director of user experience

International

<div><div><div><p>User Experience Research, Director Associate</p><ul><li>
International</li><li>
Lisle, Illinois</li><li>
Business Operations</li><li>
Regular Full Time Employee</li><li>
4/13/2026</li><li>
USD $186,400.00/Yr.</li><li>
USD $279,600.00/Yr.</li><li>
59096</li></ul><div></div><div><div><div><div><div><br>
</div></div></div></div></div></div><div></div><div><p>
Job Description<br>
</p><div><br>
<p>Position Overview</p><br>
<br>
<div>The <b>User Experience Research, Director Associate</b> is a senior research leadership role responsible for building and advancing a modern UX research practice across International&rsquo;s expanding portfolio of connected vehicle, digital dealer, and AI‑powered fleet platforms.</div><div></div><div><br>
International is in the middle of a real transformation. The investment is there. What matters now is ensuring these products <i>actually work</i> for the people who rely on them every day&mdash;drivers, fleet operators, and service technicians with real jobs and no patience for broken or frustrating experiences.</div><div>
This role exists to make sure user needs are represented <b>before</b> decisions are locked-in, and not retroactively explained after the fact. It combines hands‑on research execution with people leadership, executive influence, and strategic ownership of how research is practiced in an AI‑shaped product landscape.</div><div></div><div><br>
This position is based at International&rsquo;s corporate headquarters in <b>Lisle, IL</b> (hybrid).</div><div></div><div><b><br>
Why This Role, Why Now</b></div><div>
Most UX research roles evolve from something that already exists. This one is foundational. You would be building a research practice in an industry that has historically lacked one&mdash;at precisely the moment when AI is raising expectations for how well these products must work in real operational environments.</div><div>
If that&rsquo;s the kind of problem you want to spend the next few years solving, we&rsquo;d like to talk.</div>
<br>
<p>Responsibilities</p><br>
<br>
<ul><li>Lead and conduct UX research across the full product lifecycle, including:</li><ul><li>
Discovery and generative research</li><li>
Usability testing</li><li>
Journey mapping</li><li>
Postlaunch validation and continuous learning</li></ul><li>
Serve as a hands‑on researcher while simultaneously leading, coaching, and developing a team of researchers and designers&mdash;remaining close to the work as the organization grows.</li><li>
Establish a sustainable research rhythm where insights are delivered continuously and inform decisions <b>before</b> product direction and specifications are finalized.</li><li>
Define and evolve research methodologies for <b>AI‑powered experiences</b>, including conversational interfaces, predictive systems, and agentic workflows, where user behavior and failure modes differ from traditional software.</li><li>
Leverage AI‑assisted research and synthesis tools thoughtfully to accelerate insight generation while maintaining methodological rigor&mdash;understanding where automation helps and where human judgment remains essential.</li><li>
Partner closely with product management, engineering, and design leaders to ensure user insights are represented in strategy discussions, roadmap planning, and execution.</li><li>
Facilitate and present research findings to senior leadership, influencing product direction, prioritization, and business outcomes through clear, evidence‑based storytelling.</li><li>
Own research planning, staffing, and budget management while measuring and communicating the impact of research in terms that resonate with leadership.</li><li>
Champion customer‑centric thinking across the organization, helping embed user perspective into everyday decision‑making and long‑term planning.</li></ul><div><b>
