director of residential services

Qiddiya | القدية

<div>
 Qiddiya Investment Company is at the forefront of developing a dynamic and innovative residential sector in Saudi Arabia. We are searching for a strategic and results-driven Director - Procurement (Residential) to lead our procurement initiatives within the residential projects segment. In this role, you will be responsible for sourcing and acquiring materials and services critical for our residential developments while ensuring value, quality, and compliance with organizational objectives.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Develop and implement comprehensive procurement strategies tailored to the needs of residential projects
 </li>
 <li>
 Ensure transparent, fair, and compliant procurement processes across the business unit
 </li>
 <li>
 Oversee and manage the entire procurement cycle, from pre-qualification of suppliers to contract negotiation and management
 </li>
 <li>
 Collaborate closely with project managers, architects, and engineering teams to align procurement activities with project requirements and timelines
 </li>
 <li>
 Maintain and nurture relationships with key suppliers, ensuring high standards of service and product delivery
 </li>
 <li>
 Conduct thorough market research and analysis to identify trends, potential risks, and opportunities for cost savings
 </li>
 <li>
 Ensure compliance with procurement policies, regulations and audit readiness while promoting ethical purchasing practices
 </li>
 <li>
 Lead, mentor, and develop the procurement team, fostering professionalism and continuous improvement
 </li>
 <li>
 Drive Local Content (in accordance with PIF and LCGPA) and ESG initiatives through responsible sourcing practices
 </li>
 <li>
 Provide regular updates and performance reports to senior management regarding procurement activities and project budgets
 
 
 </li>
 </ul>
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Quantity Surveying, Supply Chain Management, Engineering, or a related field; a Master's degree is preferred
 </li>
 <li>
 At least 10-15 years of procurement experience within the residential construction or real estate sectors
 </li>
 <li>
 Proven track record of managing complex procurement processes and supplier negotiations
 </li>
 <li>
 Strong leadership skills and the ability to inspire and guide a team
 </li>
 <li>
 Excellent communication and relationship management skills to effectively engage with stakeholders
 </li>
 <li>
 Deep understanding of market dynamics and procurement best practices
 </li>
 <li>
 Strong analytical skills with the ability to leverage data for decision-making
 
 
 </li>
 </ul>
 Familiarity with procurement software and contract management systems
 
 
 
 
 Requirements
 
 
 
 
 
 Benefits
 
</div>

Procurement Director - Residential (DEL 101)

