director of spa and guest experience

Raffles

<div>Company Description 
Raffles &amp; Fairmont The Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
The Cluster Director Of Spa &amp; Wellness is responsible for curating and delivering an exceptional wellness journey at Raffles and Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles and Fairmont brand ambassador, he/she brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care. 
Qualifications 
1. Strategic Leadership<ul><li>
Develop and implement a holistic wellness strategy that aligns with Raffles &amp; Fairmont ultra-luxury positioning and wellness philosophy.</li><li>
Lead business planning, annual budgeting, and capex development for the Spa &amp; Wellness division.</li><li>
Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.</li><li>
Actively participate in hotel executive and wellness cluster meetings.</li></ul>
2. Operational Excellence<ul><li>
Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.</li><li>
Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.</li><li>
Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.</li></ul>
3. Guest Experience &amp; Personalization<ul><li>
Design and implement unique wellness experiences that reflect the local culture and the Raffles &amp; Fairmont Emotional Wellbeing pillars.</li><li>
Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.</li><li>
Lead VIP coordination, guest recovery, and guest preference mapping.</li></ul>
4. Team Leadership &amp; Culture<ul><li>
Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.</li><li>
Conduct regular performance reviews, development plans, and team engagement sessions.</li><li>
Align team behaviors with Raffles &amp; Fairmont values, ensuring cultural and emotional intelligence in all interactions.</li><li>
Lead departmental briefings, wellness education, and cross-training programs.</li></ul>
5. Financial &amp; Revenue Management<ul><li>
Manage spa P&amp;L, including forecasting, budgeting, and achieving targeted revenues and GOP.</li><li>
Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.</li><li>
Implement strategic promotions, upselling training, and dynamic pricing.</li><li>
Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).</li></ul>
6. Sales, Marketing &amp; Branding<ul><li>
Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.</li><li>
Ensure alignment with Raffles &amp; Fairmont brand standards across all collateral, signage, and treatment menus.</li><li>
Represent Spa &amp; Wellness in media opportunities, VIP briefings, and site inspections.</li><li>
Partner with PR and marketing for local and international brand exposure.</li></ul>
7. Sustainability &amp; Compliance<ul><li>
Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.</li><li>
Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.</li><li>
Coordinate emergency and safety training specific to spa and fitness environments.</li></ul> 
Additional Information<ul><li> 
Understanding of ultra-luxury guest expectations and brand alignment.</li><li>
Experience in project coordination, scheduling, and document control during pre-opening stages.</li><li>
Experience in Pre- Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with luxury standards.</li></ul></div>

Cluster Director Of Spa & Wellness

Hilton

<div>Spa Therapist - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. 
 
What will I be doing?
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
<ul><li>Attending Hilton Trainings and monthly departmental meetings as required</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>To report any maintenance issues to Front Office Manager</li>
<li>Assist in all areas of the operations as requested by Front Office Manager</li>
<li>To be fully aware of current and future services offered by the hotel</li>
<li>To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li>
<li>Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail</li>
<li>Accurately schedule all massage reservations, changes, confirms and cancel massage reservations</li>
<li>Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager</li>
<li>Accurately explain spa treatment menu and packages to guests</li>
<li>Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards</li>
<li>Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms</li>
<li>Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms</li>
<li>Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li>
<li>Assisting guest and providing personal training session, if necessary</li>
<li>Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates</li>
<li>To ensure audio-visual equipment is well maintained and in good condition</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>Provides courteous and efficient guest service from point of arrival through check out</li>
<li>Orient the guests through our Fitness facility, greets guests and provides personal guest service</li>
</ul>What are we looking for?
A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals</li>
<li>Experience in hospitality or customer service industry is requires</li>
<li>Ability to read, writes, speak and understand the English language to effectively communicate with guests</li>
<li>Ability to speak effectively in front of groups of customers or employees of organization</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations</li>
<li>At least 1 year experience in the spa or hospitality industry</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a resort or wellness related field</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Therapist - The WB™ Abu Dhabi, Curio Collection by Hilton™

six senses

<div><div>Duties and Responsibilities
 
As Spa Attendant, I will assume full responsibility for the efficient operation in the following:
 
