dispute resolution specialist

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Senior Analyst &ndash; Dispute Resolution Management (EEMEA)<p></p>
Who is Mastercard<br>
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and innovation, we enable individuals, financial institutions, governments, and businesses to realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.<br>
________________________________________<br>
Overview<br>
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.<br>
<br>
The Dispute Resolution Management (DRM) team is responsible for ensuring integrity across the payment ecosystem by managing chargebacks, arbitration, and compliance processes. The team arbitrates disputes, supports customers, and evolves Mastercard standards through data-driven insights and expertise.<br>
<br>
Within the Franchise organization, DRM plays a critical role in:<br>
<ul><li>Managing chargeback and arbitration processes</li><li>Supporting customers on dispute-related matters</li><li>Providing training and advisory services</li><li>Driving adoption of Mastercard Rules and standards</li></ul><br>
This role will directly support the 81 markets of the EEMEA (Eastern Europe, Middle East &amp; Africa) region, strengthening in-market expertise and customer engagement.<br>
________________________________________<br>
Role<br>
This position is responsible for supporting dispute resolution activities across EEMEA, with a focus on arbitration rulings, customer engagement, and regional support.<br>
Key responsibilities include:<br>
<ul><li>Review, analyze, and rule on arbitration and compliance cases across dispute scenarios (fraud, authorization, processing errors, and merchant disputes)</li><li>Support EEMEA customers by responding to inquiries and providing guidance on chargeback rules and best practices</li><li>Deliver training sessions and workshops (virtual and in-person) to issuers, acquirers, and stakeholders across the region</li><li>Partner with regional Franchise, Legal, and Product teams to support customer engagements and broader initiatives</li><li>Apply Mastercard Rules, Standards, and operational procedures to ensure consistent, high-quality decisioning</li><li>Contribute to process improvements, documentation, and regional insights to enhance dispute resolution outcomes</li><li>Support regional DRM strategy by strengthening local market engagement and operational capacity</li></ul>
________________________________________<br>
All About You<br>
<ul><li>Fluency in English required; Arabic strongly preferred
</li><li>Strong knowledge of chargebacks, dispute resolution, fraud, and transaction processing</li><li>Understanding of Mastercard Rules and payment network operations preferred</li><li>Ability to work independently while contributing to a regional team environment guided by the Mastercard Way values</li><li>Strong analytical and decision-making capability with attention to detail</li><li>Effective communicator with the ability to engage internal stakeholders and external customers</li><li>Experience delivering training or customer-facing workshops is a plus</li><li>Comfortable operating in a fast-paced, cross-regional environment</li><li>Proficiency in Microsoft Office tools (Excel, PowerPoint, etc.)</li><li>Bachelor&rsquo;s degree or equivalent experience in business, finance, or related field</li><li>Willingness to travel within the EEMEA Region as needed</li></ul>
________________________________________<br>
Corporate Security Responsibility<br>
All Mastercard employees are responsible for protecting the security and integrity of Mastercard assets, information, and networks. This includes:<br>
<ul><li>Adhering to Mastercard security policies and standards</li><li>Safeguarding confidential information</li><li>Reporting any potential security risks or incidents</li><li>Completing required security training</li></ul><p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul></div><p></p>

Senior Analyst – Dispute Resolution Management (EEMEA)