Calida Rehab

Facility &amp; Operations Head (Residential) &ndash; KarjatOrganizationCalida Rehabilitation Centre Pvt. Ltd. (Karjat &amp; Pune)LocationKarjat, Maharashtra (Residential &ndash; On Campus)Employment TypeFull-time | ResidentialSalary₹40,000 &ndash; ₹50,000 per month (Negotiable for the right candidate)Benefits<ul><li>Accommodation provided</li><li>Meals provided</li><li>Provident Fund (PF)</li></ul>Reporting ToDirectors / General ManagerRole OverviewCalida Rehabilitation Centre is looking for a single-point, highly responsible Facility &amp; Operations Head to manage end-to-end operations of our 70-bedded residential rehabilitation centre in Karjat.This is a whole-and-sole responsibility role for the Karjat unit, covering operations, administration, staff supervision, facilities, logistics, coordination with clinical teams, and day-to-day problem resolution.The ideal candidate must be hands-on, mature, disciplined, and capable of running the centre independently while coordinating closely with the management and clinical leadership.Key ResponsibilitiesOverall Operations<ul><li>Take complete ownership of daily operations of the Karjat rehabilitation centre</li><li>Ensure smooth, uninterrupted functioning of all departments</li><li>Act as the single point of contact for on-ground operational matters</li></ul>Clinical &amp; Staff Coordination<ul><li>Coordinate closely with visiting psychiatrists, residential medical officers, psychologists, nursing, and therapy teams</li><li>Ensure all clinical schedules, rounds, and patient-care workflows are followed</li><li>Support the clinical team with operational and logistical requirements</li></ul>Facility &amp; Infrastructure Management<ul><li>Oversee maintenance, repairs, utilities, and infrastructure upkeep</li><li>Ensure cleanliness, hygiene, safety, and infection control standards across the campus</li><li>Maintain preventive maintenance schedules for equipment and facilities</li></ul>Staff Supervision<ul><li>Supervise housekeeping, security, kitchen, and support staff</li><li>Ensure discipline, duty rosters, attendance, and task completion</li><li>Train staff on SOPs, hygiene, safety, and professional conduct</li></ul>Kitchen &amp; Food Services<ul><li>Oversee kitchen operations and food quality</li><li>Ensure food safety, hygiene, dietary schedules, and inventory control</li></ul>Patient Logistics &amp; Support<ul><li>Coordinate patient admissions, discharges, transportation, referrals, and transfers</li><li>Handle patient-related logistics with sensitivity and confidentiality</li></ul>Safety, Security &amp; Compliance<ul><li>Ensure safety, security, and emergency preparedness (fire, medical, behavioral incidents)</li><li>Document and report incidents such as disturbances, accidents, or security issues</li><li>Ensure compliance with internal protocols and applicable regulations</li></ul>Administration &amp; Reporting<ul><li>Maintain records, logs, inventories, and operational reports</li><li>Communicate regularly with management regarding operations, issues, and improvements</li><li>Handle confidential information responsibly and ethically</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree or MBA in Hospital Administration / Operations / Management or related field</li><li>1&ndash;3 years of experience in healthcare operations, facility management, rehabilitation centres, hospitals, hostels, or similar residential setups</li><li>Freshers with relevant education and strong leadership attitude may be considered</li><li>Must be willing to stay full-time on campus (residential role)</li></ul>Key Skills &amp; Attributes<ul><li>Strong sense of ownership and accountability</li><li>Leadership and people-management skills</li><li>Ability to handle pressure and resolve issues independently</li><li>Operational planning and multitasking</li><li>Clear communication and coordination</li><li>Discipline, integrity, and reliability</li><li>Basic administrative and documentation skills</li></ul>Important RequirementThis is a residential position with complete operational responsibility for the Karjat centre. Only candidates willing to stay on campus and manage the centre end-to-end should apply.How to ApplyInterested candidates may send their resume and a brief cover note to:hr.calidarehab@gmail.com Subject: Facility &amp; Operations Head &ndash; KarjatJob Types: Full-time, PermanentPay: ₹40,000.00 - ₹50,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Flexible schedule</li><li>Food provided</li><li>Provident Fund</li></ul>Work Location: In person

Facility & Operations Head (Residential)– Karjat

Family Residences and Essential Enterprises, Inc.

Enjoy making a difference? Join the team at FREE, enriching the lives of others, one individual at a time.
 
Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.
 
POSITION SUMMARY
 The primary role of the Residential Manager is to ensure that all of the needs of the people supported in the program are met while working in partnership with them. These needs include, but are not limited to ensuring their rights are both promoted and respected, supporting their health and safety and working with them to identify and realize their personal outcomes. In order to accomplish this, the Residential Manager leads a team of Direct Support Professionals or Community Support Specialists and in conjunction with clinical providers works alongside the people they support to develop plans to meet the individuals’ needs. The Residential Manager is also responsible for ensuring that these plans are both followed and documented in an appropriate and timely manner.
 DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS
 •
 Works in partnership with the people we support to ensure that their rights, health, safety and personal outcomes are being supported at all times.
 •
 Advocates with the people we support in a variety of situations.
 •
 Works with the people we support to teach them new life skills.
 •
 Assists the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles.
 •
 Maintains ongoing communication with the individual, family members and other collateral providers involved with the program and individuals served.
 •
 Possesses and uses general business operations knowledge to guide the team and the program and ensure successful servicing of people we support.
 •
 Exercises discretion and independent judgement with respect to matters of significance to ensure smooth running of operations.
 •
 Manages personnel by supervising, training, evaluating, and observing assigned team members.
 •
 Interviews, hires, develops and retains high quality staff.
 •
 Ensures that all required documentation is completed appropriately and in a timely manner.
 •
 Works in partnership with external providers (employers, day services, etc.) to ensure that all supports and services provided are in alignment and designed to meet the needs of the people living in the residence.
 •
 Prevents, recognizes and reports abuse toward the people we support.
 •
 Ensures residence and individual finances are balanced and in compliance.
 •
 Fulfills on-call responsibility and covers DSP/CSS/DSS responsibilities.
 •
 Ensures all team members in the residence are fulfilling the roles and responsibilities of their positions by providing supervision and guidance to all team members working in the residence on an ongoing basis.
 •
 Addresses performance issues through performance improvement or corrective action measures.
 •
 Manages and approves team members’ time worked in the residence while ensuring there are sufficient team members to meet the needs of the people living in the residence at all times.
 •
 Ensures that the residence, including the external property, is clean, safe and attractive at all times.
 •
 Performs other duties as assigned.
 Responsibilities of All FREE Employees
 •
 Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
 •
 Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
 •
 Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
 •
 Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
 •
 Meets all job requirements and stays in compliance.
 •
 Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.
 Responsibilities of FREE Employees in Leadership/Management Positions:
 •
 Ensures compliance with FREE policies, procedures, and operating standards.
 •
 Implements a continuous quality improvement process for department services and administrative functions.
 •
 Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.
 Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.
 QUALIFICATIONS
 •
 
