donor services coordinator

Natural Resources Defense Council

<div>Overview:
<div><p>
NRDC (the Natural Resources Defense Council) works to safeguard the Earth, its people, its plants and animals, and the natural systems on which all life depends. NRDC combines the power of more than 3 million members and online activists with the expertise of some 800 policy advocates, lawyers, scientists, and communication experts to confront the climate crisis, protect nature, ensure the rights of all people to clean air, clean water, and healthy communities. As an international nonprofit environmental organization, NRDC is working to address the world&rsquo;s most urgent environmental challenges, and advance innovative, science-based, and enforceable solutions.</p></div><p></p><div><p><br>
Since our founding in 1970, NRDC has helped craft and deliver many of America&rsquo;s foundational environmental laws, including the Clean Air Act, Clean Water Act and Safe Drinking Water Act. Today, we continue to lead in advancing and defending strong environmental protections at the local, state, federal and international levels, as well as through the marketplace. Our team works across the United States and around the world, from offices in Chicago, Denver, Los Angeles, New York City, San Francisco, and Washington, D.C., as well as in Beijing, London, and New Delhi (a subsidiary of NRDC India Pvt. Ltd.).</p></div><p></p><div><p><br>
Supported by our members and online activists, NRDC is driving impactful solutions that confront the climate crisis, defend nature and safeguard public health across Asia, Africa, and the Americas. At NRDC, we believe lasting change happens when people bring their talent, passion, and expertise together for a common purpose: to build a cleaner, healthier, and more resilient world. Learn more at nrdc.org</p><p></p><div><p><br>
NRDC is seeking a Donor Onboarding Coordinator to work with our Development team in our New York office.</p><p></p><p><br>
Position Summary</p><p></p><p><br>
Development Donor Systems is an operations team within Development at NRDC that serves as a center of operational excellence within the department. The team and each team member&rsquo;s specific responsibilities continue to evolve as we build out our technology platform to support the department and organization as they grow. This is an exciting time during which we can shed old processes and ways of working that are no longer serving the institution. Flexibility, adaptability, and patience will be necessary to perform successfully in this role.</p><p></p><div><p><br>
Reporting directly to the Donor Onboarding Manager, the Coordinator supports the Development, Donor Systems, Donor Onboarding function. Donor Onboarding is a gift operations unit that processes contributions, emphasizing the data integrity of NRDC&rsquo;s Salesforce Customer Relationship Management (CRM) database which facilitates a seamless reconciliation with Accounting.</p><p></p><p><br>
This role is a cross-functional team player who collaborates with other teams, so donations are processed swiftly and accurately in our Salesforce database. The ideal candidate would be an approachable, data-oriented self-starter who likes to problem solve and has a strong ability to manage competing priorities.</p></div></div><div></div><div><br>
The position you are applying for is part of the bargaining unit represented by The Washington Baltimore News Guild (WBNG / The Newsguild-CWA Local 32035).
</div></div>Responsibilities:
<div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the following essential functions:</p></div><ul><li>
Process gifts via various payment methods from all Development revenue sources (Action Fund, Foundations, Major Gifts, Membership, Principal Gifts) in Salesforce</li><li>
Coordinate internal stakeholders from Development and Accounting/Finance to obtain gift information for timely processing of contributions</li><li>
Open, sort, scan, and deposit checks in the office and assist with the lookup of those donors in our Salesforce database</li><li>
Review a variety of data integrity reports to confirm the information in our Salesforce database was entered correctly and update to maintain quality data in the system</li><li>
Create reports to review donation data and participate in reconciliation process with Accounting/Finance</li><li>
Adhere to established data standards and practices as well as participate in ongoing process improvement</li><li>
Manage and track time spent on Action Fund (c4) processing</li></ul><p></p><p><br>
The above list of duties is not comprehensive but generally demonstrates the types of matters under this position&rsquo;s responsibility. Other duties may be assigned.</p>
Qualifications:
<div><p>
Minimum Education &amp; Experience</p></div><ul><li>
High school diploma required. Bachelor's degree preferred</li><li>
1-3 years of nonprofit development experience required</li><li>
Salesforce or CRM database experience strongly preferred</li><li>
Donor and financial data entry experience strongly preferred</li></ul><p>
Skills, Abilities, Competencies
</p><div><ul><li>Proficiency in Microsoft Office, Excel, Word, PowerPoint, and Outlook</li><li>
Detail oriented with excellent organizational skills</li><li>
Ability to effectively interact with a wide range of internal stakeholders</li><li>
Ability to travel to NRDC U.S. based offices, approximately 40-60% annually</li><li>
Commitment to NRDC&rsquo;s mission, values, and DEI principles</li></ul><div><p>
NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement.</p></div><p></p><div><p><br>
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p></div><p></p><div><p><br>
We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $55,000 to $61,000.</p></div><p></p><div><p><br>
NRDC operates under a hybrid work model. Employees are required to come to the office 8 days per month.</p></div><p></p><div><p><br>
As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws.</p></div><p></p><div><p><br>
To apply, visit www.nrdc.org/careers and upload your r&eacute;sum&eacute; and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person r&eacute;sum&eacute; drop-offs.</p></div><p></p><div><p><br>
If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422.</p></div><p></p><div><p><br>
For more about NRDC, visit www.nrdc.org.</p></div></div></div>

