director of spa and guest experience

PM Hotel Group

<p></p><div><h3 class="jobSectionHeader"><b>About PM Hotel Group</b></h3>
<p>
PM Hotel Group is an award-winning, independent hospitality management company recognized for its innovative commercial strategies, high-performing culture, and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States, PM Hotel Group is dedicated to delivering exceptional results for owners, associates, and guests through strategic leadership, collaboration, and operational excellence.</p>
<h3 class="jobSectionHeader"><b>
About Tideline Palm Beach Ocean Resort &amp; Spa</b></h3>
<p>
The newest addition to the PM Hotel Group family, Tideline Palm Beach Ocean Resort &amp; Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach, Florida. Known for its serene atmosphere, sophisticated design, and ocean-inspired wellness experiences, Tideline offers guests a tranquil escape that blends modern elegance with coastal charm&mdash;making it an exceptional destination within PM Hotel Group&rsquo;s growing lifestyle and luxury portfolio.</p>
<h3 class="jobSectionHeader"><b>
Position Summary</b></h3>
<p>
The Spa Director leads the overall operation and strategic direction of the spa, wellness, and retail programs at Tideline Palm Beach Ocean Resort &amp; Spa, ensuring exceptional guest experiences, strong financial performance, and adherence to the brand&rsquo;s luxury standards.<br>
This role oversees the full spectrum of spa operations&mdash;including guest services, team leadership, revenue generation, and operational efficiency&mdash;and serves as a key member of the resort leadership team. The Spa Director partners closely with the General Manager and PM Hotel Group&rsquo;s commercial and operational leaders to position Tideline&rsquo;s spa and wellness offerings as best-in-class in the luxury resort category.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<p><b>
Operational &amp; Financial Leadership</b></p>
<ul>
<li><p>Oversee daily spa, wellness, and retail operations including treatment rooms, relaxation areas, locker facilities, and retail boutique.</p>
</li>
<li><p>Develop and manage the annual spa budget, forecast revenue and expenses, and implement strategies to meet or exceed financial targets.</p>
</li>
<li><p>Monitor key performance indicators&mdash;guest satisfaction, treatment utilization, retail conversion, and average check&mdash;and take corrective action where needed.</p>
</li>
<li><p>Ensure compliance with safety, sanitation, licensing, and brand standards, as well as local/state regulations.</p>
</li>
</ul><p><b>Guest Experience &amp; Service Excellence</b></p>
<ul>
<li><p>Deliver an elevated, personalized guest experience aligned with the resort&rsquo;s luxury standards.</p>
</li>
<li><p>Review guest feedback, address concerns promptly, and drive continuous improvement initiatives.</p>
</li>
<li><p>Collaborate with resort leadership and Marketing to develop wellness packages, promotions, and experiences that integrate the spa into the broader guest journey.</p>
</li>
</ul><p><b>Team Leadership &amp; Development</b></p>
<ul>
<li><p>Recruit, train, and motivate a high-performing spa team including therapists, attendants, and front-desk staff.</p>
</li>
<li><p>Foster a culture of service excellence, accountability, and professional growth.</p>
</li>
<li><p>Provide ongoing coaching and development to ensure consistent execution of service and operational goals.</p>
</li>
</ul><p><b>Business Development &amp; Partnerships</b></p>
<ul>
<li><p>Build strategic partnerships with luxury spa brands, local wellness providers, and community organizations to enhance offerings and brand visibility.</p>
</li>
<li><p>Oversee retail merchandising, product selection, and inventory control to optimize profitability.</p>
</li>
<li><p>Stay informed of emerging wellness and spa trends to drive menu innovation and competitive positioning.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul>
<li><p><b>Education:</b> Bachelor&rsquo;s degree in hospitality, business, or a related field preferred; equivalent experience considered.</p>
</li>
<li><p><b>Experience:</b></p>
<ul>
<li><p>Minimum 5&ndash;7 years of progressive spa management experience within a luxury or upscale hospitality environment.</p>
</li>
<li><p>Proven ability to lead teams, achieve revenue goals, and deliver exceptional guest service.</p>
</li>
<li><p>Experience with spa management systems, budgeting, and retail operations.</p>
</li>
</ul></li><li><p>Strong leadership, communication, and organizational skills.</p>
</li>
<li><p>Passion for wellness, hospitality, and creating memorable guest experiences.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Core Competencies</b></h3>
<ul>
<li><p>Leadership &amp; Talent Development</p>
</li>
<li><p>Guest-Centric Service Excellence</p>
</li>
<li><p>Financial &amp; Business Acumen</p>
</li>
<li><p>Wellness Program Innovation</p>
</li>
<li><p>Operational Execution &amp; Efficiency</p>
</li>
<li><p>Collaboration &amp; Communication</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Why PM Hotel Group &amp; Tideline Palm Beach Ocean Resort &amp; Spa</b></h3>
<p>
At PM Hotel Group, hospitality is both art and purpose. We believe in empowering our people, innovating fearlessly, and delivering excellence in every interaction. At Tideline Palm Beach Ocean Resort &amp; Spa, you&rsquo;ll have the opportunity to shape a luxury wellness destination that embodies oceanfront tranquility and modern sophistication&mdash;where your leadership will define both the guest experience and the success of this remarkable new resort within the PM Hotel Group portfolio.</p><p></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Spa Director | Tideline Palm Beach Ocean Resort and Spa