Education: 
o
 High School Diploma or equivalent required
 o
 Bachelor’s Degree required for Residential Managers of ICF programs.
 •
 
Experience: 
o
 Minimum one (1) year of supervisory experience required for both OPWDD and OMH
 •
 If internal candidate does not have 1 year of supervisory experience, they can qualify if they successfully passed their probation period, have a recommendation from their current supervisor and Vice President; this candidate would need to successfully complete internal management training and supervisory within 120 days in the manager role
 o
 For OPWDD, minimum one (1) year of experience working with individuals with disabilities and/or mental health disorders
 o
 For OMH, the following years of experience are required for each education level:
 ➢
 High School diploma or equivalent and a minimum of five (5) years’ experience working with individuals with disabilities and/or mental health disorders
 ➢
 Associate’s degree in a human service related field and a minimum of three (3) years’ experience working with individuals with disabilities and/or mental health disorders
 ➢
 A Bachelor’s or Master’s degree in a human service related field and a minimum of one (1) years’ experience working with individuals with disabilities and/or mental health disorders
 •
 
Specialized Training, Licenses, Certifications: 
o
 Not required, training will be provided upon hire as needed
 •
 
Knowledge, Skills, Competencies, and Abilities: 
o
 Proficient computer skills strongly preferred
 o
 Proficient writing skills with grasp of basic grammar and spelling
 o
 Must be efficient, well organized, and have excellent communication skills
 o
 Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
 •
 
Other Requirements: 
o
 18 years of age or older
 o
 Valid Driver’s License and satisfy criteria to be an agency driver required
 o
 Ability to work a flexible schedule based on program needs
 WORK ENVIRONMENT
 This role is performed in-person, some travel in an agency vehicle might be required from agency drivers.
 PHYSICAL REQUIREMENTS
 •
 Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
 •
 Employee is required to effectively communicate both verbally and in writing
 •
 Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
 •
 Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
 •
 Employee is required to be able to lift 50 pounds at a time
 Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.
 
FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
 
Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability. If you have any questions or would like to view the affirmative action plan, please visit our website www.familyres.org

Manager OPWDD- Housing Services

Columbia Hospitality

Let’s start off with the most important part - what’s in it for you:
 The Perks
 <ul>
<li>Eligibility of perks is dependent upon job status</li>
<li>Hourly Pay Rate: $25/hour</li>
<li>Get Paid Daily (Make any day payday)</li>
<li>Paid Time off & Holiday Pay (Because Balance Matters)</li>
<li>Benefits - Medical, Dental, Vision, Disability, 401K</li>
<li>HSA/FSA Plans -with employer contribution</li>
<li>Values Based Culture (#OMGLIFE)</li>
<li>Culture Add (Creating Space for Fresh Perspectives)</li>
<li>Referral Bonus (Get Paid to Recruit)</li>
<li>Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)</li>
<li>Employee Assistance Program</li>
<li>“Columbia Cares” Volunteer Opportunities</li>
<li>Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)</li>
<li>Task Force Work Opportunities (Grow your career in idyllic locations across the globe)</li>
<li>Online Learning Platform to Help You Grow!</li>
<li>Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)</li>
</ul>
Our Commitment to you: 
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
 Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
 
