director of spa and guest experience

Raffles

<div><b>Company Description</b><p><br>
Raffles Diriyah is a glamourous new landmark in Diriyah &ndash; Saudi Arabia&rsquo;s &ldquo;City of Earth&rdquo;. Set against the UNESCO World Heritage site of Al-Tuarif and the scenic Wadi Hanifa. Inspired by Nadji heritage, and infused with Raffles&rsquo; timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.</p><p>
At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests&rsquo; experience. Here, guests arrive as visitors, leave as friends, and return as family.</p><b><br>
Job Description</b><p><br>
The Director of Rooms is a key pre-opening leader responsible for the successful set-up, launch and ongoing direction of all Rooms Division operations.</p><p>
 This role will establish Raffles brand standards, recruit and develop high-performing teams, and design exceptional guest journeys. Following opening, the Director of Rooms will drive service excellence, operational efficiency, and financial performance across the Rooms Division, ensuring a seamless transition from opening to steady-state operations.</p><p><i>
Leadership Presence &amp; Brand Stewardship</i></p><ul><li>
Sets the standard for luxury experiences through hands‑on leadership, emotional intelligence, and authentic guest connection.</li><li>
Serves as a visible, confident, and refined leader across the property cultivating strong engagement with guests, residents, and colleagues.</li><li>
Acts as a brand ambassador for Raffles Diriyah, representing the hotel vision with sophistication, creativity, and impeccable judgment.</li><li>
Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcome.</li></ul><p><i>
Operational Performance &amp; Strategic Execution</i></p><ul><li>
Lead the pre-opening planning and set-up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions, ensuring seamless execution and consistency of experience.</li><li>
Oversees financial performance, including pre-opening budgeting, forecasting, budgeting, cost control, and revenue optimization across all outlets.</li><li>
Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.</li><li>
Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year‑round.</li><li>
Work closely with Revenue Management, Sales, and Marketing to support pre-opening pricing, positioning, and go-to-market strategies.</li><li>
Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.</li><li>
Ensures effective labour management, productivity, and operational KPIs to balance service excellence with financial discipline.</li><li>
Brings proven pre-opening and project management experience required to navigate both short‑term operational initiatives and long‑range capital plans.</li><li>
Maintains transparency and strong communication within a high‑touch ownership environment.</li></ul><p><i>
Culture, Talent &amp; Engagement</i></p><ul><li>
Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.</li><li>
Builds a high‑performance culture rooted in collaboration, creativity, and accountability across Rooms Department teams.</li><li>
Partners closely with People &amp; Culture to drive engagement, retention, and development initiatives within the division.</li><li>
Translates colleague engagement insights into actionable plans with measurable outcomes.</li><li>
Mentors and develops Rooms leaders, strengthening succession pipelines and long‑term capability.</li><li>
Sustains energy, creativity, and a sense of purpose within a dynamic and competitive luxury dining landscape.</li></ul><p><i>
Guest Experience, Safety &amp; Brand Standards</i></p><ul><li>
Takes ownership of the end‑to‑end Rooms guest experience, ensuring exceptional service, quality, and consistency across all venues.</li><li>
Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.</li><li>
Drives personalization and memorable moments that reflect modern luxury while honouring Raffles heritage.</li><li>
Ensures compliance with health, safety, sanitation, and regulatory standards across Rooms operation.</li><li>
Analyses guest feedback and quality metrics to implement structured improvements and sustain excellence.</li><li>
Oversee the end-to-end guest journey design, ensuring Raffle experience from pre-arrival to post-departure.</li><li>
Establish guest feedback, service recovery, and online reputation processes in readiness for opening.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 10 years of progressive Rooms leadership experience within luxury or ultra‑luxury hotel brands.</li><li>
At least 5 years in a senior Rooms leadership role (Director of Rooms, Executive Assistant Director of Rooms, or equivalent) within a Forbes‑rated, or comparable luxury property.</li><li>
Proven success leading diverse teams, in high‑end luxury, ultra-luxury hotels.</li><li>
Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex Rooms operations.</li><li>
Bachelor&rsquo;s degree in hospitality management, Tourism, Business, or a related field preferred.</li><li>
Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.</li></ul><p><i>
Leadership Style &amp; Personal Attributes</i></p><ul><li>
A dynamic, emotionally intelligent leader with a passion for hospitality, and guest experience.</li><li>
Warm, polished, and service‑driven, with the ability to inspire teams and connect authentically.</li><li>
Creative and commercially minded, balancing innovation with operational discipline.</li><li>
Highly detail‑oriented with strong judgment and problem‑solving capabilities.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>
Complimentary duty meal.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility &amp; Sustainability activities.</li></ul><p><b>
Our Commitment to Diversity &amp; Inclusion</b></p><ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Director of Rooms - Raffles Diriyah