IHG Hotels & Resorts

<b><br>Job Title<br>Head Spa Therapist   Vignette Collection Hotel   Dubai, UAE<br>Job Description<br>Head Spa Therapist   Vignette Collection Hotel   Dubai, UAE<br> <br>Position Overview</b><br>A luxury hotel under the Vignette Collection in Dubai is hiring a Head Spa Therapist to lead its spa and wellness operations. This role is perfect for experienced spa professionals who are passionate about delivering exceptional treatments while mentoring a team. You ll work in a personalized, guest-focused environment that blends modern hospitality with wellness excellence.<br> <br><b>Job Details<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Food Services - Hospitality<br>Function: Therapy<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>What You ll Do<br></b> <br>* Lead, train, and inspire spa therapists to deliver luxury-level service.<br>* Schedule team shifts and allocate resources based on guest needs and operational flow.<br>* Perform high-standard spa treatments and wellness therapies.<br>* Monitor team performance, provide coaching, and maintain service quality.<br>* Oversee daily spa operations, including inventory, cleanliness, and equipment upkeep.<br>* Address guest feedback professionally, ensuring satisfaction and loyalty.<br>* Promote spa services, upsell treatments and retail products to drive revenue.<br>* Develop treatment protocols, training modules, and service improvement plans.<br>* Ensure adherence to hygiene, safety, and local licensing requirements.<br>* Maintain accurate records of treatments, revenue, team performance, and supplies.<br> <br><b>Ideal Profile<br></b> <br>* Prior experience as a Senior or Head Therapist in a luxury hotel or spa.<br>* Diploma or recognized certification in massage, beauty, or holistic therapy.<br>* Strong leadership, communication, and team management skills.<br>* High attention to guest personalization, hygiene, and treatment consistency.<br>* Sales-oriented with a proven track record in upselling spa services and products.<br>* Flexible availability including weekends and public holidays.<br>* In-depth knowledge of health, wellness, and safety regulations.<br> <br><b>Why Join Us<br></b> <br>* Work in a luxury wellness environment with a focus on authenticity and personalized care.<br>* Enjoy a competitive salary, growth opportunities, and professional development.<br>* Be part of a supportive, inclusive, and passionate hospitality team.<br>* Access staff discounts, wellness programs, and a culture of recognition.<br>* Join a globally connected brand that values individuality and guest-centric excellence.<br>

Head Spa Therapist Vignette Collection Hotel Dubai, UAE

Hilton

<p><strong>The Grand Wailea</strong> is currently hiring a <strong>Director of Spa!</strong> This role is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><p>What will I be doing?<br/><br/>As a Spa Director, you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p><ul><li>Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation</li><li>Develop and implement spa menus and marketing strategies</li><li>Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue</li><li>Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly</li><li>Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward</li><li>Recruit, interview and train team members</li><li>Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies</li><li>Resolve guest issues and concerns to guest satisfaction</li></ul><p><strong>What are we looking for?</strong></p><p>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:</p><ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>Integrity - We do the right thing, all the time.</li><li>Leadership - We're leaders in our industry and in our communities.</li><li>Teamwork - We're team players in everything we do.</li><li>Ownership - We're the owners of our actions and decisions.</li><li>Now - We operate with a sense of urgency and discipline</li></ul><p>In addition, we look for the demonstration of the following key attributes:</p><ul><li>Quality</li><li>Productivity</li><li>Dependability</li><li>Customer Focus</li><li>Adaptability</li></ul><p><strong>What will it be like to work for Hilton?</strong><br/> </p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><p> </p><p><strong>The Benefits </strong>- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: </p><p> </p><ul><li>Access to pay when you need it through DailyPay </li><li>Medical Insurance Coverage - for you and your family </li><li>Mental health resources including Employee Assistance Program </li><li>Best-in-Class Paid Time Off (PTO) </li><li>Go Hilton travel program: 100 nights of discounted travel </li><li>Parental leave to support new parents </li><li>Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications </li><li>401K plan and company match to help save for your retirement </li><li>Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount </li><li>Career growth and development </li><li>Team Member Resource Groups </li><li>Recognition and rewards programs </li></ul><p> </p><p> Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.</p><p>Salary Range: $150,000- $180,000 based on applicable experience</p><img src="https://www.jobg8.com/Tracking.aspx?4JvFlRdvJgPOciS10xZgDmcmpWw3HQtXp" width="0" height="0" />

