director of sales support

The Tech Xprtz

<p><b>Job Summary</b></p><p>We are seeking an experienced Technical Support Director to lead our support operations, ensure high-quality customer service, and optimize technical support processes. This role is responsible for managing support teams, improving service performance, and delivering efficient resolution of technical issues.</p><p><b>Key Responsibilities</b></p><ul><li>Lead and manage technical support teams and daily operations</li><li>Develop and implement support strategies, processes, and KPIs</li><li>Ensure timely resolution of customer issues and service requests</li><li>Monitor performance metrics and drive continuous improvement</li><li>Collaborate with engineering and product teams to resolve complex issues</li><li>Manage support tools, systems, and knowledge bases</li><li>Oversee customer satisfaction and service quality standards</li><li>Handle escalations and ensure effective issue resolution</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>8+ years of experience in technical support or IT service management</li><li>Proven leadership experience managing support teams</li><li>Strong problem-solving and troubleshooting skills</li><li>Experience with ticketing systems and support tools</li><li>Excellent communication and customer service abilities</li></ul><p>Job Type: Full-time</p><p>Pay: KD2,900.000 per month</p><p>Work Location: In person</p>

Technical Support Director

Sunrise Medical

<div><p><b>POSITION SUMMARY:
</b><br>
We are seeking a highly organized, detail-oriented, and proactive professional to support both Sales Operations and Executive Leadership. This role combines administrative excellence with operational coordination, ensuring smooth sales processes and effective executive support. The ideal candidate is resourceful, adaptable, and able to manage multiple priorities while maintaining a high level of confidentiality and professionalism.</p><div><b>
PRINCIPAL JOB DUTIES &amp; RESPONSIBILITIES:</b><br>
<b>Executive Support</b><br>
<ul><li>Manage complex executive calendars, including scheduling meetings, appointments, and events
</li><li>Coordinate domestic and international travel arrangements (flights, accommodations, itineraries)
</li><li>Prepare meeting agendas, presentations, and briefing materials
</li><li>Support meeting logistics, including room setup, technology, and catering
</li><li>Welcome and coordinate visitors, ensuring a professional experience
</li><li>Handle sensitive and confidential information with discretion
</li><li>Draft correspondence and act as a liaison between executives and internal/external stakeholders
</li></ul><b>Sales Operations</b><br>
<ul><li>Support sales team with reporting, tracking, or researching data
</li><li>Maintain ERP system, ensuring data accuracy and timely updates
</li><li>Assist with sales meetings, presentations, and customer-related activities
</li></ul>Administrative &amp; Office Support<br>
<ul><li>Reconcile and submit expense reports in a timely and accurate manner
</li><li>Manage office supplies, vendors, and general workplace needs
</li><li>Assist with facility coordination and office organization
</li><li>Support company events, offsites, and internal meetings
</li></ul><b>Fleet Management</b><br>
<ul><li>Coordinate company vehicle usage, maintenance schedules, and registrations
</li><li>Track fleet records, insurance, and compliance requirements
</li><li>Serve as point of contact for fleet vendors and service providers
</li><li>Continuous replenishment of van inventory</li></ul><b>
Sample Inventory Control</b><br>
<ul><li>Track and manage inventory of product samples
</li><li>Coordinate distribution of samples to sales teams, clients, and events
</li><li>Maintain accurate inventory records and reorder supplies as needed
</li><li>Ensure proper storage, organization, and accountability of materials</li></ul></div><div><b>
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE:
</b><br>
<ul><li>Requires a high school diploma or its equivalent with at least 5 years of related experience</li><li>Experience with ERP systems, JD Edwards is a plus</li><li>Microsoft Office experience, strong Excel skills preferred</li><li>Strong organizational and multitasking skills with attention to detail</li><li>Excellent written and verbal communication skills with all levels of personnel</li><li>Ability to work independently and adapt in a fast-paced environment</li><li>Analytical mindset with ability to interpret sales data and reports preferred</li></ul></div><div><b>
COMPETENCIES:
</b><br>
<ul><li>Forward Thinking &ndash; Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.</li><li>Analytical Thinking &ndash; Approaching a problem by using a logical, systematic, sequential approach.</li><li>Thoroughness &ndash; Ensuring that one&rsquo;s own and other&rsquo;s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.</li><li>Attention to Communication &ndash; Ensuring that information is passed on to others who should be kept informed.</li><li>Interpersonal Awareness &ndash; Noticing, interpreting and anticipating others&rsquo; concerns and feelings, and communicating this awareness empathetically to others.</li><li>Personal Credibility &ndash; Demonstrated concern that one be perceived as responsible, reliable and trustworthy.</li></ul></div><div><b>
PHYSICAL REQUIREMENTS:
</b><br>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
<ul><li>Written Comprehension &mdash; The ability to read and understand information and ideas presented in writing.</li><li>Oral Comprehension &mdash; The ability to listen to and understand information and ideas presented through spoken words and sentences.</li><li>Oral Expression &mdash; The ability to communicate information and ideas in speaking so others will understand.</li><li>Speech Recognition &mdash; The ability to identify and understand the speech of another person.</li><li>Written Expression &mdash; The ability to communicate information and ideas in writing so others will understand.</li><li>Near Vision &mdash; The ability to see details at close range (within a few feet of the observer).</li><li>Speech Clarity &mdash; The ability to speak clearly so others can understand you.</li><li>Deductive Reasoning &mdash; The ability to apply general rules to specific problems to produce answers that make sense.</li><li>Problem Sensitivity &mdash; The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.</li><li>Inductive Reasoning &mdash; The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).</li><li>Selective Attention &mdash; The ability to concentrate on a task over a period of time without being distracted.</li><li>Lifting/ Carry Weight - Must occasionally lift and/or move up to 25 lbs.</li><li>Attendance - Regular attendance is required.
</li><li>Overtime - Must be able to work overtime, as required.</li></ul></div></div>