SR Alambique Hospitality and Services

<p><b>Job Summary</b></p><p>SR Alambique Hospitality and Services is seeking an experienced and hospitality-focused Senior Guest Experience Manager to oversee guest relations operations, customer satisfaction initiatives, and hospitality service delivery across the organization.</p><p>This role is ideal for a professional who enjoys creating exceptional guest experiences, leading customer-focused teams, and improving hospitality operations in a fast-paced service environment. The successful candidate will play a key role in strengthening guest satisfaction, supporting operational excellence, and maintaining premium hospitality service standards.</p><p>We are looking for a proactive and service-driven leader with strong communication skills, hospitality operations experience, and a passion for delivering memorable guest experiences.</p><p><b>What You'll Do</b></p><ul><li>Oversee daily guest experience and hospitality support operations</li><li>Manage guest relations activities and customer engagement initiatives</li><li>Handle escalated guest concerns and ensure timely issue resolution</li><li>Monitor guest satisfaction metrics and identify opportunities to improve service quality</li><li>Collaborate with operational departments to maintain high hospitality standards</li><li>Support front office coordination, guest communication, and service delivery activities</li><li>Prepare operational reports, guest experience summaries, and performance updates for leadership</li><li>Supervise hospitality teams and support workforce coordination activities</li><li>Improve operational procedures related to hospitality service delivery and customer experience</li><li>Maintain accurate guest service documentation and operational reporting data</li><li>Support onboarding, coaching, and operational training activities for hospitality staff</li><li>Assist with continuous improvement initiatives related to hospitality operations and guest satisfaction</li></ul><p><b>Requirements</b></p><ul><li>5+ years of experience in guest experience management, hospitality operations, customer service leadership, or hotel operations</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing customer-facing workflows and hospitality support operations</li><li>Strong problem-solving and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced hospitality environment</li><li>Professional and guest-focused approach to operational leadership</li><li>Experience with hospitality systems, CRM platforms, and operational reporting tools preferred</li><li>Degree or diploma in Hospitality Management, Business Administration, or related field preferred</li></ul><p><b>Why Work With Us</b></p><p>At SR Alambique Hospitality and Services, we believe exceptional guest experiences are essential to hospitality excellence and long-term business success. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen service standards, and continue developing their careers.</p><p>Our organization values professionalism, teamwork, customer satisfaction, and operational excellence. You will have the opportunity to lead meaningful guest experience initiatives while working alongside experienced professionals in a growing hospitality-focused environment.</p><p>الراتب المدفوع: ﷼١٨٬٥٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Senior Guest Experience Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26067824<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - The St. Regis Downtown Dubai

