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director of vip relations

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">DIRECTOR OF VIP RELATIONS</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose:
As the Director of VIP Relations, you will play a pivotal role in shaping and enhancing the experience of The Ned&rsquo;s most high-profile audiences, including Ned&rsquo;s Club members, government stakeholders, and hotel VIP guests. This role blends strategic relationship management with refined hospitality expertise, ensuring a consistent, elevated experience that reflects the values and standards of The Ned&rsquo;s Club and The Ned Doha. 
You will lead initiatives that strengthen engagement within the Ned&rsquo;s Club, while also cultivating and managing high-level government relations and overseeing the personalized care of VIP hotel guests. Leveraging your background in luxury service environments, diplomacy, and stakeholder engagement, you will drive member retention and acquisition, deepen institutional partnerships, and act as a key liaison for VIP clientele. 
Duties and Responsibilities: 
VIP Guest &amp; Member Relations<ul><li>
Serve as the primary point of contact for The Ned&rsquo;s most high-profile audiences, including club members, government representatives, and VIP hotel guests.</li><li>
Lead the delivery of personalized guest experiences across all touchpoints, ensuring discretion, attentiveness, and excellence in service.</li><li>
Conduct tailored show rounds and consultations for prospective members and government stakeholders, articulating the club&rsquo;s value proposition and offerings.</li><li>
Maintain detailed guest and member profiles using Salesforce CRM or equivalent platforms to ensure continuity, personalization, and strategic follow-up.</li><li>
Report on key engagement metrics including satisfaction scores, member retention, and VIP feedback.</li></ul> 
Government &amp; Institutional Relations<ul><li>
Proactively develop and maintain strong relationships with key government entities and diplomatic institutions.</li><li>
Represent The Ned in official communications, high-level briefings, and strategic meetings to ensure alignment with local protocols and cultural expectations.</li><li>
Coordinate visits, events, and experiences that cater to government and official guests, ensuring compliance and a polished representation of the brand.</li></ul> 
Strategic Partnerships<ul><li>
Build and manage relationships with premium brands, embassies, cultural institutions, and key local stakeholders to enhance The Ned&rsquo;s Club and the Ned visibility and reputation.</li><li>
Design and execute joint activations, partnerships, and private events that provide value to members and VIP guests.</li><li>
Act as a brand ambassador at luxury and government-focused forums, industry events, and high-profile gatherings.</li></ul> 
Event &amp; Experience Management<ul><li>
Work with internal events and operations teams to curate bespoke experiences for members and VIPs, ensuring alignment with The Ned&rsquo;s brand and service standards.</li><li>
Host and oversee high-touchpoint events, ensuring all aspects, from guest list to execution, meet expectations for exclusivity and quality.</li><li>
Collaborate cross-functionally with F&amp;B and marketing to deliver seamless, high-impact events and activations.</li></ul> 
Contract &amp; Membership Oversight<ul><li>
Oversee all aspects of VIP and Ned&rsquo;s Club membership agreements, from onboarding and renewals to upgrades and compliance.</li><li>
Ensure timely and accurate processing of memberships and maintain meticulous documentation in line with company policy.</li><li>
Guide new VIP members through a smooth and personalized onboarding process, including welcome communications, orientation, and access setup.</li></ul> 
Strategic &amp; Operational Collaboration<ul><li>
Work closely with marketing and sales teams to shape messaging, campaigns, and content that resonate with VIP audiences and government stakeholders.</li><li>
Analyse trends across member and guest engagement, providing insights to support strategic decision-making and service enhancement.</li><li>
Uphold The Ned&rsquo;s brand standards and hospitality ethos in all interactions, ensuring consistency across departments and guest journeys.</li></ul> 
Qualifications &amp; Competencies:<ul><li>
7+ years of experience in luxury hospitality, VIP client relations, government liaison, or private membership environments, with at least 3 years in a senior or director-level role.</li><li>
Demonstrated success in managing high-profile relationships, including government entities, UHNW individuals, and premium brand partners.</li><li>
Strong experience in strategic event planning and guest experience design, particularly within members-only clubs, luxury hotels, or diplomatic settings.</li><li>
Proven ability to lead cross-functional collaboration and elevate brand reputation through thoughtful relationship building and high-impact activations.</li><li>
In-depth understanding of contract management, compliance processes, and CRM platforms (Salesforce preferred) to support VIP member and guest lifecycles.</li><li>
Outstanding interpersonal, diplomatic, and communication skills, with the presence and confidence to represent the brand at the highest levels.</li><li>
Commercially astute, with a strong grasp of luxury positioning, cultural nuance, and client expectations in a regional and international context.</li><li>
Technologically proficient in CRM systems and Microsoft Office Suite; comfortable with data-driven decision-making.</li><li>
Flexibility to work evenings, weekends, and host events as needed, aligned with the schedules of VIP guests and official stakeholders.</li><li>
Fluency in English and Arabic is essential.</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