What you’ll do: 
The Brass Tacks
 <ul>
<li>Maintains overall cleanliness and organization of the property by cleaning public and back of house areas.</li>
<li>Moves and arranges furniture.</li>
<li>Ensure storage areas are neat and organized.</li>
<li>Maintains inventory housekeeping and maintenance supplies and communicates damage or shortages to supervisor.</li>
<li>Sweeps and cleans designated floors/sidewalks</li>
<li>Cleans rugs, carpets, upholstered furniture, and draperies.</li>
<li>Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.</li>
<li>Empties and transports all trash and waste to disposal areas.</li>
<li>Follows recycling and waste removal procedures</li>
<li>Follows all safety and security procedures</li>
<li>Reports damages, lost items, or anything unusual or suspicious.</li>
<li>Maintains a safe and secure environment for residents and team members.</li>
<li>Reports and addresses unsafe conditions or security concerns immediately to management.</li>
<li>Responds to all residents and guests’ requests in an expeditious, courteous and professional manner.</li>
<li>Maintains confidentiality of all resident information and pertinent building data.</li>
<li>Demonstrate proper bending and lifting techniques to ensure their health and safety as well as others around them</li>
<li>Responds to calls for spill cleanup and trash removal</li>
<li>Responds to calls for cleaning or straightening of public or back of the house areas</li>
<li>Exceeds resident expectations by being responsive, engaged and following-through on all requests.</li>
<li>Responds to internal and external inquiries and complaints and maintains favorable resident, guest and team collaboration</li>
<li>Pays special attention to detail</li>
<li>Demonstrates behaviors consistent with Columbia Hospitality values and mission.</li>
<li>Completes work orders and other projects as directed by Chief Engineer</li>
<li>Completes other duties as assigned</li>
</ul>
The Nitty Gritty
 <ul>
<li>1 year custodial, housekeeping, porter, or similar experience preferred.</li>
<li>Must be flexible and able to work under pressure</li>
<li>Must be able to maintain high standards while working independently</li>
<li>Knowledge of cleaning techniques/chemical applications a plus</li>
</ul>
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
 
The Fine Print
 Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
 
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
 
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Residential Custodian | The Pinnacle Portland

Dubai Holding

<div>
 
 
 About Dubai Holding Real Estate:
 
 
 
 
 
 
 Dubai Holding&rsquo;s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai&rsquo;s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
 
 
 
 
 
 Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
 
 
 
 
 
 
 About the Job:
 
 
 
 
 
 
 An opportunity has arisen for a
 
 Director - Residential Customer Care
 
 to join
 
 Dubai Holding Real Estate.
 
 The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.
 </li>
 <li>
 Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.
 </li>
 <li>
 Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.
 </li>
 <li>
 Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.
 </li>
 <li>
 Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.
 </li>
 <li>
 Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA's (Delegation of Authority).
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.
 </li>
 <li>
 Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA's (Service Level Agreements).
 </li>
 <li>
 Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.
 </li>
 <li>
 Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.
 </li>
 <li>
 Provide high quality and consistent customer service to address the customers' business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.
 </li>
 <li>
 Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.
 </li>
 <li>
 Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.
 </li>
 <li>
 Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.
 </li>
 <li>
 Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.
 </li>
 <li>
 Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.
 </li>
 <li>
 Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.
 </li>
 <li>
 Work closely with other senior leaders to ensure that customer management activities are aligned with the company's overall goals and objectives.
 </li>
 </ul>
 
 
 
 
 
 About you:
 
 
 
