director of spa and guest experience

Conservatorium Hotel

<div><div><div><p>Director of Spa and Wellness
 </p><div></div><div><div><ul><div>543364
</div> </ul></div><div></div><div><ul><div>Spa &amp; Wellness
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Bosphorus, Istanbul
</div></div></ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>The Group</b></h2>
<p>
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.</p>
<p>
Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
The Hotel</b></h2>
<p>
Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;e&#351;me, right next to the unique Bosphorus.</p>
<p>
Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; The Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.</p><br>
<p></p>
<p><b><i>
Duties and Responsibilities</i></b></p>
<ul>
<li>To be responsible for the development of the Spa &amp; Fitness Yearly Budget, re-forecasting of the budget as and when is necessary.</li>
<li>To be responsible for the compilation of the financial performance, Spa monthly profit and loss account and statistics.</li>
<li>To review daily revenue updates on Spa Revenue master and financials produced by accounting daily and discuss with Management Team and Hotel Manager during the weekly meetings.</li>
<li>To establish strategies for achieving the targets.</li>
<li>To be responsible for motivating retail sales.</li>
<li>To set achievable goals for spa colleagues, to include both treatment and retail goals.</li>
<li>To work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.</li>
<li>To sign off yearly Capex from Operations Manager.</li>
<li>To review stock checks at the end of month for financial reports.</li>
<li>To ensure that purchasing is aligned with budget.</li>
<li>To select the product line with Assistant Director of Spa and Purchasing Manager.</li>
<li>To frequent check of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.</li>
<li>During morning briefings to ensure any issues are discussed and provide information about special guests and groups that may be in house.</li>
<li>To be sure about preparation for Special guests and VIPs with special needs.</li>
<li>To reply to guest, vendor, sales, and colleague correspondence.</li>
<li>To deal with any problems, enquiries, and complaints from spa guests.</li>
<li>To handle email correspondence regarding Spa, meetings, groups, and VIP&rsquo;s.</li>
<li>To proactively handle service recovery situations.</li>
<li>To ensure that mistakes are rectified and review/implement procedures to correct them.</li>
<li>To make regular daily walkthroughs of the Spa, Fitness Centre &amp; Kids Club to review all.</li>
<li>To ensure and review that SOP&rsquo;s are continuously updated for all Spa colleagues.</li>
<li>To be responsible for maintaining the high standard of treatment, service, and attention to detail within the Spa.</li>
<li>To be responsible for the enforcement of all policies and objectives within the spa.</li>
<li>To control aspects of operational supplies and labor in the Spa.</li>
<li>To develop Spa marketing plan and its activities together with the Director of Marketing and Communications and be responsible for the execution of the plan.</li>
<li>To be responsible for the development of Marketing Strategies for the Spa, fitness department and Kids Club operations.</li>
<li>To be responsible for the development of the Yearly Event Calendar.</li>
<li>To ensure regular market research/studies are being conducted to understand the market trends within Istanbul and Internationally.</li>
<li>To attend sales calls as and when is necessary.</li>
<li>To meet with all new Heads of Departments by providing a tour of the spa and explaining the philosophy and culture of the Spa.</li>
<li>To keep abreast of any developments in the spa industry.</li>
<li>To prepare reports for the Hotel Manager about the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.</li>
<li>To make frequent competitor analysis and check when needed.</li>
<li>To make strategic planning for assigned projects by organizing committees and following up with goals established on set timelines.</li>
<li>On occasion to determine contingency plans with Hotel Manager hence business is exposed to unusual factors such as war, poor economy, or another external factors.</li>
<li>To attend regular industry job fairs and local Spa colleague events, TV/Radio interviews, tradeshows for products &amp; services.</li>
<li>To mentor and strengthen other spa directors through on-site support and training, sharing best practices, responding to questions and requests for support, or identifying regional vendor partnerships that can benefit the Group.</li>
<li>To provide support to new properties in development by reviewing or contributing to spa concept briefs and architectural plans with an eye towards operational success within the context of regional competition and demographics, recruitment, and on-boarding of spa colleagues, and providing pre-opening support and training.</li>
<li>To liaise with other Spa Directors in the group to develop attractive group promotions.</li></ul></div></div></div></div><p></p>

