e commerce category manager

Jazp.com

<div><div><div><div>Category buyer
<div>United Arab Emirates, Dubai | Job ID:JJA0092 <div></div><div>Employment market insights</div></div>
</div><div>Posted August 20, 2025 
</div></div><div>Develop knowledge of supply/ demand trends and success drivers of your category. Establish relationships and negotiate deals with manufacturers and brands. Drive new product launches and additions in the category Responsible and accountable for ensuring products are registered, priced, and advertised accurately. Collaborate with operational teams to ensure healthy inventory levels while managing stock-out/ overstock risk. Identifying customer preferences, monitor market trends, competitor strategies and market supplies. Manage the entire PO process to ensure optimal inventory. Candidate with E-commerce/Sales background preferred. Intermediate Microsoft Office skill in Excel, Outlook. Demonstrated ability to handle multiple procurement activities concurrently and meet deadlines. Demonstrated ability to organize, prioritize and successfully execute tasks in accordance with departmental objectives. Up to date with modern purchasing methods, procedures, and specifications preparation. For more details : +91 7012709395,</div></div></div><div></div>

Category buyer

Amazon

<div>
 
 Description
 
 
 
 The Amazon Saudi Arabia Marketplace team is seeking a talented, customer-obsessed Category Merchant Manager (CMM) to help shape the future of our Home and Electronics marketplace. This role offers a unique opportunity to own substantial portions of our rapidly expanding Home and Electronics category P&amp;Ls while driving large-scale, high-visibility strategic projects across multiple teams.
 
 
 In this position, you'll take ownership of significant portions of our fast-growing Home and Electronics category P&amp;Ls, driving both top-line growth and bottom-line efficiency. But your impact will extend far beyond the numbers. You'll be the architect of strategic initiatives that redefine how third-party sellers engage with our Home and Electronics marketplace, crafting incentive frameworks that align seller success with customer satisfaction. Your influence will span across the organization, from collaborating with our Quality Assurance team to ensure the highest standards for electronics and home goods, to partnering with our Supply Chain experts to optimize the complex logistics of large home items and delicate electronics.
 
 
 The ideal candidate for this role brings a wealth of retail experience in Home and Electronics, coupled with a forward-thinking approach to digital commerce. You'll leverage your deep understanding of both categories to curate an unparalleled selection for our customers in Saudi Arabia. Your analytical prowess will be put to the test as you dive deep into data, unearthing insights that inform category growth strategies and drive decision-making at the highest levels of the organization. Most importantly, you'll be a collaborative leader, adept at navigating cross-functional partnerships and influencing senior stakeholders across Amazon's vast ecosystem.
 
 
 This is more than just a job &ndash; it's an opportunity to shape the future of Home and Electronics retail in the digital age within the Saudi Arabian market. You'll be at the intersection of technology, consumer behavior, and cultural preferences, developing expertise that spans from supply chain optimization to advanced analytics. If you're ready to bring your passion for Home and Electronics and your hunger for innovation to one of the world's most customer-centric companies, we want to hear from you. Join us in Saudi Arabia as we revolutionize the way the Kingdom shops for home goods and electronics.
 
 
 Key job responsibilities
 
 
 ATEGORY STRATEGIC PLANNING
 
 
 <ul>
 <li>
 Collaborate closely with Home and Electronics Leadership on planning and business strategy
 </li>
 <li>
 Drive a best-in-class shopping experience for customers in Home and Electronics categories
 </li>
 <li>
 Maximize unit sales and Gross Merchandise Sales (GMS) growth through timely analysis and action
 </li>
 <li>
 Optimize assortments across various home goods and electronics product lines
 </li>
 <li>
 Develop strategies to enhance seasonal offerings and stay ahead of technological trends
 
 
 </li>
 </ul>
 BUSINESS DEVELOPMENT
 
 
 <ul>
 <li>
 Partner with Marketplace teams to identify and recruit strategic sellers in Home and Electronics
 </li>
 <li>
 Focus on expanding category group selection offerings
 </li>
 <li>
 Develop frameworks to onboard and support small to mid-size brands in both categories
 </li>
 <li>
 Create incentive structures to attract top-tier national and international brands to the platform
 
