duty manager

PEPLE PVT LTD

We&rsquo;re Hiring: Duty ManagerLocation: Lahore | Full-TimeAbout the Role:The Fred Company is seeking a proactive and service-oriented Duty Manager to oversee daily hotel operations, ensure exceptional guest experiences, and lead our front office team with professionalism and care.Key Responsibilities<ul><li>Supervise front office, concierge, and guest relations teams to ensure smooth daily operations.</li><li>Manage check-ins, check-outs, reservations, and guest inquiries efficiently.</li><li>Handle guest complaints, VIP arrivals, and special requests with professionalism.</li><li>Monitor occupancy, forecast availability, and support room revenue optimization.</li><li>Lead, train, and coordinate with cross-functional teams to maintain service excellence.</li><li>Prepare daily reports, ensure SOP compliance, and manage staff scheduling and audits.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.</li><li>3&ndash;5 years of experience in Front Office or Duty Management within reputable hotels.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Proficiency in Opera Oracle Cloud PMS and Microsoft Office.</li><li>Excellent decision-making, multitasking, and problem-solving skills.</li><li>Ability to perform under pressure while maintaining composure and service quality.</li></ul>If you are interested, kindly apply at career@thefredcompany.com with the subject line &ldquo;Duty Manager &ndash; Lahore&rdquo;.Job Type: Full-timeWork Location: In person

Duty Manager

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li><li>
Good knowledge of Health and Safety and security procedures</li><li>
Calm, efficient and resilient</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li><li>
A degree or diploma in Hotel Management or equivalent</li><li>
In-depth knowledge of the hotel, leisure or service sector</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Atlas People ltd

Are you looking for a change to the standard grind? Is it time to spread your wings and try something a little different to your regular everyday job? Have you thought about traveling but not known how to start? Take the headache out of organising and give Atlas a call. We organise the job, the travel, the accommodation and give you an Adventure to remember. This role is for an Adventurous Duty Manager. Responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service. This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures. Gaming experience and high service standards are key requirements for this role. In return will make sure you receive: <ul> <li>Opportunities for ongoing work with our leading clients</li> <li>Meals while on shift, Accommodation + Transport provided</li> <li>PAID FOR EVERY HOUR YOU WORK no salary position that pays minimal for crazy hours. Get paid for all your crazy hours.</li> </ul> Yes you read correctly you will be paid for each & every hour that you work. Do you measure up? <ul> <li>Are you an experienced Duty Manager with at least 2+ years experience, plus;</li> <li>Possess a strong work ethic and have excellent communication skills</li> <li>Managers Certificate (NZ)</li> <li>A demonstrated passion for service and all things food and beverage </li> <li>Sound knowledge of Hotel industry and hospitality trends more generally </li> <li>The ability to actively mentor and develop potential leaders within the team and foster an environment of growth and professionalism </li> <li>The ability to create, implement and monitor operational systems and procedures </li> <li>Strong communication skills and professionalism </li> <li>A can-do attitude </li> </ul> About the role; <ul> <li>Staff management </li> <li>Customer enquiries and/or complaints</li> <li>Enforcing and advocating hotel Policies and Procedures </li> <li>Being a positive team-focused individual who leads by example </li> <li>Keno, TAB and Pokies experience beneficial</li> </ul> At Atlas Chefs, we believe that people come first. We pride ourselves on the service we give to our clients and candidates. So, if you have a positive outlook and a proven track record this could be the opportunity for you. If this sounds like you, don t hesitate to apply now by sending your current CV. We look forward to hearing from you and welcoming you onboard the Atlas Adventure! Australia: 1300 YES CHEF () Email: New Zealand: Email: ALL applicants must have full and unrestricted working rights within Australia or New Zealand.

Duty Manager -

Zolo

<div>
 
 
 This role is for Duty Manager in hotel.
 
 
 
 
 
 
 
 About Zolo:
 
 
 
 ZoloStays stands out as the leading provider of managed co-living spaces in India, catering
 
 
 to the needs of both working professionals and students. With over $100 Mn funding from
 
 
 Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.
 
 
 Zolo is a community that fosters growth and personal development. Our founders believe
 
 
 that potential, not just pedigree, is the key to success, and that is why they built Zolo
 
 
 around the principle of thinking like an owner. Hence, we seek passionate individuals
 
 
 ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule!
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Supervise and manage front office operations including check-in, check-out, and reservations.
 </li>
 <li>
 Ensure a seamless guest experience through proactive service and efficient issue resolution.
 </li>
 <li>
 Lead, train, and motivate the front office team to achieve performance and service standards.
 </li>
 <li>
 Coordinate with Housekeeping, F&amp;B, and Maintenance departments for smooth operations.
 </li>
 <li>
 Maintain accuracy in billing, night audit reports, and daily operational documentation.
 </li>
 <li>
 Monitor occupancy, room revenue, and key hotel performance indicators (ARR, ADR, RevPAR).
 </li>
 <li>
 Enforce SOPs, ensure compliance with safety and quality standards, and conduct routine audits.
 </li>
 <li>
 Act as the primary in-charge during assigned shifts, ensuring smooth and professional operations.
 </li>
 </ul>
 
 
</div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

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