DIRECTOR OF VIP RELATIONS

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 
 
 
 Job Purpose:
 
 
 
 As the Director of VIP Relations, you will play a pivotal role in shaping and enhancing the experience of The Ned&rsquo;s most high-profile audiences, including Ned&rsquo;s Club members, government stakeholders, and hotel VIP guests. This role blends strategic relationship management with refined hospitality expertise, ensuring a consistent, elevated experience that reflects the values and standards of The Ned&rsquo;s Club and The Ned Doha.
 
 
 You will lead initiatives that strengthen engagement within the Ned&rsquo;s Club, while also cultivating and managing high-level government relations and overseeing the personalized care of VIP hotel guests. Leveraging your background in luxury service environments, diplomacy, and stakeholder engagement, you will drive member retention and acquisition, deepen institutional partnerships, and act as a key liaison for VIP clientele.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 VIP Guest &amp; Member Relations
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for The Ned&rsquo;s most high-profile audiences, including club members, government representatives, and VIP hotel guests.
 </li>
 <li>
 Lead the delivery of personalized guest experiences across all touchpoints, ensuring discretion, attentiveness, and excellence in service.
 </li>
 <li>
 Conduct tailored show rounds and consultations for prospective members and government stakeholders, articulating the club&rsquo;s value proposition and offerings.
 </li>
 <li>
 Maintain detailed guest and member profiles using Salesforce CRM or equivalent platforms to ensure continuity, personalization, and strategic follow-up.
 </li>
 <li>
 Report on key engagement metrics including satisfaction scores, member retention, and VIP feedback.
 
 
 </li>
 </ul>
 
 Government &amp; Institutional Relations
 
 
 
 <ul>
 <li>
 Proactively develop and maintain strong relationships with key government entities and diplomatic institutions.
 </li>
 <li>
 Represent The Ned in official communications, high-level briefings, and strategic meetings to ensure alignment with local protocols and cultural expectations.
 </li>
 <li>
 Coordinate visits, events, and experiences that cater to government and official guests, ensuring compliance and a polished representation of the brand.
 
 
 </li>
 </ul>
 
 Strategic Partnerships
 
 
 
 <ul>
 <li>
 Build and manage relationships with premium brands, embassies, cultural institutions, and key local stakeholders to enhance The Ned&rsquo;s Club and the Ned visibility and reputation.
 </li>
 <li>
 Design and execute joint activations, partnerships, and private events that provide value to members and VIP guests.
 </li>
 <li>
 Act as a brand ambassador at luxury and government-focused forums, industry events, and high-profile gatherings.
 
 
 </li>
 </ul>
 
 Event &amp; Experience Management
 
 
 
 <ul>
 <li>
 Work with internal events and operations teams to curate bespoke experiences for members and VIPs, ensuring alignment with The Ned&rsquo;s brand and service standards.
 </li>
 <li>
 Host and oversee high-touchpoint events, ensuring all aspects, from guest list to execution, meet expectations for exclusivity and quality.
 </li>
 <li>
 Collaborate cross-functionally with F&amp;B and marketing to deliver seamless, high-impact events and activations.
 
 
 </li>
 </ul>
 
 Contract &amp; Membership Oversight
 
 
 
 <ul>
 <li>
 Oversee all aspects of VIP and Ned&rsquo;s Club membership agreements, from onboarding and renewals to upgrades and compliance.
 </li>
 <li>
 Ensure timely and accurate processing of memberships and maintain meticulous documentation in line with company policy.
 </li>
 <li>
 Guide new VIP members through a smooth and personalized onboarding process, including welcome communications, orientation, and access setup.
 