Donor Onboarding Coordinator

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 Job objective
 <br/>
 <br/>
 Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. He\she oversees the implementation of donor retention and loyalty programs. He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers.
 <br/>
 <br/>
 Key responsibility
 <br/>
 <br/>
 <ul>
  <li>
   Serve as a point of contact for donor affairs in the donation center.
  </li>
  <li>
   Coordinate and organize the donor journey inside the donation center.
  </li>
  <li>
   Donor Center CRM champion: approve &amp; follow up on appointments, generated leads, announcements and reminders.
  </li>
  <li>
   Oversee the implementation of Donor retention and loyalty programs within the donation center.
  </li>
  <li>
   Follow up on generated leads from the landing page: contacting leads and keep appointments.
  </li>
  <li>
   Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.
  </li>
  <li>
   Send daily reminders for regular donors (next donation date).
  </li>
  <li>
   Track and follow up donors complaints.
  </li>
  <li>
   Conduct and analyze Donor satisfaction surveys.
  </li>
  <li>
   Coordinate the donor journey inside the Donation Center for time and efficiency.
  </li>
  <li>
   Keep the Donor Center appointments calendar updated.
  </li>
  <li>
   Proactively anticipate obstacles and propose solutions for better donor service.
  </li>
  <li>
   Maintain a proper and presentable donation center.
  </li>
  <li>
   Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Academic Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Computing skills
 <br/>
 <br/>
 <ul>
  <li>
   Proficiency in all Microsoft Office applications, and CRM applications.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Personal skills
 <br/>
 <br/>
 <ul>
  <li>
   Outstanding communication skills.
  </li>
  <li>
   Strong Interpersonal skills.
  </li>
  <li>
   Maintain a positive attitude focused on customer satisfaction.
  </li>
  <li>
   Critical thinking and problem solving.
  </li>
  <li>
   Analytical.
  </li>
  <li>
   Time management.
  </li>
  <li>
   Conflict management
  </li>
  <li>
   Teamwork.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Languages
 <br/>
 <br/>
 <ul>
  <li>
   Very Good written and spoken English and Arabic.
   <br/>
  </li>
 </ul>
</div>