Director of Spa and Wellness

Raffles

<div><b>Company Description</b><p><b><br>
Raffles &amp; Fairmont The Red Sea</b>, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><b><br>
Job Description</b><p><br>
The Spa &amp; Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles&amp; Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles &amp; Fairmont brand ambassador, the Spa &amp; Wellness Manager brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.</p><b><br>
Qualifications</b><p><b><br>
1. Strategic Leadership</b></p><ul><li><p>
Develop and implement a holistic wellness strategy that aligns with Raffles &amp; Fairmont ultra-luxury positioning and wellness philosophy.</p></li><li><p>
Lead business planning, annual budgeting, and capex development for the Spa &amp; Wellness division.</p></li><li><p>
Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.</p></li><li><p>
Actively participate in hotel executive and wellness cluster meetings.</p></li></ul><p><b>
2. Operational Excellence</b></p><ul><li><p>
Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.</p></li><li><p>
Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.</p></li><li><p>
Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.</p></li></ul><p><b>
3. Guest Experience &amp; Personalization</b></p><ul><li><p>
Design and implement unique wellness experiences that reflect the local culture and the Raffles &amp; Fairmont Emotional Wellbeing pillars.</p></li><li><p>
Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.</p></li><li><p>
Lead VIP coordination, guest recovery, and guest preference mapping.</p></li></ul><p><b>
4. Team Leadership &amp; Culture</b></p><ul><li><p>
Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.</p></li><li><p>
Conduct regular performance reviews, development plans, and team engagement sessions.</p></li><li><p>
Align team behaviors with Raffles &amp; Fairmont values, ensuring cultural and emotional intelligence in all interactions.</p></li><li><p>
Lead departmental briefings, wellness education, and cross-training programs.</p></li></ul><p><b>
5. Financial &amp; Revenue Management</b></p><ul><li><p>
Manage spa P&amp;L, including forecasting, budgeting, and achieving targeted revenues and GOP.</p></li><li><p>
Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.</p></li><li><p>
Implement strategic promotions, upselling training, and dynamic pricing.</p></li><li><p>
Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).</p></li></ul><p><b>
6. Sales, Marketing &amp; Branding</b></p><ul><li><p>
Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.</p></li><li><p>
Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.</p></li><li><p>
Represent Spa &amp; Wellness in media opportunities, VIP briefings, and site inspections.</p></li><li><p>
Partner with PR and marketing for local and international brand exposure.</p></li></ul><p><b>
7. Sustainability &amp; Compliance</b></p><ul><li><p>
Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.</p></li><li><p>
Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.</p></li><li><p>
Coordinate emergency and safety training specific to spa and fitness environments.</p></li></ul><b><br>
Additional Information</b><ul><li><p><br>
Understanding of ultra-luxury guest expectations and brand alignment.</p></li><li><p>
Experience in project coordination, scheduling, and document control during pre-opening stages.</p></li><li><p>
Experience in Pre- Opening is a must.</p></li><li><p>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</p></li><li><p>
Impeccable grooming and personal presentation aligned with luxury standards.</p></li></ul></div>

Cluster Director Of Spa & Wellness

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>AMAALA is situated along Saudi Arabia&rsquo;s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay&rsquo;s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.
<p></p><p><b>About the Role
</b><br>
We are seeking a detail-oriented and supportive <b>People &amp; Culture Coordinator </b>to join the opening team at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of People &amp; Culture, you will provide administrative and operational assistance in areas such as employee documentation, HR system updates, benefits processing, and organizing employee events. You will act as a reliable point of contact for colleagues, helping to ensure that all People &amp; Culture services are delivered efficiently, accurately, and in line with Four Seasons&rsquo; commitment to care and excellence.
</p><p><b>What You Will Do
</b></p><ul><li>Support daily People &amp; Culture operations, including employee relations, onboarding, and offboarding.
</li><li>Serve as a point of contact for employees, assisting with inquiries and directing them to the appropriate resources.
</li><li>Coordinate onboarding activities to ensure a smooth transition for new hires.
</li><li>Maintain accurate and confidential employee records in HR systems.
</li><li>Assist in ensuring compliance with labor laws, regulations, and company policies.
</li><li>Provide administrative support for People &amp; Culture initiatives and employee engagement activities.
</li></ul><p></p><p><b>What You Bring
</b></p><ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
</li><li>1&ndash;2 years of experience in a People &amp; Culture or HR administrative role.
</li><li>Basic knowledge of local labor laws and HR procedures.
</li><li>Strong organizational skills and attention to detail.
</li><li>Excellent communication and interpersonal abilities.
</li><li>Ability to handle sensitive information with discretion.
</li><li>A collaborative, proactive, and service-oriented approach.
</li></ul><p></p><p><b>Schedule &amp; Hours
</b><br>
This is a full-time role.
</p><p></p><p><b>Localization
</b><br>
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who are passionate about People and Culture, and creating a secure, environmentally responsible working environment.</p></div><p></p>

People & Culture Coordinator - Four Seasons Resort and Residences AMAALA at Triple Bay

