director of spa and guest experience

Hilton

<div>Director of Spa - Waldorf Astoria Cairo Heliopolis
A Director of Spa is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets. 
What will I be doing? 
As a Director of Spa, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Director of Spa will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage overall operations of the spa</li><li>
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards</li><li>
Ensure client experience is proficient including bookings, payments, and their overall experience</li><li>
Managing spa team members to ensure high motivation, provision of high quality service and ongoing development</li><li>
Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes</li><li>
Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement</li><li>
Manage customer feedback effectively to ensure continuous service and improvement</li><li>
Instill brand values and standards to maintain quality on a daily basis</li><li>
Liaise with other hotel departments</li><li>
Ensure customers and guests receive friendly and consistent personalised service from all team members</li><li>
Respond to audits to ensure continual improvement is achieved</li><li>
Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed</li><li>
Ensure health and safety are complied with and club rules are observed by members, clients and guests</li></ul>
What are we looking for?.<ul><li>
Previous Spa experience in hotel or leisure industry, preferably in a similar senior role.</li><li>
Excellent communication skills.</li><li>
Exemplifies luxury and strong understanding of luxury Spa operations.</li><li>
Has strong drive to drive revenue and creative upselling approach
</li><li>Willingness to develop team members and self.</li><li>
Flexibility to respond to a range of different work situations.</li><li>
Ability to work on your own or in teams.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :<ul><li>
Knowledge of the local market</li><li>
Relevant qualifications</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Spa - Waldorf Astoria Cairo Heliopolis

1 Hotels

<div>Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can&rsquo;t do it alone. That&rsquo;s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our spa is our guests&rsquo; definitive retreat, a place to unwind and recharge and simply be, which means that we do everything and more to ensure that each experience at our spa is sublime. 
We are currently searching for a highly motivated and exuberant Director of Spa to lead the team, providing individual support and direction when necessary. Most important, we&rsquo;re looking for the kind of unflappable, confident individual who we can consistently rely upon to keep our spa completely serene, from on-time appointments to special requests from our guests, consistently striving to provide a world-class, luxury spa experience. 
Inside Tip: If you've ever worked in a luxury spa environment and are known to be a leader second-to-none, we'd love to learn more about you. 
 
About you... 
Passionate about hospitality, spas and guest service with a minimum of 3 years of experience in the role within the luxury market. 
A post-secondary diploma or degree would be a plus. 
Advanced knowledgeable of spa operations, a strong leader and a proven track record in guest and team member engagement and financial performance. 
Excels at communication, both verbal and written. 
Is flexible and willing to meet the demands of a 24-hour operation.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.</div>

Director, Spa

CIVANA Wellness Resort & Spa

<div>
 CIVANA&rsquo;s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
 
 
 
 ACCOLADES
 
 
 
 <ul>
 <li>
 2026 Newsweek&rsquo;s World&rsquo;s Most Extraordinary Spas
 </li>
 <li>
 2026 The Zoe Report Readers&rsquo; Choice Awards: #5 Best U.S. Yoga Retreat
 </li>
 <li>
 2025, 2024, 2023, 2022, 2021, 2020 Travel &amp; Leisure World's Best Award - Top 10 Destination Spa
 </li>
 <li>
 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
 </li>
 <li>
 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
 </li>
 <li>
 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
 </li>
 <li>
 2025, 2024, 2023, 2022 U.S. News &amp; World Report - Best Hotels in the US
 </li>
 <li>
 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
 </li>
 <li>
 2024 Reader&rsquo;s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
 </li>
 <li>
 2024, 2023, 2022 OpenTable Diners' Choice Award
 </li>
 <li>
 2023 Women&rsquo;s Health Travel Awards - Best Yoga Retreat in the World
 </li>
 <li>
 2023 Men&rsquo;s Health Travel Awards - Top Relaxation Destination
 </li>
 <li>
 AAA Four Diamond Rating
 </li>
 <li>
 AAA Inspector&rsquo;s Best of Housekeeping Award
 
 
 </li>
 </ul>
 
 WHY YOU&rsquo;LL LOVE WORKING AT CIVANA
 
 
 
 <ul>
 <li>
 Affordable health insurance starting the 1st of the month following hire date
 </li>
 <li>
 Complimentary shift meal
 </li>
 <li>
 Complimentary access to wellness classes &amp; programming
 </li>
 <li>
 Generous Team Member &amp; Friends &amp; Family Resort rates and discounts
 </li>
 <li>
 401K Retirement Plan with Matching
 
