEs, and development teams.</li><li>
Support customer pilots, UAT, and enterprise deployments.
</li></ul>Data Platform Development
<ul><li>Translate business needs into technical product requirements for:
</li><li>Data ingestion pipelines (structured, semi-structured, unstructured).
</li><li>API-based data integration and interoperability.
</li><li>Real-time and batch processing frameworks.
</li><li>Partner with engineering to deliver scalable, cloud-native, multi-tenant data solutions.
</li><li>Ensure product design supports data lineage, quality, cataloguing, and metadata management.
</li></ul>Governance, Security &amp; Compliance
<ul><li>Ensure platform compliance with enterprise-grade standards (SOC 2, ISO 27001, GDPR, HIPAA, CCPA).
</li><li>Work with security teams on identity management (SSO, OAuth, RBAC, ABAC, MFA).
</li><li>Drive governance features: role-based access, audit trails, encryption, retention policies.
</li></ul>Data-Driven Product Management
<ul><li>Define and monitor product KPIs: adoption, churn, query performance, data latency, and cost efficiency.
</li><li>Use telemetry and analytics (Mixpanel, Amplitude, Datadog, Grafana) for usage insights and SLA monitoring.
</li><li>Run experiments (A/B tests, beta releases) to validate data feature adoption.
</li></ul>Qualifications:
<ul><li>12&ndash;14 years of product management experience, preferably in SaaS, compliance, fintech, or enterprise software.
</li><li>Strong technical background (degree in Computer Science, Engineering, Data Science, or related field preferred).
</li><li>Ability to translate regulatory/legal complexity into technical product requirements.
</li><li>Proven success managing products from discovery to launch in an agile environment.
</li><li>Strong communication and stakeholder management skills across technical and non-technical audiences.
</li></ul>What We&rsquo;re Looking For
<ul><li>A builder&rsquo;s mindset &ndash; comfortable with ambiguity, eager to bring structure, and focused on outcomes.
</li><li>A collaborative problem-solver who thrives at the intersection of technology, and customer need.
</li></ul></div><div><div>Location:
</div><div>Bangalore, India</div></div>

We are a start-up of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, and community to help guide us as we build a better the company together. Every voice, every perspective matter. That is why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</div>

Director - Technical Product Manager

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Overview
 
 
 
 At Freshworks, we design products that make complex workflows feel refreshingly simple. As a Staff Product Designer, you will define the product&rsquo;s design vision and strategy, translating user research and customer insights into elegant, intuitive experiences. You&rsquo;ll balance hands-on design work with influencing product direction, mentoring fellow designers, and advocating for user experience across the company. This role demands strategic thinking, deep craft expertise, and the ability to align stakeholders around impactful design solutions.
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 
 Define the design strategy and vision for the product, leveraging user research and customer experience and deliver a simple and intuitive experience, hands-on.
 
 
 
 </li>
 <li>
 
 Have extensive experience translating complex workflows into simple and intuitive design solutions.
 
 
 
 </li>
 <li>
 
 You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap.
 
 
 
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 You communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.
 
 
 
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 You mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.
 
 
 
 
 
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 Qualifications
 
 
 
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 Bachelor's degree in Design, Human-Computer Interaction, or a related field.
 
 
 
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 8+ years of experience crafting enterprise and large-scale consumer SaaS products
 
 
 
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 Gen AI, Agentic AI and conversational design experiences is a plus
 
 
 
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 Proven ability to lead teams to successful outcomes through strong leadership and collaboration skills
 
 
 
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 Skilled in facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.
 
 
 
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 Good understanding of design and product metrics
 
 
 
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 Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy)
 
 
 
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 Ability to balance diverse perspectives of stakeholders while upholding core design principles.
 
 
 
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 Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.
 
 
 
 
 
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 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
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Staff Product Designer

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