director of rooms

Nawy

<div>
 <ul>
 <li>
 Oversee all aspects of room operations, ensuring the highest level of service and guest satisfaction
 </li>
 <li>
 Develop and implement innovative strategies to maximize room revenue and occupancy
 </li>
 <li>
 Manage the Rooms Division budget, forecasting, and financial performance
 </li>
 <li>
 Lead, train, and mentor the front office, housekeeping, and concierge teams
 </li>
 <li>
 Analyze guest feedback and market trends to enhance services and improve guest experiences
 </li>
 <li>
 Collaborate with other departments to ensure seamless service delivery and efficient operations
 </li>
 <li>
 Ensure compliance with health and safety regulations
 </li>
 <li>
 Represent the Rooms Division in senior management and executive meetings, providing insights and updates on operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management or related field
 </li>
 <li>
 5+ years of experience in hotel management, with a focus on rooms operations
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Proven financial acumen, with experience in budgeting and revenue management
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple priorities
 </li>
 </ul>
</div>

Director of Rooms

Nawy Real Estate

<div><ul><li>Oversee all aspects of room operations, ensuring the highest level of service and guest satisfaction.</li>
<li>Develop and implement innovative strategies to maximize room revenue and occupancy.</li>
<li>Manage the Rooms Division budget, forecasting, and financial performance.</li>
<li>Lead, train, and mentor the front office, housekeeping, and concierge teams.</li>
<li>Analyze guest feedback and market trends to enhance services and improve guest experiences.</li>
<li>Collaborate with other departments to ensure seamless service delivery and efficient operations.</li>
<li>Ensure compliance with health and safety regulations.</li>
<li>Represent the Rooms Division in senior management and executive meetings, providing insights and updates on operations.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Hospitality Management or related field.</li>
<li>5+ years of experience in hotel management, with a focus on rooms operations.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Proven financial acumen, with experience in budgeting and revenue management.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li></ul></div>

Marriott International

Job SummaryFunctions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and associates and provides a return on investment to the owner and Marriott International.CANDIDATE PROFILE Education And Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESManaging Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Works with Rooms management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.Managing Revenue Goals Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. Develops systems to enable associates to understand guest satisfaction results. Communicates a clear and consistent message regarding departmental goals to produce desired results.Managing The Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Ensures associates are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

<div>Additional Information 
Job Number25172205 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Amaala, One Marriott Drive, Amaala, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
RITZ CARLTON AMAALA
Born of desert dunes and guarded by the Red Sea, The Ritz Carlton, AMAALA redefines coastal luxury at the edge of Triple Bay. With 390 guestrooms, 80% facing shimmering waters and the remainder gazing over the Marina Village and Hijaz mountains, this opulent retreat offers sanctuary under the sky.
Guests will enjoy multiple sunset-view restaurants, a signature spa, adults-only and family pools, a fitness pavilion, and event venues for up to 1,500. Here, luxury meets legacy, crafted for those seeking calm, connection, and coastal wonder. 
JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Rooms Team
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul> 
Managing Profitability
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Director of Rooms - Ritz Carlton Amaala, Saudi Arabia

Grand Hyatt

Organization Grand Hyatt Al Khobar Summary <ul> <li>You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</li> <li>To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.</li> </ul> Qualifications <ul> <li>Ideally with a university degree or diploma in Hospitality or Tourism management.</li> <li>Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.</li> <li>Good problem solving, administrative and interpersonal skills are a must.</li> </ul> Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality<img src="https://www.jobg8.com/Tracking.aspx?EckMS5zY42Dv0%2bczeqXaG7G7wgrSFmWpx" width="0" height="0" />

Front Office Manager (Saudi Nationality)

<div>Additional Information 
Job Number25167611 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Rooms Team
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul> 
Managing Profitability
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Rooms

Dorchester Collection

Job Title: Rooms Ultimate Leaders ProgramContract Type: FixedtermContract Duration: 12 to 18 monthsStatus: Full timeHotel: The Lana Dorchester CollectionDivision & Department: Rooms Administrative Position Overview We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process. What you'll get <ul><li>Worldclass Development Opportunities and structured learning program</li><li>Experience all the advantages that our fulltime employees enjoy at The Lana Dubai Dorchester Collection</li><li>Meals on Duty</li><li>Private Medical Insurance</li><li>Life Insurance</li><li>Annual Flight Allowance</li><li>Company Accommodation</li><li>Company provided transportation to and from work</li><li>Uniform provided by the Company with complimentary laundry</li><li>Service Charge</li></ul> What you'll do <ul><li>Our Rooms Department Ultimate Leaders will join us for a minimum of 12 months which can be extended to 18 months where they will do rotations in different areas for a period of 3 to 6 months each.</li><li>During their programme our candidates will have a dedicated mentor from the business to support and guide the start of their career with us.</li><li>Throughout the minimum 12 months period our graduates will take part in key leadership training learning about leadership styles feedback personality types and more all to support their development with us.</li><li>Connect with our Senior Leadership team through mentorship from the Executive Committee for networking support and guidance to become a legendary leader.</li><li>Partner with our Learning and Development team for regular 121 training and workshops to develop you into a highly skilled leader to lead and motivate teams to deliver the ultimate guest experience.</li><li>Work on specific industry and development projects including a personal focus and business focus project.</li><li>Upon successfully finishing the ULP program you may be given the chance to obtain a permanent fulltime position within the department at the same property.</li></ul> What you'll bring <ul><li>You are ideally a recent graduate in Hospitality & Tourism (or a related field) with a strong desire to grow and advance in the hospitality industry.</li><li>Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a ULP you'll have the opportunity to bring these to life and continue to create our legacy.</li><li>Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.</li><li>We kindly request that you include a motivational letter along with your updated CV when you submit your application.</li></ul> Job Location United Arab Emirates - Dubai Key Skills Project Management Methodology, Project / Program Management, Program Management, Management Experience, Microsoft Powerpoint, Project Management, Microsoft Project, Budgeting, DoD Experience, Leadership Experience, Supervising Experience, ContractsEmployment Type: ContractExperience: yearsVacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCQCc4IjkgyIYqFg45254dhri" width="0" height="0" />

Rooms - Ultimate Leaders Program

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Director of Rooms - Ritz Carlton Amaala, Saudi Arabia

Front Office Manager (Saudi Nationality)

Dir-Rooms

Rooms - Ultimate Leaders Program