 
 </li>
 </ul>
 Director of Guest Experience will oversee all guest journey touchpoints including pre-arrival, arrival, visit, housekeeping, departure, and post departure. They will lead the rooms team to provide high-level customer service and exceptional hospitality to guests, handling client issues and concerns in a positive and timely manner creating a seamless and memorable service experience, from pre-arrival to departure. They will work to direct, plan, organize and coordinate the activities of all Front Office operational areas to include: Guest Experience and Satisfaction, Experience Planning, Guest Registration, Service Recovery, Transportation, housekeeping and Bell Staff.
 
 
 
 Responsibilities And Duties
 
 
 
 <ul>
 <li>
 Oversee and ensure delivery of CIVANA brand standards in Reservations, Pre-Arrival, Arrival, Departure, housekeeping and Transportation services
 </li>
 <li>
 Lead, manage, and hold accountable (LMA) the Rooms and Transportation teams to achieve operational excellence
 </li>
 <li>
 Develop and execute training programs to ensure brand compliance across all touchpoints
 </li>
 <li>
 Conduct regular audits to maintain consistency in service delivery
 </li>
 <li>
 Own the guest feedback loop, including follow-up and resolution to ensure guest satisfaction and continuous improvement
 </li>
 <li>
 Manage the Rooms and Transportation departmental P&amp;L to achieve financial targets
 </li>
 <li>
 Collaborate cross-functionally with other departments to ensure a seamless guest journey
 </li>
 <li>
 Implement and refine operational procedures that enhance the guest experience while maintaining efficiency
 </li>
 <li>
 Support strategic planning for the Rooms division, including resource planning and capital improvements
 </li>
 <li>
 Serve as Manager on Duty as assigned
 </li>
 <li>
 Ensure all public areas are elevated and maintained to brand standards
 </li>
 <li>
 Become Resort expert. Ensure accurate communication of information to guests regarding resort services, facilities and operating hours, as well as provision of appropriate collateral materials to guests as needed
 </li>
 <li>
 Execute and manage special projects and perform other duties as assigned by Resort Manager
 </li>
 <li>
 Maintain brand standards for excellent telephone, email/digital and in-person communication skills including timeliness of answering, message taking/retrieval, handling Do Not Disturb requests, discretion and guest confidentiality issues, etc.
 </li>
 <li>
 Oversee the pre-blocking of room assignments to ensure that special requests are anticipated and met while overseeing proper handling of room waits (Queue) and room moves
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of progressive leadership experience in Rooms Division or related hospitality operations
 </li>
 <li>
 Proven ability to lead high-performing teams and deliver exceptional guest service
 </li>
 <li>
 Strong knowledge of reservation systems, front office procedures, and guest service best practices
 </li>
 <li>
 Experience managing departmental financials, including budgeting and forecasting
 </li>
 <li>
 Excellent communication, organizational, and problem-solving skills
 </li>
 <li>
 Strong training, auditing, and quality assurance background
 </li>
 <li>
 Passion for wellness, hospitality, and delivering transformative guest experiences
 </li>
 <li>
 Previous resort or luxury hotel experience preferred
 </li>
 </ul>
</div>

Director of Guest Experience

Zachry Construction Corporation

<div>ABOUT US

At Zachry Hospitality, are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters
Together We Can Do Great Things
This Is More Than a Job 


BENEFITS
<ul>
<li>Company paid short-term and long-term disability.
</li><li>Medical, dental and vision insurance
</li><li>Fidelity 401K retirement plan with employer matching up to 6% of contribution</li>
<li>Hilton Hotel Travel Discount Program
</li><li>Paid Time Off (PTO)</li>
<li>Complimentary Daily Meal</li>
<li>Incentive Bonuses</li>
<li>Referral Bonus Incentive Program</li>
<li>Team Member Assistance Program</li> 
</ul>
POSITION OVERVIEW

The Director of Guest Experiences is responsible for leading all front-of-house operations to deliver an exceptional, seamless, and memorable guest experience. This role oversees Front Desk, Shuttle Drivers, and our Overnight team, ensuring operational excellence, financial performance, team engagement, and service culture aligned with Embassy Suites San Antonio Airport standards.