Director of Spa and Wellness - Grand Wailea, a Waldorf Astoria Resort

<div><p>Spa Manager at Waldorf Astoria Dubai International Financial Centre</p><p>
The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel.<br>
<br>
<b>What will I be doing?</b></p><p>
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><div><b>
Operational</b><br>
<br>
<ul><li>Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.</li><li>Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.</li><li>Maximize treatment revenue through effective yield management of the treatment schedule.</li><li>Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa&rsquo;s luxury concept. Arrange and attend all menu trials.</li><li>Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.</li><li>Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.</li><li>Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.</li><li>Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.</li><li>Manage and grow membership offerings.</li><li>Supervise pool operations, ensuring guest safety, comfort, and luxury service.</li><li>Stay current on competitor activity and global wellness trends to maintain a leading edge.</li><li>Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.</li><li>Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.</li><li>Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.</li><li>Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.</li></ul><br>
<b>
People</b><br>
<br>
<ul><li>Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
</li><li>Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
</li><li>Recognize and reward good performance, managing a team member recognition program in line with expectations.
</li><li>Recruit team members in accordance with company and statutory requirements.
</li><li>Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
</li><li>Ensure all vacation planning is completed, updated, and in line with business requirements.
</li><li>Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.
</li></ul><br>
<b>Financial
</b><br>
<br>
<ul><li>Manage the spa&rsquo;s departmental budget and P&amp;L, including forecasts and accruals.</li><li>Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.</li><li>Partner with Procurement to source premium, cost-effective products that reflect the spa&rsquo;s luxury positioning.</li></ul><br>
<b>
Commercial
</b><br>
<br>
<ul><li>Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel&rsquo;s wellness offering.</li><li>Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.</li><li>Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.</li></ul><br>
</div><p><b>What are we looking for?</b></p><p>
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>Management experience within the spa industry</li><li>Ability to meet financial targets</li><li>Excellent grooming standards</li><li>Willingness to develop team members and self</li><li>Flexibility to respond to a range of different work situations</li><li>Ability to work on your own or in teams</li></ul><br>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Knowledge of Forbes Standards</li><li>Knowledge of the local market</li><li>Relevant qualifications</li></ul><br>
<b>
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?</b><p>
Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</p></div><p></p>

Spa Manager at Waldorf Astoria Dubai International Financial Centre

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25170808<br>
<b>Job Category</b>Spa<br>
<b>Location</b>The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Spa Operations and Budgets</b></p>
<ul><li>Selects vendors for spa retail operations and managing contract agreements.</li></ul>
<ul><li>Oversees retail product research, product selection and purchasing, product display.</li></ul>
<ul><li>Manages supply inventories and purchasing control, including uniforms.</li></ul>
<ul><li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul><p><br>
</p><p><b>Managing Spa Sales and Marketing Strategy</b></p>
<ul><li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li></ul>
<ul><li>Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li></ul>
<ul><li>Ensures spa services are included in all property-related marketing and advertising.</li></ul>
<ul><li>Identifies and recommending new products and product enhancements to remain competitive in the market.</li></ul><p><br>
</p><p><b>Managing Spa Revenue Management Strategy</b></p>
<ul><li>Monitors and Manages the payroll function.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li></ul><p><br>
</p><p><b>Ensuring and Delivering Exceptional Customer Service</b></p>
<ul><li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Strives to improve service performance.</li></ul><p><br>
</p><p><b>Conducting Human Resources Activities</b></p>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li></ul>
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Develops business goals and creates appropriate development plans.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Spa Director

