director of spa and guest experience

Kohler Co.

<p></p><div><div><div><div><p><i>Work Mode: Onsite</i></p>
<p></p><p><b>Location:</b> Green Bay, WI</p>
<p>This is a Casual year-round position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm CST.</p>
<p><b>Opportunity</b></p>
<p>The Spa Receptionist is an integral part of the Spa team whose main objective is to ensure our guests have a smooth and welcoming arrival, departure and overall relaxing experience while visiting our spa. This individual responds to a wide variety of guest requests to create special moments and memorable experiences through passionate, attentive service. Ideal candidates are driven individuals who believe in providing outstanding guest experiences and coming to work energized and ready to carry that spirit throughout the day. With the rest of the guest service team, they work hard to encourage, challenge, and support one another to be their best. This position requires an extremely polished appearance, professional etiquette and a warm and friendly personality.</p>
<p>As a Spa Receptionist you will:</p>
<ul><li>Consistently provide outstanding service and maintain cleanliness standards at a luxury level.</li>
<li>Proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments.</li>
<li>Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest.</li>
<li>Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments.</li>
<li>Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing.</li>
<li>Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.</li>
<li>Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere.</li>
<li>Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment.</li>
</ul><p></p><p><b>Skills/Requirements</b></p>
<p></p><ul><li>Must be 18 years old or older at time of application.</li>
<li>Must have HS Diploma or GED credential at time of application.</li>
<li>Prior hospitality service experience preferred
<br>
</li><li>Strong communication skills and ability to work in a fast paced environment
<br>
</li><li>Ability to perform tasks requiring use of multiple computer/guest management systems</li>
<li>Ability to stand for 5+ hours</li><br>
</ul><p></p><p>#LI-Onsite</p>
<p>#LI-KS1</p>
<p></p><p><b><i>Applicants must be authorized to work in the US without requiring sponsorship now or in the future.</i></b></p>
<p><i>The hourly range for this position is $12.40 - $18.60. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. tips/gratuity ($5-$7 hr tip pool).
</i></p><p><b>Why Work at Kohler Co.?</b></p>
<p>Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates&rsquo; development to make that happen. So, we offer ongoing investment in each individual&rsquo;s personal development and the opportunity to collaborate with others across functions and roles at Kohler.</p>
<p>In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
</p><p><b>About Us</b></p>
<p>Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
</p><p>It is Kohler&rsquo;s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.</p></div></div></div></div><p></p>

Spa Receptionist, Kohler Waters Spa

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26094272<br>
<b>Job Category</b>Procurement, Purchasing, and Quality Assurance<br>
<b>Location</b>Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Implements quality assurance processes and verifies training and development activities are strategically linked to the company&rsquo;s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p><br>
</p><p><b>Essential Experience</b></p>
<ul><li>Experience and/or knowledge of hotel business.</li></ul>
<ul><li>Ability to understand quality management practices and teaches to others.</li></ul>
<ul><li>Ability to understand data collection methods.</li></ul>
<ul><li>Knowledge of budget preparation and the control of costs.</li></ul>
<ul><li>Working knowledge of statistical measurement tools.</li></ul>
<ul><li>Effective presentation skills.</li></ul>
<ul><li>Detail orientation and analytical</li></ul>
<p><b>Desirable Experience</b></p>
<ul><li>Operations background &ndash; depending on hotel facilities, a rooms or f&amp;b background may be preferred</li></ul>
<ul><li>Previous training in guest relations.</li></ul>
<ul><li>Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.</li></ul>
<ul><li>Experience/trained in Six Sigma or TQM</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Quality Assurance Goals</b></p>
<ul><li>Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.</li></ul>
<ul><li>Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.</li></ul>
<ul><li>Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.</li></ul>
<ul><li>Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.</li></ul>
<ul><li>Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.</li></ul>
<ul><li>Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.</li></ul>
<ul><li>Immerses in operations to better understand issues/defects faced on the ground.</li></ul>
<ul><li>Drives several initiatives for business standard audits and guestvoice.</li></ul>
<ul><li>Conducts monthly audit to verify compliance with company and brand standards.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul><p><br>
</p><p><b>Executing Quality Training Programs</b></p>
<ul><li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li></ul>
<ul><li>Develops specific training designed to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li></ul><p><br>
</p><p><b>Managing Quality Tools</b></p>
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Verifies the tools for continuous improvements are in place and being utilized.</li></ul>
<ul><li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li></ul>
<ul><li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Director of Quality and Training - The St. Regis Downtown Dubai

