domestic violence case manager

The Family Place

<div>
 
 Join Us in Making a Lasting Impact
 
 
 
 Since 1978,
 
 The Family Place
 
 has been a beacon of hope for victims of family violence in North Texas. We do more than provide shelter we offer everything needed to help individuals and families move from crisis to confidence. Our holistic approach supports survivors every step of the way, creating real and lasting change.
 
 
 This is an exciting time to be part of our team. With a mission to eliminate family violence through intervention, prevention, education, and advocacy, we rely on the passion and talent of people like you. If you&rsquo;re looking for meaningful work, a strong sense of purpose, and a chance to make a difference every day you&rsquo;ll find it here at
 
 The Family Place.
 
 
 
 
 A Day in the Life of a Case Manager at The Family Place
 
 
 
 In this role you get to walk into work each day knowing you&rsquo;re making a direct impact in the lives of survivors of domestic violence adults and children who are rebuilding after trauma and homelessness. As a Case Manager, you&rsquo;re not just offering services&mdash;you&rsquo;re offering hope, guidance, and the tools for lasting change.
 
 
 
 Why Your Role Matters So Much
 
 
 
 You&rsquo;ll be a steady, supportive presence for families navigating some of the most difficult moments of their lives. Whether you&rsquo;re helping a parent find housing, supporting a child&rsquo;s healing journey, or connecting a family with legal or medical resources, every action you take moves them closer to stability and safety.
 
 
 
 Here&rsquo;s What You&rsquo;ll Get To Do
 
 
 
 <ul>
 <li>
 Empower families by providing personalized case management support, helping them access housing, employment, legal aid, medical care, and more.
 </li>
 <li>
 Lead with compassion as you guide new clients through intake and orientation, developing a safety plan tailored to their unique situation.
 </li>
 <li>
 Be their advocate facilitating bi-weekly family meetings and weekly check-ins with heads of household to ensure each family&rsquo;s needs are heard and met.
 </li>
 <li>
 Support children&rsquo;s well-being through weekly observations that help track progress and ensure their emotional and physical safety.
 </li>
 <li>
 Keep things organized and accountable by ensuring Client First data is always accurate and up to date. Your documentation helps us track success and tell our story through reports and statistics.
 </li>
 <li>
 Make healing possible by leading weekly process groups and/or events using a variety of psychotherapy approaches (e.g. cognitive-behavioral, psycho-educational, client centered) and based on systems theory and domestic violence research.
 </li>
 <li>
 Be ready for anything respond appropriately to emergency situations utilizing de-escalation and conflict resolution skills. Provide court advocacy and court testimony as needed.
 </li>
 <li>
 Stay connected, you&rsquo;ll work closely with other community organizations and agencies building referral relationships to help clients access broader services.
 </li>
 <li>
 Keep learning you&rsquo;ll stay current on best practices in domestic violence, crisis theory and community resources, including assessments of danger, and resources of direct solution through regular training and workshops.
 </li>
 <li>
 Be a team player, you&rsquo;ll join weekly case staffing&rsquo;s, share insight, collaborate with fellow experts, and train, supervision and support volunteers and interns as assigned.
 
 
 </li>
 </ul>
 
 This role is ideal for someone who is passionate, adaptable, and committed to helping families break the cycle of violence.
 
 Bilingual (English/Spanish) skills are a plus but not required.
 
 
 You will work an assigned schedule with some flexibility, and you may be required to provide support during other hours.
 
 
 
 
 Other Duties:
 
