duty manager

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

<div>
 A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
 
 
 
 What will I be doing?
 
 
 
 As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Occupy the hotel lobby and other public areas, particularly at busy times
 </li>
 <li>
 Engage Guests in conversation and provide general assistance
 </li>
 <li>
 Manage, record, and resolve promptly all Guest complaints
 </li>
 <li>
 Meet and greet VIP Guests and major corporate clients upon arrival
 </li>
 <li>
 Coordinate the services and special facilities provided to long-stay Guests
 </li>
 <li>
 Understand all credit procedures and ensure they are applied
 </li>
 <li>
 Stay current with all hotel products, services, policies and emergency procedures
 </li>
 <li>
 Monitor Guest satisfaction reports and implement actions to improve results
 </li>
 <li>
 Handle, record and follow through with management issues or emergencies that arise
 </li>
 <li>
 Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail sector
 </li>
 <li>
 Good knowledge of Health and Safety and security procedures
 </li>
 <li>
 Calm, efficient and the ability to work well under pressure
 </li>
 <li>
 Excellent leadership skills and exceptional communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of guest service
 </li>
 <li>
 Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous role as a senior supervisor or Duty Manager in a similar quality hotel
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 In-depth knowledge of the hotel, leisure or service sector
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Duty Manager, reporting directly to the Front Office Manager, is responsible for overseeing daily hotel operations during their shifts, ensuring that all departments run smoothly, and guests receive excellent service. They act as the point of contact for guest concerns, staff queries, and operational issues, ensuring the highest standards of hospitality and guest satisfaction. The Duty Manager is also responsible for resolving emergencies and ensuring the hotel operates efficiently in the absence of senior management.
KEY RESPONSIBILITIES<ul><li>
Supervise the daily operations of all Front Office department during the shift.</li><li>
Ensure smooth and efficient coordination between departments to deliver exceptional guest experiences.</li><li>
Perform regular inspections of public areas, guest rooms, and back-of-house areas to ensure cleanliness, safety, and service standards are being maintained.</li><li>
Handle guest complaints, concerns, and special requests, resolving issues promptly and professionally.</li><li>
Greet VIP and returning guests, ensuring personalized service and attention to detail.</li><li>
Monitor guest feedback and work with the management team to address areas of improvement.</li><li>
Provide leadership and support to departments during shifts, ensuring high levels of motivation, training, and service delivery.</li><li>
Assist with training new employees and reinforcing hotel policies and procedures.</li><li>
Conduct shift briefings to communicate important information to team members, such as guest preferences, operational updates, or special events.</li><li>
Respond to emergencies (fire alarms, medical emergencies, etc.) and coordinate with security and emergency services as needed.</li><li>
Ensure compliance with hotel safety, health, and security protocols, including guest and staff safety during emergency situations.</li><li>
Act as the point of contact for any urgent maintenance or operational issues that arise during shifts.</li><li>
Monitor room availability and assist in yield management by ensuring room rates are optimized based on occupancy levels.</li><li>
Ensure accuracy in guest billing, cash handling, and financial transactions during shifts.</li><li>
Review shift reports, reconcile revenue, and prepare daily financial summaries for management.</li><li>
Prepare detailed handover reports for the next shift and senior management, summarizing guest interactions, maintenance issues, and operational concerns.</li><li>
Ensure compliance with hotel policies, including room availability updates, occupancy tracking, and inventory management.</li><li>
Work closely with department heads and the management team to implement operational strategies and improve service standards.</li><li>
Participate in department meetings and contribute to decision-making on hotel improvements and staff development.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Strong leadership and decision-making abilities.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to multitask and handle stressful situations calmly and professionally.</li><li>
Problem-solving and conflict-resolution skills</li><li>
Excellent Guest Service delivery</li><li>
Reliability</li><li>
Integrity</li><li>
&ldquo;Can do&rdquo; attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum of 3 years of experience in hotel operations, preferably in a supervisory role.</li><li>
Experience in front office, guest services, or a similar customer-facing role in a hotel.</li><li>
Proficiency in Opera Cloud and Microsoft office.</li><li>
Certificate / Diploma / Vocational training or any other qualification in Hospitality or relevant studies, is considered as an asset.</li><li>
Passion for Hospitality, people person.</li><li>
Roel model and great leader.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Focus<h3 class="jobSectionHeader">
Soft skills</h3>
Leadership, Sociable<h2 class="jobSectionHeader">
Optional Skills</h2><h3 class="jobSectionHeader">
Sales Skills</h3>
Upselling<h3 class="jobSectionHeader">
Soft skills</h3>
Self-awareness, Passionate</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