How You&rsquo;ll Know It&rsquo;s Working</b></div><ul><li>
Product managers seek your input before writing specifications.</li><li>
Roadmap decisions change because of insights generated by your team.</li><li>
User needs are discussed in leadership meetings even when you&rsquo;re not in the room.</li></ul><div>
This role is as much about shaping culture as it is about producing research artifacts.</div>
<br>
<p>Minimum Requirements</p><br>
<br>
<ul><li>Bachelor's degree and at least 9 years of digital product design experience</li><li>
At least 5 years of management experience</li></ul><div>
OR</div><ul><li>
Master's degree and at least 7 years of digital product design experience</li><li>
At least 5 years of management experience</li></ul><div>
OR</div><ul><li>
At least 12 years of digital product design experience</li><li>
At least 5 years of management experience</li></ul>
<br>
<p>Additional Requirements</p><br>
<br>
<ul><li><div>Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)</div></li></ul>
<br>
<p>Desired Skills</p><br>
<br>
<ul><li><b>9+ years of UX research experience </b>with demonstrated impact on product strategy</li><li>
Proven ability to lead research initiatives while remaining actively involved in execution; candidates should have personally run research sessions within the recent past.</li><li>
Strong experience influencing senior stakeholders and executives, including the ability to change perspectives through credible, evidence‑based insight.</li><li>
Demonstrated success conducting research in complex, technical, or operational environments.</li><li>
Familiarity with<b> AI‑driven products</b> and an understanding of how AI changes user behavior, failure modes, and research approaches.</li><li>
Experience using or evaluating<b> AI‑assisted research tools</b> (e.g., synthesis platforms and insights acceleration tools), or strong motivation to develop this expertise.</li><li>
Background in B2B, fleet, industrial, automotive, or enterprise platforms is strongly preferred.</li><li>
Experience building or scaling a UX research practice in an organization where one previously did not exist is a plus.</li><li>
Portfolio or case studies that demonstrate hands‑on research leadership, influence on product decisions, and elevation of user experience quality are highly valued.</li></ul>
<br>
<p>Benefits and Compensation</p><br>
<br>
<div>This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.<br>
<br>
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.</div>
<br>
<p>Company Overview</p><br>
<br>
<div><b>ABOUT TRATON</b><br>
With its brands Scania, MAN, International, and Volkswagen Truck &amp; Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world&rsquo;s leading commercial vehicle manufacturers. The Group&rsquo;s product portfolio comprises trucks, buses, and light-duty commercial vehicles. &ldquo;Transforming Transportation Together. For a sustainable world.&rdquo;: this intention underlines the Company&rsquo;s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group&rsquo;s commercial growth.</div><div></div><div><b><br>
ABOUT INTERNATIONAL</b><br>
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International&reg; trucks and engines and IC Bus&reg; school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite&reg; aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck &amp; Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.</div><div></div><ul><li><br>
International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.</li></ul><br>
<div></div>
<br>
<p>EEO Statement</p><br>
<br>
<div>We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div><div><br>
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.</div></div></div></div></div><p></p>