City of Columbus, OH

<div><div><div><h2 class="jobSectionHeader"><b>Definition</b></h2></div>
<p></p><div><div>Under direction, is responsible for serving as a subject matter specialist for the City&rsquo;s employee benefits programs; performs related duties as required.<br>
<br>
<b>This is a temporary position and will be limited to 480 hours</b><b>.</b></div><div><b><br>
Preferred Qualifications</b></div><ul><li><div>
Knowledge of medical, pharmacy, dental, vision, life insurance, and disability programs.</div></li><li><div>
Knowledge of applicable laws and regulations including COBRA, HIPAA, ACA, Section 125, and ERISA.</div></li><li><div>
Advanced proficiency in MS Office and Excel.</div></li><li><div>
Advanced proficiency in data analysis and reporting.</div></li><li><div>
Ability to explain complex benefit concepts to employees and stakeholders.</div></li><li><div>
Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.</div></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Work</b></h2></div>
<p></p><div><p>Monitor the Employee Benefits and Wellness inbox and route inquiries to appropriate analyst for resolution; transcribe voice messages and return phone calls, as needed; monitor life events to ensure enrollments are submitted correctly.</p><p>
Retrieve unemployment claim notifications from portal and forward notifications to appropriate department; monitor responses from departments and update information in portal, as needed.</p><p>
Conduct dependent verification reporting and track verification documents; assist with short term disability reporting validation.</p><p>
Assist with system testing for vendor implementation, plan design changes, and open enrollment; may assist with special projects; may perform other duties, as assigned.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div>Possession of a bachelor's degree AND two (2) years of experience in the administration of employee benefits, insurance risk management programs, worker&rsquo;s compensation, claims processing and dispute resolution, or contract interpretation and compliance.</div><div></div><div><br>
OR</div><div></div><div><br>
Possession of an associate&rsquo;s degree and four (4) years of experience in the administration of employee benefits, insurance risk management programs, worker&rsquo;s compensation, claims processing and dispute resolution, or contract interpretation and compliance.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Test/Job Contact Information</b></h2></div>
<p></p><div><div>Recruitment #: 26-0825-V1</div><div>
Employment Type: Part-Time Temporary (480) Limitation</div><div></div><div><br>
Should you have questions regarding this vacancy, please contact:</div><div></div><div><br>
Tammy Bethea</div><div>
Department of Human Resources</div><div>
77 North Front Street</div><div>
Columbus, Ohio 43215</div><div>
P: (614) 645-0792</div><div>
E: tmbethea@columbus.gov</div><div></div><div><b><i><br>
The City of Columbus is an Equal Opportunity Employer</i></b></div></div></div></div><p></p>

Employee Benefits Analyst II (TEMPORARY) (Vacancies)

JAL International Co. Ltd.

<div>
 <p>
  Senior Claims Manager
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Madina, Saudi Arabia
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Contracts Department &ndash; Legal Affairs Sector
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Contracts Department Director / Direct Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
  About the Rol
 </p>
 <p>
  eWe are seeking a highly experienced and legally qualified
  <strong>
   Senior Claims Manage
  </strong>
  r to lead claims and dispute-related matters across major construction and infrastructure projects. This strategic role is responsible for protecting the organization's contractual and financial interests through effective claims management, dispute avoidance, and dispute resolution
 </p>
 <p>
  .The successful candidate will operate at both strategic and technical levels, advising senior leadership while driving the preparation, negotiation, and resolution of complex claims and disputes
 </p>
 <p>
  <br/>
 </p>
 <p>
  .
  <br/>
  Key Responsibiliti
 </p>
 <ul>
  <li>
   esLead the end-to-end claims lifecycle, including Extension of Time (EOT), variations, disruption, and prolongation claim
  </li>
  <li>
   s.Develop and implement claims management frameworks and best practices across project
  </li>
  <li>
   s.Advise on contractual entitlements under FIDIC contracts, bespoke EPC contracts, concession agreements, joint ventures, and partnership arrangement
  </li>
  <li>
   s.Manage high-value and complex claims, both offensive and defensiv
  </li>
  <li>
   e.Support and lead dispute resolution processes, including DAB/DAAB proceedings, arbitration, and other contractual dispute mechanism
  </li>
  <li>
   s.Coordinate with external legal counsel, delay analysts, quantum experts, and consultant
  </li>
  <li>
   s.Provide strategic advice to executive management regarding claims exposure, contractual risks, and dispute strategie
  </li>
  <li>
   s.Support project teams in implementing claims avoidance and risk mitigation measure
  </li>
  <li>
   s.Review contractual correspondence, notices, and claim submissions to ensure compliance with contractual obligation
  </li>
  <li>
   s.Contribute to the continuous improvement of contract and claims management practice
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  s.
  <br/>
  Qualificati
 </p>
 <ul>
  <li>
   onsBachelor of Laws (LLB) or equivalent legal qualification from a recognized jurisdicti
  </li>
  <li>
   on.Admission to practice law is strongly preferr
  </li>
  <li>
   ed.Postgraduate qualification in Construction Law, Arbitration, Claims Management, or a related discipline is highly desirab
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  le.
  <br/>
  Experience &amp; Sk
 </p>
 <ul>
  <li>
   ills12&ndash;18 years of progressive experience in construction law and claims managem
  </li>
  <li>
   ent.Extensive experience on major infrastructure, real estate, and EPC proje
  </li>
  <li>
   cts.Strong working knowledge of FIDIC contracts and complex, high-value claims and dispu
  </li>
  <li>
   tes.Experience within Saudi Arabia and/or the GCC region is highly prefer
  </li>
  <li>
   red.Deep understanding of delay analysis, Extension of Time (EOT), variations, disruption, and prolongation cla
  </li>
  <li>
   ims.Familiarity with arbitration proceedings and institutions such as ICC, LCIA, SCCA, or simi
  </li>
  <li>
   lar.Strong understanding of dispute resolution mechanisms under construction contra
  </li>
  <li>
   cts.Ability to bridge legal, commercial, and technical aspects of claims managem
  </li>
  <li>
   ent.Demonstrated track record of successfully managing major disputes on large-scale proje
  </li>
  <li>
   cts.Excellent stakeholder management, negotiation, analytical, and communication ski
  </li>
 </ul>
 <p>
  <br/>
 </p>
 lls.
</div>