 
 </li>
 </ul>
 
 Strategic &amp; Operational Collaboration
 
 
 
 <ul>
 <li>
 Work closely with marketing and sales teams to shape messaging, campaigns, and content that resonate with VIP audiences and government stakeholders.
 </li>
 <li>
 Analyse trends across member and guest engagement, providing insights to support strategic decision-making and service enhancement.
 </li>
 <li>
 Uphold The Ned&rsquo;s brand standards and hospitality ethos in all interactions, ensuring consistency across departments and guest journeys.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Competencies:
 
 
 
 <ul>
 <li>
 7+ years of experience in luxury hospitality, VIP client relations, government liaison, or private membership environments, with at least 3 years in a senior or director-level role.
 </li>
 <li>
 Demonstrated success in managing high-profile relationships, including government entities, UHNW individuals, and premium brand partners.
 </li>
 <li>
 Strong experience in strategic event planning and guest experience design, particularly within members-only clubs, luxury hotels, or diplomatic settings.
 </li>
 <li>
 Proven ability to lead cross-functional collaboration and elevate brand reputation through thoughtful relationship building and high-impact activations.
 </li>
 <li>
 In-depth understanding of contract management, compliance processes, and CRM platforms (Salesforce preferred) to support VIP member and guest lifecycles.
 </li>
 <li>
 Outstanding interpersonal, diplomatic, and communication skills, with the presence and confidence to represent the brand at the highest levels.
 </li>
 <li>
 Commercially astute, with a strong grasp of luxury positioning, cultural nuance, and client expectations in a regional and international context.
 </li>
 <li>
 Technologically proficient in CRM systems and Microsoft Office Suite; comfortable with data-driven decision-making.
 </li>
 <li>
 Flexibility to work evenings, weekends, and host events as needed, aligned with the schedules of VIP guests and official stakeholders.
 </li>
 <li>
 Fluency in English and Arabic is essential.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for you?
 
 
 
 <ul>
 <li>
 One of the most iconic place to be and work
 </li>
 <li>
 Amazing learning and development program
 </li>
 <li>
 Discounted rates at The Ned Doha
 </li>
 <li>
 Fantastic career growth opportunities
 
 
 </li>
 </ul>
 At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 
 
 Apply today and join us!
 
 
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>

Director of VIP Relations

Supreme Committee for Delivery & Legacy

<div>
 
 
 
 Freelancer contract based in QATAR (Local organizing Committee Role)
 
 
 
 
 
 
 
 
 
 Contract Duration: Until December.
 
 
 
 
 
 
 
 
 
 Availability: Immediate joiners only
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Previous work experience in the international event industry, at Guest operations field of sports. business, preferably with knowledge of the needs of Guest operation.
 </li>
 <li>
 Operational planning and implementation for the stadiums: strategically plan and execute V/VIP services, protocol, and guest operations within the stadiums hosting the event.
 </li>
 <li>
 Supervision of V/VIP Areas within the stadiums: oversee the setup and maintenance of V/VIP areas to meet the highest quality standards in the stadiums.
 </li>
 <li>
 Staff training for the stadiums V/VIP Operations: prepare and conduct comprehensive training programs for LOC GOP staff, volunteers and hosts/ess specific to V/VIP operations within the stadium settings.
 </li>
 <li>
 Match day operations at the stadiums: manage all operational responsibilities on match days, ensuring seamless V/VIP services and compliance with event policies and procedures at the stadiums.
 </li>
 <li>
 Event analysis and reporting: collecting guest feedback to enhance V/VIP experience and improve services within the stadiums during the event. Post event reporting and debriefings with the team.
 </li>
 <li>
 Resources management: efficiently manage resources and requirements submissions to LOC Stakeholders ensuring budgets to meet financial objectives for V/VIP operations in the stadiums.
 </li>
 <li>
 Perform additional tasks assigned by the line Manager/ Director to ensure the overall success of the event within the stadiums.
 </li>
 <li>
 
 Priority to people that have experience in previous experience in Qatar (FAC, FWC, AFC etc) and/or strong Guset operation experience.
 
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications and Preferred Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Proven experience in roles focused on customer service or guest operations, preferably within the sports or events industry.
 </li>
 <li>
 Experience in planning and executing events, including logistics, vendor coordination, and on-site management.
 </li>
 <li>
 Demonstrated success in managing interactions with Governmental entities/Stakeholders and a track record of delivering on Guest Management initiatives.
 </li>
 <li>
 Experience in collaborating with multiple stakeholders in a complex, high-profile event setting.
 </li>
 </ul>
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Strong language skills (both English / Arabic) to ensure clear communication and exceptional guest engagement in V/VIP areas during match days.
 </li>
 <li>
 A deep commitment to providing excellent service and resolving guest issues promptly and professionally.
 </li>
 <li>
 Strong organizational abilities to manage multiple tasks, schedules, and resources efficiently.
 </li>
 <li>
 Exceptional attention to detail and problem-solving abilities.
 </li>
 <li>
 Experience in collaborating with multiple stakeholders in a complex, high-profile event setting.
 </li>
 </ul>
 
