dispatch coordinator

Koch Trucking

<div>Are you someone who thrives in a fast-moving operations environment and enjoys keeping things organized and on track? We&rsquo;re looking for a Dispatch Coordinator to join our team in Aurora, IL, where you&rsquo;ll play a key role in supporting daily dispatch operations, coordinating shipments, and communicating with drivers and customers to keep freight moving efficiently. If you enjoy problem-solving, multitasking, and being part of a team that keeps logistics running smoothly, we&rsquo;d love to hear from you.
Location: Aurora, IL (This is a 100% on-site role)
Shift Available: Monday-Friday, 7:30 AM - 3:30 PM
Hiring Range: $25-$26/hr. (commensurate with experience)
Why work for us?
<ul><li>Medical, Dental, Vision, HSA, FSA, and more!</li><li>
FREE online healthcare and mental healthcare upon hire</li><li>
401(k) &ndash; with match!</li><li>
6 paid Holidays + 3 Floating Holidays</li><li>
Accrued Paid Time Off from date of hire</li><li>
Company paid Life Insurance with buy-up available</li><li>
Quarterly Profit Share Incentive Program</li><li>
Promotion from within and long-term career growth opportunities</li></ul>
What You'll Do
The Dispatch Coordinator supports daily dispatch operations within the Cartage department by coordinating loads, communicating with drivers and customers, and ensuring shipments move efficiently through the system. This role works closely with the Fleet Manager and Dispatch team to track deliveries, maintain accurate information in dispatch systems, and help resolve operational issues. The Dispatch Coordinator also serves as the primary operational backup when the Fleet Manager is unavailable, helping ensure continuity in dispatch operations.
What do you need to do this job?
Essential Job Functions<ul><li>
Assist with assigning drivers to trucks and available loads based on operational needs</li><li>
Monitor driver ETAs, locations, and delivery progress; communicate updates or delays to internal teams and customers</li><li>
Serve as a key point of contact for drivers by providing directions, load details, and shipment information</li><li>
Manage daily order entry, tracking, and billing through the Transportation Management System (TMS) and related software</li><li>
Communicate with shippers and consignees to confirm or adjust pickup and delivery appointments</li><li>
Track active loads and provide drivers with information such as PO numbers, destination details, and shipment weights</li><li>
Support operational communication between dispatch, customer service, and other internal teams</li><li>
Assist with Driver Orientation at our Aurora facility</li><li>
Coordinate with Maintenance to ensure equipment is scheduled for required service</li><li>
Maintain accurate documentation and audit delivery receipts for completeness</li><li>
Generate leads and build relationships with carrier partners when needed</li><li>
Support the Fleet Manager and dispatch team by helping maintain consistent daily operations</li></ul>
Working Conditions<ul><li>
Office-based environment with occasional exposure to warehouse conditions (temperature fluctuations, noise, dust, etc.)</li><li>
Overtime may be necessary during peak operational periods.</li></ul> 
What You Bring to the Team
We're looking for a team member who has:
Required:<ul><li>
High school diploma or equivalent</li><li>
1+ year of dispatch experience in the transportation industry</li></ul>
Preferred:<ul><li>
Dispatch or transportation coordination experience in a trucking environment</li><li>
Associate or Bachelor&rsquo;s degree in logistics, transportation, or a related field</li></ul>
Note: Brokerage experience is not preferred for this role.
Essential Knowledge, Skills, and Abilities<ul><li>
Ability to multi-task in a fast-paced operational environment</li><li>
Strong communication skills when working with drivers, customers, and internal teams</li><li>
Solid understanding of trucking and logistics operations</li><li>
Strong organizational habits and attention to detail</li><li>
Ability to prioritize multiple shipments, schedules, and requests simultaneously</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn dispatch software</li><li>
Team-oriented mindset and ability to collaborate across departments</li></ul><div> 
Physical Requirements 
 
