director of rooms

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Under the direction of the Hotel Manager, and within the limits of Rosewood Doha&rsquo;s policies and procedures to assist in achieving the goals and targets set in budgets by maximizing Revenue, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished.</div><div></div><div><br>
Oversee and direct Heads of Departments, leading and supporting the team in ensuring that guest needs are met to the high standard required by the hotel and expectations are exceeded.</div><div></div><div><br>
Be responsible for the smooth running of the hotel, on a day to day basis, providing advice and guidance to Department Heads and Team Members. Assume complete operational responsibility for designated areas: guest satisfaction; employee satisfaction; product quality; operational efficiency; staffing matters and fire life safety standards, in line with brand standards.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><br>
Quality:</div><div></div><ul><li><br>
 Ensure all hotel areas are meeting Rosewood&rsquo;s service standards.</li></ul><div></div><ul><li><br>
 Drive and lead Initiatives for increasing awareness of Rosewood&rsquo;s service standards across the hotel to ensure quality service &amp; products remain at the forefront.</li></ul><div></div><ul><li><br>
 Ensure departmental action plans are implemented and reviewed following quality service audit results.</li></ul><div></div><ul><li><br>
 Review the daily activities of all areas directly responsible for.</li></ul><div></div><ul><li><br>
 Review, in conjunction with the Director of Front office, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made and amenity requirements are communicated to the appropriate departments for action.</li></ul><div></div><ul><li><br>
 Maintain a lobby &amp; front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood&rsquo;s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the lobby, residences and public areas.</li></ul><div></div><ul><li><br>
 Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest.</li></ul><div></div><ul><li><br>
 Check, in conjunction with the Director of Heart of House and Director of Engineer a minimum of 10 bedrooms or suites per week and all VIP rooms/suites, ensuring that work necessary to maintain the accommodation to the required standard is carried out.</li></ul><div></div><ul><li><br>
 Ensure the preventative/perfect room program operates consistently and efficiently.</li></ul><div></div><ul><li><br>
 Prepare the Executive Duty Management rota and to undertake executive duty management shifts as rostered.</li></ul><div></div><ul><li><br>
 Manage customer feedback effectively, uses customer issues and compliments to activate long term improvements in products and services, sharing best practice across the organization.</li></ul><div></div><ul><li><br>
 Monitors the associates of these operations to ensure guests receive prompt, cordial attention and personal recognition, in line with corporate policies and standards at all times.</li></ul><div></div><ul><li><br>
 Manage TrustYou (with the Director of Front office) to ensure data collection can be achieved, and drives subsequent action plans to consistently improve performance and increase guest satisfaction levels in Rooms areas.</li></ul><div></div><ul><li><br>
 Is a proactive member of the executive / senior management team and exchanges pertinent information between other departments and the division, notably, Engineering and Security.</li></ul><div></div><ul><li><br>
 Assumes overall responsibility for maintaining presentation standards to ensure facilities (both back and front of house for related areas) and equipment are clean, in good repair and well maintained.</li></ul><div></div><ul><li><br>
 Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.</li></ul><div></div><ul><li><br>
 Maintain effective communication within the Hotel and ensure that the Hotel Manager is kept well informed of any problems/queries that have arisen.</li></ul><div></div><div><br>
Financial:</div><div></div><ul><li><br>
 Keeps abreast of newest trends and innovations in the hospitality industry and maintain an awareness of competitor activity/trends and recommend actions to ensure that the Hotel remains a forerunner in its marketplace.</li></ul><div></div><ul><li><br>
 Generally being alert for opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li></ul><div></div><ul><li><br>
 To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels &amp; Resorts, maximizing revenue from other outlets (e.g. car transfers, telephones, valet services, spa and Food &amp; Beverage facilities, etc.)</li></ul><div></div><ul><li><br>
 With direct report Department Heads prepare annual budgets, with full back up, for designated areas and propose/justify to the Hotel Manager and Director of Finance.</li></ul><div></div><ul><li><br>
 Manages and sets targets for the Hotel&rsquo;s Front Office Upselling Programme.</li></ul><div></div><ul><li><br>
 Conducts comprehensive monthly departmental meetings to include review of Profit and Loss&rsquo;s (as maybe needed), core programmes, customer issues, strategic development, future activities, etc.</li></ul><div></div><ul><li><br>
 Controls and analyses, on an on-going basis, Rooms Division revenues and costs including MOD&rsquo;s to manage performance targets against budget and forecast.</li></ul><div></div><ul><li><br>
 Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.</li></ul><div></div><ul><li><br>
 Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.</li></ul><div></div><ul><li><br>
 Ensure that agreed credit procedures are complied with by direct reporting colleagues, and also to attend monthly credit meetings.</li></ul><div></div><ul><li><br>
 Implements strategies to increase both room yield and RevPAR, liaising with the Director of Sales &amp; Marketing, and Director of Food &amp; Beverage when necessary, to ensure overall revenue maximization.</li></ul><div></div><ul><li><br>
 Communicate with the Director of Sales &amp; Marketing on a regular basis: sales leads; need periods; booking patterns; complaints/problems with corporate agreement clients etc.</li></ul><div></div><ul><li><br>
 Participate in Sales and PR related activities, as directed: sales trips, entertaining, hotel show rounds, familiarization tours, meetings etc.</li></ul><div></div><ul><li><br>
 Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue.</li></ul><div></div><ul><li><br>
 Assure that the financial goals of the division and the hotel are being met. Monitors and controls labor expenses, and other divisional expenses such as supplies and equipment.</li></ul><div></div><div><br>
Leading:</div><div></div><ul><li><br>
 Actively drives productivity initiatives, without negatively impacting customer service levels.</li></ul><div></div><ul><li><br>
 Actively drives and co-ordinates the Operations Management Review (OMR) process and action plan across all Rooms Division areas, fostering continuous improvement.</li></ul><div></div><ul><li><br>
 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all Room Division employees.</li></ul><div></div><ul><li><br>
 Develops and updates policies and manuals, as related to the Division / Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.</li></ul><div></div><ul><li><br>
 Ensure an efficient and well organized division, ensuring all associates are well trained and highly motivated and the development of high potentials.</li></ul><div></div><ul><li><br>
 To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.</li></ul><div></div><ul><li><br>
 To ensure accurate departmental records with respect to associates and training issues, associates development issues and departmental communication issues.</li></ul><div></div><ul><li><br>
 To assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.</li></ul><div></div><ul><li><br>
 To conduct selection interviews alongside the Talent &amp; Culture Team for potential new team members as and when required.</li></ul><div></div><ul><li><br>
 To carry out job chats, training requirements, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li></ul><div></div><ul><li><br>
 To maintain discipline within the Hotel and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent &amp; Culture Department.</li></ul><div></div><ul><li><br>
 To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associates surveys, appraisals and frequent job chats.</li></ul><div></div><div><b><br>
Standard Responsibilities</b></div><div></div><ul><li><br>
 Comply and adhere to the Rosewood company policies.</li></ul><div></div><ul><li><br>
 Take on other tasks in addition of the ones stated, in a reasonable framework.</li></ul><div></div><ul><li><br>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li></ul><div></div><ul><li><br>
 Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul><div></div><ul><li><br>
 Review Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.</li></ul><div></div><ul><li><br>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul><div></div><ul><li><br>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li></ul><div></div><ul><li><br>
 Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.</li></ul><div></div><ul><li><br>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li></ul><div></div><ul><li><br>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div></div><ul><li><br>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li></ul><div></div><ul><li><br>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li></ul><div></div><ul><li><br>
 Report any defects in the building, plant or equipment according to hotel procedure.</li></ul><div></div><ul><li><br>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li></ul><div></div><ul><li><br>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li></ul><div></div><ul><li><br>
 Be fully conversant with:</li></ul><div></div><ul><li><br>
Regulations</li></ul><div></div><ul><li><br>
Risk Assessments for your department</li></ul><div></div><ul><li><br>
Hotel Fire &amp; Bomb Procedures</li></ul><div></div><div><b><br>
Other</b></div><div></div><ul><li><br>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li></ul><div></div><ul><li><br>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Director of Rooms

