director of student financial aid

Pakistan Single Window (PSW)

<div>
 This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan's agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA's foundational team, contributing to the development of systems, processes, and institutional capabilities.
 
 
 The Director General is the chief executive of NAFSA appointed under the NAFSA Act, responsible for establishing and leading the Authority while overseeing smooth transition from legacy departments including Department of Plant Protection and Animal Quarantine Department. Reporting to the Board of Governors of NAFSA, the Director General is required to provide strategic direction and effective governance for optimal service delivery as per statutory mandate of NAFSA.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Timely establishment of NAFSA on modern lines with required systems, policies, SOPs, staffing to ensure effective service delivery as per assigned legal mandate under NAFSA Act 2026
 </li>
 <li>
 Oversee timely transition of assets, operations and systems from legacy departments including DPP and AQD with minimal risk of business disruption or non-compliances
 </li>
 <li>
 Provide strategic leadership and act as the chief executive officer of the Authority
 </li>
 <li>
 Serve as ex-officio member and secretary to the Board of Governors while providing support in implementation of Board's decisions
 </li>
 <li>
 Develop and execute NAFSA's strategic plan and annual work plans
 </li>
 <li>
 Performance reporting to the Board and Federal Government, setting-up KPIs and robust performance appraisal mechanism
 </li>
 <li>
 Establish an appropriate service structure and lead merit-based recruitment of key leadership and technical staff
 </li>
 <li>
 Oversee establishment of various formations of NAFSA with clear responsibilities and development of their operational processes to optimally deliver assigned functions
 </li>
 <li>
 Develop effective coordination and collaboration mechanism between different formations of NAFSA
 </li>
 <li>
 Ensure capacity building and workforce readiness for operations and support functions
 </li>
 <li>
 Development of needed corporate culture and mechanisms to attract and retain best in class human resource and ensure their optimal utilization
 </li>
 <li>
 Approve internal policies, SOPs, delegations and control frameworks consistent with the Act and Board directions
 </li>
 <li>
 Promote integrity, transparency and accountable decision-making
 </li>
 <li>
 Provide stewardship of the NAFSA Fund and budget processes, ensuring financial sustainability, and effective oversight of the Finance and corporate controls
 </li>
 <li>
 Ensure audit and accountability arrangements, including facilitation of internal and external audits including those by the Auditor General of Pakistan, ensure timely corrective actions and closure of observations
 </li>
 <li>
 Represent NAFSA in national and international forums; coordinate with federal and provincial governments, regulators, Customs and development partners to advance SPS compliances, food safety and trade facilitation objectives especially enhancing and sustaining Pakistan's market access for enhanced exports of agri-products
 </li>
 <li>
 Lead risk management and emergency response for SPS incidents (outbreaks, contamination, pest incursions), including crisis coordination and stakeholder communication
 </li>
 <li>
 Adoption of technology and digitalization to minimize human interface and discretion in day to day operations
 </li>
 <li>
 Effective management of various services providers and related service level agreements
 </li>
 <li>
 Delegate powers and functions to authorized officers as appropriate and ensure effective oversight of delegated authorities, consistent with the Act and prescribed conditions.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Education:
 
 
 
 
 <ul>
 <li>
 Master Degree (16 years of education) Management Sciences, Agronomy, Food Safety, Veterinary Sciences, Plant Protection, Public Health, Trade/Economics, or a related field from a reputable institution
 
 
 </li>
 </ul>
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 Minimum 15 years of relevant professional experience with at least 5 years in an executive leadership role in a regulator, autonomous body, large public sector organization or comparable institution
 </li>
 <li>
 Proven track record of leading institutional reforms, establishing organizations or large programs, and managing multi-disciplinary teams and geographically distributed operations
 </li>
 <li>
 Experience in public finance and governance, including budgeting, fund management, audit oversight and implementation of internal controls
 </li>
 <li>
 Demonstrated understanding of SPS systems and international standards (WTO SPS, Codex, WOAH, IPPC) and their application to import/export controls and domestic regulation
 </li>
 <li>
 Strong stakeholder engagement and diplomacy skills, including coordination with federal/provincial governments and engagement with private sector and international partners
 </li>
 <li>
 Excellent communication and decision-making abilities with high integrity, independence and resilience under pressure
 </li>
 <li>
 Experience driving digital transformation, data-driven management and integration with national systems is an advantage
 </li>
 </ul>
</div>