<ul><li>80% of the workday spent at a desk using a computer and phone.</li><li>20% of the workday spent moving within the office and warehouse to review orders or</li></ul>
communicate with personnel. 
<ul><li>Occasional lifting of up to 15 lbs.</li><li>Regular use of office equipment, including a phone, computer, and printer.</li></ul></div>
About the role
The salary grade for this position ranges from $22.31 to $30.36/hr. While offers will be based on experience and qualifications, the targeted pay range for this role is $25.00-$26.00/hr.
Application deadline
To be considered for this position, please submit your application no later than May 1, 2026.
About Koch Companies
Koch Companies is a family-owned, industry-leading organization comprised of several divisions, including Koch Logistics, United Trailer Leasing, Koch NationaLease, Koch Services, and Koch Trucking. Together, these divisions are driving outstanding growth and innovation in the transportation and logistics sectors.
At Koch, you&rsquo;ll be part of a company that values a friendly, casual, and inclusive working environment. We&rsquo;re committed to your growth and success, offering opportunities for career development, access to current technology, and a culture that prioritizes mental, physical, and emotional well-being through robust wellness programs. You&rsquo;ll also enjoy competitive pay, comprehensive benefits, and the chance to make a meaningful impact in an organization that truly values its employees.
Equal Employment Opportunity Statement: Koch Companies is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices. Koch Companies strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.
Accommodation Statement: If you require a reasonable accommodation to participate in the application or interview process, please contact us at 1-800-249-2369, to ensure that all applicants have the opportunity to participate fully in our recruitment process.
Koch Companies: Family owned, Customer Focused</div>

Dispatch Coordinator

Bishs RV

<div>The Dispatch Coordinator is responsible for owning the day-to-day dispatching, scheduling, and workflow coordination of the service department. This role is highly hands-on and dispatch-forward, with a primary focus on assigning repair orders, managing technician capacity, reducing downtime, and ensuring jobs move through the shop efficiently and accurately. While this role partners closely with the Service Manager and Operations leadership, its core accountability is real-time execution: keeping the board clean, technicians productive, priorities clear, and communication flowing. This role is critical to shop throughput, technician efficiency, and customer satisfaction.

Key Objectives
<ul>
<li>Optimize technician productivity, efficiency, and shop throughput through effective dispatching</li>
<li>Own accurate, prioritized scheduling and real-time workflow adjustments</li>
<li>Reduce Repair Event Cycle Time (RECT) and technician downtime</li>
<li>Ensure clear communication across technicians, service advisors, and management</li>
<li>Support a consistent, high-quality customer experience through reliable execution</li>
</ul>
Core Responsibilities
<ul>
<li>Dispatch &amp; Workflow Management
<ul><li>Assign repair orders (ROs) to technicians based on skill level, availability, and job priority</li>
<li>Maintain and enforce a clear priority system across customer pay, warranty, internal, and urgent work</li>
<li>Monitor job progress throughout the day and rebalance workloads as needed</li>
<li>Adjust assignments proactively to address delays, parts issues, or schedule changes</li>
<li>Review repair orders for clarity, accuracy, and readiness prior to dispatch</li>
<li>Communicate expectations clearly to technicians and service advisors</li>
</ul></li><li>Shop Coordination &amp; Support
<ul><li>Partner closely with the Service Manager to align daily priorities and staffing needs</li>
<li>Support technicians by ensuring work is staged, ready, and properly sequenced</li>
<li>Identify workflow bottlenecks and escalate operational issues when needed</li>
<li>Maintain awareness of individual technician strengths, limitations, and productivity trends</li>
<li>Assign repair orders (ROs) based on technician skill set, availability, and job priority</li>
<li>Monitor job progress and adjust assignments to minimize downtime or delays</li>
<li>Maintain an effective priority system balancing urgent, warranty, and routine work</li>
<li>Review repair orders for clarity and accuracy prior to assignment</li>
<li>Communicate expectations clearly with technicians and service advisors</li>
</ul></li><li>Productivity, Metrics &amp; Performance Tracking
<ul><li>Track technician productivity, efficiency, utilization, and RECT on a daily basis</li>
<li>Maintain accurate dispatching records and performance data</li>
<li>Report daily and weekly performance results to the Service Manager</li>
<li>Identify trends impacting throughput or cycle time and recommend adjustments</li>
<li>Use data to support coaching conversations and operational improvements</li>
</ul></li><li>Customer Experience &amp; Communication
<ul><li>Partner with service advisors to provide accurate timelines and job updates</li>
<li>Escalate service delays or customer-impacting issues as needed</li>
<li>Support high NPS and customer satisfaction through proactive coordination</li>
<li>Step in to manage customer experience issues when necessary</li>
</ul></li><li>Operational Awareness
<ul><li>Support shop performance goals by aligning dispatch decisions with labor efficiency targets</li>
<li>Understand how dispatching impacts revenue, labor hours, and customer satisfaction</li>
<li>Communicate capacity constraints and performance risks to leadership proactively</li>
</ul>
</li></ul>What we're looking for
<ul>
<li>Strong dispatching, scheduling, and prioritization skills</li>
<li>Ability to make quick, confident decisions in a fast-paced environment</li>
<li>Exceptional organizational and time-management abilities</li>
<li>Clear and direct communication style</li>
<li>Strong problem-solving skills with a process-driven mindset</li>
<li>Ability to manage competing priorities without losing accuracy or urgency</li>
</ul>
Experience &amp; Qualifications
<ul>
<li>Demonstrated experience in dispatching, scheduling, or service workflow coordination</li>
<li>Experience working directly with technicians in a service or repair environment</li>
<li>Familiarity with technician productivity, efficiency, and cycle time metrics</li>
<li>Proficiency with dispatching, scheduling, or service management software</li>
<li>Ability to work Saturdays as needed</li>
<li>RV or automotive service experience is a plus but not required</li>
<li>Ability to pass a background check and drug test</li>
</ul>
Expected Results
<ul>
<li>Technicians consistently dispatched to the right work at the right time</li>
<li>Reduced technician downtime and improved shop utilization</li>
<li>Improved Repair Event Cycle Time (RECT)</li>
<li>Clean, accurate, and prioritized dispatch board</li>
<li>Fewer delays caused by RO errors or misaligned priorities</li>
<li>Strong communication flow across the service department</li>
<li>Consistently positive customer experience tied to timely service delivery</li>
</ul>
Who we are:

Bish&rsquo;s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee&rsquo;s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being &ldquo;Different with a Purpose.&rdquo; Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Perks
<ul>
<li>Comprehensive benefits package including medical, vision, dental, and other supplemental coverages</li>
<li>401K matching</li>
<li>Employee discounts</li>
<li>Company-paid life insurance</li>
<li>Gym membership reimbursement</li>
<li>Opportunities for advancement
</li><li>RV Borrowing Program</li>
<li>Incredible Team Culture</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish&rsquo;s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.</div>

Dot Foods, Inc.

<div>Location: Mt. Sterling, IL

Department: Dot Transportation

Reports To: Assistant Transportation Manager

Wage Range: $18.35 to $27.53 per hour, plus bonus opportunity

As a Dispatch Coordinator, you will assist in the planning and execution of business assets and partner with internal and external customers to provide a level of customer service that fosters both internal and external customer growth and retention.

WHAT YOU&rsquo;LL DO
<ul>
<li>Meet company mission and strategic goals</li>
<li>Take ownership through coordination and implementation of freight movement between distribution centers</li>
<li>Ensure Quality and Safety in the respective work area</li>
<li>Compile data and reports to deliver solutions for change</li>
<li>Assume Driver Supervisor Responsibilities in their absence</li>
<li>Assist with driver payroll tasks and expense</li>
<li>Collaborate with both external internal partners to address concerns</li>
<li>Work to improve productivity and reduce cycle time of processes</li>
</ul>
YOU MUST HAVE
<ul>
<li>High school diploma, General Equivalency Degree</li>
<li>Computer skills, including knowledge of Microsoft Office programs</li>
<li>Strong verbal and written communication skills</li>
<li>Skills to be successful in a fast-paced environment with multiple deadlines</li>
<li>Willingness to work as a team</li>
</ul>
YOU MAY ALSO HAVE
<ul>
<li>College degree</li>
<li>Administrative / clerical experience preferred</li>
<li>Working knowledge of Department of Transportation (DOT) rules and regulations</li>
<li>Exceptional interpersonal and customer service skills</li>
<li>Strong organizational and leadership skills</li>
</ul>
ROLE SPECIFICS
<ul>
<li>Schedule: Full-Time- Monday through Friday &ndash; 8:00 am &ndash; 5:00 pm.</li>
</ul>
WHO WE ARE

