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duty manager

Conservatorium Hotel

<div><div><div><p>Duty Manager
 </p><div></div><div><div><ul><div>JR-02434
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div> </ul></div><div></div><div><ul><div>Permanent
</div><div></div><div><div>Mandarin Oriental, Doha
</div></div>
</ul></div></div><p></p><div><p>Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Duty Manager, you will be responsible for the following duties</b></p><ul>
<li><p>To provide visual management presence around the hotel in public and BOH areas</p></li>
<li><p>To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)</p></li>
<li><p>Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology</p></li>
<li><p>To attend operational and scheduled meetings:</p>
<ul><li><p>Morning Meeting with Front Office Manager</p></li>
<li><p>Emergency Response Team Briefings</p></li>
<li><p>Front Office Briefing</p></li>
</ul></li><li><p>To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned</p></li>
<li><p>Use time effectively and efficiently to:</p>
<ul><li><p>Concentrate on priorities as required during shift</p></li>
<li><p>Complete all schedules tasks in a timely manner</p></li>
<li><p>Attend a broader range of activities as required by operations</p></li>
<li><p>Make necessary decisions under time constraints</p></li>
</ul></li><li><p>To assist the Front Office Manager to manage the department with all required responsibilities</p></li>
<li><p>To communicate regularly with the Front Office Manager and the Director of Rooms</p></li>
<li><p>To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures</p></li>
<p></p><li><p>To be trained and fully compliant as an active member of the Emergency Response Team (ERT)</p></li>
</ul><p></p><p><b>As Duty Manager, we expect from you</b></p><ul>
<li><p>Minimum 3 years of experience working in a 5-star hotel environment</p></li>
<li><p>A minimum of 2 years&rsquo; experience as a Duty Manager, Operations Manager or similar</p></li>
<li><p>Operational experience from other hotel divisions or similar industry desirable</p></li>
<li><p>Excellent verbal and written communication skills in English required</p></li>
<li><p>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</p></li>
<li><p>Strong problem-solving skills</p></li>
<li><p>Crisis management training &amp; experience</p></li>
</ul><p></p><p><b>Our commitment to you</b></p><ul>
<li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</p></li>
<li><p>A competitive salary and benefits packages</p></li>
<li><p>Transportation and Housing provided</p></li>
<li><p>Relocation and Vacation Tickets</p></li>
</ul><p></p><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div><br /> <div id='job-id'>Job Id: /K73WtEmqZBYzyBga0bKiSczUTNhu4WCpTRf58tf1ehHdDpNwUvzMwVLffk+Eb9oq9EhyA7vErRHDxi92+uqGqG8IEA7xmg8Kj+BB7esfWcRcAd+bGPxc0vNGkeughIXZ6MjtfNlwATzoqAt7bjr</div>

Duty Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
  </li>
  <li>
   To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
  </li>
  <li>
   Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
  </li>
  <li>
   Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  </li>
  <li>
   Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
  </li>
  <li>
   Develop a close and harmonious working relationship with all hotel departments.
  </li>
  <li>
   Conduct daily shift briefings/meeting&rsquo;s and pass on all information to team-members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Qualifications
 <br/>
 <br/>
 Degree in Hospitality Management or similar
 <br/>
 <br/>
 <ul>
  <li>
   Work experience in Middle East in a 4-5 star hotels
  </li>
  <li>
   Work experience in supervisory roles in Front Office
  </li>
  <li>
   Excellent command of English language (both Oral and Written).
  </li>
  <li>
   Arabic language will be an advantage
  </li>
  <li>
   Knowledge of the OPERA Cloud system
  </li>
  <li>
   Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  </li>
  <li>
   Must be able to work well under pressure in a fast paced and constantly changing environment.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: LPCt2mUd8Ru4ycCbtzNKtBJq8XJsCib9trpbxu3xPRcH+u7cLE2W/B57+EFaBKjI6bV2Haioy9omKBOs7HyyvYFs2+P+TFo0fw==</div>