Executive Assistant & Sales Support

Nautical Adventure, LLC

<p><b>Job Title: Luxury Yacht Charter Director of Sales &amp; Partnerships Manager</b></p><p><b>Company:</b> Big Apple Charters is New York&rsquo;s #1 rated private luxury yacht charter company and the only woman-owned charter operator in the city. Based at Chelsea Piers in Manhattan, we operate a modern fleet of three premium vessels (including the Skyline, Hudson Star and the Manhattan Mermaid. We offer fully customized private charters on the Hudson River and New York Harbor. We deliver unforgettable experiences for celebrations, proposals, corporate events, client entertainment, and more &mdash; all booked direct to ensure exceptional service without broker markups. Our 5-star Google rating and top rankings on major platforms reflect our commitment to luxury, personalization, and flawless execution.</p><p><b>Role Summary:</b> We are seeking a high-energy, detail-obsessed sales professional to own revenue generation for our growing private yacht charter business. This is a full-time, work-from-home position for someone in the NYC metro area. You will be the primary point of contact for all inbound inquiries, drive proactive partnership and outreach efforts, oversee our marketing execution, and build lasting relationships that fill our calendar through the season.</p><p>The role is full time year round, but very seasonal in intensity: 98% of activity occurs March 15 &ndash; December 15, with the option to truly disconnect most of the winter. During peak season, inquiries arrive 24/7 and you must treat every phone ring, email, and text as a revenue opportunity &mdash; responding quickly and professionally from early morning through late evening. This is not a 9-to-5 desk job; it is a lifestyle role for someone who thrives on closing deals and creating extraordinary guest experiences. A very short sales cycle means quick response and reward.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Sales (Core Focus &ndash; ~70% of role):</b></li><li>Personally handle all inbound phone, email, and inquiry volume from potential guests.</li><li>Guide clients through our complex, demand-based pricing and extensive customization options across three vessels to create perfect charters.</li><li>Excel at value presentation, objection handling, negotiation, and closing &mdash; turning every lead into booked business.</li><li>Maintain an always-on mindset: you are &ldquo;attached to the ding&rdquo; and respond with urgency and warmth.</li><li><b>Partnership Development &amp; Outreach (~15% of role):</b></li><li>Build and nurture strategic partnerships with hotel concierges, luxury travel brokers, VIP services, corporate event planners, law firms, finance companies, high-end retail, and other high-net-worth channels.</li><li>Proactively outreach to event managers and decision-makers to position Big Apple Charters as the go-to luxury yacht experience in NYC.</li><li>Represent the brand at networking events, create compelling presentations, and speak confidently in front of groups.</li><li><b>Marketing Oversight (~15% of role):</b></li><li>Manage and collaborate with our external marketing vendor on social media, SEO, SEM, content, and performance campaigns to drive qualified leads.</li><li>Provide input on strategy and ensure marketing efforts align with sales goals and our luxury brand voice.</li><li>Draft blog content, expand social media posting beyond our vendor&rsquo;s engagement, create and edit short form video of charter experiences</li></ul><p><b>What Success Looks Like:</b></p><ul><li>Immediate engagement with inbound guests. Our customers frequently contact multiple companies at once and we will strive to always be the first to respond, engage with the customer and develop a relationship that wins business.