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
ABOUT 54GROUP:</b></div><div>
54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia &amp; Dubai, United Arab Emirates), APAC (Singapore &amp; Adelaide, Australia) and USA (West Palm Beach, Florida &amp; New York). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: 1. Strategic Advisory (Consultancy and Data &amp; Insights), 2. Asset Optimisation (Operations and Commercial), 3. Activation &amp; Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.</div><div>
</div><div>
<b>ROLE OVERVIEW:</b><br>
Reporting to the Event Director, Asian Racing Conference, the Guest Experience Director is responsible for leading the successful delivery of all Guest Experience areas for the Asian Racing Conference, taking place in Riyadh, 9-14th February 2026.</div><h3 class="jobSectionHeader"><b><br>
KEY ROLES AND RESPONSIBILITIES:</b></h3><ul><li><br>
Management and oversight of all Guest Experience deliverables for the project</li><li>Management and oversight of the Guest Experience project team and suppliers</li><li>Management and oversight of the Guest Experience budget for the project</li><li>All event F&amp;B including conference catering and special hospitality/ dining experiences</li><li>Production of all offsite ancillary events (cultural evenings, dinners, desert experience, embassy excursions)</li><li>Front of house staffing and guest journeys (guest arrival, flow, ushering, signage etc)</li><li>Event transportation including premium buses and courtesy cars for guest movement between airport, venue and key locations</li><li>Interface with wider event team in experiential production of the event and overall Run Of Show</li><li>Lead on guest management i.e. guest registration, accreditation and communications).</li></ul><br>
<b>
CONTRACT DURATION, WORKING HOURS AND LOCATION</b>
<div>The role is expected to commence as soon as possible and run until the last full week of February &ndash; allowing for post event administrative work to be completed; a period of approximately 6 months. The work is anticipated on a full-time basis, anchored around regular KSA office hours, but with a degree of flexibility to allow for occasional alignment with UK office hours or client calls with Asia.</div><div>
</div><div>
The working location is 54&rsquo;s Riyadh office unless otherwise agreed, or onsite based at Riyadh Digital City during the event live phase (first two weeks of February). Longer hours and weekend working are anticipated in the approach to and during the live phase of the event, with occasional site visits and client or supplier meetings also required.</div><h3 class="jobSectionHeader"><b><br>
SPECIAL SKILLS/EXPERIENCE/APTITUDES NEEDED:</b></h3><div><br>
The successful candidate must have strong expertise at a senior level with 5-10 years&rsquo; experience in the production of large-scale international events in the Middle East and globally, with a background that includes some major conference production. They should be a fluent Arabic and English speaker, ideally a Saudi national or Riyadh resident.</div><div>
</div><div>
The successful candidate must also demonstrate:</div><ul><li>Deep expertise in key Guest Experience areas including catering, premium hospitality, front of house staffing, transportation, VVIP guest &amp; delegate management and guest communications</li><li>Strong personal organization and motivation</li><li>Experience in leading a team of Guest Experience professionals</li><li>Experience in setting and overseeing project timelines and progress, running RFPs to procure and contract with suppliers, and managing a significant budget for Guest Experience deliverables</li><li>Superior attention to detail in all event experiential and guest-facing areas</li><li>Excellent interpersonal and communication skills, and a positive and collaborative attitude.</li></ul><h3 class="jobSectionHeader"><b><br>
SALARY AND BENEFITS:</b></h3><br>
<ul>
<li>
Competitive Salary</li>
<li>Annual Discretionary Company Bonus &ndash; up to 8% - 3% Company &amp; 5% Individual</li>
<li>33 days annual leave (+ public holidays), pro-rated</li>
<li>Working hours will be from 09.00 to 17.30 Sunday to Thursday with an hour taken for lunch between 12.00 and 14.00</li></ul><br>
<h3 class="jobSectionHeader"><b>
About We Are 54</b></h3><div>
54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia &amp; Abu Dhabi, United Arab Emirates), APAC (Singapore &amp; Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: 1. Strategic Advisory (Consultancy and Data &amp; Insights), 2. Asset Optimisation (Operations and Commercial), 3. Activation &amp; Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.</div></div>