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Duty Manager - Qatar Duty Free
</div></div><div><div>Ref #
</div><div>210299
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing date: 07-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with company policy of Qatar Duty Free. The role includes the following responsibilities:</p>
<ul><li>Communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.</li>
<li>Achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.</li>
<li>Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.</li>
<li>Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.</li>
<li>Managing the team service delivery, ensure excellent customer service are delivered to all guest in HIA, reinforce GUEST model within the shop.</li>
</ul><p><b>Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You:</b></p>
<p>Essential</p>
<ul><li>Bachelor's degree or equivalent</li>
<li>Some financial knowledge of Cash handling, banking and working with budgets.</li>
<li>Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is must.</li>
</ul><p>Previous Experience:</p>
<ul><li>Experienced - minimum 4 years of job-related experience required.</li>
<li>Should have a minimum of 3 years&rsquo; experience in the Retail or Service Industry.</li>
<li>Operational knowledge of Retail Environment is important, knowledge of Airports and Service Industry will be an advantage</li><br>
</ul></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=210299</div></div></div></div></div></div></div></div><br /> <div id='job-id'>Job Id: IRFtVWW1pHVWEKj15WIwG6dAfDDZXSlrO3D4Z/BSKGNbaeHHGzsNL3XmZrfhAefWQcq4PSN/jutrLDlETm7XfQGW/rTbQs7hY+UrHK2itaOeAgYalIs84pz6scNDwIzdxkV1EUTPP0oQz6qjB6PiRQ==</div>

Duty Manager - Qatar Duty Free

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with company policy of Qatar Duty Free. The role includes the following responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
  </li>
  <li>
   Achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.
  </li>
  <li>
   Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
  </li>
  <li>
   Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  </li>
  <li>
   Managing the team service delivery, ensure excellent customer service are delivered to all guest in HIA, reinforce GUEST model within the shop.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Jul 24, 2025, 1:06:19 PM
 <br/>
 <br/>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <strong>
  About You:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent
  </li>
  <li>
   Some financial knowledge of Cash handling, banking and working with budgets.
  </li>
  <li>
   Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is must.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Previous Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experienced - minimum 4 years of job-related experience required.
  </li>
  <li>
   Should have a minimum of 3 years&rsquo; experience in the Retail or Service Industry.
  </li>
  <li>
   Operational knowledge of Retail Environment is important, knowledge of Airports and Service Industry will be an advantage
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: jd7zmodOGHGMhzgKNezTWjrRlFggiswCJ9Wv7TWb8sgX58aQraMlUyqRafUYVmYsDRYjOaxAyGjt1kXjIYg8O5qUj8djiKgIpxao+efa5KS+PLsEksAYNX7MCjKQ4KvYuM/KfzPXUomc3wI5yXdS36U=</div>

