director of spa and guest experience

Amrit Ocean Resort

<div><h1 class="jobSectionHeader">Job Description: Spa Director</h1>

Amrit Ocean Resort &amp; Residences 
Reports to: Executive Director of Wellness &amp; Spa 
Department: Wellness &amp; Spa 
Location: Singer Island, FL 

<h2 class="jobSectionHeader">
Position Overview</h2>

The Spa Director is a strategic, service-driven leader responsible for overseeing all daily operations, guest experiences, financial performance, and team management within the Spa at Amrit Ocean Resort &amp; Residences. This role plays a key part in executing the resort&rsquo;s personalized wellness philosophy&mdash;uniting Eastern principles with Western luxury&mdash;by ensuring that every spa touchpoint reflects Amrit&rsquo;s elevated standards of care, mindfulness, and hospitality. 
The Spa Director collaborates closely with the Executive Director of Wellness &amp; Spa to implement long-term wellness strategies, introduce innovative programming, and maintain seamless alignment between spa operations and the broader Wellness Institute offerings. 

<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<h3 class="jobSectionHeader">Operational Leadership</h3>
<ul><li>
Oversee the daily operations of the spa, including treatment rooms, reception, retail, locker areas, wet facilities, and wellness programming.
</li><li>
Ensure all services, protocols, and guest interactions consistently meet Amrit&rsquo;s luxury service standards.
</li><li>
Develop and maintain high-functioning operational systems to maximize efficiency, organization, and guest satisfaction.
</li><li>
Ensure compliance with all health, safety, sanitation, and licensing regulations.
</li></ul>
<h3 class="jobSectionHeader">Team Management &amp; Development</h3>
<ul><li>
Recruit, train, and mentor a world-class team of therapists, estheticians, attendants, and front desk personnel.
</li><li>
Conduct regular performance evaluations and provide ongoing coaching to support professional growth and exceptional service delivery.
</li><li>
Cultivate a culture of wellness, teamwork, and excellence aligned with the resort&rsquo;s mission and values.
</li></ul>
<h3 class="jobSectionHeader">Guest Experience &amp; Service Excellence</h3>
<ul><li>
Uphold a guest-first philosophy, ensuring every experience is personalized, restorative, and immersive.
</li><li>
Address guest feedback promptly and effectively, identifying opportunities for continuous improvement.
</li><li>
Collaborate with the Executive Director to evolve the spa menu, treatment offerings, and signature experiences.
</li></ul>
<h3 class="jobSectionHeader">Financial Management</h3>
<ul><li>
Manage the spa&rsquo;s operating budget, including forecasting, revenue planning, and cost control.
</li><li>
Monitor and report on key performance indicators (KPIs), including revenue per treatment, therapist productivity, retail sales, and profitability.
</li><li>
Drive retail performance through thoughtful merchandising, staff education, and guest engagement.
</li><li>
Lead initiatives to increase revenue through membership programs, promotions, partnerships, and curated wellness experiences.
</li></ul>
<h3 class="jobSectionHeader">Programming &amp; Innovation</h3>
<ul><li>
Collaborate with the Executive Director of Wellness &amp; Spa to design and implement unique wellness programs, workshops, seasonal campaigns, and retreats.
</li><li>
Maintain awareness of industry trends, new modalities, product innovations, and luxury spa best practices to keep Amrit at the forefront of wellness hospitality.
</li></ul>
<h3 class="jobSectionHeader">Collaboration &amp; Cross-Department Alignment</h3>
<ul><li>
Work in partnership with other departments&mdash;including Fitness, Housekeeping, Food &amp; Beverage, Marketing, and Residences&mdash;to create seamless guest journeys.
</li><li>
Support marketing initiatives by providing content, participating in promotional activities, and ensuring spa offerings are accurately represented across platforms.</li></ul> 

<h2 class="jobSectionHeader">
Qualifications</h2>
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, Spa/Wellness Management, or related field preferred.
</li><li>
5+ years of progressive leadership experience in luxury spa or wellness environments, ideally within a resort or destination wellness setting.
</li><li>
Strong financial acumen with a track record of meeting or exceeding revenue targets.
</li><li>
Exceptional leadership, coaching, and interpersonal communication skills.
</li><li>
Knowledge of spa software, scheduling systems, and POS technology.
</li><li>
Deep understanding of holistic wellness concepts, spa operations, and luxury guest service principles.
</li></ul>
<h2 class="jobSectionHeader">Personal Attributes</h2>
<ul><li>
Inspirational leader with a passion for holistic wellness and luxury hospitality.
</li><li>
Highly organized, proactive, and solutions-oriented.
</li><li>
Warm, approachable, and committed to delivering transformative guest experiences.
</li><li>
Comfortable in a dynamic, fast-paced environment with a focus on continuous improvement.</li></ul></div>

