director of restaurant operations

Chick-fil-A Restaurants

<div>About Chick-fil-A Fayetteville Towne Center, Starr&rsquo;s Mill, and Senoia:
At Chick-fil-A FTC | SM | SNA, we pride ourselves on providing REMARKable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. Our team has provided consistent service for the last 25 years to the Fayette County, Coweta County, and surrounding areas. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business. 
Position Summary:
The General Manager is responsible for overseeing all aspects of the restaurant&rsquo;s operations, ensuring exceptional guest experiences and maintaining high standards in a high-volume environment. This role requires strong leadership, a keen sense of operational management, and the ability to guide a large team toward success. The General Manager will work closely with the Operator and Executive Director Team to meet and exceed business goals, develop team members, and foster a positive culture aligned with Chick-fil-A&rsquo;s core principles. 
Key Responsibilities: 
Leadership &amp; Team Development:<ul><li>
Lead, coach, and inspire a team of Operational Managers, Area Managers, and Team Members while cultivating a culture of excellence and teamwork.</li><li>
Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.</li><li>
Conduct regular performance evaluations and create action plans for employee growth and improvement.</li><li>
Foster clear communication and delegation within the management team to ensure operational success.</li></ul> 
Operational Management:<ul><li>
Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.</li><li>
Ensure smooth operation during peak times and non-peak times.</li><li>
Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.</li><li>
Maintain Chick-fil-A&rsquo;s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and Local health and safety regulations.</li><li>
Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions.</li></ul> 
Guest Experience &amp; Customer Service:<ul><li>
Champion Chick-fil-A&rsquo;s commitment to &quot;Second Mile Service,&quot; ensuring every guest receives personalized and exceptional care.</li><li>
Handle guest feedback and resolve issues promptly to ensure a positive guest experience.</li><li>
Continuously assess and improve the overall guest experience by analyzing feedback, trends, and service metrics.</li></ul> 
Financial &amp; Business Management:<ul><li>
Manage the restaurant&rsquo;s financial performance, including sales, food costs, labor costs, and overall profitability.</li><li>
Analyze financial reports, set targets, and develop action plans to meet and exceed sales goals.</li><li>
Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.</li><li>
Ensure compliance with cash handling policies and accurate financial reporting.</li></ul> 
Community Engagement &amp; Brand Building:<ul><li>
Actively participate in community outreach and events to build strong relationships with local organizations, schools, and residents.</li><li>
Partner with the marketing team to execute local promotions, initiatives, and events that reflect Chick-fil-A&rsquo;s community values.</li><li>
Serve as a brand ambassador by representing Chick-fil-A&rsquo;s mission and values in the Fayette and Coweta community.</li></ul> 
Qualifications:<ul><li>
Minimum of 3-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.</li><li>
Strong understanding of restaurant operations, financial management (P&amp;L), and labor optimization.</li><li>
Proven track record of leading large teams in a fast-paced environment.</li><li>
Excellent communication, problem-solving, and organizational skills.</li><li>
Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.</li><li>
Proficiency in Chick-fil-A&rsquo;s operational systems and standards (preferred but not required).</li><li>
Passion for customer service and community engagement.</li><li>
Result-oriented with a highly competitive spirit</li><li>
Ability to work a flexible schedule, including nights, weekends, and holidays.</li><li>
Ability to work at the Fayetteville Towne Center, Starr's Mill, or Senoia Chick-fil-A</li></ul> 
Benefits:<ul><li>
Competitive pay</li><li>
Opportunities for career growth within a multi-unit operation</li><li>
Health, dental, and vision insurance contributions</li><li>
401k contributions</li><li>
Paid time off</li><li>
Opportunity for free tuition coverage through Grand Canyon University to obtain a Bachelor&rsquo;s, Master&rsquo;s, or PhD</li><li>
Scholarship Opportunities</li><li>
Employee meals</li><li>
Ongoing investment in leadership development</li></ul><h2 class="jobSectionHeader"> 
REQUIREMENTS</h2><ul><li>
Bachelor's Degree or Equivalent Experience</li><li>
Chick-fil-A Experience Preferred</li><li>
Availability Monday-Saturday (5am-11pm)</li><li>
Minimum of 5 years Restaurant Management Experience Required</li><li>
Customer Service Experience Required</li></ul> 
At Chick-fil-A FTC | SM | SNA, we pride ourselves on providing REMARKable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. Our team has provided consistent service for the last 25 years to the Fayette County, Coweta County, and surrounding areas. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all areas of the business.</div>