Donor Relations Representative - Cairo University

Goodwill Keystone Area

<div><p><b>Position: </b>Donor Service Representative<br>
<b>Department: </b>Donated Goods Retail<br>
<b>Reports to:</b> Production Manager<br>
<b>Status: </b>Non-Exempt</p><p>
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.</p><p><b>
Summary</b><br>
To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.</p><p><b>
Duties and Responsibilities</b></p><ul><li>
Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.</li><li>
Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the &ldquo;thanks, but no thanks&rdquo; list; provides donation information and general Goodwill Keystone Area information to donors.</li><li>
Completes donor tracking paperwork accurately and submits in a timely manner.</li><li>
Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.</li><li>
Steri-fabs appropriate items following all safety precautions.</li><li>
Price hard goods as needed.</li><li>
Assists in maintaining a clean and orderly production and donor area as well as outside donor area.</li><li>
Supports, promotes and participates in organizational programs and special events.</li><li>
Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.</li><li>
Communicates progress, problems, and concerns to the Production Manager.</li></ul><p><b>
Education and Experience</b></p><ul><li>
Must be at least 18 years old (responsible for equipment operation).</li></ul><p><b>
Skills/Abilities/Qualifications</b></p><ul><li>
Ability to speak, hear, read and write.</li><li>
Ability to speak English in order to interact with donors and customers satisfactorily.</li><li>
Must present a neat and positive appearance and demeanor.</li><li>
Must possess good customer service skills.</li><li>
Must be able to stand for extended period.</li><li>
Must be able to lift up to 50 pounds frequently.</li><li>
Must be able to work a flexible schedule to include evenings and weekends.</li></ul><p><b>
Physical Requirements</b></p><ul><li>
Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.</li><li>
Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.</li><li>
Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.</li><li>
Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.</li><li>
Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.</li><li>
Ability to raise hands above the head to open trash dumpsters for 10% of the shift.</li><li>
Ability to stand continuously for more than 75% of the shift.</li><li>
Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.<ul><li>
Note: This applies to powered industrial equipment operators only.</li></ul></li><li>
Possession of a forklift license or the ability to become certified as a forklift operator.
<ul><li>Note: This applies to powered industrial equipment operators only.</li></ul></li></ul><p>
Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.</p></div><p></p>

