dispatch manager

Texas Materials

<div>Job ID: 522699 
Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas. 


Key Responsibilities (Essential Duties and Functions)
Texas Materials is looking for a Dispatch Manager to join our team in the Austin, TX area. The Dispatch Manager reports to the Transportation Manager and is a key part of the Texas Materials Ready Mix management team. This position is responsible for taking ownership of all activities and decisions that influence customer service and dispatch. The position's objectives are to ensure that customers are serviced properly, delivery is scheduled efficiently, and department goals are achieved. A key aspect of the role is managing, leading, and empowering the dispatch team members.<ul><li> 
Ensure a safe work environment in compliance with all safety policies and procedures.</li><li>Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment.</li><li>Manage and train Customer Service Representatives / Dispatcher team members.</li><li>Set performance metrics and goals for team members and conduct employee reviews regularly to keep track of progress.</li><li>Directs work of all employees involved in the daily operations of a Ready Mix dispatch office.</li><li>Coordinate with VP/GM, Transportation Manager, sales team, QC, and operations to understand expectations for each job/project.</li><li>Coordinate deliveries with company truck drivers &amp; hire hauler fleet to ensure timely customer deliveries.</li><li>Build rapport with customers and establish good working relationships.</li><li>Make every effort to accommodate customer requests and negotiate acceptable delivery times without losing orders.</li><li>Monitor orders and scheduling during the day and make adjustments as necessary to maintain customer service and best utilize fleet.</li><li>Plan effective delivery routes and assign haulers &amp; drivers for scheduled deliveries.</li><li>Prepare invoices, delivery tickets and related shipping documents.</li><li>Process plant production and received good tickets.</li><li>Regular and predictable attendance at assigned times is required.</li><li>Regular availability to support team for overnight and weekends</li><li>Other duties may be assigned.</li></ul> 
Qualifications
Education/Experience<ul><li>High school diploma or GED, or equivalent experience in related function</li><li>5 years of experience in the materials delivery business with a working knowledge of delivery and plant equipment</li><li>5 plus years of experience in customer service and dispatch, preferably in a fast-paced, high-volume operation of 600k cubic yards or more per year.</li></ul> 
Work Requirements<ul><li>Must be 18 years in age or older.</li><li>Must pass pre-employment physical, drug screen and criminal background check.</li><li>Have a valid Driver&rsquo;s License and an acceptable driving record.</li><li>Be proactive, self-motivated, self-starter who is action-oriented and drives for results.</li><li>Foster a collaborative, professional, courteous attitude and team-based approach.</li><li>Highly ethical.</li><li>Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.</li><li>Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.</li><li>Must be willing to travel and work away from home when required (up to 25%).</li><li>Must be willing to work nights and weekends when necessary.</li><li>Must have the ability to work without close supervision.</li></ul> 
Knowledge/Skill Requirements<ul><li>Highly developed oral, verbal and written communication skills and an ability to work with management.</li><li>Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.</li><li>Knowledge of DOT regulations.</li><li>Ability to be a self-starter and able to operate under general guidelines.</li><li>Have strong interpersonal and organizational skills.</li><li>Be proficient in basic Microsoft Office software (Word, Excel, Outlook and PowerPoint)</li><li>Ability to work with a diverse group of people within the Company and with customers</li><li>Ability to make presentations in front of many people.</li><li>Ability to effectively work with customers, employees, and suppliers.</li><li>Ability to provide and understand detailed information.</li><li>Ability to analyze issues independently.</li><li>Ability to perform under deadline pressure.</li><li>Ability to understand and follow complex verbal and written instructions.</li><li>Ability to meet attendance schedule with dependability and consistency.</li></ul> 
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>Able to stand, walk, use hands and fingers to manipulate objects, talk and hear.</li><li>Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.</li><li>The employee is frequently required to sit and use hands.</li><li>The employee is occasionally required to stand, walk and bend.</li></ul> 
Work Environment<ul><li>Standard office environment.</li><li>Tempo is fast-paced with deadlines.</li><li>The noise level in some areas of the work environment may be moderate.</li></ul> 


What CRH/Texas Materials Offers You<ul><li>
An inclusive culture that values opportunity for growth, development, and internal promotion</li><li>
Competitive base pay</li><li>
Medical, dental and disability benefits programs</li><li>
Group retirement savings program</li><li>
Health and wellness programs</li></ul> 
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
For more information visit: www.crh.com
Come build your career with us! Apply today and find out how your skills and experience can translate to opportunities that advance your career. Please complete your online application and profile for consideration. 
Texas Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. 
EOE/Vet/Disability 
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.<div> 
 AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.</div></div>