Chick-fil-A General Manager (Director of Operations)

Popeyes

<div>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands &ndash; TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg;, and FIREHOUSE SUBS&reg;. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg; and FIREHOUSE SUBS&reg; brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner is the coach responsible for driving operational excellence, guest satisfaction, and brand standards across their assigned restaurants. This role reports to the Franchise Business Partner (FBP) and is responsible for identifying gaps, delivering training, and tools that help franchise restaurant leaders with consistent routines that improve service, food quality, and the overall guest experience.
Roles &amp; Responsibilities:<ul><li>
Conduct structured operational assessments across for assigned restaurants.</li><li>
Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.</li><li>
Observe service routines and deliver immediate, constructive feedback.</li><li>
Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.</li><li>
Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.</li><li>
Partner with restaurant leaders to implement action plans that directly improve guest outcomes.</li><li>
Conduct follow-ups to verify progress and reinforce accountability.</li><li>
Share success stories and practical playbooks across restaurants to scale what works.</li><li>
Deliver in-restaurant coaching and training for Managers and District Managers.</li><li>
Support the rollout of new operations initiatives, technology, or training programs.</li><li>
Reinforce Popeyes Academy learning with live, practical application in the restaurant.</li><li>
Build capability in RGMs and shift leaders to sustain improvements beyond your visit.</li><li>
Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.</li><li>
Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.</li><li>
Escalate persistent performance issues, ensuring support from Ops Services leadership.</li><li>
Document findings, monitor corrective action, and track guest experience KPIs.</li><li>
Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.</li><li>
Prepare visit reports, update tracking systems, and maintain communication with Field &amp; Ops Services leadership.</li><li>
Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.</li><li>
Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.</li><li>
Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).</li></ul>
Skills &amp; Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality, or a related field required</li><li>
3+ years of restaurant operations leadership experience in QSR.</li><li>
Proven track record of improving operational execution and guest satisfaction.</li><li>
Experience in training, coaching, or leading restaurant managers/teams.</li><li>
Strong coaching and training ability, with practical &ldquo;in-the-moment&rdquo; feedback skills.</li><li>
Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.</li><li>
Ability to analyze guest and operational data, then translate into clear action plans.</li><li>
Highly organized, disciplined, and comfortable managing a large portfolio.</li><li>
Strong communication and collaboration skills.</li></ul>
This position is benefits eligible and offers a comprehensive package including health benefits (medical, dental, vision and life insurance) offered upon hire date. fertility benefits to support family planning needs, a 401(k) plan with Company match available after the first year of service, time-off programs (including PTO, sick leave, Company-observed holidays, and parental leave), short-term and long-term disability insurance, and telemedicine &amp; mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.
#popeyes
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.</div>

Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C

<div>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands &ndash; TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg;, and FIREHOUSE SUBS&reg;. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg; and FIREHOUSE SUBS&reg; brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner is the coach responsible for driving operational excellence, guest satisfaction, and brand standards across their assigned restaurants. This role reports to the Franchise Business Partner (FBP) and is responsible for identifying gaps, delivering training, and tools that help franchise restaurant leaders with consistent routines that improve service, food quality, and the overall guest experience.
Roles &amp; Responsibilities:<ul><li>
Conduct structured operational assessments across for assigned restaurants.</li><li>
Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.</li><li>
Observe service routines and deliver immediate, constructive feedback.</li><li>
Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.</li><li>
Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.</li><li>
Partner with restaurant leaders to implement action plans that directly improve guest outcomes.</li><li>
Conduct follow-ups to verify progress and reinforce accountability.</li><li>
Share success stories and practical playbooks across restaurants to scale what works.</li><li>
Deliver in-restaurant coaching and training for Managers and District Managers.</li><li>
Support the rollout of new operations initiatives, technology, or training programs.</li><li>
Reinforce Popeyes Academy learning with live, practical application in the restaurant.</li><li>
Build capability in RGMs and shift leaders to sustain improvements beyond your visit.</li><li>
Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.</li><li>
Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.</li><li>
Escalate persistent performance issues, ensuring support from Ops Services leadership.</li><li>
Document findings, monitor corrective action, and track guest experience KPIs.</li><li>
Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.</li><li>
Prepare visit reports, update tracking systems, and maintain communication with Field &amp; Ops Services leadership.</li><li>
Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.</li><li>
Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.</li><li>
Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).</li></ul><div></div>
Skills &amp; Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality, or a related field required</li><li>
3+ years of restaurant operations leadership experience in QSR.</li><li>
Proven track record of improving operational execution and guest satisfaction.</li><li>
Experience in training, coaching, or leading restaurant managers/teams.</li><li>
Strong coaching and training ability, with practical &ldquo;in-the-moment&rdquo; feedback skills.</li><li>
Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.</li><li>
Ability to analyze guest and operational data, then translate into clear action plans.</li><li>
Highly organized, disciplined, and comfortable managing a large portfolio.</li><li>
Strong communication and collaboration skills.</li></ul>
This position is benefits eligible and offers a comprehensive package including health benefits (medical, dental, vision and life insurance) offered upon hire date. fertility benefits to support family planning needs, a 401(k) plan with Company match available after the first year of service, time-off programs (including PTO, sick leave, Company-observed holidays, and parental leave), short-term and long-term disability insurance, and telemedicine &amp; mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.
#popeyes
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.</div>

Shaistas Kitchen

We are looking for an experienced Procurement / Supply Chain Executive with a strong background in the restaurant and F&amp;B industry to join our growing team. This role is ideal for someone who understands the fast-paced dynamics of restaurant operations and can manage procurement end-to-end with accuracy, efficiency, and professionalismKey Responsibilities<ul><li>Manage end-to-end supply chain operations for the restaurant, ensuring timely availability of all food, packaging, and operational supplies.</li><li>Forecast requirements and maintain optimal inventory par levels and reorder quantities across all outlets.</li><li>Source, evaluate, and negotiate with suppliers to secure the best prices, quality, and delivery terms.</li><li>Monitor supplier performance to ensure reliability, accuracy, and compliance with quality standards.</li><li>Implement strong inventory controls to minimize wastage, prevent stockouts, and support smooth operations.</li><li>Accurately calculate production yield, usage, and wastage to support cost management and menu planning.</li><li>Oversee periodic stock counts, ensuring accuracy, proper documentation, and timely reconciliation.</li><li>Track procurement costs, supplier trends, and key purchasing metrics, submitting periodic reports.</li><li>Build and maintain strong supplier relationships while ensuring competitive procurement practices.</li><li>Prepare and manage purchase orders as per company policies.</li><li>Identify cost-saving opportunities without affecting quality.</li></ul>Requirements<ul><li>UAE experience in restaurant/F&amp;B is mandatory.</li><li>Strong knowledge of food items, packaging materials, vendors, and restaurant procurement processes.</li><li>Confident negotiator with excellent communication and vendor-management skills.</li><li>Skilled in inventory control, yield/wastage calculation, and data accuracy.</li><li>Comfortable working in a fast-paced environment with tight deadlines.</li><li>Proficient in MS Excel, Inventory Management systems, and basic documentation.</li></ul>What We Offer<ul><li>Visa provided</li><li>Medical provided</li><li>Housing provided</li></ul>WhatsApp - 0544477880Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Procurement / Supply Chain Executive (Restaurant Industry)