Sheraton Grand Hotel, Dubai

<div>
 <p>
  <strong>
   POSITION PURPOSE
  </strong>
 </p>
 <p>
  Functions as the strategic business leader of property operations and acts as Hotel Manager in his/her absence. Areas of responsibility include Front Office,Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Engineering/Maintenance, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand&rsquo;s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and property employees and provides a return on investment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ESSENTIAL FUNCTIONS
  </strong>
 </p>
 <p>
  <strong>
   Managing Profitability and Departmental Budgets
  </strong>
 </p>
 <p>
  &bull; Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </p>
 <p>
  &bull; Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
 </p>
 <p>
  &bull; Reviews financial reports and statements to determine how Operations is performing against budget
 </p>
 <p>
  &bull; Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
 </p>
 <p>
  &bull; Works with direct reports to determine areas of concern and establishing ways to improve the departments&rsquo; financial performance.
 </p>
 <p>
  &bull; Strives to maintain profit margins without compromising guest or employee satisfaction.
 </p>
 <p>
  &bull; Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
 </p>
 <p>
  &bull; Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses
 </p>
 <p>
  &bull; Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
 </p>
 <p>
  &bull; Develops an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 </p>
 <p>
  &bull; Makes and executes key decisions to keep property moving forward towards achievement of goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Managing Property Operations
  </strong>
 </p>
 <p>
  &bull; Strives to improve service performance.
 </p>
 <p>
  &bull; Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
 </p>
 <p>
  &bull; Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 </p>
 <p>
  &bull; Ensures core elements of the service strategy are in place to produce the desired results.
 </p>
 <p>
  &bull; Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leading Property Operations Teams
  </strong>
 </p>
 <p>
  &bull; Establishes a vision for product and service delivery on property.
 </p>
 <p>
  &bull; Champions the brand&rsquo;s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
 </p>
 <p>
  &bull; Ensures employees are treated fairly and equitably.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Managing and Conducting Human Resources Activities
  </strong>
 </p>
 <p>
  &bull; Observes service behaviors of employees and providing feedback to individuals and/or managers.
 </p>
 <p>
  &bull; Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
 </p>
 <p>
  &bull; Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
 </p>
 <p>
  &bull; Utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </p>
 <p>
  &bull; Stays knowledgeable of leadership talent in the property.
 </p>
 <p>
  &bull; Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   CORE COMPETENCY REQUIREMENTS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Builds Personal Effectiveness
  </strong>
 </p>
 <ul>
  <li>
   Acts with Integrity
  </li>
  <li>
   Communicates Effectively
  </li>
  <li>
   Exhibits Self-Confidence
  </li>
  <li>
   Makes Effective Decisions
  </li>
 </ul>
 <p>
  <strong>
   Builds Team Effectiveness
  </strong>
 </p>
 <ul>
  <li>
   Builds Relationships
  </li>
  <li>
   Facilitates Open Communication
  </li>
  <li>
   Fosters Teamwork
  </li>
  <li>
   Supports Team Diversity
  </li>
 </ul>
 <p>
  <strong>
   Develops People
  </strong>
 </p>
 <ul>
  <li>
   Attracts, Develops &amp; Retains Talent
  </li>
  <li>
   Inspires Trust
  </li>
  <li>
   Leads By Example
  </li>
  <li>
   Leads Learning in the Organization
  </li>
 </ul>
 <p>
  <strong>
   Builds Competitive Advantage
  </strong>
 </p>
 <ul>
  <li>
   Creates Strategic Focus
  </li>
  <li>
   Demonstrates Financial Acumen
  </li>
  <li>
   Drives Business Results
  </li>
  <li>
   Fosters Customer Focus
  </li>
 </ul>
 <p>
  <strong>
   Creates a High Performance Culture
  </strong>
 </p>
 <ul>
  <li>
   Demonstrates Functional Excellence
  </li>
  <li>
   Executes Effectively
  </li>
  <li>
   Motivates &amp; Inspires Others
  </li>
  <li>
   Takes Ownership
  </li>
 </ul>
 <p>
  <strong>
   Drives Change &amp; Innovation
  </strong>
 </p>
 <ul>
  <li>
   Builds Support for Change
  </li>
  <li>
   Drives Continuous Improvement
  </li>
  <li>
   Identifies &amp; Applies Best Practices
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