The ideal leader is a hands-on, people-focused hospitality professional who inspires teams, drives accountability, and elevates service through coaching, standards, and genuine care for guests and team members.

Key Responsibilities:
<ul>
<li>Manages and motivates all Front Office personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.</li>
<li>Handle guest complaints, respond to emergency situations, inspect hotel public areas to ensure compliance to all procedures established by management.</li>
<li>Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including rate and availability calendar.</li>
<li>Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.</li>
<li>Must be able to perform as Manager on Duty for the hotel.</li>
<li>Implements and monitors all corporate marketing programs.</li>
<li>Assigns and instructs Front Office management team and guest service agents in details of work. Observes performance and encourage improvement. Monitors lobby traffic and make staffing adjustments accordingly.</li>
<li>Prepares and conducts daily pre-shift meetings, communicates effectively with all management and guest service agent's preparing them with the needed information to provide superior guest service. Monitors meal break compliance. Reviews all memos and e-mails in a timely manner and handles accordingly.</li>
<li>Promptly answers the telephone using a positive and friendly tone. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers as requested. Must remain visible and present at the front desk monitoring and assisting GSA's whenever possible.</li>
<li>Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for guest service agents, Front Office Management, and other employees. Resolves customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.</li>
<li>Ensures required Quality Assurance Training is conducted and remains current. Make recommendations for training related issues when inconsistencies develop at the Front Desk.</li>
<li>Writes and completes personal management goals directly related to Front Office Business Plan goals.</li>
<li>Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirables in conjunction with hotel security utilizing diplomacy and good judgement.</li>
<li>Ability to perform the duties of all positions reporting to the Director of Front Office.</li>
<li>Must be available to work am/pm/overnight, weekends, holidays and special events.</li>
<li>Must have a clear Texas Driver's License.</li>
<li>Other duties as assigned.</li></ul> 


QUALIFICATIONS

Required
<ul>
<li>Minimum 4 years of progressive hotel Front Office or Guest Services leadership experience.</li>
<li>Prior experience as Front Office Manager, Guest Services Manager, or Director level preferred.</li>
<li>Strong leadership, coaching, and conflict-resolution skills.</li>
<li>Must have clear TX driver's license</li>
<li>Proven ability to drive guest satisfaction and service culture.</li>
<li>Experience managing labor, budgets, and operational KPIs.</li>
<li>Proficiency with hotel systems (PMS, POS, guest feedback platforms).</li>
</ul>
Preferred
<ul>
<li>Full-service hotel experience.</li>
<li>Experience in a high-volume, urban, or resort environment.</li>
<li>Bilingual (English/Spanish) a plus.</li>
<li>Experience leading teams through change and growth.</li></ul></div>

Embassy Suites Airport - Director of Guest Experiences

DIVERSE FACILITY SOLUTIONS

Diverse Facility Solutions, Inc. is a 100% minority owned, Chicago corporation with an emphasis on janitorial and facility maintenance services. We create teams of trustworthy, customer focused and diverse people that care about the facility they work in. The quality of the services we provide and our commitment to unsurpassed customer service has helped us become one of the nation&rsquo;s premiere Minority Janitorial Contractors.Job Description: Responsible for the overall direction, coordination, and evaluation of staff engaged in cleaning and maintaining the site premises by performing the following duties personally or through subordinate staff. Fulfills management responsibilities in accordance with the organization&rsquo;s policies and applicable laws. The Director of Customer Experience is expected to ensure the happiness of the clients that we support.Duties/Responsibilities:&middot; Conduct training programs for management as required&middot; Manage and review daily work of management and custodians&middot; Evaluate management personnel performance&middot; Perform QAQC&rsquo;s of areas weekly and identify corrective plans&middot; Identifies development and training needs, and ensures that all training is obtained&middot; Meet with customer frequently and present self and the company professionally and in a positive manner at all times&middot; Meet with vendors as needed, identify latest equipment and supply to meet cleaning needs&middot; Meet with management staff to communicate issues, ensure safety practices, set goals, give directives, coach and discuss concerns of the overall performance of the facility&middot; Prepare and review reports for management&middot; Prepare and submits disciplinary action and incident reports; counsels management and employees&middot; Hold meetings as required with custodians&middot; Manage and report facility scope of work to customer&middot; Ensures proper labor relations and conditions of employment are maintained&middot; Manage labor budget and ensuring overall budgets are in compliance&middot; Submit weekly reports to Senior Director and Divisional Director&middot; Corresponds with Corporate, Senior Director and Divisional Director for support, updates and dutiesQualifications: Minimum of two years in custodial management&middot; Ability to interpret contracts&middot; Thorough knowledge of the standard methods, equipment, and supplies in a large or small scale Janitorial activities of the service.&middot; Thorough knowledge of methods used in cleaning of a large or small facility&middot; Knowledge of floor care (hard floor and carpeting)&middot; Ability to work with a diverse workforce&middot; Ability to communicate effectively&middot; Ability to maintain confidentiality&middot; Ability to operate and use tools/equipment for training purposes&middot; Ability to develop work schedules, making the efficient use of personnel&middot; Ability to train and manage a large or small group of employees&middot; Considerable knowledge of employees policies and proceduresDirector of Customer Experience Performance ExpectationsDirector of Customer Experience must perform the duties outlined which comply with the airport/company policies and regulations to create a cooperative, safe, respectful and quality work environment.DFS Senior Director has the exclusive right to alter the scope of work within the framework of the job description at any time without prior notice.AAP/EEO StatementDiverse Facility Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Diverse Facility Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Diverse Facility Solutions, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Diverse Facility Solution&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.Job Type: Full-timePay: $74,751.61 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Director of Customer Experience - San Antonio Airport

