dispatch lead

talabat

<div>
 When you think of food delivery in the MENA region, we&rsquo;d be pretty surprised if talabat didn&rsquo;t pop into your mind first! Since delivering our first order in Kuwait in 2004, we&rsquo;ve grown quite a lot over the past 17 years.
 
 
 Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
 
 
 Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 As a cloud kitchen dispatch support lead, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner&rsquo;s suppliers, service providers, customers service, to ensure a seamless dispatching process.
 </li>
 <li>
 Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times
 
 
 </li>
 </ul>
 Ensures that operations shift checklist is completed as required (opening, mid and closing)
 
 
 <ul>
 <li>
 Ensures that all techs and internet connection are functioning all throughout the shifts.
 </li>
 <li>
 Supervise and lead dispatch team, providing training and support as needed.
 </li>
 <li>
 Manage the dispatching of orders from operating partners to riders effectively
 </li>
 <li>
 Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center.
 </li>
 <li>
 Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene.
 </li>
 <li>
 Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.
 </li>
 <li>
 Ensures accurate and timely communication between customers, riders and dispatchers.
 </li>
 <li>
 Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.
 </li>
 <li>
 reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occured.
 </li>
 <li>
 Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.
 </li>
 <li>
 Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.
 </li>
 <li>
 Ensure compliance with company policies and industry regulations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must Have:
 
 
 </li>
 </ul>
 Proficient in basic computer application
 
 
 At least High School diploma
 
 
 At least 2 years experience in dispatch operations or logistics
 
 
 Proficient in basic data gathering and analysis
 
 
 Ability to work flexible hours, including night, weekends and holidays
 
 
 <ul>
 <li>
 Nice to Have:
 
 
 </li>
 </ul>
 Prior experience in cloud kitchen operations
</div>

Kitchens Dispatch Support Lead

Delivery Hero

<div>Company Description 
When you think of food delivery in the MENA region, we&rsquo;d be pretty surprised if talabat didn&rsquo;t pop into your mind first! Since delivering our first order in Kuwait in 2004, we&rsquo;ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. 
Job Description<ul><li> 
 As a cloud kitchen dispatch support lead, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner&rsquo;s suppliers, service providers, customers service, to ensure a seamless dispatching process.</li><li>
Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times
Ensures that operations shift checklist is completed as required (opening, mid and closing)</li><li>
Ensures that all techs and internet connection are functioning all throughout the shifts.</li><li>
Supervise and lead dispatch team, providing training and support as needed.</li><li>
Manage the dispatching of orders from operating partners to riders effectively</li><li>
Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center.</li><li>
Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene.</li><li>
Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.</li><li>
Ensures accurate and timely communication between customers, riders and dispatchers.</li><li>
Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.</li><li>
reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occured.</li><li>
Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.</li><li>
Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.</li><li>
Ensure compliance with company policies and industry regulations.</li></ul> 
Qualifications<ul><li> 
 Must Have:</li></ul>
Proficient in basic computer application
At least High School diploma
At least 2 years experience in dispatch operations or logistics
Proficient in basic data gathering and analysis
Ability to work flexible hours, including night, weekends and holidays<ul><li>
Nice to Have:</li></ul>
Prior experience in cloud kitchen operations</div>