</li><li>Consistent revenue growth through direct sales and partnership-driven bookings.</li><li>Flawless precision in our guest communication that reflects our premium brand (professional yet approachable and energetic).</li><li>Strong organization and attention to detail across complex custom charters, contracts, and follow-ups.</li><li>Ability to engage equally comfortably with ultra-VIP clients and guests seeking more affordable experiences.</li></ul><p><b>Qualifications &amp; Ideal Candidate Profile:</b></p><ul><li>Proven professional sales experience (minimum 3, 5+ years preferred) with a track record in luxury services, hospitality, travel, events, or VIP type sales.</li><li>Well put together appearances suitable for in-person engagements with luxury brands, finance companies, high-end hotels and VIP guests.</li><li>Problem solver, calm under pressure and confident - someone who thinks 10 min early is on-time and on-time is late.</li><li>Demonstrated mastery of full sales cycle: lead qualification, value presentation, negotiation, and closing.</li><li>Exceptional verbal and written communication skills; comfortable on the phone, in presentations, and building relationships at all levels.</li><li>Highly organized with meticulous attention to detail and the ability to manage multiple custom inquiries simultaneously.</li><li>Super-high energy, positive attitude, and genuine passion for delivering unforgettable luxury experiences.</li><li>Comfortable working independently in a fast-paced, entrepreneurial environment (small company &mdash; you will have significant autonomy and impact- trust is imperative).</li><li>NYC market knowledge and luxury-service mindset strongly preferred.</li><li>Must have reliable home office setup and flexibility for early-to-late hours during peak season.</li></ul><p><b>Compensation &amp; Benefits:</b></p><ul><li><b>Base Salary:</b> $70,000 &ndash; $90,000 annually (commensurate with experience and proven sales track record).</li><li><b>Significant Commission:</b> Uncapped, performance-based commission on all charters booked (strong earning potential well above base for high performers).</li><li><b>Profit Sharing:</b> Meaningful equity-like participation in company profitability.</li><li><b>Additional Perks:</b> Work-from-home flexibility (with occasional Manhattan presence for key meetings or events), generous winter downtime, and the opportunity to be part of an exciting, growing luxury brand in one of the world&rsquo;s greatest harbors.</li><li>Full-time, year-round role with potential for increased responsibilities and earnings</li><li>Expected first year earnings of <b>$110,000-$150,000</b></li></ul><p>If you are a polished, driven sales professional who lives for the thrill of the close, thrives in a luxury environment, and wants to build something special in NYC&rsquo;s premier private yacht charter company, we want to hear from you.</p><p>To apply, send your resume and a detailed cover letter explaining why this role is the perfect next step for you (and why you&rsquo;re excited about Big Apple Charters) to captain@nauticaladventuresllc.com. Be knowledgeable about who we are and what we offer as this will help facilitate more productive conversations. We are looking to hire quickly for the upcoming peak season.</p><p>Big Apple Charters is an equal opportunity employer.</p><p>Pay: $110,000.00 - $150,000.00 per year</p><p>Work Location: Hybrid remote in New York, NY 10011</p>

