director of user experience

Supertech Group

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.</p><p></p><p><b>
Job Overview</b></p><p>
The Director of Experience will lead the design, delivery, and continuous improvement of customer and user experiences across all webook.com touchpoints. This role blends strategy, design thinking, and operational excellence to ensure seamless, engaging, and consistent experiences for both B2B and B2C audiences.</p><p>
You will collaborate closely with all relevant departments to translate user insights into impactful experience improvements that drive satisfaction, loyalty, and business growth.</p><p></p><p><b>
Key Responsibilities:
</b></p><p><b>Experience Strategy &amp; Execution</b></p><ul>
<li>
Translate the company&rsquo;s customer experience vision into actionable plans and measurable outcomes.</li>
<li>Lead initiatives to enhance end-to-end customer and user journeys across digital and service channels.</li>
<li>Stay ahead of experience trends, best practices, and emerging technologies to guide innovation.</li>
<li>Develop and manage the experience roadmap and related budgets.</li>
</ul><p><b>
Team Leadership &amp; Development</b></p><ul>
<li>
Collaborate with multidisciplinary team of UX designers, researchers, and journey specialists.</li>
<li>Manage The customer support leads to enhance service standards and ensure alignment with experience goals.</li>
<li>Foster a culture of empathy, collaboration, and innovation within the experience function.</li>
</ul><p><b>
Experience Design &amp; Research</b></p><ul>
<li>
Lead customer journey mapping, persona development, and service blueprinting activities.</li>
<li>Oversee research programs to uncover user needs, pain points, and opportunities for improvement.</li>
<li>Define and monitor experience KPIs and customer satisfaction metrics (CSAT, NPS, CES).</li>
</ul><p><b>
Customer Support &amp; Operations</b></p><ul>
<li>
Manage the Support team to enhance self-service capabilities and streamline customer interactions.</li>
<li>Support implementation of new tools and automation to improve efficiency and response times.</li>
<li>Ensure consistent communication standards and escalation processes are in place.</li>
</ul><p><b>
Technology &amp; Experience Tools</b></p><ul>
<li>
Partner with IT and Product teams to implement and optimize CX and UX tools (CRM, chatbots, analytics, feedback systems).</li>
<li>Support the integration of AI-driven customer support tools, personalization, automation, and sentiment analysis tools.</li>
<li>Champion data-informed decision-making by leveraging experience analytics and insights.</li>
</ul><p><b>
Cross-functional Collaboration</b></p><ul>
<li>
Work closely with Product, Marketing, and Operations to ensure experience strategy aligns with business priorities.</li>
<li>Translate customer insights into actionable recommendations that influence product and service design.</li>
<li>Establish feedback loops across departments to ensure continuous improvement.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
8+ years of experience in customer or user experience, service design, or related field.</li>
<li>3&ndash;5 years of leadership experience managing cross-functional or design-focused teams.</li>
<li>Proven record of improving customer experience within digital platforms (SaaS, e-commerce, or tech-driven organizations).</li>
<li>Strong understanding of UX, journey mapping, and design thinking methodologies.</li>
<li>Experience implementing experience measurement frameworks (NPS, CSAT, CES, VOC).</li>
<li>Solid grasp of omnichannel experience management and digital experience technologies.</li>
<li>Excellent stakeholder management, communication, and presentation skills.</li>
<li>Bachelor&rsquo;s degree required; Master&rsquo;s in a related field preferred.</li>
<li>Familiarity with agile delivery environments.</li>
<li>Experience working in fast-paced, high-growth environments is a plus.</li></ul></div>