<div>Duty Manager
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
Historic Moments at Hilton Istanbul
<ul><li>Hilton Istanbul was the first modern hotel built in Europe after the Second World War.</li>
<li>Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.</li>
<li>Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.</li>
<li>Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.</li>
<li>Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.</li>
<li>Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.</li>
</ul>Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.
THE ROLE:
We are looking for the potential candidate for Duty Manager position in our Legendary Hotel Hilton Istanbul Bosphorus.
BENEFITS
<ul><li>Competitive Salary
</li><li>Health Insurance or Private Pension after 6 months of service</li>
<li>Carpark subscription on team member rate</li>
<li>Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.</li>
<li>50% discount on personal food &amp; beverage consumption in the hotels.
</li><li>Social aid package</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Paid Paternity leave &ndash; 14 days</li>
<li>Unlimited Training and development opportunities in and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
</ul>What will I be doing?
<ul><li>As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards:</li>
<li>To provide consistent and superior service, and maintain high service standards</li>
<li>Actively seeking verbal feedback from customers on a regular basis.</li>
<li>Agreeing and implementing actions to improve customer service.</li>
<li>Positively dealing with and learning from customer complaints and comments.</li>
<li>Making sure all customer requests and queries are responded to promptly and effectively.</li>
<li>Welcoming personally &lsquo;special attention&rsquo; and VIP guests.</li>
<li>To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid</li>
<li>To have perfect knowledge of company&rsquo;s Health &amp; Safety Policy, and to act always accordingly.</li>
<li>To have thorough knowledge of department Brand Standards.</li>
<li>Editing Duty Manager Log daily and distributing it to all related people.</li>
<li>Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.</li>
<li>Having a detailed knowledge and daily completion of the DM checklist.</li>
<li>Ensuring daily follow up on DM reports are done by appropriate department</li>
<li>Reporting any defects and faults to appropriate department and following up on it</li>
<li>To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.</li>
<li>Ensuring the shift is reviewed and hand over and briefings are carried out.</li>
<li>Maintaining in-depth technical knowledge and skills required for the job.</li>
<li>Work within all pre-set budgetary limits.</li>
</ul>What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>If your values match ours, we are also looking for your ability to;
<ul><li>Comply with all Hilton International company policies.</li>
<li>Comply with all systems and procedures as laid down by the DO, GM and Hilton International.</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.</li>
<li>The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework</li>
</ul>Work Location : Hilton Istanbul Bosphorus</div>

IHG Hotels & Resorts

<div>
 We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
 
 
 A little taste of your day-to-day:
 
 
 Every day is different at IHG, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Leading the way &ndash; managing guest experiences, team performance and hotel operations
 </li>
 <li>
 Prioritising workload and ensuring your team deliver authentic, memorable experiences
 </li>
 <li>
 Developing your team&rsquo;s skills to drive results that positively impact on hotel performance
 </li>
 <li>
 Having authentic conversations with guests to resolve issues, queries or concerns
 </li>
 <li>
 Being first point of contact for any critical emergency situations
 
 
 </li>
 </ul>
 What We need from you:
 
 
 <ul>
 <li>
 Minimum Diploma or equivalent, some college preferred
 </li>
 <li>
 2 years&rsquo; front desk/guest service leader experience
 </li>
 <li>
 Must be fluent in spoken and written English
 </li>
 <li>
 Other languages may be preferred
 </li>
 <li>
 Basic mathematics skills
 </li>
 <li>
 Excellent communication, problem solving, reasoning and motivational skills
 </li>
 <li>
 Long periods of standing in the front desk areas and occasional lifting of heavy items
 </li>
 <li>
 Working knowledge of hotel property management systems like Opera beneficial
 </li>
 <li>
 Willingness to work evenings and weekends
 
 
 </li>
 </ul>
 What you can expect from us:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
 