 
 Performs other job-related duties as assigned.
</div>

Case Manager

Domestic Violence Services of Snohomish County

Domestic Violence Services of Snohomish County (DVS) is dedicated to ending domestic abuse by providing diverse and equitable services for individuals impacted by Intimate Partner Violence (IPV), including their children, and by facilitating social change. Every day our staff, volunteer teams, and Board of Directors work side-by-side to determine the needs for our agency.GENERAL SUMMARYThe Domestic Violence (DV) Housing Case Manager provides housing support for referred clients, residents of DVS&rsquo;s shelter, transitional housing units and/or Rapid Rehousing clients who are victims of domestic violence.Reports to: Supportive Housing DirectorHours of work: 40 hours a week, as scheduledSalary: $20.00 (+$1/hr bilingual bonus)Applications due: Open until filledEssential Duties:&middot; Coordinate individualized housing needs assessment for all referred clients and work with clients to develop individualized housing stability plans and address barriers.&middot; Maintain a positive relationship with community partners.&middot; Provide a combination of peer crisis counseling, case management, and financial assistance for families leading to placement in safe and stable housing. Provide domestic violence education, information and referral, and support to homeless victims and survivors of domestic violence.&middot; Identify appropriate permanent housing options for clients.&middot; Assist clients with housing applications, supportive and subsidized housing paperwork, and advocate for clients with prospective landlords.&middot; Maintain accurate and confidential client case records. Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements.&middot; Administer timely and accurate data entry into Snohomish County&rsquo;s Homeless Management Information System (HMIS).&middot; Attend staff meetings, retreats and training as requested by Supervisor.&middot; Facilitate domestic violence support group as assigned.&middot; Comfortable delivering public speaking engagements and conducting community presentations&middot; Perform additional duties as assigned.Minimum Qualifications:<ul><li>Experience working with families in crisis, preferably in a residential setting.</li></ul>&middot; Ability to communicate clearly in person and in writing, consistently, and in a timely manner.&middot; Understanding of domestic violence issues and victim&rsquo;s needs.<ul><li>Ability to make decisions and exercises sound judgment.</li><li>Ability to serve underserved populations and provide culturally appropriate services to people from diverse backgrounds.</li><li>Ability to work as a member of a team as well as independently.</li><li>Bi-lingual capability preferred</li><li>Basic computer skills including Microsoft Office, working knowledge of Internetande-mail</li><li>Reliable transportation, a valid WA State Driver&rsquo;s License, insurance and ability to drive clients</li><li>Alignment with DVS&rsquo;s Mission, Vision, and Values Statement*</li><li>Ability to sit at desk or in vehicle for periods of time. Can stand; walk; use hands to finger, handle, or feel; reach and extend with hands and arms to thoroughly access housing and facilities. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with or without reasonable accommodation.</li></ul>Education and experience:<ul><li>High school diploma or GED, or equivalent educational background.</li><li>We appreciate those who come with valuable lived experience. Persons from all backgrounds are encouraged to apply</li><li>Must have documentation of 20 hours of DV Advocacy-based training, be in process of obtaining this or be willing to take a course offered by a certified D.V. Advocacy-based organization</li></ul>This is a full time, hourly position reporting to the Supportive Housing Manager. The base yearly compensation is $41,600 to $45,457. The typical schedule may vary, but is typically Monday through Friday, 8:30am to 5:00pm. DVS provides a comprehensive salary and benefits package that includes health insurance, long term disability, and generous paid vacation and sick leave.To be considered for the position, candidates should review the Mission, Vision, Values statement*, submit a completed DVS Application Form, current resume and cover letter outlining the qualifications and salary expectations to:Domestic Violence Services of Snohomish CountyP.O. Box 7, Everett, WA 98206Fax 425-258-5976 or email at: admoffice@dvs-snoco.orgOnly candidates that meet the posted qualifications will be contacted by our recruiter.* https://dvs-snoco.org/who-we-are-shelter/DVS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Type: Full-timePay: $41,600.00 - $45,575.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>ADVOCACY: 1 year (Preferred)</li></ul>Language:<ul><li>more then one language (Preferred)</li></ul>Work Location: Multiple locations

DV Housing Case Manager (Rapid Rehousing)

Urban Resource Institute (URI)

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ORGANIZATION OVERVIEW
 
 
 
 Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 
 
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 
 
 Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
 
 
 
 Position Overview
 
 
 
 The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
 
 
 This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
 
 
 
 Salary: $60,000 - $70,000
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 
 Direct Service &amp; Case Management
 
 
 
 <ul>
 <li>
 Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
 </li>
 <li>
 Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.
 </li>
 <li>
 Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
 </li>
 <li>
 Conduct required home visits to assess safety, tenancy conditions, and service needs.
 </li>
 <li>
 Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
 
 
 </li>
 </ul>
 
 Housing Stability &amp; Tenancy Support
 
 
 
 <ul>
 <li>
 Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
 </li>
 <li>
 Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
 </li>
 <li>
 Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
 </li>
 <li>
 Assist residents with recertifications, inspections, and housing‑related documentation.
 