Mandarin Oriental

<div>
 The Hotel
 <br/>
 <br/>
 Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat Msheireb," an open town square surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
 <br/>
 <br/>
 <strong>
  Our Mission
  <br/>
  <br/>
 </strong>
 Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.
 <br/>
 <br/>
 <strong>
  Guiding Principles
  <br/>
  <br/>
 </strong>
 Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility
 <br/>
 <br/>
 Scope of Position
 <br/>
 <br/>
 Assistant Manager &ndash; Spa Operations is responsible for, but not limited to, overseeing the spa &amp; wellness operations.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <em>
  General:
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
  </li>
  <li>
   MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  </li>
  <li>
   It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.
  </li>
  <li>
   It is part of your role and your responsibility to fully support all learning and development activities.
  </li>
  <li>
   Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
  </li>
  <li>
   You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  </li>
  <li>
   Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  </li>
  <li>
   Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  </li>
  <li>
   Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  </li>
  <li>
   Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  </li>
  <li>
   Act as a hotel ambassador at all times.
  </li>
  <li>
   To carry out any additional duties requested by management, related to hotel operational activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Departmental
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
  </li>
  <li>
   Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
  </li>
  <li>
   Taking Spa reservations and attending to guest enquiries when necessary.
  </li>
  <li>
   Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Focus
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Dealing with guest enquiries via phone, email and face to face.
  </li>
  <li>
   Ensure that all guest enquiries are taken care of within 12 hours.
  </li>
  <li>
   Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
  </li>
  <li>
   In the absence of Senior Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
  </li>
  <li>
   Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Colleague Relations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
  </li>
  <li>
   Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
  </li>
  <li>
   Monthly training plans to be sent to Learning &amp; Development Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for end of month spa retail inventory and submit to Senior Director of Spa &amp; Wellness.
  </li>
  <li>
   Assist with Month End Closing reports in the absence of Senior Director of Spa &amp; Wellness.
  </li>
  <li>
   Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
  </li>
  <li>
   Raise the necessary Purchase Requests in Moreton Bay System for all retail and professional products.
  </li>
  <li>
   To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Duties
  <br/>
  <br/>
 </strong>
 Engineering
 <br/>
 <br/>
 <ul>
  <li>
   Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
   <br/>
   <br/>
  </li>
 </ul>
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
</div>