Dot Foods, a pioneer in the food industry supply chain, created Dot Transportation, Inc. (DTI) in 1994 to transport product. Our fleet has since grown to over 1,800 trucks, all maintained by our own team of trained mechanics. As we&rsquo;ve grown, we haven&rsquo;t lost sight of caring for our best-in-class drivers. We&rsquo;ve had zero layoffs in our company&rsquo;s history and continue to make our benefits more competitive.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:
<ul>
<li>Competitive compensation package, including bonuses for successful performance</li>
<li>Extensive benefits including medical, dental, 401k, and profit-sharing</li>
<li>Significant advancement opportunities</li>
</ul>
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.</div>

<div>The Dispatcher Coordinator ensures efficient and effective scheduling and assignment of repair orders (ROs) to technicians, maximizing shop productivity and minimizing downtime. They coordinate workflows, monitor job progress, and maintain clear communication between technicians, service advisors, the sales department, and customers, ensuring exceptional customer service and operational efficiency.

Key Objectives
<ul>
<li>Optimize technician productivity and shop efficiency</li>
<li> Ensure accurate and prioritized dispatching</li>
<li>Deliver exceptional communication and customer service</li>
<li>Track and improve key performance metrics</li>
<li>Foster a collaborative and positive work environment</li>
</ul>
Responsibilities
<ul><li>Technician Workflow Coordination</li>
<li>Assign repair orders (ROs) to technicians based on skill level, availability, and job priority.</li>
<li>Monitor job progress and ensure adherence to schedules and promised timelines.</li>
<li>Adjust assignments as needed to accommodate delays, urgent repairs, or changes in priorities.</li>
<li>Communicate clearly with technicians to set expectations and address concerns.</li>
<li>Shop Capacity and Efficiency Management</li>
<li>Ensure the shop operates at maximum capacity by efficiently scheduling jobs.</li>
<li>Minimize technician downtime through proactive staging and prioritization of work.</li>
<li>Collaborate with the service manager to identify and resolve bottlenecks in workflows.</li>
<li>Utilize dispatching tools and software to maintain accurate records and performance metrics.</li>
<li>Repair Order Accuracy and Priority Management</li>
<li>Review repair orders to confirm clarity and accuracy before assignment.</li>
<li>Implement and maintain a priority system for job assignments, balancing urgent repairs with routine tasks.</li>
<li>Provide feedback to service advisors when ROs need clarification or additional information.</li>
<li>Customer Service and Communication</li>
<li>Maintain communication with service advisors regarding job progress and expected completion times.</li>
<li>Escalate any delays or issues impacting customer satisfaction to the service manager.</li>
<li>Contribute to achieving high levels of customer satisfaction by ensuring timely and accurate service delivery.</li>
<li>Performance Tracking and Reporting</li>
<li>Track key performance metrics, including technician productivity, efficiency, and RECT (Repair Event Cycle Time).</li>
<li>Report daily performance results to the service manager, highlighting successes and areas for improvement.</li>
<li>Use data to identify patterns and recommend workflow adjustments to improve overall shop performance.</li>
<li>Team Collaboration and Development</li>
<li>Foster strong working relationships with technicians, service advisors, and managers.</li>
<li>Provide input on technician performance to support training, recognition, and development initiatives.</li>
<li>Promote a positive and collaborative team environment.</li>
</ul>
What you&rsquo;ll bring
<ul>
<li>Demonstrated experience in scheduling, workflow coordination, or a similar role where organizational skills and prioritization are essential.</li>
<li>Strong problem-solving and decision-making skills, particularly in dynamic or fast-paced environments.</li>
<li>Excellent communication and interpersonal skills to coordinate with diverse teams and customers.</li>
<li>Proficiency with scheduling software, dispatch tools, or similar platforms.</li>
<li>Ability to analyze data and make informed decisions to optimize operations.</li>
<li>Familiarity with repair processes or technical workflows is beneficial but not required.</li>
<li>Proven ability to work collaboratively and foster a positive, productive team environment.</li>
<li>Ability to pass a background and drug test</li>
<li>Demonstrate alignment with the Company&rsquo;s vision, mission, and core values in all interactions</li>
</ul>
Expected Results
<ul>
<li>Technician Productivity and Efficiency: Ensure technicians meet or exceed productivity and efficiency goals.</li>
<li>Shop Throughput: Maximize shop throughput by reducing downtime and optimizing scheduling.</li>
<li>Repair Event Cycle Time (RECT): Consistently reduce RECT to improve customer satisfaction.</li>
<li>Job Priority Management: Maintain an effective priority system that aligns with service department goals.</li>
<li>Repair Order Accuracy: Ensure ROs are clear and accurate before assignment.</li>
<li>Communication: Facilitate seamless communication among technicians, service advisors, and customers.</li>
<li>Customer Satisfaction: Support the achievement of high Net Promoter Scores (NPS) through efficient service delivery.</li>
<li>Workforce Optimization: Balance technician workloads effectively to avoid overburdening or underutilization.</li>
</ul>
Resources
<ul>
<li>Dispatching and scheduling software</li>
<li>Performance data and reporting tools</li>
<li>Clear SOPs and repair order processes</li>
<li>Strong communication channels</li>
<li>Training and development materials</li>
</ul>
Who we are