Case Western Reserve University

<div><div><div><h2 class="jobSectionHeader">Salary Grade</h2><div> 
<div><div>
</div>Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $52,705 and $66,672, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2><div> 
<div><div>
</div>POSITION OBJECTIVE
Reporting to director of leadership annual giving and donor experience, the assistant director of donor experience is responsible for the identification, cultivation, and solicitation of annual gifts from donors, alumni, parents, and friends with the responsibility of increasing retention and acquisition of donors. The incumbent will be a highly motivated professional deeply involved in building a donor pipeline to support university's fundraising goals using a variety of cutting-edge digital engagement tools to conduct personal outreach with their assigned portfolio. Functioning as a member of the central annual fund team, the assistant director is a generalist and is skilled at representing multiple schools/units and discussing priorities across the university. The incumbent is an excellent collaborator and works closely with school-based and central development and alumni relations colleagues. The assistant director of donor experience is responsible for the identification, cultivation and solicitation of annual gifts from donors, alumni, parents and friends with the responsibility of increasing retention and acquisition of donors. The incumbent will be a highly motivated professional deeply involved in building a donor pipeline to support university's fundraising goals using a variety of cutting-edge digital engagement tools to conduct personal outreach with their assigned portfolio. Functioning as a member of the central annual giving team, the associate director will work in partnership with school and college development colleagues and to raise local, regional, state, national, and international support and build the university's major gift pipeline 
ESSENTIAL FUNCTIONS<ul><li>
Manage and build relationships with a portfolio of 750 - 1,000 annual giving prospects consisting of donors, alumni, parents, and friends with a giving potential in the range of $1,000 - $10,000; develop and implement strategic cultivation and solicitation strategies to develop relationships with these donors with an emphasis on achieving defined revenue and retention goals. Through the cultivation process, identify prospects that have the capacity and inclination to make a major or planned gift to the university. Work with school-based and central colleagues as well as partners in the Office of Strategic Giving to advance gift conversations to fruition. (50%)</li><li>
Establish a regular cadence of engagement touchpoints using a variety of in person and digital channels including social media platforms, email, text, and video to build rapport and ensure consistent and relevant donor communication that highlights impact of gift. Steward and solicit donors in a targeted, high-velocity manner to support the university's annual giving fundraising goals. (25%)</li><li>
In conjunction with the director, design and implement the long-term strategy for a comprehensive annual giving digital engagement fundraising program that appropriately and consistently strengthens relationships between donors and the university. Design and implement strategies for the continued growth and evolution of annual giving fundraising efforts leveraging digital platforms and technologies to successfully retain, reactivate, and acquire new donors and to inspire philanthropic giving to the university. Develop new digital engagement fundraising strategies, including customized strategies, to engage donors, alumni, parents, and friends to raise private support for the university. Responsible for donor and prospect management with a strong concentration on retention, renewal, and acquisition. Review and analyze data and benchmark program progress. Provide regular feedback and prepare reports regarding the success of activities and recommend future direction. Keep abreast of new practices in donor engagement metrics and analytics, and higher education philanthropy. (15%)</li></ul> 
NONESSENTIAL FUNCTIONS<ul><li>
Become an expert in the engagement and giving opportunities across the university to customize experiences and opportunities for individual prospects. (5%)</li><li>
Collaborate with colleagues to help align donors' philanthropic interests with various priorities across campus. Make donor referrals to central and school-based development officers, as appropriate. (5%)</li><li>
Perform other duties as assigned. (&lt;1%)</li></ul> 
CONTACTS
Department: Daily contact with the executive director, directors, and manager of department. Contact with staff as required to perform essential functions.
University: Contact with the college and professional school development staff, directors of administrative departments, faculty and staff as required to perform essential functions.
External: Contact with alumni, parents, friends of the university and vendors as required to perform essential functions.
Students: Infrequent contact with undergraduate, graduate, and professional students as required to perform essential functions. 
SUPERVISORY RESPONSIBILITY
No staff supervisory responsibility. 
QUALIFICATIONS
Experience: At least 5 years of professional work experience in a related field required, preferably at least 1 year of fundraising experience.
Education: Bachelor's degree required. 
REQUIRED SKILLS<ul><li>
Creative approach to strategically engaging members of an assigned portfolio, at mass and at a one-to-one level.</li><li>
Experience with digital platforms for engaging potential and current donors and embracing innovative approaches to fundraising using technology.</li><li>
Ability to inspire and share stories of impact verbally and through visual mediums.</li><li>
Demonstrated ability to build and maintain positive relationships and actively contribute as a member of working teams to achieve results. Must be able to work both independently and collaboratively with colleagues.</li><li>
Ability to work independently, problem-solve, take initiative, set priorities, and handle multiple projects efficiently and effectively.</li><li>
Demonstrated optimism, perseverance, and a positive attitude.</li><li>
High degree of energy, creativity, flexibility, organization, and interpersonal skills as well as excellent verbal and written communication skills required. Ability to interact with colleagues, supervisors, and customers face to face.</li><li>
Available to work outside of regular office hours as required.</li><li>
Ability to meet consistent attendance.</li><li>
Computer proficiency (including Microsoft Office) and the ability to learn new programs.</li><li>
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.</li><li>
Willingness to learn and work with artificial intelligence (AI) tools and technologies.</li></ul> 
WORKING CONDITIONS
General office environment; occasional nights and weekend hours.
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Hybrid Eligibility</h2><div> 
<div><div>
</div>This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
</div></div></div></div><div><div><h2 class="jobSectionHeader">EEO Statement</h2><div> 
<div><div>
</div>Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Reasonable Accommodations</h2><div> 
<div><div>
</div>Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
.</div></div></div></div></div>