SKYLAND BUISNESS LLC

Location: [Onsite]Reports To: Operations DirectorCompany OverviewWe are a startup truck dispatch company connecting owner operators and fleets with profitable freight. To commence our operations, we need a dual focused leader to build our dispatch team while driving key operational projects.Role SummaryYou will wear two hats:1. Talent Acquisition &ndash; Recruit, vet, and onboard qualified truck dispatchers and sales agents.2. Project Management &ndash; Lead initiatives such as software rollouts, carrier setup processes, or driver retention programs.Key ResponsibilitiesA. HR &amp; Recruitment (40%)&middot; Full cycle recruiting for dispatchers, Sales agents, and support staff.&middot; Source candidates from industry specific platforms (e.g., Indeed, LinkedIn, trucking forums, dispatching platforms).&middot; Conduct skills assessments (load board proficiency, negotiation simulations, DAT/ Truckstop.com knowledge).&middot; Manage onboarding: background checks.&middot; Develop a dispatcher scorecard and performance review cadence.&middot; Build a talent pipeline for peak hiring seasons (Q3/Q4).B. Project Management (60%)&middot; Lead projects to improve dispatch efficiency:&middot; New software implementation (CRM, TMS, or dialer systems).&middot; Carrier onboarding workflow &ndash; reduce time from application to active dispatching.&middot; Driver retention initiative &ndash; track metrics, coordinate with owner operators.&middot; Create project plans, assign tasks to dispatchers, and track performance.&middot; Run weekly project standups and report status to leadership.&middot; Identify bottlenecks in dispatch to broker communication and propose automated solutions.Required QualificationsGraduation (MGT/IT etc.)Area Must HaveRecruitment 1+ years recruiting for trucking or IT project/operational rolesDispatch knowledge Familiar with DAT, Truckstop.com, rate negotiations, and broker protocolsProject management ExperienceSoft skills ability to reject unqualified candidates professionally; calm under deadline pressurePreferred (Nice to Have)&middot; Prior work at a dispatch service, freight brokerage, or fleet.&middot; Experience with performance-based commission structures for dispatchers.Success Metrics (First 60 Days)&middot; Hiring: 6 qualified dispatchers and 2 Sales agents hired and ramped.&middot; Retention: 90% dispatcher retention after 30 days.&middot; Projects: Launch dispatch services effectivelyCompensation &amp; BenefitsBase salary: PKR 70K &ndash; 200K + commission/bonus on dispatcher performance or project completion.&middot; Growth: Path to Head of Operations.Pay: Rs70,000.00 - Rs200,000.00 per monthWork Location: In person

HR & Recruitment Specialist / Project Manager – Truck Dispatch

CALO

<div><h4 class="jobSectionHeader">About Calo
</h4>Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
<h4 class="jobSectionHeader">Role overview</h4>
To function as a Dispatch Supervisor for Calo OmanCentral Production Unit. Act as the on-the-floor leader during food portioning and dispatch windows, solving problems quickly and keeping operations moving. The successful candidate will make use of their technical and team leadership skills in order to play a critical role in maintaining and enhancing our customers&rsquo; satisfaction through efficiency and strong adherence to safety &amp; portioning protocols
<h4 class="jobSectionHeader">Relationships and working expectations</h4><ul><li>
Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals</li><li>
Works closely with the Ops + Dispatch Management, Logistics, and Quality to align on portioning accuracy, customer request or improvements in workflow
</li><li>Shift-based work, based in temperature-controlled environments, with mandatory personal protective equipment during all dispatch operation times
</li></ul><h4 class="jobSectionHeader">Main Responsibilities</h4><ul><li>
Lead the team in alignment with Calo&rsquo;s culture and brand values through clear communication
</li><li>Execute all portioning &amp; shopping preparations with consistency and efficiency, training and guiding the team to execute on the same level of performance</li><li>
Ensure precise portioning to align with Calo&rsquo;s calories and macronutrient guidelines</li><li>
Minimize errors through effective practice of portioning, packing, labeling, and dispatch of meals, along with internal dashboard utilization</li><li>
Follow daily portioning guidelines and ensure the timely dispatch of meals to delivery teams
</li><li>Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols</li></ul><h4 class="jobSectionHeader">
Ideal Candidate</h4><h5 class="jobSectionHeader">
Qualifications
</h5><ul><li>Proven experience as a team leader in service crew &amp; food portioning in high-volume, hotel, restaurants, catering and retail central kitchens (4 - 6 years minimum)</li><li>
Proficient with health and safety, HACCP standards (certification preferred)
</li></ul><h5 class="jobSectionHeader">Knowledge and competency</h5><ul><li>
Working knowledge food portioning &amp; packing
</li><li>Use of computer and familiarity with excel &amp; google sheets
</li><li>Ability to work in a fast-paced, high-volume environment with dynamic thinking
</li><li>Proficient in communication in English and leading a team
</li></ul><h5 class="jobSectionHeader">Personality</h5><ul><li>
Passion for quality and continuous improvements</li><li>
Able to lead with empathy, building the best version of yourself and your peers</li><li>
Obsession with delivering a high level of customer satisfaction</li></ul></div>

Dispatch Supervisor

Calo Inc.