Senior Claims Manager

Digby Morris Executive Search & Talent Acquisition

<div>
 <p>
  <strong>
   Legal Counsel (4-6yrs PQE) &ndash; Construction Disputes &amp; Claims
  </strong>
 </p>
 <p>
  <strong>
   Riyadh, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are representing a major developer delivering one of the Middle East's most ambitious large-scale development programmes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of the in-house legal team, this role will provide strategic legal support across a portfolio of major construction and infrastructure projects, advising on contentious construction matters, claims, disputes, arbitrations and complex commercial agreements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Working closely with project delivery, commercial, procurement and executive leadership teams, the successful candidate will play a key role in managing legal risk across multiple high-value developments and supporting the successful delivery of landmark projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Advise on contentious construction matters, including claims, disputes, arbitrations and settlements.
 </p>
 <p>
  &bull; Draft, review and negotiate a broad range of construction, commercial and project-related agreements.
 </p>
 <p>
  &bull; Support project teams on contract administration, claims management and dispute avoidance strategies.
 </p>
 <p>
  &bull; Provide practical legal advice on commercial, contractual and business risk.
 </p>
 <p>
  &bull; Manage external counsel and specialist legal advisers.
 </p>
 <p>
  &bull; Assist with dispute resolution, settlement negotiations and arbitration proceedings.
 </p>
 <p>
  &bull; Deliver training and guidance to internal stakeholders on contractual and legal matters.
 </p>
 <p>
  &bull; Work closely with procurement, commercial, development and project delivery teams throughout the project lifecycle.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Qualified solicitor, lawyer, attorney or barrister.
 </p>
 <p>
  &bull; Approximately
  <strong>
   4&ndash;6 years' post-qualification experience
  </strong>
  .
 </p>
 <p>
  &bull; Strong contentious construction background gained within a recognised international or regional law firm.
 </p>
 <p>
  &bull; Experience advising on major construction, infrastructure, real estate or energy projects.
 </p>
 <p>
  &bull; Exposure to arbitration, adjudication, litigation and complex construction claims.
 </p>
 <p>
  &bull; Strong drafting, negotiation and stakeholder management skills.
 </p>
 <p>
  &bull; Commercially minded with the ability to provide pragmatic, solutions-focused advice.
 </p>
 <p>
  &bull; Previous Middle East experience would be advantageous but is not essential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This represents an opportunity to move in-house and work on some of the region's most significant development and infrastructure programmes, providing direct exposure to major projects, senior stakeholders and complex legal matters from strategy through delivery.
 </p>
</div>