 
 </li>
 </ul>
 CX AND SX IMPROVEMENT
 
 
 <ul>
 <li>
 Innovate with our sellers to drive optimal customer experience across the Home and Electronics 3P business
 </li>
 <li>
 Deploy the Amazon vision for Home and Electronics on the 3P side, ensuring seamless integration with 1P offerings
 </li>
 <li>
 Ensure customer experience parity between 1P and 3P items in both categories
 </li>
 <li>
 Collaborate with Quality Assurance teams to maintain highest standards for electronics and home goods
 </li>
 <li>
 Work with Supply Chain to optimize delivery experience for large home items and delicate electronics
 
 
 </li>
 </ul>
 A day in the life
 
 
 As HL CMM, you'll drive strategic decision-making through data-driven insights and market analysis. Your day involves monitoring category performance metrics, collaborating with sellers to optimize their offerings, and working with cross-functional teams to enhance the customer shopping experience. Key activities include reviewing daily sales performance, conducting seller business reviews, participating in supply chain optimization meetings, and developing strategies to expand product lines and stay ahead of technological trends. You'll focus on maintaining high-quality standards for home goods and ensuring that electronics offerings meet the latest industry specifications and consumer demands.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or above in business administration, finance, economics, computer science, data science, engineering, or other related field
 </li>
 <li>
 Experience influencing internal and external stakeholders
 </li>
 <li>
 Experience using strong customer service, communication, and interpersonal skills
 </li>
 <li>
 Experience that includes strong analytical skills, attention to detail, and effective communication abilities
 </li>
 <li>
 Experience with strong project management skills and the ability to thrive in a fast-paced environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's degree or above in management, business administration, economics, engineering, marketing
 </li>
 <li>
 Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in SQL Server/MySQL
 </li>
 <li>
 Experience managing multiple projects, prioritizing, planning, and managing time
 </li>
 <li>
 Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
 </li>
 <li>
 Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
 </li>
 <li>
 Experience working in a program management capacity and/or leading large-scale complex projects
 </li>
 <li>
 Knowledge of analytical reporting tools (ie Excel, Tableau)
 </li>
 <li>
 Knowledge of P&amp;L
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport
 
 
 Job ID: A10409685
</div>

Category Merchant Manager, 3P Hardlines SA

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Category Manager Assistant supports the Category Manager in executing strategies for product selection, pricing, promotions, and inventory management within the grocery e-commerce dark store operations. This role requires keen market awareness, data analysis skills, and the ability to collaborate cross-functionally to optimize category performance and ensure product availability aligns with customer demand.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Assist in Category Strategy Execution:
 
 
 
 <ul>
 <li>
 Support the implementation of category plans and strategies to drive sales growth, enhance product assortment, and improve market positioning.
 
 
 </li>
 </ul>
 
 Product Selection And Online Merchandising
 
 
 
 <ul>
 <li>
 Collaborate with the Category Manager to select products, manage product lifecycle, and execute merchandising strategies for optimal online presentation.
 
 
 </li>
 </ul>
 
 Supplier And Vendor Coordination
 
 
 
 <ul>
 <li>
 Assist in managing supplier relationships, coordinating product orders, and ensuring timely deliveries to maintain stock levels.
 
 
 </li>
 </ul>
 
 Pricing And Promotions Support
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of pricing strategies and promotional campaigns to boost sales and improve category margins.
 
 
 </li>
 </ul>
 
 Inventory Monitoring And Stock Management
 
 
 
 <ul>
 <li>
 Monitor stock levels and coordinate with supply chain teams to prevent stockouts and overstock situations.
 
 
 </li>
 </ul>
 
 Market And Competitor Analysis
 
 
 
 <ul>
 <li>
 Conduct market research and competitor analysis to identify trends, consumer needs, and opportunities for category expansion.
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyse sales data, track performance metrics, and generate reports to support decision-making and strategy adjustments.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with marketing, supply chain, and operations teams to ensure product availability, timely promotions, and a seamless customer experience.
 
 
 </li>
 </ul>
 
 Product Content Management
 
 
 
 <ul>
 <li>
 Ensure accurate and engaging product descriptions, images, and specifications are maintained on the e-commerce platform.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, Supply Chain Management, or a related field.
 
 
 </li>
 </ul>
 
 Professional Experience
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in category management, merchandising, or retail operations, preferably in the grocery or e-commerce industry.
 </li>
 <li>
 Familiarity with supplier coordination and inventory management.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office Suite (Excel, PowerPoint) and data analysis tools.
 </li>
 <li>
 Experience with e-commerce platforms and inventory management systems is a plus.
 
