dispatch specialist

Blue Heron Capital

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 I like that I can track the progress of the service and that I receive email updates. I will be sure to use Proof when I have to serve again.
 
 
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 Dispatch Specialist
 
 
 Detroit
 
 
 Operations
 
 
 Location: Full-time in-person in Detroit, MI
 
 
 
 Company Overview
 
 
 
 We're Proof, a startup in the legal tech industry. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support thousands of law firms throughout the US.
 
 
 
 Job Brief
 
 
 
 We are seeking a reliable and highly organized Dispatch Specialist to manage and dispatch client service requests efficiently across various regions. You will play a key role in maintaining service quality, ensuring that independent contractors and local service partners meet client needs within strict deadlines.
 
 
 
 Core Objectives
 
 
 
 <ul>
 <li>
 Coordinate with independent service partners to facilitate the service of process in multiple geographical locations, ensuring compliance with time-sensitive deadlines.
 </li>
 <li>
 Negotiate service fees with independent partners to remain within budgetary constraints.
 </li>
 <li>
 Ensure service partners have all the necessary information, resources, and support to complete their assignments effectively.
 </li>
 <li>
 Quickly adapt to a fast-paced environment by leveraging a network of contacts to dispatch client requests in a timely manner.
 </li>
 <li>
 Identify and onboard new service providers across the U.S., fostering strong relationships to guarantee seamless job completion.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Communicate effectively with various stakeholders and independent contractor server partners to ensure process serving tasks are executed efficiently.
 </li>
 <li>
 Establish and maintain strong relationships with contractors to support quick and reliable job dispatching.
 </li>
 <li>
 Use sound judgment to communicate clearly and professionally with providers through both written and verbal channels.
 </li>
 <li>
 Ensure smooth organizational operations by meeting deadlines and completing related tasks individually and within a team structure.
 </li>
 <li>
 Review and analyze processes to identify inefficiencies, working with Team Leads and colleagues to implement improvements.
 </li>
 <li>
 Cultivate operational success by optimizing workflows and improving user experience for both internal teams and service partners.
 </li>
 <li>
 Proactively identify and resolve platform issues, escalating when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of communications, both on and off the platform.
 </li>
 <li>
 Address unique challenges with a flexible, iterative approach, working to implement scalable solutions.
 </li>
 <li>
 Collaborate with cross-functional teams such as Customer Experience, Product, and Server Support to streamline operations.
 </li>
 <li>
 Execute data-driven strategies to enhance performance, adapting processes as needed to meet team and company goals.
 </li>
 <li>
 Provide input on local business needs related to regulatory impacts on operations and product development.
 </li>
 <li>
 Contribute to a positive work environment by acting and communicating in ways that support the overall success of the company.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 An excellent communicator at all levels, capable of navigating complex environments with multiple stakeholders.
 </li>
 <li>
 Team-oriented and driven by helping others succeed, both internally and externally.
 </li>
 <li>
 Passionate about user experience, with the ability to prioritize both customer and contractor satisfaction.
 </li>
 <li>
 A critical thinker with strong business judgment, able to leverage data to inform decisions and strategies.
 </li>
 <li>
 Equipped with excellent verbal and written communication skills, capable of crafting clear and effective presentations.
 </li>
 <li>
 Experienced in fast-paced, rapidly evolving environments, with the ability to meet tight deadlines while maintaining a high level of performance.
 </li>
 <li>
 Optimistic and high-energy, with a proactive approach to problem-solving and overcoming challenges.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2+ years of professional experience in the service of process industry or logistics/dispatch preferred.
 </li>
 <li>
 Strong verbal and written communication skills, with the ability to communicate with a cross-functional audience.
 </li>
 <li>
 Proven experience in building strong, trust-based relationships with independent contractors or service partners.
 </li>
 <li>
 Experienced negotiating with third-party vendors or contractors, particularly on price and service delivery expectations.
 </li>
 <li>
 Excellent time management and organizational skills, with the ability to prioritize and execute on multiple projects within tight deadlines.
 </li>
 <li>
 Comfortable in fast-paced environments with an adaptable mindset toward change.
 </li>
 <li>
 Proficiency in MacOS, Google Suite (Gmail, Sheets, Docs, Slides), and video communication tools.
 </li>
 <li>
 Rapid learner, able to embrace new technologies and adapt to new procedures quickly.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred.
 </li>
 <li>
 Experience in the service of process, legal tech, or logistics/dispatch industries.
 </li>
 <li>
 Previous experience with double-sided marketplace platforms is a plus.
 </li>
 <li>
 Strong stakeholder management skills in high-growth, dynamic environments with tight deadlines.
 </li>
 <li>
 Positive, high-energy work style with a track record of overcoming challenges.
 