Spa Director

Hilton Hotels

As the Director of Spa &amp; Retail, you are ultimately responsible for overseeing the spa and retail operations as well as the team to deliver an excellent Guest and Member experience. You will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: 
<ul>
<li>Develop and implement business strategies for the spa and retail departments to meet financial and operational goals. </li>
<li>Lead and inspire the spa and retail teams to uphold the brand s luxury standards and deliver outstanding guest experiences. </li>
<li>Collaborate with other hotel departments to ensure spa and retail offerings align with the hotel s standard positioning and guest expectations. </li>
<li>Oversee daily spa operations, including treatment scheduling, therapist performance, guest satisfaction and overall service quality. </li>
<li>Develop innovative spa packages and promotions to attract local and international guests. </li>
<li>Ensure all spa facilities are impeccably maintained and adhere to health, safety, and hygiene regulations. </li>
<li>Manage inventory levels, merchandising and vendor relationships to optimize profitability. </li>
<li>Drive retail sales through staff training, promotions, and guest engagement. </li>
<li>Ensure the delivery of personalized and memorable guest experiences that reinforce the hotel's luxury standards. </li>
<li>Actively engage with guests to gather feedback and address concerns promptly and professionally. </li>
<li>Stay updated on market trends and guest preferences to continually enhance offerings. </li>
<li>Prepare and manage the annual budgets for the spa and retail section including revenue, expenses, and labour costs. </li>
<li>Analyse performance data, including guest satisfaction, sales and utilization, to identify growth opportunities. </li>
<li>Implement revenue optimization strategies for spa treatments, memberships, and retail sales. </li>
<li>Recruit, train, and mentor spa therapists, retail team members and support staff to build a skilled and motivated team. </li>
<li>Conduct regular performance reviews and provide ongoing feedback to foster professional growth for Spa &amp; Retail team. </li>
<li>Organize team-building activities and incentive programs to maintain morale and productivity. </li>
<li>Collaborate with the marketing team to promote spa services and retail products through digital, print and local partnerships. </li>
<li>Ensure all promotional materials and in-house signage align with the hotel s luxury branding. </li>
<li>Participate in community events and partnerships to position the spa and retail offerings as a leading destination in the market. </li>
<li>Respond to audits to ensure continual improvement is achieved</li>
</ul>

Director of Spa & Retail

KERZNER INTERNATIONAL LIMITED

About The Role
 
The Operations Manager, Wellness and Guest Experience is a results-driven and guest-centric leader responsible for overseeing the daily operations of wellness operations and holistic guest experiences at AWAKEN SPA in Atlantis The Royal. This role combines operational excellence with emotional intelligence to ensure Forbes Five Star service delivery and fosters seamless cross-section collaborations between the Wellness Experience Agents and Wellness Attendants. This pivotal role is responsible for curating seamless and personalised guest journeys across spa, wellness and holistic touchpoints. Person in this role strategically drives team performance whilst maintaining the highest standards in service, compliance and profitability.
 
Key duties and responsibilities:
 
Guest Experience leadership:
<ul>
<li>Oversee and elevate the end-to-end guest journey across spa, wellness, and holistic services, ensuring Forbes Five-Star service standards are consistently met.</li>
<li>Drive personalization by integrating guest preferences, treatment history, and wellness goals into service delivery and post-visit care.</li>
<li>Resolve guest concerns and service recovery situations promptly, ensuring satisfaction and brand loyalty.</li>
</ul>
 
 Wellness Operations Management:
<ul>
<li>Manage the day-to-day operations of spa, wellness, and guest experience departments, ensuring operational efficiency, cleanliness, safety, and luxury ambiance.</li>
<li>Oversee scheduling, treatment room utilization, inventory control, and supplier coordination to support smooth and profitable operations.</li>
<li>Support seasonal initiatives including wellness events, signature experiences, and cross-promotional programming.</li>
</ul>
 
Commercial &amp; Strategic Contributions:
<ul>
<li>Support the Director of Wellness in achieving revenue targets, treatment capture ratios, and retail conversion goals.</li>
<li>Implement guest loyalty, upsell, and package strategies to increase average spend per guest.</li>
<li>Monitor guest satisfaction scores (e.g., GRI, NPS), analyse trends, and implement corrective actions where necessary.</li>
<li>Participate in brand and property-wide initiatives focused on guest experience, wellness innovation, and team engagement.</li>
</ul>
 
Management of Team
<ul>
<li>Build and foster collaborative relationships with other departments within the organization to stay informed and abreast of new initiatives, products, and services.</li>
<li>Contribute to the preparation of the department budget and monitor the financial performance of a given area versus the budget.</li>
<li>Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff, and providing formal and informal feedback.</li>
<li>Manage and inspire a talented and diverse group of colleagues, supporting their development and career growth</li>
</ul>
 