Assistant Director of Donor Experience

Uplift People Consulting

<div>
 
 
 About Uplift
 
 
 
 Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.
 
 
 
 
 
 
 About Our Client
 
 
 
 Our client is a global aviation services company that provides luxury services for private aviation.
 
 
 
 
 
 We're looking for a Guest Experience Executive who will be responsible to provide high-quality service to the FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent the company brand and image in an elegant and seamless manner.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
 </li>
 <li>
 Meet and greet clients and guests arriving to the FBO terminal
 </li>
 <li>
 Manage passengers' documentation and custom requirement.
 </li>
 <li>
 Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner
 </li>
 <li>
 Handle customer complaints pleasantly and courteously
 </li>
 <li>
 Compile and organize the flight details for the passengers scheduled to arrive the next day.
 </li>
 <li>
 Coordinate movement of passengers and luggage both outside and inside the FBO terminal
 </li>
 <li>
 Assist in tasks during work event including exhibitions/shows
 </li>
 <li>
 Complete any other duties assigned by Line Manager
 </li>
 </ul>
 
 
 
 
 
 Compliance-related duties:
 
 
 <ul>
 <li>
 Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or Official certification, valid UAE Driving License is required
 </li>
 <li>
 Experience: 2+ experience in the Hospitality industry, knowledge of another language is preferred
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Intermediate IT skills (MS Office database management)
 </li>
 </ul>
 
 
 
 
 
 Personal Skills:
 
 
 <ul>
 <li>
 Good communication skills
 </li>
 <li>
 Professional, attentive and detail-oriented
 </li>
 <li>
 Multitasking abilities and flexibility
 </li>
 <li>
 Time management and organizational skills
 </li>
 </ul>
</div>

Guest Experience Executive

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