duty manager

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

Conservatorium Hotel

<div><div><div>Duty Manager
 <div></div><div><div><ul><div>JR-02434
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div> </ul></div><div></div><div><ul><div>Permanent
</div><div></div><div><div>Mandarin Oriental, Doha
</div></div>
</ul></div></div><div>Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Duty Manager, you will be responsible for the following duties<ul>
<li>To provide visual management presence around the hotel in public and BOH areas</li>
<li>To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)</li>
<li>Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology</li>
<li>To attend operational and scheduled meetings:
<ul><li>Morning Meeting with Front Office Manager</li>
<li>Emergency Response Team Briefings</li>
<li>Front Office Briefing</li>
</ul></li><li>To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned</li>
<li>Use time effectively and efficiently to:
<ul><li>Concentrate on priorities as required during shift</li>
<li>Complete all schedules tasks in a timely manner</li>
<li>Attend a broader range of activities as required by operations</li>
<li>Make necessary decisions under time constraints</li>
</ul></li><li>To assist the Front Office Manager to manage the department with all required responsibilities</li>
<li>To communicate regularly with the Front Office Manager and the Director of Rooms</li>
<li>To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures</li>
<li>To be trained and fully compliant as an active member of the Emergency Response Team (ERT)</li>
</ul>As Duty Manager, we expect from you<ul>
<li>Minimum 3 years of experience working in a 5-star hotel environment</li>
<li>A minimum of 2 years&rsquo; experience as a Duty Manager, Operations Manager or similar</li>
<li>Operational experience from other hotel divisions or similar industry desirable</li>
<li>Excellent verbal and written communication skills in English required</li>
<li>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</li>
<li>Strong problem-solving skills</li>
<li>Crisis management training &amp; experience</li>
</ul>Our commitment to you<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>We&rsquo;re Fans. Are you?</div></div></div></div>

OceanAir

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 The Duty Manager is responsible for overseeing the smooth operation of the resort during their shift, ensuring an exceptional guest experience aligned with luxury hospitality standards. Working within a unique desert glamping environment, the Duty Manager acts as the primary point of contact for guests and staff, handling any issues that arise while maintaining the highest level of service, safety, and efficiency across departments.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Supervise all operational departments (Front Office, Housekeeping, F&amp;B, Activities) during assigned shifts.
 
 </li>
 <li>
 
 Act as the senior contact for guests, resolving complaints and special requests professionally and promptly.
 
 </li>
 <li>
 
 Conduct regular inspections of domes, public areas, pools, and guest activity areas to ensure standards are upheld.
 
 </li>
 <li>
 
 Monitor and support guest check-ins/check-outs, ensuring a seamless and personalized experience.
 
 </li>
 <li>
 
 Liaise with the kitchen, housekeeping, and activity teams to coordinate timely service delivery.
 
 </li>
 <li>
 
 Ensure staff adherence to safety, hygiene, and quality protocols specific to desert operations.
 
 </li>
 <li>
 
 Prepare shift reports and communicate key information to management and upcoming shifts.
 
 </li>
 <li>
 
 Manage emergency situations in accordance with resort safety procedures.
 
 </li>
 <li>
 
 Support event setups, VIP guest preparations, and special occasions (e.g., anniversaries, engagements).
 
 </li>
 <li>
 
 Uphold sustainability practices in line with the resort&rsquo;s eco-luxury positioning.
 
 </li>
 <li>
 
 Train and guide junior team members, offering real-time coaching to ensure continuous improvement.
 
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 3&ndash;5 years of experience in a supervisory or duty manager role in a 4 or 5-star resort/hotel.
 
 </li>
 <li>
 
 Prior experience in
 
 
 luxury, eco-tourism, or desert resort settings
 
 
 is highly preferred.
 
 </li>
 <li>
 
 Strong leadership, problem-solving, and guest service skills.
 
 </li>
 <li>
 
 Ability to handle pressure and make quick, effective decisions.
 
 </li>
 <li>
 
 Excellent communication in English (Arabic or other languages a plus).
 
 </li>
 <li>
 
 Knowledge of hotel PMS (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
 
 </li>
 <li>
 
 Flexible to work shifts, weekends, and public holidays as required.
 
 </li>
 <li>
 
 Valid UAE driving license preferred.
 