 
 </li>
 </ul>
 
 Communication And Collaboration
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Ability to work effectively in a fast-paced, team-oriented environment.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Category Management and Merchandising Support
 </li>
 <li>
 Supplier Coordination and Relationship Management
 </li>
 <li>
 Data Analysis and Reporting
 </li>
 <li>
 Pricing and Promotions Strategy
 </li>
 <li>
 Inventory and Stock Management
 </li>
 <li>
 Market Research and Competitor Analysis
 </li>
 <li>
 Cross-functional Team Collaboration.
 </li>
 <li>
 Product Content and E-commerce Platform Management
 </li>
 <li>
 Time Management and Organizational Skills
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Detail-oriented and highly organized
 </li>
 <li>
 Analytical mindset with problem-solving abilities
 </li>
 <li>
 Proactive and self-motivated
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to adapt in a fast-paced and dynamic environment
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Category Manager Assistant - Grocery E-commerce Retail (Dark Store)

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Category Manager Assistant supports the Category Manager in executing strategies for product selection, pricing, promotions, and inventory management within the grocery e-commerce dark store operations. This role requires keen market awareness, data analysis skills, and the ability to collaborate cross-functionally to optimize category performance and ensure product availability aligns with customer demand.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Assist in Category Strategy Execution:
 </li>
 <ul>
 <li>
 Support the implementation of category plans and strategies to drive sales growth, enhance product assortment, and improve market positioning.
 </li>
 </ul>
 <li>
 Product Selection and Online Merchandising:
 </li>
 <ul>
 <li>
 Collaborate with the Category Manager to select products, manage product lifecycle, and execute merchandising strategies for optimal online presentation.
 </li>
 </ul>
 <li>
 Supplier and Vendor Coordination:
 </li>
 <ul>
 <li>
 Assist in managing supplier relationships, coordinating product orders, and ensuring timely deliveries to maintain stock levels.
 </li>
 </ul>
 <li>
 Pricing and Promotions Support:
 </li>
 <ul>
 <li>
 Contribute to the development and execution of pricing strategies and promotional campaigns to boost sales and improve category margins.
 </li>
 </ul>
 <li>
 Inventory Monitoring and Stock Management:
 </li>
 <ul>
 <li>
 Monitor stock levels and coordinate with supply chain teams to prevent stockouts and overstock situations.
 </li>
 </ul>
 <li>
 Market and Competitor Analysis:
 </li>
 <ul>
 <li>
 Conduct market research and competitor analysis to identify trends, consumer needs, and opportunities for category expansion.
 </li>
 </ul>
 <li>
 Data Analysis and Reporting:
 </li>
 <ul>
 <li>
 Analyse sales data, track performance metrics, and generate reports to support decision-making and strategy adjustments.
 </li>
 </ul>
 <li>
 Cross-Functional Collaboration:
 </li>
 <ul>
 <li>
 Work closely with marketing, supply chain, and operations teams to ensure product availability, timely promotions, and a seamless customer experience.
 </li>
 </ul>
 <li>
 Product Content Management:
 </li>
 <li>
 Ensure accurate and engaging product descriptions, images, and specifications are maintained on the e-commerce platform.
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, Supply Chain Management, or a related field.
 
 
 </li>
 </ul>
 
 Professional Experience
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in category management, merchandising, or retail operations, preferably in the grocery or e-commerce industry.
 </li>
 <li>
 Familiarity with supplier coordination and inventory management.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office Suite (Excel, PowerPoint) and data analysis tools.
 </li>
 <li>
 Experience with e-commerce platforms and inventory management systems is a plus.
 
 
 </li>
 </ul>
 
 Communication And Collaboration
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Ability to work effectively in a fast-paced, team-oriented environment.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Detail-oriented and highly organized
 </li>
 <li>
 Analytical mindset with problem-solving abilities
 </li>
 <li>
 Proactive and self-motivated
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Category Manager Assistant - Grocery E-commerce Retail