Spa & Wellness Assistant Manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Shura Island
</div></div><div><div>Hiring Entity
</div><div>Rosewood Red Sea
</div></div><div><div>Department
</div><div>Spa &amp; Wellness
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p><p>
The Wellness &amp; Spa Manager is responsible for the daily operation of the Wellness &amp; Spa department, ensuring exceptional guest experience while maintaining Rosewood brand standards and the highest levels of service excellence. The role oversees Spa Operations, Fitness Centre, Wellness Activities, and Spa Retail, while supporting the Director of Wellness &amp; Spa in achieving departmental financial, operational, and quality objectives.</p><p>
The Wellness &amp; Spa Manager provides leadership and direction to the Spa Supervisor, Spa Therapists, Spa Attendants, Movement Coach, and Yoga Instructor, ensuring a collaborative, high-performing team focused on personalized luxury wellness experiences.</p><p></p><p><b><br>
Essential Duties and Responsibilities</b></p><p><b>
Quality:</b></p><div><ul><li>
Lead with integrity, empathy and professionalism. Inspires, motivates and develops associates through coaching and mentorship. As well lead by example through visible operational presence and hands-on support with positive, inclusive and high-performing team culture.</li><li>
Oversee the day-to-day operation of the Spa, Fitness Centre, Wellness facilities, and Spa Retail Boutique, ensuring smooth, efficient, and consistent service delivery throughout all operating hours.</li><li>
Demonstrates genuine passion for creating personalized and memorable wellness experiences. Anticipates guest needs and exceeds expectations through intuitive, thoughtful service. Builds meaningful relationships with guests while maintaining professionalism and discretion.</li><li>
Promotes retail sales and wellness experiences through consultative recommendations rather than hard selling.</li><li>
Demonstrates a genuine interest in holistic wellbeing, luxury wellness, fitness, mindfulness, and healthy lifestyles. Keeps current with industry trends, emerging wellness concepts, and innovative guest experiences as well supports the continuous evolution of wellness offerings aligned with the Rosewood philosophy.</li></ul></div><p></p><p><b><br>
Financial:</b></p><div><ul><li>
Understands key financial drivers including revenue, productivity, payroll, retail performance, and operating costs. Also, able to identify opportunities to improve efficiency and profitability without compromising the guest experience.</li><li>
Monitor daily business performance, including treatment revenue, fitness classes and programs (where applicable), wellness activities, retail sales, guest capture, and productivity.</li><li>
Assist in preparing annual budgets, monthly forecasts, and financial reports in collaboration with the Director of Wellness &amp; Spa.</li><li>
Monitor payroll costs and labor productivity, ensuring efficient scheduling aligned with business demand and service standards.</li><li>
Monitor and manage inventory levels of professional products, retail merchandise, linens, consumables, and operating supplies to minimize waste and optimize stock availability.</li><li>
Drive retail sales through product knowledge, team training, merchandising, and personalized guest recommendations.</li><li>
Promote upselling of spa treatments, wellness experiences, fitness services, and retail products to maximize revenue opportunities.</li><li>
Ensure accurate billing, posting of charges, cash handling, and compliance with financial policies and operational procedures.</li><li>
Analyze financial performance and operational trends, identify opportunities for revenue growth and cost optimization, and implement corrective actions where required.</li><li>
Standard Responsibilities (adjust if necessary)</li><li>
Ensure all wellness facilities, including treatment rooms, relaxation areas, changing rooms, wet facilities, fitness, movement studio, and retail boutique, are maintained to the highest standards of presentation, cleanliness, functionality, and guest readiness.</li><li>
Monitor daily appointments, therapist productivity, fitness schedules, wellness activities, and facility utilization to optimize operational efficiency while maintaining exceptional guest experiences.</li><li>
