director of rooms

Millennium Place Marina

<div>we are in search of a Director of Rooms to be assigned at Grand Millennium Business Bay.
The Director of Rooms is responsible for the overall leadership, strategic planning, and daily operations of the Rooms Division of the hotel, ensuring a seamless guest experience from check-in to check-out. This role oversees all departments related to guest accommodations, including Front Office, Housekeeping, Laundry, and Guest Services, and works closely with other department heads to deliver exceptional service and meet financial goals.
Key Job Responsibilities:
Operational Leadership<ul>
<li>
Manage and oversee the operations of Front Office, Housekeeping, Guest Services, and other relevant departments.</li>
<li>Ensure high standards of cleanliness, service, and maintenance in all guest areas.</li>
<li>Maintain and improve quality standards through regular inspections and guest feedback.</li>
</ul>
Guest Experience<ul>
<li>
Ensure the delivery of outstanding guest service across all rooms-related touchpoints.</li>
<li>Handle escalated guest complaints and service recovery.</li>
<li>Monitor guest satisfaction scores and implement improvements.</li>
</ul>
Team Management<ul>
<li>
Recruit, train, and lead departmental managers and their teams.</li>
<li>Conduct performance reviews, coaching, and succession planning.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul>
Financial &amp; Strategic Management<ul>
<li>
Develop and manage departmental budgets, forecasts, and labor controls.</li>
<li>Monitor and analyze room revenue, occupancy, and ADR in collaboration with the Revenue Manager.</li>
<li>Optimize operational costs while maintaining service quality.</li>
</ul>
Compliance &amp; Safety<ul>
<li>
Ensure compliance with health and safety, sanitation, and brand standards.</li>
<li>Partner with engineering and security to maintain guestroom safety and functionality.</li>
</ul>
Cross-Department Collaboration<ul>
<li>
Work closely with Sales, Food &amp; Beverage, and Engineering to ensure smooth operations.</li>
<li>Support group arrivals, VIP services, and special events.</li></ul></div>

Director of Rooms

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25071779
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Rooms Team
 
 
 
 <ul>
 <li>
 Champions the brand&rsquo;s service vision for product and service delivery.
 </li>
 <li>
 Communicates a clear and consistent message regarding departmental goals to produce desired results.
 </li>
 <li>
 Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Monitors and promotes room rates, specials, and promotions at the residence.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Analyzes service issues and identifies trends.
 </li>
 <li>
 Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 </li>
 <li>
 Reviews and audits expenses.
 
 
 </li>
 </ul>
 
 Managing Revenue Goals
 
 
 
 <ul>
 <li>
 Monitors Rooms operations sales performance against budget.
 </li>
 <li>
 Reviews reports and financial statements to determine Rooms operations performance against budget.
 </li>
 <li>
 Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
 </li>
 <li>
 Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
 
 
 </li>
 </ul>
 
 Ensuring and Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
 </li>
 <li>
 Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
 </li>
 <li>
 Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Coordinates and communicates event details both verbally and in writing to the customer and property operations.
 </li>
 <li>
 Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Uses personal judgment and expertise to enhance the customer experience.
 </li>
 <li>
 Stays available to solve problems and/or suggest alternatives to previous arrangements.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Ensures that employees understand expectations and parameters for Room duties.
 </li>
 <li>
 Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Interviews and hires employees.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </li>
 <li>
 Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 </li>
 <li>
 Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 </li>
 <li>
 Identifies talents of direct reports and their teams, and assists with their growth and development plans.
 
 
 </li>
 </ul>
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

Major responsibilities
 
Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. 
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE). 
To ensure that Mandarin Oriental, Bodrum grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. 
Develop long and short range action plans to meet the desired objectives. 
Standardize methods and procedures in all areas and ensure full knowledge by all colleagues. 
Colleague scheduling in accordance with business level expected. 
Recommend changes in operating philosophy. 
Recommend price and cost structure for all departments. 
Select department managers and supervisors in individual areas of direct responsibility and take all the necessary personal actions in area responsible for within the limits of approved policies, budgets and salary ranges. 
Ask for and obtain from department heads any information relating to the effective operation of the hotel. 
Have and attend meetings in accordance with the meeting schedules and any other meetings which may be necessary from time to time. 
Review:
 
Guest complaints and compliments. 
Merchandising ideas and upcoming promotions. 
Applicable policies and procedures. 
Communicate clearly with all levels of colleagues; manage differences and change. 
Have regular progress meetings with direct report department heads to assist in meeting their short and long term commitments to the company and to exchange information. 
Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans. 
Regular meetings with the General Manager to discuss, recommend and inform on business matters and review long and short range action plans. 
Prepare the budget for Rooms and all Minor Operating Departments and Capital Expenditure budget. 
Prepare the monthly forecast.