 
</div>

Guest Operations Venue Manager

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities:<ul><li>
Assist the Executive Director Housekeeping in all phases of housekeeping activities.</li><li>
Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times and ensure, supervised that the subordinates are well groomed.</li><li>
Arrange departmental weekly rosters including vacation planning and schedule them according to business level and forecast.</li><li>
Responsible for controlling expenses and keeping expenses in line with the budget.</li><li>
Participate to the budgeting exercise.</li><li>
Responsible for ensuring staffing needs and daily assignments in accordance with occupancy.</li><li>
Manage rotational or periodic cleaning programs and regular inspections of suites and public areas, back of the house areas, and service areas.</li><li>
Conduct daily briefing to subordinates in the absence of the Executive Director Housekeeping</li><li>
Check all the suites on arrival under his/her care daily, to ensure departmental and Forbes 5-Star standard of cleanliness, maintenance and sanitation. This spot check may either be following a routine check out suite cleaning, in house guest suite cleaning or turn down service.</li><li>
Randomly check rooms and fill scoring check list daily to be able to give feedback to both supervisors and attendant.</li><li>
Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.</li><li>
Establish, implement and monitor the maintenance and repair program of guest suites and rooms. Ensure that repair request is being processed and monitor</li><li>
Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests.</li><li>
Constantly inspect housekeeping areas and ensure cleanliness, tidiness and safe. Maintain pleasing environment for guests.</li><li>
Randomly check floor pantries to ensure the inventories are properly stocked with par level, cleaned and tidied.</li><li>
Assist the Executive Director Housekeeper to deal with all contractors or suppliers (when applicable).</li><li>
Assisting in special projects, refurbishments and renovations if required.</li><li>
Leads by example. Maintains a positive, cooperative work environment &amp; good communication with all related departments and management.</li><li>
Leads by example. Promotes a work environment where team members feel valued, involved, appreciated and safe.</li><li>
Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use.</li><li>
Observe team member performance and identify training needs.</li><li>
Evaluate team member performance, through daily scoring check lists.</li><li>
Perform and document regular appraisal and evaluation of performances.</li><li>
Responsible to motivating, disciplining and counseling team members when applicable.</li><li>
Anticipate guest needs, respond promptly and acknowledge all guest, maintain positive guest relations and ensure guest satisfaction at all times.</li><li>
Schedule &amp; conduct refresh training to ensure emergency procedures, health &amp; safeties as well as hygiene rules are strictly followed to avoid health and safety hazards and injury.</li><li>
Document and follow-up on employees&rsquo; files.</li><li>
Keep open communication with management &amp; subordinates.</li><li>
Use creative and participate to the recognition program of subordinates.</li><li>
Escalate to higher management any difficult situations or problems.</li><li>
Responsible to keep records of special cleaning and maintenance up to date.</li><li>
Responsible to keep record of contractors / supplier&rsquo;s interventions.</li><li>
Respect the privacy of guests &amp; colleagues&rsquo; information.</li><li>
Remain well-mannered and well-groomed as per department and company standard.</li><li>
Participate in the hotel recycling program and encourage team members to reduce, re-use and recycle.</li><li>
Perform any other duties and task as required by Assistant Director &ndash; Rooms and Executive Housekeeper - Rooms.</li></ul> 
Qualifications 
Qualifications:<ul><li>
Minimum of 4 years working experience in a similar role.</li><li>
Professional appearance.</li><li>
Post graduate or hotel management school</li><li>
Ability to function well as part of a team.</li><li>
Computer skills required (Microsoft Excel and Microsoft Word).</li><li>
Knowledge and experience in maintaining material, fabric and flooring.</li><li>
Able to interact with guest respectfully, naturally and efficiently.</li><li>
Aware of FLHSS (Fire, Life, Health &amp; safety, Security) standards.</li><li>
Diligent attention to safety.</li><li>
Full understanding of Raffles Doha and Fairmont Doha vision and values.</li></ul></div>

Assistant Director Housekeeping

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 
 
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 
 
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 
 
 Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, and ensure a memorable stay.
 
 
 Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
 
 
 
 What&rsquo;s the job?
 
 
 
 As a
 
 Guest Relations Manager
 
 you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
 
 Promote the desired work culture by living the 5 winning ways value &ndash;
 
 
 
 Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
 
 
 
 
 
 Your day-to-day
 
 
 
 <ul>
 <li>
 Maintain effective communication with all related departments to ensure a smooth service delivery
 </li>
 <li>
 Extend personal service and attention to all guests, with particular emphasis to Club Lounge and VIP guests
 </li>
 <li>
 Develop the reputation, customer loyalty and market standing of the hotel by providing a high level of customer care, assistance and recognition
 </li>
 <li>
 Ensure that the correct arrival, check-in procedures and escorting of all guests to rooms are applied
 </li>
 <li>
 Ensure that on the day subsequent to arrival and day prior to departure, all guests identified as VIP&rsquo;s, are contacted by Guest Relation Manager and or a member of the Guest Relations Team
 </li>
 <li>
 Maintain a systematic recognition program policy in line with VIP categories to ensure that the relevant room treatments etc. are extended in line with status
 </li>
 <li>
 Check all VIP rooms with treatments prior to arrival times to ensure that the correct treatments and housekeeping standards are as per InterContinental Standards.
 