 
 </li>
 </ul>
 
 Compensation &amp; Location:
 
 
 
 <ul>
 <li>
 Full-time, hourly position
 </li>
 <li>
 $20 - 23 per hour based on experience
 </li>
 <li>
 This is an onsite, in-person, role located in Detroit, Michigan, five days per week
 </li>
 <li>
 Eligible for company bonus plan.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, dental, vision, disability insurance, and 401K options.
 </li>
 <li>
 Flexible Time Off (FTO) and paid holidays.
 </li>
 <li>
 Company equipment provided.
 
 
 </li>
 </ul>
 
 E-Verify
 
 
 
 This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
 
 
 Apply now
 
 
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Dispatch Specialist

PROOF

<div>Location: Full-time in-person in Detroit, MI
<h2 class="jobSectionHeader">
Company Overview</h2>

We're Proof, a startup in the legal tech industry. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support thousands of law firms throughout the US. 


Job Brief: 
We are seeking a reliable and highly organized Dispatch Specialist to manage and dispatch client service requests efficiently across various regions. You will play a key role in maintaining service quality, ensuring that independent contractors and local service partners meet client needs within strict deadlines.

Core Objectives:
<ul>
<li>Coordinate with independent service partners to facilitate the service of process in multiple geographical locations, ensuring compliance with time-sensitive deadlines.</li>
<li>Negotiate service fees with independent partners to remain within budgetary constraints.</li>
<li>Ensure service partners have all the necessary information, resources, and support to complete their assignments effectively.</li>
<li>Quickly adapt to a fast-paced environment by leveraging a network of contacts to dispatch client requests in a timely manner.</li>
<li>Identify and onboard new service providers across the U.S., fostering strong relationships to guarantee seamless job completion.</li>
</ul>
What You'll Do:
<ul>
<li>Communicate effectively with various stakeholders and independent contractor server partners to ensure process serving tasks are executed efficiently.</li>
<li>Establish and maintain strong relationships with contractors to support quick and reliable job dispatching.</li>
<li>Use sound judgment to communicate clearly and professionally with providers through both written and verbal channels.</li>
<li>Ensure smooth organizational operations by meeting deadlines and completing related tasks individually and within a team structure.</li>
<li>Review and analyze processes to identify inefficiencies, working with Team Leads and colleagues to implement improvements.</li>
<li>Cultivate operational success by optimizing workflows and improving user experience for both internal teams and service partners.</li>
<li>Proactively identify and resolve platform issues, escalating when necessary.</li>
<li>Maintain detailed and accurate records of communications, both on and off the platform.</li>
<li>Address unique challenges with a flexible, iterative approach, working to implement scalable solutions.</li>
<li>Collaborate with cross-functional teams such as Customer Experience, Product, and Server Support to streamline operations.</li>
<li>Execute data-driven strategies to enhance performance, adapting processes as needed to meet team and company goals.</li>
<li>Provide input on local business needs related to regulatory impacts on operations and product development.</li>
<li>Contribute to a positive work environment by acting and communicating in ways that support the overall success of the company.</li>
</ul>
Who You Are:
<ul>
<li>An excellent communicator at all levels, capable of navigating complex environments with multiple stakeholders.</li>
<li>Team-oriented and driven by helping others succeed, both internally and externally.</li>
<li>Passionate about user experience, with the ability to prioritize both customer and contractor satisfaction.</li>
<li>A critical thinker with strong business judgment, able to leverage data to inform decisions and strategies.</li>
<li>Equipped with excellent verbal and written communication skills, capable of crafting clear and effective presentations.</li>
<li>Experienced in fast-paced, rapidly evolving environments, with the ability to meet tight deadlines while maintaining a high level of performance.</li>
<li>Optimistic and high-energy, with a proactive approach to problem-solving and overcoming challenges.</li>
</ul>
Qualifications:
<ul>
<li>2+ years of professional experience in the service of process industry or logistics/dispatch preferred.</li>