  </strong>
 </p>
 <ul>
  <li>
   Strong effective communicator with PR attitude and skills
  </li>
  <li>
   Ability to build rapport with Executive Committee, General Manager(s) and Area Executives
  </li>
  <li>
   Sales and Marketing background
  </li>
  <li>
   Strong professional personality
  </li>
  <li>
   Constructively manage all stakeholders and break barriers
  </li>
  <li>
   Ability to build and lead effective and successful teams
  </li>
  <li>
   Analytical thinker combined with skills of thinking outside the box
  </li>
  <li>
   Ability to effectively use technology such as Internet and software
  </li>
  <li>
   Withstanding pressure without it having effect on efficiency or quality
  </li>
  <li>
   Open to change and ability to create and drive change
  </li>
  <li>
   Ability to deal with ambiguity and a changing environment
  </li>
  <li>
   Proven record of driving and delivering Financial Results
  </li>
  <li>
   Complete understanding of the importance of the Voice of the Customer
  </li>
  <li>
   Fluent written and spoken business English
  </li>
  <li>
   Business and industry experience at the strategic and tactical level
  </li>
  <li>
   Experience leading major initiatives
  </li>
  <li>
   Experience leading cross-functional teams
  </li>
  <li>
   Experience managing large-scale projects Strong analytical and diagnostic skills
  </li>
  <li>
   Financial management
  </li>
  <li>
   Ability to breakdown cultural barriers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATION STANDARDS
  </strong>
 </p>
 <p>
  We do expect that you do have the experiences/ behaviors below.
 </p>
 <ul>
  <li>
   Proven track record of achieving results and managing teams. If coming from hospitality management, appropriate level would be Commercial Executive Committee Member.
  </li>
  <li>
   Should have worked in 2 or 3 different locations outside of your home culture for multi-cultural awareness;
  </li>
  <li>
   Thrive on achieving guest satisfaction and owning the guest;
  </li>
  <li>
   Show a high level of emotional intelligence to adapt to various cultural settings and situations;
  </li>
  <li>
   Exhibit entrepreneurial leadership, drive for maximizing returns to all stakeholders;
  </li>
  <li>
   Consider every situation as a marketing opportunity to showcase the hotel products and services;
  </li>
  <li>
   Have a hobby which translates into work-life balance;
  </li>
  <li>
   Have the ability to be proactive and reactive to anticipate to sudden changes;
  </li>
  <li>
   Have a passion for new trends and relate this to practical business application;
  </li>
  <li>
   Critically analyze situations and provide balanced outcomes;
  </li>
  <li>
   Communicate effectively and at all levels assertively;
  </li>
  <li>
   Play as a team and put the efforts of the team members before your own;
  </li>
  <li>
   Showcase motivation and self-development through various steps in one&rsquo;s career e.g. education, projects undertaken, part of a mentorship program, etc.;
  </li>
  <li>
   Celebrate success within the team;
  </li>
  <li>
   Thrive on mentoring high potential team members to achieve better results;
  </li>
  <li>
   Build lasting and fruitful relationships with both internal and external customers;
  </li>
  <li>
   Immaculate personal presentation e.g. grooming and conversational ability;
  </li>
  <li>
   Consistently display ambassadorship in relation to Marriott Hotels and SRG Hospitality.
  </li>
  <li>
   Have the ability to negotiate effectively for satisfaction of both parties;
  </li>
  <li>
   Uphold ethical business practices.
  </li>
 </ul>
 <p>
  <strong>
   EDUCATION
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s Degree or equivalent education/experience required.
 </p>
 <p>
  <strong>
   PSYCHICAL CONDITIONS REQUIRED FOR YOUR ROLE
  </strong>
 </p>
 <p>
  This job often requires sitting behind a computer for extended periods of time;
 </p>
 <p>
  This job often requires standing or walking for extended periods of time;
 </p>
 <p>
  This job requires operating computers and computerized equipment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EMPLOYMENT CONDITIONS
  </strong>
 </p>
 <p>
  This job may require you to work on holidays and/ or weekends;
 </p>
 <p>
  This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 </p>
 <p>
  This job often requires extended hours beyond a typical work week;
 </p>
 <p>
  This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </p>
 <p>
  Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </p>
 <p>
  Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </p>
</div>


Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25172205<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Amaala, One Marriott Drive, Amaala, Saudi Arabia, Saudi Arabia<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><p><br>
Born of desert dunes and guarded by the Red Sea, The Ritz-Carlton, AMAALA redefines coastal luxury at the edge of Triple Bay. With 390 guestrooms, 80% facing shimmering waters and the remainder gazing over the Marina Village and Hijaz mountains, this opulent retreat offers sanctuary under the sky.</p><p>
Guests will enjoy multiple sunset-view restaurants, a signature spa, adults-only and family pools, a fitness pavilion, and event venues for up to 1,500. Here, luxury meets legacy, crafted for those seeking calm, connection, and coastal wonder.</p>
JOB SUMMARY<p>
Functions as the strategic business leader of the property's Rooms division. Responsible for planning, developing, implementing, and evaluating the quality of the property&rsquo;s rooms operations. Works with direct reports to execute departmental strategies and ensure alignment with brand service standards and initiatives. Ensures that Rooms operations meet brand expectations, address customer needs, drive employee engagement, and deliver strong financial performance. Develops and implements property-wide strategies that enhance service delivery and provide a return on investment to ownership and the company.</p>
CANDIDATE PROFILE Education and Experience<ul>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, or related professional area<br>
<b>OR</b></li>
<li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, or related professional area</li></ul>
CORE WORK ACTIVITIES Leading Rooms Team<ul>
<li>Champions the brand&rsquo;s service vision for product and service delivery</li>
<li>Communicates clear departmental goals to drive performance</li>
<li>Makes and executes decisions to advance property objectives</li>
<li>Monitors and promotes room rates, specials, and packages</li></ul>
Managing Profitability<ul>
<li>Analyzes service issues and identifies operational trends</li>
<li>Develops and executes a Rooms strategy aligned with brand goals</li>
<li>Reviews and audits departmental expenses</li></ul>
Managing Revenue Goals<ul>
<li>Monitors Rooms sales performance against budget</li>
<li>Reviews financial reports to assess operational results</li>
<li>Coaches team to manage occupancy, rate, wages, and expenses</li>
<li>Compares budgeted wages to actuals and holds team accountable</li></ul>
Ensuring and Providing Exceptional Customer Service<ul>
<li>Demonstrates key drivers of guest satisfaction</li>
<li>Delivers and promotes excellent customer service across the team</li>
<li>Reviews guest feedback and ensures corrective actions are taken</li>
<li>Coordinates event details and communicates with guests and teams</li>
<li>Creates a welcoming atmosphere across all Rooms areas</li>
<li>Responds to guest concerns and resolves complaints</li>
<li>Interfaces regularly with guests to gather feedback</li>
<li>Integrates guest insights into service improvement plans</li>
<li>Emphasizes guest satisfaction in team meetings</li>
<li>Ensures employees understand expectations and service standards</li>
<li>Facilitates creative solutions to improve guest satisfaction</li></ul>
Managing and Conducting Human Resources Activities<ul>
<li>Interviews and hires Rooms employees</li>
<li>Ensures fair and equitable treatment of staff</li>
<li>Maintains ongoing communication through briefings and meetings</li>
<li>Models desired service behaviors and fosters team commitment</li>
<li>Incorporates guest satisfaction into operational planning</li>
<li>Sets goals and conducts performance reviews</li>
<li>Solicits employee feedback and addresses concerns</li>
<li>Administers policies and disciplinary procedures consistently</li>
<li>Conducts annual appraisals in line with SOPs</li>
<li>Champions change and communicates business initiatives</li>
<li>Identifies and supports talent development across the team</li></ul><p></p><p><br>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div><br>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Director of Rooms - Ritz Carlton Amaala, Saudi Arabia