<div>
 
 About Calo
 
 
 
 Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
 
 
 
 
 Role overview
 
 
 
 
 To function as a Dispatch Supervisor for Calo OmanCentral Production Unit. Act as the on-the-floor leader during food portioning and dispatch windows, solving problems quickly and keeping operations moving. The successful candidate will make use of their technical and team leadership skills in order to play a critical role in maintaining and enhancing our customers&rsquo; satisfaction through efficiency and strong adherence to safety &amp; portioning protocols
 
 
 
 
 Relationships and working expectations
 
 
 
 
 <ul>
 <li>
 Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals
 </li>
 <li>
 Works closely with the Ops + Dispatch Management, Logistics, and Quality to align on portioning accuracy, customer request or improvements in workflow
 </li>
 <li>
 Shift-based work, based in temperature-controlled environments, with mandatory personal protective equipment during all dispatch operation times
 
 
 </li>
 </ul>
 
 
 Main Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead the team in alignment with Calo&rsquo;s culture and brand values through clear communication
 </li>
 <li>
 Execute all portioning &amp; shopping preparations with consistency and efficiency, training and guiding the team to execute on the same level of performance
 </li>
 <li>
 Ensure precise portioning to align with Calo&rsquo;s calories and macronutrient guidelines
 </li>
 <li>
 Minimize errors through effective practice of portioning, packing, labeling, and dispatch of meals, along with internal dashboard utilization
 </li>
 <li>
 Follow daily portioning guidelines and ensure the timely dispatch of meals to delivery teams
 </li>
 <li>
 Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols
 
 
 </li>
 </ul>
 
 
 Ideal Candidate
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a team leader in service crew &amp; food portioning in high-volume, hotel, restaurants, catering and retail central kitchens (4 - 6 years minimum)
 </li>
 <li>
 Proficient with health and safety, HACCP standards (certification preferred)
 
 
 </li>
 </ul>
 
 
 Knowledge and competency
 
 
 
 
 <ul>
 <li>
 Working knowledge food portioning &amp; packing
 </li>
 <li>
 Use of computer and familiarity with excel &amp; google sheets
 </li>
 <li>
 Ability to work in a fast-paced, high-volume environment with dynamic thinking
 </li>
 <li>
 Proficient in communication in English and leading a team
 
 
 </li>
 </ul>
 
 
 Personality
 
 
 
 
 <ul>
 <li>
 Passion for quality and continuous improvements
 </li>
 <li>
 Able to lead with empathy, building the best version of yourself and your peers
 </li>
 <li>
 Obsession with delivering a high level of customer satisfaction
 </li>
 </ul>
</div>

<div>
 
 Before you apply to a job, select your language preference from the options available at the top right of this page.
 
 
 
 Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
 
 
 
 Job Description
 
 
 
 
 Together, we are Marken, UPS Healthcare Precision Logistics.
 
 As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
 
 
 
 Job Summary
 
 
 
 This position is responsible for analyzing and planning a center&rsquo;s daily package dispatch to ensure timely and efficient dispatch service performance. He/She analyzes previous dispatch results to maximize service performance and to streamline routes. This position has primary responsibility for managing the center&rsquo;s dispatch systems and processes. He/She reviews data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results. This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. He/She also develops, updates and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work. This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. He/She directly supervises Part-time Dispatch Supervisors.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Analyzes the previous day&rsquo;s production reports and weekly trends to incorporate improvements into future plans.
 </li>
 <li>
 Determines employee training needs to produce continuous development plans.
 </li>
 <li>
 Provides feedback and support.
 </li>
 <li>
 Conducts performance evaluations and resolve individual and group performance issues.
 </li>
 <li>
 Supports a collaborative work environment through continuous communication and relationship building.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree or International equivalent - Preferred
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 Our compensation reflects the cost of labor across several US geographic markets.
 