Donor Service Representative - Full Time

Town of Chapel Hill, NC

<div><div><div><h2 class="jobSectionHeader"><b>Summary</b></h2></div>
<p></p><div><p>Chapel Hill Public Library is hiring a Circulation Services Coordinator for our Adult Services division.</p><p>
The Circulation Services Coordinator supports the mission of Chapel Hill Public Library by coordinating borrowing services, patron accounts, and stacks maintenance.</p><p>
We are looking for someone who is:</p><ul><li>
Passionate about customer service and user experience design</li><li>
Eager to supervise frontline staff and help build an inclusive work environment</li><li>
Detail-oriented, collaborative, and excels at project management</li><li>
Skilled at systems thinking and process improvement</li><li>
Committed to serving adults of all ages</li></ul><p>
If this sounds like you, please consider applying for the Circulation Services Coordinator position.</p><p>
The Town of Chapel Hill is a welcoming, safe, and inclusive place for everyone. The Town centers diversity, equity, and inclusion in all that we do as an organization. When we are successful, Chapel Hill will be a place where all people thrive.</p><p>
The Chapel Hill Public Library is a future-focused, user-centric organization, dedicated to the concept of continual improvement. We are guided by our Service Pledge to provide friendly, helpful, responsive, and engaged service to our community whenever and whyever they choose to visit us.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><p><b>What you can expect to be doing (Essential Functions):</b></p><ul><li>Model outstanding, knowledgeable customer service.</li><li>Be friendly, helpful, responsive, and engaged.</li><li>Contribute to a welcoming, comfortable, environment.</li><li>Coordinate, develop and deploy useful, usable, and efficient circulation and borrowing processes.</li><li>Compile and analyze circulation data, draft reports, and make recommendations as directed, with a goal of continual improvement.</li><li>Foster and maintain strong relationships with circulation systems vendors, other Town supervisors, and local library peers.</li><li>Monitor trends and best practices in public library circulation procedures and stacks maintenance.</li><li>Assist with shift scheduling, operations management, and staff supervision.</li><li>Contribute to the hiring, training, and development of a friendly, flexible, customer-focused staff.</li><li>Contribute to Library Management Team by collaborating administration and managers to achieve strategic goals.</li><li>Serve on Town-wide teams or initiatives as directed.</li><li>Coordinate maintenance of library vehicles.</li><li>Lead library projects and initiatives, including but not limited to the volunteer program.</li><li>Complete other tasks as required.</li></ul><p><b>
Do you supervise or not?</b></p><p>
This position requires supervising and monitoring the performance of other employees.</p><p><b>
What are the physical demands?</b></p><p>
This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.</p><p><b>
Where and how do you work?</b></p><p>
This work is usually performed inside a busy public library and in an office setting. Requires some weekend and evening hours.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><p><b>What do you need to know to do this job effectively?</b></p><p><b>
Knowledge of:</b></p><ul><li>Town and Library policies and procedures</li><li>Integrated Library Systems (ILS).</li><li>Project management techniques.</li><li>Grant writing and administration.</li><li>User Centered design theories.</li><li>General Office computing systems and technology</li></ul><p><b>
Ability to:</b></p><ul><li>Positively interact with a diverse clientele.</li><li>Interpret and communicate library policies and procedures.</li><li>Execute projects and meet deadlines.</li><li>Use web-based software systems</li><li>Use Microsoft Office Outlook, Excel, Word, PowerPoint, or similar tools</li><li>Solve problems and make sound decisions</li><li>Establish and maintain effective working relationships with employees and customers</li><li>Communicate effectively orally and in writing</li><li>Model behavior that is consistent with our values of RESPECT</li></ul><p><b>
What is education and/or experience do you need to be considered for this job?</b></p><p><b>
Education:</b></p><p>
A Master of Library Science (MLS) or equivalent combination of training and experience required.</p><p><b>
