director of product management

American Express

<div>Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
 
 
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keeps us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry.
 
 
We are seeking a Director of Product Management to lead the strategy, vision, and evolution of our API Gateway, Managed File Transfer (MFT), and Agentic AI capabilities. These platforms enable secure, reliable exchange across applications, services, partners, business processes, and AI agents. The successful candidate will define a multi-year product strategy passionate about automation, resilience, availability, and security.
 
 
AI will be central to this vision. The successful candidate will use agentic AI capabilities, and intelligent automation to improve onboarding, self-service, operations, insights, and workflows. In this role, the candidate will also develop safe, auditable patterns for agent-to-agent and agent-to-system interactions.
 
 
We are looking for a leader who is excited to challenge established approaches, experiment thoughtfully, learn continuously, and build what comes next for secure integration.</div>
 <div>Minimum Qualifications
<ul><li>Bachelor&rsquo;s degree in computer science, computer science engineering, or related experience required; advanced degree preferred.
</li><li>8+ years of product management, technology product leadership, platform strategy, or related experience, including ownership of complex products or platforms.
</li><li>Proven ability to define and deliver multi-year product strategies, roadmaps, priorities, and outcomes.
</li><li>Experience managing technology products that serve developers, applications, business teams, partners at scale.
</li><li>Sufficient proficiency to partner effectively with Engineering and Architecture on cloud, integration, security, reliability, automation, and platform modernization.
</li><li>Experience using customer insights, product data, and business priorities to make decisions, simplify experiences, and improve adoption.
</li><li>Exposure to AI, intelligent automation, or new technologies and the ability to translate them into practical product opportunities.
</li><li>Strong collaboration, influencing, communication, analytical, and problem-solving skills, including aligning with diverse teams and communicate with senior leaders.
</li><li>Experience working across Engineering, Cybersecurity, Risk, Compliance, Operations, and business teams to deliver secure and resilient technology products.
</li><li>Experience leading, mentoring, and developing product professionals and applying Agile/Lean practices to improve delivery.
</li></ul> 
Preferred Qualifications
 
<ul><li>Product leadership experience with API Gateway, API management, MFT, middleware, data movement, or developer platforms at scale.
</li><li>Knowledge of API management capabilities and technologies, including traffic control, authentication, authorization, policy enforcement, rate limiting, and platforms such as Apigee, Kong, or AWS API Gateway.
</li><li>Knowledge of secure file-transfer capabilities, including encryption, orchestration, and protocols such as SFTP, FTPS, HTTPS, S3, GCS or AS2.
</li><li>Experience with agentic AI, autonomous workflows, agent-to-agent or agent-to-system communication, orchestration, guardrails, governance, and observability.
</li><li>Experience modernizing core platforms through cloud, automation, self-service, APIs, event-driven architecture, or zero-trust approaches.
</li><li>Experience in financial services or another highly regulated industry.</li></ul></div>
 <div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</div>
 <div>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
<div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. 
</div><div></div> 
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. 
</div><div></div> 
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Director, Digital Product Mgmt - API Gateways, Managed File Transfer & Agentic Platforms - Enterprise Architecture

Boston Consulting Group

<div>Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. 
 
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. 
What You'll Do
As a Global Product Director &ndash; AI Innovation, you will lead BCG&rsquo;s Global AI Innovation agenda through the
 
CT Zero to One squad. You will guide the team in rapidly turning high-potential AI ideas into working
 
prototypes, using focused sprints to test concepts, gather evidence, and determine what has the potential
 
to become an enterprise-ready product. 
You will provide senior product leadership from early opportunity identification through prototype delivery
 
and validation. Working in an environment where requirements are often still emerging, you will create
 
clarity around the problem to solve, set priorities, and mobilize multidisciplinary teams to build and learn
 
quickly. You will ensure promising innovations move beyond experimentation with a clear path toward
 
enterprise readiness and scaled product ownership. 
Responsibilities include:<div><ul><li> 
Set the global product direction for AI Innovation, translating emerging opportunities and BCG
</li></ul>priorities into a focused pipeline of product experiments.
 
<ul><li>Lead the CT Zero to One team, creating the conditions for multidisciplinary teams to move from
</li></ul>idea to working prototype within a small number of focused sprints.
 