User Experience Research, Director Associate

University of Central Oklahoma

<div><div><div><b>Position Classification:</b></div></div><div><div>
Regular, full-time, salaried, exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?</div></div><div><div><b>
General Schedule:</b></div></div><div><div>
This position typically works 8:00 am to 5:00 pm, Monday through Friday at UCO's main campus in Edmond, Oklahoma.
</div></div><div><div><b>Job Description: The Director of Research and User Engagement (DRUE)</b></div></div><ul><li><div>
Developing and evaluating integrated information services
</div></li><li><div>Advancing research within and across disciplines
</div></li><li><div>Fostering student learning and academic success</div></li><li><div>
Empowering a culture of assessment and efficiency</div></li></ul><div><div>
The DRUE provides inspirational and strategic leadership, expert policy alignment, and program development as the library continues to reimagine services for seamless delivery.</div></div><div><div>
Information services is defined broadly and embraces scholarly endeavor, student academic success, information literacy in information analysis and management, scholarly communication, and activities that help users examine research problems and identify, interpret, and manage relevant information resources.</div></div><div><div>
The DRUE leads and motivates the Research and Learning librarians and other staff while directing their efforts with student learning, eLearning initiatives, research support services, and user services. The DRUE also provides visionary and innovative leadership for the Information Desk, Interlibrary Loan, and Stacks Management departments.</div></div><div><div>
The DRUE is a member of the Chambers Library senior leadership team and reports to the Executive Director (ED). The DRUE represents the library in areas of strategic importance and plays a critical role in articulating and executing a creative and forward-looking vision of the library in support of UCO's mission to help students succeed.</div></div><div><div>
As a senior leader, the DRUE builds and sustains successful collaborations, employs creative approaches, mentors and empowers employees, fosters cross-departmental functions and relationships, and resolves organizational barriers while promoting user-centered service.</div></div><div><div><b>
Department Specific Essential Job Functions:</b></div></div><ul><li><div>
Collaborates to develop the library's overall strategic goals</div></li><li><div>
Advances students' academic success by designing ample opportunity for development of information seeking and evaluation skills</div></li><li><div>
Oversees work to set priorities for the library's research and learning initiatives and establishes criteria for evaluating success in all aspects of user engagement</div></li><li><div>
Inspires development, promotion, application, and evaluation of services and programs for the library's integration with formal and informal curriculum initiatives</div></li><li><div>
Guides the library's application of best pedagogical theories and practices to promote undergraduate, graduate, and professional student education through work with internal/external partners</div></li><li><div>
Leads the development, promotion, execution, and assessment of a variety of progressive and innovative activities directly supporting students, faculty, and researchers, including using in-person, virtual, and other modalities to deliver expert library research assistance</div></li><li><div>
Works with external entities to develop coalitions and strategic partnerships that ensure the effective support of research and enduring contributions to student academic success</div></li><li><div>
Promotes the use of data-driven analyses for effective decision making</div></li><li><div>
Keeps apprised of developments in AI or other advancements that may impact library user experience</div></li><li><div>
Actively serves on and contributes to university, state, national, and global committees and professional organizations</div></li><li><div>
Performs other duties as assigned</div></li></ul><div><div><b>
Qualifications Required:</b></div></div><ul><li><div>
MLIS from an ALA accredited program</div></li><li><div>
Minimum of five years of working experience in an academic library environment</div></li><li><div>
Evidence of progressively holding leadership roles for a minimum of 2-3 years in an academic library or similarly relevant setting</div></li><li><div>
Demonstrated knowledge of issues and trends in library support of research, scholarship, student learning, and academic success</div></li><li><div>
Demonstrated understanding of the library's role in supporting academic success and in developing, providing, and evaluating research services and programs for students, faculty, and researchers related to the identification, use, interpretation, and management of information and data</div></li><li><div>
Demonstrated ability to develop new models of library support for student learning</div></li><li><div>
Demonstrated leadership experience, flexibility, and collaboration in a rapidly changing environment and efficiently respond to unforeseen circumstances</div></li><li><div>
Demonstrated ability to build and maintain deep partnerships to serve shared goals</div></li><li><div>
Outstanding verbal, written, and presentation skills</div></li><li><div>
Demonstrated record of effective priority setting and policy coordination</div></li></ul><div><div><b>
Qualifications Preferred:</b></div></div><ul><li><div>
Additional graduate or doctorate degree</div></li><li><div>
Familiarity with standard library assessment methods and methodologies</div></li><li><div>
Experience with instruction in a library or other classroom setting</div></li></ul><div><div><b>
Physical Demands:</b></div></div><div><div>
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.</div></div></div>