<ul><li>Check and set up the daily operations of the Male / Female changing area according to standards.
</li><li>Assist rest of team to ensure that they can perform their services professionally and accurately in a timely manner.
</li><li>Check and revise all public areas ensuring they are kept as per standards.
</li><li>Greet the guest upon entering the Spa/fitness area.
</li><li>Serve water and cold/warm towel to the guest upon arrival.
</li><li>Provide service promptly, courteously and accurately.
</li><li>Request and collect stock and supply in accordance with minimum stock levels.
</li><li>Ensure the cleanliness and hygiene of the section and work unit.
</li><li>Ensure all Health and Safety regulations are followed as per standards.
</li><li>Ensure all equipment is well maintained and in safe condition.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.
</li></ul></div>Qualifications 
To execute the position of Spa Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>High school diploma or equivalent and at least 1 year experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Fluent in Turkish &amp; English; I understand that Russian and additional languages are preferred.</li></ul>

The above is intended to provide an overview of the role and responsibilities for a Spa Attendant at Six Senses Kaplankaya It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kaplankaya is an equal opportunity employer. This policy applies to all terms and conditions of employment.<div>
<div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. 
</div><div></div> 
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. 
</div><div></div> 
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences. 
</div><div></div> 
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. 
</div><div></div> 
<div>Let the journey begin. 
</div></div></div><div></div> 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Spa Attendant - Six Senses Kaplankaya

<div>As Spa Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
As Spa Supervisor, I will assume full responsibility for the efficient operation in the following:
Check and assist with the setup of daily operations of the spa according to Six Senses Spa standards, in conjuction with the Spa Manager.
Make, reconfirm and verify guest bookings and manage guest requests. Conduct service recovery as per brand standards where required.
Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Spa Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
Diploma or equivalent and at least 2 years&rsquo; experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
Fluent in English language.
The above is intended to provide an overview of the role and responsibilities for a Spa Supervisor, at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Spa Supervisor-Six Senses The Palm Dubai

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
What you will do
<ul><li>Lead, inspire, and manage the Spa &amp; Retail team, including direct supervision of the Spa Manager and Team, ensuring alignment with the hotel's goals and Four Seasons brand standards.
</li><li>Define and execute the long-term vision and positioning of the Spa, Fitness and Retail offerings to remain competitive, innovative, and guest-centric.
</li><li>Develop and implement strategic initiatives to drive guest engagement, wellness programming, membership offerings and retail performance.
</li><li>Oversee daily operations of the Spa, Gym, Changing Rooms, Retail Boutique, Guest Activity Programs and Relaxation Lounges.
</li><li>Ensure all areas are maintained to the highest standards of cleanliness, functionality, and aesthetics in collaboration with Housekeeping, Laundry, and Engineering.
</li><li>Maintain strict adherence to health, safety, and hygiene regulations, including the maintenance of indoor water features, swimming pools, and whirlpools in coordination with Engineering.
</li><li>Oversee the training and development of all Spa &amp; Retail personnel, ensuring team members are fully trained in Four Seasons standards and wellness best practices.
</li></ul>What you will bring
<ul><li>Minimum of 3 years in a similar leadership role within a five-star luxury hotel in the Middle East.
</li><li>Fluency in English, both written and spoken; proficiency in Arabic is an advantage.
</li><li>Strong track record in budget management, accurate forecasting and implementing cost-control strategies.
</li><li>Proven ability to deliver outstanding guest experiences while upholding the highest service standards.
</li><li>In-depth knowledge of spa marketing, retail merchandising and strategies for revenue growth.
</li></ul>What you will get
<ul><li>Department Head benefits as per Four Seasons Kuwait policy
</li><li>Complimentary nights at other FS Hotels worldwide
</li><li>Regular social and sports events
</li><li>Paid home leave with flight tickets
</li><li>Complimentary employee meals and Uniforms
</li><li>Health medical and insurance benefits 
</li></ul> 
Work Authorization
Hotel will apply for the work authorization for the successful candidate 
 
We look forward to receiving your application!</div>

Director of Spa and Retail

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 
 
 
 The Role Of The Guest Experience Coordinator
 
 
 
 The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.
 