<ul><li>Frame opportunities and define clear hypotheses, user needs, success measures, and decision
</li></ul>points before teams begin prototyping.
 
<ul><li>Guide rapid prototype development and experimentation, using evidence and user feedback to
</li></ul>determine what should advance, iterate, pivot, or stop.
 
<ul><li>Drive promising prototypes toward enterprise readiness, identifying the product, technology, risk,
</li></ul>and operational requirements needed for successful transition.
 
<ul><li>Partner across Consulting Practice Areas, AI and technology, product, engineering, and design to
</li></ul>bring the right expertise into each innovation effort.
 
<ul><li>Establish repeatable zero-to-one ways of working that increase the speed and quality of innovation
</li></ul>while creating a clear path from prototype to scalable product.</div> 
YOU&rsquo;RE GOOD AT<div><ul><li> 
Setting a clear product vision and direction for Global AI Innovation, translating emerging
</li></ul>opportunities into focused priorities and investment decisions.
 
<ul><li>Leading the CT Zero to One squad, rapidly turning business needs and emerging AI capabilities into
</li></ul>hypotheses, prototypes, experiments, and validated product opportunities.
 
<ul><li>Moving from idea to working prototype within a small number of focused sprints, creating clear
</li></ul>outcomes, success measures, and decision points that accelerate learning.
 
<ul><li>Making disciplined decisions about what to explore, build, advance, pivot, or stop, balancing user
</li></ul>value, business impact, technical feasibility, responsible AI, and risk.
 
<ul><li>Driving promising prototypes toward enterprise readiness, identifying what is required to
</li></ul>transition validated innovations into scalable, sustainable product capabilities.
 
<ul><li>Influencing senior leadership and aligning global product, business, AI, technology, engineering,
</li></ul>architecture, and design partners around priorities and investment decisions.
 
<ul><li>Leading multidisciplinary teams through ambiguity, providing clear direction while empowering
</li></ul>teams to experiment, learn quickly, and deliver.
 
<ul><li>Managing a dynamic pipeline of AI innovation opportunities, balancing emerging demand,
</li></ul>experimentation capacity, potential impact, and readiness to advance.
 
<ul><li>Communicating complex AI, technology, and product topics clearly, building alignment and driving
</li></ul>decisions across technical and nontechnical audiences.
 
<ul><li>Strengthening zero-to-one innovation practices, creating repeatable ways of working that
</li></ul>accelerate prototyping, validation, learning, and transition to enterprise-scale ownership.</div> 
What You'll Bring<ul><li>10&ndash;12+ years of relevant experience, including significant product leadership across AI, data, or
</li></ul>enterprise technology products.
 
<ul><li>Demonstrated success taking emerging ideas from early discovery and experimentation through
</li></ul>validation and product investment decisions.
 
<ul><li>Strong understanding of AI and GenAI capabilities, data platforms, and the technical foundations
</li></ul>required to build scalable products.
 
<ul><li>Ability to frame highly ambiguous problems, make evidence-based trade-offs, and translate
</li></ul>emerging opportunities into clear product direction.
 
<ul><li>Proven success influencing senior leaders and aligning global, cross-functional teams around
</li></ul>complex product priorities and investment decisions.
 
<ul><li>Experience leading and developing multidisciplinary teams while creating clarity, accountability,
</li></ul>and space for rapid experimentation.
 
<ul><li>Strong customer orientation and business judgment, connecting user needs, technology
</li></ul>possibilities, and measurable business value.
 
These expectations retain the experience precedent of the source JDs while aligning the leadership
 
scope to MSD3 expectations for deep expertise, complex problem solving, broad business impact,
 
influence, collaboration, and people leadership. 
Who You'll Work With<ul><li>BCG Global Consulting Practice Areas (Functional &amp; Industry) and Data teams: the Data Product
</li></ul>Portfolio, Data Governance CoE, Master Data Mgmt., Enterprise Data Modelling, and Data Product
 
development teams
 
<ul><li>BCG IT, Knowledge Team and PA Specific data teams: business intelligence and analytics,
</li></ul>operations, and technical teams, among other business functions
 
<ul><li>BCG Leadership: Heads of IT, Consulting / Practice Areas, Knowledge Function, and Enterprise
</li></ul>Services among other business functions.
 