Director General | NAFSA

Pakistan Single Window

<div>This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan&rsquo;s agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA&rsquo;s foundational team, contributing to the development of systems, processes, and institutional capabilities.
The Director General is the chief executive of NAFSA appointed under the NAFSA Act, responsible for establishing and leading the Authority while overseeing smooth transition from legacy departments including Department of Plant Protection and Animal Quarantine Department. Reporting to the Board of Governors of NAFSA, the Director General is required to provide strategic direction and effective governance for optimal service delivery as per statutory mandate of NAFSA.
Responsibilities:<ul><li>
Timely establishment of NAFSA on modern lines with required systems, policies, SOPs, staffing to ensure effective service delivery as per assigned legal mandate under NAFSA Act 2026.</li><li>
Oversee timely transition of assets, operations and systems from legacy departments including DPP and AQD with minimal risk of business disruption or non-compliances.</li><li>
Provide strategic leadership and act as the chief executive officer of the Authority.</li><li>
Serve as ex-officio member and secretary to the Board of Governors while providing support in implementation of Board&rsquo;s decisions.</li><li>
Develop and execute NAFSA&rsquo;s strategic plan and annual work plans.</li><li>
Performance reporting to the Board and Federal Government, setting-up KPIs and robust performance appraisal mechanism.</li><li>
Establish an appropriate service structure and lead merit-based recruitment of key leadership and technical staff.</li><li>
Oversee establishment of various formations of NAFSA with clear responsibilities and development of their operational processes to optimally deliver assigned functions</li><li>
Develop effective coordination and collaboration mechanism between different formations of NAFSA</li><li>
Ensure capacity building and workforce readiness for operations and support functions</li><li>
Development of needed corporate culture and mechanisms to attract and retain best in class human resource and ensure their optimal utilization</li><li>
Approve internal policies, SOPs, delegations and control frameworks consistent with the Act and Board directions.</li><li>
Promote integrity, transparency and accountable decision-making.</li><li>
Provide stewardship of the NAFSA Fund and budget processes, ensuring financial sustainability, and effective oversight of the Finance and corporate controls.</li><li>
Ensure audit and accountability arrangements, including facilitation of internal and external audits including those by the Auditor General of Pakistan, ensure timely corrective actions and closure of observations.</li><li>
Represent NAFSA in national and international forums; coordinate with federal and provincial governments, regulators, Customs and development partners to advance SPS compliances, food safety and trade facilitation objectives especially enhancing and sustaining Pakistan&rsquo;s market access for enhanced exports of agri-products.</li><li>
Lead risk management and emergency response for SPS incidents (outbreaks, contamination, pest incursions), including crisis coordination and stakeholder communication.</li><li>
Adoption of technology and digitalization to minimize human interface and discretion in day to day operations.</li><li>
Effective management of various services providers and related service level agreements.</li>
Delegate powers and functions to authorized officers as appropriate and ensure effective oversight of delegated authorities, consistent with the Act and prescribed conditions. 
<li>
</li></ul> 
 
Requirements 
 
Education:<ul><li>
Master Degree (16 years of education) Management Sciences, Agronomy, Food Safety, Veterinary Sciences, Plant Protection, Public Health, Trade/Economics, or a related field from a reputable institution.</li></ul>
Experience:<ul><li>
Minimum 15 years of relevant professional experience with at least 5 years in an executive leadership role in a regulator, autonomous body, large public sector organization or comparable institution.</li><li>
Proven track record of leading institutional reforms, establishing organizations or large programs, and managing multi-disciplinary teams and geographically distributed operations.</li><li>
Experience in public finance and governance, including budgeting, fund management, audit oversight and implementation of internal controls.</li><li>
Demonstrated understanding of SPS systems and international standards (WTO SPS, Codex, WOAH, IPPC) and their application to import/export controls and domestic regulation.</li><li>
Strong stakeholder engagement and diplomacy skills, including coordination with federal/provincial governments and engagement with private sector and international partners.</li><li>
Excellent communication and decision-making abilities with high integrity, independence and resilience under pressure.</li><li>
Experience driving digital transformation, data-driven management and integration with national systems is an advantage.</li></ul></div>