Virginia Tech

<div></div><div><div><div><div><div><ul><li>536545
</li> </ul></div><div></div><div><ul><li>Blacksburg, Virginia
</li> </ul></div><div></div><div><ul><li>Athletic Department
</li> </ul></div><div></div><div><ul><li>Administrative &amp; Professional
</li> </ul></div><div></div><div><ul><li>President</li></ul></div></div><div></div><div><div><b><br>
</b></div>
</div><div><div><div><div><div><div><div><p><b>Job Description</b></p>
</div>
<div><p>The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.</p>
<p>
HokieVision's goal is to deliver personalized, significant and unexpected experiences to fans at all of Virginia Tech's home venues. As part of the HokieVision team, the Associate Director / IVX - Creative will excel in entertaining the best college fans in the country.<br>
<br>
This position is part of the In-Venue Experience team, and will focus on the creation of intro videos, hype videos, player features and motion graphics for our in-venue video screens. Will collaborate with the Athletics' external leadership team to plan and execute department initiatives. This position will also coordinate in developing, producing, and executing videoboard shows. This position reports to the Assistant AD, In-Venue Experience.</p>
</div>
</div><div><div><p><b>Required Qualifications</b></p>
</div>
<div><p>Bachelor's degree in a related field with relevant experience, or a master's degree.<br>
Ability to visually tell stories that contribute to fan experience.<br>
Proficiency with Adobe Creative Suite (Photoshop, Premiere and After Effects).<br>
Ability to work in a collaborative team setting, while also being self-motivated, organized, and have a strong work ethic.<br>
Ability to manage multiple tasks and deadlines.<br>
Ability to work outside of typical business hours as needed.<br>
Submission of a creative reel or examples of previous work.</p>
</div>
</div><div><div><p><b>Preferred Qualifications</b></p>
</div>
<div><p>Experience with live game production &amp; related equipment.<br>
Experience supervising or training students.<br>
Experience collaborating on, critiquing, and approving creative content from other editors.<br>
Experience leading, setting up, and directing team video shoots, including headshots, green screen, player features.<br>
Ability to showcase a team&rsquo;s brand and vision through creating intro videos, hype videos, and other creative media.</p>
</div>
</div><div><div><p><b>Pay Band</b></p>
</div>
<div><p>{lPayScaleID}</p>
</div>
</div><div><div><p><b>Overtime Status</b></p>
</div>
<div><p>Exempt: Not eligible for overtime</p>
</div>
</div><div><div><p><b>Appointment Type</b></p>
</div>
<div><p>Restricted</p>
</div>
</div><div><div><p><b>Salary Information</b></p>
</div>
<div><p>Up to $50,000</p>
</div>
</div><div><div><p><b>Hours per week</b></p>
</div>
<div><p>40+. Nights and weekends as needed.</p>
</div>
</div><div><div><p><b>Review Date</b></p>
</div>
<div><p>6/12/2026</p>
</div>
</div><div><div><p><b>Additional Information</b></p>
</div>
<div><p>SEE MORE ABOUT WORKING IN VT ATHLETICS AT HTTPS://BEAHOKIE.COM/EMPLOYEE/</p>
<p>
The successful candidate will be required to have a criminal conviction check.</p>
</div>
</div><div><div><p><b>About Virginia Tech</b></p>
</div>
<div><p>Dedicated to its motto, <i>Ut Prosim</i> (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.</p>
<p>
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.</p>
</div>
</div></div><p>Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.</p>
<p>
If you are an individual with a disability and desire an accommodation, please contact <b>Stuart Cochran</b> at <b>stuart@vt.edu</b> during regular business hours at least 10 business days prior to the event.</p></div></div></div></div></div></div></div>

