director patient

Piedmont Healthcare

<p></p><div><div><div><h1 class="jobSectionHeader"><b>Director - Patient Experience</b></h1>
<p>Description:</p><p><b>
JOB PURPOSE:</b><br>
Responsible for providing a variety of patient care activities under the supervision of a physician, advanced practice provider (APP), or registered nurse in accordance with established guidelines and standards. Demonstrates advanced technical skills and provides peer leadership in the physician practice setting.</p><p>
KEY RESPONSIBILITIES:<br>
1. Serves as a project coach/consultant for projects and consulting opportunities to further the healthcare improvement knowledge gained within PHC.<br>
2. Creates service teams and implements tactics to increase patient, physician and employee satisfaction, in order to increase market share, decrease risk and errors and decrease turnover.<br>
3. Formulates and supports an accountability task force that will implement an organization wide leadership evaluation system to hardwire objective accountability.<br>
4. Develops leaders in key areas to achieve organizational desired results through the Piedmont leadership development institute programs.<br>
5. Augments implementation and revision of best care practices via coaching, mentoring and teaching adults, and leading and facilitating teams.<br>
6. Acts as a resource to PHC teams and various projects and services as a trusted change agent related to various groups and individuals charged with PHC clinical and non-clinical operations.<br>
7. Oversees and tracks travel, consulting and office budgets as appropriate. Tracks budgetary implications of PHC service excellence projects.<br>
8. Coordinates and reviews both the PHC and individual facilitys data and processes to develop and execute plans to resolve quality issues.<br>
9. Facilitates multidisciplinary meetings with clinicians, physicians and/or managers.<br>
10. Implements multiple simultaneous projects by regularly assessing the progress and the effectiveness of component tasks, and by seeking input and/or assistance to overcome barriers.</p>
Qualifications:<p>
MINIMUM EDUCATION REQUIRED:<br>
Bachelors Degree<br>
MINIMUM EXPERIENCE REQUIRED:<br>
Five (5) years of progressively responsible professional work experience in leading and participating in customer service improvement programs, coaching efforts and programs, or a closely related field, in a healthcare setting is required.<br>
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:<br>
None.<br>
ADDITIONAL QUALIFICATIONS:<br>
Certified Executive coaching experience is preferred.</p></div><br>
<p></p>
</div><div><div><div><h2 class="jobSectionHeader"><b>Position Information</b></h2>
<div><div><b>LOCATION</b></div>
<div>Athens, Georgia</div>
</div><div><div><b>POSTED</b></div>
<div>10/24/2025</div>
</div><div><div><b>TYPE</b></div>
<div>Professional</div>
</div><div><div><b>SCHEDULE</b></div>
<div>Full-time</div>
</div><div><div><b>SHIFT</b></div>
<div>Day Job</div>
</div><div><div><b>JOB ID</b></div>
<div>3005929</div></div></div></div></div></div><p></p>

