dispatch rider officer

Junaid Jamshed

Are you a logistics-driven professional who thrives on keeping operations moving seamlessly?Key Responsibilities: ✪ Ensure all deliveries and collections are completed accurately and within required timelines ✪ Coordinate daily dispatch activities and on-ground logistics with internal departments and external service providers ✪ Maintain delivery records, logs, and formal confirmations for every transaction ✪ Monitor shipment status and provide real-time updates to the line manager ✪ Verify that all dispatched items match corresponding paperwork and reach the intended recipientsRequirements: ✪ Intermediate or Bachelor's degree in Business Administration, Supply Chain, or a related field ✪ 1-2 years of experience in dispatch, logistics, or office administration within the Karachi area ✪ Proficiency in basic record-keeping, data entry, and MS Excel ✪ Familiarity with local Karachi geography and route planning ✪ Strong time management, organizational, and communication skills ✪ Ability to work under pressure and meet tight delivery deadlinesJob Type: Full-timePay: Up to Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Rider: 1 year (Required)</li></ul>Work Location: In person

Dispatch Rider (Officer)

United King

<ul><li>Monitor and track delivery orders in real-time using the company&rsquo;s information system to ensure timely dispatch and fulfillment.</li><li>Coordinate with branch staff to confirm that orders are ready for pickup and assigned to riders efficiently.</li><li>Support in resolving minor delivery issues, such as rider delays, customer follow-ups, or order mismatches.</li><li>Maintain a log of customer complaints related to deliveries and escalate major issues to the Assistant Manager.</li><li>Assist in gathering customer feedback on delivery timeliness and rider behavior through CRM or follow-up calls.</li><li>Monitor the performance of in-house and third-party riders (e.g. Foodpanda, etc.) and report delays or repeated inefficiencies.</li><li>Help compile daily and weekly reports on delivery volumes, complaints, and performance metrics.</li><li>Assist in planning delivery coverage during high-demand days (e.g., Sundays, Ramadan, Eid, Mother&rsquo;s Day).</li><li>Support training or briefing sessions for new riders regarding protocols, routes, and customer handling.</li><li>Ensure all delivery-related data entries and logs are updated accurately in the system.</li><li>Perform any other ad-hoc duties assigned by management to support the department&rsquo;s objectives and overall business goals.</li></ul>Excellent knowledge of routes, honest, reliable &amp; punctual. Musta have valid license. Minimum Qualification is matric.Locations are mentioned below. Do mention in your cv the desired location.<ul><li>Dha</li></ul>Job Type: Full-timePay: From Rs30,000.00 per monthApplication Question(s):<ul><li>What is your desired location?</li><li>When can you join?</li></ul>Work Location: In person

Retail Outlet - Rider

Swich

Job Title: Retail Sales OfficerLocation: SindhWe are hiring experienced field professionals to onboard retail merchants onto digital payment solutions. If you have worked as an RSO, order booker, or rider in companies like Easypaisa, JazzCash, Telenor Microfinance, or similar fintech/payment distribution setups, this role is for you.What you will do:You will visit retail shops, build relationships, explain digital payment solutions, register merchants, and ensure active usage. Your job is to grow coverage, achieve targets, and support merchants whenever needed.Requirements:Intermediate education (minimum)Relevant RSO / field / merchant onboarding experienceStrong communication and field execution skillsMust be willing to work in the marketCompensation:Basic Salary starting from Rs. 35,000 + CommissionJob Type: Full-timePay: From Rs35,000.00 per monthLocation:<ul><li>Karachi (Required)</li></ul>Work Location: On the road