Chambers Library - Director Research and User Engagement

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Are you interested in shaping the future of entertainment? Are you passionate about research that enables new consumer experiences, business capabilities and drives efficiency? Prime Video is changing the way people watch movies and TV and we want you to join us in that mission!<br>
<br>
Prime Video is seeking a Sr Manager, UX Research to lead a team of researchers delivering impactful, end-to-end research that illuminates new insights and opportunities to delight our customers. We need a highly motivated, strategic leader who can lead and mentor a world-class research team while driving user-centered design and decision-making across the organization.<br>
<br>
As a Sr Manager, UX Research you will be a key strategic partner to product and design leadership, shaping our product strategy through data-driven insights and building research capabilities that scale across major product teams. You will be responsible for developing and executing a comprehensive research strategy for your team, guiding them to perform research that creates insightful findings. You will lead your team in daily interactions with product managers, designers, engineers, applied scientists, data scientists, marketing, and research peers to understand and guide research needs across the organization, ensuring research drives meaningful impact as measured by both incremental changes to product design and development roadmaps; as well as influencing product and design visioning investments.<br>
<br>
As an ideal candidate, you have deep experience leading research teams and a proven track record of building research capabilities within organizations. You understand user research methods and best practices at an expert level, and you know how to coach others to develop these skills. You have a nimble, creative and pragmatic approach to research strategy, and you're interested in pushing the boundaries of research while maintaining rigor. You are a mixed methods leader who can guide both qualitative and quantitative research efforts. You easily move between big picture thinking and obsessing about the details. You can provide clear direction while empowering your team to work independently, and you're capable of managing multiple overlapping projects across your team.<br>
<br>
Key job responsibilities<br>
<ul><li>Proven leadership experience managing and mentoring UX researchers, with a track record of developing talent and building high-performing teams</li><li>End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) and the ability to coach others in these areas</li><li>Strategic thinking skills to develop research roadmaps that align with business objectives and product strategy</li><li>Experience establishing research operations, processes, best practices that scale across teams and the ability to evangelize research across the organization</li><li>Hands-on experience with diverse research methods including: lab-based user testing, survey design, remote testing, prototype testing, and iterative testing. Experience managing both quantitative and qualitative research efforts.
</li><li>Strong stakeholder management skills and the ability to influence product decisions at all levels of the organization</li><li>Ability to balance team workload, prioritize projects, and meet ambitious deadlines while maintaining high-quality standards</li><li>Experience partnering with data science, analytics, and marketing teams to bring together multiple data sources</li><li>Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization</li><li>Ability to work within novel research spaces and guide teams through ambiguity</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>12+ years of proven success leading User Research projects with demonstrated impact</li><li>3+ years of people management experience, including hiring, mentoring, and performance management</li><li>A strong research portfolio demonstrating past work experience, team leadership, and deliverables (e.g., study plans, reports, research strategies)</li><li>BS in HCDE, Human Factors, Cognitive Psychology, Marketing, or related field</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>BS in HCDE, Human Factors, Cognitive Psychology, Marketing, or related field</li><li>Experience building research teams from the ground up or scaling research capabilities within organizations</li><li>Experience working on AI-powered products or emerging technologies</li><li>Track record of establishing research operations and democratizing research practices across organizations</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Culver City - 199,200.00 - 269,500.00 USD annually<br>
USA, CA, San Francisco - 219,100.00 - 296,500.00 USD annually<br>
USA, WA, SEATTLE - 199,200.00 - 269,500.00 USD annually</div><p></p>

Sr Manager, UX Research, Prime Video Experience Design (PVXD)