Requirements

At least 3 years in a similar position at a luxury hotel, preferably resort at an international location 
Excellent communication skills both in Turkish &amp; English 
Experience in managing large teams 
Hospitality Management University Degree</div>

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as a Director of Rooms will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred. 
</li><li>
Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated. 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service. 
</li><li>
Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit. 
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Strong understanding of Industry Regulations.</li></ul><div></div> 
Key Responsibilities 
<div></div><ul><li>
Champions &lsquo;FIVE-Styled&rsquo; Service, ensuring that Product and Service Delivery meets FIVE&rsquo;s exacting standards. 
</li><li>
Manages Operational Procedures to elevate Service Quality. 
</li><li>
Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience. 
</li><li>
Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations. 
</li><li>
Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards. 
</li><li>
Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager. 
</li><li>
Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement. 
</li><li>
Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service. 
</li><li>
Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery. 
</li><li>
Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow &lsquo;FIVERs.&rsquo; 
</li><li>
Communicates clear and consistent messages regarding Departmental Goals. 
</li><li>
Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards. 
</li><li>
Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues. 
</li><li>
Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand&rsquo;s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes. 
</li><li>
Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>09/08/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Director of Rooms - FIVE Palm Jumeirah

Hilton

<div>Director of Rooms - Waldorf Astoria Cairo Heliopolis
A Director of Rooms has an extensive experience in Front Office operation is responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting department targets and objectives. 
What will I be doing? 
As a Director of Rooms has an extensive experience in Front Office operation is responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Lead and manage all guest services operations including front office, concierge, bell desk, valet, and housekeeping&mdash;to ensure a seamless, welcoming, and consistently high-quality guest experience; implement service standards, train teams on hospitality best practices, resolve complex guest issues, and collaborate with other departments to personalize service and drive guest satisfaction scores
</li><li>Act as a guest ambassador, handling VIPs, special requests and maintains an efficient service recovery</li><li>
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement</li><li>
Monitor and manage departmental budgets and financial performance, including revenue forecasting, expense control, and auditing processes; ensure compliance with financial policies and identify opportunities for cost efficiency without compromising service quality</li><li>
Operate within departmental budgets through effective stock and cost controls and well managed schedules</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork</li><li>
Ensure team members have an up-to-date knowledge of all room categories and amenities</li><li>
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure ongoing training on service standards; preferably with knowledge of Forbes standards</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Recruit, manage, train and develop the Room Division team</li><li>
Contribute to succession planning within the hotel and company</li><li>
Ensure team members comply with hotel security, fire regulations and all health and safety legislation</li><li>
Proficient in property management systems</li><li>
Ensure the department adhere to Hilton policies and procedures</li><li>
Ensure competence of H-Honors loyalty program and ensure compliance</li><li>
Contribute strategically to the hotel&rsquo;s Executive Committee and support long term goals</li></ul>
What are we looking for? 
A Director of Rooms serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Progressive experience in a similar capacity; preferably in luxury hotels.</li><li>
Strong leadership skills, capable of driving &amp; motivating diverse team.</li><li>
English &amp; Arabic languages fluency.
</li><li>Financial &amp; business acumen.</li><li>
Guest focused mindset with luxury service orientation.</li><li>
Strong problem solving &amp; decision-making skills.</li><li>
Excellent communication &amp; interpersonal abilities.</li><li>
Strong Knowledge of Property Management System; preferably ONQ</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Degree in related field</li><li>
Familiar with Property Management Systems</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Rooms - Waldorf Astoria Cairo Heliopolis

Grand Hyatt Al Khobar

<div><div>Summary<div><ul><li>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations</li> 
<li>
To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.</li></ul></div></div><div>
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.</div></div></div>

FRONT OFFICE MANAGER (SAUDI NATIONALITY)

six senses

<div>Duties and Responsibilities
As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
<ul><li>Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the resort and reservation coding.
</li><li>Understand the property&acute;s policy on guaranteed reservations and no-shows.
</li><li>Process advance deposits on reservations.
</li><li>Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
</li><li>Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
</li><li>Support the Director of Rooms and focus on the rejuvenation of the room experience.
</li><li>Work in partnership with Guest Services, Reservations, Housekeeping and F&amp;B to ensure guest&rsquo;s needs are determined /met and oversee the overall smooth operation of guest arrivals.
</li><li>Ensure that all set policies, procedures, best practices are in place and rigorously enforced including LQA.</li>
<li>Instill a cost-focused philosophy through training and education.
</li><li>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the property.
</li></ul>Qualifications

To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
Possess a Bachelor&rsquo;s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
Fluent in Arabic and English

Applicants must be legally authorised to work in Saudi Arabia at the time of application

The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Manager - Six Senses Amaala

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