dispute specialist

Pinsent Masons

<div>Construction Advisory Disputes Lawyer
Location: Doha
 
Contract Type: Permanent
We are recruiting for an Associate (minimum of 4 PQE) to join our Construction Advisory Disputes (&ldquo;CAD&rdquo;) team in Doha.
ABOUT THE DOHA TEAM:
Our CAD team in Doha is comprised of first-class construction specialists engaging in complex and high value construction and energy disputes. We are a market leading, dynamic and growing global team who work together with our regional colleagues to produce outstanding results for our clients.
ACHIEVEMENTS:
Consistently ranked number 1 globally for construction, energy and infrastructure ranked among the top 100 arbitration practices worldwide by Global Arbitration Review with a first class team of over 170 lawyers. Pinsent Masons LLP is recognised both nationally and internationally as the leading adviser to the construction and engineering industries and for infrastructure and energy projects. We have an unrivalled reputation in acting for contractors, project companies, developers, public bodies, funders and insurers. We act for over half of the UK's top 50 contractors, a large number of the top contractors worldwide and an impressive range of private and public sector clients. Our deep understanding and close alignment to the construction sector enables us to offer an &quot;entire project life cycle&quot; service to our clients. Our legal services span national and international procurement techniques and strategies and all forms of dispute resolution.
<ul><li>Winner - &lsquo;Qatar Law Firm of the Year&rsquo; &ndash; Asian Legal Business Awards 2022
</li><li>Winner &ndash; &lsquo;Construction &amp; Real Estate Law Firm of the Year&rsquo; &ndash; Asian Legal Business Awards 2022
</li><li>Winner &ndash; &lsquo;Qatar International Law Firm of the Year&rsquo; &ndash; Lexis Qatar Business Law Forum 2022
</li><li>Winner - &lsquo;Property &amp; Construction Law Firm of the Year&rsquo; &ndash; Lexis Qatar Business Law Forum 2022
</li><li>Honourable mention &ndash; &lsquo;Commercial Litigation Team of the Year&rsquo; &ndash; Lexis Qatar Business Law Forum 2022
</li><li>Winner &ndash; &lsquo;Real Estate &amp; Construction Team of the Year&rsquo; &ndash; The Oath Middle East Legal Awards 2020-21 and 21-2022
</li><li>Honourable mention &ndash; &lsquo;Infrastructure &amp; Energy Team of the Year&rsquo; &ndash; The Oath Middle East Legal Awards 21-2022
</li><li>Winner &ndash; &lsquo;Construction Team of the Year&rsquo; 2019 and 2021 - Middle East Legal Awards
</li><li>Winner &ndash; &lsquo;ADR Team of the Year&rsquo; &ndash; Qatar Business Law Forum 2021
</li><li>Winner &ndash; &lsquo;Construction Team of the Year&rsquo; &ndash; Middle East Legal Awards 2021
</li></ul>KEY RANKINGS:
<ul><li>Chambers &amp; Partners &ndash; Dispute Resolution - Band 2
</li><li>Chambers &amp; Partners &ndash; Projects and Energy &ndash; Band 2
</li><li>Legal 500 &ndash; Dispute Resolution &ndash; Band 2
</li><li>Legal 500 &ndash; Projects, Real Estate and Construction &ndash; Band 3
 </li></ul>OUR WORK:
The Doha office has a great history of involvement in large dispute mandates in Qatar, including dispute resolution during the project execution phase, litigation and arbitration.
Our litigation team are experienced in each of the Qatari court circuits and represent contractors on major complex infrastructure and energy disputes.
 WHAT WE NEED:
We&rsquo;re looking for an Associate with litigation and arbitration experience (minimum of 4 PQE), and with significant experience in construction disputes and project counsel advice. For this role Arabic is not required.
As well as excellent technical skills, we need an individual who is commercially aware, has a strong team ethic and with a strong client focused approach. There are also huge opportunities for personal and professional development for applicants who also have an enthusiasm for business development.
WHAT CAN WE OFFER YOU?
<ul><li>We are a market leading, dynamic and growing global team who work together to produce outstanding results for our clients.
</li><li>We invest in our team and have a first class training and career development programme, monthly 121s, career discussions and biannual appraisals. Our training reflects our position as a market leader in communications and sourcing. Our training will assist you to develop as a specialist with valuable sector knowledge and the ability to deliver &quot;best of breed&quot; services.
</li><li>Early responsibility and opportunities to develop client relationships.
</li><li>High quality engineering and construction work.
</li></ul>THE DOHA OFFICE
Based in the heart of Qatar&rsquo;s Financial Centre, we are small and friendly team, with all of the benefits that come with an international position. We operate dynamically across our offices in Qatar, Dubai and Riyadh, and the team work on mandates in Qatar and elsewhere across the GCC.
We operate in a culturally diverse region which will allow you to learn from a fascinating cross-selection of colleagues drawn from a wide range of cultures and legal traditions. You will see more varied solutions to issues and approaches to projects., improving your creativity and enhancing your ways of thinking.
Should you require further details, please contact our in-house Lateral Recruitment Advisor Anwen Wallington who can discuss the role and requirements.
Contact details:
https://www.linkedin.com/in/anwen-wallington-36177ba1/
anwen.wallington@pinsentmasons.com
At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates.
#LI-LRAW
#INDL</div>

