director of spa and guest experience

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
Please note: This is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
Join our Team
Four Seasons Hotel Istanbul at the Bosphorus is seeking an experienced, strategic, and results-driven Director of Spa to lead and oversee The Spa, Fitness Center, Pools, and Hotel Retail Shops.
In this senior leadership role, you will be fully accountable for people leadership, operational excellence, guest satisfaction, and financial performance. You will set the vision, standards, and commercial direction of the Spa operation while ensuring alignment with Four Seasons culture, values, and the Golden Rule.
This role requires a hands-on leader who understands luxury wellness operations, drives revenue growth, anticipates industry trends, and consistently delivers exceptional guest experiences.
What you will do:
People Leadership
<ul><li>Lead, manage, and develop all Spa and Fitness Club colleagues, ensuring high performance, engagement, and professional growth.
</li><li>Recruit, interview, train, schedule, evaluate, and discipline team members in line with company standards and local regulations.
</li><li>Establish clear expectations, provide regular feedback, and maintain high morale, productivity, and service culture.
</li><li>Act as a trusted leader and objective mediator in conflict resolution, grievance handling, and counseling situations.
</li><li>Collaborate closely with the Training Manager to ensure all Spa and Fitness team members are trained to brand and operational standards.
</li><li>Participate actively in managerial development programs and succession planning initiatives.
</li><li>Ensure full compliance with health, safety, emergency, and confidentiality requirements at all times.
</li></ul>Product &amp; Operations
<ul><li>Oversee daily operations of The Spa, Fitness Center, Pools, and Retail Shops, ensuring consistency with brand philosophy, policies, and objectives.
</li><li>Ensure all treatments, facilities, equipment, and amenities meet luxury standards and are properly maintained.
</li><li>Develop, implement, and continuously improve Spa concepts, treatments, packages, and operational manuals.
</li><li>Monitor cleanliness and coordinate closely with Housekeeping, Laundry, and Engineering teams.
</li><li>Anticipate operational needs, manage inventory, and ensure timely availability of all materials and supplies.
</li><li>Review guest feedback, complaints, and suggestions, taking corrective action where required.
</li><li>Integrate Spa operations seamlessly with overall hotel operations and guest journey standards.
</li></ul>Profit &amp; Commercial Performance
<ul><li>Drive revenue growth through strategic planning, upselling initiatives, innovative treatments, and trend-driven offerings.
</li><li>Prepare and analyze daily, weekly, monthly, quarterly, and annual operational and financial reports.
</li><li>Contribute to annual operating and capital expenditure budgets and monitor financial performance against targets.
</li><li>Maintain accurate records, statistics, and payroll data for the department.
</li><li>Actively manage cost controls, labor efficiency, merchandising, and retail performance.
</li><li>Work closely with PR and Marketing teams to promote Spa services, concepts, and brand positioning.
</li></ul>What you bring:
<ul><li>Minimum 5 years of senior management experience in a luxury Five-Star Resort or Spa environment.
</li><li>Strong operational knowledge of Spa treatments, wellness concepts, contraindications, and industry best practices.
</li><li>Proven experience in budgeting, financial analysis, revenue generation, and cost control.
</li><li>Excellent command of English (spoken and written); additional languages are a strong advantage.
</li><li>High level of professionalism, integrity, discretion, and leadership maturity.
</li><li>Ability to perform under pressure, manage multiple priorities, and lead large teams effectively.
</li><li>Advanced computer literacy and experience with Spa management systems.
</li><li>A forward-looking mindset combined with respect for established standards and luxury service traditions.
</li><li>A genuine passion for wellness, guest experience, and continuous improvement.
</li></ul>About Four Seasons Hotels Istanbul at the Bosphorus
A thriving metropolis that connects continents, cultures, and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations.
Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, resort-like experience that welcomes guests with luxurious sophistication.
Sky&rsquo;s the Limit
Four Seasons Hotels and Resorts has been named to FORTUNE magazine&rsquo;s &ldquo;100 Best Companies to Work For&rdquo; every year since 1998 &mdash; come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees &ndash; people who share a single focus and are inspired to offer great service.
What To Expect
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Business Attire
Complimentary Employee Meals
Discounted Indoor Parking Privileges
&hellip; and so much more!
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Legal Disclaimer
7 Nisan 2016 tarihli Resmi Gazete&rsquo;de y&uuml;r&uuml;rl&uuml;ğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu&rsquo;na istinaden, &ouml;zge&ccedil;mişinizde yer alan kişisel bilgileriniz kurum b&uuml;nyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam ama&ccedil;lı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik i&ccedil;erisinde saklanacaktır.
&Ouml;zge&ccedil;mişinizin veri tabanımızda bulunmasını istemiyorsanız, l&uuml;tfen contactus.bosphorus@fourseasons.com adresi ile iletişime ge&ccedil;iniz.</div>

Spa Director

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25199376
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Spa Operations and Budgets
 
 
 
 <ul>
 <li>
 Selects vendors for spa retail operations and managing contract agreements.
 </li>
 <li>
 Oversees retail product research, product selection and purchasing, product display.
 </li>
 <li>
 Manages supply inventories and purchasing control, including uniforms.
 </li>
 <li>
 Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 
 
 </li>
 </ul>
 
 Managing Spa Sales and Marketing Strategy
 
 
 
 <ul>
 <li>
 Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
 </li>
 <li>
 Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
 </li>
 <li>
 Ensures spa services are included in all property-related marketing and advertising.
 </li>
 <li>
 Identifies and recommending new products and product enhancements to remain competitive in the market.
 