<div>This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan&rsquo;s agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA&rsquo;s foundational team, contributing to the development of systems, processes, and institutional capabilities.
The Director NAFSA Secretariat (Company Secretary) provides end-to-end secretarial, governance and compliance support to the Board of Governors (BoG) and its committees, enabling effective oversight, timely decision-making and documentation integrity. The role supports the Director General in his statutory capacity as Secretary to the BoG by coordinating Board and committee meetings, managing Board papers and records, tracking implementation of decisions, and maintaining statutory registers and compliance calendars under the NAFSA Act, 2026 and notified rules/regulations. The position also establishes secure digital and physical record management for governance documentation, ensuring confidentiality, transparency and auditability. 
 
Responsibilities:<ul><li>
Act as the professional secretariat for the BoG and its committees (including HR, Finance &amp; Audit, Planning &amp; Development and statutory committees), ensuring smooth governance operations and timely convening of meetings.</li><li>
Develop and manage an annual Board/committee meeting calendar; coordinate agendas, meeting logistics, circulation of notices and papers, and ensure quorum and procedural compliance.</li><li>
Coordinate preparation of Board papers by liaising with NAFSA wings and functions; ensure completeness, quality, and appropriate legal/financial vetting before submission.</li><li>
Record accurate minutes and resolutions; maintain a decision register and secure repository of approved papers, minutes and resolutions with version control and access management.</li><li>
Maintain statutory registers and governance documentation, including Board/committee composition, terms of appointment, declarations of interest, attendance, and approvals as required under the Act and governance guidelines.</li><li>
Track implementation of BoG and committee decisions across NAFSA; maintain action logs, follow-up mechanisms and periodic compliance/progress reports for Chairpersons, the BoG and the Director General.</li><li>
Draft and manage official correspondence of the BoG/committees (letters, notes, notifications and directives), handles the BoG/logistics (Agenda, Minutes, Quorum) in coordination with the Director General and relevant ministries/departments, ensuring timely dispatch and record retention.</li><li>
Coordinate induction and orientation of Board and committee members; prepare briefing packs on mandate, governance framework, ethics/conflict-of-interest, key risks and performance dashboards.</li><li>
Support development and administration of governance policies and procedures (Board charters, committee ToRs, operational guidelines, document templates and confidentiality protocols) and ensure periodic updates.</li><li>
Facilitate governance reporting requirements, including inputs to annual reports, statutory reporting to Federal Government, and coordination of meeting fee/expense processing in collaboration with Finance (as per approved policies).</li><li>
Establish and administer secure digital workflows (board portal/e-meetings, document management, e-signature and action tracking) in coordination with ICT to improve governance efficiency and audit trails.</li>
Lead, supervise and develop Secretariat staff (board affairs, committee coordination and compliance officers); set work priorities, ensure service standards and maintain strict confidentiality. 
<li>
 
</li></ul> 
 
Requirements 
 
Education:<ul><li>
Master&rsquo;s degree (16 years of education) in Public Administration, Management Sciences/Business Administration, Law, Corporate Governance or a related discipline from a recognized university; LLB/LLM is preferred for governance/legal drafting heavy environments.</li><li>
Professional qualification/certification in corporate governance or company secretarial practice (e.g., ICSA/CG qualifications or equivalent) is an advantage.
 
