documentation specialist

Compass Training and Consultancy Pvt. Ltd.

Job PurposeThe Documentation Specialist (Technical) is responsible for owning internal technical documentation across engineering and cross-functional teams. The role focuses on converting technical work, meeting recordings, and internal inputs into clear, structured documentation that teams can rely on.Operating in a fast-paced and high-chaos environment, this role helps reduce knowledge leakage, improve internal alignment, and ensure the internal wiki remains accurate, searchable, and consistently written.Role and ResponsibilitiesTechnical Documentation &amp; Knowledge Capture<ul><li>Create and maintain internal documentation in the company wiki, including:</li><li>Technical implementation notes</li><li>Requirements, user stories, and functional specifications provided by engineering or product owners</li><li>Internal processes, runbooks, SOPs, and checklists using standardised templates and structure</li><li>Release notes and change logs where relevant</li><li>Software manuals and user guides for internal tools and workflows</li><li>Convert post-meeting inputs into written artefacts by:</li><li>Listening to meeting recordings, calls, and voice notes</li><li>Capturing decisions, action items, outcomes, and ownership clearly</li><li>Writing structured summaries that engineers can use without re-watching recordings</li></ul>Internal Wiki Ownership<ul><li>Maintain the internal wiki as a reliable source of truth.</li><li>Apply consistent documentation structure, formatting, and naming conventions.</li><li>Organise content with clear hierarchy, cross-linking, and page ownership.</li><li>Review and update outdated documentation to ensure continued accuracy.</li></ul>Cross-Functional Coordination<ul><li>Coordinate with engineers and stakeholders to collect missing or incomplete inputs.</li><li>Request clarification on wording, timelines, or ownership when documentation is unclear.</li><li>Ensure updates are incorporated without turning documentation into scope or requirement debates.</li></ul>Documentation Quality &amp; Maintenance<ul><li>Maintain clarity, accuracy, and conciseness across all documentation.</li><li>Track documentation that needs revision after releases or process changes.</li><li>Keep the wiki clean, organised, and usable for both technical and mixed audiences.</li></ul>Who You Will Work With<ul><li>Engineering teams and HQ stakeholders (primary audience)</li><li>QA, DevOps, and cross-functional leads (secondary audience)</li><li>Leadership teams when documentation is required for wider alignment</li></ul>What Good Looks Like (Success Criteria)Within the first 30 to 90 days, the successful candidate should be able to:<ul><li>Publish structured meeting summaries and technical documentation consistently</li><li>Create and follow repeatable documentation formats for requirements and user stories that engineers actually adopt</li><li>Reduce repeated &ldquo;what did we decide?&rdquo; discussions by making decisions and outcomes easy to locate</li><li>Keep the internal wiki organised, current, and clearly owned</li></ul>Required Skills &amp; CompetenciesTechnical &amp; Documentation Skills<ul><li>Proven experience writing precise and concise technical documentation, internal knowledge-base content, or software manuals, preferably in a software development or e-commerce environment</li><li>Experience documenting software systems, user requirements, internal tools, or engineering processes</li><li>Basic understanding of software development concepts, sufficient to document accurately without constant supervision</li><li>Strong listening skills and attention to detail, able to extract clear outcomes from unstructured discussion</li><li>Comfortable working with internal wiki tools, documentation templates, versioning, and cross-linking</li></ul>Communication &amp; Work Style<ul><li>Strong written English with the ability to produce polished documentation quickly</li><li>Able to manage multiple documentation streams in a high-change environment Reliable, detail-oriented, and methodical</li></ul>Nice-to-Have<ul><li>Familiarity with Agile delivery environments (sprints, backlogs, release cycles)</li><li>Experience maintaining run books, incident notes, or operational documentation</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Do you have 3+ years of experience in Technical Writing or Document Management for software/IT teams? (Yes/No)</li><li> Are you available to work on-site at Ferozpur Road, Lahore, from 11:00 AM to 8:00 PM? (Yes/No)</li><li>Rate your written English communication skills: (0&ndash;10)</li><li>Rate your familiarity with the Software Development Life Cycle (SDLC) and Agile workflows: (0&ndash;10)</li><li>Are you comfortable listening to long technical recordings (meetings) and extracting action items/decisions without supervision? (Yes/No)</li></ul>Work Location: In person

Documentation Specialist

PSA BDP

<div>
 
 Job Description
 
 
 