Associate Director / In-Venue Experience-Creative

Deliveroo

<div>
 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. The Middle East markets (UAE and Kuwait) are one of our most dynamic and competitive markets. Functions include commercial, operations, and marketing, and teams in the Middle East partner closely with global functions such as product, technology, and consumer to deliver results for our customers.
 <br/>
 <br/>
 This role sits within Operations and leads all things Rider Experience. A large and impactful scope that includes Rider community management, Rider communications, several aspects of Rider Performance, Rider Support, and Rider Onboarding. The role entails building, improving, and implementing processes across the areas above, tracking and managing efficiency and effectiveness of how we are performing across a variety of metrics, and finally ensuring that we are able to deliver excellent support to riders across the region.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 Operating at scale in a hyper-competitive, hyper-growth environment is no easy feat. As such, you'll be faced with some of the most exciting problems across the food tech space. Reporting to the Director of Operations, Middle East, you&rsquo;ll have a key role in ensuring the success of the logistics network in our Middle East markets. This centers around ensuring that we always have a fleet of highly engaged, highly satisfied, and highly performing riders on our network. Working with stakeholders within Ops to find the right approach through levers like communications, education modules, and rider events. This role is regional, and will be required to build world-class frameworks and systems that are both effective and scalable. The objective is straightforward: build the best systems to ensure riders are able to deliver the best experience for our customers and merchants.
 <br/>
 <br/>
 You&rsquo;ll work closely with other members of the Middle East rider operations teams, as well as wider teams within HQ Ops, Product, and Tech to ensure the best possible outcomes for our riders, restaurants, and customers.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 Here&rsquo;s what your day-to-day might look like:
 <br/>
 <br/>
 <ul>
  <li>
   Managing a large team that owns and runs several processes across the scope of the team
  </li>
  <li>
   Building effective, scalable, and efficient frameworks and systems that can be centralized to manage and track several key metrics across our network
  </li>
  <li>
   Make recommendations on how to allocate our resources to ensure the best possible outcomes, for instance, managing rider churn to optimal levels to ensure best-in-class service levels
  </li>
  <li>
   Ensuring the quality and engagement of riders newly onboarded on our network is conducive to our strategy of having best-in-class service levels
  </li>
  <li>
   Track our key metrics, look for unusual trends in our data, and uncover root causes to ensure that we preserve the health of the network.
  </li>
  <li>
   Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget
  </li>
  <li>
   Provide regular, relevant, concise updates on rider experience to senior business stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need To Thrive
  <br/>
  <br/>
 </strong>
 Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
 <br/>
 <br/>
 <ul>
  <li>
   A high standard of university-level education
  </li>
  <li>
   8+ years of experience in program management, consulting, banking, engineering, or a high-growth start-up
  </li>
  <li>
   Excellent problem-solving skills &ndash; experience solving tough, complex problems
  </li>
  <li>
   An ownership mindset that means you know what is happening in your area of responsibility
  </li>
  <li>
   Experience managing a multi-functional team
  </li>
  <li>
   Experience building scalable processes, tools, and structured change methodologies, and therefore enjoying working in a process-driven environment
  </li>
  <li>
   Strong analytical mindset and comfortable with large data sets
  </li>
  <li>
   Excellent stakeholder management and communication skills
  </li>
  <li>
   Comfortable handling multiple workstreams at the same time, working both individually and as part of a team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving.
 <br/>
 <br/>
 We&rsquo;re Food Lovers, Problem Solvers, Community Builders, And More, Brought Together By a Shared Drive To Make Things Better. Working Here, You Can Expect To
 <br/>
 <br/>
 <strong>
  🔧 Solve meaningful problems at real scale
 </strong>
 Work on a complex, always-on marketplace that impacts millions every day.
 <br/>
 <br/>
 🌱
 <strong>
  See your impact, fast
 </strong>
 Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership
 <br/>
 <br/>
 environment.
 <br/>
 <br/>
 <strong>
  🧠Grow through challenge and ownership
 </strong>
 Take on big, ambiguous problems and accelerate your career with strong support.
 <br/>
 <br/>
 <strong>
  🌎A culture built for builders
 </strong>
 High standards, collaboration, flexible working, and continuous learning.
 <br/>
 <br/>
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire
 <strong>
  here.
  <br/>
  <br/>
 </strong>
 <strong>
  Our Global Structure
  <br/>
  <br/>
 </strong>
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 <br/>
 <br/>
 <strong>
  Diversity, Equity, and Inclusion
  <br/>
  <br/>
 </strong>
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 <br/>
 <br/>
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 <br/>
 <br/>
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 <br/>
 <br/>
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>


