dynamics 365 solution architect

Cognizant

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 We are looking for an experienced Dynamics 365 Customer Service CRM Architect with strong airline and contact center expertise to lead the design and evolution of our enterprise customer service platform. The role focuses on Dynamics 365 Customer Service, Power Platform automation, and AI-driven service capabilities using Dynamics Copilot.
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 <li>
 Resource will own end-to-end CRM architecture, define solution intent and solution design, and establish architectural standards across the customer service ecosystem. This includes designing scalable case management processes for Guest Relations, Baggage Claims, Flight Disruptions, Refunds, Compensation, and premium service operations. Resource will ensure the platform is secure, compliant, high-performing, and available 24&times;7 to support airline operations.
 </li>
 <li>
 The role requires strong collaboration with stream architects, IT security, infrastructure, data teams, business stakeholders, product owners, and contact center leaders. Resource will act as the CRM design authority, reviewing customizations, integrations, and solution approaches while guiding teams toward best practices and efficient, high-quality implementations.
 </li>
 <li>
 Resource will architect and govern Power Platform solutions using Power Apps, Power Automate, Power Pages, and Power BI, defining ALM, environment strategy, DLP policies, and reusable patterns. Resource will also lead the adoption of Dynamics Copilot and Azure OpenAI to enable case summarization, smart routing, sentiment analysis, knowledge automation, and other AI-driven service enhancements. The role includes designing integrations with airline systems such as PNR/reservations, baggage and operations platforms, refund and finance systems, and customer feedback tools. You will define integration patterns using APIs and Azure Integration Services while driving CRM data quality, identity management, retention, and audit standards.
 </li>
 <li>
 Success in this role requires at least 10 years of experience with CRM or customer service platforms, including 5+ years hands-on with Dynamics 365 Customer Service. Airline or aviation contact center experience is essential, along with strong CRM&ndash;CCaaS(Nice) integration knowledge and hands-on Power Platform expertise. Experience implementing Copilot or AI-assisted customer service capabilities is required.
 </li>
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 Key technical skills include Dynamics 365 Customer Service, Omnichannel configuration, Power Apps, Power Automate, Power Pages, Power BI, Azure Integration Services, Azure OpenAI, security, performance optimization, and DevOps/ALM for Dynamics and Power Platform.
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 Strong communication, cross-team collaboration, and the ability to translate operational needs into scalable architecture are critical. Airline baggage systems, refund workflows, customer feedback platforms, and relevant Microsoft certifications are considered advantages.
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 </ul>
</div>

Dynamics 365- Solution Architect

Robusta

<div>About Octopus by RTG
Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
Currently, we are hiring a Microsoft Dynamics 365 Supply Chain Management Consultant for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.
The Microsoft Dynamics 365 Supply Chain Management Functional Consultant is responsible for implementing, configuring, and optimizing Inventory Management and Procurement &amp; Sourcing modules within Microsoft Dynamics 365. This role ensures that inventory and procurement processes are efficient, compliant, and fully aligned with business objectives, while delivering scalable and sustainable supply chain solutions.
Main Responsibilities<ul><li>
Requirements Gathering: Collaborate with business stakeholders to understand and document requirements related to inventory, procurement, and supply chain operations.
</li><li>Solution Design &amp; Configuration: Configure and customize Dynamics 365 Supply Chain Management modules, including Inventory Management and Procurement &amp; Sourcing, to meet business needs.
</li><li>Process Optimization: Analyze current inventory flows, procurement cycles, and vendor management processes, and recommend improvements and best practices.
</li><li>Implementation &amp; Deployment: Lead or support end-to-end implementation activities, including system setup, data migration, integrations, and cutover planning.
</li><li>User Training &amp; Support: Deliver end-user training sessions, develop user guides and documentation, and provide ongoing functional support.
</li><li>Testing &amp; Quality Assurance: Prepare test scenarios, execute functional testing, support user acceptance testing (UAT), and ensure solution quality and readiness.
</li><li>Continuous Improvement: Stay up to date with Dynamics 365 enhancements, recommend system improvements, and support post&ndash;go-live optimization initiatives.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, or a related field.
</li><li>Minimum of 3 years of hands-on experience with Microsoft Dynamics 365 Finance &amp; Operations (D365FO), specifically Supply Chain Management.
</li><li>Strong functional expertise in Dynamics 365 Supply Chain Management, with a focus on Inventory Management and Procurement &amp; Sourcing modules.
</li><li>Microsoft certifications such as Dynamics 365 Functional Consultant or Solution Architect are preferred.
</li><li>Proven experience configuring workflows, purchasing policies, vendor catalogs, inventory controls, and approval processes.
</li><li>Strong communication skills with the ability to engage and manage stakeholders effectively.
</li><li>Fluency in both Arabic and English is required.</li></ul></div>