SCA Health

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div>
We are seeking a motivated individual to join our HR Strategic Enablement team as a Associate Director, Change and Experience (C&amp;E). In this role, will develop and implement strategies for cultural alignment and employee experience of large scale projects and acquired entities (AEs) by orchestrating change management tracking and execution. Collaborating with partners across HR M&amp;A, HRBPs, and COE leads, this role supports broad HR initiatives that require guiding leaders and employees through successful integration and positive employee experiences. Managing a portfolio of large scale initiatives, the Associate Director aligns human experience with business strategy, proactively identifying customer needs. They create and manage change management plans for large scale initiatives, addressing various aspects like policies, culture, training, and leadership. Collaborating with the Org Effectiveness team, they turn data into actionable insights and clear, relevant recommendations. Additionally, they participate in and/or lead initiatives that benefit the overall organization. This role reports directly to the Senior Director, HR M&amp;A, Strategy &amp; Transformation.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li><b>
Portfolio Management: </b>Design and implement C&amp;E strategies (culture alignment, listening, change management) for medium-large strategic initiatives, balancing consistency with flexibility for each. Ability to manage multiple projects within the same timeframe, and pivot effectively from an established plan as business and people needs change.</li><li><b>
Human-centered Design:</b> Understand the initiative and/or integration journey for employees and leaders, highlighting common themes and unique needs to improve experiences. Create experiences (facilitation, listening sessions, etc.) that are fully relevant to the needs of the target audience and business.</li><li><b>
Collaboration:</b> Promote cross-functional teamwork and provide strategic consultation and tactical support using culture and change management frameworks.</li><li><b>
Continuous Improvement:</b> Lead efforts to continuously improve capability and strategic enablement processes.</li></ul><div></div><div><b><br>
Business Contextual Challenges:</b></div><ul><li>
Deliver rapidly changing strategies, approaches, products, and services under high uncertainty and ambiguity, as strategies evolve and unexpected needs arise</li><li>
Build acumen of segments, markets, and workforces; ability to influence leaders at a senior level</li><li>
Collaborate with and influence through a variety of internal partners with varying levels of culture/experience knowledge and buy-in</li></ul><div></div><div><b><br>
Mission Critical Roles-Identify highest priority
</b></div><ul><li>Support Change Initiatives
</li><li>Network &amp; Collaborate</li><li>
Produce Results
</li><li>Apply Perspective</li></ul><div></div><div><b><br>
Leadership Practices:
</b></div><ul><li>Growth Mindset</li><li>
Critical Thinking</li><li>
Engaging with Leaders</li><li>
Resilience &amp; Resourcefulness</li><li>
Fostering Innovation</li><li>
Being Customer Centric</li><li>
Collaborating</li><li>
Communicating Effectively</li><li>
Facilitating Execution Plans</li><li>
Assuring Results</li><li>
Managing Conflict</li><li>
Communicating Enterprise Purpose</li></ul><br>
<div></div>
Qualifications:<br>
<div></div><ul><li>
8+ years of professional work experience.</li><li>
3+ years of experience developing strategies to improve employee and/or leader experiences.</li><li>
2+ years of leading change for large projects.</li><li>
Proven success in:<ul><li>
Developing People strategies relevant to business strategies and needs.</li><li>
Using data and insights to drive action.</li><li>
Building cross-functional collaboration.</li><li>
Integrating and driving adoption of new methodologies.</li><li>
Creating and executing change management plans.</li><li>
Communicating effectively with various stakeholders, including executives and employees.</li></ul></li></ul><div></div><ul><li><b><br>
Preferred Qualifications:
</b><ul><li>People leadership experience</li><li>
Change Management Certification</li></ul></li></ul><div>
If you are passionate about driving cultural transformation and facilitating successful acquisitions, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our organization!</div><div></div><div><b><br>
EEO Statement</b></div><div>
We value Diversity, Inclusion, and Belonging at Surgical Care Affiliates: SCA is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, national origin, disability and genetic information, or any other characteristic protected by law.</div><div><br>
</div><div>We are a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div><br>
<div></div>
Min: USD $130,000.00/Yr. Max: USD $160,000.00/Yr.</div>