</li></ul>Experience:<ul><li>
Minimum 12 years of relevant experience in board/committee secretariat, company secretarial or governance roles; experience in an autonomous body, regulator, SOE, or large public/private organization is preferred.</li><li>
Demonstrated experience preparing Board agendas, papers, minutes and resolutions, and managing end-to-end meeting processes with senior stakeholders.</li><li>
Strong understanding of governance best practices, statutory compliance tracking, and record retention requirements; ability to design governance SOPs and templates.</li><li>
Experience coordinating multi-stakeholder decision implementation (action tracking, follow-ups, escalation and progress reporting).</li><li>
High level of integrity, discretion and ability to handle confidential and sensitive information; sound judgment in governance matters.</li><li>
Strong drafting, communication and stakeholder management skills, including engagement with ministries, regulators and public sector entities.</li><li>
Proficiency in digital document management/board portals and MS Office; ability to implement secure, auditable governance workflows.</li></ul></div>

Director Secretariat | NAFSA

<div>
 This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan's agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA's foundational team, contributing to the development of systems, processes, and institutional capabilities.
 
 
 Reporting to the DDG CSW, Director Finance &amp; Procurement leads the establishment and operation of a transparent, efficient and compliant procurement and contract management function for NAFSA. The role ensures that procurement planning, tendering, evaluation support, contract award, and contract administration are conducted in accordance with applicable public procurement rules, NAFSA policies and integrity standards. The position also supports value-for-money outcomes through category planning, vendor management, timely procurements for critical regulatory operations, and strong record-keeping to support audits and governance oversight.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Establish and manage the procurement and contract management function for NAFSA, including SOPs, templates, checklists and controls aligned with applicable procurement rules and Board-approved policies
 </li>
 <li>
 Prepare annual/quarterly procurement plans aligned with approved budgets and work plans; monitor execution, lead times and risks, and propose corrective measures to meet operational timelines
 </li>
 <li>
 Lead end-to-end procurement processes: review requisitions, support specification/ToR development, determine procurement method, prepare bidding documents, publish solicitations, and coordinate bid receipt and opening
 </li>
 <li>
 Coordinate and support evaluation committees (technical and financial evaluations); ensure process transparency, documentation completeness, conflict-of-interest controls and approvals as per delegations
 </li>
 <li>
 Manage contract award and administration, including issuance of purchase orders/contracts, performance securities, deliverables tracking, amendments/variations, and contract close-out in coordination with Finance and Legal
 </li>
 <li>
 Develop and maintain a supplier database, panels/framework arrangements (where approved), and vendor performance evaluation mechanisms; manage vendor communications and dispute resolution with Legal support
 </li>
 <li>
 Ensure compliance with procurement record-keeping requirements (tender files, evaluation reports, approvals and contract documents) and maintain audit-ready procurement registers and dashboards
 </li>
 <li>
 Support procurement reporting to management/Board committees as required, including procurement KPIs (cycle time, compliance, competition levels, savings/value-for-money indicators) and exception reporting
 </li>
 <li>
 Implement and promote digital procurement workflows and e-procurement tools (as adopted by NAFSA), ensuring secure approvals, audit trails and integration with finance/ERP systems
 </li>
 <li>
 Support disposal of obsolete/unserviceable assets in coordination with Admin and Finance through transparent disposal/auction processes as per rules and approved procedures
 </li>
 <li>
 Identify procurement and contract risks; recommend mitigation controls and contribute to ERM and internal control strengthening, including responses to audit observations and corrective action tracking
 </li>
 <li>
 Lead and develop procurement staff; conduct trainings on procurement rules, ethics, evaluation processes and contract management to strengthen institutional capacity.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Education:
 
 
 
 
 <ul>
 <li>
 Master's degree (16 years of education) in Business Administration, Finance, Supply Chain/Procurement, Engineering, Law or a related discipline from a recognized university (Bachelor's degree with strong relevant experience may be considered)
 </li>
 <li>
 Professional procurement/contract management certification (e.g., CIPS, CPP, CPSM or equivalent) is an advantage.
 