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business/ Marketing/ Communication Management. Master's degree preferred.
 </li>
 <li>
 Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/ Certified Customer Service Professional (CCSP) - preferred
 </li>
 <li>
 Minimum 8 to 10 years of experience in customer service, customer relationship management, sales, or marketing, with at least 5 years in a leadership or management role.
 </li>
 <li>
 Proficiency in Ms. Office suite and software applications, including customer relationship management (CRM) systems, social media and email marketing platforms.
 </li>
 <li>
 Ability to resolve customer complaints and develop strategies to improve customer satisfaction.
 </li>
 <li>
 Work under stringent deadlines and high-pressure environment and also motivate others.
 </li>
 <li>
 Strong analytical skills, interpersonal and influencing skills with versed communication skills in English and/ or Arabic. &middot; Proven ability to develop and implement successful customer management strategies.
 </li>
 <li>
 Ability to work effectively with other senior leaders to achieve business objectives.
 </li>
 <li>
 Excellent customer service skills, with a deep understanding of customer needs and expectations.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Director - Residential Customer Care - Dubai Holding Real Estate

NetCare Access

*Those that are able to receive the COVID-19 vaccination and influenza shot will be required to do so as a requirement of employment at Netcare Access.*Schedule1st shift, M-F &amp; as neededGENERAL DESCRIPTION: Responsible for the operational aspects of 24-hour a day 7-day a week Adult Residential Services Programs. Responsible for Facilities, supply management, scheduling, and other administrative aspects of managing residential services under the direction of the Director of Residential Services.ESSENTIAL DUTIES AND RESPONSIBILTIES: <ul><li>Manages standard facility operating procedures including but not limited to:</li><li>Maintaining facility documentation required for accreditations and safety (e.g. safety logs, fire drills)</li><li>Leads preparation efforts for facility audits under direction of department director and director of EHS.</li><li>Point person for contact with contractors for linens, cleaning services, etc.</li><li>Liaison between residential services and EHS to coordinate facility-related projects and activities.</li><li>Manages ordering and inventory management of food, medical, and operational supplies in conjunction with unit clerks, purchasing, facilities, and nursing departments.</li><li>Ensures food safety protocols are followed and oversees food service operations.</li><li>Oversees department scheduling:</li><li>Creates, maintains, and reports on scheduling templates</li><li>Time-off request coverage</li><li>Works with director and coordinators for coverage for call-offs and documentation.</li><li>Consistent daily staffing</li><li>Supports continuous department quality improvement and program initiatives:</li><li>Supports data entry and reporting</li><li>Supports all administrative components of quality improvement initiatives.</li><li>Coordinates with HR and IT for all on- and off-boarding processes.</li><li>Manages staff compliance with trainings, performance evaluations, licenses, and credentialing requirements with assistance from coordinators and HR.</li><li>Assists Director with compliance with:</li><li>policies and procedures</li><li>applicable federal, state, and local standards, rules, and regulations</li><li>expectations regarding risk management</li><li>standards for customer service and accessibility</li><li>Assists Director and collaborates with Coordinators to implement department initiatives and projects.</li><li>Other related duties as assigned.</li></ul>ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: <ul><li>Previous experience in the management and delivery of community health services.</li><li>Ability to achieve and maintain certification in required training programs.</li><li>Ability to review data and analyze and produce written and electronic reports.</li><li>Ability to relate to people with a variety of age, sex, economic, sexual orientation, race, ability, educational, and professional backgrounds.</li><li>Ability to travel between service facilities.</li><li>Ensure services area compliance with applicable federal, state, and local standards and requirements.</li><li>Ability to monitor timely completion of documentation.</li><li>Effectively and legally manage onboarding, training, and evaluation of staff.</li><li>Ability to apply risk management and problem-solving techniques to clinical/workplace situations.</li><li>Comprehends and contributes to Quality Assurance/Improvement initiatives and assures standards are met.</li><li>Ability to work effectively as a part of a team.</li><li>Demonstrates broad system management skills.</li><li>Assures adherence to agency policies, procedures, and other expectations.</li><li>Seeks opportunities to develop leadership skills.</li><li>Demonstrating effective organizational skills and ability to prioritize.</li><li>Understanding of basic food storage and food safety management.</li></ul>Job Type: Full-timePay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Operations Manager