 </li>
 </ul>
 
 
 
</div>

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 As Duty Manager, you will be responsible for the following duties
 
 
 
 <ul>
 <li>
 To provide visual management presence around the hotel in public and BOH areas
 </li>
 <li>
 To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)
 </li>
 <li>
 Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology
 </li>
 <li>
 To attend operational and scheduled meetings:
 </li>
 <ul>
 <li>
 Morning Meeting with Front Office Manager
 </li>
 <li>
 Emergency Response Team Briefings
 </li>
 <li>
 Front Office Briefing
 </li>
 </ul>
 <li>
 To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned
 </li>
 <li>
 Use time effectively and efficiently to:
 </li>
 <ul>
 <li>
 Concentrate on priorities as required during shift
 </li>
 <li>
 Complete all schedules tasks in a timely manner
 </li>
 <li>
 Attend a broader range of activities as required by operations
 </li>
 <li>
 Make necessary decisions under time constraints
 </li>
 </ul>
 <li>
 To assist the Front Office Manager to manage the department with all required responsibilities
 </li>
 <li>
 To communicate regularly with the Front Office Manager and the Director of Rooms
 </li>
 <li>
 To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures
 </li>
 <li>
 To be trained and fully compliant as an active member of the Emergency Response Team (ERT)
 
 </li>
 </ul>
 
 As Duty Manager, we expect from you
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience working in a 5-star hotel environment
 </li>
 <li>
 A minimum of 2 years&rsquo; experience as a Duty Manager, Operations Manager or similar
 </li>
 <li>
 Operational experience from other hotel divisions or similar industry desirable
 </li>
 <li>
 Excellent verbal and written communication skills in English required
 </li>
 <li>
 Perform job with attention to details and the ability to organize and handle multiple tasks effectively
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Crisis management training &amp; experience
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

<div>Duty Manager
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
Historic Moments at Hilton Istanbul
<ul><li>Hilton Istanbul was the first modern hotel built in Europe after the Second World War.</li>
<li>Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.</li>
<li>Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.</li>
<li>Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.</li>
<li>Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.</li>
<li>Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.</li>
</ul>Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.
THE ROLE:
We are looking for the potential candidate for Duty Manager position in our Legendary Hotel Hilton Istanbul Bosphorus.
BENEFITS
<ul><li>Competitive Salary
</li><li>Health Insurance or Private Pension after 6 months of service</li>
<li>Carpark subscription on team member rate</li>
<li>Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.</li>
<li>50% discount on personal food &amp; beverage consumption in the hotels.
</li><li>Social aid package</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Paid Paternity leave &ndash; 14 days</li>
<li>Unlimited Training and development opportunities in and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
</ul>What will I be doing?
<ul><li>As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards:</li>
<li>To provide consistent and superior service, and maintain high service standards</li>
<li>Actively seeking verbal feedback from customers on a regular basis.</li>
<li>Agreeing and implementing actions to improve customer service.</li>
<li>Positively dealing with and learning from customer complaints and comments.</li>
<li>Making sure all customer requests and queries are responded to promptly and effectively.</li>
<li>Welcoming personally &lsquo;special attention&rsquo; and VIP guests.</li>
<li>To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid</li>
<li>To have perfect knowledge of company&rsquo;s Health &amp; Safety Policy, and to act always accordingly.</li>
<li>To have thorough knowledge of department Brand Standards.</li>
<li>Editing Duty Manager Log daily and distributing it to all related people.</li>
<li>Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.</li>
<li>Having a detailed knowledge and daily completion of the DM checklist.</li>
<li>Ensuring daily follow up on DM reports are done by appropriate department</li>
<li>Reporting any defects and faults to appropriate department and following up on it</li>
<li>To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.</li>
<li>Ensuring the shift is reviewed and hand over and briefings are carried out.</li>
<li>Maintaining in-depth technical knowledge and skills required for the job.</li>
<li>Work within all pre-set budgetary limits.</li>
</ul>What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>If your values match ours, we are also looking for your ability to;
<ul><li>Comply with all Hilton International company policies.</li>
<li>Comply with all systems and procedures as laid down by the DO, GM and Hilton International.</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.</li>
<li>The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework</li>
</ul>Work Location : Hilton Istanbul Bosphorus</div>

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 
 
 
 Job Purpose:
 
 
 
 As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You&rsquo;ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise daily hotel operations and coordinate between departments
 </li>
 <li>
 Act as the Manager on Duty, responding to guest concerns and emergencies
 </li>
 <li>
 Ensure exceptional guest service is consistently delivered
 </li>
 <li>
 Support front office, concierge, housekeeping, and F&amp;B teams as needed
 </li>
 <li>
 Maintain a visible presence in the lobby and guest areas
 </li>
 <li>
 Handle VIP arrivals and special requests with discretion and professionalism
 </li>
 <li>
 Ensure compliance with brand standards, health &amp; safety regulations, and service protocols
 