Head of Rider Experience, Middle East

Drift Spa

<p><b>Holistic Esthetician</b></p><p><b>Drift Spa at Lancaster Marriott | Lancaster, PA</b></p><p>At Drift Spa, we believe wellness begins the moment a guest walks through our doors. We are seeking a passionate, heart-centered <b>Holistic Esthetician</b> who is excited to provide exceptional skincare services while also supporting the overall flow of the spa through front desk and guest support responsibilities.</p><p>This is a unique opportunity for someone who loves both treatment room work and creating meaningful guest connections throughout the spa experience.</p><p><b>About Drift</b></p><p>Drift Spa is an award-winning wellness destination focused on creating deeply restorative experiences through intentional touch, holistic skincare, relaxation rituals, and genuine human connection. We are more than a spa&mdash;we are a sanctuary for guests seeking rest, renewal, and self-care.</p><p><b>What You'll Do: Esthetic Services</b></p><ul><li>Perform customized facials and skincare treatments</li><li>Recommend professional retail products and home care routines</li><li>Maintain treatment rooms and sanitation standards</li><li>Deliver Drift's signature service rituals and guest experience standards</li><li>Participate in ongoing education and training</li></ul><p>S<b>pa Support &amp; Front Desk Responsibilities</b></p><ul><li>Welcome guests with warmth and professionalism</li><li>Assist with check-in and check-out procedures</li><li>Answer phones and schedule appointments</li><li>Educate guests on services, memberships, and promotions</li><li>Support tea service, relaxation lounge offerings, and guest amenities</li><li>Assist with opening and closing duties</li><li>Help maintain a clean, organized, and peaceful spa environment</li><li>Support daily spa operations as needed</li></ul><p><b>Ideal Candidate</b></p><ul><li>Licensed Esthetician in Pennsylvania</li><li>Passionate about holistic wellness and skincare</li><li>Comfortable recommending retail products and treatment plans</li><li>Strong communication and customer service skills</li><li>Team-oriented with a positive attitude</li><li>Willing to jump in wherever needed to support the team and guests</li><li>Available evenings and weekends preferred</li></ul><p><b>Compensation &amp; Perks</b></p><ul><li>Competitive hourly pay plus service commissions</li><li>Retail commission opportunities</li><li>Membership sales incentives</li><li>Complimentary spa services and team trades</li><li>Employee discounts on products and services</li><li>Ongoing education and growth opportunities</li><li>Supportive, women-owned small business culture</li></ul><p><b>Why Drift?</b></p><p>At Drift, we believe every interaction matters. Whether you're performing a facial, recommending a skincare routine, preparing a cup of tea, or helping a guest schedule their next visit, you'll play an important role in creating an experience that feels thoughtful, intentional, and restorative.</p><p>If you're passionate about skincare, wellness, hospitality, and helping people feel their best, we'd love to meet you.</p><p><b>Job Type:</b> Part-Time (with opportunity for growth)</p><p><b>Schedule:</b></p><ul><li>Day shifts</li><li>Evening shifts</li><li>Weekend availability required</li></ul><p><b>License/Certification:</b></p><ul><li>Pennsylvania Esthetics License (Required)</li></ul><p><i>Come help guests slow down, reconnect, and drift.</i></p><p>Pay: $16.00 - $60.00 per hour</p><p>Work Location: In person</p>