 
 </li>
 </ul>
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 Minimum 12 years of relevant procurement and contract management experience, including at least 5 years in a supervisory/managerial role; experience with public sector/autonomous bodies or donor-funded procurement is preferred
 </li>
 <li>
 Demonstrated hands-on experience conducting competitive procurements (goods, works and services) under applicable public procurement rules, including preparation of bidding documents and evaluation support
 </li>
 <li>
 Experience in contract administration and vendor performance management, including handling variations, deliverables tracking and coordination of payments with Finance
 </li>
 <li>
 Strong understanding of integrity safeguards (conflict of interest, confidentiality, transparency) and ability to ensure robust documentation for audit and governance review
 </li>
 <li>
 Experience implementing digital procurement tools/e-procurement workflows and using data for procurement dashboards and performance reporting
 </li>
 <li>
 Strong negotiation, analytical and communication skills; ability to advise technical teams on procurement strategies and ensure value-for-money outcomes
 </li>
 <li>
 High integrity, impartiality and resilience; ability to handle tight timelines, multiple procurements and sensitive stakeholder environments.
 </li>
 </ul>
</div>

Director Finance & Procurement | NAFSA

<div>This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan&rsquo;s agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA&rsquo;s foundational team, contributing to the development of systems, processes, and institutional capabilities.
Reporting to the Deputy Director General (Operations Wing), the Director (International Trade Compliance) leads NAFSA&rsquo;s International Trade Compliance (ITC) Division, responsible for applying and enforcing notified SPS measures and inspection/quarantine controls for import, export and transit consignments at all points of entry and exit. The role ensures risk-based, consistent and technology-enabled operational implementation across plant, animal and food safety streams; coordinates with Customs and other border agencies, provincial nominated departments and notified laboratories; and provides operational intelligence and feedback to SAPW for continuous improvement of standards, protocols and regulatory instruments.
Responsibilities:<ul><li>
Lead the ITC Division to ensure effective SPS compliance controls at designated airports, seaports, dry ports and land border crossings, in line with NAFSA&rsquo;s mandate and notified regulations.</li><li>
Oversee and guide Deputy Directors for ITC Plant Exports, ITC Plant Imports, ITC Animals and ITC Food Safety; ensure clear accountability, segregation of duties and consistent decision-making across streams.</li><li>
Plan and manage deployment of ITC field formations (Assistant Directors, Inspectors and support staff), including rostering and resource allocation, to maintain operational readiness where required.</li><li>
Ensure standardized implementation and periodic updating of operational SOPs for documentary checks, inspection, sampling, quarantine, treatment, detention/release, certification and incident management, maintaining controlled documentation and audit trails.
</li><li>Implement risk-based targeting and inspection coverage in coordination with SAPW risk assessment advice; ensure appropriate separation between risk assessment (SAPW) and operational risk management decisions (OW).</li><li>
Oversee import controls to verify compliance of goods with notified SPS conditions, including verification of accompanying certificates, physical inspection, sampling and referral to quarantine/holding facilities as required.</li><li>
Oversee export compliance and certification processes (phytosanitary and veterinary, as applicable), including pre-export verification, treatment verification, management of interceptions and support to importing-country audits/verification missions.</li><li>
Coordinate sample management and laboratory interface, including chain-of-custody, timely transmission of samples, monitoring of laboratory turnaround times and follow-up on non-compliance results.</li><li>
Coordinate day-to-day operations and issue resolution with Customs, port/airport authorities, border agencies, provincial nominated departments and (where engaged) third-party conformance assessment bodies to facilitate legitimate trade while safeguarding SPS outcomes.</li><li>
Maintain operational dashboards and periodic performance reporting (e.g., clearance/turnaround time, inspection coverage, non-compliance rates, detentions/seizures, rejections and stakeholder complaints) for DDG OW/DG review.</li>
Lead preparedness and incident response at borders (outbreaks, pest incursions, contamination events), and strengthen integrity, compliance and service quality by enforcing ethical conduct, managing conflict-of-interest risks, responding to complaints, and coordinating with Legal, Internal Audit and Secretariat on sensitive cases and enforcement actions as required. 
<li>
 