 The base pay for this position ranges from $5495.00 per month to $8930.00 per month.
 
 Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate&rsquo;s work experience.
 
 
 Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance &amp; Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
 
 
 
 Employee Type
 
 
 
 Permanent
 
 
 UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
 
 
 
 Other Criteria
 
 
 
 UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
 
 
 
 Basic Qualifications
 
 
 
 Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
</div>

Transport and Dispatch Supervisor

Airstream Heating & Cooling LLC

Service Dispatch Operations ManagerAirstream Services &ndash; HVAC, Plumbing &amp; ElectricalAbout Airstream ServicesAirstream Services is a growing home services company specializing in HVAC, plumbing, and electrical. Our dispatch team is the backbone of our operation &mdash; coordinating field technicians, managing customer appointments, and making sure every service call runs smoothly from start to finish.We are looking for an experienced Service Dispatch Operations Manager who thrives in a fast-paced home services environment and knows how to keep a team of skilled technicians and dispatchers moving efficiently.Position OverviewThe Service Dispatch Operations Manager oversees the day-to-day scheduling, dispatch, and call flow for our HVAC, plumbing, and electrical divisions. This leader ensures full schedule capacity, efficient routing, and excellent customer communication, while coaching the dispatch team to deliver top-tier service and strong revenue performance.Key Responsibilities<ul><li>Lead, manage, and develop a team of dispatchers, providing daily direction, coaching, and performance oversight</li><li>Manage daily scheduling and dispatching of HVAC, plumbing, and electrical technicians</li><li>Monitor technician routes and job progress throughout the day, adjusting schedules as needed</li><li>Make proactive outbound calls to customers to fill open slots and keep the technician schedule at full capacity</li><li>Identify and act on scheduling gaps throughout the day to maximize technician productivity and revenue</li><li>Communicate with customers regarding appointment windows, delays, and follow-ups</li><li>Prioritize service calls, including emergency and after-hours requests</li><li>Enter and maintain accurate job records, notes, and statuses in our field service management software</li><li>Coordinate with service managers and technicians to maximize productivity and minimize drive time</li><li>Track parts, work orders, and job completion to ensure a smooth billing handoff</li><li>Handle inbound calls and dispatch communications professionally</li><li>Participate in on-call rotation to support after-hours and emergency service coverage</li><li>Assist in onboarding and training new dispatch staff</li></ul>Qualifications<ul><li>2+ years of dispatch or scheduling experience in HVAC, plumbing, electrical, or related home services</li><li>Experience managing or supervising a dispatch team preferred</li><li>Experience with field service management or CRM software required; HouseCall Pro, ServiceTitan, Jobber, or similar strongly preferred</li><li>Strong multitasking and problem-solving skills in a fast-paced environment</li><li>Excellent communication skills with both customers and field technicians</li><li>Ability to stay calm, organized, and detail-oriented under pressure</li><li>Proficiency with computers, scheduling tools, and call handling systems</li></ul>Schedule<ul><li>Monday &ndash; Friday, standard business hours</li><li>On-call rotation required for after-hours, weekend, and emergency service coverage</li></ul>Compensation &amp; Benefits<ul><li>$60,000 &ndash; $80,000 per year, based on experience</li><li>Full-time position with consistent hours</li><li>Supportive, team-first environment</li><li>Opportunity to grow with a fast-expanding company and advance your career in home services operations</li></ul>Pay: $60,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Home Services Dispatch: 2 years (Required)</li></ul>Work Location: In person

Service Dispatch Manager

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