Dispatch Manager

U-Haul

<div><h2 class="jobSectionHeader">Repair Dispatch Manager</h2>
Repair Dispatch Manager
Ready to rev up your career? If you are an excellent communicator with a knack for management, consider joining the U-Haul Team as a Repair Dispatch Manager. In this role you will be responsible for keeping U-Haul equipment in the best shape possible, coordinating maintenance and repair initiatives to support repair shops, centers and vendors in your area.
Whether you are looking for your first job in the industry or have vehicle repair-experience already, U-Haul is the place for you! We have the largest fleet of trucks and trailers in the industry, and we need a first-class team to keep them maintained for our customers. We add to our fleet each year, ensuring that you are always working on the latest new equipment.
As a U-Haul Repair Dispatch Manager, you will use U-Haul Company&rsquo;s proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you will need to succeed and grow, so if you want a job with endless opportunities for career growth, apply today!
Our motto is &ldquo;Hire Fast, Pay Fast.&quot; You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus!
Repair Dispatch Manager Primary Responsibilities:<ul><li>
Liaise among marketing companies, centers, repair shops, vendors and occasionally customers.</li><li>
Route and schedule mobile repair technicians to complete needed repairs.</li><li>
Monitor equipment in the field to strategically plan maintenance.</li><li>
Oversee transfer drivers.</li><li>
Work closely with Roadside Assistance Team members.</li><li>
Organize maintenance campaigns and initiatives.</li><li>
Prospect and maintain relationships with service providers</li><li>
Review and audit repair records.</li><li>
Monitor outside garages for quality of work performed on U-Haul rental equipment.</li><li>
Team Members are expected to willingly lend assistance in additional areas as necessary, following the directives and guidance of their supervisor.</li></ul>
Dispatch Manager minimum qualifications:<ul><li>
Ability to work on call</li><li>
General mechanical knowledge</li><li>
Multi-unit-style management experience</li><li>
Communicate professionally and eager to collaborate with others.</li><li>
Proficient computer skills (especially Microsoft Office)</li><li>
Reasonable and predictable attendance</li></ul>
Perks of joining the U-Haul Team:
Get your career moving with a Company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events and resources to help team members become the happiest and healthiest they can be.
We offer a Technician Training Program that encompasses both Ford and GMC training classes, as well as a Tool-Purchase Program.
U-Haul Offers:<ul><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Career stability
</li><li>Gym Reimbursement Program, if eligible</li><li>
Opportunities for advancement
</li><li>Valuable on-the-job training</li><li>
Complete Benefit Plan, if eligible</li><li>
RRSP payroll deduction plan
</li><li>Deferred profit-sharing plan, if eligible</li><li>
You Matter Program (EAP)</li><li>
Mindset App Program</li><li>
Wellness Programs</li><li>
Discounts on Apple products, Dell computers, hotels, and more
</li></ul>Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. 

 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Repair Dispatch Manager

Acertus

<div>The OTR Dispatch Manager is responsible for overseeing daily dispatch operations to ensure the efficient and timely movement of vehicles across the transportation network. This role manages dispatch staff, monitors performance metrics, resolves escalated issues, and implements operational improvements to support service levels and operational efficiency. The ideal candidate is highly organized, thrives in a fast-paced logistics environment, and has strong leadership, communication, and problem-solving skills.