 
 </li>
 </ul>
 
 ESSHI, OTDA &amp; Supportive Housing Compliance
 
 
 
 <ul>
 <li>
 Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
 </li>
 <li>
 Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
 </li>
 <li>
 Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
 </li>
 <li>
 Participate in audits, case reviews, and quality assurance activities.
 
 
 </li>
 </ul>
 
 Crisis Intervention &amp; Risk Management
 
 
 
 <ul>
 <li>
 Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
 </li>
 <li>
 Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
 </li>
 <li>
 Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
 
 
 </li>
 </ul>
 
 Resource Navigation &amp; Community Linkages
 
 
 
 <ul>
 <li>
 Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
 </li>
 <li>
 Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
 </li>
 <li>
 Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
 
 
 </li>
 </ul>
 
 Interdisciplinary Collaboration
 
 
 
 <ul>
 <li>
 Participate in interdisciplinary case conferences and service coordination meetings.
 </li>
 <li>
 Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
 </li>
 <li>
 Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.
 </li>
 <li>
 Maintain strong communication with operations and property management teams.
 
 
 </li>
 </ul>
 
 Training &amp; Professional Development
 
 
 
 <ul>
 <li>
 Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
 </li>
 <li>
 Engage in reflective supervision and contribute to a culture of learning and accountability.
 
 
 </li>
 </ul>
 
 SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Master&rsquo;s degree in Social Work or related field preferred.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
 </li>
 <li>
 Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
 </li>
 <li>
 Experience working with survivors of domestic violence and families with complex needs.
 </li>
 <li>
 Strong crisis intervention, de-escalation, and safety planning skills.
 </li>
 <li>
 Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
 </li>
 <li>
 Strong organizational, writing, and time management skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and data management systems.
 
 
 </li>
 </ul>
 
 Specifications For Physical Requirements
 
 
 
 <ul>
 <li>
 Will be required to read printed and handwritten materials.
 </li>
 <li>
 Will be required to read information on computer screen.
 </li>
 <li>
 Will be required to use computer keyboard and mouse.
 </li>
 <li>
 Must be able to sit for extended periods of time.
 </li>
 <li>
 Must be able to enter information in digital forms and spreadsheets.
 </li>
 <li>
 May require occasional work outside established working hours, including evenings and weekends.
 
 
 </li>
 </ul>
 Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Case Manager - Supportive Housing

Urban Resource Institute

<div>ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.

URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.

POSITION OVERVIEW

The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.

This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.

Salary: $60,000 - $70,000

MAJOR DUTIES AND RESPONSIBILITIES

Direct Service &amp; Case Management
<ul>
<li>Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.</li>
<li>Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.</li>
<li>Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.</li>
<li>Conduct required home visits to assess safety, tenancy conditions, and service needs.</li>
<li>Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.</li>
</ul>
Housing Stability &amp; Tenancy Support
<ul>
<li>Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.</li>
<li>Educate residents on lease compliance, communication with property management, conflict resolution, and household management.</li>
<li>Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.</li>
<li>Assist residents with recertifications, inspections, and housing‑related documentation.</li>
</ul>
ESSHI, OTDA &amp; Supportive Housing Compliance
<ul>
<li>Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.</li>
<li>Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.</li>
<li>Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.</li>
<li>Participate in audits, case reviews, and quality assurance activities.</li>
</ul>
Crisis Intervention &amp; Risk Management
<ul>
<li>Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.</li>
<li>Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.</li>
<li>Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.</li>
</ul>
Resource Navigation &amp; Community Linkages
<ul>
<li>Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.</li>
<li>Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.</li>
<li>Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.</li>
</ul>
Interdisciplinary Collaboration
<ul>
<li>Participate in interdisciplinary case conferences and service coordination meetings.</li>
<li>Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.</li>
<li>Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.</li>
<li>Maintain strong communication with operations and property management teams.</li>
</ul>
Training &amp; Professional Development
<ul>
<li>Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.</li>
<li>Engage in reflective supervision and contribute to a culture of learning and accountability.</li>
</ul>
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
<ul>
<li>Bachelor&rsquo;s degree required.</li>
<li>Master&rsquo;s degree in Social Work or related field preferred.</li>
</ul>
REQUIRED SKILLS AND EXPERIENCE
<ul>
<li>Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.</li>
<li>Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.</li>
<li>Experience working with survivors of domestic violence and families with complex needs.</li>
<li>Strong crisis intervention, de-escalation, and safety planning skills.</li>
<li>Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.</li>
<li>Strong organizational, writing, and time management skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office and data management systems.</li>
</ul>
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
<ul>
<li>Will be required to read printed and handwritten materials.</li>
<li>Will be required to read information on computer screen.</li>
<li>Will be required to use computer keyboard and mouse.</li>
<li>Must be able to sit for extended periods of time.</li>
<li>Must be able to enter information in digital forms and spreadsheets.</li>
<li>May require occasional work outside established working hours, including evenings and weekends.</li>
</ul>
Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Crossroads Rhode Island

