dispute resolution specialist

Charterhouse Middle East

<div>
 
 
 Competitive Salary
 
 
 
 
 
 
 Charterhouse is currently working with a leading international firm that is looking to expand their Commercial Dispute Resolution team with a Senior Associate. This role will be based in their Dubai office.
 
 
 
 
 
 The Senior Dispute Resolution Associate will be a part of a growing international team, working with some of the most prominent Disputes Partners in the region. The Senior Associate will be involved in a broad mix of commercial disputes, including arbitration, litigation, and investigations. In addition, the Senior Associate will be advising on a wide range of sectors, which include banking &amp; finance, corporate, disputes with regard to FS entities, as well as energy and infrastructure.
 
 
 
 
 
 Our client is looking to recruit candidates with 6+ years&rsquo; PQE. The successful candidate will join a supportive, high-performing team, working on high-caliber matters with access to outstanding mentorship. Regional experience and proficiency in Arabic are not prerequisites for this role. The firm is also open to relocation for the ideal candidate.
 
</div>

Senior Dispute Resolution Associate

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Dispute Resolution Manager who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 The Dispute Resolution Manager will lead and oversee complex customer disputes including on-demand e-commerce business units. The role ensures fair, timely, and compliant resolutions that balance customer experience with business interests. The position requires bilingual communication (English &amp; Arabic) and direct customer calling for escalated or high-impact cases to ensure clarity, empathy, and trust.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end dispute resolution for issues related to delayed, missing, incorrect, or refunded orders across GCC markets.
 </li>
 <li>
 Call customers directly for escalated or sensitive cases to ensure accurate understanding and satisfactory closure.
 </li>
 <li>
 Develop and enforce SOPs and decision frameworks to ensure fair and consistent dispute handling.
 </li>
 <li>
 Collaborate with Operations, Payments, Legal, and Tech teams to address root causes and implement corrective actions.
 </li>
 <li>
 Track dispute volumes, SLA adherence, and quality to drive efficiency and continuous improvement.
 </li>
 <li>
 Review and resolve high-value, complex, or regulatory cases requiring senior oversight.
 </li>
 <li>
 Lead, coach, and support a team of dispute specialists to strengthen communication capabilities.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any stream
 </li>
 <li>
 6&ndash;10 years of experience in Customer Service or Operations, with at least 3 years in dispute, escalations, or complaints management.
 </li>
 <li>
 Prior experience in quick commerce, food delivery, or normal e-commerce, are strongly preferred.
 </li>
 <li>
 Bilingual proficiency in English and Arabic (spoken and written) is mandatory.
 </li>
 <li>
 Excellent communication, negotiation, and decision-making skills.
 </li>
 <li>
 Strong understanding of GCC market operations and local regulations (UAE, KSA).
 </li>
 <li>
 Proficiency in Excel/Google Sheets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Customer-first and resolution-focused approach
 </li>
 <li>
 Empathy and strong conflict management skills
 </li>
 <li>
 Data-driven and analytical problem solving
 </li>
 <li>
 Sound judgment under pressure
 </li>
 <li>
 Stakeholder collaboration and influence
 </li>
 <li>
 Continuous improvement mindset
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Dispute Resolution Manager

Ankura

Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.
Research and analysis of both dispute-specific and third-party information, including financial statements.
Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.
Drafting written reports and other deliverables.
Managing client expectations and job administration.
Developing an external network of clients and business contacts and identifying business development opportunities.
Responsibilities:
<ul>
 <li>Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.</li>
 <li>Research and analysis of both dispute-specific and third-party information, including financial statements.</li>
 <li>Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.</li>
 <li>Drafting written reports and other deliverables.</li>
 <li>Managing client expectations and job administration.</li>
 <li>Developing an external network of clients and business contacts and identifying business development opportunities.</li>
</ul>

Senior Associate, Disputes & Economics

A&F Auto Repair

About UsWelcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job SummaryThis is a full-time on-site Conflict Resolution Specialist role located in Dubai at Battmobile. The Conflict Resolution Specialist will be responsible for managing and resolving conflicts between customers, technicians, and other stakeholders, ensuring smooth operations and customer satisfaction on a day-to-day basis.Key Responsibilities:<ul><li>Dispute Resolution &amp; Collaboration with Departments:</li><li>Act as the primary contact for customers facing conflicts or issues regarding battery, if the issue is escalated from the CC.</li><li>Investigate and analyze customer complaints to identify underlying causes.</li><li>Work closely with customer service, product development, and other relevant departments to address and resolve customer conflicts.</li><li>Provide feedback to improve products/services based on customer feedback.</li><li>Identify recurring issues and recommend improvements to processes or products to prevent future conflicts.</li><li>Collaborate with teams to implement preventive measures.</li><li>Maintain open lines of communication with customers throughout the resolution process.</li><li>Follow up with customers after conflict resolution to ensure satisfaction and gather feedback.</li><li>Negative Google reviews management:</li><li>Handling company-wide negative reviews management.</li></ul>Qualifications and Skills:The ideal candidate for the Customer Conflict Resolution Manager role should possess strong interpersonal skills, a keen ability to analyze situations objectively, and a commitment to finding fair and satisfactory resolutions.Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-time

Customer Escalation Specialist

PwC India

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 FS X-Sector
 
 
 
 
 Specialism
 
 
 Risk
 
 
 
 
 Management Level
 
 
 Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 A career in our Investigations and Fact Finding practice, within Fraud, Investigations and Regulatory Enforcement (FIRE) services, will provide you with the opportunity to help our clients understand where they might have vulnerabilities and develop solutions to manage the risks involved. We prevent, respond to and remediate a wide range of business threats, risks and complex issues.
 