 
 </li>
 </ul>
 
 Managing Spa Revenue Management Strategy
 
 
 
 <ul>
 <li>
 Monitors and Manages the payroll function.
 </li>
 <li>
 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
 </li>
 <li>
 Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
 </li>
 <li>
 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
 </li>
 <li>
 Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Administers the performance appraisal process for direct report managers.
 </li>
 <li>
 Develops business goals and creates appropriate development plans.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Director of Spa and Recreation

<div>Additional Information 
Job Number25199376 
Job CategorySpa 
LocationJW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Spa Operations and Budgets
<ul><li>Selects vendors for spa retail operations and managing contract agreements.</li></ul>
<ul><li>Oversees retail product research, product selection and purchasing, product display.</li></ul>
<ul><li>Manages supply inventories and purchasing control, including uniforms.</li></ul>
<ul><li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul> 
Managing Spa Sales and Marketing Strategy
<ul><li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li></ul>
<ul><li>Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li></ul>
<ul><li>Ensures spa services are included in all property-related marketing and advertising.</li></ul>
<ul><li>Identifies and recommending new products and product enhancements to remain competitive in the market.</li></ul> 
Managing Spa Revenue Management Strategy
<ul><li>Monitors and Manages the payroll function.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li></ul>
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Develops business goals and creates appropriate development plans.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Ennismore

<div>Company Description 
Rixos delivers unforgettable experiences through its signature &ldquo;all-inclusive, all-exclusive&rdquo; concept. From world-class dining and entertainment to wellness and family activities, we create vibrant destinations where guests and team members thrive. Be part of a brand that celebrates creativity, excellence, and cultural immersion.
We are looking for someone to lead the strategic vision and operational excellence of spa and wellness across Rixos and All-Inclusive Collection properties globally. Ensure alignment with brand values, deliver exceptional guest experiences, and drive financial performance while promoting holistic well-being for guests. 
Job Description 
Key Responsibilities
Strategic Leadership<ul><li>
Develop and execute short- and long-term wellness strategies aligned with Rixos and AIC brand standards.</li><li>
Innovate wellness programs integrating spa, fitness, nutrition, and mindfulness.</li></ul>
Operational Excellence<ul><li>
Oversee spa and wellness operations across multiple properties, ensuring consistency and quality.</li><li>
Implement Standard Operating Procedures and maintain compliance with health and safety regulations.</li><li>
Lead openings and assist development during the design stage</li></ul>
Financial Management<ul><li>
Manage global budgets, forecasting, and P&amp;L for spa and wellness operations.</li><li>
Drive revenue through strategic pricing, promotions, and partnerships.</li></ul>
Brand &amp; Guest Experience<ul><li>
Act as a global ambassador for wellness, representing Rixos and AIC values.</li><li>
Ensure personalized guest journeys and exceptional service standards.</li><li>
Team Development</li><li>
Recruit, train, and mentor spa leaders across regions.</li><li>
Foster a culture of well-being and continuous improvement for team members.</li></ul>
Marketing &amp; Innovation<ul><li>
Collaborate with marketing teams to promote wellness offerings globally.</li><li>
Stay ahead of industry trends and introduce innovative treatments and experiences.</li></ul>
Compliance &amp; Sustainability<ul><li>
Ensure adherence to local regulations and global wellness standards.</li><li>
Promote sustainable practices and ESG initiatives in spa operations.</li></ul> 

Qualifications 
Qualifications<ul><li>
Ideally Bachelor&rsquo;s degree in Hospitality, Business Administration, or Wellness Management.</li><li>
Minimum 5&ndash;7 years in luxury spa leadership, preferably multi-property or global role.</li><li>
Strong financial acumen and strategic planning skills.</li><li>
Expertise in wellness trends, spa technology, and guest experience design</li></ul> 

Additional Information</div>

Director Spa & Wellness - Rixos and All-Inclusive Collection

Hilton

<div>Guest Services Executive Spa - Conrad Abu Dhabi Etihad Towers
What will I be doing?
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent guest and team member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist guests and clients in an appropriate and timely manner</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Adhere to cash handling procedures</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team</li>
<li>Upsell with latest departmental incentives</li>
<li>Report accidents, maintenance issues, or other incidents</li>
<li>Ensure compliance with all health and safety regulations</li>
</ul>What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Excellent attention to detail</li>
<li>High standards of cleanliness</li>
<li>Ability to work in a consistently professional and helpful manner</li>
<li>Previous spa experience or general spa knowledge</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Services Executive Spa - Conrad Abu Dhabi Etihad Towers