Retail Sales Officer

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Head / Lead, Country Fleet Health is responsible for managing the overall health, efficiency, and scalability of the rider fleet across Pakistan. This role plays a critical part in ensuring supply availability aligns with demand growth, while maintaining high standards of rider performance, compliance, and experience.
The role requires a strong balance of strategic planning and operational execution, with a focus on optimizing the end-to-end rider lifecycle&mdash;from recruitment to retention and performance management. 
1. Rider Lifecycle Management<ul><li>
Recruitment Strategy &amp; Execution<ul><li>
Design and execute data-driven rider recruitment strategies to meet fleet size targets aligned with order demand</li><li>
Optimize acquisition channels, conversion funnels, and cost efficiency</li><li>
Continuously monitor market dynamics and competitor benchmarks to stay ahead in supply acquisition</li></ul></li><li>
Onboarding &amp; Training<ul><li>
Oversee onboarding processes to ensure riders are fully equipped, compliant, and operationally ready</li><li>
Standardize training frameworks to drive consistency in rider performance and service quality</li><li>
Ensure strong first-week experience to improve early-stage retention</li></ul></li><li>
Performance Management &amp; Compliance<ul><li>
Implement and localize central performance frameworks, including KPIs, SLAs, and productivity benchmarks</li><li>
Monitor rider performance and take corrective actions to maintain a high-performing fleet</li><li>
Enforce compliance standards, policies, and safety protocols across the rider base</li></ul></li></ul> 
2. Operational Support &amp; Rider Experience<ul><li>
Rider Support<ul><li>
Establish and manage effective rider support mechanisms outside active shifts</li><li>
Act as an escalation point for operational issues and ensure timely resolution</li><li>
Continuously improve rider experience through structured feedback loops and engagement initiatives</li></ul></li><li>
Rider Payroll &amp; Payout Accuracy<ul><li>
Oversee the preparation and validation of rider payroll files</li><li>
Ensure timely, accurate, and transparent payouts</li><li>
Partner with finance and product teams to improve payout systems and reduce discrepancies</li></ul></li></ul> 
3. Fleet Health &amp; Optimization<ul><li>
Drive key fleet health metrics including activation, utilization, retention, and reactivation</li><li>
Identify gaps in supply-demand balance and proactively deploy interventions (incentives, reactivation campaigns, etc.)</li><li>
Lead initiatives to improve rider engagement, loyalty, and long-term retention</li><li>
Analyze operational data to identify inefficiencies and implement scalable solutions</li></ul> 
4. Stakeholder Management &amp; Leadership<ul><li>
Collaborate with regional and central teams to align on global fleet strategies and local execution</li><li>
Work closely with Product, Finance, and Operations teams to drive continuous improvements</li><li>
Lead and develop local fleet teams to ensure strong execution and accountability</li></ul> 
Qualifications<ul><li> 
6&ndash;10+ years of experience in operations, logistics, marketplace, or gig economy businesses</li><li>
Proven track record of managing large-scale operations or supply-side platforms</li><li>
Strong analytical mindset with experience in data-driven decision-making</li><li>
Experience in rider/driver operations, fleet management, or last-mile logistics is highly preferred</li><li>
Strong leadership and stakeholder management skills</li><li>
Ability to operate in a fast-paced, high-growth environment</li></ul> 
Additional Information 
What Success Looks Like<ul><li>
Optimal fleet size aligned with demand across all cities</li><li>
Improved rider retention and reduced churn</li><li>
High compliance and performance standards across the fleet</li><li>
Seamless rider experience with minimal operational friction</li><li>
Accurate and timely rider payouts</li></ul></div>

Lead, Country Fleet Health

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Head / Lead, Country Fleet Health is responsible for managing the overall health, efficiency, and scalability of the rider fleet across Pakistan. This role plays a critical part in ensuring supply availability aligns with demand growth, while maintaining high standards of rider performance, compliance, and experience.
 
 
 The role requires a strong balance of strategic planning and operational execution, with a focus on optimizing the end-to-end rider lifecycle&mdash;from recruitment to retention and performance management.
 
