director of spa and guest experience

Conservatorium Hotel

<div><div><div><p>Director of Spa and Wellness
 </p><div></div><div><div><ul><div>543364
</div> </ul></div><div></div><div><ul><div>Spa &amp; Wellness
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Bosphorus, Istanbul
</div></div></ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>The Group</b></h2>
<p>
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.</p>
<p>
Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
The Hotel</b></h2>
<p>
Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuru&ccedil;e&#351;me, right next to the unique Bosphorus.</p>
<p>
Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea &amp; The Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.</p><br>
<p></p>
<p><b><i>
Duties and Responsibilities</i></b></p>
<ul>
<li>To be responsible for the development of the Spa &amp; Fitness Yearly Budget, re-forecasting of the budget as and when is necessary.</li>
<li>To be responsible for the compilation of the financial performance, Spa monthly profit and loss account and statistics.</li>
<li>To review daily revenue updates on Spa Revenue master and financials produced by accounting daily and discuss with Management Team and Hotel Manager during the weekly meetings.</li>
<li>To establish strategies for achieving the targets.</li>
<li>To be responsible for motivating retail sales.</li>
<li>To set achievable goals for spa colleagues, to include both treatment and retail goals.</li>
<li>To work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.</li>
<li>To sign off yearly Capex from Operations Manager.</li>
<li>To review stock checks at the end of month for financial reports.</li>
<li>To ensure that purchasing is aligned with budget.</li>
<li>To select the product line with Assistant Director of Spa and Purchasing Manager.</li>
<li>To frequent check of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.</li>
<li>During morning briefings to ensure any issues are discussed and provide information about special guests and groups that may be in house.</li>
<li>To be sure about preparation for Special guests and VIPs with special needs.</li>
<li>To reply to guest, vendor, sales, and colleague correspondence.</li>
<li>To deal with any problems, enquiries, and complaints from spa guests.</li>
<li>To handle email correspondence regarding Spa, meetings, groups, and VIP&rsquo;s.</li>
<li>To proactively handle service recovery situations.</li>
<li>To ensure that mistakes are rectified and review/implement procedures to correct them.</li>
<li>To make regular daily walkthroughs of the Spa, Fitness Centre &amp; Kids Club to review all.</li>
<li>To ensure and review that SOP&rsquo;s are continuously updated for all Spa colleagues.</li>
<li>To be responsible for maintaining the high standard of treatment, service, and attention to detail within the Spa.</li>
<li>To be responsible for the enforcement of all policies and objectives within the spa.</li>
<li>To control aspects of operational supplies and labor in the Spa.</li>
<li>To develop Spa marketing plan and its activities together with the Director of Marketing and Communications and be responsible for the execution of the plan.</li>
<li>To be responsible for the development of Marketing Strategies for the Spa, fitness department and Kids Club operations.</li>
<li>To be responsible for the development of the Yearly Event Calendar.</li>
<li>To ensure regular market research/studies are being conducted to understand the market trends within Istanbul and Internationally.</li>
<li>To attend sales calls as and when is necessary.</li>
<li>To meet with all new Heads of Departments by providing a tour of the spa and explaining the philosophy and culture of the Spa.</li>
<li>To keep abreast of any developments in the spa industry.</li>
<li>To prepare reports for the Hotel Manager about the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.</li>
<li>To make frequent competitor analysis and check when needed.</li>
<li>To make strategic planning for assigned projects by organizing committees and following up with goals established on set timelines.</li>
<li>On occasion to determine contingency plans with Hotel Manager hence business is exposed to unusual factors such as war, poor economy, or another external factors.</li>
<li>To attend regular industry job fairs and local Spa colleague events, TV/Radio interviews, tradeshows for products &amp; services.</li>
<li>To mentor and strengthen other spa directors through on-site support and training, sharing best practices, responding to questions and requests for support, or identifying regional vendor partnerships that can benefit the Group.</li>
<li>To provide support to new properties in development by reviewing or contributing to spa concept briefs and architectural plans with an eye towards operational success within the context of regional competition and demographics, recruitment, and on-boarding of spa colleagues, and providing pre-opening support and training.</li>
<li>To liaise with other Spa Directors in the group to develop attractive group promotions.</li></ul></div></div></div></div><p></p>