 
 Our team helps businesses detect and investigate fraudulent activities or irregularities within their organisation. As part of our team, you&rsquo;ll help investigate issues such as corporate irregularities, whistleblower allegations, asset misappropriation, regulatory violations, patent and copyright infringement and financial reporting fraud.
 
 
 
 Below is the brief experience to help you understand the role
 
 Investigation &amp; Dispute &ndash; Quantum Analysis
 
 Location : Mumbai / Bangalore / Gurgaon
 
 For financial Quantum:
 
  Quantum Analysis:
 
 o Conduct detailed quantum analysis for various types of claims including loss of
 
 profits, business interruption, breach of contract, and other financial damages.
 
 o Evaluate and quantify financial impacts, ensuring accurate and reliable
 
 calculations.
 
 
  Financial and Economic Analysis:
 
 o Perform comprehensive financial analysis, including the assessment of financial
 
 statements, economic forecasts, and market trends.
 
 o Analyze economic and financial data to support dispute resolution and expert
 
 testimony.&nbsp;
 
 Claim Management:
 
 
  Support the preparation and defense of financial claims.
 
  Work closely with legal teams to develop strategies for claim resolution.
 
 
 For construction Quantum
 
 Quantum Analysis:
 
 o Conduct detailed quantum analysis for construction claims including loss and
 
 expense claims, prolongation costs, and disruption claims.
 
 o Evaluate and quantify variations, contractual entitlements, and damages.
 
  Delay Analysis:
 
 o Perform comprehensive delay analysis using industry-standard methodologies
 
 (e.g., Time Impact Analysis, As-Planned vs. As-Built, Window Analysis).
 
 o Identify and analyze the causes and impacts of project delays.
 
 o Prepare detailed delay analysis reports and provide expert advice on delay-related
 
 issues.
 
 
  We prefer CA and MBA, while for construction quantum we look for : Bachelor&rsquo;s degree in
 
 Construction Management/ civil engineer, Engineering, Quantity Surveying. Professional
 
 certification in delay analysis, construction law, or arbitration is preferred
 
 
 
 Mandatory skill sets-
 
 Expert report, Claim management
 
 
 Preferred skill sets-
 
 Expert report, Claim management
 
 
 Year of experience required-
 
 7-11
 
 
 Qualifications-
 
 B.Tech
 
 
 Required Skills
 
 
 Claims Management
 
 
 
 Optional Skills
 
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 
 Government Clearance Required?
 
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Manager

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
The Disputes Team Leader is responsible for managing a team of 10&ndash;15 Dispute Agents who act as intermediaries between customers and merchants. The role ensures that all disputes related to non-delivered orders, refund issues, and product concerns are handled promptly, accurately, and fairly. The Team Leader drives team performance to meet customer satisfaction, quality, and operational KPIs while ensuring accurate communication with both customers and merchants.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Team Management &amp; Performance</div><ul>
<li>Lead, motivate, and develop a team of 10&ndash;15 Dispute Agents.</li>
<li>Monitor and drive key performance metrics including:<ul>
<li>Customer Satisfaction (CSAT)</li>
<li>Productivity</li>
<li>Adherence &amp; Utilization</li>
<li>Occupancy Rate</li>
<li>Resolution within SLA</li>
<li>Quality Accuracy</li>
<li>Reply and Handling Time</li>
</ul></li><li>Conduct regular performance reviews and provide coaching to enhance agent effectiveness.</li>
<li>Ensure team readiness through ongoing training, calibration, and feedback sessions.</li>
</ul><div>Operational Excellence</div><ul>
<li>Oversee the full dispute lifecycle between customers and merchants, ensuring timely and accurate resolution.</li>
<li>Ensure all communications with merchants and customers are professional, clear, and compliant with internal standards.</li>
<li>Monitor queues and manage workload distribution to maintain service levels.</li>
<li>Identify process gaps and provide actionable recommendations for improvement.</li>
</ul><div>Quality &amp; Compliance</div><ul>
<li>Maintain high-quality standards in case handling, documentation, and follow-ups.</li>
<li>Ensure all dispute cases are resolved in alignment with policy, service level agreements, and customer fairness principles.</li>
<li>Collaborate with QA, Training, and Process Excellence teams to maintain continuous improvement.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Bachelor&rsquo;s degree in Business, Management, or related field (preferred).</li>
<li>Minimum 2&ndash;3 years of experience in a leadership role within Customer Experience, Dispute Management, or similar operational functions.</li>
<li>Strong understanding of dispute handling, refund processes, and merchant-customer mediation.</li>
<li>Excellent communication, problem-solving, and decision-making skills.</li>
<li>Proficiency in performance management, coaching, and team motivation.</li>
<li>Ability to work under pressure and maintain service quality in high-volume environments.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Dispute Team Leader

Motei & Associates

Your Role 
 <div>
 <ul> <li>Handle online courts proceedings in the UAE.</li> <li>Advise and handle commercial, civil, and real estate, employment and family disputes before local courts.</li> <li>Advise and handle property sale and purchase, and rental disputes before courts and RDC.</li> <li>Handle all administrative works before judicial organizations.</li> <li>Conduct continuous legal research and prepare articles and commentary notes on laws in the UAE.</li> </ul> </div>
 <div>
 Qualifications </div>
 <div>
 <ul> <li>Bachelor s degree from reputable Egyptian university (English Section). Masters will be an advantage.</li> <li>You are a member of the Egyptian Bar.</li> <li>You have proven experience in dispute resolution in and outside the UAE.</li> <li>You have excellent writing skills and possess good command of English.</li> <li>You are open-minded, motivated, flexible, capable of working independently, and eager to develop yourself.</li></ul></div>

English/Arabic Junior Litigation Lawyer

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