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 Ensure that all documentation is completed neatly, professionally, accurately and error-free with all current information in proper order and within corporate standards for timelines.
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 Close all files within four working days from action date ensuring compliance to all customer requirements, consignee letter of transmittal standard instructions, letter of credit requirements and/or order specific instructions.
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 Complete final inspection for accuracy of all bills of lading received for closing.
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 Ensure that documents are distributed to all necessary parties within four working days from action date.
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 Ensure billings of all closed shipments are billed within four workdays from action.
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 Prepare and double-check BDP invoices, ensuring that all charges are correct.
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 Participate in cross training and learn the processes of other members of the facility so that you are able to cover their responsibilities in case of illness, vacation or during times of peak workload.
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 Ensure you understand and adhere to all customer requirements and operating standards.
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 Document, maintain and update work processes/procedures as they relate to each customer account.
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 Notify team coordinator if needed information is not being provided in time.
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 Regular communication with operations and RSC/GSC personnel on obstacles preventing timely bill and close.
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 Air / Ocean / Truck
 
 
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 Job Requirements
 
 
 ∙ +3 years of detailed experience of logistics and forwarding operations/regulations and documentation
 
 
 ∙ Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
 
 
 ∙ Computer literacy with Microsoft Software applications and /or other market leading software applications.
</div>

Smksoft

One of our clients is looking for a Documentation Specialist III with the below skills for their immediate open position to fill.Job Title: Documentation Specialist IIIJob ID: JP00016521 Visa Eligibility: Please confirm if the candidate is legally authorized to work in the United States Location: Hybrid, Vienna, VA Experience Level: 10+ YearsDescription:To support the client by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades, software implementations, and other projects to support the development and maintenance of intranet-based manuals and systems. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies, and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.Responsibilities:<ul><li>Ensure project deliverables are met in accordance with customers' expectations, timelines &amp; budget constraints</li><li>Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.)</li><li>Collaborate with project team members to ensure alignment with departmental efforts</li><li>Lead conduction of research and preparation of reference material</li><li>Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support</li><li>Ensure effective management of projects from inception through implementation</li><li>Identify, communicate and resolve technical, tactical and operational project issues and risks</li><li>Interview business owners to determine task objectives, requirements and needs, including complex intranet resources</li><li>Maintain documentation library to ensure currency of processes</li><li>Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise</li><li>Participate on cross-functional training team to establish and maintain a community of practice</li><li>Provide training to end user in the use of electronic manuals and reference material</li><li>Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps</li><li>Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations</li><li>Administer and Develop eNet content</li><li>Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results - Lead</li><li>Ensure clear, concise and effective communication of material</li><li>Interact with various sub-teams to determine user requirements and specifications</li><li>Lead, guide and mentor less experienced staff</li><li>Manage client expectations up to and including all executive-level leader</li><li>Recommend strategy for communications</li><li>Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines</li><li>Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization</li><li>Write online reference material, instructions and communications</li><li>Act as supervisor/manager in the incumbent's absence</li><li>Perform other duties as assigned</li></ul>Qualifications:<ul><li>Ability to compile, organize and present information clearly and concisely</li><li>Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support</li><li>Extensive experience in composing correspondence that adheres to grammar and client's writing style and standards</li><li>Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals</li><li>Extensive experience in researching, compiling, and documenting data, business processes, and workflow</li><li>Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects</li><li>Significant experience in work which displays increasing levels of responsibility and/or authority</li><li>Significant experience in working with all levels of staff, management, stakeholders, vendors</li><li>Advanced knowledge of change management principles and practices</li><li>Expert knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development</li><li>Advanced leading or managing multiple technical projects/tasks/teams</li><li>Desired&mdash;Working knowledge of Microsoft project and project management tools</li><li>Advanced skill analyzing and organizing problems or work processes for technical solutions</li><li>Advanced skill identifying and analyzing business requirements and recommending solutions</li><li>Expert skill capturing and translating processes and requirements into easily understood terms</li><li>Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations</li><li>Expert skill researching and analyzing data, processes and trends</li><li>Desired&mdash;Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation</li><li>Desired&mdash;Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience</li></ul>Must Have:<ul><li>AEM experience</li></ul><ul><li>Web content development</li></ul><ul><li>Graphic design/visual storytelling</li></ul>Nice to Have:<ul><li>Content Strategy/UX Writing Awareness</li></ul><ul><li>Light Motion or Interactive design</li></ul><ul><li>Analytics and Data-driven enhancement mindset</li></ul>Job Type: Full-timePay: $60.00 - $65.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>Health insurance</li></ul>Work Location: Hybrid remote in Vienna, VA 22180