Raffles

<div><b>Company Description</b><p><br>
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><b><br>
Job Description</b><p><b><br>
PURPOSE OF POSITION</b></p><p>
Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.</p><p><b>
KEY ROLES &amp; RESPONSIBILITIES</b></p><ul><li>Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>Responsible for sorting and distributing guests&rsquo; and administrative mail</li><li>Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</li><li>Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</li><li>Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</li><li>Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</li><li>Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</li><li>Works with Director of Rooms in preparing the department&rsquo;s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</li></ul><p>
Human Resources and Training</p><ul><li>Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</li><li>Planning for future staffing needs and recruiting in line with company guidelines</li><li>Prepares and administers detailed induction program for new staff</li><li>Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</li><li>Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li></ul><p><b>
Occupational Health and Safety Responsibilities</b></p><ul><li>Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>Good English language verbal communication skills</li><li>Strong leadership and teamwork skills</li><li>Solid interpersonal skills; able to ascertain and effectively address guest/employee needs</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Ability to work with constant interruptions with a high degree of professionalism</li><li>Ability to prioritize and organize work assignments; delegate work</li><li>Ability to direct performance of staff and follow up with corrections where needed</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>Degree from School for Tourism &amp; Hotel Management</li><li>Clefs D&rsquo;or members</li></ul><p><b>
EXPERIENCE</b></p><ul><li>Minimum five years&rsquo; experience as a Concierge or in a related position</li></ul><b><br>
Additional Information</b><p><br>
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</p></div>