<ul><li>The Data Governance network: Data Owners, Stewards, and Data Governance Directors
</li><li>Data Layer Team &ndash; Collaborating closely with data engineers, lead enterprise architects, data
</li></ul>stewards, data product analysts, and QA engineers to develop, maintain, and enhance BCG&rsquo;s data
 
products and infrastructure. 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

Global Product Director

Papaya Global

<div>Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll &amp; payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
We&rsquo;re looking for a highly experienced and driven Director of Sales to join our Sales team. In this role, you will lead and develop a team of sales professionals while remaining hands-on in driving strategic deals and expanding Papaya&rsquo;s presence with Enterprise and mid-sized international companies.
You will play a key role in scaling our sales activities while selling Papaya's cutting-edge platform that simplifies global payroll, payments, and workforce management.
Key Responsibilities
Sales Leadership &amp; Team Management<ul><li>
Lead, mentor, and develop a team of Account Executives, supporting them throughout the full sales cycle.</li><li>
Drive team performance and ensure the achievement of revenue targets and sales goals.</li><li>
Provide coaching, deal support, and strategic guidance to the team.</li></ul>
Strategic Business Development<ul><li>
Identify and develop new business opportunities with mid-market and enterprise global organizations.</li><li>
Build relationships with senior stakeholders and decision-makers within target accounts.</li><li>
Play a key role in strategic and complex deals.</li></ul>
Hands-On Sales Execution<ul><li>
Remain actively involved in the sales process, supporting and closing high-value opportunities.</li><li>
Deliver compelling, tailored demos and presentations to senior stakeholders.</li><li>
Manage strategic deals from early engagement through closing.</li></ul>
Consultative Selling<ul><li>
Develop a deep understanding of client challenges related to global payroll, compliance, and international workforce management.</li><li>
Position Papaya&rsquo;s platform as a strategic solution that delivers measurable value and ROI.</li></ul>
Cross-Functional Collaboration<ul><li>
Work closely with Product, Marketing, and Operations teams to align client needs with platform capabilities.</li><li>
Provide feedback from the field to support product and go-to-market improvements.</li><li>
Leverage AI-driven tools and sales intelligence capabilities to improve pipeline management, deal prioritization, forecasting accuracy, and customer targeting strategies.</li><li>
Use AI-assisted insights to enhance deal execution, including preparation for executive-level conversations, objection handling, and competitive positioning in complex enterprise sales cycles.</li></ul> 
Requirements:
 
<ul><li>8+ years of experience in B2B SaaS sales with a strong track record of closing complex deals.</li><li>
Previous experience in a sales leadership role (Team Lead / Manager / Director).</li><li>
Lead, mentor, and develop a team of AEs, driving adoption of AI-enabled sales workflows and best practices throughout the sales cycle.</li><li>
Strong experience managing full sales cycles with enterprise or mid-market organizations.</li><li>
Background or familiarity with global payroll, HR tech, or fintech platforms.</li><li>
Hands-on leader who is comfortable both managing a team and driving deals directly.</li><li>
Strong communication and presentation skills with the ability to engage senior stakeholders.</li><li>
Entrepreneurial mindset and ability to operate in a fast-paced, global environment.</li><li>
Collaborative, team-oriented approach.</li></ul></div>