Documentation Specialist III

Swan Global WLL

Requirements:<ul><li>Minimum 5 years of experience in the related field.</li><li>Experience in Digital Maintenance Management Systems</li><li>Proven experience of delivery technical documentation in a heavy industry environment, preferably in Rolling Stock maintenance</li><li>Proficient in the use of Microsoft software such as Word, Excell and PowerPoint Effective organisational and time management skills Excellent communication and interpersonal skils</li><li>Ability to analyse information effectively Excellent attention to detail</li><li>Write and edit technical documentation, delivering packages of Train Operating Manuals, Maintenance Manuals and Parts Catalogues.</li></ul>Job Type: Contract Contract length: 6 monthsApplication Question(s):<ul><li>Are you under freelance visa?</li><li>Are you interested in 6 months extendable project?</li></ul>

Technical Author / Engineering Documentation Specialist

PaxeraHealth

<div>We are looking for a QMS &amp; Compliance Documentation Specialist to support the design, implementation, and maintenance of our Quality Management System (QMS), SOPs, and internal policies. This role is ideal for someone who enjoys hands-on documentation, process standardization, and ensuring organizational consistency. 
 
Key Responsibilities 
<ul><li>
Assist in developing and maintaining the QMS, ensuring documentation is accurate, up-to-date, and aligned with ISO-based standards.</li><li>
Draft, review, and update SOPs, work instructions, and internal policies across different departments.</li><li>
Support document control activities, including versioning, approvals, distribution, and archival of QMS and SOP documents.</li><li>
Collaborate with teams to ensure processes are clearly documented and aligned with internal standards.</li><li>
Participate in continuous improvement initiatives, suggesting enhancements to documentation quality, usability, and process consistency.</li></ul> 

Required Skills &amp; Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Quality Management, Business Administration, Engineering, or related field.</li><li>
3&ndash;5 years of experience in creating or maintaining QMS, SOPs, or internal policies.</li><li>
Strong skills in process documentation, SOP creation, and policy writing.</li><li>
Familiarity with ISO-based management systems (ISO 9001, ISO 27001, ISO 13485) and document control practices.</li><li>
Excellent written communication and attention to detail.</li><li>
Able to work independently and collaborate effectively with cross-functional teams.</li></ul> 

Preferred Qualifications 
 
Experience in QMS software or document management systems (SharePoint, Confluence, or similar). 
ISO Lead Implementer or Internal Auditor certification (nice-to-have). 
Experience with process improvement or operational excellence. 

K9GbKocHxC</div>

Compliance Specialist

Career Maker

Job SummaryWe are seeking an experienced SOP Specialist to develop, review, and implement Standard Operating Procedures (SOPs) across HR, compliance, and administrative functions. The role will ensure processes are well-documented, compliant with applicable regulations, and aligned with organizational best practices.Key Responsibilities<ul><li>Develop, document, and update SOPs, policies, and process manuals across HR, compliance, and administrative functions</li><li>Lead HR policy formulation and revisions, including employee handbook, leave policies, disciplinary procedures, and code of conduct</li><li>Ensure SOPs and HR policies comply with local labor laws, regulatory requirements, and internal governance standards</li><li>Coordinate with HR, Admin, Legal, Compliance, and Operations teams to map processes and standardize workflows</li><li>Conduct gap analysis and recommend process improvements for efficiency and compliance</li><li>Support internal and external audits by providing documentation and process evidence</li><li>Assist in implementing SOPs through training, communication, and change management</li><li>Maintain version control, approvals, and documentation governance</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, Compliance, Law, or a related field</li><li>Proven experience as an SOP Specialist / Policy Specialist / Process Documentation Specialist</li><li>Strong background in HR policy development, compliance, and administrative processes</li><li>Knowledge of labor laws, internal controls, and corporate governance frameworks</li><li>Excellent documentation, analytical, and stakeholder management skills</li><li>High attention to detail and ability to work independently</li></ul>Job Type: Full-time

SOP Specialist

Swan Global

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
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 Minimum 5 years of experience in the related field.
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 Experience in Digital Maintenance Management Systems
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 Proven experience of delivery technical documentation in a heavy industry environment, preferably in Rolling Stock maintenance
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 Proficient in the use of Microsoft software such as Word, Excell and PowerPoint Effective organisational and time management skills Excellent communication and interpersonal skils
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 Ability to analyse information effectively Excellent attention to detail
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 Write and edit technical documentation, delivering packages of Train Operating Manuals, Maintenance Manuals and Parts Catalogues.
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 </ul>
 
 
</div>

Technical Author

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