Legal Counsel (4-6yrs PQE) – Construction Disputes & Claims

Flat Glass Distributors

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
</ul></div><div><div><b>Accounts Receivable (AR) Specialist</b><br>
</div><div><b>Location:</b> Jacksonville, Florida <b>Reports To:</b> General Manager<br>
</div><div><b>Role Overview</b><br>
</div><div>We are looking for a detail-oriented and proactive <b>Accounts Receivable Specialist</b> to join our team. In this role, you will be responsible for ensuring the company receives payments for goods and services accurately and on time. You will manage the full cycle of receivables, from initial invoicing to collections and final reconciliation. The ideal candidate is a problem-solver who can maintain positive client relationships while ensuring our ageing reports stay current.<br>
</div><div><b>Key Responsibilities</b><br>
</div><ul><li><b>Billing &amp; Invoicing:</b> Create and distribute accurate electronic invoices to clients; ensure all billing terms are updated and correct in our ERP system.</li>
<li><b>Cash Application:</b> Process incoming payments (ACH, Wire, Check) and accurately apply them to open invoices.</li>
<li><b>Collection Management:</b> Monitor the AR aging report and conduct professional follow-ups on overdue accounts via phone and email.</li>
<li><b>Dispute Resolution:</b> Work closely with the sales and operations teams to investigate and resolve any customer billing discrepancies or short payments.</li>
<li><b>Month-End Support:</b> Assist the accounting team with month-end closing procedures, including account reconciliations and reporting.</li>
<li><b>Record Maintenance:</b> Maintain organized digital files for all payment records, contracts, and correspondence.</li>
</ul><div><b>Qualifications</b><br>
</div><ul><li><b>Experience:</b> 2+ years of experience in Accounts Receivable, Billing, or General Accounting.</li>
<li><b>Technical Skills:</b> Proficiency in [Insert Software, e.g., NetSuite, QuickBooks, or SAP] and intermediate to advanced <b>Microsoft Excel</b> skills.</li>
<li><b>Communication:</b> Exceptional verbal and written communication skills with a \&quot;customer-first\&quot; approach to collections.</li>
<li><b>Education:</b> High School Diploma required; associate or bachelor&rsquo;s degree in accounting or finance preferred.</li>
<li><b>Attributes:</b> High level of accuracy, ability to meet strict deadlines, and a strong sense of integrity.</li>
</ul><div>Pay range based on experience:<br>
</div><div>$23.00 - $26.00</div></div></div>

Accounts Receivable Specialist

NTT DATA

RESPONSIBILITIES AND FUNCTIONSReviews written dispute requests received from providers of denied or incorrect payments based on contractual arrangements with providers and non-contractual providers. Regarding either Professional or Institutional Claims.Ability to interpret provider and health plan contracts to ensure accurate payment of claims or denial of services based on the terms of the provider contract and the financial responsibility as set in the health plan contract. Including RBRVS and Medicare guidelines as it applies to contracted and non-contracted providers.Adjust claims, as appropriate, including calculation of interest and penalties due when applicable.Ability to identify potential issues related to system configuration, benefits, eligibility, authorizations, etc. affecting the Claims Departments ability to process claims accurately and forwarding those issues to the correct internal department, attaching all necessary documentation, to ensure the system is updated, as appropriate and follow-up with these departments.Plan and organize workload to ensure efficient and compliance resolution of issues.Communicate to Provider in writing, for all disputes utilizing system formatted letters in a clear and concise manner in accordance with all guidelines set by the departmentResponsible for requesting special check run requests to insure complianceWarning reports are monitored daily to insure complianceProvider education calls completed based on outcomes of PDRResponsible for documenting each dispute in Provider Dispute Database accurately for reporting purposes for management reports to all customers internally and externally as required by AB1455.Maintain minimum standards set for the department for quality and quantity of appeals receivedUpdate Provider Dispute Database with the outcome resolution of issues as appeals are completedResponsible for keeping Team Supervisor aware of potential problem issues for our education to all departments involved with claim issues.
<br><br>
Advise management of issues identified which have an impact on accurate processing or system configuration of claims per contracts or guidelines for non-contracted providers.Any other assigned duties and delegated by the Management.