Simcoe IT

Job Title: E-Commerce ManagerLocation: Bedian Road Lahore Salary: PKR 100,000 &ndash; 150,000 Experience Required: 3+ YearsJob OverviewWe are looking for a results-driven E-Commerce Manager to oversee and scale online sales channels for a premium lifestyle brand. The ideal candidate will be responsible for managing the end-to-end e-commerce ecosystem, optimizing customer journeys, and driving revenue growth through data-driven strategies.Key Responsibilities<ul><li>Manage and optimize the company&rsquo;s e-commerce website and marketplaces</li><li>Develop strategies to increase online sales, conversion rates, and average order value</li><li>Oversee product listings, pricing, and inventory coordination</li><li>Analyze website performance, traffic, and sales data</li><li>Collaborate with marketing team on digital campaigns and promotions</li><li>Improve user experience (UX/UI) and customer journey</li><li>Manage payment gateways, order processing, and fulfillment coordination</li><li>Leverage analytics and AI tools for forecasting and optimization</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, E-commerce, or related field</li><li>4+ years of experience in e-commerce management</li><li>Strong understanding of Shopify/WooCommerce or similar platforms</li><li>Experience with digital marketing and performance analytics</li><li>Data-driven mindset with strong analytical skills</li><li>Familiarity with AI tools and automation</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in e-commerce management?</li><li>Which platforms have you worked on (Shopify, Woo Commerce, etc.)?</li><li>Which analytics or AI tools have you used for performance tracking?</li><li>Have you managed an e-commerce store end-to-end?</li><li>Please share Current and Expected Salary</li><li>Please specify your current notice period and earliest available joining date.</li></ul>Work Location: In person

E-Commerce Manager

Luminey

E-Commerce Executive (Shopify &amp; Meta Ads)DepartmentMarketing / E-CommerceLocation: DHA Phase 3Job SummaryWe are looking for a highly motivated and detail-oriented E-Commerce Executive to manage and grow our online sales channels. The ideal candidate should have hands-on experience with Shopify store management and Meta Ads (Facebook &amp; Instagram) campaign execution. The role requires a strong understanding of digital marketing, e-commerce operations, and performance optimization to drive revenue growth and enhance customer experience.Key ResponsibilitiesE-Commerce Operations<ul><li>Manage and maintain the Shopify website, including product listings, collections, pricing, promotions, and inventory updates.</li><li>Ensure accurate product information, images, and descriptions are uploaded and regularly updated.</li><li>Monitor website performance and user experience to improve conversion rates.</li><li>Coordinate with logistics and customer service teams to ensure smooth order processing and fulfillment.</li><li>Handle website content updates and promotional campaigns.</li></ul>Meta Advertising<ul><li>Plan, create, launch, and optimize Facebook and Instagram advertising campaigns.</li><li>Manage ad budgets and monitor campaign performance to maximize ROI and ROAS.</li><li>Conduct audience research, retargeting campaigns, and lookalike audience creation.</li><li>Perform A/B testing on ad creatives, copy, and targeting strategies.</li><li>Analyze campaign metrics and prepare performance reports with actionable insights.</li></ul>Analytics &amp; Reporting<ul><li>Track and analyze website traffic, sales performance, and customer behavior.</li><li>Monitor key performance indicators (KPIs) including conversion rate, ROAS, CAC, and customer retention.</li><li>Generate weekly and monthly performance reports.</li><li>Identify opportunities for growth and recommend strategies to increase online sales.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field.</li><li>2&ndash;4 years of experience in e-commerce management and digital marketing.</li><li>Proven experience managing Shopify stores.</li><li>Strong hands-on experience with Meta Ads Manager (Facebook &amp; Instagram Ads).</li><li>Knowledge of Google Analytics, Google Tag Manager, and basic SEO principles.</li><li>Understanding of e-commerce best practices and online customer journeys.</li></ul>Skills Required<ul><li>Shopify Store Management</li><li>Meta Ads Campaign Management</li><li>Digital Marketing &amp; Performance Marketing</li><li>Data Analysis &amp; Reporting</li><li>Conversion Rate Optimization (CRO)</li><li>Excellent Communication &amp; Coordination Skills</li><li>Problem-Solving and Attention to Detail</li></ul>Key Performance Indicators (KPIs)<ul><li>Online Sales Revenue Growth</li><li>Return on Ad Spend (ROAS)</li><li>Website Conversion Rate</li><li>Customer Acquisition Cost (CAC)</li><li>Traffic Growth and Customer Retention</li><li>Campaign Performance and Lead Generation</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary</li><li>Performance-based incentives</li><li>Professional development opportunities</li><li>Health and other company benefits as per policy</li></ul>Work Location: In person

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

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