Director of Spa and Wellness

Raffles

<div><b>Company Description</b><p><b><br>
Raffles &amp; Fairmont The Red Sea</b>, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><b><br>
Job Description</b><p><br>
The Spa &amp; Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles&amp; Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles &amp; Fairmont brand ambassador, the Spa &amp; Wellness Manager brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.</p><b><br>
Qualifications</b><p><b><br>
1. Strategic Leadership</b></p><ul><li><p>
Develop and implement a holistic wellness strategy that aligns with Raffles &amp; Fairmont ultra-luxury positioning and wellness philosophy.</p></li><li><p>
Lead business planning, annual budgeting, and capex development for the Spa &amp; Wellness division.</p></li><li><p>
Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.</p></li><li><p>
Actively participate in hotel executive and wellness cluster meetings.</p></li></ul><p><b>
2. Operational Excellence</b></p><ul><li><p>
Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.</p></li><li><p>
Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.</p></li><li><p>
Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.</p></li></ul><p><b>
3. Guest Experience &amp; Personalization</b></p><ul><li><p>
Design and implement unique wellness experiences that reflect the local culture and the Raffles &amp; Fairmont Emotional Wellbeing pillars.</p></li><li><p>
Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.</p></li><li><p>
Lead VIP coordination, guest recovery, and guest preference mapping.</p></li></ul><p><b>
4. Team Leadership &amp; Culture</b></p><ul><li><p>
Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.</p></li><li><p>
Conduct regular performance reviews, development plans, and team engagement sessions.</p></li><li><p>
Align team behaviors with Raffles &amp; Fairmont values, ensuring cultural and emotional intelligence in all interactions.</p></li><li><p>
Lead departmental briefings, wellness education, and cross-training programs.</p></li></ul><p><b>
5. Financial &amp; Revenue Management</b></p><ul><li><p>
Manage spa P&amp;L, including forecasting, budgeting, and achieving targeted revenues and GOP.</p></li><li><p>
Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.</p></li><li><p>
Implement strategic promotions, upselling training, and dynamic pricing.</p></li><li><p>
Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).</p></li></ul><p><b>
6. Sales, Marketing &amp; Branding</b></p><ul><li><p>
Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.</p></li><li><p>
Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.</p></li><li><p>
Represent Spa &amp; Wellness in media opportunities, VIP briefings, and site inspections.</p></li><li><p>
Partner with PR and marketing for local and international brand exposure.</p></li></ul><p><b>
7. Sustainability &amp; Compliance</b></p><ul><li><p>
Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.</p></li><li><p>
Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.</p></li><li><p>
Coordinate emergency and safety training specific to spa and fitness environments.</p></li></ul><b><br>
Additional Information</b><ul><li><p><br>
Understanding of ultra-luxury guest expectations and brand alignment.</p></li><li><p>
Experience in project coordination, scheduling, and document control during pre-opening stages.</p></li><li><p>
Experience in Pre- Opening is a must.</p></li><li><p>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</p></li><li><p>
Impeccable grooming and personal presentation aligned with luxury standards.</p></li></ul></div>

Cluster Director Of Spa & Wellness

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>AMAALA is situated along Saudi Arabia&rsquo;s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay&rsquo;s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.
<p></p><p><b>About the Role
</b><br>
We are seeking a detail-oriented and supportive <b>People &amp; Culture Coordinator </b>to join the opening team at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of People &amp; Culture, you will provide administrative and operational assistance in areas such as employee documentation, HR system updates, benefits processing, and organizing employee events. You will act as a reliable point of contact for colleagues, helping to ensure that all People &amp; Culture services are delivered efficiently, accurately, and in line with Four Seasons&rsquo; commitment to care and excellence.
</p><p><b>What You Will Do
</b></p><ul><li>Support daily People &amp; Culture operations, including employee relations, onboarding, and offboarding.
</li><li>Serve as a point of contact for employees, assisting with inquiries and directing them to the appropriate resources.
</li><li>Coordinate onboarding activities to ensure a smooth transition for new hires.
</li><li>Maintain accurate and confidential employee records in HR systems.
</li><li>Assist in ensuring compliance with labor laws, regulations, and company policies.
</li><li>Provide administrative support for People &amp; Culture initiatives and employee engagement activities.
</li></ul><p></p><p><b>What You Bring
</b></p><ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
</li><li>1&ndash;2 years of experience in a People &amp; Culture or HR administrative role.
</li><li>Basic knowledge of local labor laws and HR procedures.
</li><li>Strong organizational skills and attention to detail.
</li><li>Excellent communication and interpersonal abilities.
</li><li>Ability to handle sensitive information with discretion.
</li><li>A collaborative, proactive, and service-oriented approach.
</li></ul><p></p><p><b>Schedule &amp; Hours
</b><br>
This is a full-time role.
</p><p></p><p><b>Localization
</b><br>
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who are passionate about People and Culture, and creating a secure, environmentally responsible working environment.</p></div><p></p>

People & Culture Coordinator - Four Seasons Resort and Residences AMAALA at Triple Bay