 
 <ul>
 <li>
 Rider Lifecycle Management
 </li>
 <li>
 Recruitment Strategy &amp; Execution
 </li>
 <ul>
 <li>
 Design and execute data-driven rider recruitment strategies to meet fleet size targets aligned with order demand
 </li>
 <li>
 Optimize acquisition channels, conversion funnels, and cost efficiency
 </li>
 <li>
 Continuously monitor market dynamics and competitor benchmarks to stay ahead in supply acquisition
 </li>
 </ul>
 <li>
 Onboarding &amp; Training
 </li>
 <ul>
 <li>
 Oversee onboarding processes to ensure riders are fully equipped, compliant, and operationally ready
 </li>
 <li>
 Standardize training frameworks to drive consistency in rider performance and service quality
 </li>
 <li>
 Ensure strong first-week experience to improve early-stage retention
 </li>
 </ul>
 <li>
 Performance Management &amp; Compliance
 </li>
 <ul>
 <li>
 Implement and localize central performance frameworks, including KPIs, SLAs, and productivity benchmarks
 </li>
 <li>
 Monitor rider performance and take corrective actions to maintain a high-performing fleet
 </li>
 <li>
 Enforce compliance standards, policies, and safety protocols across the rider base
 </li>
 </ul>
 <li>
 Operational Support &amp; Rider Experience
 </li>
 <li>
 Rider Support
 </li>
 <ul>
 <li>
 Establish and manage effective rider support mechanisms outside active shifts
 </li>
 <li>
 Act as an escalation point for operational issues and ensure timely resolution
 </li>
 <li>
 Continuously improve rider experience through structured feedback loops and engagement initiatives
 </li>
 </ul>
 <li>
 Rider Payroll &amp; Payout Accuracy
 </li>
 <ul>
 <li>
 Oversee the preparation and validation of rider payroll files
 </li>
 <li>
 Ensure timely, accurate, and transparent payouts
 </li>
 <li>
 Partner with finance and product teams to improve payout systems and reduce discrepancies
 </li>
 </ul>
 <li>
 Fleet Health &amp; Optimization
 </li>
 <li>
 Drive key fleet health metrics including activation, utilization, retention, and reactivation
 </li>
 <li>
 Identify gaps in supply-demand balance and proactively deploy interventions (incentives, reactivation campaigns, etc.)
 </li>
 <li>
 Lead initiatives to improve rider engagement, loyalty, and long-term retention
 </li>
 <li>
 Analyze operational data to identify inefficiencies and implement scalable solutions
 </li>
 <li>
 Stakeholder Management &amp; Leadership
 </li>
 <li>
 Collaborate with regional and central teams to align on global fleet strategies and local execution
 </li>
 <li>
 Work closely with Product, Finance, and Operations teams to drive continuous improvements
 </li>
 <li>
 Lead and develop local fleet teams to ensure strong execution and accountability
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6&ndash;10+ years of experience in operations, logistics, marketplace, or gig economy businesses
 </li>
 <li>
 Proven track record of managing large-scale operations or supply-side platforms
 </li>
 <li>
 Strong analytical mindset with experience in data-driven decision-making
 </li>
 <li>
 Experience in rider/driver operations, fleet management, or last-mile logistics is highly preferred
 </li>
 <li>
 Strong leadership and stakeholder management skills
 </li>
 <li>
 Ability to operate in a fast-paced, high-growth environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Optimal fleet size aligned with demand across all cities
 </li>
 <li>
 Improved rider retention and reduced churn
 </li>
 <li>
 High compliance and performance standards across the fleet
 </li>
 <li>
 Seamless rider experience with minimal operational friction
 </li>
 <li>
 Accurate and timely rider payouts
 </li>
 </ul>
</div>

Head, Country Fleet Health

Explore 255+ Dispatch rider officer in Karachi this May. Find roles across top companies and apply now to boost your career.

255 dispatch rider officer jobs In Karachi

Dispatch Rider (Officer)

Retail Outlet - Rider

Retail Sales Officer

Lead, Country Fleet Health

Lead, Country Fleet Health

Head, Country Fleet Health

Head, Country Fleet Health