Change and Experience Associate Director

Mimecast

<div><p><b>Director, Web Experience &amp; Optimization - </b><i>Hybrid &ndash; Lexington, MA or Remote &ndash; USA</i></p><p></p><p>
We are looking for a transformational web leader to reimagine and rebuild our digital front door. As Director of Web Experience &amp; Optimization, you will own the strategy, execution, and continuous improvement of our corporate web presence&mdash;and lead a significant digital transformation initiative: migrating from a legacy, monolithic web platform to a modern, composable architecture that empowers marketers to move at the speed of business.</p><p></p><p>
This is not a maintain‑and‑optimize role. We need a builder who can architect the future while managing the present&mdash;someone who sees AI and automation as essential tools for personalization, testing, and scale. You will democratize content creation, eliminate technical bottlenecks, and create a web experience engine that is fast, flexible, and fiercely focused on conversion.</p><p></p><p>
The ideal candidate is equal parts strategist, technologist, and operator. You are a trusted business partner who speaks the language of marketing, sales, and engineering with equal fluency. You thrive on reducing friction, challenging the status quo, and building teams that punch above their weight.</p><p></p><p><b>
The Opportunity</b></p><p><br>
Your signature initiative will be leading the end‑to‑end migration of our website from an antiquated, developer‑dependent platform to a modern, modular architecture (headless CMS, composable DXP, or similar). This transformation will unlock agility, enable self‑service content publishing for marketing teams, dramatically reduce time‑to‑market, and position our web presence for the next era of AI‑powered experiences.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Lead the full web platform transformation, from requirements and vendor evaluation to implementation, rollout, and ongoing optimization.</li><li>
Architect a modular, API‑first digital ecosystem that integrates seamlessly with our martech stack, including CRM, MAP, CDP, analytics, and personalization tools.</li><li>
Build intuitive no‑code/low‑code workflows that empower marketers to publish content, launch campaigns, and run experiments without developer support.</li><li>
Establish governance, design systems, and component libraries that balance consistency with speed and flexibility.</li><li>
Champion the use of AI&mdash;powering personalization, dynamic content, intelligent search/chat, testing automation, and accelerated content creation.</li><li>
Lead a robust experimentation and optimization program grounded in data, rapid iteration, and evidence‑based decision making.</li><li>
Partner with Demand Gen, Product Marketing, Brand, and Sales to translate business objectives into compelling, conversion‑driving web experiences.</li><li>
Proactively identify friction across the buyer journey and lead cross‑functional initiatives to remove it.</li><li>
Own web KPIs (traffic, engagement, conversions, technical performance, SEO/AEO) and establish reporting cadences that drive accountability across stakeholders.</li><li>
Build and develop a high‑performing Web Experience team, while managing agency/partner relationships to extend capacity and maintain quality.</li></ul><p></p><p><b>
What You'll Bring</b></p><ul><li>
Deep experience in web strategy, digital experience, or martech leadership in B2B technology or SaaS environments.</li><li>
Proven success leading major website re‑platforming or digital transformation initiatives involving modern architectures.</li><li>
Expertise with headless CMS platforms (e.g., Contentful, Sanity, Strapi), composable DXPs, and JAMstack ecosystems.</li><li>
Hands‑on experience with AI‑powered personalization, testing platforms (Optimizely, VWO, LaunchDarkly), and analytics tools (GA4, Amplitude, Heap).</li><li>
Strong technical acumen and the ability to engage confidently with engineering teams on APIs, performance, CI/CD, and frontend frameworks.</li><li>
Exceptional project and stakeholder management skills, especially across multi‑team, multi‑dependency initiatives.</li><li>
A solution‑oriented mindset with a focus on eliminating friction and delivering measurable impact.</li><li>
Excellent communication skills and the ability to influence diverse stakeholders.</li><li>
Bonus: Experience with AI content tools (e.g., Jasper, Writer), CRO experimentation portfolios, CDPs such as Segment or mParticle, and certifications in analytics or optimization platforms.</li></ul><p></p><p>
The base salary range for this position is $156,000 $234,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.</p><p></p><p>
#LI-ND1</p><p></p><p><b>
Belonging at Mimecast</b></p><p></p><p>
Cybersecurity is a community effort. That&rsquo;s why we&rsquo;re committed to building an inclusive, diverse community that celebrates and welcomes everyone &ndash; unless they&rsquo;re a cybercriminal, of course.</p><p></p><p>
We&rsquo;re proud to be an Equal Opportunity and Affirmative Action Employer, and we&rsquo;d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.</p><p></p><p>
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won&rsquo;t affect your application.</p><p></p><p>
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.</p><p></p><p><i>
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.</i></p><p></p><p><i>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.</i></p></div>