Experience:</b></p><p>
A minimum 3 years of experience in a customer service environment required. Experience supervising a team or department preferred.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>What are the safety considerations for this job?</b></p><ul><li>You may be randomly drug tested while on the job.</li><li>You will be subject to the Safe Driving and Accident Policy.</li></ul><p><b>
Here is other information you should know about the position:</b></p><p>
A valid NC driver&rsquo;s license and the availability of private transportation or the ability to provide transportation between job sites is required.</p><p><b>
The Town of Chapel Hill has the right to revise this job description at any time. This description does not represent in any way a contract of employment.</b></p><p>
The Town of Chapel Hill does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.</p></div></div></div><p></p>

Circulation Services Coordinator

Town of Chapel Hill

JOB
<br>Chapel Hill Public Library is hiring a Circulation Services Coordinator for our Adult Services division. The Circulation Services Coordinator supports the mission of Chapel Hill Public Library by coordinating borrowing services, patron accounts, and stacks maintenance.We are looking for someone who is: Passionate about customer service and user experience designEager to supervise frontline staff and help build an inclusive work environmentDetail-oriented, collaborative, and excels at project management Skilled at systems thinking and process improvementCommitted to serving adults of all agesIf this sounds like you, please consider applying for the Circulation Services Coordinator position. The Town of Chapel Hill is a welcoming, safe, and inclusive place for everyone. The Town centers diversity, equity, and inclusion in all that we do as an organization. When we are successful, Chapel Hill will be a place where all people thrive. The Chapel Hill Public Library is a future-focused, user-centric organization, dedicated to the concept of continual improvement. We are guided by our Service Pledge to provide friendly, helpful, responsive, and engaged service to our community whenever and whyever they choose to visit us.
<br><br>
EXAMPLE OF DUTIES
<br><b>What you can expect to be doing (Essential Functions):</b> · Model outstanding, knowledgeable customer service.· Be friendly, helpful, responsive, and engaged.· Contribute to a welcoming, comfortable, environment.· Coordinate, develop and deploy useful, usable, and efficient circulation and borrowing processes.· Compile and analyze circulation data, draft reports, and make recommendations as directed, with a goal of continual improvement.· Foster and maintain strong relationships with circulation systems vendors, other Town supervisors, and local library peers.· Monitor trends and best practices in public library circulation procedures and stacks maintenance.· Assist with shift scheduling, operations management, and staff supervision.· Contribute to the hiring, training, and development of a friendly, flexible, customer-focused staff.· Contribute to Library Management Team by collaborating administration and managers to achieve strategic goals.· Serve on Town-wide teams or initiatives as directed.· Coordinate maintenance of library vehicles.· Lead library projects and initiatives, including but not limited to the volunteer program.· Complete other tasks as required.Do you supervise or not?This position requires supervising and monitoring the performance of other employees.What are the physical demands?This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.Where and how do you work?This work is usually performed inside a busy public library and in an office setting. Requires some weekend and evening hours.
<br><br>
SUPPLEMENTAL INFORMATION
<br>What are the safety considerations for this job?· You may be randomly drug tested while on the job. · You will be subject to the Safe Driving and Accident Policy.Here is other information you should know about the position: A valid NC driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required.The Town of Chapel Hill has the right to revise this job description at any time. This description does not represent in any way a contract of employment.The Town of Chapel Hill does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Gift of Hope Organ & Tissue Donor Network