Construction Advisory Disputes Lawyer

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Dispute Resolution Manager who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 The Dispute Resolution Manager will lead and oversee complex customer disputes including on-demand e-commerce business units. The role ensures fair, timely, and compliant resolutions that balance customer experience with business interests. The position requires bilingual communication (English &amp; Arabic) and direct customer calling for escalated or high-impact cases to ensure clarity, empathy, and trust.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end dispute resolution for issues related to delayed, missing, incorrect, or refunded orders across GCC markets.
 </li>
 <li>
 Call customers directly for escalated or sensitive cases to ensure accurate understanding and satisfactory closure.
 </li>
 <li>
 Develop and enforce SOPs and decision frameworks to ensure fair and consistent dispute handling.
 </li>
 <li>
 Collaborate with Operations, Payments, Legal, and Tech teams to address root causes and implement corrective actions.
 </li>
 <li>
 Track dispute volumes, SLA adherence, and quality to drive efficiency and continuous improvement.
 </li>
 <li>
 Review and resolve high-value, complex, or regulatory cases requiring senior oversight.
 </li>
 <li>
 Lead, coach, and support a team of dispute specialists to strengthen communication capabilities.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any stream
 </li>
 <li>
 6&ndash;10 years of experience in Customer Service or Operations, with at least 3 years in dispute, escalations, or complaints management.
 </li>
 <li>
 Prior experience in quick commerce, food delivery, or normal e-commerce, are strongly preferred.
 </li>
 <li>
 Bilingual proficiency in English and Arabic (spoken and written) is mandatory.
 </li>
 <li>
 Excellent communication, negotiation, and decision-making skills.
 </li>
 <li>
 Strong understanding of GCC market operations and local regulations (UAE, KSA).
 </li>
 <li>
 Proficiency in Excel/Google Sheets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Customer-first and resolution-focused approach
 </li>
 <li>
 Empathy and strong conflict management skills
 </li>
 <li>
 Data-driven and analytical problem solving
 </li>
 <li>
 Sound judgment under pressure
 </li>
 <li>
 Stakeholder collaboration and influence
 </li>
 <li>
 Continuous improvement mindset
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Dispute Resolution Manager

Ankura

Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.
Research and analysis of both dispute-specific and third-party information, including financial statements.
Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.
Drafting written reports and other deliverables.
Managing client expectations and job administration.
Developing an external network of clients and business contacts and identifying business development opportunities.
Responsibilities:
<ul>
 <li>Support all aspects of dispute resolution and forensic accounting engagements, primarily damages assessments, valuations, and financial investigations.</li>
 <li>Research and analysis of both dispute-specific and third-party information, including financial statements.</li>
 <li>Preparing and reviewing detailed financial models in Microsoft Excel, including preparing DCF models.</li>
 <li>Drafting written reports and other deliverables.</li>
 <li>Managing client expectations and job administration.</li>
 <li>Developing an external network of clients and business contacts and identifying business development opportunities.</li>
</ul>