Director of Experience

BlackRock

<div><div><div>Location:</div>
<div><div><b>Bengaluru, Karnataka</b></div>
</div></div><div><div>Team:</div>
<div><b>Technology Design</b></div>
</div><div>Job Requisition #: <b>R257494</b></div>
<div>Date posted: <b>Oct. 23, 2025</b></div></div><p></p>
<br><div><h2 class="jobSectionHeader"><b>Job description</b></h2>
<div><p><b>About this role</b></p><p><b>
As a seasoned UX Interaction Designer, you will:</b></p><ul><li><p>
Interview users / stakeholders and extract information from users thru inquisitive, thoughtful, and tactical questioning</p></li><li><p>
Author user flows, user journeys, and journey maps</p></li><li><p>
Prototype using a pre-defined UI pattern library using Figma</p></li><li><p>
Familiar with AI Prompts, AI Agents, and Agentic workflows</p></li><li><p>
Collaborate with the Aladdin Design Team to apply UX governance across projects; collaborate and assist in the evolution of BlackRock design patterns where gaps arise.</p></li><li><p>
Design high fidelity comps and prototypes primarily using Figma.</p></li><li><p>
UX Research - Assist on the continued development of an action tracking framework to acutely monitor user actions, behaviors, patterns and ideate new experiences to automate cyclical, high-value, frequent user actions through predictive behavioral analysis and next generation UX-related automations. Guide technologists on what user scenarios to track and introduce ideas and methods to decrease time to task completion, overall process and workflow optimization.</p></li><li><p>
Extensive experience working with established design systems and design libraries, while acutely following established interaction design patterns.</p></li><li><p>
Innovate, conceptualize, design, and pilot new capabilities to simplify our clients&rsquo; business problems</p></li><li><p>
Work closely with stakeholders, end users, full stack developers, systems engineers, front-end developers, data scientists, financial modelers, program managers, platform operators, and client teams to design, prototype, assist in defining our product strategy and roadmap</p></li><li><p>
Learn new things and have fun as part of an awesome team</p></li></ul><p><b>
What you&rsquo;ll do:</b></p><ul><li><p>
Work within a multi-disciplinary team to drive the firm's platform transformation strategy</p></li><li><p>
Drive the product in the right direction, from strategic vision to roadmaps to design execution</p></li><li><p>
Drive alignment and transparency of that vision, engaging in conversation with internal partners and end-users alike</p></li><li><p>
Partner with program managers and engineering leads to drive execution of that vision, sprint-by-sprint, across the product lifecycle</p></li><li><p>
Champion internal initiatives and drive new ways of working across the team</p></li><li><p>
Collaborate with both local India teams and US-based teams (NYC time zone). You will be expected to be available until 12 noon EDT to accommodate US-based teams.</p></li></ul><p><b><br>
Who you are:</b></p><ul><li><p>
5-8 years&rsquo; experience as an expert UX Designer, Interaction Designer, and mid-level mentor who is excited by the idea of contributing to our vision</p></li><li><p>
You have a hunger for UX, emerging technologies, AI, LLMs, smart UI, complex UI, and find advanced UI projects to be stimulating</p></li><li><p>
Proficiency in Figma and familiar with Figma Make prompt-to-design</p></li><li><p>
You have an affinity for data visualization or want to learn</p></li><li><p>
Fitts&rsquo;s Law, Miller&rsquo;s Law, Hick&rsquo;s Law are not foreign concepts to you.</p></li><li><p>
You have experience with data and/or analytic pipelines, in or out of FinTech</p></li><li><p>
You are a technologist at heart and curious by nature</p></li><li><p>
You have excellent written and verbal communication skills, including an ability to deliver presentations and communicate up and down an organization</p></li><li><p>
You know how to influence decision-making &ndash; at all levels and across contexts &ndash; within an organization</p></li><li><p>
You are comfortable with ambiguity, and finding signal from noise</p></li><li><p>
You love design and data, employing both to your approach to solve problems.</p></li><li><p>
You enjoy rolling up your sleeves and getting into the weeds of interaction design, wanting to understand the full day in the life of our users, and not just the screens you are assigned to create and author. You enjoy working with GenAI, ChatGPT, etc.</p></li></ul><p><b><br>
Requirements for Consideration</b></p><ul><li><p><b>
Strong Portfolio</b> &ndash; Only candidates with strong portfolios will be considered. If your online work or PDF is <b><i>password protected</i></b>, be sure to include it when submitting your application. We would like to see examples of high-fidelity comps, workflows, wired prototype boards, and user flows / user journey mapping artifacts. We are looking for someone who knows how to tackle very complex user interface design, such as enterprise platforms, query builders, AI agents, advanced automation tooling, and complex UI pattern experiences. <b><i>Portfolios filled with WP examples, need not apply.</i></b></p></li><li><p><b>
Prompt Engineering Experience &ndash; </b>Candidates must have solid prompt engineering experience, experience with several LLMs such as ChatGPT, Grok, Copilot, Gemini) and familiarity of other AI tools to compound your productivity</p></li><li><p><b>
Strong Brand Experience &ndash; </b>Candidates with multiple years at a Fortune 500 is preferred.</p></li><li><p><b>
Solid UX Fundamentals </b>&ndash; You should have a solid understanding of UX Design Best Practices and should have no problem articulating design decisions with stakeholders and external clients. You should exhibit the ability to take subjectivity out of design decisions and rely more on UX fundamentals, split testing results, and data-driven decisions.</p></li><li><p><b>
Complex UI</b> - Examples of complex UI, smart UI, advanced filters, menu systems, accordions, multi-step workflows, modals, non-modals, conditional views, menus on demand, enterprise application UI, and data visualization are a plus.</p></li></ul><p><b>
*** Only candidates with portfolios or links/passwords to examples of work will be considered. No exceptions. Examples of Miro boards, user flows, user journeys, card sorting, and/or stitched prototype canvases to articulate deliverables beyond UX Design is preferred ***</b></p><p><b><br>
Our benefits</b><br>
<br>
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p><p><b>
Our hybrid work model</b></p><p>
BlackRock&rsquo;s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person &ndash; aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.</p><p><b>
About BlackRock</b></p><p>
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children&rsquo;s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.</p><p>
This mission would not be possible without our smartest investment &ndash; the one we make in our employees. It&rsquo;s why we&rsquo;re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.</p><p>
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock</p><p></p><p>
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.</p></div>
<div><div><b>Job Requisition #</b>
<br>
R257494</div></div></div><p></p>