Chief Concierge

Dubai Holding LLC

Overview <p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.</p> About the Job <p>An exciting opportunity has arisen for <b>Rooms Interns</b> to join <b>Jumeirah Hotels in Dubai</b>.</p><p>The main duties and responsibilities of this role include:</p><ul><li>Create great first impressions by welcoming guests, handling check-ins, and escorting them while showcasing hotel facilities.</li><li>Boost satisfaction and revenue through proactive upselling, smooth walk-in handling, quick issue resolution, and consistently high service standards.</li><li>Deliver VIP and group excellence by preparing rooms, arranging amenities, managing group check-ins, and fulfilling special requests.</li><li>Maintain accurate guest profiles and communication records in the PMS.</li><li>Support daily operations by coordinating with other departments, preparing reports, and ensuring the lobby and front desk are guest ready.</li></ul> About You <p>The ideal candidate for this position will have the following experience and qualifications:</p><ul><li>Must be currently enrolled in a university or a recent graduate of a relevant university degree</li><li>Fluent in English; additional languages are a strong advantage</li><li>Proficiency in Microsoft Office and knowledge of front office systems, particularly Opera PMS and HotSOS</li><li>Strong interpersonal and communication skills</li><li>Ability to work flexibly, adapting to varying schedules and hotel occupancy demands</li></ul> About the Benefits <p>At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.</p><p>Benefits include:</p><ul><li>Supportive and inclusive work environment</li><li>Access to Learning & Development programmes and clear career pathways</li><li>Colleague discounts on food & beverage</li><li>Company-provided shared accommodation</li><li>Competitive tax-free salary paid in UAE Dirhams (AED)</li></ul>

Intern - Rooms - Jumeirah Hotels Dubai

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25174403
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Le Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 Asignar la habitaci&oacute;n seg&uacute;n la solicitud y las preferencias del cliente, siempre que sea posible. Registrar previamente a los hu&eacute;spedes seleccionados y preparar los paquetes de llaves. Organizar y coordinar los procedimientos de ingresos y registros previos para los grupos que van llegando. Examinar, hacer un seguimiento y atender las solicitudes de cambio de habitaci&oacute;n o de fechas de partida cuando sea posible; comunicar el estado al personal correspondiente. Confirmar las reservaciones y cancelaciones. Examinar diariamente las habitaciones fuera de servicio. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Verificar y reajustar la facturaci&oacute;n para los hu&eacute;spedes. Archivar el papeleo o la documentaci&oacute;n de los hu&eacute;spedes. Organizar y procesar todos los registros de ingreso y salida de los hu&eacute;spedes. Activar las llaves de las habitaciones. Obtener pagos v&aacute;lidos. Identificar la cantidad de habitaciones que se asignaron de m&aacute;s. Comprobar si se han duplicado las reservaciones; bloquear las habitaciones. Encargarse de preparar los informes diarios. Hacer un seguimiento de los hu&eacute;spedes para asegurarse de que sus solicitudes o problemas hayan sido resueltos a su entera satisfacci&oacute;n. Recibir, registrar y transmitir los mensajes de forma exacta, completa y legible. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a, asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales, mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a todos los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Coordinar las tareas y el trabajo con otros departamentos. Servir como modelo o mentor departamental. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s; apoyar al equipo para alcanzar los objetivos comunes. Acatar los est&aacute;ndares de seguridad de la calidad. Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras y/o sistemas de punto de venta (Point of Sales, POS). Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 <br/>
 <br/>
 APTITUDES DESEABLES
 <br/>
 <br/>
 Educaci&oacute;n:No se requiere t&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General
 <br/>
 <br/>
 Experiencia laboral af&iacute;n:Menos de 1 a&ntilde;o de experiencia laboral af&iacute;n.
 <br/>
 <br/>
 Experiencia como supervisor:No se requiere experiencia como supervisor.
 <br/>
 <br/>
 Licencia o certificaci&oacute;n:Ninguna
 <br/>
 <br/>
 <em>
  En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
  <br/>
  <br/>
 </em>
 En Le M&eacute;ridien, nos inspiramos en la era de los viajes glamurosos y celebramos cada cultura con el esp&iacute;ritu claramente europeo de disfrutar de la buena vida. Nuestros hu&eacute;spedes son curiosos y creativos, aficionados a la cultura cosmopolita que aprecian momentos de conexi&oacute;n y relajaci&oacute;n para disfrutar del destino. Brindamos un servicio aut&eacute;ntico, elegante y memorable junto con experiencias que inspiran a los hu&eacute;spedes a deleitarse con la buena vida. Estamos buscando personas curiosas y creativas para unirse al equipo. Si te gusta conectar con hu&eacute;spedes de ideas afines y deseas crear experiencias memorables, te invitamos a consultar las oportunidades de empleo de Le M&eacute;ridien. Al unirte a Le M&eacute;ridien, te unes a una cartera de marcas con Marriott International.
 <strong>
  Estar&aacute;s
 </strong>
 donde puedes llevar a cabo tu mejor trabajo,
 <strong>
  comenzar&aacute;s
 </strong>
 a cumplir tu prop&oacute;sito,
 <strong>
  formar&aacute;s parte
 </strong>
 de un incre&iacute;ble equipo mundial y
 <strong>
  te convertir&aacute;s
 </strong>
 en tu mejor versi&oacute;n.
</div>