Director, Web Experience and Optimization

Aza Health

<p></p><div><p>This is a full-time position. Monday-Thursday, 8:00 am-6:30 pm.</p><p></p><p><b><br>
POSITION RESPONSIBILITIES</b></p><ul><li>
Ability to stand or sit for extended time periods during the workday. Must adhere to universal precautions, to include blood borne pathogen protection, at all times.</li><li>
As an applications expert, train end-users, as necessary.</li><li>
Perform an employee orientation program for new employees.</li><li>
Provide Level 1 end-user application support for Practice Management System, Electronic Medical Records, Electronic Dental Records, Population Health, etc.</li><li>
Verify correct use of software systems. Conduct proficiency checklist for all end-users on a regular basis. Submit to IT Director. Consult with Center Management team to develop performance improvement measures.</li><li>
Evaluate training effectiveness to ensure that employees learn and that the training helps AH to meet its strategic goals and achieve results.</li><li>
Analyze training needs to suggest to the IT Director new training programs or modifications to improve existing programs.</li><li>
Document and monitor completion of end-user training utilizing Training Manager software.</li><li>
Perform and submit various monthly audits to the IT Director. Review all results with the end-user, including audits performed by Corporate, for appropriate remedial training, as necessary.</li><li>
Maintain training spreadsheet of existing employees that have completed retraining. Submit to IT Director on a monthly basis.</li><li>
Participate and disseminate pertinent information at Center and/or Department meetings.</li><li>
Assist with software revisions/updates and test thoroughly before implementing in the Production Database by partnering with appropriate staff. Provide training related to revisions.</li><li>
Understand and stay current with company processes and procedures and operating manuals are current.</li><li>
Understands the different health related documents and files them into the legal health record with accuracy. (Inclusive of correct document type, correct patient and correct PAQ).</li><li>
Asks questions about documents that are not easily identifiable for filing into the right document type in ICS.</li><li>
Communicates with Supervisor about documents that are not easily identifiable or when a pattern of incorrect documents being sent is noticed.</li><li>
Reviews EHR to obtain the Clinician who ordered the referral and files document to the correct Clinician&rsquo;s Provider Approval Queue (PAQ).</li><li>
Identifies documents that should not be sent to the Clinician&rsquo;s PAQ and moves them to the appropriate folder on the shared drive (i.e., requests for medical records, center documents).</li></ul><p></p><p><b><br>
EDUCATION</b></p><ul><li>
High School diploma or equivalent.</li><li>
Minimum of 2 years&rsquo; experience in a clinical setting and Minimum of 2 years on Medical Billing/Collections.</li></ul><p></p><p><b><br>
EXPERIENCE</b></p><ul><li>
Two to four years</li></ul></div>

EHR Clerical Trainer (Administration-Palatka)