 
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

VOCO

<div><div>We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions</div><div>
A little taste of your day-to-day:</div><div>
</div><div>Every day is different at IHG, but you&rsquo;ll mostly be:</div><ul><li> Leading the way &ndash; managing guest experiences, team performance and hotel operations</li><li> Prioritising workload and ensuring your team deliver authentic, memorable experiences</li><li> Developing your team&rsquo;s skills to drive results that positively impact on hotel performance</li><li> Having authentic conversations with guests to resolve issues, queries or concerns</li><li> Being first point of contact for any critical emergency situations</li></ul><div>
</div><div>What We need from you:</div><div>
</div><ul><li> Minimum Diploma or equivalent, some college preferred</li><li> 2 years&rsquo; front desk/guest service leader experience</li><li> Must be fluent in spoken and written English
</li><li> Other languages may be preferred
</li><li> Basic mathematics skills</li><li> Excellent communication, problem solving, reasoning and motivational skills</li><li> Long periods of standing in the front desk areas and occasional lifting of heavy items</li><li> Working knowledge of hotel property management systems like Opera beneficial</li><li> Willingness to work evenings and weekends
</li></ul><div></div><div>What you can expect from us:
</div><div></div><div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
</div><div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</div><div>
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</div><div></div><div>So, join us and you&rsquo;ll become part of our ever-growing global family.</div>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

McGee Air Services

<div>
 
 
 Our Culture and Values
 
 
 
 
 
 
 Safety, Mutual Respect, Service, Accountability, Integrity, Pride
 
 
 
 
 
 McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.
 
 
 
 McGee Air Services is reinventing how airport and ground services are provided. Think of us as the &ldquo;un-vendor.&rdquo; Not rigid or status quo. But agile, creative problem solvers. From baggage handling to airplane cleaning, from check-in services to ground operations, from ramping to mobility assistance, we&rsquo;ll bring energy you&rsquo;ve never seen to your operations and customer service.
 
 
 
 Job Description
 
 
 
 
 McGee Air Services is looking for a Duty Manager to join our PDX team! Are you hard working, dedicated, and looking to make an impact on our organization, devoted to becoming an Employer of Choice?
 
 
 
 
 Job Title:
 
 
 
 Duty Manager, Ramp Operations
 
 
 The Duty Manager will provide operational leadership and strategic support for all team members at the local level and is accountable for a successful partnership between McGee Air Services and its customers. This role may be responsible for managing all aspects of ground operations performance, baggage, transfers, leading safety programs, and ensuring an engaged, highly productive team.
 
 
 
 Location:
 
 
 
 Portland PDX International Airport
 
 
 
 Job Type:
 
 
 
 Leadership
 
 
 
 Shift Info: Our operational teams work around the clock 365 days per year. Shifts will vary based off specific roles, we work hard and play hard too. Our team members adapt to celebrating Holiday's or Events on different days to ensure a strong operational performance.
 
 
 
 
 Benefits (if applicable):
 
 
 
 <ul>
 <li>
 Insurance Package - Medical, Dental &amp; Vision
 </li>
 <li>
 Paid Time Off - Combined PTO Accrual
 </li>
 <li>
 401K with Company Match
 </li>
 <li>
 Company Paid Life Insurance
 </li>
 <li>
 Advancement Opportunities &amp; Career Pathways
 </li>
 <li>
 Quarterly Bonuses
 
 
 </li>
 </ul>
 
 Do you match this skillset?
 
 
 
 <ul>
 <li>
 Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance
 </li>
 <li>
 Manage the day-to-day operations (ramp, baggage, or transfers) with primary responsibility for scheduling/staffing, managing daily budgeted hours, payroll, and overtime of the operationLead a team of supervisors, leads, and agents, including team member coaching, mentoring, and
 </li>
 <li>
 supporting individual development
 </li>
 <li>
 Establish and maintain a culture that encourages open communication and where all team members feel valued, connected, and engaged in the success of the operation
 </li>
 <li>
 Recognize and celebrate individual and team performance
 </li>
 <li>
 Monitor, assess, and report on team performance as needed, and drive ongoing improvement
 </li>
 <li>
 Investigate and report on delays, baggage performance, irregularities, and safety and compliance concerns, as well as share lessons learned and develop solutions for future prevention
 </li>
 <li>
 Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules
 </li>
 <li>
 Ensure tools and equipment are available and in working condition for team members to perform job functions effectively
 </li>
 <li>
 Ensure that facilities are maintained in excellent condition, clean, organized, and free of hazards and clutter
 </li>
 <li>
 Supervise and fulfill all administrative duties inherent to this position in a timely manner to include scheduling, training, discipline and team member performance development
 </li>
 <li>
 Ensure compliance with company policies and all regulations of federal, state and local airport authorities
 </li>
 <li>
 Conduct audits and observations to ensure compliance with company and customer policy and expectations
 </li>
 <li>
 Demonstrate and maintain open and honest communication, creating an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 We'd love if you have some of these....
 