Ensure efficient scheduling and allocation of Spa Therapists, Spa Attendants, Movement Coach, Yoga Instructor, and Spa Supervisor according to business demand, treatment requirements, guest preferences, and operational priorities.</li><li>
Review daily reservations and coordinate staffing levels to maximize productivity, minimize waiting times, and ensure seamless guest flow throughout the wellness journey.</li><li>
Supervise Spa Reception operations to ensure professional guest interactions, efficient appointment management, accurate billing, effective communication, and personalized guest recognition from arrival through departure.</li><li>
Ensure every stage of the guest journey, including reservation, arrival, consultation, treatment, post-treatment experience, retail recommendations, and departure, reflects Rosewood's standards of personalized luxury hospitality.</li><li>
Monitor treatment room preparation, linen standards, amenities, wellness equipment, music, lighting, scent, and environmental conditions to ensure all facilities remain fully operational and guest-ready.</li><li>
Ensure all spa, fitness, and wellness equipment is properly maintained through routine inspections, preventive maintenance schedules, and prompt reporting of defects to Engineering to minimize operational downtime.</li><li>
Coordinate with Housekeeping to maintain exceptional standards of cleanliness, linen quality, public areas, treatment rooms, locker facilities, and back-of-house areas.</li><li>
Coordinate closely with Engineering to ensure preventive maintenance, repair requests, water quality, HVAC systems, lighting, sound systems, and wellness equipment are functioning efficiently.</li><li>
Collaborate with Front Office, Concierge, Guest Relations, Reservations, and Butler teams to ensure accurate guest information, VIP arrangements, wellness bookings, special requests, and personalized experiences are delivered seamlessly.</li><li>
Work closely with Finance and Cost Control to maintain inventory accuracy, operational supplies, linen usage, retail stock levels, and departmental purchasing requirements.</li><li>
Monitor operational supplies, treatment products, consumables, uniforms, and guest amenities to ensure adequate stock levels while minimizing wastage.</li><li>
Ensure operational procedures, SOPs, treatment protocols, emergency procedures, and departmental checklists are consistently followed by all associates.</li><li>
Conduct daily facility inspections and operational walkthroughs to identify maintenance issues, service opportunities, and areas requiring immediate corrective action.</li><li>
Ensure full compliance with hotel policies, local regulations, health and safety legislation, hygiene protocols, infection control procedures, and company standards.</li><li>
Maintain compliance with Forbes Five-Star Standards, LQA standards, Rosewood brand standards, and all departmental quality assurance requirements.</li><li>
Ensure emergency response procedures, incident reporting, risk management, and guest safety practices are fully understood and consistently implemented by all wellness associates.</li></ul></div><p></p><p><b><br>
Confidentiality:</b></p><p>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, associates, and hotel operations. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company unless otherwise authorized.</p><p>
Maintain confidentiality of all company, guest, and associate information.</p><p>
Protect sensitive operational and financial information.</p><p>
Ensure discretion in all matters related to guests and associates</p><p></p><p><b><br>
Health &amp; Safety:</b></p><div><ul><li>
Follow safe working practices across all areas of the outlet.</li><li>
Ensure compliance with Health and Safety regulations and hotel procedures.</li><li>
Report hazards, defects, and safety concerns immediately.</li><li>
Ensure incidents and accidents are reported in line with procedures.</li><li>
Maintain compliance with HACCP and food safety standards.</li><li>
Promote a safe environment for guests and associates</li></ul></div><p><b>
Other:</b></p><p>
The above description is not exhaustive and may be adjusted based on operational needs.</p><div><ul><li>
Maintain flexibility in working hours and operational support.</li><li>
Respond to business needs with adaptability and ownership.</li><li>
Support additional responsibilities and projects as required.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.</p></div></div></div></div></div></div>