<li>Strong verbal and written communication skills, with the ability to communicate with a cross-functional audience.</li>
<li>Proven experience in building strong, trust-based relationships with independent contractors or service partners.</li>
<li>Experienced negotiating with third-party vendors or contractors, particularly on price and service delivery expectations.</li>
<li>Excellent time management and organizational skills, with the ability to prioritize and execute on multiple projects within tight deadlines.</li>
<li>Comfortable in fast-paced environments with an adaptable mindset toward change.</li>
<li>Proficiency in MacOS, Google Suite (Gmail, Sheets, Docs, Slides), and video communication tools.</li>
<li>Rapid learner, able to embrace new technologies and adapt to new procedures quickly.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor's degree preferred.</li>
<li>Experience in the service of process, legal tech, or logistics/dispatch industries.</li>
<li>Previous experience with double-sided marketplace platforms is a plus.</li>
<li>Strong stakeholder management skills in high-growth, dynamic environments with tight deadlines.</li>
<li>Positive, high-energy work style with a track record of overcoming challenges.</li>
</ul>
Compensation &amp; Location:
<ul>
<li>Full-time, hourly position</li>
<li>$20 - 23 per hour based on experience</li>
<li>This is an onsite, in-person, role located in Detroit, Michigan, five days per week</li>
<li>Eligible for company bonus plan.</li>
</ul>
Benefits:
<ul>
<li>Medical, dental, vision, disability insurance, and 401K options.</li>
<li>Flexible Time Off (FTO) and paid holidays.</li>
<li>Company equipment provided.</li></ul> 


E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.</div>

Allied Universal

<div>Security Officer - Anchor Flex Dispatch Specialist<h2 class="jobSectionHeader">
Overview</h2>
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
<h2 class="jobSectionHeader">Job Description</h2> 
As a Security Officer - Flex Dispatch Specialist in Sterling, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Flex Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Officer with Allied Universal at a leading tech and telecom location, you will coordinate security-related response and communication, monitor alarms and video systems, manage access control and badge activity, and document incidents in real time. You will serve as a calm, customer focused point of contact for employees, visitors, and vendors, helping to reduce disruptions through teamwork, integrity, and an agile, innovative approach.
Position Type: Flex
Pay Rate: $23.18 / Hour
Job Schedule:
DayTimeSat03:00 PM - 11:00 PM
Why Join Us:
<ul><li>Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.</li>
<li>Career Growth: Get paid training and access to career growth opportunities.</li>
<li>Financial Benefits: Participate in our retirement savings plan to invest in your future.</li>
<li>Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.</li></ul>
What You'll Do:
<ul><li>Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a technology, media, and/or telecommunications location.</li>
<li>Operate the dispatch function by monitoring alarms, access control events, CCTV, and other building systems, then prioritizing calls for service and coordinating response with on-site personnel and/or local authorities as needed.</li>
<li>Receive calls, radios, and electronic notifications, document incident details, and relay clear updates to supervisors, technicians, and/or designated client contacts in a timely, problem-solving manner.</li>
<li>Maintain accurate logs and reports of alarms, incidents, service requests, and communications using site systems, while following confidentiality and information handling requirements.</li>
<li>Conduct regular and random patrols around the business and perimeter, checking critical areas such as data halls, loading areas, and mechanical or utility spaces, as permitted by post orders and site conditions.</li></ul>
Minimum Requirements:
<ul><li>Have at least 1 year of security-related experience.</li>
<li>Customer service experience is preferred.</li>
<li>A guard card and/or license is preferred.</li>
<li>Access control and/or badge experience is preferred.</li>
<li>CPR and/or First Aid certification is preferred.</li>
<li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li></ul><h2 class="jobSectionHeader"> 
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
<h2 class="jobSectionHeader">Requisition ID</h2> 
2026-1554596</div>