<div>Overview:
<div>
This position develops and maintains effective relationships with key hospital leadership staff in assigned territory to implement hospital programs and policies that promote organ and tissue donation; conducts on-site assessment and evaluation of potential organ donors and follows referrals in an assigned region.</div><div></div><div><br>
Compensation range for this position is $71,500 - $80,500 annually</div><div></div><div><b><br>
Our Benefits</b></div><div>
In addition to competitive salaries, we offer a comprehensive benefits package:</div><ul><li>
Medical, dental, vision, disability and life insurance options for full-time employees</li><li>
Generous Paid Time Off (PTO) plan</li><li>
403(b) retirement plan with company match</li><li>
Tuition Reimbursement up to the IRS-allowed maximum</li><li>
Personalized learning and educational development opportunities</li><li>
Monthly cell phone and internet stipends</li><li>
Paid Parental Leave</li><li>
Annual Employer-funded Lifestyle Spending Accounts to support wellness needs</li><li>
Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)</li></ul>
Responsibilities:
<div><b>
Essential Functions</b></div><div>
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation<b>.</b></div><ul><li>
Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.</li><li>
Maintain Hospital Development responsibilities for assigned hospitals<ul><li>
Function as an expert resource within the hospital on all aspects of organ and tissue donation</li><li>
Work with hospital administration to create effective policies and procedures to support and improve organ and tissue donation</li><li>
Develop and implement plans to optimize hospital performance, including, but not limited to, an annual Hospital Plan</li><li>
Track hospital results to monitor progress and modify plans as needed</li><li>
Prepare written analysis of key donation outcomes</li><li>
Conduct monthly medical record review of missed opportunities for donation</li><li>
Meet regularly with appropriate Quality and/or management representatives to review hospital donation performance</li><li>
Develop solutions to issues that impede the donation process</li><li>
Facilitate hospital programs and committees that influence organ and tissue donation</li><li>
Develop and present educational programs on all aspects of the donation process for hospital staff</li><li>
Meet departmental deadlines for assigned projects, medical record review, hospital reporting, documentation of hospital interactions</li></ul></li><li>
Maintain Organ/Tissue responsibilities<ul><li>
Support the referral management process by completing on-site referral follow-up assignments within assigned hospital territory</li><li>
Conduct on-site evaluation of potential organ donors; review hospital charts and current records of potential donors; document findings and follow up plans in hospital charts</li><li>
Participate in medical rounds with neuro and trauma services
</li><li>Coordinate Patient Care Conferences with hospital staff during critical points in the referral and/or consent process</li><li>
Participate in after-action reviews to identify opportunities for process improvement</li></ul></li><li>
Other duties as assigned</li></ul>
Qualifications:
<div><b>
Education and Training Required
</b></div><div>The following identifies the minimum education and training required to perform the essential functions of the job:</div><ul><li>
Bachelor&rsquo;s degree in marketing, business, healthcare administration or a related field, or equivalent work experience</li></ul><div></div><div><b><br>
Experience and Skills Required
</b></div><div>The following indicates the minimum skills and experience required to perform the essential functions of the job:</div><ul><li>
3 years&rsquo; related experience such as business development, marketing, sales or clinical background</li><li>
Ability to speak persuasively and influence senior level hospital staff</li><li>
Demonstrated ability to analyze and interpret data</li><li>
Effectively communicate policies, procedures, and regulations</li><li>
Ability to function with a high degree of autonomy</li><li>
Ability to creatively address the needs of hospitals, family members, and Gift of Hope</li><li>
Ability to learn and understand hospital administrative and clinical functions</li></ul><div></div><div><b><br>
Physical Demands
</b></div><div>The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</div><ul><li>
Ability to deliver presentations to a variety of audiences</li><li>
Ability to speak and convey information to co-workers and hospital staff</li><li>
Ability to hear and comprehend clinical information</li><li>
Manual dexterity to input data</li></ul><div></div><div><b><br>
Work Environment
</b></div><div>The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job<b>.</b></div><ul><li>
Remote office environment</li><li>
Hospital clinical environment</li><li>
Ability to travel to hospitals across our service area, as well as to Itasca office for meetings and trainings weekly, on off-call days, as needed</li><li>
Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana</li><li>
Work outside normal business hours on nights and weekends</li><li>
Carry a personal cell phone to be accessible outside regular business hours and respond to pages 24/7, including weekends and holidays</li></ul><div></div><p><i><br>
Gift of Hope Organ &amp; Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual&rsquo;s job-related qualifications and abilities.</i></p></div>