Schedule: Monday - Friday, 7:30am - 5:00pm

Pay: $60,000- 75,000 Based on experience 


What will you be doing?
<ul>
<li>Lead and manage the daily operations of the dispatch team to ensure efficient routing and scheduling of drivers.
</li>
<li>Monitor team productivity and provide coaching, feedback, and development to improve performance.
</li>
<li>Organize workflow and ensure dispatch staff understand responsibilities and assigned tasks.
</li>
<li>Manage dispatch operations across assigned portfolios, regions, or lanes in accordance with company policies.
</li>
<li>Analyze operational metrics and reporting to identify opportunities for improvement and cost reduction.
</li>
<li>Ensure quality, customer satisfaction, and financial commitments are consistently met.
</li>
<li>Resolve escalated issues involving drivers, customers, and dispatch team members.
</li>
<li>Support inbound dispatch calls during high-volume periods.
</li>
<li>Assist team members with order entry, chats, and ticket management when operational demand increases.
</li>
<li>Collaborate with Accounting and Operations teams to support accurate month-end audits and reporting.
</li>
<li>Work cross-functionally with IT to resolve system issues and implement enhancements.
</li>
<li>Ensure service level agreements (SLAs) are consistently met for assigned accounts.
</li>
<li>Manage scheduling, PTO approvals, timesheets, and coverage planning for dispatch staff.
</li>
<li>Partner with the People &amp; Culture team on hiring, onboarding, coaching, and employee development initiatives.
</li>
</ul>What are we looking for?
<ul>
<li>High school diploma or equivalent required.
</li>
<li>Associate&rsquo;s degree in business, logistics, or a related field preferred.
</li>
<li>3+ years of dispatch, transportation, or logistics experience, preferably in a leadership or supervisory capacity.
</li>
<li>Strong understanding of transportation or logistics operations.
</li>
<li>Excellent organizational and time-management skills.
</li>
<li>Strong communication and interpersonal abilities.
</li>
<li>Ability to multitask and prioritize in a fast-paced environment.
</li>
<li>Strong attention to detail and accuracy.
</li>
<li>Experience using dispatch systems, order entry software, and Microsoft Office.
</li>
<li>Ability to analyze operational metrics and implement process improvements.
</li>
<li>Customer service and problem-resolution skills.</li></ul> 

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
<ul>
<li>Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.</li>
<li>Company Paid Time Off</li>
<li>8 Company Paid Holidays</li>
<li>401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.</li>
<li>Casual Work environment</li></ul> 


About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers&rsquo; experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America. 


ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

OTR Dispatch Manager

I Log, LLC

Job Title: Overnight Dispatch ManagerLocation: Fully Remote (Work From Home)Salary: $65,000 annually Benefits: Full benefits package available after 30 days of employmentSchedule<ul><li>Monday &ndash; Friday: 8:00 PM &ndash; 8:00 AM</li><li>Saturday &amp; Sunday: Reduced / limited hours</li></ul>Job OverviewWe are seeking a reliable and detail-oriented Overnight Dispatch Manager to oversee after-hours operations. This role is critical in ensuring smooth communication between internal teams, customers, and drivers during overnight shifts. The ideal candidate is responsive, organized, and comfortable working independently in a remote environment.Key Responsibilities<ul><li>Send daily and overnight reports to internal team members</li><li>Distribute reports and updates to customers in a timely manner</li><li>Remain available to answer incoming calls from 8:00 PM to 8:00 AM, seven days a week</li><li>Communicate effectively with customers regarding updates, issues, and service needs</li><li>Coordinate and communicate with drivers to ensure efficient operations</li></ul>Qualifications<ul><li>Strong communication and organizational skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Dependable and responsive during overnight hours</li><li>Previous dispatch or logistics experience preferred (but not required)</li><li>Comfortable working remotely with minimal supervision</li></ul>What We Offer<ul><li>Competitive annual salary</li><li>Full benefits package after 30 days</li><li>Flexible weekend hours</li><li>Remote work environment</li></ul>Pay: From $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Overnight Dispatch Manager

HERMANN FORWARDING

<div><h2 class="jobSectionHeader">Driver Manager (Overnight)</h2><h2 class="jobSectionHeader">
Job Summary:</h2>
The Driver Dispatch Manager is responsible for training, evaluating, and supporting drivers in full compliance with local, state, and federal regulations. This role requires close coordination with drivers, customers, internal staff, and management to address issues, maintain strong professional relationships, and collaborate across departments to ensure employees have the tools and environment needed to succeed.<h2 class="jobSectionHeader">
Working Hours:</h2>
8:00pm - 6:00 am EST ( 7:00pm - 5:00 am CST )<h2 class="jobSectionHeader">
Responsibilities:</h2><h3 class="jobSectionHeader">
Knowledge &amp; Operational Oversight</h3><ul><li>
Apply principles and methods related to the movement of goods, including cost and benefit considerations.</li><li>
Provide exceptional customer service, including needs assessment, adherence to service standards, and monitoring customer satisfaction.</li><li>
Coordinate with drivers to ensure timely pickups and deliveries.</li><li>
Arrange periodic equipment maintenance as needed.</li><li>
Maintain costs and profits within established budgets.</li><li>
Track driver hours and mileage in collaboration with Load Planners to maximize productivity.</li><li>
Support cost-reduction initiatives.</li><li>
Monitor performance related to driver incidents, equipment failures, breakdowns, and other potential service disruptions.</li></ul><h3 class="jobSectionHeader">
Service Performance &amp; Compliance</h3><ul><li>
Maintain service rates that meet company expectations, including a 99.0% on-time service rate.</li><li>
Ensure drivers follow all safety regulations and that training methods are effective.</li><li>
Ensure dispatch protocols comply with both client and company policies.</li><li>
Demonstrate proficiency with administrative systems and procedures, including:<ul><li>
Transportation Management Systems (dispatching, order processing, etc.)</li><li>
Microsoft Office and other business applications</li><li>
Satellite tracking and communications software</li></ul></li></ul><h3 class="jobSectionHeader">
Planning &amp; Workload Management</h3><ul><li>
Communicate daily with drivers.</li><li>
Dispatch drivers for previous, current, and upcoming assignments.</li><li>
Update TMS orders accurately and promptly.</li><li>
Provide ETAs for pickups and deliveries.</li><li>
Track and trace shipments.</li><li>
Manage rail billing, tracking, tracing, and communication with customers and dray partners for intermodal operations.</li><li>
Perform other duties as assigned.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Must have previous experience managing Drivers.</li><li>
Must have a minimum of 3 years of experience in the transportation, supply chain industry.</li><li>
Must have experience / familiar with containerized freight out of the Port of Houston</li><li>
Degree in business or related field preferred.</li><li>
Proficient in Excel and Word, TMS systems.</li><li>
Knowledge of CDL, DOT, and HOS standards.</li><li>
Fully knowledgeable on federal, state, and local transportation and intermodal regulations.</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Medical, dental, and vision insurance available after 30 days of full-time employment</li><li>
401(k) with 35% company match</li><li>
Company-paid life insurance</li><li>
Paid time off</li><li>
Disability, accident, and critical illness insurance</li><li>
Performance-based bonuses</li></ul> 
Hermann Services is proud to be an Equal Opportunity Employer.</div>