Security Officer - Anchor Flex Dispatch Specialist

Children’s Nebraska

<div>At Children&rsquo;s, the region&rsquo;s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team&mdash;and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
 
 
A Brief Overview
 
Performs a variety of functions in support of the communications center. Acts as the point of contact for Transport calls for internal and external contacts. Performs a variety of support for incoming calls on behalf of the communications department
 
 
Essential Functions
<ul><li>Staff the Communications Center as the Transport Communication Specialist &bull; Handles incoming patient transfer calls from outside hospitals following approved protocols, establishing medical control, accessing detailed critical patient information, and coordinates and dispatches all Children's Hospital Critical Care transport teams
</li><li>Documents all communication of call&rsquo;s received dispatch times, turn-downs in accordance with established guidelines including key components of each call including demographic information, appropriate vital signs, and referring physician notes.
</li><li>Coordinates calls with transport team, rotor-wing transports with rotor wing communication center, and fixed wing with transports with fixed wing communication center, as needed
</li><li>Coordinates trip tracking for the Children&rsquo;s Transport Team.
</li><li>Maintains team status and availability, notifies team and dispatches them appropriately. Informs team of all key patient and trip information in a timely manner.
</li><li>Serves as point of contact while team is out.
</li><li>Utilizes outstanding communication skills. Uses a tone and communication style that is welcoming, respectful, empathetic, and professional. Communicates effectively with physicians, nurses, and other clinicians and support staff.
</li><li>Demonstrates excellent written communication skills and computer/technology aptitude. Documents completely and succinctly, using proper grammar and approved abbreviations. Able to grasp new software programs and is comfortable with technology such as paging and text messaging.
</li><li>Takes initiative to problem solve; takes responsibility for following through on every call.
</li><li>Provides backup support for incoming calls on behalf of the Communications Center to include:
<ul><li>Serves as backup to announce emergency pages as appropriate during disaster
</li><li>Serves as backup support for the command center during emergency situations
</li><li>Serves as backup support to operator staff on occasion
</li></ul></li><li>Regular attendance at work is an essential function of the job.
</li>Perform physical requirements as described in the Physical Requirements section 
<li>
</li></ul> 
Education Qualifications
<ul><li>High School Diploma or GED Required
</li></ul>Experience Qualifications
<ul><li>Minimum of one year experience with dispatching emergent healthcare situations, emergency communications or related experience Preferred and
</li><li>EMT or Paramedic experience Preferred and
</li><li>Experience with two-way radios Preferred
</li></ul>Skills and Abilities
<ul><li>Must be able to perform a variety of duties, often changing from on task to another of a different nature, without loss of efficiency or composure and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills
</li><li>Requires strong reading, listening and interpersonal communication skills.
</li><li>Verbal communication skills are essential.
</li><li>Requires competency with computer skills and various software programs.
</li>Requires accuracy in data entry. 
<li>
</li></ul> 
Children&rsquo;s is the very best for kids and the very best for your career! At Children&rsquo;s, we put YOU first so together, we can improve the life of every child!</div>
 <div>At Children&rsquo;s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state&rsquo;s only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families&mdash;from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.</div>