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $84,000 - $95,000 Annually</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div><br>
<div></div>
<p></p>
<p>Position Summary</p>
<p>
The Associate Director of Website and Brand Design reports to the Director of Strategic Communications and serves as the primary steward of Columbia College's digital presence and visual brand identity. This role is responsible for leading a comprehensive overhaul of the Columbia College website while maintaining brand consistency across all digital and print communications channels. The Associate Director will manage the Digital Content Manager and freelancers. The person in this role will collaborate with internal IT teams, external vendors and stakeholders across the College to create an exceptional website user experience that reflects Columbia College's academic distinction and serves the needs of prospective students, current students, alumni, faculty and the broader community.</p>
<p></p>
<p>Responsibilities</p>
<ul>
<li>Website Management and Development
<ul><li>Lead the complete redesign and content reorganization of the Columbia College website, from strategic planning through implementation and launch.</li>
<li>Manage all aspects of the Columbia College website content using Drupal, including site navigation, content organization and ongoing content and media maintenance, as needed.</li>
<li>Collaborate closely with the Columbia College IT (CCIT) team and external vendors to ensure technical excellence and timely project delivery.</li>
<li>Apply user experience (UX) best practices to create intuitive, accessible and engaging digital experiences for diverse audiences.</li>
<li>Conduct user research, usability testing and analytics review to inform design decisions and continuous improvement.</li>
<li>In partnership with CCIT, ensure all web properties meet WCAG 2.1 AA accessibility standards and ADA compliance requirements.</li>
<li>Implement and monitor web analytics using tools such as Google Analytics to track performance and inform optimization strategies.</li>
<li>Stay current with web design trends, emerging technologies and best practices in higher education digital communications.</li>
</ul></li><li>Project and Stakeholder Management
<ul><li>Manage complex, multi-phase projects involving numerous high-level stakeholders across the College.</li>
<li>Coordinate with academic departments, admissions, student life, advancement and other key partners to gather requirements and ensure project success.</li>
<li>Facilitate cross-functional collaboration between communications, CCIT and other teams.</li>
<li>Manage relationships with external vendors, freelancers and contractors, including scope definition, timeline management and quality assurance.</li>
<li>Develop project plans, timelines and deliverables for web and brand initiatives.</li>
<li>Communicate project status, challenges and recommendations to the Director of Strategic Communications and other stakeholders.</li>
<li>Balance competing priorities and manage multiple projects simultaneously while maintaining high standards of quality.</li>
</ul></li><li>Brand Management and Design
<ul><li>Manage the Digital Content Manager and oversee all graphic design produced.</li>
<li>Serve as the guardian of the Columbia College brand, ensuring visual and messaging consistency across all communications channels including web, print, social media and newsletters.</li>
<li>Update, refine and create comprehensive brand guidelines that articulate Columbia College's visual identity, voice and design standards.</li>
<li>Create graphic design elements, as needed.</li>
<li>Ensure all Columbia College internal partners and departments adhere to established brand guidelines.</li>
<li>Provide brand guidance, training and resources to internal stakeholders to maintain brand integrity.</li>
<li>Oversee brand application across digital channels including social media graphics and email newsletters.</li>
</ul></li><li>Other duties as assigned</li>
</ul>
<p></p><p>Minimum Qualifications</p>
<ul>
<li>Bachelor's degree in related field required.</li>
<li>3-5 years of professional experience managing and designing websites, preferably in higher education or similarly complex organizations.</li>
<li>Demonstrated experience leading website redesign projects from conception through launch.</li>
<li>Proven track record of brand management and development across multiple channels.</li>
<li>Experience managing projects with multiple stakeholders and competing priorities.</li>
<li>Familiarity with managing freelancers, vendors or external contractors.</li>
<li>Proficiency in website content management systems (Drupal 10 preferred).</li>
<li>Strong user experience (UX) and user interface (UI) design skills with demonstrated ability to create intuitive, user-centered digital experiences.</li>
<li>Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Microsoft Office Suite and Google Workspace.</li>
<li>Competency in modern web design tools such as Figma, Sketch or similar platforms.</li>
<li>Working knowledge of HTML, CSS, and responsive design principles.</li>
<li>Familiarity with web accessibility standards (WCAG 2.1) and ADA compliance requirements.</li>
<li>Experience with web analytics platforms (Google Analytics or similar).</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Exceptional visual design skills with a strong portfolio demonstrating range and quality.</li>
<li>Excellent project management and organizational skills with meticulous attention to detail.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to translate complex requirements into clear, effective design solutions.</li>
<li>Collaborative mindset with ability to work effectively across diverse teams.</li>
<li>Strategic thinking and problem-solving abilities.</li>
<li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li>
<li>Flexibility and adaptability in response to changing needs and priorities.</li>
<li>Understanding of SEO best practices and their application to web design.</li>
</ul>
<p>**Applications submitted without portfolio of website and graphic and brand design work will not be considered**</p>
<p></p>
<p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Associate Director of Website and Design

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