Controller-Rooms

<div><b>Additional Information</b><br>
<b>Job Number</b>25167611<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<div><p><br>
</p><div>
</div><i>&#12510;&#12522;&#12458;&#12483;&#12488;&#12452;&#12531;&#12479;&#12540;&#12490;&#12471;&#12519;&#12490;&#12523;&#12391;&#12399;&#12289;&#27231;&#20250;&#22343;&#31561;&#12398;&#38599;&#29992;&#20027;&#12392;&#12375;&#12390;&#12289;&#12377;&#12409;&#12390;&#12398;&#20154;&#12434;&#27475;&#36814;&#12375;&#12289;&#27231;&#20250;&#12434;&#25552;&#20379;&#12377;&#12427;&#12424;&#12358;&#21162;&#12417;&#12390;&#12356;&#12414;&#12377;&#12290;&#12450;&#12477;&#12471;&#12456;&#12452;&#12488;&#12402;&#12392;&#12426;&#19968;&#20154;&#12398;&#12496;&#12483;&#12463;&#12464;&#12521;&#12454;&#12531;&#12489;&#12364;&#35413;&#20385;&#12373;&#12428;&#12289;&#23562;&#37325;&#12373;&#12428;&#12427;&#29872;&#22659;&#12434;&#31309;&#26997;&#30340;&#12395;&#32946;&#12435;&#12391;&#12356;&#12414;&#12377;&#12290;&#31169;&#12383;&#12385;&#12398;&#26368;&#22823;&#12398;&#24375;&#12415;&#12399;&#12289;&#12450;&#12477;&#12471;&#12456;&#12452;&#12488;&#12398;&#27096;&#12293;&#12394;&#25991;&#21270;&#12289;&#25165;&#33021;&#12289;&#32076;&#39443;&#12364;&#35914;&#12363;&#12395;&#34701;&#21512;&#12375;&#12390;&#12356;&#12427;&#28857;&#12395;&#12354;&#12426;&#12414;&#12377;&#12290;&#24403;&#31038;&#12399;&#12289;&#36523;&#20307;&#38556;&#23475;&#32773;&#12289;&#36864;&#24441;&#36557;&#20154;&#12289;&#12354;&#12427;&#12356;&#12399;&#28310;&#25312;&#27861;&#12395;&#12424;&#12387;&#12390;&#20445;&#35703;&#12373;&#12428;&#12427;&#12381;&#12398;&#20182;&#12398;&#26681;&#25312;&#12434;&#21547;&#12417;&#12289;&#12354;&#12425;&#12422;&#12427;&#26681;&#25312;&#12395;&#22522;&#12389;&#12367;&#24046;&#21029;&#12398;&#25764;&#24259;&#12395;&#21462;&#12426;&#32068;&#12435;&#12391;&#12356;&#12414;&#12377;&#12290;</i>
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Dir-Rooms-A

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