UX Interaction Designer, Vice President

Ion Group

<div> <div> <b>Key Responsibilities:</b> <ul> <li> <b>Backlog Management &amp; Feature Prioritization:</b> </li> <li>Collaborate with the Product Lead and stakeholders to define and deconstruct complex business needs into clear and concise user stories and acceptance criteria.</li> <li>Develop, maintain, and prioritize the product backlog for multiple development squads, ensuring alignment with the project roadmap and MVP launch features. </li> <li>Champion the development of core functionalities, including a frictionless digital onboarding process, flexible subscription models, intelligent usage management, and a secure digital wallet.</li> <div>  </div> <li> <b>User Journey &amp; Experience Validation:</b> </li> <li>Take full ownership of defining, validating, and optimizing user journeys, including pre-defined, user-triggered journeys for account management and data visualization.</li> <li>Ensure all user journeys are intuitive and that AI-powered recommendations are personalized and effective.</li> <li>Collaborate closely with our Product Designers to build out a scalable Figma Design System and a UI Storybook to ensure pixel-perfect builds and development efficiency. </li> <div>  </div> <li> <b>AI Integration &amp; Dynamic UI:</b> </li> <li>Translate business process flows and user needs into functional requirements for the application's AI systems.</li> <li>Collaborate with technical teams on the implementation of AI-driven, adaptive user interfaces that respond to user interactions and requests in real-time.</li> <li>Support the development of a flexible AI integration architecture designed to be scalable and accommodate various large language models and providers.</li> <div>  </div> <li> <b>Stakeholder &amp; Team Alignment:</b> </li> <li>Serve as the primary point of contact and subject matter expert on business processes for the development teams and client SMEs.</li> <li>Facilitate clear communication between business stakeholders, design teams, and engineering squads to ensure a shared understanding of product goals.</li> <li>Actively participate in agile ceremonies, including sprint planning, reviews, and retrospectives, to drive continuous improvement and ensure timely delivery.</li> <li>Be present on-site in Dubai 4+ days per week</li> </ul>  </div> </div>