Bish&rsquo;s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee&rsquo;s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being &ldquo;Different with a Purpose.&rdquo; Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Perks
<ul>
<li>Comprehensive benefits package including medical, vision, dental, and other supplemental coverages</li>
<li>401K matching</li>
<li>Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products</li>
<li>Employee discounts</li>
<li>Company-paid life insurance</li>
<li>Gym membership reimbursement</li>
<li>Opportunities for advancement</li>
<li>RV Borrowing Program</li>
<li>Incredible Team Culture</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish&rsquo;s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.</div>

Acertus

<div>At ACERTUS, culture is everything. We want people to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!

The Dispatch Coordinator I is responsible for efficiently coordinating and managing the dispatching of vehicles or goods within the transportation network. This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills.

Pay: $20 - $22/hr. Based on Experience.

Schedule: Sunday 10:30am-9pm, Wednesday-Friday 10:30am -9pm OR Saturday 10:30am-9:00pm, Tuesday-Thursday 10:30am-9:00pm 


What you will be doing:
<ul>
<li>Receive and handle inbound calls from both drivers and customers.</li>
<li>Initiate outbound calls to drivers to obtain and provide status updates on shipments.</li>
<li>Efficiently dispatch loads to drivers, ensuring timely arrivals at their designated destinations.</li>
<li>Enter and process transportation orders into the system when required.</li>
<li>Ensure drivers have accepted their loads in a timely manner.</li>
<li>Deliver price quotes to customers through phone conversations or email correspondence as required.</li>
<li>Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.</li>
<li>Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.</li>
<li>Monitor dispatched orders and closely track pickup and delivery timelines.</li>
<li>Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.</li>
<li>Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.</li>
<li>Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment
 
processes at the end of each month.</li>
<li>Must be willing and able to perform all other duties as assigned by management.</li></ul> 


What are we looking for?
<ul><li>High school diploma or equivalent; associate's degree in business or a related field is a plus.</li><li>Proven experience in dispatch and logistics, preferably within the transportation or logistics industry.</li></ul>
<ul><li>Prior customer service experience preferred</li><li>Strong attention to detail and accuracy.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in using order entry software and Microsoft Office Suite.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Knowledge of transportation industry practices and regulations is advantageous.</li></ul> 


Benefits:

 At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
<ul>
<li>Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.</li>
<li>Company Paid Time Off</li>
<li>8 Company Paid Holidays</li>
<li>401(k) with auto enrollment at 3% on the 1st of the month following your start date.</li>
<li>Casual Dress Code</li></ul> 


 About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers&rsquo; experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America. 