<div>Description:

Position: Case Manager
Reports to: Domestic Violence Program Supervisor
Purpose of Position: Provide community-based support to individuals and/or families who have experienced domestic violence, sexual assault, and homelessness. Case Managers work with people where they are at, utilizing a housing first approach. This full- time position provides on-going case management support and expertise through comprehensive assessment, development of a case plan, implementation, and overall evaluation of participant needs.
Duties and Responsibilities:<ul><li>
Advocate for the mission of the organization and promotes and upholds the agency&rsquo;s values.</li><li>
Delivers services with safety, respect, and effectiveness.</li><li>
Follows all policies and procedures of the organization.</li><li>
Assist participants to access community resources, schedule and attend appointments.</li><li>
Maintain professional rapport with service user, peers, and other community service providers.</li><li>
Uses assessment information to establish client centered goals, develop service plans which contain specific measurable objectives and timeframes for completion.</li><li>
Embraces the Housing First philosophy which focuses on quickly and successfully connect individuals and families experiencing homelessness to permanent housing without preconditions and barriers to entry, such as sobriety, treatment or service participation requirements.</li><li>
Communicates with internal and external departments regarding case coordination and complete safety plans and risk minimization to appropriately support clients/residents.</li><li>
Provides referrals to appropriate other service providers within the agency and externally.</li><li>
Maintains confidentiality in accordance with agency policies, state regulations, HIPPA and appropriate boundaries with clients at all times.</li><li>
Balances the needs of caseloads based upon acuity, length of time in the program, state of housing stability, etc., supporting 15-20 households at a time.</li><li>
Advocates for the client/residents as needed.</li><li>
Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate.</li><li>
Attends all required trainings and participates in voluntary trainings as needed.</li><li>
Maintain all administrative duties including but not limited to: maintaining current documentation for program eligibility and compliance, electronically and on paper as well as documentation related to time and effort.?</li><li>
Other duties as assigned.</li></ul>
Requirements:

Education and Experience:<ul><li>
Bachelor&rsquo;s degree in Human Services field OR</li><li>
Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR</li><li>
A certification in Case Management plus a minimum of 2 years' experience in a Human Services field such as advocacy or case management OR</li><li>
A minimum of 8 years' experience in a Human Services field such as advocacy or case management.</li></ul>
Knowledge, Skills and Abilities:<ul><li>
Ability to work in a fast-paced environment.</li><li>
Must work well under pressure.</li><li>
Must be flexible and able to multi-task.</li><li>
Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability.</li><li>
Must be solution-focused and organized in achieving objectives with all service users.</li><li>
Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments.</li><li>
Ability to maintain confidentiality in all aspects of the work environment.</li><li>
Excellent oral and written communication skills.</li><li>
Computer skills and data entry required.</li><li>
Requires reliable transportation outside of the public transit system.</li></ul>
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Physical demands: Will spend long hours sitting and using office equipment and computers; lifting up to 20 pounds; speaking; listening; reaching; carrying; must spend long hours on the computer working on projects which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position.</li><li>
Work environment: A busy office area.</li></ul>
Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor&rsquo;s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/</div>