Donation Coordinator

Blood Cancer Foundation of Michigan

<p><b>CRM, Finance &amp; IT Coordinator 20hrs/wk</b></p><p>Please send cover letter and resume as ONE pdf to hr@bloodcancerfoundationmi.org</p><p><b>Organization:</b></p><p><b>Blood Cancer Foundation of Michigan (BCFM)</b></p><p><b>Mission:</b> <i>Together with you, we stand in the gaps for Michiganders affected by blood cancer, delivering personalized, local, compassionate support throughout treatment and beyond.</i></p><p><i><b>Vision</b></i><i>: </i>No patient walks alone. Every blood cancer patient in Michigan has the opportunity to receive personalized and on-going support where they are meeting their unique financial and emotional needs. [$10 million revenue]</p><p><b>Core Values</b>:</p><p>Make it better: every patient, every family, every program, and BCFM</p><p>Make it personal: one size never &lsquo;fits all&rsquo;. Each situation is unique. Meeting each patient and family where they are with personal, compassionate, and tailored support that truly fits their needs</p><p>Unshakable Ally: Doggedly with you. For you. All the way through. Like the spoke of a wheel, we help patients and families keep moving forward. Even after treatment we&rsquo;re with you.</p><p>Seek first to understand. Listen, learn the needs, Empathy-driven solutions BCFM is there, by phone and by your side&mdash;listening ear for wherever you are along YOUR fight for recovery.</p><p><b>Position Summary:</b></p><p>The <b>CRM, Finance &amp; IT Coordinator</b> is a pivotal member of the Blood Cancer Foundation of Michigan&rsquo;s operations team, responsible for ensuring the accuracy, functionality, and integration of the organization&rsquo;s <b>data, financial systems, and technology infrastructure</b>.</p><p>This individual manages the donor database (CRM), supports accounting functions, coordinates technology systems, and ensures secure and efficient operations across all platforms. They help the organization function seamlessly behind the scenes &mdash; enabling staff to focus on serving patients, donors, and community partners with excellence.</p><p>Additionally, the Coordinator supports the Development and Communications team related to tech, website, coordinating appeal letters, and additional duties to grow revenue.</p><p><b>Reports To:</b></p><p>Director of Development and Partnerships (with dotted-line reporting to Director of Finance and Communications Manager)</p><p><b>Key Responsibilities:</b></p><p><b>1. CRM &amp; Donor Data Management</b></p><ul><li>Serve as primary administrator for the organization&rsquo;s <b>donor CRM</b> (DonorPerfect).</li><li>Enter, manage, and maintain all donor and gift data with precision, ensuring accuracy and confidentiality.</li><li>Generate reports, dashboards, and donor lists to support fundraising campaigns, appeals, and board reports.</li><li>Maintain data hygiene, perform regular backups, and ensure consistency between CRM and accounting systems.</li><li>Support the development team with segmentation, donor tracking, and campaign reporting.</li></ul><p><b>2. Donor Stewardship &amp; Communication</b></p><ul><li>Generate and mail <b>thank-you and acknowledgment letters</b> promptly for all donations.</li><li>Coordinate donor communications such as tax receipts, stewardship touchpoints, and special recognition mailings.</li><li>Support the development and communications teams with data for newsletters, annual reports, and campaigns.</li><li>Coordinate the production of appeal letters in consultation with the President and CEO</li></ul><p><b>3. Finance &amp; Bookkeeping</b></p><ul><li>Process and record all incoming donations, revenue, and payments, ensuring accurate reconciliation between CRM and accounting software.</li><li>Manage <b>accounts payable and receivable</b>, including invoice processing, payment runs, and expense tracking.</li><li>Reconcile bank accounts, credit card statements, and prepare financial reports as needed.</li><li>Support annual budget development and audit preparation.</li><li>Maintain organized and compliant financial records and documentation.</li><li>Works with Finance Director on ACH payments.</li></ul><p><b>4. Information Technology &amp; Systems Support</b></p><ul><li>Oversee day-to-day IT operations in coordination with external IT vendors (if applicable).</li><li>Maintain an inventory of hardware, software, and user accounts; manage licensing renewals and access permissions.</li><li>Support staff with troubleshooting for email, cloud systems (e.g., Microsoft 365), and shared drives.</li><li>Ensure appropriate data security protocols, backups, and user permissions are in place.</li><li>Research and recommend technology solutions that improve organizational efficiency and integration across CRM, finance, and communication systems.</li><li>Provide basic staff training and orientation on CRM, shared systems, and software tools.</li></ul><p><b>5. Cross-Department Collaboration</b></p><ul><li>Serve as the central link between <b>development, finance, and administration</b>, ensuring data flows smoothly across departments.</li><li>Directs the IT tools (SharePoint, Planner, Outlook) to ensure all staff use tools for project planning.</li><li>Partner with leadership to design and maintain dashboards and metrics for fundraising, financial health, and operations.</li><li>Support special projects, events, and system transitions as needed.</li></ul><p><b>6. Support for Communications</b></p><p>&middot; Under the guidance of the Communications Manager, supports the communication strategy as needed.</p><p><b>7. Research Development</b></p><p>&middot; Provide Development team with leads for corporate and HNW individuals</p><p>&middot; Support Grants Coordinator</p><p><b>Qualifications:</b></p><ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in business, nonprofit management, accounting, or information technology preferred.</li><li>3&ndash;5 years of experience in nonprofit operations, finance, CRM/database management, or IT coordination.</li><li>Proficiency with donor CRMs (e.g. DonorPerfect), accounting software (e.g., QuickBooks Online), and Microsoft 365.</li><li>Strong technology aptitude, data management, and problem-solving skills.</li><li>Experience with system integrations and data reconciliation between platforms.</li><li>Excellent organizational skills and meticulous attention to detail.</li><li>Strong written and interpersonal communication skills.</li><li>Commitment to the mission and values of the Blood Cancer Foundation of Michigan.</li></ul><p><b>Location:</b></p><p>Metro Detroit (Hybrid with 1-2 days in office a week)</p><p>Pay: $20.00 per hour</p><p>Work Location: Hybrid remote in Farmington Hills, MI 48334</p>

CRM, Finance, and IT Coordinator

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