The Haven

<div>Purpose
The Residential Technician Supervisor, under the supervision of the Residential Program Manager, is responsible for the management and supervision of the Residential Technician team who oversee the daily residential activities and safety of The Haven residents. The Haven endorses a trauma-informed care approach and a medical model of SUD treatment.
Essential Functions<ul><li>
Supervises Residential Technician&rsquo;s day-to-day duties.</li><li>
Ensures the daily residential billing notes are completed in a timely manner.</li><li>
Performs audits on Residential Technician&rsquo;s progress notes, documentation of rounds, and billing notes.</li><li>
Maintains the Residential Technician work schedules and ensures copies of these schedules are stored for a 12-month period.</li><li>
Conducts and documents Residential Technician meetings and trainings.</li><li>
Ensures staff completes Incident Reports.
</li><li>Assists The Haven&rsquo;s Registered Nurse with the Observation of the Self-Administration of Medications between Residential Technicians and members including documenting errors and training Residential Technicians in the correct medication procedures.</li><li>
Monitors the assignment of member Urinalysis (UA) duties to Residential Technicians. Schedules UA training for residential staff for correct chain of custody processes and monitors Residential Technician&rsquo;s successful adherence of the UA protocol. Monitors and completes the ordering of UA supplies, and other substance use testing supplies.
</li><li>Coordinates and implements the rules and regulations of daily residential living to conform to guidelines set by member funding requirements, licensing, fire and safety regulatory agencies and Haven policy and procedures. Ensures rules and restrictions conform to known standards and best practices of substance use treatment.</li><li>
Assigns appropriate components of the Haven Kitchen functions to Residential Technicians when the Dietary Manager is unavailable and maintains oversight of the assignment of these duties.</li><li>
Manages Timecards and PTO balances for each Residential Technician.</li></ul>
Other Duties and Responsibilities<ul><li>
Oversees visitation process and ensures adequate staff coverage during visitation times.</li><li>
Purchases and tracks supply orders for the Residential treatment program.</li><li>
Assists in training Residential Technicians in the use of The Haven&rsquo;s Electronic Medical Record system.</li><li>
Coordinates closely with the Residential Program Manager for the benefit of staff and members, and the smooth flow of information throughout the agency.</li><li>
Conducts Residential Technician hiring interviews and termination procedures in conjunction with the Human Resources Director.</li><li>
Coordinates with Human Resources Director for all new Residential Technicians and ongoing training mandates.</li><li>
Drafts and delivers performance appraisals to all Residential Technicians.</li><li>
Assists the Program Manager with supervision of Residential Technicians and with documentation. of supervision in the electronic payroll system and in the appropriate folder on the server.</li><li>
Attends and participates in daily team time meetings with the residential clinical team.</li><li>
Provide direct member care when appropriate, including assisting with de-escalation, transportation, group facilitation, etc.
</li><li>Acts as liaison to community agencies.</li><li>
Performs other related duties as assigned by the Residential Program Manager and Director of Clinical Services.</li></ul>
Qualifications<ul><li>
Must have a High School diploma or GED.</li><li>
Must qualify as a BHT per The Haven&rsquo;s policy.
</li><li>Must have at least two years of Behavioral Health experience</li><li>
Must have at least 3-5 years of significant experience in supervising, managing, and overseeing 15+ staff members, with proven leadership skills.</li><li>
Must have an Arizona Non-IVP Level-1 Fingerprint Clearance Card at the time of hire
</li><li>Must have current CPR and First Aide Certification or be able to obtain within 30 days of hire</li><li>
Must have current Non-Violent Crisis Intervention or be able to obtain within 30 days of hire</li><li>
Must have a valid Driver License with a clean driving record.</li><li>
Must have experience working with individuals struggling with addictions.</li><li>
Must be familiar with and be supportive of Substance Use Treatment modalities including but not limited to 12-Step, Smart Recovery, Medically Assisted Treatment (MAT), etc.</li><li>
Must have excellent written and verbal communication skills, with the ability to compose and proofread written materials.</li><li>
Must have expertise in using Microsoft Office (Word, Excel, PowerPoint, Outlook, and Publisher)
</li><li>Must have experience working with an Electronic Medical Record platform.</li><li>
A Bachelor&rsquo;s degree or higher is preferred.</li><li>
Fluency in Spanish is preferred.</li></ul></div>

Residential Technician Supervisor

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