Product Owner, AI-Driven Mobile Experience

Ministry of Education Dubai

<b><br>Job Description</b><br>Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership.<br>Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market.<br>The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness.<br>Department Definition:<br>As our Director of Digital Experience, you will lead the Ministry s digital transformation journey through a customer-centric lens, enhancing satisfaction, engagement, and productivity across all services and channels. You will work cross-functionally, driving innovation in digital experience design, application development, and user adoption strategies. You will play a pivotal role in aligning digital transformation initiatives with the Ministry s objectives, ensuring seamless and differentiated experiences for internal and external stakeholders.<br><b>Main Job Duties &amp; Responsibilities</b>:<br>Leading Digital Experience Strategy &amp; Transformation:<br>- Spearhead comprehensive customer experience strategies by defining customer personas, optimizing journeys, and driving transformation initiatives to deliver innovative, seamless experiences.<br>Overseeing Customer Experience Design:<br>- Lead the creation of intuitive, accessible, and impactful user journeys that enhance satisfaction, engagement, and usability across all platforms.<br>Driving Digital Application Development:<br>- Oversee high-quality, scalable digital solutions, ensuring alignment with evolving needs while integrating emerging technologies to enhance operational efficiency.<br>Ensuring User Adoption &amp; Productivity:<br>- Drive change management strategies that foster user adoption, engagement, and satisfaction, collaborating with key stakeholders to deliver impactful results.<br><b>Skills</b><br>- 15+ years of experience in digital experience management, customer experience design, or digital transformation roles.<br>- 10+ years of experience in multi-team management and leadership roles.<br>- A bachelor s or master s degree in computer science, Information Technology, Business Administration or within a relevant field.<br>- Proven success leading digital transformation initiatives, including building systems or services from scratch or scaling them in dynamic environments such as startups.<br>- Proficiency in UI/UX principles, Agile methodologies, and customer-centric digital solutions.<br>- Expertise in emerging technologies like AI and blockchain, with experience in DevOps and CI/CD for scalable digital transformation.<br>- Strong experience in change management practices and driving user adoption.<br>- Technical acumen, especially in software development or software architectures.<br>- Excellent leadership, program management, and stakeholder alignment skills.<br>- Speaking, Reading &amp; Writing (English &amp; Arabic).<br>

Director - IT Digital Experience

DICETEK LLC

<div><p>Responsible for the delivery of User Experience and Design framework across Consumer Digital Channels, leveraging best practice user experience and design thinking principles. Responsible for the design thinking, service design and user experience and interface design across all digital platforms.</p><p></p><p><br>
Responsible for building and leading the talented team of UX designers and embedding design thinking across all digital delivery</p><p>
</p><p>This person must have an inquisitive and logical approach whilst also keeping up with the latest Digital techniques.
</p><p>Leverage Market and Customer insights to feed into and shape the Digital experience across the banks channels.</p><p><b>
Specialist experience in the following platforms and activities is critical to the role:</b></p><p>
&sect; 10+ years&rsquo; experience in managing user experience and design in a digital environment</p><p>
&sect; Excellent planning and communication skills</p><p>
&sect; Experience in implementing design systems and leveraging best practice tools including Sketch and Figma</p><p>
&sect; Strong liaison experience with design agencies</p><p>
&sect; digital savvy and possess a working understanding/experience in Agile including strategy, requirements definition, design, usability, content development, web development, and QA.
</p><p></p><p><b>QUALIFICATIONS &amp; EXPERIENCE:
&#61607;</b></p><p>Passion for Digital User Experience and User Interface Design
&#61607;</p><p>Execution centric with a passion for outstanding deliverables</p><p>
&#61607;5+ years experience in managing digital customer experience and design</p><p>
&#61607;Excellent planning and communication skills</p><p>
&#61607;Strong liaison experience with development agencies</p><p>
&#61607;web savvy and possess a working understanding/experience in Agile including strategy, requirements definition, design, usability, content development, web development, and QA.</p></div><p></p>