 
 </li>
 </ul>
 
 What We Need From You :
 
 
 
 Ideally, you'll have some or all of the following competencies and experience we're looking for :
 
 
 <ul>
 <li>
 Similar experience in a luxury hotel
 </li>
 <li>
 Experience in effective learning and development methods
 </li>
 <li>
 Ability to work in a fast-paced and diverse work environment
 </li>
 <li>
 Strong interpersonal skills and excellent command of written and spoken English
 </li>
 <li>
 Additional language is an added advantage
 </li>
 <li>
 Strong organizational skills
 </li>
 <li>
 Result-oriented and self-motivated along with a positive attitude
 
 
 </li>
 </ul>
 
 What We Offer :
 
 
 
 We&rsquo;ll reward all your hard work with a competitive salary and benefits.
 
 
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 
 
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Relations Manager

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 About The Job
 
 
 
 Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.
 
 
 
 As Guest Relations Agent, you will be responsible for the following duties
 
 
 
 <ul>
 <li>
 Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
 </li>
 <li>
 Help the Guest Relations Management Team to meet and greet guests
 </li>
 <li>
 Prepare the Daily Communication Form
 </li>
 <li>
 Handle amenity requests and other guest relations programmes
 </li>
 <li>
 Run and Participate in the VIPs meeting
 </li>
 <li>
 Assists the Front Office during need periods
 </li>
 <li>
 Handles guests&rsquo; complaints
 </li>
 <li>
 Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments
 
 
 </li>
 </ul>
 
 As Guest Relations Agent, we expect from you
 
 
 
 <ul>
 <li>
 Minimum 2 year of experience working in a 5-star hotel environment
 </li>
 <li>
 A minimum of 1 years of Front Office experience
 </li>
 <li>
 Previous experience working in the Middle East Region is an advantage
 </li>
 <li>
 Strong commands of Microsoft Office products
 </li>
 <li>
 Effective verbal and written communication skills in English. Arabic is an advantage
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Guest Relations Agent

Inspire Management Training Center

We are seeking an elegant, service-oriented In-Villa Dining Assistant Manager (Female) to join a prestigious luxury hotel group in Saudi Arabia. The ideal candidate will have proven experience in luxury international hotel brands, exceptional communication skills, and a passion for delivering personalized and discreet in-villa dining experiences to VIP guests.Key Responsibilities:<ul><li>Oversee daily operations of the in-villa dining department, ensuring exceptional guest satisfaction and service standards.</li><li>Coordinate and supervise staff to deliver timely, efficient, and personalized dining experiences in guest villas.</li><li>Manage service logistics, including order accuracy, presentation, and delivery.</li><li>Collaborate with culinary, housekeeping, and guest relations teams to ensure seamless service.</li><li>Train and motivate team members to uphold five-star hospitality standards and attention to detail.</li><li>Handle guest requests, complaints, and special dining arrangements with professionalism and discretion.</li><li>Maintain proper hygiene, cleanliness, and safety standards in all service areas.</li><li>Monitor inventory, control costs, and ensure compliance with operational policies.</li><li>Support the In-Villa Dining Manager in administrative and operational duties.</li></ul>Qualifications, Experience, and Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</li><li>Minimum 2-3 years of experience as an In-Villa Dining Assistant Manager or in a comparable role within luxury 5-star hotel properties.</li><li>Strong knowledge of F&amp;B service standards, fine dining etiquette, and guest relations.</li><li>Fluent in English and Russian are required. </li><li>Excellent leadership, interpersonal, and organizational skills.</li><li>Professional appearance, confident communication, and guest-focused mindset.</li><li>Ability to manage a multicultural team and handle high-pressure situations gracefully.</li></ul>Benefits:<ul><li>Competitive salary and allowances</li><li>Food, accommodation, and transportation provided</li><li>Relocation assistance by the employer</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you willing to relocate to Saudi Arabia for this role?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li> In-Villa Dining Assistant Manager: 3 years (Required)</li></ul>Language:<ul><li>Russian and English (Required)</li></ul>

In-Villa Dining Assistant Manager (Female)

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