Driver Dispatch Manager

East Coast Warehouse & Distribution Corp

<div>We are seeking an experienced Dispatcher with a strong background in the drayage industry. This role focuses on the managing of daily driver dispatch. The ideal candidate is detail-oriented, proactive, and capable of managing complex transportation operations to ensure the timely and efficient movement of import/export containers. This role requires excellent communication skills, strong problem-solving abilities, the capacity to multitask, and a collaborative, team-oriented mindset.
Duties and Responsibilities (Include but are not limited to)
<ul><li>Schedule appointments with marine terminals for container pickups
</li><li>Coordinate delivery appointments and follow-ups with customers
</li><li>Assign deliveries to drivers based on availability and operational priorities
</li><li>Monitor and track drivers in real time to ensure on-time pickups and deliveries
</li><li>Provide exceptional customer service via phone and email to clients and internal operations teams
</li><li>Track equipment and update statuses within the company?s custom portal
</li><li>Track and trace container shipments through terminal portals
</li><li>Perform general office duties and other tasks as assigned</li></ul></div>

Drayage Dispatch Manager

City of Fayetteville, AR

<div></div><div><div><div>The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.
</div>
</div><div><div><h2 class="jobSectionHeader">Essential Job Duties</h2></div>
<div>Safety/Security Sensitive Designation: 
This is a safety/security sensitive position for purposes of the Arkansas Medical Marijuana Amendment. 
 
1. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. 
2. Perform supervisory responsibilities which may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Carry out supervisory responsibilities in accordance with the City&rsquo;s policies and applicable laws. 
3. Plan and direct the 24/7/365 operations of an emergency communications center. Provide operational leadership to assure standards are met for productivity, efficiency, continuous quality improvement, customer satisfaction and teamwork. 
4. Oversee the Central Dispatch Center training program to ensure training materials are current and in compliance with the Association of Public-Safety Communication Officials (APCO) minimum standards training program and other standards. Audit training records to ensure all dispatchers meet training requirements. Assist in the development of educational and training programs for dispatch personnel. 
5. Serve as the Public Safety Answering Point (PSAP) Manager, act as the single 9-1-1 point of contact and carry all associated responsibilities. Act as the point of contact for the Arkansas 911 Board and ensure compliance with mandates being made through state statutes. 
6. Manage the City&rsquo;s simulcast radio system. Make recommendations which affect the communications system interoperability with our metro region. 
7. Ensure dispatch policies and procedures are current with industry standards, and consistent with police and fire policies. Approve, revise, and edit Central Dispatch policies. Work closely with police personnel to make sure dispatch policies meet Commission on Accreditation for Law Enforcement Agencies (CALEA) requirements. 
8. Coordinate with police, fire, and other city departments to make sure calls for service are handled in accordance with their policies and procedures. Coordinate with City Information Technology (IT) on hardware and software upgrades to reduce impact on services during these changes. 
9. Assist the Deputy Chief in the dispatch and radio aspects of police department operations. 
10. Develop and implement contingency plans to ensure continuity of service. 
11. Participate in staff meetings, seminars, and in-service training. Attend meetings and training events to obtain/maintain recommended professional certifications through recognized professional organizations. 
12. Compile various statistical reports for review and analysis. Review reports submitted by supervisors to ensure accuracy. 
13. Serve as project manager on assigned projects for the police department. Write formal bids, requests for proposals, negotiate contracts and manage projects of large scope that impact multiple departments across the City, such as radio system procurement. 
14. Prepare clear, concise written documents and deliver effective presentations. 
15. Perform troubleshooting for emergency communication center equipment, systems and programs. 
16. Review and approve purchase requests and p-card transactions; ensure purchasing polices are followed. 
17. Prepare and manage the division&rsquo;s budget and capital improvement projects. Supply necessary data to support requests for annual budgetary needs. Attend police department budget meetings. 
18. Establish goals and performance measures and relay accomplishments of the dispatch center. 
19. Represent the department professionally while attending meetings with the City Council, public, representatives of other agencies, departments and committees. 
20. Maintain professional and diplomatic interactions with vendors, citizens, business owners, local public safety agencies, and outside representatives. 
21. Seek out information about technological advances in public safety communications and their potential impact on operations. 
22. Investigate complaints and take appropriate measures to resolve issues. 
23. Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
24. Respond to difficult and sensitive situations and handle confidential matters. 
25. Perform other duties as assigned.</div> 
<div><h2 class="jobSectionHeader">Secondary Job Duties</h2></div>
<div><ul><li>Secondary duties as assigned.</li></ul></div>
<div><h2 class="jobSectionHeader">Minimum Qualifications</h2></div>
<div>1. High school diploma or GED and five years of public safety telecommunications experience with a minimum of three years of management experience in an Emergency Communication Center setting. 
2. Must be a United States citizen, not less than 18 years of age. 
3. Valid Driver&rsquo;s License. 
4. Successfully pass criminal history background check. 
5. Possess and maintain ACIC Basic and Advanced certification, and CJIS Certification. 
6. Knowledge of current principles, techniques and objectives of public safety communication programs. 
7. Knowledge of the principles of customer service and public relations in governmental settings. 
8. Effectively communicate with others orally and in writing, often under complex conditions that require good judgement, diplomacy, and tact. Ability to give constructive feedback. 
9. Ability to read and interpret technical manuals, periodicals and other information related to the public safety communications field. 
10. Ability to exercise good judgement, decisiveness, and innovation in situations involving broader aspects of the organization. 
11. Must have strong organizational skills and be detail oriented. 
12. Ability to prepare a variety of analytical and statistical reports regarding operations and activities of the police department. 
13. Possess project management skills to schedule, coordinate and manage various projects of varying degrees of difficulty, size and complexity. 
14. Ability to perform duties effectively in a high stress environment which requires task switching. 
15. React quickly, appropriately, and calmly in emergencies, adopting effective courses of action. 
16. Must be proficient in the use of a computer and highly proficient in spreadsheet applications. Must be able to become proficient in the use of Data Analysis and Mapping and Decision Support applications. Must be able to effectively operate a multi-line telephone system and standard office equipment. 
17. Must be proficient in the use of radio system equipment, computer aided dispatch system, mapping software, weather radio, Arkansas Crime Information Center Computer, 911 computer, recording systems, fire alarm panel, and Teletypewriter (TTY) using the 911 equipment and various software programs. Must have knowledge of the maintenance and set up of the Computer Aided Dispatch System software. 
18. Maintain confidentiality of sensitive information. 
19. This position requires the ability to speak clearly and be understood on radio systems and telephone systems, as well as understand what is being said by others on the same systems, to ensure safety. 
20. Ability to effectively present information to top management, public groups and/or boards of directors. 
21. While performing the functions of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk and sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required to accomplish computer and office work. 
22. While performing the functions of this job, the employee may occasionally be in an outdoor environment for tactical/special event assignments, training and tower checks. While performing the functions of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock.</div> 
</div><div></div><div><div>The City of Fayetteville is an equal employment opportunity employer.</div></div></div>
 <div><div><div>Full Time, 40 or more hours per week, non uniformed employee. Eligible for all City benefits offered to full time non uniformed employees and all full time City accruals of paid leave. 
 
Please click this link for more details on City employee benefits: 
 
www.fayetteville-ar.gov/654/Employee-Benefits-Information</div></div></div>

DISPATCH MANAGER (INTERNAL APPLICANTS ONLY) 2026-03034

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