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
ABOUT 54GROUP:</b></div><div>
54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia &amp; Dubai, United Arab Emirates), APAC (Singapore &amp; Adelaide, Australia) and USA (West Palm Beach, Florida &amp; New York). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: 1. Strategic Advisory (Consultancy and Data &amp; Insights), 2. Asset Optimisation (Operations and Commercial), 3. Activation &amp; Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.</div><div>
</div><div>
<b>ROLE OVERVIEW:</b><br>
Reporting to the Event Director, Asian Racing Conference, the Guest Experience Director is responsible for leading the successful delivery of all Guest Experience areas for the Asian Racing Conference, taking place in Riyadh, 9-14th February 2026.</div><h3 class="jobSectionHeader"><b><br>
KEY ROLES AND RESPONSIBILITIES:</b></h3><ul><li><br>
Management and oversight of all Guest Experience deliverables for the project</li><li>Management and oversight of the Guest Experience project team and suppliers</li><li>Management and oversight of the Guest Experience budget for the project</li><li>All event F&amp;B including conference catering and special hospitality/ dining experiences</li><li>Production of all offsite ancillary events (cultural evenings, dinners, desert experience, embassy excursions)</li><li>Front of house staffing and guest journeys (guest arrival, flow, ushering, signage etc)</li><li>Event transportation including premium buses and courtesy cars for guest movement between airport, venue and key locations</li><li>Interface with wider event team in experiential production of the event and overall Run Of Show</li><li>Lead on guest management i.e. guest registration, accreditation and communications).</li></ul><br>
<b>
CONTRACT DURATION, WORKING HOURS AND LOCATION</b>
<div>The role is expected to commence as soon as possible and run until the last full week of February &ndash; allowing for post event administrative work to be completed; a period of approximately 6 months. The work is anticipated on a full-time basis, anchored around regular KSA office hours, but with a degree of flexibility to allow for occasional alignment with UK office hours or client calls with Asia.</div><div>
</div><div>
The working location is 54&rsquo;s Riyadh office unless otherwise agreed, or onsite based at Riyadh Digital City during the event live phase (first two weeks of February). Longer hours and weekend working are anticipated in the approach to and during the live phase of the event, with occasional site visits and client or supplier meetings also required.</div><h3 class="jobSectionHeader"><b><br>
SPECIAL SKILLS/EXPERIENCE/APTITUDES NEEDED:</b></h3><div><br>
The successful candidate must have strong expertise at a senior level with 5-10 years&rsquo; experience in the production of large-scale international events in the Middle East and globally, with a background that includes some major conference production. They should be a fluent Arabic and English speaker, ideally a Saudi national or Riyadh resident.</div><div>
</div><div>
The successful candidate must also demonstrate:</div><ul><li>Deep expertise in key Guest Experience areas including catering, premium hospitality, front of house staffing, transportation, VVIP guest &amp; delegate management and guest communications</li><li>Strong personal organization and motivation</li><li>Experience in leading a team of Guest Experience professionals</li><li>Experience in setting and overseeing project timelines and progress, running RFPs to procure and contract with suppliers, and managing a significant budget for Guest Experience deliverables</li><li>Superior attention to detail in all event experiential and guest-facing areas</li><li>Excellent interpersonal and communication skills, and a positive and collaborative attitude.</li></ul><h3 class="jobSectionHeader"><b><br>
SALARY AND BENEFITS:</b></h3><br>
<ul>
<li>
Competitive Salary</li>
<li>Annual Discretionary Company Bonus &ndash; up to 8% - 3% Company &amp; 5% Individual</li>
<li>33 days annual leave (+ public holidays), pro-rated</li>
<li>Working hours will be from 09.00 to 17.30 Sunday to Thursday with an hour taken for lunch between 12.00 and 14.00</li></ul><br>
<h3 class="jobSectionHeader"><b>
About We Are 54</b></h3><div>
54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia &amp; Abu Dhabi, United Arab Emirates), APAC (Singapore &amp; Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: 1. Strategic Advisory (Consultancy and Data &amp; Insights), 2. Asset Optimisation (Operations and Commercial), 3. Activation &amp; Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.</div></div>