<div>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands &ndash; TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg;, and FIREHOUSE SUBS&reg;. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg; and FIREHOUSE SUBS&reg; brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner is the coach responsible for driving operational excellence, guest satisfaction, and brand standards across their assigned restaurants. This role reports to the Franchise Business Partner (FBP) and is responsible for identifying gaps, delivering training, and tools that help franchise restaurant leaders with consistent routines that improve service, food quality, and the overall guest experience.
Roles &amp; Responsibilities:<ul><li>
Conduct structured operational assessments across for assigned restaurants.</li><li>
Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.</li><li>
Observe service routines and deliver immediate, constructive feedback.</li><li>
Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.</li><li>
Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.</li><li>
Partner with restaurant leaders to implement action plans that directly improve guest outcomes.</li><li>
Conduct follow-ups to verify progress and reinforce accountability.</li><li>
Share success stories and practical playbooks across restaurants to scale what works.</li><li>
Deliver in-restaurant coaching and training for Managers and District Managers.</li><li>
Support the rollout of new operations initiatives, technology, or training programs.</li><li>
Reinforce Popeyes Academy learning with live, practical application in the restaurant.</li><li>
Build capability in RGMs and shift leaders to sustain improvements beyond your visit.</li><li>
Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.</li><li>
Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.</li><li>
Escalate persistent performance issues, ensuring support from Ops Services leadership.</li><li>
Document findings, monitor corrective action, and track guest experience KPIs.</li><li>
Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.</li><li>
Prepare visit reports, update tracking systems, and maintain communication with Field &amp; Ops Services leadership.</li><li>
Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.</li><li>
Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.</li><li>
Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).</li></ul>
Skills &amp; Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality, or a related field required</li><li>
3+ years of restaurant operations leadership experience in QSR.</li><li>
Proven track record of improving operational execution and guest satisfaction.</li><li>
Experience in training, coaching, or leading restaurant managers/teams.</li><li>
Strong coaching and training ability, with practical &ldquo;in-the-moment&rdquo; feedback skills.</li><li>
Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.</li><li>
Ability to analyze guest and operational data, then translate into clear action plans.</li><li>
Highly organized, disciplined, and comfortable managing a large portfolio.</li><li>
Strong communication and collaboration skills.</li></ul>
The successful candidate's starting pay will fall within the base salary range listed below and is determined based on job-related factors including, but not limited to: skills, experience, qualifications, work location, and market conditions. Depending on the position, successful candidates may also be eligible for a discretionary bonus, as well as wellness and benefit offerings.
Salary: $88,000 - $95,000 
This position is benefits eligible and offers a comprehensive package including health benefits (medical, dental, vision and life insurance) offered upon hire date. fertility benefits to support family planning needs, a 401(k) plan with Company match available after the first year of service, time-off programs (including PTO, sick leave, Company-observed holidays, and parental leave), short-term and long-term disability insurance, and telemedicine &amp; mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.
#popeyes
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.</div>

<div>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands &ndash; TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg;, and FIREHOUSE SUBS&reg;. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg; and FIREHOUSE SUBS&reg; brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner is the coach responsible for driving operational excellence, guest satisfaction, and brand standards across their assigned restaurants. This role reports to the Franchise Business Partner (FBP) and is responsible for identifying gaps, delivering training, and tools that help franchise restaurant leaders with consistent routines that improve service, food quality, and the overall guest experience.
Roles &amp; Responsibilities:<ul><li>
Conduct structured operational assessments across for assigned restaurants.</li><li>
Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.</li><li>
Observe service routines and deliver immediate, constructive feedback.</li><li>
Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.</li><li>
Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.</li><li>
Partner with restaurant leaders to implement action plans that directly improve guest outcomes.</li><li>
Conduct follow-ups to verify progress and reinforce accountability.</li><li>
Share success stories and practical playbooks across restaurants to scale what works.</li><li>
Deliver in-restaurant coaching and training for Managers and District Managers.</li><li>
Support the rollout of new operations initiatives, technology, or training programs.</li><li>
Reinforce Popeyes Academy learning with live, practical application in the restaurant.</li><li>
Build capability in RGMs and shift leaders to sustain improvements beyond your visit.</li><li>
Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.</li><li>
Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.</li><li>
Escalate persistent performance issues, ensuring support from Ops Services leadership.</li><li>
Document findings, monitor corrective action, and track guest experience KPIs.</li><li>
Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.</li><li>
Prepare visit reports, update tracking systems, and maintain communication with Field &amp; Ops Services leadership.</li><li>
Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.</li><li>
Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.</li><li>
Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).</li></ul>
Skills &amp; Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality, or a related field required</li><li>
3+ years of restaurant operations leadership experience in QSR.</li><li>
Proven track record of improving operational execution and guest satisfaction.</li><li>
Experience in training, coaching, or leading restaurant managers/teams.</li><li>
Strong coaching and training ability, with practical &ldquo;in-the-moment&rdquo; feedback skills.</li><li>
Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.</li><li>
Ability to analyze guest and operational data, then translate into clear action plans.</li><li>
Highly organized, disciplined, and comfortable managing a large portfolio.</li><li>
Strong communication and collaboration skills.</li></ul>
This position is benefits eligible and offers a comprehensive package including health benefits (medical, dental, vision and life insurance) offered upon hire date. fertility benefits to support family planning needs, a 401(k) plan with Company match available after the first year of service, time-off programs (including PTO, sick leave, Company-observed holidays, and parental leave), short-term and long-term disability insurance, and telemedicine &amp; mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.
#popeyes
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.</div>