Director - Patient Experience

Headway

<div>
 Headway&rsquo;s mission is a big one &ndash; to build a new mental health care system everyone can access. We&rsquo;ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
 <br/>
 <br/>
 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don&rsquo;t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
 <br/>
 <br/>
 Headway was founded in 2019. Since then, we&rsquo;ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We&rsquo;re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
 <br/>
 <br/>
 We want your time here to be the most meaningful experience of your career.
 <strong>
  Join us, and help change mental healthcare for the better.
  <br/>
  <br/>
 </strong>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Director of Patient Growth Marketing to lead and scale Headway's patient growth efforts. In this role, you will own the strategy and execution for driving demand and acquiring new patients through both paid and owned channels. This is an opportunity to join a mission-driven company at a pivotal moment of growth and make a direct impact on access to mental healthcare.
 <br/>
 <br/>
 You&rsquo;ll lead a high-performing team and collaborate cross-functionally to design and execute marketing programs that accelerate patient acquisition. Your north star will be measurable growth within an efficiency guardrail, and you&rsquo;ll bring the right mix of creativity, analytical rigor, and operational excellence to make that happen.
 <br/>
 <br/>
 <strong>
  You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and scale the B2C patient acquisition engine across paid and owned channels.
  </li>
  <li>
   Hire, mentor, and manage a high-performing growth marketing team
  </li>
  <li>
   Define and execute the Patient growth marketing roadmap with clear goals, KPIs, and experimentation plans
  </li>
  <li>
   Identify new channels and tactics to unlock scalable and sustainable growth
  </li>
  <li>
   Collaborate with Product, Data, Brand, and Ops teams to optimize conversion and reduce friction across the funnel
  </li>
  <li>
   Build the marketing infrastructure to measure performance and maximize ROI
  </li>
  <li>
   Serve as a strategic thought partner to exec leaders on go-to-market strategy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You&rsquo;d Be a Great Fit If
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have 10+ years of experience in performance and growth marketing, with 3+ years in a leadership role at high-growth B2C tech companies
  </li>
  <li>
   Have deep expertise in paid digital (SEM, Social, affiliates), SEO and and conversion rate optimization
  </li>
  <li>
   Are data-driven &mdash; you can build dashboards, interpret performance signals, and drive action through insights
  </li>
  <li>
   Thrive in fast-paced environments and love testing, learning, and iterating quickly
  </li>
  <li>
   Are a hands-on leader who can operate at both strategic and tactical levels Have experience building and coaching growth teams and fostering a culture of ownership and experimentation
  </li>
  <li>
   Are a clear, compelling communicator who can influence cross-functionally and inspire teams toward a shared vision
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The expected base pay range for this position is $218,450 - $257,000, based on a variety of factors including qualifications, experience, and geographic location.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
  <br/>
  <br/>
 </em>
 <strong>
  Benefits Offered Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Equity Compensation
  </li>
  <li>
   Medical, Dental, and Vision coverage
  </li>
  <li>
   HSA / FSA
  </li>
  <li>
   401K
  </li>
  <li>
   Work-from-Home Stipend
  </li>
  <li>
   Therapy Reimbursement
  </li>
  <li>
   16-week parental leave for eligible employees
  </li>
  <li>
   Carrot Fertility annual reimbursement and membership
  </li>
  <li>
   13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  </li>
  <li>
   Flexible PTO
  </li>
  <li>
   Employee Assistance Program (EAP)
  </li>
  <li>
   Training and professional development
   <br/>
   <br/>
  </li>
 </ul>
 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem &ndash; across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
 <br/>
 <br/>
 Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
 <br/>
 <br/>
 Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.
 <br/>
 <br/>
</div>


Director, Patient Growth Marketing

Bristol Hospice

<div><p>Join our team at Bristol Hospice and take on the pivotal role of Director of Patient Care Services (DPCS). In this position, you will be responsible for the overall direction of hospice clinical services.<br>
<br>
<br>
<br>
<b>Why Bristol Hospice?
</b><br>
<br>
Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.<br>
</p><p><b>Our Culture</b></p><p>
Our culture is cultivated using the following values:</p><ul><li><b>
Integrity:</b> We are honest and professional.</li><li><b>
Trust:</b> We count on each other.</li><li><b>
Excellence:</b> We strive to always do our best and look for ways to improve and excel.</li><li><b>
Accountability:</b> We accept responsibility for our actions, attitudes, and mistakes.</li><li><b>
Mutual Respect:</b> We treat others the way we want to be treated.</li></ul><p><b>
On an Average Day You Will:</b></p><p><i>
(includes but not limited to)</i></p><ul><li>
Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel</li><li>
Provide guidance and counseling to coordinators, case managers and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel</li><li>
Assist Clinical Supervisors in managing clinical teams and planning</li><li>
Provide direction to case managers and clinical teams related to patient care delivery</li><li>
Provide help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated</li><li>
Assist the Executive Director in the preparation and administration of the organization&rsquo;s budget</li><li>
Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses</li><li>
Evaluate performance of Clinical Supervisors and/or case managers</li><li>
Assist Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians</li><li>
Hire, evaluate and terminate organization personnel</li><li>
Conduct annual evaluations on clinicians, or more frequently, if indicated</li><li>
Oversee the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities</li><li>
Assure proper maintenance of clinical records in compliance with local, state and federal laws</li><li>
Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services</li><li>
Develop, implement and evaluate the orientation program for new organization personnel</li><li>
Responsible for orientation of new organization personnel, directly or delegated</li><li>
Plan and implement in-service and continuing education programs to meet education and training needs of organization personnel</li><li>
Assist with the evaluation of organization performance via quality assurance and performance improvement program, productivity, quarterly and annual reviews</li><li>
Assure the quality and safe delivery of hospice services provided through the organization</li><li>
Assist in the development of organization goals</li><li>
Develop, recommend and administer organization policies and procedures</li><li>
Assure compliance with all hospices related local, state and federal laws, including licensure and certification or organization personnel and maintain compliance to the CHAP Home Care standards</li><li>
Stay informed about changes in the field of nursing and hospice care; share information with appropriate organization personnel</li><li>
Promote hospice referrals in the health care community</li><li>
In the absence of the Executive Director, the DPCS will become the acting Executive Director and will be vested with authority to act in behalf of the Executive Director</li><li>
Other duties as assigned by the Executive Director</li></ul><p>
</p><p></p><p><b>Requirements:</b></p><ul><li>
Must be a registered nurse in the state, with current licensure to practice professional nursing</li><li>
A bachelor&rsquo;s degree in nursing from an accredited program by the National League for Nursing preferred. Equivalent leadership experience may be substituted for a degree.<ul><li>
California specific: Must have a bachelor&rsquo;s degree in nursing from an accredited program by the National League for Nursing preferred.</li></ul></li><li>
Must have one (1) year of management experience, hospice or related health care organization preferred.</li><li>
Must meet state and federal requirements for the position</li><li>
Must be flexible with working hours
</li></ul><p></p><p><b>Knowledge and Skills needed to be successful in role:
</b></p><ul><li>Demonstrated ability to supervise and direct professional and administrative personnel</li><li>
Ability to market and deal tactfully with customers and the community</li><li>
Possess excellent observation, verbal and written communication skills</li><li>
Possess knowledge of business management, governmental regulations and CHAP standards</li></ul><p>
</p><p><b>We Got the Perks:
</b></p><ul><li>Tuition Reimbursement</li><li>
PTO and Paid Holidays</li><li>
Medical, Dental, Vision, Life Insurance, and more</li><li>
HSA &amp; 401(k) available</li><li>
Mileage Reimbursement for applicable positions</li><li>
Advanced training programs</li><li>
Passionate company culture committed to the highest standard of care in the hospice industry</li></ul><p>
</p><p><i>Join a Team that embraces the reverence of life!</i></p><p>
</p><p><b>EEOC Statement</b></p><p><i>
Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.</i></p></div>