Director of Sales, MEA

Hermès

<div>Responsibilities
People Development &amp; Team Management
<ul><li>Participate in the recruitment, selection, and onboarding of new team members
</li><li>Provide daily supervision, coaching, and support to the sales team.
</li><li>Organize and lead daily morning briefings and team communication sessions.
</li><li>Drive team engagement and support the achievement of individual and store sales objectives.
</li><li>Assess team performance and identify high-potential talent.
</li><li>Create and implement individual development plans and performance improvement plans when required.
</li><li>Conduct monthly touch-base meetings and annual performance evaluations.
</li><li>Lead the sales team within assigned m&eacute;tiers and support overall boutique leadership in the absence of other Floor Managers.
</li><li>Foster a culture of collaboration, accountability, integrity, and mutual respect.
</li><li>Recognize individual and team achievements and celebrate success.
</li>Promote continuous learning through product knowledge and service excellence training. 
<li>
</li></ul>Sales &amp; Client Experience
<ul><li>Maintain a strong and visible leadership presence on the sales floor through Manager on Duty (MOD) coverage.
</li><li>Ensure exceptional client experience and embody the Herm&egrave;s service philosophy.
</li><li>Coach teams on clientelling, relationship building, and luxury selling techniques.
</li><li>Identify commercial opportunities through weekly business reviews by m&eacute;tier.
</li><li>Monitor deliveries, special orders, and key business drivers.
</li><li>Take ownership of achieving annual sales objectives for assigned product categories.
 
Monitor CRM performance and ensure quality client capture and engagement.
</li><li>Build and maintain relationships with top clients and support strategic client initiatives.
</li><li>Make key business decisions and oversee store operations during Store Director visits and travel periods.
</li>Drive cross-selling and maximize opportunities across product categories. 
<li>
</li></ul>Operations &amp; Compliance
<ul><li>Ensure all company policies, procedures, and operational standards are consistently implemented and followed.
</li><li>Complete Daily Sales Reports accurately and provide qualitative business insights.
</li><li>Anticipate staffing requirements and manage scheduling effectively.
</li><li>Monitor attendance, vacation planning, and workforce management in partnership with HR and Sales &amp; Service Support teams.
</li><li>Support stock management, inventory controls, and operational processes.
</li><li>Maintain a safe, compliant, and highly organized boutique environment.
</li>Ensure accurate execution of audits, stock takes, and operational controls. 
<li>
</li></ul>Product &amp; Business Management
<ul><li>Manage assigned m&eacute;tiers/product categories across sales performance, inventory, training, and visual merchandising.
</li><li>Analyze sales trends and market opportunities to provide buying recommendations.
</li><li>Partner with Visual Merchandising teams to optimize product presentation and support commercial priorities.
</li><li>Monitor stock levels, sell-through, replenishment needs, and stock rotation.
</li><li>Ensure team members maintain strong product knowledge and effectively communicate Herm&egrave;s craftsmanship and heritage.
</li>Identify business opportunities and develop action plans to improve category performance 
<li>
</li></ul>Measures of success
<ul><li>Achievement of sales and profitability targets for assigned m&eacute;tiers/product categories.
</li><li>Delivery of exceptional client experience, resulting in strong client loyalty and CRM performance.
</li><li>Development and engagement of a high-performing team through effective coaching, feedback, and talent management.
</li><li>Maintenance of operational excellence, including compliance with company policies, scheduling, reporting, and stock management.
</li><li>Effective management of inventory, sell-through, and product availability to support business objectives.
</li>Demonstration of leadership, integrity, and accountability while fostering a positive and collaborative team culture. 
<li>
</li></ul>EXPERIENCE
<ul><li>Minimum 5+ years of experience in luxury retail, premium fashion, hospitality, or a client-focused environment.
</li><li>Previous management or leadership experience with responsibility for people development.
</li><li>Proven track record of achieving and exceeding sales targets.
</li><li>Strong experience in clienteling and relationship management.
</li><li>Experience conducting performance reviews, coaching, and talent development.
</li><li>Sound understanding of retail operations, inventory management, and visual merchandising.
</li><li>Strong analytical skills with the ability to interpret business performance indicators.
</li><li>Excellent communication and stakeholder management skills.
</li><li>Deep appreciation for luxury service standards and client experience.</li></ul></div>