 
 </li>
 </ul>
 
 Qualifications &amp; Competencies:
 
 
 
 <ul>
 <li>
 Previous experience in a similar role within a 4- or 5-star luxury hotel
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Calm under pressure with strong problem-solving abilities
 </li>
 <li>
 A genuine passion for guest service and a proactive approach
 </li>
 <li>
 Knowledge of hotel software systems (e.g., Opera, PMS)
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for you?
 
 
 
 <ul>
 <li>
 One of the most iconic place to be and work
 </li>
 <li>
 Amazing learning and development program
 </li>
 <li>
 Discounted rates at The Ned Doha
 </li>
 <li>
 Fantastic career growth opportunities
 
 
 </li>
 </ul>
 At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 
 
 Apply today and join us as a Duty Manager!
 
 
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>

<div>
 
 
 Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
 
 
 
 
 
 Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
 
 
 
 
 
 Historic Moments at Hilton Istanbul
 
 
 
 
 <ul>
 <li>
 Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
 </li>
 </ul>
 <ul>
 <li>
 Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.
 </li>
 </ul>
 <ul>
 <li>
 Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
 </li>
 </ul>
 <ul>
 <li>
 Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.
 </li>
 </ul>
 <ul>
 <li>
 Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
 </li>
 </ul>
 <ul>
 <li>
 Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.
 
 
 
 </li>
 </ul>
 Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
 
 
 As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.
 
 
 
 THE ROLE:
 
 
 
 We are looking for the potential candidate for
 
 Duty Manager
 
 position in our Legendary Hotel Hilton Istanbul Bosphorus.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Health Insurance or Private Pension after 6 months of service
 </li>
 <li>
 Carpark subscription on team member rate
 </li>
 <li>
 Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.
 </li>
 <li>
 50% discount on personal food &amp; beverage consumption in the hotels.
 </li>
 <li>
 Social aid package
 </li>
 <li>
 Free laundry and dry cleaning for business attire
 </li>
 <li>
 Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
 </li>
 <li>
 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
 </li>
 <li>
 Paid Paternity leave &ndash; 14 days
 </li>
 <li>
 Unlimited Training and development opportunities in and out of the Hotel
 </li>
 <li>
 Unlimited online courses opportunities from our own Hilton University
 
 
 
 </li>
 </ul>
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards:
 </li>
 <li>
 To provide consistent and superior service, and maintain high service standards
 </li>
 <li>
 Actively seeking verbal feedback from customers on a regular basis.
 </li>
 <li>
 Agreeing and implementing actions to improve customer service.
 </li>
 <li>
 Positively dealing with and learning from customer complaints and comments.
 </li>
 <li>
 Making sure all customer requests and queries are responded to promptly and effectively.
 </li>
 <li>
 Welcoming personally &lsquo;special attention&rsquo; and VIP guests.
 </li>
 <li>
 To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid
 </li>
 <li>
 To have perfect knowledge of company&rsquo;s Health &amp; Safety Policy, and to act always accordingly.
 </li>
 <li>
 To have thorough knowledge of department Brand Standards.
 </li>
 <li>
 Editing Duty Manager Log daily and distributing it to all related people.
 </li>
 <li>
 Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.
 </li>
 <li>
 Having a detailed knowledge and daily completion of the DM checklist.
 </li>
 <li>
 Ensuring daily follow up on DM reports are done by appropriate department
 </li>
 <li>
 Reporting any defects and faults to appropriate department and following up on it
 </li>
 <li>
 To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.
 </li>
 <li>
 Ensuring the shift is reviewed and hand over and briefings are carried out.
 </li>
 <li>
 Maintaining in-depth technical knowledge and skills required for the job.
 </li>
 <li>
 Work within all pre-set budgetary limits.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 
 If your values match ours, we are also looking for your ability to;
 
 
 
 <ul>
 <li>
 Comply with all Hilton International company policies.
 </li>
 <li>
 Comply with all systems and procedures as laid down by the DO, GM and Hilton International.
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
 </li>
 <li>
 The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework
 
 
 
 </li>
 </ul>
 Work Location : Hilton Istanbul Bosphorus
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Advertised Salary
 
 
 
 NA
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

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