 About You 
 
We are looking for candidates who can demonstrate the below:
<ul>
<li>Minimum of 5 years of experience as a Spa Manager within a similarly rated property</li>
<li>Drive towards quality with keen attention to detail and ability to communicate standards clearly to all colleague levels</li>
<li>Confidence in handling conflict resolution, service recoveries and generally handling difficult or emotionally charged situations positively and coming to mutual solutions.</li>
<li>Highly intuitive and with keen senses, able to think on their feet, decisive and articulate in communication style.</li>
<li>Passionate and interested in the Spa, Fitness, Wellness industry</li>
<li>Strong business, therapy or fitness background as a requirement.</li>
<li>Strong communication, interpersonal and organizational skills </li>
<li>Strong leadership qualities, yet able to work independently or as part of a greater collaborative team.</li>
<li>Confidence and professionalism in dealing with high profile and/or difficult guests and must be confident in liaising with senior hotel and resort management, owners and government officials.</li>
<li>Ability to work under pressure, be used to a high-volume operation, be very hands on, highly visible and approachable</li>
</ul>
 
 Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. 
 Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Operations Manager, Wellness & Guest Experience

Marriott International

<div>Additional Information 
Job Number25171791 
Job CategorySpa 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
Spa &amp; Recreation Manager
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Spa Manager - Spa Experience - Female Preferred

IHG Hotels & Resorts

Job Title Head Spa Therapist Vignette Collection Hotel Dubai, UAE Job Description Head Spa Therapist Vignette Collection Hotel Dubai, UAE Position Overview A luxury hotel under the Vignette Collection in Dubai is hiring a Head Spa Therapist to lead its spa and wellness operations. This role is perfect for experienced spa professionals who are passionate about delivering exceptional treatments while mentoring a team. You ll work in a personalized, guest-focused environment that blends modern hospitality with wellness excellence. Job Details Location: United Arab Emirates Location: Dubai Industry: Food Services - Hospitality Function: Therapy Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Lead, train, and inspire spa therapists to deliver luxury-level service. * Schedule team shifts and allocate resources based on guest needs and operational flow. * Perform high-standard spa treatments and wellness therapies. * Monitor team performance, provide coaching, and maintain service quality. * Oversee daily spa operations, including inventory, cleanliness, and equipment upkeep. * Address guest feedback professionally, ensuring satisfaction and loyalty. * Promote spa services, upsell treatments and retail products to drive revenue. * Develop treatment protocols, training modules, and service improvement plans. * Ensure adherence to hygiene, safety, and local licensing requirements. * Maintain accurate records of treatments, revenue, team performance, and supplies. Ideal Profile * Prior experience as a Senior or Head Therapist in a luxury hotel or spa. * Diploma or recognized certification in massage, beauty, or holistic therapy. * Strong leadership, communication, and team management skills. * High attention to guest personalization, hygiene, and treatment consistency. * Sales-oriented with a proven track record in upselling spa services and products. * Flexible availability including weekends and public holidays. * In-depth knowledge of health, wellness, and safety regulations. Why Join Us * Work in a luxury wellness environment with a focus on authenticity and personalized care. * Enjoy a competitive salary, growth opportunities, and professional development. * Be part of a supportive, inclusive, and passionate hospitality team. * Access staff discounts, wellness programs, and a culture of recognition. * Join a globally connected brand that values individuality and guest-centric excellence.

