duty manager

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for a Duty Manager to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Front Office department in Dubai, the Duty Manager is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Duty Manager is the custodian of guest opportunities and resolves them in a timely and professional yet satisfactory fashion. Duty Manager reports to the Assistant Front Office Manager.
As a Duty Manager, you will be responsible for the following duties:<ul>
<li>
Represent the hotel professionally and ethically, ensuring smooth Front Office operations in the absence of the Front Office Manager and maintaining service quality, safety, and guest satisfaction.</li>
<li>
Oversee daily reception activities including check-ins, check-outs, billing inquiries, guest complaints, and ensures personalized service aligned with Mandarin Oriental standards.</li>
<li>
Handle crisis management, operational decisions, and incident resolution while maintaining accurate Duty Manager logbooks and communication with department heads.</li>
<li>
Support training, performance reviews, and motivation of team members; ensures adherence to LQE standards, data security, cashier controls, and up-selling initiatives.</li>
<li>
Foster a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development.</li>
<li>
Enhance guest relations by creating memorable experiences, managing feedback effectively, and ensuring exceptional service delivery across all guest touchpoints.</li>
</ul>
As a Duty Manager, we expect from you:<ul>
<li>
Senior High School qualification required; Hospitality or Hotel Management degree preferred.</li>
<li>
Minimum 2 years&rsquo; experience in a 5-star hotel, including at least 1 year as a Duty Manager.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, Alliants, HotSoS, and Rex systems.</li>
<li>
Middle East and hotel pre-opening experience considered advantageous.</li>
<li>
Strong leadership, communication, and interpersonal skills with ability to perform under pressure.</li>
<li>
Excellent guest service orientation, attention to detail, and multitasking abilities.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager

Courtyard by Marriott® Al Barsha Dubai

<div>
 
 COURTAYRD BY MARRIOTT AL BARSHA is looking for a passionate and service-driven
 
 DUTY MANAGER in Front Office Department
 
 to support daily hotel operations and uphold the exceptional guest experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee front office operations during assigned shifts
 </li>
 <li>
 Act as the Manager on Duty &ndash; handling guest concerns, emergencies, and special requests
 </li>
 <li>
 Ensure consistent Marriott brand standards and guest satisfaction
 </li>
 <li>
 Supervise and motivate team members to deliver exceptional service
 </li>
 <li>
 Maintain operational excellence, safety, and cleanliness throughout the property
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in 4/5* hotel operations (Marriott experience a plus)
 </li>
 <li>
 Minimum 2 years of experience as a Front Office Supervisor
 </li>
 <li>
 Strong communication, problem-solving, and interpersonal skills
 </li>
 <li>
 Ability to lead by example and make confident decisions under pressure
 </li>
 <li>
 Flexibility to work a variety of shifts including evenings, weekends, and public holidays
 </li>
 <li>
 Knowledge of Opera or similar PMS systems preferred / System Savvy
 </li>
 </ul>
 
 
</div>

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
What will I be doing? 
A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li></ul>
What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>An in-depth knowledge of the hotel, leisure or service sector</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Atlas People ltd

Are you looking for a change to the standard grind? Is it time to spread your wings and try something a little different to your regular everyday job? Have you thought about traveling but not known how to start? Take the headache out of organising and give Atlas a call. We organise the job, the travel, the accommodation and give you an Adventure to remember. This role is for an Adventurous Duty Manager. Responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service. This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures. Gaming experience and high service standards are key requirements for this role. In return will make sure you receive: <ul> <li>Opportunities for ongoing work with our leading clients</li> <li>Meals while on shift, Accommodation + Transport provided</li> <li>PAID FOR EVERY HOUR YOU WORK no salary position that pays minimal for crazy hours. Get paid for all your crazy hours.</li> </ul> Yes you read correctly you will be paid for each & every hour that you work. Do you measure up? <ul> <li>Are you an experienced Duty Manager with at least 2+ years experience, plus;</li> <li>Possess a strong work ethic and have excellent communication skills</li> <li>Managers Certificate (NZ)</li> <li>A demonstrated passion for service and all things food and beverage </li> <li>Sound knowledge of Hotel industry and hospitality trends more generally </li> <li>The ability to actively mentor and develop potential leaders within the team and foster an environment of growth and professionalism </li> <li>The ability to create, implement and monitor operational systems and procedures </li> <li>Strong communication skills and professionalism </li> <li>A can-do attitude </li> </ul> About the role; <ul> <li>Staff management </li> <li>Customer enquiries and/or complaints</li> <li>Enforcing and advocating hotel Policies and Procedures </li> <li>Being a positive team-focused individual who leads by example </li> <li>Keno, TAB and Pokies experience beneficial</li> </ul> At Atlas Chefs, we believe that people come first. We pride ourselves on the service we give to our clients and candidates. So, if you have a positive outlook and a proven track record this could be the opportunity for you. If this sounds like you, don t hesitate to apply now by sending your current CV. We look forward to hearing from you and welcoming you onboard the Atlas Adventure! Australia: 1300 YES CHEF () Email: New Zealand: Email: ALL applicants must have full and unrestricted working rights within Australia or New Zealand.