</li></ul> 
 
Requirements 
 
Education:<ul><li>
Master&rsquo;s degree (sixteen years education) in Veterinary Sciences, Plant Protection/Plant Quarantine, Food Safety/Food Science, Agriculture, Public Administration, Management or a related discipline from an HEC-recognized institution.</li><li>
Knowledge of SPS measures and international standards relevant to border controls and certification (Codex, WOAH, IPPC, WTO SPS) is required.</li></ul>
Experience:<ul><li>
Minimum 12 years of relevant experience in regulatory operations, border/port operations, inspection and quarantine services, certification systems, or comparable operational environments, including at least 5 years in a supervisory/management role.</li><li>
Demonstrated experience in developing and implementing SOPs and operational controls, managing geographically distributed teams and delivering measurable service outcomes.</li><li>
Experience coordinating multi-agency operations (e.g., with Customs, port/airport authorities, provincial departments) and handling sensitive trade facilitation and compliance matters.
</li><li>Strong skills in operational analytics, performance reporting and process improvement; experience in digital systems roll-out (e-certification, workflow systems) is an advantage.</li><li>
High integrity, resilience under pressure and ability to manage operational risks, incidents and stakeholder expectations.</li></ul></div>

Director (International Trade Compliance) | NAFSA

Grand Rapids Community College

<div>The One Stop Specialist - Financial Aid Support Professional is responsible for the day-to-day customer service functions of the RJF Hall Student Services area. This is a high traffic, first line of contact for numerous services on campus. This includes assisting prospective, new, and current students in all aspects of the enrollment and financial aid processes. This position takes the lead with various admissions, enrollment and financial aid functions and works with other departments to provide excellent customer service to all students, staff and faculty of the college. This person serves as the resident expert on financial aid processes. Other responsibilities will include working with the Executive Director of Financial Aid to ensure quality and responsive services through various forms of communication and assisting with admissions processes. In addition, this position will assist in the supervision of student employees.
Requisition ID: 1072 
Position Number: 00001455 
Employee Group: APSS 
Schedule: 40 hours/52 weeks, Monday through Friday, 8:00 AM - 5:00 PM 
Compensation: Level A, $20.23
 