<div><div><div><div><div><div><div><div>Job title
</div><div>Airside Operations Duty Manager - Qatari Only
</div></div><div><div>Ref #
</div><div>250000HY
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 27-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>Hamad International Airport is seeking a highly skilled and creative individual to join our team as <b>Airside Operations Duty Manager</b>. If you thrive in a dynamic environment, lead the heartbeat of airport operations, precision meets performance-every flight, every day. Ensuring safety and efficiency from runway to gate and, can help us to achieve this ambition by:</p>
<ul><li> Leading continuous improvement of airside operational efficiency, through analysis of key performance indicators, root cause investigations, and stakeholder engagement, in order to support HIA&rsquo;s vision as a global hub and ensure alignment with QCAA regulatory requirements.</li></ul>
<ul><li> To support data-driven decision-making and predictive airside operations, through integration of real-time data sources, predictive analytics, and historical trend analysis, in order to increase operational foresight and proactively manage disruption</li></ul>
<ul><li> To oversee and coordinate all airside operational activities at Hamad International Airport, through real-time monitoring, communication with airside stakeholders, and adherence to QCAA safety regulations, in order to ensure safe, compliant, and efficient aircraft ground movements.</li></ul>
<ul><li> To ensure compliance with QCAA, ICAO Annex 14, and HIA's Aerodrome Manual requirements, through scheduled inspections, audits, and enforcement of operational procedures, in order to maintain HIA&rsquo;s certification as a compliant and safe international aerodrome.</li></ul>
<ul><li> To implement and oversee aircraft stand and gate allocation policies, through the Airport Collaborative Decision-Making (A-CDM) process and apron control coordination, in order to optimize stand utilization, reduce taxi times, and support on-time performance.</li></ul>
<ul><li> To coordinate with Qatar Airways, ATC, Qatar Aviation Services (QAS), and other key airfield stakeholders, through structured operational meetings and on-ground coordination, in order to ensure seamless turnaround and minimize delays or service overlaps.</li></ul>
<ul><li> To support adverse weather and low visibility procedures, through proactive monitoring of METAR/TAF reports and dissemination of LVP status via internal alerts, in order to ensure flight safety and compliance with QCAA-mandated procedures.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
 <ul><li>High School Qualification / Vocational Qualification /Diploma with Minimum 5 years of job -related experience
</li><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience.</li>
<li>Relevant experience in Airport Airfield Operations</li>
<li>Holding Valid Qatari Driving License</li>
<li>Radio Telephony License (preferred)</li><br>
</ul></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000HY</div></div></div></div></div></div></div></div><br /> <div id='job-id'>Job Id: tCnLrC0jkVMpDWpPayv2gjt6UUcBSB2HS8ERYBxt71z6ognzgtoeyK4jv6ETSZIHNgDfRyPFKdyacSPi7tG36HOyDgAT/Z/eYchOCnYs4zCr+n2ZPd5K52tBKIxn1xtnhSxob1WNkE2+ZQNHixgWFI/d0Jy5ZbDRxaI2RxC7TQ==</div>

Airside Operations Duty Manager - Qatari Only

Hilton

<div><p>Duty Manager - The Plaza Doha, LXR Hotels &amp; Resorts</p><p>
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li>
<li>Arabic Speaker</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><br /> <div id='job-id'>Job Id: jNr1lmGMhC770QFOcrFYTtUSIWsgm/ofp6YcPozfkhWSigKhca7qexnBoHgoAQC61elciIdKSB2KELbcGpxnI769rfy2CUGO9sF169jtQQVQkPrzeONxOxADAO/NXa98dYm7xcA1fE2VHwYVvy6mFihWG5i8</div>