 
 
 Four Seasons Hotel Riyadh
 
 
 
 Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
 
 
 Area of responsibility is Rooms.
 
 
 
 Food &amp; Beverage
 
 
 
 The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
 
 
 Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
 
 
 
 SPA and Wellness
 
 
 
 Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
 
 
 Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
 
 
 
 Knowledge And Skills
 
 
 
 <ul>
 <li>
 At least 2 to 3 years of relevant work experience in Luxury Hotel.
 </li>
 <li>
 Self-driven and a strategic resourcing professional.
 </li>
 <li>
 Able to work independently and under pressure in a fast pace working environment.
 </li>
 <li>
 Good team spirit, cooperative with good communication and interpersonal skills.
 </li>
 <li>
 Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
 </li>
 <li>
 Reading, writing and oral proficiency in both Arabic and English language.
 </li>
 <li>
 Must be flexible with schedule, Able to work weekdays, weekends, holidays, evening, and overnight shifts.
 </li>
 <li>
 Attention to detail.
 </li>
 <li>
 Able to multitask and prioritize workload and projects simultaneously and efficiently.
 
 
 </li>
 </ul>
 
 Note: Please be informed that this role is available to Saudi Nationals only
 
 
 
 
 What To Expect
 
 
 
 Competitive Net Salary in a Tax-Free Environment
 
 
 Competitive Housing allowance
 
 
 Transportation Allowance
 
 
 30 days&rsquo; vacation
 
 
 10 days Public Holidays per year
 
 
 Complimentary employee meals
 
 
 Medical Insurance
 
 
 Life Insurance
 
 
 Employee Assistance Program
 
 
 Worldwide Complimentary Room Nights with Four Seasons
 
 
 Laundry/dry cleaning for provided for work attire.
 
 
 Growth &amp; Development opportunities
</div>

Guest Experience Coordinator Four Seasons Riyadh

Marriott International

<div>Additional Information 
Job Number25184768 
Job CategorySpa 
LocationJW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Spa Sales and Marketing Strategy
<ul><li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li></ul>
<ul><li>Creates and coordinating special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li></ul>
<ul><li>Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li></ul>
<ul><li>Ensures spa services are included in all property-related marketing and advertising.</li></ul> 
Managing Spa Operations and Budgets
<ul><li>Selects vendors for spa retail operations and managing contract agreements.</li></ul>
<ul><li>Oversees retail product research, product selection and purchasing, product display.</li></ul>
<ul><li>Manages supply inventories and purchasing control, including uniforms.</li></ul>
<ul><li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul> 
Managing Spa Revenue Management Strategy
<ul><li>Monitors and Manages the payroll function.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li></ul> 
Providing and Ensuring Exceptional Customer Service
<ul><li>Investigates reports and follows-up on guest incidents.</li></ul>
<ul><li>Ensures corrective measures are implemented to prevent a reoccurrence.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Develops business goals and creates appropriate development plans.</li></ul>
<ul><li>Assists employees based on their individual strengths, development needs, career aspirations and abilities.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and Ensuring employees do the same within the team.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Strives to improve employee retention.</li></ul>
<ul><li>Brings issues to the attention of Human Resources as necessary.</li></ul>
<ul><li>Manages employee progressive discipline procedures for areas of responsibility.</li></ul>
<ul><li>Ensures property policing are administered fairly and consistently.</li></ul>
<ul><li>Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.</li></ul>
<ul><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicating expectations, recognizes performance, and produces desired business results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Director of Spa & Recreation

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