Microsoft Dynamics 365 Supply Chain Management Consultant - Octopus by RTG

<div>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.
Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.
Job Overview
The Microsoft Dynamics 365 Senior Consultant is responsible for managing, enhancing, and optimizing Theeb&rsquo;s Dynamics 365 platform across all departments. The role ensures business alignment, drives continuous improvement, and leads integration efforts with other core systems such as CarPro, Salesforce, MuleSoft, and the Data Warehouse. This position combines technical expertise and business process knowledge to deliver scalable, efficient, and user-centric solutions that support Theeb&rsquo;s digital transformation goals
Job Responsibilities<ul><li>
Manage and support the overall Dynamics 365 environment, ensuring stability, functionality, and alignment with business needs.</li><li>
Collaborate with stakeholders to identify enhancement opportunities, define requirements, and implement solutions.</li><li>
Work with external partners and internal teams to deploy new modules and features.</li><li>
Ensure proper system configuration, data integrity, and security controls.</li><li>
Lead integrations between Dynamics 365 and other enterprise platforms (CarPro, Salesforce, MuleSoft, Data Warehouse).</li><li>
Conduct gap analysis and develop improvement plans for process optimization.</li><li>
Provide user training, documentation, and post-deployment support.</li><li>
Oversee change management, testing, and release management activities.</li><li>
Ensure compliance with IT policies, data governance, and audit requirements.</li><li>
Act as Theeb&rsquo;s subject matter expert on Dynamics 365 applications and related business processes.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Information Systems, Computer Science, or Business Administration.</li><li>
7+ years of experience in implementing and managing Microsoft Dynamics 365 (Finance, Operations, or CRM).</li><li>
Hands-on experience integrating Dynamics 365 with third-party systems and APIs.</li><li>
Preferred certifications: Microsoft Certified Dynamics 365 Functional Consultant or Solution Architect.</li><li>
Strong analytical, problem-solving, and project management skills.</li><li>
Excellent communication and stakeholder engagement abilities.</li><li>
Fluent in both Arabic and English</li></ul></div>

Microsoft Dynamics 365 Functional Consultant - Octopus by RTG

Microsoft Dynamics 365 Senior Financial Consultant - Octopus by RTG

COZMALABS

Lead Dynamics 365 CRM &amp; Power Platform DeveloperLocation: Doha | Type: Full-timeWe are looking for an experienced Lead Dynamics 365 CRM &amp; Power Platform Developer to design, develop, and deliver enterprise-grade solutions. The role involves leading technical delivery, mentoring developers, and working closely with business stakeholders to implement scalable and innovative solutions.Key Responsibilities<ul><li>Lead solution design and development on Dynamics 365 CE/CRM &amp; Power Platform.</li><li>Build and customize Power Apps (Canvas &amp; Model-Driven), Power Automate flows, Power Pages, Dataverse, and integrations.</li><li>Develop plugins, workflows, web resources, and PCF controls.</li><li>Collaborate with stakeholders to translate business needs into solutions.</li><li>Oversee DevOps, solution lifecycle, and ensure best practices.</li><li>Mentor and guide junior developers.</li></ul>Requirements<ul><li>5+ years of experience with Dynamics 365 CE/CRM &amp; Power Platform.</li><li>Strong skills in C#/.NET, JavaScript, Dataverse, Azure integrations.</li><li>Experience with solution architecture, ALM, and CI/CD pipelines.</li><li>Excellent communication and leadership skills.</li><li>Microsoft certifications (PL-400/PL-600) preferred.</li><li>Arabic profecieny is mandatory</li></ul>Why Join Us<ul><li>Work on impactful digital transformation projects.</li><li>Competitive salary and benefits.</li><li>Growth opportunities with the latest Microsoft technologies.</li></ul>Work Location: In person