Lead, User Experience and Design

Piedmont Healthcare

<p></p><div><div><div><h1 class="jobSectionHeader"><b>Director - Patient Experience</b></h1>
<p>Description:</p><p><b>
JOB PURPOSE:</b><br>
Responsible for providing a variety of patient care activities under the supervision of a physician, advanced practice provider (APP), or registered nurse in accordance with established guidelines and standards. Demonstrates advanced technical skills and provides peer leadership in the physician practice setting.</p><p>
KEY RESPONSIBILITIES:<br>
1. Serves as a project coach/consultant for projects and consulting opportunities to further the healthcare improvement knowledge gained within PHC.<br>
2. Creates service teams and implements tactics to increase patient, physician and employee satisfaction, in order to increase market share, decrease risk and errors and decrease turnover.<br>
3. Formulates and supports an accountability task force that will implement an organization wide leadership evaluation system to hardwire objective accountability.<br>
4. Develops leaders in key areas to achieve organizational desired results through the Piedmont leadership development institute programs.<br>
5. Augments implementation and revision of best care practices via coaching, mentoring and teaching adults, and leading and facilitating teams.<br>
6. Acts as a resource to PHC teams and various projects and services as a trusted change agent related to various groups and individuals charged with PHC clinical and non-clinical operations.<br>
7. Oversees and tracks travel, consulting and office budgets as appropriate. Tracks budgetary implications of PHC service excellence projects.<br>
8. Coordinates and reviews both the PHC and individual facilitys data and processes to develop and execute plans to resolve quality issues.<br>
9. Facilitates multidisciplinary meetings with clinicians, physicians and/or managers.<br>
10. Implements multiple simultaneous projects by regularly assessing the progress and the effectiveness of component tasks, and by seeking input and/or assistance to overcome barriers.</p>
Qualifications:<p>
MINIMUM EDUCATION REQUIRED:<br>
Bachelors Degree<br>
MINIMUM EXPERIENCE REQUIRED:<br>
Five (5) years of progressively responsible professional work experience in leading and participating in customer service improvement programs, coaching efforts and programs, or a closely related field, in a healthcare setting is required.<br>
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:<br>
None.<br>
ADDITIONAL QUALIFICATIONS:<br>
Certified Executive coaching experience is preferred.</p></div><br>
<p></p>
</div><div><div><div><h2 class="jobSectionHeader"><b>Position Information</b></h2>
<div><div><b>LOCATION</b></div>
<div>Athens, Georgia</div>
</div><div><div><b>POSTED</b></div>
<div>10/24/2025</div>
</div><div><div><b>TYPE</b></div>
<div>Professional</div>
</div><div><div><b>SCHEDULE</b></div>
<div>Full-time</div>
</div><div><div><b>SHIFT</b></div>
<div>Day Job</div>
</div><div><div><b>JOB ID</b></div>
<div>3005929</div></div></div></div></div></div><p></p>