Director of Patient Care Services

F. Hoffmann-La Roche AG

Patient Journey Partner (Diagnostics - Riyadh) page is loaded  Patient Journey Partner (Diagnostics - Riyadh)locations: Riyadhtime type: Tempo integralposted on: Publicado hojetime left to apply: Data de término: 2 de novembro de 2025 (12 dias restantes para se candidatar)job requisition id: 63Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.  A posiçãoThe Patient Journey Partner is designed to bridge the gap between clinical advocacy and commercial dynamics, focusing on enhancing patient care through the promotion and adoption of high medical value diagnostic solutions. This role maintains rigorous compliance with industry standards while fostering strong relationships with clinicians, driving the adoption of innovative tests, and contributing to the commercial success of Roche Diagnostics products. Your Responsibilities Define high disease burden in the country and set a strategy around those disease areas to improve patient care Deliver better outcomes for patients and better community value, ultimately resulting in better commercial results Develop and maintain robust relationships with Key Opinion Leaders (KOLs), clinicians, healthcare professionals - within and beyond the labs - to advocate the clinical and medical value of Roche Diagnostics' solutions Develop and maintain relationships with medical, clinical and lab professional organizations and societies strengthening advocacy network that will enable wider and faster adoption of innovative diagnostic solutions Develop and maintain KOL database and stakeholder engagement plan Drive the adoption of high medical value tests by ensuring alignment with patient-first healthcare approaches and latest studies and guidelines Facilitate educational initiatives, seminars, and information sessions focused on the medical value and clinical application of Roche's Diagnostics solutions Contribute to market analysis, patient journey mapping, and the development of integrated medical, access, marketing and commercial plans to address gaps and opportunities in patient care, aligning with Roche Diagnostics business and disease areas priorities Coordinate with cross-functional teams to support market introduction, reimbursement strategies, and the commercialization of products based on product lifecycle and disease area strategy that ultimately improve patient outcomes across the entire patient journey Become the first point of contact to the customer to receive and handle any queries or request ranging from medical and scientific to health-economic information (such as burden of disease, liaising with Market Access and Medical) Lead and conduct the network advisory board and round table discussion with the regional medical manager Who You Are You obtained a BSc degree in Medicine, Pharmacy, Biomedical or equivalent, and built 2 - 3 years of relevant work experience in a similar role You are able to develop and implement local integrated plans for the assigned portfolio You are skilled at engaging and establishing professional relationship with clinicians, KOLs and scientists. You are able to identify clinician needs and translate them into educational programs and action plans You are able to navigate the intersection of clinical advocacy and commercial strategy, maintaining a balanced approach that prioritizes patient care and compliance. You are able to merge clinical advocacy with commercial insights, fostering educational and strategic initiatives You have excellent interpersonal skills, advanced written/oral communication and presentation skills, and you are fluent in English and Arabic (verbal and written) You are agile, well organized, proactive and able to achieve goals on time  Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável. A Roche é um empregador que pratica políticas de igualdade de oportunidades.<img src="https://www.jobg8.com/Tracking.aspx?EckMS5zY42CPCmV98SwuBAFJaqZ4ZDg3x" width="0" height="0" />