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Shura Island
</div></div><div><div>Hiring Entity
</div><div>Rosewood Red Sea
</div></div><div><div>Department
</div><div>Spa &amp; Wellness
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Position Overview</b></p><p>
Rosewood Red Sea seeks a visionary Director of Spa &amp; Wellness to design, open, and lead an ultra-luxury wellness destination aligned with Rosewood&rsquo;s <i>A Sense of Place&reg;</i>. The role oversees spa, fitness, movement, hydrothermal and ritual experiences (including hammam), salon/retail where applicable, and cross-resort wellness activations. The successful candidate will drive guest transformation, brand distinction, and commercial results through innovative programming and flawless operations.</p><p></p><p><b>
Key Responsibilities</b></p><ul>
<li>Develop the spa &amp; wellness vision, service philosophy, and signature rituals inspired by the Red Sea and local traditions.</li>
<li>Lead all pre-opening workstreams: OS&amp;E/FF&amp;E, equipment selection, layout flow, hydrothermal specs, vendor RFPs, and critical path.</li>
<li>Establish SOPs and training to achieve LQA/Forbes standards; run service simulations prior to opening.</li>
<li>Own commercial strategy and P&amp;L: pricing, packaging, yield management, therapist productivity, capture rate, and retail penetration.</li>
<li>Build integrated programs across treatments, movement, mindfulness, recovery, and sleep; curate seasonal calendars and retreats.</li>
<li>Partner with Marketing &amp; Communications on positioning, PR/influencer plans, content assets, and digital bookability/CRM.</li>
<li>Ensure daily operational excellence across reservations, reception, locker/hydro circuits, treatment delivery, retail, and facility upkeep.</li>
<li>Recruit, coach, and develop a high-performing international team with certification compliance and succession plans.</li>
<li>Curate and negotiate brand/retail partnerships; optimize assortment, merchandising standards, inventory control, and sell-through.</li>
<li>Safeguard hygiene, sanitation, product safety, MOH licensing, and risk management; lead audits and incident response.</li>
<li>Align with Red Sea Global&rsquo;s sustainability vision: ethical sourcing, waste and water stewardship, and community engagement.</li>
<li>Deploy dashboards and insights for demand forecasting, utilization, guest feedback, and campaign ROI; translate data into action.</li>
<li>Collaborate closely with Rooms, Culinary, Recreation, Engineering, Finance, and T&amp;C/HR to deliver seamless guest journeys.</li>
</ul><p><b>Qualifications &amp; Experience</b></p><ul>
<li>10&ndash;12+ years of luxury spa &amp; wellness leadership with 3&ndash;5 years heading a flagship or resort spa; pre-opening experience required.</li>
<li>Recognized therapy/beauty/wellness certifications; degree in Hospitality/Business/Wellness Management preferred.</li>
<li>Proven commercial acumen with full P&amp;L ownership, pricing and yield strategy, and strong retail results.</li>
<li>Expertise in hydrothermal operations and ritual programs (e.g., hammam), plus integrated wellness (fitness, movement, mindfulness).</li>
<li>Track record achieving LQA/Forbes benchmarks and exceptional guest satisfaction.</li>
<li>Proficiency with spa scheduling/POS and CRM/analytics platforms; data-driven decision making.</li>
<li>Excellent leadership, coaching, and communication skills; fluent English required, Arabic an advantage.</li>
</ul></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.</div></div></div></div></div></div>

Director of Spa and Wellness

<div><b>Additional Information</b><br>
<b>Job Number</b>25172514<br>
<b>Job Category</b>Spa<br>
<b>Location</b>The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Spa Operations and Budgets</b></p>
<ul><li>Selects vendors for spa retail operations and managing contract agreements.</li></ul>
<ul><li>Oversees retail product research, product selection and purchasing, product display.</li></ul>
<ul><li>Manages supply inventories and purchasing control, including uniforms.</li></ul>
<ul><li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul><p><br>
</p><p><b>Managing Spa Sales and Marketing Strategy</b></p>
<ul><li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li></ul>
<ul><li>Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li></ul>
<ul><li>Ensures spa services are included in all property-related marketing and advertising.</li></ul>
<ul><li>Identifies and recommending new products and product enhancements to remain competitive in the market.</li></ul><p><br>
</p><p><b>Managing Spa Revenue Management Strategy</b></p>
<ul><li>Monitors and Manages the payroll function.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li></ul><p><br>
</p><p><b>Ensuring and Delivering Exceptional Customer Service</b></p>
<ul><li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Strives to improve service performance.</li></ul><p><br>
</p><p><b>Conducting Human Resources Activities</b></p>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li></ul>
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Develops business goals and creates appropriate development plans.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Director of Spa

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