Luxury Yacht Charter Director of Sales & Partnerships Manager

Nestlé

<div><p><b>Location: </b>Cairo, Egypt<br>
<b>Company:</b> Nestl&eacute;<br>
<b>Full-time</b></p><p></p><p><b><br>
POSITION SUMMARY</b></p><p>
 Management Job , usually with responsibility for a department/ business unit which provides a proactive sales support. Example position - Sales support Manager - position that coordinates all the support required for the Sales team e.g. account tracking / sales figures.</p><p><b>
A DAY IN THE LIFE &hellip;</b></p><ul><li>
Develop sales information reports according to sales management needs</li><li>
Manage sales support team to ensure the information provided to RSM's is standard and according to needs and capturing daily plans in the system</li><li>
Understand and effectively utilize DMS-1 for monitoring &amp; Lead OI team to provide service and support NDP about DMS1 system and IT Technical Support as well as coordinate with DMS1 vendor</li><li>
Lead the automation projects across the commercial and ensure that we running a cost efficient operations &amp; Manage the business excellence initiatives</li><li>
Liaison with budget owners for setting of monthly trade spends (TTS)
</li><li>All monthly discretionary activities to be booked in CRM as per SOP timeline Before mad of the month.</li><li>
Ensure monthly cleansing of all YTD activities up to date &ldquo;M-1&rdquo;.</li><li>
Work in reporting development by using new tools in reporting &amp; meeting (I.e) PBI and work on standardizing the reporting within MENA using new tools i.e OPTIC</li><li>
Provide relevant sales data and input in the monthly meetings</li><li>
Ensure 100% of Pre &amp; Post within threshold are completed, learning log is maintained and key learnings are shared with stakeholders.</li><li>
improve the accuracy and visibility on TTS forecast and actuals.
</li><li>Ensure the accurate reporting of monthly BSE.</li><li>
Assist Channels mangers with setting OPL Volumes per region per month per product to set the required target vs. actual.</li><li>
Control General Expenses, TTS &amp; Head Counts Budgets on monthly basis to ensure total commitment within the budget.</li><li>
Ensure all budgets are captured in MOSAIC.</li><li>
All monthly discretionary activities to be booked in CRM as per SOP timeline Before mad of the month.</li><li>
Insure monthly cleansing of all YTD activities up to date &ldquo;M-2&rdquo;.</li><li>
Assist Channel managers in setting sales target for the RSM&rsquo;S on monthly base.</li><li>
Assist CDT and Marketing team to prepare and monitor ICP(Integrated Commercial Plan) to specify issues needs to be focused on.</li><li>
Lead and coach Sales Admin/Support to perform efficiently and effectively about NDP reimbursement, NIC T&amp;E and Sales Incentive and other related</li></ul><p></p><p><b><br>
SAP Roles:</b></p><ul><li>
Handle all related CRM-Sales functions to ensure TTS is maintained correctly according to our budget vs. actual on monthly and daily basis.</li><li>
Co-ordinate the CRM and projects with other business unites to ensure total harmony.</li></ul><p></p><p><b><br>
What will make you successful?</b></p><ul><li>
Min of 9 years in a relevant field</li><li>
Logistic experience</li><li>
Customer Service experience</li><li>
Financial Experience</li><li>
Sales Experience</li></ul></div>

Senior Manager, Sales Support

Honeywell

<div><p>When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn&rsquo;t just about developing cool things. That&rsquo;s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
</p><p>Are you ready to help us make the future?
</p><p>Senior Director Customer Support Management
<br>
Honeywell Aerospace is a leading provider of integrated avionics, engines, systems and service solutions for aircraft manufacturers, airlines, business and general aviation, military space, and airport operations.
</p><p>What are we looking for?
<br>
A fantastic opportunity is available within Honeywell Aerospace! We are looking for a highly experienced and motivated leader to join us as a Senior Customer Support Director for our Americas Airlines customers, reporting directly to the Americas C&amp;PS VP. The successful individual will be a key member of our leadership network and will maintain our support for Boeing, Airbus and Embraer platforms operated by Airlines in North America and Latin Americas. The role will strengthen customer relationships and lead a team of experienced program managers to resolve escalations, drive aftermarket recovery, reduce working capital and improve internal processes that impact our customers. The leader will support customer program reviews, manage executive communications, and help drive the internal functions to meet customer needs. They will lead a highly experienced team focused on keeping our customers flying.</p></div>