Head of Fashion Accessories, Silk & Beauty

Automation Anywhere

<div>About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry&rsquo;s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics&mdash;all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Job Title: Manager, Technical Support
Location: Bengaluru, India (Hybrid)
Department: Customer Support
Reports to: Director, Customer Support
Our Opportunity
We are seeking a dynamic and experienced Manager, Technical Support, to lead a team of skilled support engineers in a 24x7 Enterprise Support environment. This role is critical in ensuring world-class customer experiences by driving timely resolution of technical issues, fostering a culture of continuous improvement, and collaborating cross-functionally to enhance product supportability. This role requires flexibility in working hours based on business needs.
You will make an impact by being responsible for:<ul><li>Lead and mentor a team of technical support engineers across multiple time zones.</li><li>Ensure timely and high-quality resolution of customer issues, meeting SLAs and CSAT goals.</li><li>Collaborate with Engineering, Product Management, and Customer Success teams to drive product improvements and customer satisfaction.</li><li>Analyze support trends and metrics to identify areas for process and product improvement.</li><li>Develop and maintain knowledge base articles and support documentation.</li><li>Drive operational excellence through automation, tooling, and process optimization.</li><li>Participate in hiring, onboarding, and performance management of team members.</li></ul>
You will be a great fit if you have:<ul><li>10+ years of experience in technical support, with at least 3 years in a leadership role (Management role).</li><li>Strong understanding of enterprise software, SaaS platforms, and cloud technologies.</li><li>Experience with automation, RPA, or AI-based platforms is a plus.</li><li>Excellent problem-solving, communication, and interpersonal skills.</li><li>Proven ability to manage escalations and work under pressure.</li><li>Bachelor's degree in computer science, Engineering, or a related field.</li></ul>
Preferred Skills<ul><li>Familiarity with tools like Salesforce, Jira, Confluence, and monitoring platforms.</li><li>ITIL certification or experience with ITSM frameworks.</li><li>Experience working in a global support environment.</li></ul><div><div><div><div>
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.</div></div></div></div></div>