Duty Manager - The Plaza Doha, LXR Hotels & Resorts

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Lead, support, manage and administer in assigned terminal Zone for all Customer Experience related activities in terminal operations to deliver world class quality and standards of service to all passengers and customer airlines, whilst ensuring the efficient, effective, and optimal deployment of all QAS resources in order to meet the requirement for handling all services, including and not limited to: Customer Experience Services, Check-in, Boarding Gates, Baggage Lost and Found Arrivals, VIP, Customer Care, Porter, Trolley, and any other services as directed by QAS Management. Responsible for planning in advance and coordinating the proactive management of Qatar Aviation Service (QAS) terminal operations to ensure the smooth and efficient handling of all QAS related services at Hamad International Airport in accordance with the Company&rsquo;s polices, and the respective Customer Airline Standard Ground Handling Service Agreement SLAs.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supporting the Customer Experience Shift Manager in delivering QAS Customer Experience and safety standards excellence across terminal operations (Check-in &amp; Boarding, Trolley and Porterage, Baggage Lost and Found Arrivals, and Customer Care) in various operational Zones (within terminal operations), financial, and administration aspects, and driving excellence in service delivery for QAS in all aspects at Hamad International Airport.
  </li>
  <li>
   Responsible for planning and operating within the approved Customer Experience budgets (for each respective shift).
  </li>
  <li>
   Ensure all Customer incidents are handled with almost care, and that the Escalation Matrix is complied with notifying QAS Senior Management of all irregular airport operations (as set out in the Escalation Matrix), without delay. Assess and evaluate problem root cause analyses and collaborate in updating the SOPs as per company policy and provisions.
  </li>
  <li>
   Assisting Shift Manager, Manager Customer Experience, and HOD in the development and implementation of enhanced terminal operational processes and services which maximize the efficiency and service delivery standards of the operation.
  </li>
  <li>
   Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.
  </li>
  <li>
   Review Standard Operating Procedures (SOPs) and work Instruction (WI) on a regular basis, and following each incident, and propose the necessary changes as remedial action to ensure operational integrity across the Customer Experience and terminal operations.
  </li>
  <li>
   On monthly basis meets with Officers, Supervisors, and Lead Customer Service Agents to discuss performance results related to the operation and ensure that QAS service standards are consistently measured and met.
  </li>
  <li>
   Provide daily reports to QAS management and perform shift briefings to the duty team on each respective shift perform effective communication on clear shift targets to employee.
  </li>
  <li>
   Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS staff across Curb Side Short Term Car Park (STCP), Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop, select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).
  </li>
  <li>
   Ensure compliance of QAS Safety and Standard Operating Procedures (SOPs) across the department, and support QAS Human Resources in determining the appropriate fair and consistent disciplinary or corrective action(s) to department staff and/or procedures following the conclusion of an investigation pertaining to an incident, accident, and/or service lapse.
  </li>
  <li>
   Support the Manager Customer Experience, and HOD, with the creation of Key Performance Indicators (KPI&rsquo;s) through their feedback, when there will be any KPIs Matrix revision required.
  </li>
  <li>
   Responsible for the overall performance of the Customer Experience team performance in operations, financial and administration aspects in order to perform as per agreed Service Level Agreements (SLA), and to avoid penalties (as per the targets in the SLA between QAS, QAS customer airlines and/or HIA).
  </li>
  <li>
   Employing Just Culture methodology, ensure the timeous investigation into all incidents (by respective shift), and providing detailed responses to the Customer Relationship Management Team (CRM) regarding all customer queries.
  </li>
  <li>
   Perform safety and security, and Quality and Compliance spot check on QAS resources, workforce, equipment and facilities as well as all passenger terminal facilities, which are utilized by QAS for daily operations.
  </li>
  <li>
   Respond and coordinate QAS resources, in line with the Escalation Matrix, and in conjunction with HOD/ Manager Customer Experience, and Customer Experience Shift Manager to support the response required to any airline/airport emergency situation.
  </li>
  <li>
   Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines&rsquo; representatives, airport authorities and airport agencies to support business objectives.
  </li>
  <li>
   Prepare individual/shift reports highlighting&mdash;clearly and coherently--any incidents or service lapses and share with the Customer Experience Specialist &amp; Manager Customer Experience, for review, and work collaboratively to ensure the appropriate subsequent actions (if any) are taken timeously.
  </li>
  <li>
   Stay up to date with any changes to Customer Experience policies and procedures and ensure compliance.
  </li>
  <li>
   Assist security department with providing feedback for employees reporting to QR premises with inappropriate attire as and when required.
  </li>
  <li>
   Ensure all assigned follow ups are actioned on shift basis for timely closure of issues and highlight critical/unresolved cases to the line manager for further management review.
  </li>
  <li>
   Perform other department duties related to his/her position as directed by the HOD
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Aug 11, 2025, 2:29:26 PM
 <br/>
 <br/>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <strong>
  About you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Equivalent
  </li>
  <li>
   Minimum 4 years of job-related experience
  </li>
  <li>
   Airport emergency and accident procedures.
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
  </li>
  <li>
   Expert knowledge of ground handling operational procedures, Airport handling procedures
  </li>
  <li>
   Must possess a strong, decisive and collaborative leadership style
  </li>
  <li>
   Demonstrate the highest standards of integrity, equality and respect.
  </li>
  <li>
   Ability to effectively communicate with clear, concise and consistent messages
  </li>
  <li>
   Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Arabic will be an advantage.
  </li>
  <li>
   5 years of relevant managerial experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Qatar Airways Group
  <br/>
  <br/>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
</div>
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