Transport Dispatch Specialist / Communications Center

ADVANCED LIMOUSINE SERVICES

Job Opportunity:About Norwood Worldwide Limousine For over 24 years, Norwood Worldwide Limousine has been a premier global ground transportation and travel management company based in Northern New Jersey. As a 24/7/365 operation, we move at the speed of the global travel industry. We are looking for a sharp, motivated team player to join our high-functioning office and grow with us.The Role This is an in-person position in a fast-paced, &quot;dress casual&quot; environment. You will work directly with our three Dispatch and reservation coordinator's to start across all divisions, serving as the backbone of our daily operations.Key Responsibilities:<ul><li>Data Management: Clean and update client accounts (addresses, contact info, payment details) and maintain accurate project logs.</li><li>Operational Support: Coordinate bidding and estimating, track procurement, and manage client reservations.</li><li>Project Tracking: Update schedules, status trackers, and project documentation to ensure Project Managers stay ahead of deadlines.</li><li>System Building: Assist in execution from award to completion, including project takeoffs and soft estimating.</li></ul>Expert Excel Skills are Required Excel is the core of this position. You must be at an expert level and confident in:<ul><li>Building dashboards and automated trackers.</li><li>Cleaning &quot;messy&quot; data from legacy accounts.</li><li>Formatting complex data into professional, readable reports.</li><li>Creating systems that improve office efficiency.</li></ul>Who You Are:<ul><li>Always On: You understand that travel never sleeps; you thrive in a non-9-to-5 environment.</li><li>Detail-Oriented: You enjoy keeping moving parts organized and seeing projects through to the finish line.</li><li>Self-Starter: You are a tech-savvy fast learner with real-world experience and strong follow-through.</li></ul>Position Details:<ul><li>Type: Full-Time or Part-Time available.</li><li>When the airports are open we are open, this is not a Monday - Friday 9-5 Business.</li><li>Start Date: Immediate hire for the right candidate.</li><li>Compensation: Competitive pay based on skill level and experience.</li></ul>How to Apply: Please reply with the following:<ul><li>A short introduction (who you are and what you&rsquo;re looking for, can handle with schedule after training).</li><li>Your resume.</li><li>A brief description of your relevant experience.</li><li>To stand out: Include one sentence about the most useful business team-building exercise you&rsquo;ve ever participated in.</li></ul>Pay: $3,500.00 - $5,500.00 per monthBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Professional development assistance</li><li>Referral program</li></ul>Work Location: In person

Lead Reservation and Dispatch Support Specialist Worldwide Travel Management

Load One LLC

Job Title: Account Specialist Department: Operations Reports To: Operations Leader FLSA Status: Non-ExemptShifts available:Monday &ndash; Friday 1200-2000Friday &ndash; Sunday 0700-1900Position Summary:The Account Specialist is responsible for coordinating and managing the daily scheduling and dispatching of transportation vehicles. This role ensures efficient routing, timely delivery or pickup, and clear communication with drivers and customers. The Account Specialist plays a critical role in maintaining on-time performance, safety, and customer satisfaction.Key Responsibilities:<ul><li>Serves as the main liaison for assigned transportation accounts, addressing client inquiries and resolving service issues promptly.</li><li>Schedule and dispatch drivers and vehicles to appropriate locations according to customer requests, specifications, or needs.</li><li>Monitor vehicle locations using GPS tracking systems and coordinate real-time adjustments as needed.</li><li>Communicate effectively with drivers to provide accurate instructions and updates.</li><li>Respond to emergencies, delays, or service issues by rerouting or adjusting plans to ensure minimal service disruption.</li><li>Maintain detailed records of driver schedules, routes, and delivery times.</li><li>Collaborate with operations, customer service, and logistics teams to ensure smooth transportation flow.</li><li>Ensure compliance with DOT regulations, safety protocols, and company policies.</li><li>Provide excellent service to customers by handling inquiries, updates, or complaints in a timely and professional manner.</li><li>Responsible to meet assigned individual KPI&rsquo;s and goals.</li><li>Other duties as assigned.</li></ul>Qualifications:Education:<ul><li>High school diploma or equivalent required; associate degree or vocational training in logistics or transportation preferred.</li></ul>Experience:<ul><li>1&ndash;3 years of dispatching experience in the transportation, logistics, or freight industry.</li></ul>Skills:<ul><li>Strong knowledge of routing software, GPS tracking tools, and transportation regulations.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to multitask and stay calm under pressure in a fast-paced environment.</li><li>Proficiency in Microsoft Office and transportation management systems (TMS).</li></ul>Working Conditions:<ul><li>Office environment with frequent communication via phone, radio, and computer systems.</li><li>May require evening, weekend, or holiday shifts depending on operational needs.</li><li>Ability to sit, stand, and use computer systems for extended periods.</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>Logistics: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Taylor, MI 48180 (Required)</li></ul>Work Location: In person