<div>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands &ndash; TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg;, and FIREHOUSE SUBS&reg;. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg; and FIREHOUSE SUBS&reg; brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Operations Partner is the coach responsible for driving operational excellence, guest satisfaction, and brand standards across their assigned restaurants. This role reports to the Franchise Business Partner (FBP) and is responsible for identifying gaps, delivering training, and tools that help franchise restaurant leaders with consistent routines that improve service, food quality, and the overall guest experience.
Roles &amp; Responsibilities:<ul><li>
Conduct structured operational assessments across for assigned restaurants.</li><li>
Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.</li><li>
Observe service routines and deliver immediate, constructive feedback.</li><li>
Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.</li><li>
Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.</li><li>
Partner with restaurant leaders to implement action plans that directly improve guest outcomes.</li><li>
Conduct follow-ups to verify progress and reinforce accountability.</li><li>
Share success stories and practical playbooks across restaurants to scale what works.</li><li>
Deliver in-restaurant coaching and training for Managers and District Managers.</li><li>
Support the rollout of new operations initiatives, technology, or training programs.</li><li>
Reinforce Popeyes Academy learning with live, practical application in the restaurant.</li><li>
Build capability in RGMs and shift leaders to sustain improvements beyond your visit.</li><li>
Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.</li><li>
Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.</li><li>
Escalate persistent performance issues, ensuring support from Ops Services leadership.</li><li>
Document findings, monitor corrective action, and track guest experience KPIs.</li><li>
Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.</li><li>
Prepare visit reports, update tracking systems, and maintain communication with Field &amp; Ops Services leadership.</li><li>
Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.</li><li>
Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.</li><li>
Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).</li></ul>
Skills &amp; Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business, Hospitality, or a related field required</li><li>
3+ years of restaurant operations leadership experience in QSR.</li><li>
Proven track record of improving operational execution and guest satisfaction.</li><li>
Experience in training, coaching, or leading restaurant managers/teams.</li><li>
Strong coaching and training ability, with practical &ldquo;in-the-moment&rdquo; feedback skills.</li><li>
Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety.</li><li>
Ability to analyze guest and operational data, then translate into clear action plans.</li><li>
Highly organized, disciplined, and comfortable managing a large portfolio.</li><li>
Strong communication and collaboration skills.</li></ul>
The successful candidate's starting pay will fall within the base salary range listed below and is determined based on job-related factors including, but not limited to: skills, experience, qualifications, work location, and market conditions. Depending on the position, successful candidates may also be eligible for a discretionary bonus, as well as wellness and benefit offerings.
Salary: $88,000 - $95,000
This position is benefits eligible and offers a comprehensive package including health benefits (medical, dental, vision and life insurance) offered upon hire date. fertility benefits to support family planning needs, a 401(k) plan with Company match available after the first year of service, time-off programs (including PTO, sick leave, Company-observed holidays, and parental leave), short-term and long-term disability insurance, and telemedicine &amp; mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.</div>

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