Claims Examiner - Xcelys Remote, Temporary

The Home Depot

<p>Position Purpose:<br/></p><p>Role Summary<br/></p><p>Sitting within the collections department, the Dispute Resolution Manager provides strategic leadership and operational oversight for the identification, investigation, and resolution of commercial invoice disputes, short payments, and customer deductions. This role acts as the critical bridge between collections and broader operations, focusing on accelerating cash flow by removing payment bottlenecks, minimizing uncollectible balances, and driving cross-functional root-cause analysis to prevent recurring billing issues.<br/></p><p>Key Responsibilities<br/></p><p>Dispute Governance &amp; Workflow: Establish and optimize standard operating procedures, deduction codes, and strict Service Level Agreements (SLAs) for identifying, routing, and resolving customer disputes.<br/>Cross-Functional Collaboration: Partner closely with Sales, Customer Service, Billing, Logistics, and Pricing teams to orchestrate rapid investigations into pricing errors, shipping discrepancies, or contract compliance issues.<br/>Root-Cause Analytics: Analyze dispute and deduction trends to identify systemic organizational issues. Deliver actionable data and recommendations to operational leaders to eliminate the root causes of recurring billing errors.<br/>Team Leadership &amp; Coaching: Manage, mentor, and audit a dedicated team of dispute analysts, ensuring efficient workload distribution and high-quality investigation practices.<br/>High-Value Escalations: Act as the ultimate escalation point for complex, high-dollar, or legally sensitive payment disputes, directly negotiating commercial settlements or structuring formal credit/debit adjustments.<br/>Performance Metrics &amp; Reporting: Define, track, and present key departmental metrics to executive leadership, including Days Disputes Outstanding (DDO), dispute aging brackets, root-cause distribution, and total dollar volume cleared.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically reports to the Sr. Manager or Director, Pro Trade Credit<br/>This Position has 6 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel 5% to 20% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be at least 18 years old<br/>Must be legally permitted to work in the United States<br/></p><p>Preferred Qualifications:<br/></p><p>Working knowledge of Microsoft Office Suite<br/>Demonstrated ability to collaborate and work effectively with cross-functional teams<br/>Ability to draw accurate conclusions from financial documentation<br/>Demonstrated project management skills<br/>Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers<br/>Excellent written and verbal communication skills<br/>3+ years&rsquo; experience in commercial trade credit management and/or supervisory capacity in credit servicing center and underwriting teams.<br/>Knowledge, Skills, Abilities and Competencies:<br/>An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.<br/>People and team management skills<br/>A strong grasp of credit and customer service/call center management skills. Able to manage/coordinate customer servicing levels. Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs.<br/>Sound understanding of lien based lending and effective receivables management strategies.<br/>Ability to leverage data and analysis to craft a well-thought story and business case. Very strong communication skills to deliver business cases and gain support for process development and business strategies. Demonstrated decisiveness and sound decision-making skills.<br/>Able to think strategically about business problems and opportunities and to focus efforts on strategies that most closely support key company initiatives.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Minimum Years of Work Experience:<br/></p><p>6<br/></p><p>Preferred Years of Work Experience:<br/></p><p>6<br/></p><p>Minimum Leadership Experience:<br/></p><p>3<br/></p><p>Preferred Leadership Experience:<br/></p><p>3<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Decision Quality<br/>Collaborates<br/>Drives Engagement<br/>Ensures Accountability<br/>Plans and Aligns<br/>Communicates Effectively<br/>Customer Focus<br/>Develops Talent<br/>Drives Results<br/>Manages Conflict<br/></p>

Manager, Trade Credit Services - Collections

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