Wellness and Spa manager

Port Madison Enterprises

<div><h2 class="jobSectionHeader"><b>PORT MADISON ENTERPRISES</b></h2><h3 class="jobSectionHeader"><b>
SUQUAMISH CLEARWATER CASINO RESORT</b></h3><h3 class="jobSectionHeader"><b>
Spa- Manager</b></h3><p><b>
General Position Summary:
</b></p><p>Responsible for the successful operation of the spa facility in support of the hotel&rsquo;s operation as well as all other Port Madison Enterprises ventures. Hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to all applicable regulations regarding cleanliness, accessibility, and safety of the facility.</p><p><b>
Essential Functions/Major Responsibilities:</b></p><ul><li>
Creates, develops and implements an effective strategy of organization for the spa by coordinating with all levels of management to determine objectives for future growth and profitability</li><li>
Ensures adequate staffing levels by overseeing all aspects of performance management to include interviewing, training, and career development</li><li>
Ensures all guests receive Clearly Superior Customer Service</li><li>
Responsible for generating and managing the fiscal budget while maintaining a predetermined profit margin</li><li>
Interacts with guests on a daily basis and makes recommendations to the Hotel Director and PME Marketing Director on packages and promotions</li><li>
Conducts retail inventory, orders all supplies/retail products; maintains company guidelines in supply costs and retail prices</li><li>
Prepares monthly profit and loss reports for the Hotel Director including financial forecasts; monitors the spa budget and is responsible for the accuracy of all records and reports</li><li>
Represents the spa at all company functions, acting in a public relations capacity within the community</li><li>
Maintains effective communication amongst the spa personnel and across the organization while developing an atmosphere that encourages all employees to share ideas, discuss concerns and resolve conflicts</li><li>
Maintains a working knowledge of industry trends</li></ul><p><b>
Secondary Functions:</b></p><ul><li>
Creates, develops and implements an effective strategy of organization for the spa by coordinating with all levels of management to determine objectives for future growth and profitability</li><li>
Ensures adequate staffing levels by overseeing all aspects of performance management to include interviewing, training, and career development</li><li>
Ensures all guests receive Clearly Superior Customer Service</li><li>
Responsible for generating and managing the fiscal budget while maintaining a predetermined profit margin</li><li>
Interacts with guests on a daily basis and makes recommendations to the Hotel Director and PME Marketing Director on packages and promotions</li><li>
Conducts retail inventory, orders all supplies/retail products; maintains company guidelines in supply costs and retail prices</li><li>
Prepares monthly profit and loss reports for the Hotel Director including financial forecasts; monitors the spa budget and is responsible for the accuracy of all records and reports</li><li>
Represents the spa at all company functions, acting in a public relations capacity within the community</li><li>
Maintains effective communication amongst the spa personnel and across the organization while developing an atmosphere that encourages all employees to share ideas, discuss concerns and resolve conflicts</li><li>
Maintains a working knowledge of industry trends</li></ul><p><b>
Specific Job Skills:</b></p><ul><li>
Minimum of two (2) years supervisory/leadership experience preferred</li><li>
Ability to read and interpret documents such as technical journals, financial reports and legal documents</li><li>
Demonstrate excellent verbal and written communication skills, organizational, and analytical skills and to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community</li><li>
Ability to problem-solve, handle stressful situations and make good decisions</li><li>
Ability to function in a team-orientated environment and work independently</li></ul><p><b>
Education and/or Experience:
</b></p><p>Bachelor&rsquo;s degree in Spa and/or Health Club Management from a four-year college or university, or four (4) years direct experience and/or training in a spa/health club operation or management of such a facility or an equivalent combination of education and experience. Must possess current esthetician or beautician license. Must be computer literate (MS Office) and guest scheduling software. CPR Certification.</p><p><b>
Job Conditions:
</b></p><p>Working conditions include working in a spa with equipment necessary to provide services as outlined in this job description. Other working conditions may include working with others, frequent interruptions, and working evenings and/or weekends. Working in a smoke-filled environment may be necessary.</p><p><b>
Physical Requirements:
</b></p><p>Ability to lift fifty (50) pounds while standing, twisting, or bending. Manual and finger dexterity is required to perform duties and may involve standing, sitting, bending, kneeling for extended periods of time and will include reaching with arms and hands. Vision abilities include close vision, color vision, peripheral vision and the ability to focus. Work may be done in an enclosed area with minimal lighting and innumerable scents (candles and oils).</p></div>