Director - Patient Experience

Eli Lilly

<div><p>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2><p></p><p>
The Group Product Manager for UE Patient Experience leads empowered, cross-functional product teams in transforming web properties into customer-first digital experiences. Customer first digital experiences are designed to meet and exceed the customer&rsquo;s most pressing needs leading to an immediate, efficient, and effective experience as defined by the customer. This role is accountable for solving meaningful customer problems and delivering measurable business outcomes, creating an integrated experience that supports customers through every stage of their journey toward better health.</p><p>
Translating Lilly&rsquo;s Brand Truth of &ldquo;Health Above All&rdquo; and accelerating the shift to a customer-first attitude, the Group Product Manager will champion a best-in-class unified experience that integrates diverse digital journeys while incorporating customer expectations combined with Voice of the Customer (VoC) across both product and disease state sites. By bringing to bear customer experience (CX) principles (personas, VoC, journey maps, and UX testing principles) and designing a customer-centric process, Lilly can deliver a customer-first, digital-first experience to meet customer needs. By putting the customer first, this role ensures the delivery of critical information to all customers across the digital customer journey.</p><p>
The Group Product Manager creates an environment of trust, autonomy, and accountability, coaching and developing Product Manager team members to achieve their best work. This leader drives outcome-based roadmaps, fosters a culture of experimentation and learning, and ensures that product teams are empowered to discover, design, and deliver solutions that equally delight customers and meet business needs.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p></p><ul><li>
Promote a dual product and customer-centric culture that values experimentation over requirements, outcomes over output, speed over excellence, and learning over being right. Encourage evidence-based decision-making and learning from failure while integrating VoC feedback into design.</li><li>
Develop and communicate a compelling product vision and strategy, aligning teams and collaborators around clear objectives and measurable outcomes (OKRs).</li><li>
Lead empowered product teams to solve problems, not just features to build. Support teams in discovering, designing, and delivering solutions, and hold them accountable for outcomes.</li><li>
Drive outcome-based roadmaps, focusing on business and customer impact. Establish and track team objectives, VoC, and key results (OKRs) that reflect business and customer value.</li><li>
Champion continuous product discovery and delivery, validating solutions for value, usability, feasibility, and viability before launch.</li><li>
Serve as the voice of the customer and the business during design and development, providing clear guidance and making effective decisions on trade-offs.</li><li>
Define success metrics and monitor site performances and analytics to deliver insights that enhance user experience, increase engagement, and drive conversion.</li><li>
Collaborator Engagement: Collaborate with customers across Lilly, including Medical, Legal, Regulatory, Marketing, Engineering, Design, and Research, to ensure alignment and compliance.</li><li>
Stay attuned to industry trends, emerging technologies, and standard processes to continuously deliver innovative and effective digital experiences.</li><li>
Lead updates and reviews with senior leadership and collaborators to drive alignment on product progress, gather feedback, evaluate performance, and secure necessary resources.</li><li>
Design and deliver product operating model training and upskilling programs for product teams and customers.</li><li>
Oversee documentation and communication of organizational process changes, ensuring clarity and alignment.</li><li>
Facilitate internal team training classes and workshops to support adoption of new processes and tools.</li><li>
Champion organizational change management (OCM) strategies for new product operating model processes, understanding and respecting customer needs, driving interested party engagement and successful adoption.</li><li>
Act as a coach and mentor, fostering a culture of trust, respect for the customer, building customer-centricity, autonomy, and accountability. Support the growth and development of product team members for success in their current and future roles.</li><li>
Recruit, develop, retain, and inspire a diverse and highly skilled product manager team with an entrepreneurial &ldquo;Team Lilly&rdquo; leadership style that contributes to developing and advancing the next generation of digital product leaders. Foster a culture of innovation, collaboration and continuous improvement within the team, and across the Unified Experience Organization.</li></ul><h2 class="jobSectionHeader"><b>
Basic Requirements</b></h2><p></p><ul><li>
Bachelor&rsquo;s degree in a related field.</li><li>
8 + years of experience in digital product management, ownership, or a similar strategic role.</li><li>
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.</li></ul><h2 class="jobSectionHeader"><b>
Additional Preferences</b></h2><p></p><ul><li>
Confirmed ability to monitor, translate, design, test, and integrate customer and collaborator insights into effective product strategy and communications plans.</li><li>
Demonstrable expertise in leading digital products with cross-functional partners; experience with large-scale redesigns and integration of multiple digital properties within a customer-centric architecture.</li><li>
Demonstrate the ability to find and use multiple sources of VoC data (direct, indirect, and inferred) to meet customer needs along the end-to-end customer journey.</li><li>
 Record of developing and delivering successful web product strategies while balancing the dual needs of internal business partners and customer needs.</li><li>
Strong understanding of UX principles, CX principles, and standard processes around customer-centric design.</li><li>
Excellent communication, collaboration, and team member management skills.</li><li>
Experience working with external partners to deliver web experiences.</li><li>
Agility in cross-functional marketing and operations within a highly matrixed organization.</li><li>
Excellent critical thinking skills; ability to thrive in a complex, dynamic, and ambiguous environment.</li><li>
Demonstrated experience with Adobe AEM, EDS and/or a similar site platform.</li><li>
Expertise leading websites, including redesigning/developing from the ground up and integrating sites after mergers/acquisitions.</li><li>
Experience scaling new functional and digital capabilities across an enterprise.</li><li>
Consistent record of operational compliance within the pharma industry; understanding of global digital regulatory requirements (e.g., GDPR, CCPA).</li><li>
Collaborative and successful experience leading and working with cross-functional teams.</li><li>
Demonstrated success leading large-scale programs and/or systems with ownership of strategic, operational, and tactical workplans.</li><li>
Ability to effectively influence across all levels, within and outside of functional area and the corporation.</li><li>
Knowledge of internal content approval processes.</li><li>
Strong organizational change management and conflict resolution skills; ability to build partnerships at all levels.</li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p></p><ul><li>
Travel: &lt;10 percent</li></ul><p>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.</p><p></p><p>
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.</p><p><br>
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women&rsquo;s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.</p><p></p><p>
Actual compensation will depend on a candidate&rsquo;s education, experience, skills, and geographic location. The anticipated wage for this position is</p>
$154,500 - $226,600<p></p><p>
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly&rsquo;s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.</p><p></p><p>
#WeAreLilly</p></div>

Sr. Director - Group Product Manager – Lilly.com UE Patient Experience

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