Benefits: Full-time 
Reports to: Associate Director of Financial Aid, Student Engagement and Eligibility 
Posting Opens: 4/10/2026 
Posting Closes: 4/23/2026
ESSENTIAL JOB FUNCTIONS
<ul><li>Foster a friendly, supportive, and welcoming environment for students and parents.</li>
<li>Assist students and parents by providing information, directions, and next steps through in-person and virtual contact, telephone, text messaging, and/or e-mail.</li>
<li>Assist students in the use of technology to obtain information and submit applications, including, but not limited to, the Online Center, the GRCC admissions application, FSA ID, FAFSA on the Web, online student loan application process, the tuition payment plan, and the GRCC Foundation online scholarship application.</li>
<li>Provide extensive information regarding GRCC student services (i.e., application, enrollment, counseling services, etc.).</li>
<li>Assist students and parents with interpreting their GRCC student account and planning for payment of educational expenses.</li>
<li>Take a lead role in resolving front-line complaints and reducing frustrations.</li>
<li>Serve as the lead for triaging, prioritizing, and organizing the front desk as well as being the first point of contact for inputting BIT reports or contacting campus police as issues arise.</li>
<li>Refer students/parents to other Admissions, Enrollment, Financial Aid staff members and/or GRCC departments, as necessary.</li>
<li>Assist in supervision of Student Services student employees.</li>
<li>Assist students and parents with all aspects of the admissions and financial aid application and verification Processes.</li>
<li>Image and link required financial aid documents received by paper or electronically through fax or email into the Image Now Perceptive Content system.</li>
<li>Required to attend regularly, professional development and trainings pertaining to admissions, enrollment, financial aid, and other higher education updates.</li>
<li>Assist in creating, reviewing and revising all financial aid communications and promotional/informational materials.</li>
<li>Receive and respond to incoming phone calls to the Financial Aid office.</li>
<li>Coordinate all incoming and outgoing office mail service.</li>
<li>Assist in patch testing for updates to the Campus Wide Information System.</li>
<li>Assist with ordering office supplies and printing services jobs.</li>
<li>Handle and maintain highly confidential information, such as bio demographic information, social security numbers, grades, family situations, and income information appropriately and in compliance with FERPA, HEA, institutional and other regulatory data security protocols.</li>
<li>Participate and assist with enrollment events, such as Raider Rally, Fall/Spring open houses, Ready Set Enroll, Orientation, and other such events, outside of normal working hours.</li>
<li>Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position</li>
<li>Perform other related duties as assigned</li>
</ul>
JOB SPECIFICATIONS 
Education
<ul><li>Associate&rsquo;s degree required or comparable combination of relevant education and experience</li>
<li>Fluency in Spanish preferred</li>
</ul>
Experience
<ul><li>Minimum of three (3) years of experience in a customer service position required, preferably in higher education</li>
<li>Experience working with the administration of federal student financial aid programs and admissions preferred</li>
<li>Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required</li>
</ul>
Skills
<ul><li>Responsibility</li>
<li>Teamwork</li>
<li>Adaptability</li>
<li>Listening</li>
<li>Achievement</li>
<li>Information Skills</li>
</ul>
Mental Demands
<ul><li>Display patience, diplomacy, and excellent public relations skills; project professional image.</li>
<li>Ability to serve students of diverse backgrounds, educational levels, and linguistic abilities.</li>
<li>Must be efficient and possess good organization, problem solving, decision making, and complaint resolution skills.</li>
<li>Must use good independent judgment in handling sensitive or difficult situations.</li>
<li>Must maintain highest level of confidentiality</li>
</ul>
Physical Demands
<ul><li>Ability to lift and move up to 25 pounds</li>
<li>Ability to sit for extended periods of time</li>
</ul>
Working Conditions
<ul><li>Able to work indoors in an office setting with extended computer usage daily.</li>
<li>Ability to work evenings and weekends as needed</li>
<li>Ability to handle frequent interruptions.</li>
<li>Travel to off site locations may be required</li>
<li>GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.</li>
</ul>
BENEFITS
<ul><li>Health Coverage: Six health insurance plan options, including one with no health insurance premiums.</li>
<li>Time off: Enjoy substantial vacation time.</li>
<li>Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.</li>
<li>Continuous Learning: Career development and educational opportunities.</li>
<li>Retirement Plans: Secure your future with our retirement options including a state retirement plan.</li>
</ul>
NEXT STEPS / APPLICATION PROCESS
<ul><li>Please complete an application: https://www.grcc.edu/jobs. Submit a cover letter and resume.</li>
<li>The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.</li>
<li>Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.</li>
</ul>
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.</div>

Support Professional, Financial Aid - One Stop Specialist

Rutgers University

<div>
 
 Posting Summary
 
 
 
 Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking an Office Assistant. Reporting to the Director of Campus Programs and Visitor Services, the Office Assistant provides, but is not limited to, program coordination and administrative support to the Office of Graduate and Undergraduate Admissions. The Office Assistant is the first point of contact for visitors to the Office of Graduate and Undergraduate Admissions. He/she/they must be able to professionally manage high-volume welcome/reception and processing areas. This position is responsible for and not limited to the following: Coordination with the Director and the Administrative Coordinator to ensure the day-to-day operations of the Office of Graduate and Undergraduate Admissions are supported. Prioritize tasks and manage the flow of traffic in the welcome/reception and processing areas, handling regular walk-in traffic as well as scheduled appointments/visitors to the office. Manage other duties as assigned throughout the year demonstrating their capability to learn new information, understand it and use that information to be effective in the position. Due to the nature of this position and its open location, this person must maintain an organized, neat, clean, and confidential area; must also ensure that the reception area is always visually pleasing and welcoming to visitors.
 
 
 
 Overview
 
 
 
 The Division of Enrollment Management at Rutgers University&ndash;Newark is dedicated to attracting, admitting, and supporting students throughout their academic journey. The division includes several key areas: One Stop Student Services (which integrates the Office of Financial Aid and the Registrar&rsquo;s Office), the Office of Graduate and Undergraduate Admissions, and the Center for Pre-College Programs. The Office Assistant in the Office of Graduate and Ungraduate Admissions provides day-to-day office support ensuring high-quality, student-centered service delivery. This role supports staff, office workflow, and continuous improvement within the Office of Graduate and Undergraduate Admissions.
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Office Assistant

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