Guest Experience Director ARC Riyadh 2026

InterContinental Istanbul

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Spa Resepsiyon Supervisor</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><ul><li>&#304;yi derecede bilgisayar kullanabilmek (MS Office),</li><li>&#304;yi derecede &#304;ngilizce bilmek,
</li><li>Benzer bir pozisyonda en az 3 y&#305;l deneyim sahibi olmak,</li><li>Diksiyonu d&uuml;zg&uuml;n ve ileti&#351;imi kuvvetli olmak,</li><li>Organizasyon ve takip yetene&#287;i geli&#351;mi&#351; olmak,</li><li>Mesleki ve ki&#351;isel geli&#351;ime a&ccedil;&#305;k olmak,</li><li>Liderlik vas&#305;flar&#305;na sahip olmak ve mutlak misafir memnuniyeti ilkesine ba&#287;l&#305; kalmak,
</li><li>Sat&#305;&#351; ve ikna kabiliyetine sahip olmak,</li><li>Ekip odakl&#305; bir ki&#351;ili&#287;e sahip, yenilik&ccedil;i ve proaktif,
</li><li>G&uuml;&ccedil;l&uuml; liderlik becerileri, problem &ccedil;&ouml;zme yetenekleri ve bir tak&#305;m&#305; motive etme becerilerine sahip olmak.</li></ul></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>SPA S&uuml;perviz&ouml;r&uuml;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>&#350;ef-Amir
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Beyo&#287;lu
<p>G&uuml;m&uuml;&#351;suyu, Taksim Meydan&#305;, S&#305;raselviler Caddesi, Beyo&#287;lu/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div></ul>
, &#304;stanbul Avrupa Yakas&#305;
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>3-10 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>4.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>4.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>18.12.2025</div></div></ul></div>

Spa Resepsiyon Şefi

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25138032<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Four Points by Sheraton Bur Dubai, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - Four Points by Sheraton Bur Dubai

lululemon

Who We Are
<br><br>
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
<br><br>
Job Summary
<br><br>
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
<br><br>
Core Responsibilities of the Job
<br><br>
Leadership and People Management
<br><br>
<ul>
<li>Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.</li>
<li>Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.</li>
<li>Implement the Store Manager's People vision for the store and cascade to team members.</li>
<li>Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.</li>
<li>Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.</li>
<li>Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.</li>
<li>Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.</li>
</ul>
Guest Experience and Community
<br><br>
<ul>
<li>Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.</li>
<li>Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.</li>
<li>Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.</li>
</ul>
Operations, Product, and Strategy
<br><br>
<ul>
<li>Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).</li>
<li>Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.</li>
<li>Open and close the store in accordance with the opening and closing procedures.</li>
<li>Understand and adhere to people safety policies and procedures to maintain a safe work environment.</li>
<li>Perform work in accordance with applicable policies, procedures, and laws or regulations.</li>
</ul>
Budget Responsibility
<br><br>
<ul>
<li>Accountable for delegated aspects of controllable budget and labor hours</li>
</ul>
People Management
<br><br>
<ul>
<li>Leadership role directly responsible for subset of store employees as delegated by Store Manager</li>
</ul>
What We Look For
<br><br>
<ul>
<li>Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences</li>
<li>Integrity: Behaves in an honest, fair, and ethical manner</li>
<li>Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work</li>
<li>Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members</li>
<li>Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives</li>
<li>Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions</li>
<li>Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions</li>
<li>Change Management Leadership: Leads others through change processes and uncertainty</li>
<li>Interactive Communication: Conveys information effectively and understands information shared while interacting with others</li>
</ul>
Job Requirements
<br><br>
Eligibility
<br><br>
<ul>
<li>Must be legally authorized to work in the country in which the store is located</li>
<li>Must have the ability to travel to assigned store with reliable transportation methods</li>
</ul>
Schedule/Availability
<br><br>
<ul>
<li>Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays</li>
</ul>
Experience
<br><br>
<ul>
<li>1 year people management experience</li>
<li>1 year leadership experience, including experience managing business operations and administration and managing projects or processes</li>
</ul>
Job Assets (i.e., nice to have; not required)
<br><br>
<ul>
<li>Education: High school diploma, GED, or equivalent</li>
<li>Education: Bachelor's degree or equivalent</li>
<li>Experience: 1 year retail or sales specific management experience</li>
<li>Experience: 1 year recruiting, hiring, or training employees</li>
</ul>
Work Context (e.g., environment, interactions, physical)
<br><br>
<ul>
<li>Work occurs in an environment with bright lights and loud music</li>
<li>Work is accomplished as part of a team and also independently</li>
<li>Work may involve managing conflict or mediating problems between others or deescalating guest issues</li>
<li>Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships</li>
<li>Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually</li>
<li>Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)</li>
<li>Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)</li>
</ul>
Compensation & Benefits Package
<br><b>Base Pay Range:</b> $23.19 - $31.38/hour, subject to minimum wage in the location
<br><b>Target Bonus:</b> 25%
<br><b>Total Target Base Pay Range:</b> $28.99 - $39.23/hour
<br><br>
lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
<br><br>
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
<br><br>
<ul>
<li>Extended health and dental benefits, and mental health plans</li>
<li>Paid time off</li>
<li>Savings and retirement plan matching</li>
<li>Generous employee discount</li>
<li>Fitness & yoga classes</li>
<li>Parenthood top-up</li>
<li>Extensive catalog of development course offerings</li>
<li>People networks, mentorship programs, and leadership series (to name a few)</li>
</ul>
<b>Note:</b> The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Assistant Manager, Guest Experience

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