Guest Experience Director ARC Riyadh 2026

InterContinental Istanbul

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Spa Resepsiyon Supervisor</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><ul><li>&#304;yi derecede bilgisayar kullanabilmek (MS Office),</li><li>&#304;yi derecede &#304;ngilizce bilmek,
</li><li>Benzer bir pozisyonda en az 3 y&#305;l deneyim sahibi olmak,</li><li>Diksiyonu d&uuml;zg&uuml;n ve ileti&#351;imi kuvvetli olmak,</li><li>Organizasyon ve takip yetene&#287;i geli&#351;mi&#351; olmak,</li><li>Mesleki ve ki&#351;isel geli&#351;ime a&ccedil;&#305;k olmak,</li><li>Liderlik vas&#305;flar&#305;na sahip olmak ve mutlak misafir memnuniyeti ilkesine ba&#287;l&#305; kalmak,
</li><li>Sat&#305;&#351; ve ikna kabiliyetine sahip olmak,</li><li>Ekip odakl&#305; bir ki&#351;ili&#287;e sahip, yenilik&ccedil;i ve proaktif,
</li><li>G&uuml;&ccedil;l&uuml; liderlik becerileri, problem &ccedil;&ouml;zme yetenekleri ve bir tak&#305;m&#305; motive etme becerilerine sahip olmak.</li></ul></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>SPA S&uuml;perviz&ouml;r&uuml;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>&#350;ef-Amir
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Beyo&#287;lu
<p>G&uuml;m&uuml;&#351;suyu, Taksim Meydan&#305;, S&#305;raselviler Caddesi, Beyo&#287;lu/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div></ul>
, &#304;stanbul Avrupa Yakas&#305;
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>3-10 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>4.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>4.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>18.12.2025</div></div></ul></div>

Spa Resepsiyon Şefi

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25138032<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Four Points by Sheraton Bur Dubai, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - Four Points by Sheraton Bur Dubai

FIVE Hotels and Resorts

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    An Exhilarating Opportunity
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  Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.
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  Join the FIVE Tribe - and Get Ready to Make Waves.
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    The Candidate
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  A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
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  Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
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 <p>
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 </p>
 <p>
  <strong>
   <u>
    What We&rsquo;re Looking For
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   </u>
  </strong>
 </p>
 <p>
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 </p>
 <ul>
  <li>
   A proven track record in a Luxury Hotel environment as a Guest Experience Manager is an Advantage.
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  </li>
  <li>
   A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.
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  </li>
  <li>
   A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
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  </li>
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   An ability to find Creative Solutions and take Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
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  </li>
  <li>
   Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo;
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  </li>
  <li>
   Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
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  </li>
  <li>
   Strong understanding of Industry Regulations is beneficial.
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  </li>
 </ul>
 <p>
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 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities
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   </u>
  </strong>
 </p>
 <p>
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 </p>
 <ul>
  <li>
   Greets and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly Planned and Coordinated.
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  </li>
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   Stays aware of Credit Policies and Procedures, liaising closely with the Finance Department to implement credit procedures.
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  </li>
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   Ensures Credit/Payment is completed for all Guests checking in, maintaining regulated and meticulous Financial Control.
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  </li>
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   Oversees Lobby Operations and assists Duty Managers when required.
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  </li>
  <li>
   Keeps the Front Office Manager informed of critical issues, contributing to Operational Excellence.
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  </li>
  <li>
   Liaises closely with other Departmental Leaders to provide support where required.
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  </li>
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   Prepares a Work Schedule for the Guest Relations Team.
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  </li>
  <li>
   Coaches, Counsels, and Disciplines other &lsquo;FIVERs,&rsquo; providing constructive feedback and conducting regular Performance Appraisals.
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  </li>
  <li>
   Conducts interviews for all Open Lobby Positions.
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  </li>
  <li>
   Enforces all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking corrective action when required.
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  </li>
  <li>
   Assumes the role of Controller in Emergency Situations until relieved by senior management, maintaining a vigilant and Industry-Leading Approach to Safety.
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  </li>
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   Immediately actions all special Guest Requirements and Requests, upholding FIVE&rsquo;s famed &lsquo;FIVE-Star&rsquo; Service.
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  </li>
  <li>
   Acts as a continual source of Information, Help, and Assistance to all Gguests.
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  </li>
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   Supervises Suite Allocations and handles Group Arrivals and Departures.
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  </li>
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   Oversees and addresses outstanding Front Office duty issues, ensuring a seamless operation.
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  </li>
  <li>
   Monitors and promptly responds to all CSI feedback relevant to the Front Office.
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  </li>
  <li>
   Attends daily Rooms Division Briefings and daily Leadership Team Briefings in the absence of the Front Office Manager.
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  </li>
  <li>
   Acts as Duty Manager when scheduled, providing leadership during shifts.
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  </li>
  <li>
   Is proficient and knowledgeable with FIVE&rsquo;s PMS and Micros.
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  </li>
  <li>
   Has a Full and Comprehensive Knowledge of FIVE, including all departments, services, and outlets.
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  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    The Team
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.
  <br/>
 </p>
 <p>
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 </p>
 <p>
  <strong>
   <u>
    Sustainable Indulgence at FIVE
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
  <br/>
 </p>
 <p>
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 </p>
 <p>
  <strong>
   <u>
    An Equal Opportunity Employer
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About FIVE Hotels and Resorts
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Find out more here: fivehotelsandresorts.com
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 </p>
</div>


Guest Experience Manager - FIVE LUXE JBR

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