Patient Journey Partner (Diagnostics - Riyadh)

Roche

<div><p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><p></p><div>
The Position</div><p>
The Patient Journey Partner is designed to bridge the gap between clinical advocacy and commercial dynamics, focusing on enhancing patient care through the promotion and adoption of high medical value diagnostic solutions. This role maintains rigorous compliance with industry standards while fostering strong relationships with clinicians, driving the adoption of innovative tests, and contributing to the commercial success of Roche Diagnostics products.</p><p></p><p><b>
Your Responsibilities</b></p><ul><li><p>
Define high disease burden in the country and set a strategy around those disease areas to improve patient care</p></li><li><p>
Deliver better outcomes for patients and better community value, ultimately resulting in better commercial results</p></li><li><p>
Develop and maintain robust relationships with Key Opinion Leaders (KOLs), clinicians, healthcare professionals - within and beyond the labs - to advocate the clinical and medical value of Roche Diagnostics&rsquo; solutions</p></li><li><p>
Develop and maintain relationships with medical, clinical and lab professional organizations and societies strengthening advocacy network that will enable wider and faster adoption of innovative diagnostic solutions</p></li><li><p>
Develop and maintain KOL database and stakeholder engagement plan</p></li><li><p>
Drive the adoption of high medical value tests by ensuring alignment with patient-first healthcare approaches and latest studies and guidelines</p></li><li><p>
Facilitate educational initiatives, seminars, and information sessions focused on the medical value and clinical application of Roche&rsquo;s Diagnostics solutions</p></li><li><p>
Contribute to market analysis, patient journey mapping, and the development of integrated medical, access, marketing and commercial plans to address gaps and opportunities in patient care, aligning with Roche Diagnostics business and disease areas priorities</p></li><li><p>
Coordinate with cross-functional teams to support market introduction, reimbursement strategies, and the commercialization of products based on product lifecycle and disease area strategy that ultimately improve patient outcomes across the entire patient journey</p></li><li><p>
Become the first point of contact to the customer to receive and handle any queries or request ranging from medical and scientific to health-economic information (such as burden of disease, liaising with Market Access and Medical)</p></li><li><p>
Lead and conduct the network advisory board and round table discussion with the regional medical manager</p></li></ul><p></p><p><b>
Who You Are</b></p><ul><li><p>
You obtained a BSc degree in Medicine, Pharmacy, Biomedical or equivalent, and built 2 &ndash; 3 years of relevant work experience in a similar role</p></li><li><p>
You are able to develop and implement local integrated plans for the assigned portfolio</p></li><li><p>
You are skilled at engaging and establishing professional relationship with clinicians, KOLs and scientists. You are able to identify clinician needs and translate them into educational programs and action plans</p></li><li><p>
You are able to navigate the intersection of clinical advocacy and commercial strategy, maintaining a balanced approach that prioritizes patient care and compliance. You are able to merge clinical advocacy with commercial insights, fostering educational and strategic initiatives</p></li><li><p>
You have excellent interpersonal skills, advanced written/oral communication and presentation skills, and you are fluent in English and Arabic (verbal and written)</p></li><li><p>
You are agile, well organized, proactive and able to achieve goals on time</p></li></ul><p></p><div>
Who we are</div><p>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><p><br>
Let&rsquo;s build a healthier future, together.</p><p></p><p><b>
Roche is an Equal Opportunity Employer.</b></p></div>

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>PATIENT RELATIONS SPECIALIST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>COO</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009154</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Director, Manager or Team Lead of Patient Relations</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization&rsquo;s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>30</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
</li><li>Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities %</b></h2>
</div><div>70</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management</li><li>
Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
</li><li>Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services</li><li>
Handle the investigation of Security code cases</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Master&rsquo;s degree in Health care administration or related field as required</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>Medical terminology training is required. PX certificate is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>Minimum 10 years&rsquo; experience in Patient experience, healthcare field or related field as required .</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Fully Proficient ; Arabic:Fully Proficient</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

PATIENT RELATIONS SPECIALIST.