Spa Manager

The Westgate Hotel

<div><p><b>Salary range $23.00-$26.00 hourly
</b></p><p>Exceptional guest experiences begin with exceptional leadership. We are looking for an experienced, service-driven Operations Supervisor to join our team in a leadership capacity. This role is ideal for someone who thrives in a fast-paced luxury environment, enjoys developing others, and takes pride in delivering operational excellence.</p>
<p>
As the Operations Supervisor, you will support the Director of AquaVie in the daily operations of AquaVie Fitness &amp; Wellness Club, helping ensure every member and guest receives the elevated service our club is known for. You will provide leadership and operational support across the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations while partnering with the Personal Training and Group Fitness teams to create a seamless luxury wellness experience.</p>
<p><b>
What Your Day-to-Day Looks Like:</b></p>
<p>
Every day offers the opportunity to lead by example, support your team, and create memorable experiences for our members and guests. Your responsibilities will include:</p>
<ul>
<li>Supporting and upholding AquaVie's luxury service standards while serving as a role model for professionalism, hospitality, and member engagement.</li>
<li>Assisting with guest and member relations by resolving concerns, supporting service recovery, and fostering long-term member satisfaction and retention.</li>
<li>Providing daily operational support for the Front Desk, Spa Concierge, Spa Attendants, Retail Operations, and facility operations.</li>
<li>Assisting with recruiting, onboarding, training, coaching, and developing team members while supporting performance management and employee engagement.</li>
<li>Conducting department meetings and communicating operational updates while promoting teamwork and accountability.</li>
<li>Assisting with employee scheduling, staffing coverage, payroll review, labor management, and timecard accuracy.</li>
<li>Monitoring daily club operations, facility presentation, spa scheduling, and overall guest experience.</li>
<li>Conducting routine facility walkthroughs to ensure cleanliness, safety, operational readiness, and compliance with company standards.</li>
<li>Serving as Manager on Duty as assigned and responding to operational or guest service needs.</li>
<li>Supporting retail and spa operations, including inventory management, ordering, merchandising, and product presentation.</li>
<li>Maintaining operational reports, payroll documentation, labor reporting, SOP updates, and training materials.</li>
<li>Assisting with expense management, inventory controls, and revenue-support initiatives.</li>
<li>Completing special projects and additional responsibilities as assigned by the Director of AquaVie.</li>
</ul>
<p><b>What We're Looking For:</b></p>
<ul>
<li>High school diploma or equivalent required.</li>
<li>Associate or Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field preferred.</li>
<li>Minimum of three (3) years of supervisory or leadership experience in hospitality, fitness, spa, wellness, hotel, club, or a related service environment.</li>
<li>Experience leading, coaching, and developing employees in a customer-focused environment.</li>
<li>Experience with scheduling, payroll administration, labor management, and operational reporting.</li>
<li>Strong guest service, conflict resolution, and service recovery experience.</li>
<li>Experience with retail operations, inventory management, and merchandising preferred.</li>
<li>CPR and First Aid certification preferred or ability to obtain.</li>
<li>Experience with Club Automation, UKG, Kronos, or similar scheduling and payroll systems preferred.</li>
<li>Strong leadership, communication, organizational, and problem-solving skills.</li>
<li>Professional appearance and commitment to delivering exceptional hospitality.</li>
<li>Flexible availability including mornings, evenings, weekends, holidays, and special events as business needs require.</li>
</ul>
<p><b>What You Bring to the Team:</b></p>
<ul>
<li>Leads by example while promoting AquaVie's culture of hospitality, professionalism, and service excellence.</li>
<li>Supports daily operations to ensure exceptional member and guest experiences across all departments.</li>
<li>Builds strong relationships with members, guests, employees, and hotel partners through effective communication and collaboration.</li>
<li>Coaches, mentors, and supports employee development while fostering a positive and accountable team culture.</li>
<li>Maintains operational standards through regular facility inspections and attention to detail.</li>
<li>Supports scheduling, payroll, labor management, inventory, and administrative functions with accuracy and efficiency.</li>
<li>Demonstrates sound judgment, professionalism, and the ability to prioritize competing operational needs.</li>
<li>Responds confidently to guest concerns and operational challenges while maintaining a calm, solution-oriented approach.</li>
<li>Partners with leadership to improve operational performance, employee engagement, and financial results.</li>
<li>Follows all company policies, safety procedures, and operational standards.</li>
<li>Assists with additional responsibilities as assigned.</li>
</ul>
<p><b>Benefits &amp; Perks:</b></p>
<ul>
<li>Medical, Dental, Vision, and Voluntary Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Wellness and Employee Assistance Program</li>
<li>PerkSpot Employee Discount Program</li>
<li>Hotel Stay Discounts</li>
<li>Employee Meals</li>
<li>AquaVie Fitness &amp; Spa Membership Discount</li>
<li>Training and Career Growth Opportunities</li>
<li>Discounts at Grand America Hotels &amp; Resorts properties</li>
<li>Convenient access to trolley station and downtown bus routes</li>
</ul>
<p><b>Our Culture:</b></p>
<p>
At AquaVie, we believe wellness starts with how we care for our guests and each other. We are committed to creating an environment where teamwork, respect, and service excellence are at the heart of everything we do.</p>
<p>
If you are passionate about helping others live healthier lives, enjoy building meaningful relationships, and thrive in a luxury wellness environment, we would love to meet you.</p>
<p><b>
Physical Requirements</b></p>
<ul>
<li>Ability to stand and walk for extended periods throughout the workday.</li>
<li>Ability to bend, stoop, kneel, reach, climb stairs, and move throughout the facility.</li>
<li>Ability to lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds with assistance.</li>
<li>Ability to use computers and office equipment while completing administrative tasks.</li>
</ul><ul><li>Ability to visually inspect facilities and communicate effectively in person and by telephone.</li>
</ul><ul><li>Ability to perform the essential functions of the position with or without reasonable accommodation.</li>
</ul>
<p><b>Additional Information</b></p>
<p>
This is a non-exempt hourly position. A flexible schedule is required based on business needs, including mornings, evenings, weekends, and holidays.</p>
<p>
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Spa Supervisor | Full-Time