 
 
 <ul>
 <li>
 College course work in related fields preferred
 </li>
 <li>
 Three (3) years of operational experience; with relevant airline industry experience preferred
 </li>
 <li>
 A minimum of one (1) year of previous supervisory experience required.
 </li>
 <li>
 Excellent communication and interpersonal skills required
 </li>
 <li>
 Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly and candidly
 </li>
 <li>
 Proven ability to direct the work of others in a positive way
 </li>
 <li>
 Strong leadership ability with a genuine desire to help others
 </li>
 <li>
 Able to lead and successfully communicate with a diverse workgroup and other internal departments
 </li>
 <li>
 Ability to work with and maintain confidential information
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Must haves to join our team:
 
 
 
 <ul>
 <li>
 Obtain and maintain an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting is required.
 </li>
 <li>
 Must be authorized to work in the U.S. or disclose their compensation or the compensation of other employees or applicants are also protected by law.
 </li>
 <li>
 A valid driver's license with a good driving record is always required.
 </li>
 <li>
 Must be at least 18 years of age.
 </li>
 <li>
 Must have a valid driver's license and one of the following documents in order to obtain a Port Badge and US Customs Security clearance.
 </li>
 <ul>
 <li>
 Original or certified copy of a birth certificate
 </li>
 <li>
 Unexpired US Passport
 </li>
 <li>
 Permanent Resident Card
 </li>
 <li>
 Unexpired US Territory Passport and I-94
 </li>
 </ul>
 <li>
 Airport SIDA Badge Requirements Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
 </li>
 <li>
 Flexibility to work varied shifts, weekends, holidays required
 </li>
 <li>
 Ability to juggle multiple tasks in a fast paced environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Salary Range (if applicable):
 
 
 
 The full
 
 salary
 
 range for this position is expected to be
 
 $57,277.00 - $85,915.00 per year
 
 . The current hiring
 
 salary
 
 range for this position is
 
 $57,277.00 - $71,596.00 per year
 
 .
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Travel privileges
 </li>
 <li>
 Exclusive travel discounts on hotels, car rentals, &amp; cruises
 </li>
 <li>
 Comprehensive benefits program, including medical, dental, &amp; vision insurance
 </li>
 <li>
 401(k) with company match
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Quarterly bonus
 </li>
 <li>
 Education assistance
 </li>
 <li>
 Holiday pay
 </li>
 <li>
 Paid time off
 
 
 </li>
 </ul>
 Physical Demands &amp; Work Conditions
 
 
 Lifting/Carrying: Ability to frequently lift, push, pull, and carry baggage and cargo weighing up to 50 pounds regularly, and occasionally up to 75 pounds or more. This often involves lifting items onto raised surfaces or into confined aircraft bins.
 
 
 Movement:
 
 
 <ul>
 <li>
 Frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods (up to 8-hour shifts or more).
 </li>
 <li>
 Ability to climb stairs/ladders and work in cramped or high places.
 </li>
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 Manual dexterity required for handling documents and operating equipment.
 
 
 </li>
 </ul>
 Driving/Operating Equipment: Must be able to operate various ground support equipment (GSE) such as tugs, belt loaders, and baggage carts, which requires a valid driver's license and the physical capability to do so safely.
 
 
 Vision/Hearing: Clear vision (including depth perception and peripheral vision) and hearing are required for monitoring flight information, communication via radio/headsets, and safety compliance in a noisy environment.
 
 
 Outdoor Exposure: The job is performed primarily outdoors in all weather conditions, including extreme heat, cold, rain, and snow.
 
 
 Noise and Environment: The work environment is very noisy, near active aircraft engines and ground support machinery, and may involve exposure to fumes, dust, and other airborne particles. Hearing protection is usually provided and required.
 
 
 Physical Capabilities Testing
 
 
 This position requires significant physical agility; you may be required to complete a Physical Capabilities Test post offer that will demonstrate your ability to:
 
 
 <ul>
 <li>
 Lift, carry, and place weighted standardized boxes, suitcases, or duffel bags from floor height to overhead.
 </li>
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 Climb steps carrying weighted standardized box, suitcase, or duffel bags.
 </li>
 <li>
 Sit and rotate to the left, right, and behind and visually identify a letter or number.
 </li>
 <li>
 Pull a weighted sled a standardized distance.
 
 
 </li>
 </ul>
 Union Information
 
 
 This position is part of a Collective Bargaining Agreement (CBA). Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. Therefore, the company cannot guarantee certain days off.
 
 
 
 EEO Statement
 
 
 
 McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
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