director of restaurant operations

Confidential Company

Job Description:Job Summary: The Senior Operations Manager is responsible for overseeing daily food and beverage (F&B) operations, ensuring excellence in service quality, operational efficiency, and adherence to company policies and standards. This leadership role includes managing multi-brand restaurant operations, optimizing profitability, fostering a motivated team, and ensuring compliance with budgets, hygiene standards, and legal requirements. The role also involves staying ahead of industry trends to maintain a competitive edge and delivering exceptional guest experiences.Key Responsibilities:<ul><li>Multi-Brand Operations: Manage and drive all aspects of operations across multiple restaurant brands.</li><li>Quality & Hygiene: Ensure all F&B outlets meet established standards for quality, hygiene, and operational efficiency.</li><li>Profitability Monitoring: Analyse outlet profitability, identify problem areas, and implement corrective measures to optimize performance.</li><li>Financial Accountability: Oversee full P&L for F&B operations, ensuring revenue targets and budgeted forecasts are achieved.</li><li>Guest Experience: Address guest complaints, requests, and feedback promptly while supporting operations teams to maintain high service standards.</li><li>Competitive Analysis: Monitor competitor trends and identify opportunities for innovation in equipment, service methods, and product presentation.</li><li>Strategic Planning: Lead the preparation of annual business, sales, and marketing plans, aligning goals with broader company objectives.</li><li>Meetings & Reporting: Attend F&B and operations meetings and lead daily operational reviews to ensure seamless communication and execution.</li><li>Policy Implementation: Develop and enforce F&B-related programs, policies, and procedures to maintain company standards.</li><li>Cost Control: Adhere to established expense budgets, ensuring cost control measures are in place.</li><li>Team Development: Train and mentor team members, conduct performance appraisals, and create development and succession plans.</li><li>Leadership: Drive team performance through coaching, motivation, and creating a culture of excellence.</li><li>Compliance: Ensure adherence to hygiene standards, legal requirements, and standard operating procedures.</li></ul>Qualifications:<ul><li>Master’s degree in Hotel or Hospitality Management.</li><li>Minimum of 3 years of experience in a similar role, with previous F&B Gulf countries experience .</li><li>Self-motivated leader with a dynamic and energetic personality.</li><li>Strong problem-solving skills and openness to new ideas and innovations.</li><li>Professional integrity and commitment to guest and team satisfaction.</li><li>In-depth local market knowledge and awareness of the latest F&B trends.</li><li>Well-connected with key influencers and decision-makers in Dubai.</li><li>Exceptional interpersonal and leadership skills.</li><li>Flexibility to work long hours, including weekends.</li><li>UAE driving license is mandatory.</li></ul>Preferred Skills:<ul><li>Proactive and solution-oriented approach.</li><li>Strong financial acumen with P&L management expertise.</li><li>Proven ability to manage large teams and multi-brand operations.</li><li>Excellent communication and networking abilities.</li></ul>

Senior Operations Manager – F&B Restaurant

Hilton

<div>Director of Operations - Waldorf Astoria Cairo Heliopolis
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)</li>
<li>Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li>
<li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li>
<li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li>
<li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li>
<li>Comply and exceed hotel and company Service Standards</li>
<li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li>
<li>Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li>
<li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li>
<li>Hold regular briefings and communication meetings with the HOD team</li>
</ul>What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
<ul><li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Operations - Waldorf Astoria Cairo Heliopolis

Marriott International

<div>Additional Information 
Job Number25176336 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Manages all restaurant and kitchen operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars, Room Service and Kitchen. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant and kitchen operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Order and purchase equipment and supplies.</li></ul> 
Developing and Maintaining Food and Beverage Goals
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Develops business goals and creates appropriate development plans.</li></ul>
<ul><li>Integrates objectives, opportunities and resources to achieve business goals.</li></ul> 
Developing and Maintaining Budgets
<ul><li>Identifies and addresses financial opportunities as needed.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Manages department's controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Maximizes revenue opportunities through competitive pricing of food &amp; beverage products and services.</li></ul>
<ul><li>Participates in the budgeting process for areas of responsibility.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Responds effectively to guest problems and handles complaints.</li></ul>
<ul><li>Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction results.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and or managers.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul> 
Additional Responsibilities
<ul><li>Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Restaurant Operations

<div>
 A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
 
 
 
 What will I be doing?
 
 
 
 As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)
 </li>
 <li>
 Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
 </li>
 <li>
 Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
 </li>
 <li>
 Respond to audits that are completed by the company to ensure continual improvement is achieved
 </li>
 <li>
 Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
 </li>
 <li>
 Comply and exceed hotel and company Service Standards
 </li>
 <li>
 Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
 </li>
 <li>
 Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
 </li>
 <li>
 Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
 </li>
 <li>
 Hold regular briefings and communication meetings with the HOD team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results
 </li>
 <li>
 In-depth knowledge of the hotel / leisure / service sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
 </li>
 <li>
 Accountable and resilient
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 General Manager/Hotel Manager
</div>

<div>Additional Information 
Job Number25183270 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Ras Al Khaimah Al Hamra Beach, P.O Box 4558, Vienna Street, Ras Al Khaimah, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Profitability
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Works with hotel management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors hotel operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine hotel operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</li></ul>
<ul><li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Leading Operations and Department Teams
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li></ul>
<ul><li>Develops systems to enable employees to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