Holistic Esthetician at Wellness Spa

Arch Amenities Group

<div><div><p><b>Job Title:</b> Esthetician Lead</p>
<p><b>
Department:</b> Spa Operations</p>
<p><b>
Reports to:</b> Spa Director</p>
<p><b>
Job Type:</b> Non-Exempt</p>
<p>
</p><p>A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.</p>
<p>
Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.</p>
<p>
The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.</p>
<p>
</p><p><b>Job Summary:</b></p><br>
<p></p>
<p>
The <b>Esthetician</b> <b>Lead </b>is responsible for providing facials and body treatments to guests of our facility in addition to some administrative duties and staff supervision.</p>
<p>
</p><p><b>Key Responsibilities:
</b></p><ul><li>Ensures the &quot;Arch Amenities Group Experience&quot; for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.</li>
<li>Adheres to policies of Arch Amenities Group.</li>
<li>Performs facials and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.</li>
<li>Performs all treatments on services menu based upon current licensure.</li>
<li>Assesses contraindications of guest that may prevent service from taking place. Meets the needs of the guest at all times throughout the service.</li>
<li>Understands and uses universal precautions when providing services.</li>
<li>Cleans and disinfects all equipment on a daily basis.</li>
<li>Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests.</li>
<li>Answers guests' questions in a knowledgeable and professional manner.</li>
<li>Recommends products for home use.</li>
<li>Suggests to guests other beneficial treatments offered in the spa.</li>
<li>Begins and ends all treatments on time.</li>
<li>Works assigned schedule and arrives and departs from their shift on time.</li>
<li>Ensures that work areas are clean and set according to procedures.</li>
<li>Informs Spa Director or other management personnel about product needs.</li>
<li>Creates and maintains client cards and treatment notes, when appropriate.</li>
<li>Completes all assigned side work.</li>
<li>Attends all scheduled meetings.</li>
<li>Attends scheduled professional training.</li>
<li>Reports any incidents or accidents to a member of the management team.</li>
<li>Other duties as assigned.</li>
</ul>
<p></p><p><b>Qualifications:</b></p>
<ul>
<li>High School Diploma or GED. Valid state license in massage therapy or other credentials required by the state.</li>
<li>Previous massage and body work experience.</li>
<li>Customer service experience, preferably in a spa.</li>
<li>Must be able to build rapport with guests.</li>
<li>Ability to explain various treatments/services to guests.</li>
<li>Excellent customer service skills and work ethic.</li>
<li>Efficient, well organized, and able to handle a variety of duties simultaneously.</li>
<li>Energetic, enthusiastic, and motivational.</li>
<li>Professional manner, discretion, and appearance.</li>
<li>Good verbal and written skills.</li>
<li>Strong team player.</li>
<li>A comfort level with product recommendation.</li>
<li>Availability When Facility Is Open: This could include nights, weekends, and holidays.</li>
<li>Ability to stand for long periods.</li>
<li>Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. The employee may occasionally lift and/or move up to 25 pounds.</li>
<li>This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.</li>
<li>The employee will be required to operate the following tools: massage oils and lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.</li>
<li>Work conditions include exposure to odors, fumes, and vibrations. For those working in a facility with a hammam, this would include working with water and steam in hot temperatures.</li>
</ul>
<p></p><div><div><div><div><p><b>Essential Function</b></p></div><div><br>
<p><b>
Seldom</b></p></div><div><br>
<p><b>
Occasionally</b></p></div><div><br>
<p><b>
Frequently</b></p></div></div><div><br>
<div>
<p><b><i>Stationary Position</i></b> - Sitting or Standing</p></div><div><p><br>
</p></div><p></p><div><p>X</p></div></div><div><br>
<div>
<p><b><i>Active Position</i></b> - Walking, jogging, running</p></div><div><br>
<p>
X</p></div><div><p><br>
</p></div></div><br>
<p></p><div><div><p><b><i>Use of hands/fingers</i></b> - Operate, Use, Inspect, Place, Detect, Position, Prepare, activate</p></div><div><p><br>
</p></div><p></p><div><p>X</p></div></div><div><br>
<div>
<p><b><i>Climb/Balance</i></b> - Stairs, ladders, ropes, equipment, beams</p></div><div><br>
<p>
X</p></div><div><p><br>
</p></div></div><br>
<p></p><div><div><p><b><i>Stoop/kneel/crouch or crawl </i></b>- Position self, move</p></div><div><p><br>
</p></div><div><p>X</p></div><div><p><br>
</p></div></div><br>
<div><div><p><b><i>Talk/hear</i></b> - communicate, detect, converse with, discern, convey, express oneself, exchange information</p></div><div><p><br>
</p></div><p></p><div><p>X</p></div></div><div><br>
<div>
<p><b><i>See -</i></b> Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess</p></div><div><p><br>
</p></div><p></p><div><p>X</p></div></div><div><br>
<div>
<p><b><i>Carry weight, lift</i></b> - Move, transport, position, put, install, remove - 50 lbs or less</p></div><div><p><br>
</p></div><div><p>X</p></div><div><p><br>
</p></div></div><br>
<div><div><p><b><i>Carry weight, lift</i></b> - Move, transport, position, put, install, remove - 50 lbs or more</p></div><div><br>
<p>
X</p></div><div><p><br>
</p></div></div><br>
<p></p><div><div><p><b><i>Exposure to</i></b> - Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.</p></div><div><br>
<p>
X</p></div><div><p><br>
</p></div></div><br>
</div></div><p></p><p><b>DISCLAIMER</b></p>
<p>
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.</p>
<p>
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.</p></div><br>
<br>
Compensation: Hourly + Service Commission + Service Charge + Retail Commission Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

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