Senior Associate, Disputes & Economics

The Content House

We are seeking a detail-oriented and analytical Dispute/Chargeback Analyst to join our dynamic team. In this role, you will be the first line of defense in managing and resolving payment disputes and chargebacks for our company. Your expertise will be crucial in protecting revenue, minimizing financial loss, and ensuring a positive experience for our valued customers.Key Responsibilities:<ul><li>Investigate, process, and manage the end-to-end chargeback lifecycle for various card networks (Visa, Mastercard, Amex, etc.).</li><li>Analyze transaction data, customer correspondence, and merchant policies to build compelling representment cases.</li><li>Prepare and submit compelling evidence packages to contest invalid chargebacks through acquiring banks and payment processors.</li><li>Accurately process and resolve chargebacks in favor of the customer when valid.</li><li>Monitor dispute trends to identify potential fraud or systematic issues and report findings.</li><li>Maintain up-to-date knowledge of card network rules, regulations, and compliance requirements.</li><li>Collaborate with internal teams such as Customer Service, Finance, and Fraud Prevention to gather necessary information.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Dispute/Chargeback Analyst

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
The Disputes Team Leader is responsible for managing a team of 10&ndash;15 Dispute Agents who act as intermediaries between customers and merchants. The role ensures that all disputes related to non-delivered orders, refund issues, and product concerns are handled promptly, accurately, and fairly. The Team Leader drives team performance to meet customer satisfaction, quality, and operational KPIs while ensuring accurate communication with both customers and merchants.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Team Management &amp; Performance</div><ul>
<li>Lead, motivate, and develop a team of 10&ndash;15 Dispute Agents.</li>
<li>Monitor and drive key performance metrics including:<ul>
<li>Customer Satisfaction (CSAT)</li>
<li>Productivity</li>
<li>Adherence &amp; Utilization</li>
<li>Occupancy Rate</li>
<li>Resolution within SLA</li>
<li>Quality Accuracy</li>
<li>Reply and Handling Time</li>
</ul></li><li>Conduct regular performance reviews and provide coaching to enhance agent effectiveness.</li>
<li>Ensure team readiness through ongoing training, calibration, and feedback sessions.</li>
</ul><div>Operational Excellence</div><ul>
<li>Oversee the full dispute lifecycle between customers and merchants, ensuring timely and accurate resolution.</li>
<li>Ensure all communications with merchants and customers are professional, clear, and compliant with internal standards.</li>
<li>Monitor queues and manage workload distribution to maintain service levels.</li>
<li>Identify process gaps and provide actionable recommendations for improvement.</li>
</ul><div>Quality &amp; Compliance</div><ul>
<li>Maintain high-quality standards in case handling, documentation, and follow-ups.</li>
<li>Ensure all dispute cases are resolved in alignment with policy, service level agreements, and customer fairness principles.</li>
<li>Collaborate with QA, Training, and Process Excellence teams to maintain continuous improvement.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Bachelor&rsquo;s degree in Business, Management, or related field (preferred).</li>
<li>Minimum 2&ndash;3 years of experience in a leadership role within Customer Experience, Dispute Management, or similar operational functions.</li>
<li>Strong understanding of dispute handling, refund processes, and merchant-customer mediation.</li>
<li>Excellent communication, problem-solving, and decision-making skills.</li>
<li>Proficiency in performance management, coaching, and team motivation.</li>
<li>Ability to work under pressure and maintain service quality in high-volume environments.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Dispute Team Leader