Account Specialist

<div>The Implementation Specialist for Dispatch implementations is a multi-tasker who is obsessed with organization and details. You are focused on the requirements necessary for a customer to be successful with our Dispatch application, which will include coordination with internal Subject Matter Experts. You must be able to juggle various project influences including business, customer, technical and product. You are a &quot;roll with it&quot; and &quot;think on your feet&quot; kind of person, but comfortable with taking the bull by the horns when needed. The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes!

More about you:

You are responsible for the success of each client in Onboarding. You will provide management and oversight through all phases of onboarding and can expect to:
<ul>
<li>Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer's expectations are managed at the start of the Onboarding process.</li>
</ul><ul><li>Coordinate with customers to ensure achievement of complete configuration within established timeframe.</li>
</ul><ul><li>Keep the client motivated, excited and on task to complete their implementation.</li>
</ul><ul><li>Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn't get to without us.
</li></ul><ul><li>Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times.</li>
</ul><ul><li>Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources.</li>
</ul><ul><li>Meet or exceed productivity metrics while enhancing the customer experience</li>
</ul><ul><li>Resolve immediate escalations to ensure customer satisfaction</li>
</ul><ul><li>Coordination with internal SMEs; central point for customer across entire start to end process and inclusive of product training.</li>
</ul><ul><li>Escalation point for Onboarding Coordinator for challenges on other accounts.</li>
</ul><ul><li>Assist with data conversions.</li>
</ul>
Your Qualifications

To be successful in this role you should have:
<ul>
<li>At least 2 years of ambulance Dispatch experience</li>
</ul><ul><li>Be passionate about technology and how it can influence the lives of both our customers and their communities.</li>
</ul><ul><li>Display solid experience of managing tasks and deliverables, ideally multiple concurrently.</li>
</ul><ul><li>Experience in a customer-facing role</li>
</ul><ul><li>Experience with implementation, training or subject matter expert with Dispatch software considered asset</li>
</ul><ul><li>Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.</li>
</ul><ul><li>Strong organizational and time management skills</li>
</ul><ul><li>Excellent verbal and written communication skills</li>
</ul><ul><li>Confident with communicating via phone</li>
</ul><ul><li>Flexible; be able to adapt to a fast-paced, changing environment</li>
</ul><ul><li>Attention to detail and accuracy, in thinking and execution</li>
</ul><ul><li>Willingness to learn</li>
</ul><ul><li>Ability to meet deadlines</li>
<li>Capable of wearing multiple hats</li>
</ul><div>Benefits &amp; Perks</div>
<div></div>
<div>ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:</div>
<ul><li>Competitive health plans (medical, dental, &amp; vision insurance)</li>
<li>PTO (starting at 20 days) &amp; 12 company holidays</li>
<li>401(k) with company match</li>
<li>Telemedicine service provided by ESO</li>
<li>Savings accounts (FSA, HSA, DCA)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Annual health and wellness reimbursement</li>
<li>Peace of mind benefits such as life insurance, disability insurance, and worksite benefits</li>
<li>Paid parental leave, new child program, &amp; flexible parental return-to-work options</li>
<li>Casual office environments and unlimited office snacks and drinks</li>
</ul>
<div></div><div>About ESO</div>
<div></div>
<div>ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.</div>
<div></div>
<div>Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.</div>
<div></div>
<div>All offers are contingent upon a successful background check.</div> 
<div></div>
<div></div>
<div>ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.</div> 
<div>
</div><div>Applicant Privacy Notice &ndash; please click here to review the privacy policy which details how your data is collected, used and protected.</div></div>

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