Manager, Technical Support

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Citi is building the next generation of AI-powered financial products across its global Services business. We are seeking experienced SVP-level AI Product Managers to drive the execution of the AI product agenda within a specific business line &mdash; Payments, Investor Services, Issuer Services, or Trade.
This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line &mdash; contributing to strategic direction, prioritising use cases, and driving disciplined execution from concept through to commercialisation. You will be expected to work with significant autonomy while maintaining close alignment with the Director-level AI leadership above you.
What Makes This Role Distinct
This is a delivery-focused, commercially-accountable, client-engaged role. Unlike the Director-level position which is primarily strategy-setting, this role is defined by:
<ul><li>Hands-on execution ownership &mdash; you are accountable for delivery plans, milestones, and outcomes, not just strategy</li>
<li>Direct, day-to-day client engagement &mdash; you are regularly in the room with enterprise clients validating solutions and co-creating products</li>
<li>Use case ownership &mdash; you manage specific AI use cases end-to-end, from business case through to production and commercial launch</li>
<li>Commercial discipline &mdash; you apply rigorous ROI-thinking to every investment decision and track actuals against projections</li>
<li>AI Risk Co-ordination Establish and manage a consolidated AI risk framework for TWCS &mdash; coordinating across Model Risk Management, Operational Risk, Technology, and the Line of Business to maintain a live, actionable AI risk register.</li>
<li>AI Testing &amp; Performance Define and own the AI testing strategy across the full model lifecycle &mdash; setting performance benchmarks, robustness protocols, and continuous improvement feedback loops tailored to trade finance use cases.</li>
<li>AI Governance &amp; Implementation Design and implement a fit-for-purpose AI Governance framework &mdash; embedding model lifecycle policies, committee structures, and governance controls into Agile delivery workflows, aligned to Citi enterprise standards and emerging regulatory mandates.</li>
<li>Explainability &amp; Audit Readiness Embed Explainable AI (XAI) solutions across TWCS AI use cases and ensure all models are perpetually audit-ready &mdash; maintaining comprehensive model documentation, data lineage artefacts, and regulatory compliance controls.</li>
<li>Market Intelligence &amp; Programme Management conduct structured market research to identify AI-driven opportunities &mdash; translating external signals, client needs, and competitive dynamics into actionable product AI programmes.</li>
<li>AI Use Case Development Define, structure, and prioritise AI use cases across the product and sub product portfolio &mdash; ensuring each use case is grounded in client value, commercial viability, technical feasibility, and risk acceptability.</li>
<li>Post Ops process design and drive how operation process changes after AI is deployed.</li>
<li>AI Product Ecosystem Build and manage the AI product ecosystem &mdash; cultivating partnerships with technology providers, internal platforms, and external innovators to create a coherent, interoperable foundation for AI-powered trade finance products</li>
</ul>What you&rsquo;ll do
AI Product Roadmap &amp; Execution
<ul><li>Own and drive significant workstreams within the Global AI Product roadmap for your business line &mdash; translating strategic priorities into detailed delivery plans, managing milestones, and driving cross-functional execution from concept through commercialisation</li>
<li>Prioritise the AI use case backlog based on ROI, strategic fit, and client demand &mdash; maintaining a clear, well-groomed product backlog that aligns business objectives with engineering execution</li>
<li>Balance innovation ambition with business pragmatism and P&amp;L accountability</li>
</ul>Client-Facing AI Products
<ul><li>Identify, scope, and drive the delivery of AI-powered capabilities that create differentiated value for clients &mdash; such as intelligent payment orchestration, predictive receivables management, anomaly detection, and personalised client insights</li>
<li>Engage directly and regularly with enterprise clients to validate solutions, gather requirements, manage expectations, and co-create products</li>
<li>Define clear go-to-market plans for AI products, managing the full lifecycle from initial prototype to commercial launch</li>
</ul>Commercial Discipline &amp; Business Case Management
<ul><li>Develop business cases and ROI analyses for AI initiatives &mdash; modelling cost and revenue scenarios, tracking actuals against projections, and presenting investment recommendations to senior stakeholders</li>
<li>Evaluate all AI opportunities through a rigorous commercial lens, ensuring every initiative drives measurable financial outcomes</li>
<li>Contribute to P&amp;L reporting and commercial performance tracking for your AI product portfolio</li>
</ul>Internal AI Adoption
<ul><li>Drive the structured identification and deployment of AI tools that enhance internal operations and team productivity across your business line</li>
<li>Champion responsible AI adoption &mdash; acting as the primary internal advocate for AI literacy and culture change</li>
</ul>Responsible AI &amp; Enterprise Controls
<ul><li>Ensure all AI capabilities are built in line with Citi's enterprise risk standards &mdash; coordinating model risk governance, data lineage documentation, explainability requirements, and regulatory compliance controls</li>
<li>Proactively identify and escalate ethical AI considerations to senior stakeholders</li>
</ul>Stakeholder Management &amp; Global Delivery
<ul><li>Cultivate effective working relationships across Sales, Technology, Operations, Finance, Compliance, Risk, and Legal &mdash; facilitating alignment across competing priorities</li>
<li>Manage the geographic rollout of AI capabilities across multiple markets, adapting solutions to local regulatory requirements while maintaining global design consistency</li>
</ul><div>What we&rsquo;ll need from you
</div><ul><li>Relevant product management experience, including demonstrated delivery of large-scale, technology-led products</li>
<li>Proven experience building, launching, or scaling AI/ML-powered products or digital platforms, ideally in financial services or FinTech</li>
<li>Strong commercial acumen &mdash; ability to build business cases, contribute to P&amp;L analysis, and drive ROI-driven product investment decisions</li>
<li>3+ years of direct or indirect external client-facing experience; comfortable co-creating and validating products with enterprise clients</li>
<li>Deep understanding of AI concepts, model risk management, responsible AI frameworks, and enterprise governance requirements</li>
<li>Exceptional stakeholder management skills and ability to influence without authority in a matrixed global organisation</li>
<li>Background in a relevant financial services domain (Payments, Transaction Banking, Investor Services, or Capital Markets)</li>
<li>Outstanding verbal and written communication skills across executive, technical, and client audiences</li>
</ul>Preferred
<ul><li>Experience working within or alongside compliance, legal, or risk functions on regulated AI deployments</li>
<li>Familiarity with Generative AI tools and their practical application to enterprise workflows</li>
<li>Experience with agile delivery methodologies and cross-functional product team leadership</li>
</ul>Success Measures
<ul><li>Use case delivery velocity &mdash; number of AI products moved from concept to commercialisation</li>
<li>Commercial outcomes &mdash; revenue generated and cost savings achieved through AI initiatives</li>
<li>Client satisfaction and adoption rates for AI-powered solutions</li>
<li>Quality and accuracy of business case modelling and ROI tracking</li>
<li>Strength of internal AI adoption and productivity improvements</li>
</ul>What we can offer you
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
<ul><li>Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure</li>
</ul><ul><li>A discretional annual performance related bonus</li>
<li>Private medical insurance packages to suit your personal circumstances</li>
<li>Employee Assistance Program
</li><li>Pension Plan</li>
<li>Paid Parental Leave</li>
<li>Special discounts for employees, family, and friends</li>
<li>Access to an array of learning and development resources</li>
</ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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<h2 class="jobSectionHeader">Job Family Group:
</h2>Product Management and Development
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<h2 class="jobSectionHeader">Job Family:</h2>
Product Management
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<h2 class="jobSectionHeader">Time Type:</h2>
Full time
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<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Please see the requirements listed above.
-
<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