Radiance Holdings

<div><p><b>Spa Attendant</b></p><p><b>
Purpose</b></p><p>
The Spa Attendant guarantees guests receive optimal services by executing support responsibilities that provide the smooth flow of operations within the location. They concentrate on maintaining a sanitary facility, performing general cleaning and organizational tasks and monitoring location laundry needs, and keeping the spa stocked with fresh linens, robes, etc. Formal education is not required for this role; however, candidates should have a basic education of responsibilities and duties for this role.</p><p><b>
Responsibilities</b></p><p>
As a Spa Attendant, employees will execute an assortment of housekeeping responsibilities including completing laundry, sweeping, vacuuming, mopping, surface cleaning, dusting, etc. This position requires someone that is detailed oriented, organized, and able to follow verbal commands. In addition to being physically able to reach, stretch, bend, and walk during their assigned shift, they must have the ability to stand for long lengths of time. The Spa Attendant is responsible for conforming to Woodhouse Spa standards set forth in the Operations Manual and will strive each day to exceed guest expectations.</p><p><b>
Role Specifications</b></p><div><ul><li>
Maintaining all location laundry needs including sorting, washing, drying, hanging, and folding textile items, and removing stains from items using the appropriate procedures.</li><li>
Safeguarding all cleaning equipment, supplies, and products; ensure safe and sanitary storage and care of products.</li><li>
Performing general sweeping, scrubbing, and mopping of hardwood, laminate, or tiled floors as needed.</li><li>
Vacuuming carpets/rugs/window treatments.</li><li>
Disposing of trash from bins and containers.</li><li>
Dust and polish furniture and room accessories as needed.</li><li>
Scrub sinks, basins, bathtubs, showers, and toilets in bathrooms/treatment rooms as needed.</li><li>
Clean windows, glass surfaces, mirrors, and counters as needed.</li><li>
Keep all public spaces neat and tidy, with consistent walkthroughs of the spa.</li><li>
Report repairs and replacements needed when encountered.</li><li>
Replenishing paper towels, toilet tissue, and hand soap in dispensers daily.</li><li>
Ensuring glasses, teacups, dishes, and utensils are placed in the dishwasher and washed daily then returned to their appropriate storage area.</li><li>
Removing any plants/flowers from the spa that are not fresh.</li><li>
Emptying all waste receptacles and trashcans from the inside of the spa daily, or when necessary to avoid odors from collecting. Keeping the trash receptacles clean and fresh. Occasionally sanitize and disinfect.</li><li>
Abiding by all protocols as set forth by Woodhouse Spa.</li><li>
Protecting the Woodhouse Spa brand.</li><li>
Other duties as assigned.</li></ul></div><p><b>
Qualifications</b></p><div><ul><li>
Previous housekeeping/cleaning experience preferred.</li><li>
Ability to work independently and with a team.</li><li>
Strong attention to detail and ability to follow instructions.</li><li>
Good physical stamina to walk, bend, carry and stand for long periods of time.</li><li>
Excellent time management.</li></ul></div><p><b>
Organizational Relationships</b></p><p>
This position reports directly to the Spa Director.</p><p><b>
Compensation</b></p><p>
This is a non-exempt position. You will remain eligible for overtime pay in accordance with applicable laws. The pay is $18.00-$20.00 per hour. Full details of the pay structure and performance expectations will be reviewed with you by spa management.</p><p><b>
Work Schedule</b></p><p>
This role requires availability to work a schedule that accommodates the needs of the business that could consist of days, evenings, and/or weekends.</p><p><b>
Work Environment &amp; Physical Requirements</b></p><p>
This role requires physical strength to stand on feet for long hours at a time and the ability to lift up to 50lbs.</p></div><p></p>

Woodhouse Day Spa - Spa Attendant

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