Sr. Customer Support Director - Americas Airlines

Hyland

<div>Overview:
<div>
Are you on the hunt for a meaningful internship where you can dive into hands-on experiences with a company that prioritizes its employees? Look to Hyland! As an intern, you'll collaborate with various departments, tackle projects, develop new skills, expand your professional connections, and become an integral part of our amazing team. Explore the inner workings of a large, award-winning software company while advancing your expertise and career growth. We value our customers and employees alike and will help you reach your full potential no matter where you are in the world. An internship at Hyland marks the beginning of your journey toward future success. Come explore what we have to offer!</div><div></div><div><b><i><br>
This position will be remote in EST or onsite/hybrid in our Westlake, OH office</i></b></div>
Responsibilities:
<div>
This position supports our Sales Support team with assisting our sellers day to day tasks. We are looking for candidates that are strong and effective communicators, who are self-motivated to open up about ideas in collaboration with the team, as well as having interest in learning more about our Sales Support team. This is an all-encompassing sales internship opportunity that will provide an invaluable experience. This Internship will allow you to gain knowledge into the ECM software sales industry as well as learn sales based best practices. Through different projects and interactions, you will get a glimpse into the different aspects of the Hyland Software Sales Team.</div><br>
<div></div><ul><li>
This opportunity will provide exposure to the Sales Support, Solution Architect, Sales Operations, Sales Academy and Customer Reference teams.</li><li>
Provide assistance to Hyland Account Managers in their efforts to meet and exceed assigned quota/target revenue for named accounts by contributing to the Sales Support team.</li><li>
Learn the importance of our pre-sales team, and understand the role of a Solution Architect, lending assistance where needed.</li><li>
Understand the value of sales data analytics and how that information can benefit a sales team, amongst other duties assigned by the Sales Operations team.</li><li>
Work with the Sales Academy on various sales enablement and development projects in an effort to better our overall sales force through different training programs.</li><li>
Become proficient with data mining and reference identification by working with our Customer Reference team.</li><li>
When possible, join teleconference or in-person sales calls conducted between the Hyland sales team and our existing customer base.</li><li>
Participate and contribute when necessary in various sales team meetings.<br>
Prospecting/Calling</li><li>
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland&rsquo;s Information Systems Security Policy</li></ul>
Basic Qualifications:
<ul><li>Proficiency with Microsoft Office software products</li><li>
Attentive to department needs as demonstrated by rapid and high-quality responsiveness to requests</li><li>
Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department</li><li>
Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact</li><li>
Keen attention to detail</li><li>
Capable of identifying and completing tasks independently, with a sense of urgency and ownership</li><li>
Demonstrated success at maintaining high personal work standards</li><li>
Demonstrated ability to handle sensitive information with discretion and tact</li><li>
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the position.</li></ul><div></div><div><b><br>
What you can expect next</b></div><ul><li>
Hyland Recruiters thoroughly review every application and will contact you within 4 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!</li><li>
Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.</li></ul><div></div><div><b><br>
Welcome to </b><b>#HylandLife</b></div><div>
Since 1991, it has been Hyland&rsquo;s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do &ndash; whether it&rsquo;s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.</div><div></div><div><br>
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.</div><div></div><div><br>
As we&rsquo;ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.</div><div><br>
</div><div>We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</div><div></div><div><br>
#LI-DNI</div></div>

Intern, Sales Support

Kiba Studios

<div><b>Kitchen &amp; Bath Expeditor/Sales Support!
</b><br>
<br>
As a Kitchen &amp; Bath Operations Specialist, you&rsquo;ll be a vital part of our team, helping unlock the growth solutions we offer. Your determination, charisma, and energy will drive your success in this role.<br>
<br>
<br>
<b>What You&rsquo;ll Do:</b><br>
<ul><li>Assist Designers and Sales Associates in facilitating the sales process, including payments and order statuses.</li>
<li>Answer customer inquiries and direct them to the right resources.</li>
<li>Maintain showroom pricing for Kitchen &amp; Bath displays and samples.</li>
<li>Notify members when their merchandise is ready for pickup and manage any return issues.</li>
<li>Enter estimates, place orders, and process payments with precision.</li>
<li>Collaborate with the sales team to provide consistent and exceptional customer experience.</li>
<li>Ensure the showroom is always in grand-opening ready condition.</li>
<li>Utilize our CRM system for sales entry and customer relationship management.</li>
</ul>
<br>
<b>You could be a perfect fit if you have:</b><br>
<ul><li>Experience in sales and/or customer service.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong attention to detail and the ability to thrive in a fast-paced environment.</li>
<li>An interest or background in Interior Design <i>is a plus!</i></li>
<li>Proficiency in Microsoft Office and general tech-savviness.</li>
<li>An associate or bachelor&rsquo;s degree in interior design <i>is a plus</i>.</li></ul></div>

Kitchen and Bath Sales Support

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