Head Spa Therapist Vignette Collection Hotel Dubai, UAE

Sanctuary Camelback Mountain

<div><div>JOB SUMMARY
This position contributes to the Sanctuary Spa success by serving as a Supervisor to the Spa Concierge staff while maintaining a focus on consistently providing a memorable and relaxing spa experience for our guests and members. The Spa Guest Services Supervisor is expected to be a &lsquo;hands-on&rsquo; leader with an exceptional eye for detail and a passion for the spa and wellness industry. Assist management in training, scheduling, and motivating the Spa concierge staff. Responsible for the daily operations of each lounge area, spa reservations and spa front desk; with a focus on living the Sanctuary Mission, Vision and Values. 
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive.
Guest Relations<ul><li>Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.</li><li>Actively listen and respond positively to guest questions, concerns, and to resolve issues, show empathy and build trust. Resolve guest situations such as scheduling conflicts.</li><li>Anticipate guests' service needs, acting on them when possible, and promote &amp; sell spa/salon services.</li><li>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, clearing pass way, or offering access to Braille or TDD phones).</li></ul>
Communication<ul><li>Answer telephones using appropriate etiquette.</li><li>Speak to guests and co-workers using clear, appropriate and professional language.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul>
Guest Scheduling and Check-In<ul><li>Schedule services for individuals and large groups using SpaSoft, reservation software.</li><li>Call guests to confirm scheduled services and update the reservations/cancellations list.</li><li>Advise providers of last-minute changes or additions to schedule.</li><li>Check in guests for appointments. Provide general spa orientation; ensure smooth transition from check-in at reception to turnover in locker room.</li></ul>
Payment/Cash Handling<ul><li>Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.</li><li>Obtain and process guest payments for services. Process adjustment vouchers, correction vouchers, and miscellaneous charges.</li><li>Count and secure bank at end of shift.</li><li>Verify payment authorization for checks and credit cards.</li></ul>
Supervisor Responsibilities<ul><li>Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Ensure that receptionists POS all tickets accurately in Spa Soft.</li><li>Ensure front office understanding and compliance with all Spa Standard Operation Procedures.</li><li>Maintain organization of front desk and reservation areas. Ensure all checklists are complete.</li><li>Ensure that email inquiries are handled professionally, quickly and efficiently.</li><li>Ensure accuracy of payments and cash handling.</li><li>Work closely with Spa Guest Services Manager to accommodate group requests.</li><li>Work with Spa Guest Services Manager in communicating to staff in-house groups or VIP&rsquo;s that are in house and how to not only, take care of their needs, but to anticipate them, as well.</li><li>Work closely with Spa Guest Services Manager/Assistant Spa Director to maximize Spa Soft schedule.</li><li>Assist with training of new Spa Concierge staff.</li><li>Perform any duties assigned by Spa Guest Services Manager. Work Manager On Duty shifts, as needed.</li></ul> 
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.<ul><li>Ability to sit continuously to perform essential job functions.</li><li>Ability to maintain a pleasant disposition and work smoothly in a high stress work environment.</li><li>Follow company/dept. safety &amp; security policies/procedures to ensure a safe, secure environment.</li><li>Superior organizational, multi-tasking, and problem resolution skills. Must be detail oriented.</li><li>Must maintain a professional, flexible and positive attitude.</li><li>Adhere to uniform, personal hygiene and appearance standards at all times.</li><li>Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers and between staff members.</li><li>Promote excellent guest relations while living the Sanctuary Commitments.</li><li>Practice teamwork and effective communication with manager/supervisor/co-workers.</li><li>At all times maintain the highest standards of professionalism, ethics, and positive attitude towards all.</li><li>Attend all meetings and training as scheduled by department manager.</li><li>Always report to your manager/supervisor when leaving your work area for meal or break.</li></ul> 
PREFERRED QUALIFICATIONS<div><div>
Education 
High School Diploma, G.E.D. Equivalent</div><div> 
Related Work Experience<div> 
Minimum of one (1) year related work experience.
Prior supervisory experience preferred.
Spa, massage and aesthetics familiarity preferred.
SpaSoft experience preferred.
Experience in customer service in a resort environment is required.</div></div><div> 
Required Knowledge 
Proficient in Microsoft Office - Word, Excel, Outlook</div></div></div></div>

Spa Guest Relations Supervisor

<div>Additional Information 
Job Number25184768 
Job CategorySpa 
LocationJW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Spa Sales and Marketing Strategy
<ul><li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li></ul>
<ul><li>Creates and coordinating special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li></ul>
<ul><li>Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li></ul>
<ul><li>Ensures spa services are included in all property-related marketing and advertising.</li></ul> 
Managing Spa Operations and Budgets
<ul><li>Selects vendors for spa retail operations and managing contract agreements.</li></ul>
<ul><li>Oversees retail product research, product selection and purchasing, product display.</li></ul>
<ul><li>Manages supply inventories and purchasing control, including uniforms.</li></ul>
<ul><li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul> 
Managing Spa Revenue Management Strategy
<ul><li>Monitors and Manages the payroll function.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li></ul> 
Providing and Ensuring Exceptional Customer Service
<ul><li>Investigates reports and follows-up on guest incidents.</li></ul>
<ul><li>Ensures corrective measures are implemented to prevent a reoccurrence.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Develops business goals and creates appropriate development plans.</li></ul>
<ul><li>Assists employees based on their individual strengths, development needs, career aspirations and abilities.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and Ensuring employees do the same within the team.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Strives to improve employee retention.</li></ul>
<ul><li>Brings issues to the attention of Human Resources as necessary.</li></ul>
<ul><li>Manages employee progressive discipline procedures for areas of responsibility.</li></ul>
<ul><li>Ensures property policing are administered fairly and consistently.</li></ul>
<ul><li>Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.</li></ul>
<ul><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicating expectations, recognizes performance, and produces desired business results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Director of Spa & Recreation

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