Case Manager- Domestic Violence Program

Hilltop Community Resources

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun. Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We&rsquo;re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture. The Part You&rsquo;ll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails&hellip;This position is responsible for helping families in crisis due to domestic violence or sexual assault by providing case management and therapeutic interventions, life skills training, case management and referral services. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide face-to-face contact with active Hilltop&rsquo;s Domestic Violence/Sexual Assault Program participants including groups, families, and individuals, both in-office and in-home. Provide educational, supportive interventions for clients including crisis intervention counseling and safety assessments for residential and non-residential clients. Provide direct service to clients, including but not limited to, meeting with walk-in clients, conducting initial client interviews (including intake and assessment), providing referrals, developing safety plans, creating treatment plans, protection and civil orders and engaging in ongoing crisis intervention counseling for residential and non-residential clients. Maintain a case load deemed appropriate by supervisors, which requires effective time management skills. Maintain daily client contact as appropriate. Maintain documentation and client files with accurate, directive case notes and all other forms required by the Program model. Data entry of client files into Client Track in a timely manner. Answer crisis line calls. Maintain and compile statistics and reports in a timely manner. Make presentations to the community and collaborate with other agencies. Introduce program services to shelter clients within three days after initial intake. Coordinate collaborative efforts to aide in the service of Domestic Violence/Sexual Assault Program clients with other agencies within the community. More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring. EDUCATION &amp; EXPERIENCE Bachelor Degree in Human Services or related field or four years of related experience; or equivalent combination of education and experience. CERTIFICATES, LICENSES &amp; REGISTRATIONS CPR Certificate/First Aid Certificate (preferred) Certificate from Crisis Prevention Institute (CPI) (preferred) Valid Colorado Driver&rsquo;s License Now Tell Us About You: Here&rsquo;s your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 04/17/2026. Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community. CLEARANCES &amp; HEALTH REQUIREMENTS The following background checks are conducted by Hilltop Community Resources: Hilltop Criminal Background Check Sex Offender Registry Driving Record Department of Health and Human Services Office of Inspector General (OIG) Exclusion List Non-Facility Fingerprint Card Non-Facility TRAILS (Child Abuse Registry) Tuberculosis (Tb) Skin Test Influenza Vaccination (recommended) Hepatitis B Vaccination (recommended) Any other required vaccination Perks and Benefits to Sweeten the Pot: Competitive Pay and Benefits The starting wage range for this role is $27.00 to $28.35 per hour. Check out our full benefits package here: https://hilltoppers.htop.org/wp-content/uploads/sites/107/2025/07/Copy-of-Benefit-Guide-FINAL-DRAFT-Updated_7.8.25-Compressed.pdf Part-time and full-time schedules that can fit your needs. The schedule for this specific full-time position is Monday-Thursday 8:00am-5:00pm and Friday 8:00am - 3:00pm. This position also requires evenings, weekends, holidays and on call as necessary. Professional and personal development opportunities for all employees A supportive and inclusive work environment Meaningful work that makes a positive impact in the community and lives of others