AI Product Manager - Business Line Execution (Senior Vice President)

TEAM

<div>THE&middot;TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes. 
 
Shaped by our belief in the unifying power of sports, music and entertainment, THE&middot;TEAM leads with intelligence, ideas and influence. For more information, please visit the.team . 
 
WHAT YOU WILL BE DOING 
 
The Product Manager runs the day-to-day product and delivery work across the Performance
 
team's product pipeline: a growing suite of proprietary products spanning audience data, deal
 
intelligence, valuation automation and fan analytics. You will own the delivery rhythm across
 
multiple concurrent builds, working directly with design and engineering to move products from
 
scoped concept to shipped release. 
 
The position reports into Simon Margolis, Senior Director, Product, Performance, and is based in
 
the Middle East. 
 
RESPONSIBILITIES 
 
PRODUCT DELIVERY (60%) 
 
 Own the day-to-day backlog, prioritisation and sprint planning across multiple concurrent
 
product builds.
 
 Write clear product specs, user stories and acceptance criteria that design and engineering
 
can build from without ambiguity.
 
 Coordinate design and engineering to keep delivery moving, unblocking issues and
 
managing dependencies across products.
 
 Manage releases end to end, including QA, UAT and rollout to internal and client users.
 
 Track delivery against roadmaps and flag risks to product leadership early. 
 
STAKEHOLDERS AND CLIENTS (20%) 
 
 Gather requirements from internal business units and client-facing teams, translating
 
commercial needs into build priorities.
 
 Run product demos and walkthroughs for internal stakeholders and clients.
 
 Feed usage data and stakeholder feedback back into roadmaps and prioritisation decisions.
 
 Support client teams in adopting and embedding the products into their day-to-day work.
COMMERCIAL AND REPORTING (10%) 
 
 Track product adoption and usage metrics and report progress to Performance leadership.
 
 Support commercial cases for new features and product extensions.
INTERNAL (10%) 
 
 Improve delivery processes, documentation and ways of working across the product team.
 
 Contribute to resource planning and estimation for upcoming builds.
SKILLS AND EXPERIENCE REQUIRED 
 
 3&ndash;6 years of product management experience in digital products, SaaS or data products.
 
 A track record of shipping: you have taken products from spec to live, repeatedly.
 
 Strong agile delivery skills, comfortable running multiple concurrent workstreams without
 
losing pace or quality.
 
 Excellent written communication, with the ability to produce specs and documentation that
 
teams can execute against.
 
 Comfortable working with data-led products and understanding how data pipelines, models
 
and interfaces fit together.
 
 Where possible and appropriate, confidently leverage and collaborate with AI platforms to
 
increase work efficiency and output.
 
 Experience working with distributed teams across time zones is a plus.
 
 Arabic speaking is an advantage but not a requirement.
 
 Interest in sport and entertainment is advantageous.
WHAT WE'RE LOOKING FOR 
 
 An organised finisher with a bias to shipping fast and proving value.
 
 Someone commercially minded who starts with the outcome and works backwards to the
 
product.
 
 A clear communicator who keeps stakeholders informed without being asked.
 
 Someone who understands how AI can be advantageous, but how their skillset, combined
 
with AI-driven efficiencies, will drive even greater results than AI alone.
 
 An entrepreneurial mindset to help grow our team's offering and deliver strong work for our
 
clients.
THE&middot;TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</div>

Product Manager

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