Qiddiya | القدية

<div>
 Qiddiya Investment Company is leading the way in Saudi Arabia's entertainment and tourism sector, and we are seeking an innovative Director - Development (Guest Arrival Experience) to join our dynamic team. This pivotal role focuses on the Guest Arrival Experience outcomes with the ROW for our ambitious development projects, ensuring smooth execution and compliance with regulatory requirements.
 
 
 The Director - Development (Guest Arrivals Experience) will be responsible for overseeing the development of the brief, Masterplanning, Design and Construction of all assets associated with Landscaping design and the Guest Arrival Experience within the ROW district. They will maintain accountability for governance, compliance and commercial / Cost management for all GAE projects that are delivered within their geographical remit.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee the preparation of project briefs, business case, planning, design, logistics, implementation, stakeholder engagement and management, project controls, operator handover and closeout.
 </li>
 <li>
 Review and update development brief outlining district scope including objectives, timing and budget to guide the concept's overall direction
 </li>
 <li>
 Conduct site visits, respond to queries, assess and review bids; technical and commercial to ensure successful delivery of all assets / Projects
 </li>
 <li>
 Engage with key stakeholders, government entities, operators and other Qiddiya districts teams
 </li>
 <li>
 Manage the achievement of the team's objectives through effective leadership by setting individual objectives, managing performance and developing the team to maximize performance
 </li>
 <li>
 Provide overall direction and guidance to mentor, coach, motivate and challenge team players
 </li>
 <li>
 Working closely with the portfolio leads (Places and Public Realm, Development Marketing, Destination Marketing and Projects) coordinate the design, approval and delivery of integrated outcomes to enhance the Visitor experience to Qiddiya City
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering or a related field (Master's preferred)
 </li>
 <li>
 A minimum of 10-15 years of experience in major programs or a similar field
 </li>
 <li>
 Demonstrated expertise in coordination of public realm for large-scale projects
 </li>
 <li>
 Strong understanding of local regulations, legal processes, and compliance requirements
 </li>
 <li>
 Exceptional project management and organizational skills
 </li>
 <li>
 Excellent negotiation, communication, and interpersonal skills
 </li>
 <li>
 Ability to lead cross-functional teams and manage stakeholder expectations effectively
 </li>
 <li>
 Proficiency in project management and GIS software applications
 </li>
 </ul>
</div>

Director - Development (Guest Arrival Experience) (MAS5-MDUWFP260174)

Jumeirah

<div>
 
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 
 
 
 About the Job
 
 
 
 An exciting opportunity has arisen for an
 
 
 Executive Director of Guest Experience
 
 
 
 
 Programming
 
 
 to join
 
 
 Jumeirah Group &amp; Corporate
 
 
 .
 
 
 The main duties and responsibilities of this role include:
 
 <ul>
 <li>
 Create a scalable, portfolio-wide guest experience programming framework, ensuring consistent delivery for top-tier guests
 </li>
 <li>
 Curate signature seasonal activations, embedding distinctive, high-touch moments that reinforce brand identity and drive guest affinity.
 </li>
 <li>
 Lead and support the properties to build detailed step by step processes to allow systematic execution of execution on properties
 </li>
 <li>
 Inspire and empower hotel leadership teams, cultivating a culture of elevated service, design thinking, and operational excellence through coaching, governance, and cross-functional alignment.
 </li>
 <li>
 Champion data-driven innovation, translating guest insights, market intelligence, and performance metrics into continuous experience enhancements that strengthen brand equity and business impact.
 </li>
 </ul>
 
 
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 <ul>
 <li>
 15+ years&rsquo; leadership in global luxury hospitality, including senior roles shaping guest experience across multi-property or international portfolios.
 </li>
 <li>
 Expertise in crafting bespoke, emotionally resonant guest journeys for high-value clientele such as VIPs, elite loyalty members, and luxury guests.
 </li>
 <li>
 Proven ability to lead complex, cross-functional strategic programmes that elevate brand positioning, service excellence, and guest satisfaction.
 </li>
 <li>
 Deep operational grounding across front-of-house and experience functions, with strong exposure to suites, villas, private residences, or members-only environments.
 </li>
 <li>
 Organized, systematic and hands on operator, as well as globally minded, culturally fluent leader with a track record of adapting luxury standards to regional nuances while maintaining brand integrity.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave entitlement
 </li>
 <li>
 Incentive programmes aligned with leadership performance
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
 
 
</div>

Executive Director of Guest Experience - Jumeirah Group & Corporate

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