Healogics

<div><p>The rewards at Healogics are immense, starting with the important work we do to change patients&rsquo; lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.</p><p></p><div><div><div><div><div><div><div><p><br>
Think you are a great fit? Learn more about this role here:</p></div></div></div></div></div></div></div><p></p>
Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships<br>
<br>
The Clinical Coordinator (CC)/Clinical Nurse Manager (CNM) is responsible for the coordination of clinical activities of the Wound Care Center. This may include patient care assessment, patient care planning and implementation, and working on patient care quality improvement. This position works in collaboration with the Program Director and the Medical Director to meet the Center&rsquo;s program objectives and help ensure optimal healing outcomes and patient satisfaction.
<br>
<br>
All clinicians working in a Healogics Center must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.<h2 class="jobSectionHeader"><b>
Essential Functions/Responsibilities:</b></h2><ul><li>
Proficient in all responsibilities related to Case Management. May be required to provide case management to a group of patients providing specific assessments according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to wound care management.</li><li>
Organizes and prioritizes clinical responsibilities, provides clinical oversight to clinical staff, such as Registered Nurses (RNs); Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs); Certified Medical Assistants (CMAs); Hyperbaric Oxygen Technicians, etc.</li><li>
Collaborates with other health care providers, key hospital personnel, Wound Care Center Providers, Program Director, and Medical Director regarding clinical and patient needs.</li><li>
Consistently looks at current processes and procedures, and identifies and implements areas of improvement, while complying with Health Insurance Portability and Accountability Act (HPAA), the Department of Health (DOH), as well as hospital and Healogics requirements</li><li>
Engages in staff development, providing general in services as well as individual instruction and orientation.</li><li>
Provides staff recognition through positive reinforcement and constructive feedback.</li><li>
Collaborates with Program Director in coordination of program objectives, from a budgetary and financial perspective</li><li>
If the program also provides Vein Care services, coordinates vein clinic and assists in providing care as needed after Healogics Vein Clinic training completed</li><li>
Collaborates with Program Director and Medical Director to achieve Wound Care Center quality indicators</li><li>
May function as a Documentation Assistant (scribe) in accordance with Healogics and hospital policies</li><li>
May perform hyperbaric safety director duties after completing the required Healogics hyperbaric safety director training.</li><li>
Following required hyperbaric training, may act as a chamber operator or an emergency chamber operator.</li><li>
Performs patient care based on Center staffing needs.</li><li>
Performs other duties as required.</li></ul><p></p><p><b>
Required Education, Experience and Credentials:
</b></p><ul><li>Current RN (Registered Nurse) license &ndash; to maintain throughout the duration of employment in the position</li><li>
Associate&rsquo;s Degree in Nursing (ADN) minimum required. Bachelor of Science in Nursing (BSN) preferred.</li><li>
One year experience as an RN required. Two (2) or more years&rsquo; experience preferred.</li><li>
Prior supervisory experience preferred.</li><li>
Wound care certification preferred.</li></ul><p></p><p><b>
Required Knowledge, Skills and Abilities:
</b></p><ul><li>Current BLS (Basic Life Support) required</li><li>
Planning, organization, prioritization and time-management skills</li><li>
Strong interpersonal, oral and written communication skills, to include presentation skills</li><li>
Ability to work with others in a team environment and to communicate in laymen&rsquo;s terms at all levels of the organization</li><li>
Ability to work on multiple projects at the same time</li><li>
Strong customer service skills and follow-up skills</li><li>
Strong analytical and quantitative skills</li><li>
Leadership skills</li><li>
Team-building and motivational skills</li><li>
Research and teaching skills</li><li>
Change management and demonstrated problem-solving skills</li><li>
Proficiency in Microsoft Suite (Excel, Word, Outlook, Power Point) preferred</li><li>
Working knowledge of systems/applications in hospital databases and web-based databases</li></ul><p><b>
Physical Demands:
</b></p><ul><li>Being in a stationary position for extended periods of time (4 hours or more)</li><li>
Viewing computer screen for extended periods of time (4 hours or more)</li><li>
Keying frequently on a computer for 4 hours or more</li><li>
Moving about</li><li>
Close, distance and peripheral vision</li><li>
Reading</li><li>
Communicating</li><li>
Writing</li><li>
Lifting/moving items up to 20 pounds</li><li>
Lifting/moving items up to 75 pounds with equipment assistance</li><li>
Pushing/pulling</li><li>
Bending/stooping</li><li>
Reaching/grasping/touching with hands</li><li>
Traveling distances (car, airplane, etc.)</li></ul><p></p><p><b>
Work Environment:
</b></p><ul><li>Normal office environment</li><li>
Primarily indoors environment</li><li>
Patient care environment</li><li>
Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc)</li><li>
Exposure to mechanical equipment</li><li>
Proximity to moving objects</li></ul><p>
#LI-MG1
</p><p></p>The salary for this position generally ranges between $70,600.00-$95,100.00 Annually<p>
This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.</p><p></p><p>
If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the &ldquo;Jobs Hub&rdquo;.</p></div>

Clinical Nurse Manager

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