Duty Manager -

Andalusia Group For Medical Services

We are seeking a qualified Duty Manager (Physician) to join our leadership team and ensure smooth daily hospital operations. This is an excellent opportunity for a motivated professional to enhance their career within a reputable healthcare organization.Requirements:<ul><li>Bachelor&rsquo;s Degree in Medicine (Saudi-licensed Physician)</li><li>Minimum 1 year of experience in healthcare management or supervisory roles</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to work under pressure and make quick operational decisions</li><li>Willingness to work in shifts</li><li>Ready to join immediately</li></ul>Role Highlights:<ul><li>Oversee daily hospital operations across departments</li><li>Ensure patient safety and service quality standards</li><li>Act as the main contact point for operational matters during assigned duty hours</li><li>Coordinate with multidisciplinary teams to resolve issues promptly</li><li>Support continuous improvement and performance goals</li></ul>Job Type: Full-time

Assets Group

Position Title: Duty ManagerDepartment: Front Office / Rooms Division Reports To: Front Office Manager Location: Maysan Doha, LXR Hotels &amp; Resorts - HiltonOnly Arabic Speaker MalePosition Summary:At Maysan Doha, LXR Hotels &amp; Resorts, the Duty Manager plays a key leadership role in ensuring seamless daily hotel operations and delivering the refined, personalized service that defines the LXR brand. The role acts as the primary point of contact for guests and team members, maintaining the highest standards of hospitality, efficiency, and guest satisfaction throughout the property.Key Responsibilities:<ul><li>Oversee all Front Office operations during the shift, ensuring smooth guest arrivals, departures, and overall service excellence.</li><li>Act as the hotel&rsquo;s representative in the absence of senior management, making operational decisions and ensuring brand standards are consistently upheld.</li><li>Handle guest feedback, requests, and complaints with professionalism and empathy, ensuring prompt and effective service recovery.</li><li>Coordinate daily operations with Housekeeping, Engineering, Security, and Food &amp; Beverage departments to maintain seamless guest experiences.</li><li>Conduct regular inspections of public areas, guest floors, and back-of-house facilities to ensure cleanliness, safety, and adherence to Hilton&rsquo;s luxury brand standards.</li><li>Review arrival lists, VIP and repeat guest profiles, ensuring personalized service and memorable experiences.</li><li>Support the Front Office team with coaching, motivation, and training to promote engagement and service excellence.</li><li>Monitor hotel occupancy, forecast, and operational requirements to optimize staffing and service delivery.</li><li>Ensure compliance with health, safety, and emergency procedures, taking charge during critical situations when required.</li><li>Prepare end-of-shift reports and communicate key operational updates to management and the next shift team.</li></ul>Qualifications &amp; Experience:<ul><li>Degree or Diploma in Hospitality Management or related field.</li><li>Minimum 2&ndash;4 years of Front Office experience, including at least 1 year in a supervisory or Duty Manager role within a luxury or 5-star hotel environment.</li><li>Strong leadership, organizational, and problem-solving abilities.</li><li>Excellent interpersonal and communication skills in English; additional languages are an advantage.</li><li>Proficiency in Opera PMS and Microsoft Office applications.</li><li>Ability to remain composed and decisive under pressure while maintaining a professional demeanor.</li></ul>LXR Brand Philosophy:LXR Hotels &amp; Resorts are a collection of independent luxury properties, each offering an individual and authentic experience inspired by the local culture and environment. At Maysan Doha, we embody elegance, discretion, and personalized service creating memorable stays that reflect the essence of Qatari hospitality.We are providing single room accommodation + transportation along with the salaryJob Type: Full-timePay: QAR5,500.00 per month

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