RC RAK, Al Hamra Director of Operations

Artistico Foods

Job Title: HR Executive &ndash; Restaurant OperationsLocation: Malad, Mumbai Type: Full-time | On-site Reports to: Founder &amp; Operations Head Salary: &#8377;32,000&ndash;&#8377;40,000 (based on experience + executional mindset)About the RoleWe're looking for a hands-on, sharp, no-fluff HR Executive who&rsquo;s ready to build people systems for a growing hospitality brand. This isn't a desk job&mdash;it&rsquo;s a field role for someone who wants to be in the game, not just in spreadsheets.You&rsquo;ll be the backbone of hiring, onboarding, staff retention, discipline, and team culture for 3 outlets (and counting).Key Responsibilities Hiring &amp; Onboarding<ul><li>Coordinate job postings, walk-ins, and agency partnerships</li><li>Screen and shortlist candidates with the Ops Head</li><li>Own the onboarding checklist (uniform, ID, documents, training start)</li><li>Schedule and track 3-day / 7-day / 30-day performance check-ins</li></ul>HR Systems &amp; Documentation<ul><li>Maintain all staff records (contracts, ID proof, PF/ESIC, leaves)</li><li>Log absenteeism, leaves, shift swaps</li><li>Prepare weekly headcount reports for payroll</li><li>Keep training + KRA files updated and tracked</li></ul>Performance &amp; Discipline<ul><li>Conduct monthly feedback sessions with captains &amp; managers</li><li>Highlight underperformers with factual logs</li><li>Support terminations with proper documentation</li><li>Mediate staff issues before they hit the founder&rsquo;s plate</li></ul>Culture &amp; Retention<ul><li>Celebrate birthdays, work anniversaries, and wins</li><li>Recommend incentives and morale-boost ideas</li><li>Roll out code of conduct and SOP reinforcement without drama</li><li>Push staff to show up, step up, and level up</li></ul>You&rsquo;re a Fit If You:<ul><li>Have 1&ndash;3 years of HR experience, ideally in F&amp;B / retail / hospitality</li><li>Thrive in high-energy environments</li><li>Speak fluent Hindi + basic English</li><li>Know how to get work done without asking twice</li><li>Want to grow into an HR Manager role as we expand</li></ul>Growth PathWe&rsquo;re not building just restaurants. We&rsquo;re building systems that scale. Prove yourself here, and this turns into an HR Manager + Training Head hybrid role across multiple locations.Job Type: Full-timePay: &#8377;32,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you currently working? If yes, What is your notice period?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>HR sourcing: 2 years (Required)</li></ul>Work Location: In person

HR Executive – Restaurant Operations

Il Fornaio Cucina Italiana

<div><h1 class="jobSectionHeader">Join our team at Il Fornaio Cucina Italiana as a Training Manager.</h1>
Il Fornaio - TrainingRecruiting Department 
Full-Time | Travel Required (up to all 18 restaurant locations)<h3 class="jobSectionHeader">
About Il Fornaio</h3>
Il Fornaio is an Italian restaurant group dedicated to delivering authentic Italian cuisine, exceptional hospitality, and an outstanding guest experience. We believe that great service begins with great training - and we are looking for a passionate and knowledgeable Training Manager to help elevate our teams across all locations.<h1 class="jobSectionHeader">
Position Summary</h1>
The Training Manager will play a key role in developing, delivering, and maintaining high-impact training programs for hourly employees and managers throughout the company. This position will work closely with the Director of TrainingRecruiting, restaurant leadership teams, certified trainers, and cross-functional departments to strengthen knowledge, consistency, and hospitality standards across all restaurants.
This role is ideal for someone who thrives in a hands-on environment, enjoys spending time in restaurants, and is passionate about teaching food, wine, cocktails, and service excellence.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Conduct in-restaurant training visits to all Il Fornaio locations, focusing on hourly employee development and hospitality excellence.</li><li>
Facilitate training classes on food knowledge, winebeverage, servicehospitality, and company standards.</li><li>
Support and develop Certified Trainers and assist with maintaining the Certified Trainer Program.</li><li>
Deliver training and coaching to restaurant management teams as needed.</li><li>
Assist with onboarding and development programs for new hires, including FOH and BOH team members.</li><li>
Maintain training materials, manuals, quizzes, and LMS (Schoox) content.</li><li>
Support the rollout of new menu changes, including training, quizzes, and knowledge checks.</li><li>
Work collaboratively with HR, Operations, and the Director of Kitchen Operations to ensure consistent execution of standards.</li><li>
Travel regularly to restaurants to support ongoing development needs, new initiatives, and brand standards.</li><li>
Represent the Training Department in a professional and welcoming way, fostering a culture of hospitality, learning, and continuous improvement.</li></ul><h1 class="jobSectionHeader">
Required Qualifications</h1><ul><li>
Minimum 2 years of experience in restaurant management, training, or hospitality leadership.</li><li>
Strong knowledge of food, beverage, wine, and service standards.</li><li>
Excellent communication and presentation skills.</li><li>
Ability to travel to all 18 restaurant locations as needed.</li><li>
Strong organizational skills and ability to manage multiple projects at once.</li><li>
Comfortable facilitating classroom training and hands-on learning in busy restaurant environments.</li><li>
Passion for hospitality, teamwork, and developing others.</li></ul><h1 class="jobSectionHeader">
Preferred Qualifications</h1><ul><li>
Previous experience in training or multi-unit restaurant operations.</li><li>
Familiarity with LMS platforms (e.g., Schoox).</li><li>
Knowledge of Italian cuisine, wine, and culture.</li><li>
Certified Trainer or leadership development experience.</li></ul><h1 class="jobSectionHeader">
What We Offer</h1><ul><li>
Competitive salary</li><li>
Opportunities for professional growth and development</li><li>
Travel opportunities across all Il Fornaio locations</li><li>
A collaborative, people-focused culture</li><li>
The chance to make a meaningful impact on the guest and employee experience companywide</li></ul></div>

Training Manager

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