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

Dispatch Coordinator I

Relo Solutions Group

Job Title: Customer Service &amp; Dispatch Coordinator Company: Relo Solutions Group LLC Location: Fayetteville, NY in office Employment Type: Full-TimeAbout UsWe are a specialized service provider in the moving and storage industry, partnering with moving companies to handle complex, high-liability items and services. From fitness equipment and pool tables to pianos and custom crating, we step in where standard movers cannot&mdash;delivering expertise, care, and reliability every step of the way.Position OverviewWe are seeking a detail-oriented and customer-focused Customer Service &amp; Dispatch Coordinator to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable communicating with customers and service providers throughout the day.You will be the front line of communication for our clients while also playing a key role in coordinating and dispatching jobs to our nationwide service network.Key Responsibilities<ul><li>Answer inbound calls and communicate with customers in a professional, friendly manner</li><li>Schedule and coordinate service requests with clients and moving partners</li><li>Provide accurate information regarding services, pricing, and timelines</li><li>Manage customer inquiries, issues, and follow-ups to ensure a high level of satisfaction</li><li>Maintain detailed and organized records of jobs, communications, and schedules within our CRM</li><li>Collaborate with internal teams to ensure seamless service delivery</li><li>The ability to dispatch jobs to appropriate service providers based on location, scope, and availability (on an as needed basis)</li></ul>Qualifications<ul><li>Previous experience in customer service, call center, or client-facing roles</li><li>Strong phone communication skills and professional demeanor</li><li>Excellent organizational and multitasking abilities</li><li>Ability to work efficiently in a fast-paced, deadline-driven environment</li><li>Problem-solving mindset with strong attention to detail</li><li>Experience in logistics, dispatching, or the moving industry is a plus (but not required)</li></ul>What We Offer<ul><li>Competitive pay based on experience</li><li>Opportunities for growth within a specialized and expanding industry</li><li>Supportive team environment</li><li>Health and Dental Insurance</li><li>401k and 401k matching up to 3%</li><li>Ability to earn bonuses based on performance.</li></ul>How to ApplyPlease submit your resume along with a brief description of your relevant experience. We look forward to hearing from candidates who are motivated, reliable, and ready to grow with our team.Pay: $21.63 - $26.44 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Customer Service & Dispatch Coordinator

Upscale Valley

Job Title: Online Orders Confirmation and Dispatch CoordinatorLocation: Samnabad - LahoreJob Type: Full-Time - Onsite (Monday - Saturday)Office Timing: 11 am - 8 pmAbout Us: Durawalk is a leading company dedicated to delivering top-notch products and exceptional service to our customers. We pride ourselves on our commitment to quality and efficiency, and we are looking for a motivated and detail-oriented Online Orders Confirmation and Dispatch Coordinator to join our team.Job Description: As the Online Orders Confirmation and Dispatch Coordinator, you will be responsible for ensuring that daily online orders are confirmed, processed, and dispatched accurately and promptly. Your role will involve close coordination with our warehouse team and customer service department to maintain smooth and efficient order fulfillment processes.Key Responsibilities:<ul><li>Order Confirmation: Review and confirm online orders received through various platforms, ensuring all details are accurate and complete.</li><li>Dispatch Coordination: Prepare orders for dispatch, including packaging and labeling, and coordinate with the shipping department to ensure timely delivery.</li><li>Inventory Management: Monitor inventory levels to ensure adequate stock is available for order fulfillment, and communicate any stock issues to the relevant team.</li><li>Customer Communication: Provide updates to customers regarding order status, shipping information, and any potential delays or issues.</li><li>Record Keeping: Maintain accurate records of order confirmations, dispatch details, and any discrepancies or issues encountered.</li><li>Problem Resolution: Address and resolve any issues related to order processing, including returns, exchanges, and shipping discrepancies.</li></ul>Qualifications:<ul><li>Experience: Previous experience in order processing, dispatch coordination, or a similar role is preferred.</li><li>Skills: Strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.</li><li>Technical Proficiency: Familiarity with online order management systems, inventory software, and basic computer applications (e.g., Microsoft Office, Google Workspace).</li><li>Communication: Excellent written and verbal communication skills to interact effectively with customers and internal teams.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Opportunities for professional growth and development</li><li>A supportive and dynamic work environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Online Orders Confirmation and Dispatch Coordinator

Search 3537+ Dispatch coordinator jobs near you this April. New roles added regularly across leading industries. Apply today.

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Customer Service & Dispatch Coordinator

Online Orders Confirmation and Dispatch Coordinator