CRM Developer

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
We are seeking an experienced Integration Manager to lead the design and implementation of integration solutions for a major eServices project. The project involves building a single-window portal using Angular, .NET APIs, Dynamics 365, and Power Platform, integrated with multiple entities through Azure-based architecture.
Key Responsibilities
Integration Architecture
Design and document integration architecture leveraging Azure APIM, Azure Functions, Azure Service Bus, and supporting resources.
Ensure compliance with government security and data privacy standards.
API &amp; Messaging
Develop and manage RESTful APIs using Azure API Management.
Implement message-based integration patterns using Azure Service Bus.
Dynamics 365 &amp; Power Platform
Configure and integrate Dataverse connectors and workflows.
Enable seamless data exchange between Dynamics 365 and external systems.
Azure Resource Management
Deploy and configure Azure resources (APIM, Functions, Service Bus, Storage, Redis Cache, Key Vault).
Optimize performance and scalability of integration components.
Security &amp; Governance
Implement OAuth2, Azure AD authentication, and role-based access control.
Manage secrets and certificates using Azure Key Vault.
Monitoring &amp; Maintenance
Set up monitoring tools (Azure Monitor, Application Insights) for integration health.
Troubleshoot and resolve integration issues proactively.
Collaboration
Work closely with frontend (Angular) and backend (.NET) teams.
Coordinate with government IT teams for external system integration.
Required Qualifications
Strong experience with Azure Integration Services: APIM, Functions, Service Bus.
Proficiency in .NET Core/C# for integration logic.
Hands-on experience with Dynamics 365 and Power Platform integration.
Knowledge of event-driven architecture, API orchestration, and message queuing.
Familiarity with OAuth2, Azure AD, and secure API design.
Experience with Azure DevOps for CI/CD pipelines.
Monitoring tools: Azure Monitor, Application Insights.
Preferred Qualifications
Microsoft Certified: Azure Solutions Architect Expert.
Microsoft Certified: Power Platform Solution Architect.
Experience in government or large-scale enterprise integration projects.
Soft Skills
Strong communication and documentation skills.
Ability to work in a multi-stakeholder government environment.
Problem-solving and analytical thinking.
Minimum years experience required
<ul><li>7-12
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Coaching and Feedback, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD) {+ 51 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date</div>

ETIC, Integration- Manager

Info center Network & Communications W.L.L.

* Deploy and manage Azure infrastructure (VMs, storage, networking)* Configure and support:* Configure and administer Azure Active Directory, Conditional Access, MFA, and identity governance* Microsoft 365 integration* Manage Virtual Networks (VNet), VPN, Firewall* Implement backup &amp; disaster recovery solutions* Monitor performance using Azure Monitor &amp; Log Analytics* Handle migrations (on-prem to Azure)* Deploy and manage Azure Security Centre, Defender for Cloud, and endpoint protection solutions* Provide L1/L2/L3 support to clients* Work with sales team for solution design &amp; presales* Prepare documentation and reports* Support Dynamics 365 deployments and integrations for clients in CRM/ERP environments* Perform cloud migration planning and execution (lift-and-shift, re-platform, re-architect).* Manage backup, disaster recovery, and business continuity solutions on Azure.* Ensure compliance with client and regulatory data residency and security requirements* Collaborate with sales teams to create Azure-based proposals and BOMs.* Stay current with Microsoft cloud technologies, certifications, and best practicesWork Location: In person

Cloud Engineer – Microsoft Azure

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