Bilingual IPV & SA Case Manager

<div>Position Summary: Responsible for providing case management services at a supervised visitation center that includes coordination of family's services that accounts for the safety of children who have experienced and/or witnessed domestic violence and their non-custodial parent.
Work Hours/Days: Tuesday-Friday, 12-8:00 pm, Saturday, 9:00-5:00 pm
Key Responsibilities:<ul><li>
Assists parents with the intake process which includes answering questions about services, providing referrals/resources, processing intake paperwork, scheduling and completing client intake interviews and coordination of client intake files.
</li><li>Establishes supportive relationship with childs parents in order to provide parent intervention when necessary and appropriate, i.e. specifically in areas of discipline, nurturing, communication and socialization.</li><li>
Assesses child and family needs in order to develop a service plan with referrals and access to advocates that addresses the needs of the family.
</li><li>Provides orientation services with parents and/or children, including tours of the facility, explanation of services, social history, etc.</li><li>
Maintains contact with parents receiving services and follows up regarding late cancels, late arrivals, no-shows and outstanding balances.</li><li>
Completes necessary administrative tasks such as contact notes, data entry, observation notes, timesheets, checking phone messages, returning calls and distributing and assisting clients with paperwork.
</li><li>Assists the site director to maintain an atmosphere that is warm, child friendly, respectful, emotionally consistent, and that holds safety for adult victims and their children as the highest priority.
</li><li>Responds to requests subpoena requests for records and information regarding services. Provide written letter to the courts (attorneys and judges) as well as any pro se clients on a monthly basis to all families receiving services.
</li><li>Participates in continuing education in the areas of domestic violence, sexual violence, stalking, child abuse and child development as appropriate.</li><li>
Attends staff and agency meetings and/or training seminars.
</li></ul>Other Duties:<ul><li>
Provides Supervised Visitation and Monitored Exchanges as needed according to court orders or other relevant agreements.</li><li>
Performs other job-related duties as assigned.
</li></ul>Requirements: Bachelors Degree in Social Work, Counseling, Psychology, or related field required and at least two years of experience working with victims of family violence and children of a variety of ages required. Training and experience in supervised visitation or related services, preferred. Bilingual skills (English/Spanish) required.
Licenses and Certifications: Valid Texas Drivers License
Knowledge and Skills and Abilities:<ul><li>
Knowledge of the dynamics of domestic violence, stalking, sexual abuse and child abuse and how center safety can help victims gain a level of security.</li><li>
Knowledge and effective execution of de-escalation techniques and conflict resolution.</li><li>
Knowledge of substance abuse and mental illness as it pertains to victims/survivors of family violence.</li><li>
Knowledge of the impact of violence in parenting, including how controlling and manipulative techniques are used to undermine domestic violence victims.</li><li>
Skilled in basic therapeutic techniques for working with victims of trauma.</li><li>
Skilled in providing meaningful referrals and resources based on client needs.</li><li>
Skilled in boundary setting in a non-threating manner.</li><li>
Ability to effectively communicate both verbally and written.</li><li>
Ability to multi-task, be a self-starter as well as a team player and work within a larger agency and see the role in relation to the mission of the organization and within the program.</li><li>
Ability to follow professional code of ethics and maintain client confidentiality</li></ul>
Mental and Physical Abilities:<ul><li>
The employee must be physically and mentally able to safely perform the essential job functions with or without a reasonable accommodation without a direct threat of injury to the employee, co-workers, clients or donors.
</li><li>These include:</li></ul>
Ability to drive personal vehicle or company vehicle to visit sites or perform other duties for the position.<ul><li>
Ability to travel to outside meetings and work functions and run errands for the program.</li><li>
Ability to attend court hearings, etc., to testify.</li></ul>
Working Conditions: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs). Work may be performed, but is not limited to an office environment.
Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Requirements: Bachelors Degree in Social Work, Counseling, Psychology, or related field required and at least two years of experience working with victims of family violence and children of a variety of ages required. Training and experience in supervised visitation or related services, preferred. Bilingual skills (English/Spanish) required.
Licenses and Certifications: Valid Texas Drivers License
Knowledge and Skills and Abilities:<ul><li>
Knowledge of the dynamics of domestic violence, stalking, sexual abuse and child abuse and how center safety can help victims gain a level of security.</li><li>
Knowledge and effective execution of de-escalation techniques and conflict resolution.</li><li>
Knowledge of substance abuse and mental illness as it pertains to victims/survivors of family violence.</li><li>
Knowledge of the impact of violence in parenting, including how controlling and manipulative techniques are used to undermine domestic violence victims.</li><li>
Skilled in basic therapeutic techniques for working with victims of trauma.</li><li>
Skilled in providing meaningful referrals and resources based on client needs.</li><li>
Skilled in boundary setting in a non-threating manner.</li><li>
Ability to effectively communicate both verbally and written.</li><li>
Ability to multi-task, be a self-starter as well as a team player and work within a larger agency and see the role in relation to the mission of the organization and within the program.</li><li>
Ability to follow professional code of ethics and maintain client confidentiality</li></ul>
Mental and Physical Abilities:<ul><li>
The employee must be physically and mentally able to safely perform the essential job functions with or without a reasonable accommodation without a direct threat of injury to the employee, co-workers, clients or donors.
</li><li>These include:</li></ul>
Ability to drive personal vehicle or company vehicle to visit sites or perform other duties for the position.<ul><li>
Ability to travel to outside meetings and work functions and run errands for the program.</li><li>
Ability to attend court hearings, etc., to testify.</li></ul>
Working Conditions: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs). Work may be performed, but is not limited to an office environment.
Essential Functions: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.</div>

Bilingual Case Manager

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