ignite selection

Our client is a global law firm who provide the world's preeminent corporations and financial institutions with a full business law service.The role requires an experienced lawyer who is able to work to a high standard and accept a high degree of responsibility in leading matters and maintaining client contact. Requirements <ul><li>Excellent academic background</li><li>4 to 6 years PQE</li><li>Insurance experience from a top-tier law firm</li><li>Qualified as a solicitor in England & Wales (although candidates with experience in certain other jurisdictions will also be considered)</li><li>Proactive and self-starting individual</li><li>Excellent oral and written communication skills</li><li>Strong commercial awareness</li><li>A flexible approach to work and be open to working in a multi-disciplinary team</li><li>Client facing experience is preferable</li><li>Experience of taking a lead associate role on matters, together with responsibility for supervision of more junior team members</li><li>Communicate effectively on both a practical and intellectual level and be an active listener</li><li>Demonstrate an aptitude for dealing with complex and intricate transactions involving multiple jurisdictions and that require a more creative approach</li><li>Have an interest in, and an aptitude for, developing the firm's business, and a willingness to assist in the development of client relationships through meetings, presentations, producing know-how and other business development initiatives.</li></ul>Our client offers a very completive tax free salary, family benefits package and excellent bonus scheme. They are also offering a long term career opportunity to grow within the company and the opportunity to work on premium dispute resolution work.<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZREcDi544D37%2fCkfehvuur%2fky" width="0" height="0" />

Associate - Dispute Resolution

Like Home by Dar Al Zain

Position Summary:The Legal Officer will be responsible for managing and resolving all legal matters related to the company&rsquo;s holiday home and short-term rental operations. This includes handling rental disputes, coordinating with police and regulatory authorities (such as DTCM), responding to complaints, and ensuring full legal compliance with all applicable laws and licensing requirements. The role requires strong communication, negotiation, and problem-solving skills to safeguard the company&rsquo;s interests while maintaining professional relationships with clients, tenants, and authorities.Key Responsibilities:<ul><li>Dispute Resolution:</li><li>Handle all rental and tenancy disputes between guests, owners, and the company.</li><li>Draft, review, and send legal notices, settlement agreements, and related correspondence.</li><li>Represent the company in mediation and settlement discussions.</li><li>Regulatory Compliance:</li><li>Ensure compliance with all Dubai Tourism and Commerce Marketing (DTCM) regulations and other applicable local laws governing holiday homes.</li><li>Liaise with DTCM officials regarding registration, licensing, and inspection matters.</li><li>Maintain up-to-date knowledge of evolving short-term rental laws and implement required changes in internal processes.</li><li>Police &amp; Authority Liaison:</li><li>Coordinate and represent the company in all police-related matters involving guests, property owners, or operational incidents.</li><li>Prepare and submit required reports or documentation to authorities as needed.</li><li>Complaints Management:</li><li>Investigate and resolve guest or owner complaints with a legal and compliance perspective.</li><li>Recommend solutions to prevent reoccurrence and ensure adherence to company standards.</li><li>Contracts &amp; Legal Documentation:</li><li>Draft and review lease agreements, MOUs, and service contracts related to property management and rentals.</li><li>Ensure all documents are legally sound and protect the company&rsquo;s interests.</li><li>Internal Support &amp; Advisory:</li><li>Provide legal advice and guidance to management and operational teams.</li><li>Conduct regular compliance training and awareness sessions for staff.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree in Law (LLB) or equivalent; Master&rsquo;s degree or professional legal certification is a plus.</li><li>Minimum 3&ndash;5 years of legal experience in real estate, property management, or holiday home sector (UAE experience preferred).</li><li>Strong knowledge of UAE tenancy laws, DTCM regulations, and short-term rental compliance.</li><li>Excellent negotiation, communication, and conflict resolution skills.</li><li>Fluent in English (Arabic is an advantage).</li><li>Ability to handle multiple cases simultaneously with discretion and professionalism.</li></ul>Key Competencies:<ul><li>Strong legal drafting and analytical skills</li><li>High attention to detail and accuracy</li><li>Ability to work under pressure and meet deadlines</li><li>Professional demeanor and ethical judgment</li><li>Strong relationship management with authorities</li></ul>Job Types: Full-time, Permanent

Legal Officer – Holiday Homes & Rental Disputes

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