e commerce operations coordinator

SAPH Solutions

We are looking for a detail-oriented and proactive E-commerce Operations &amp; Delivery Coordinator to manage our Shopify store's order lifecycle. Your primary mission will be to ensure every order placed is successfully delivered. You will be the bridge between our customers, our warehouse, and our courier partners. The ideal candidate is a &quot;problem-solver&quot; who can anticipate delivery failures and take immediate action to resolve them, directly contributing to a lower return ratio and high customer satisfaction.Key Responsibilities<ul><li>Order Verification: Review all incoming Shopify orders for address accuracy. Contact customers via WhatsApp/Phone to confirm incomplete addresses or verify high-value/COD orders before dispatch.</li><li>Logistics Monitoring: Use courier portals and Shopify apps to track every shipment in real-time.</li><li>NDR Management: Proactively manage Non-Delivery Reports (NDR). When a delivery fails (e.g., &quot;customer not available&quot; or &quot;incorrect address&quot;), immediately coordinate with the customer and the courier to schedule a successful reattempt.</li><li>Customer Support: Respond to customer inquiries regarding order status, delivery timelines, and tracking details across WhatsApp, Email, and Social Media.</li><li>Returns Reduction: Analyze reasons for returns and implement strategies (like pre-shipment calls or address cleanup) to minimize the Return to Origin (RTO) percentage.</li><li>Courier Coordination: Maintain a daily relationship with courier account managers to escalate delayed shipments or resolve delivery disputes.</li><li>Data Reporting: Maintain a daily log of dispatched vs. delivered orders and report weekly on return rates and average delivery times.</li></ul>Required Skills &amp; Qualifications<ul><li>Platform Expertise: Proven experience using Shopify (order management, apps, and fulfillment).</li><li>Communication: Exceptional verbal and written communication skills (English/Local Language). Must be comfortable making outbound calls to customers and couriers.</li><li>Tech Savvy: Familiarity with courier tracking portals (e.g., Leopards, TCS, BlueEx, or international equivalents) and communication tools like WhatsApp Business.</li><li>Analytical Mindset: Ability to spot patterns in why orders are failing and suggest process improvements.</li><li>Time Management: Fast response time is critical; you must be able to multitask in a fast-paced environment.</li></ul>Benefits<ul><li>Performance-based bonuses linked to the reduction of RTO (Return) ratios.</li><li>Opportunity to grow within a fast-scaling e-commerce brand.</li></ul>Pay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

E-commerce Operations & Delivery Coordinator

wibi

Job Title: Senior E-commerce CoordinatorJob Overview:We are looking for a Senior E-commerce Coordinator to handle and execute daily e-commerce operations across our website and marketplaces. This role focuses on ensuring smooth platform functioning, accurate product data, and effective campaign execution.Key Responsibilities:E-commerce Operations<ul><li>Manage daily operations across all e-commerce platforms (website, marketplaces, apps)</li><li>Ensure product listings, pricing, and stock are updated correctly</li><li>Monitor order flow and ensure smooth processing</li></ul>Product &amp; Catalog Management<ul><li>Upload and manage product listings (titles, descriptions, images)</li><li>Maintain proper categorization and product attributes</li><li>Ensure listings are optimized and error-free</li></ul>Marketing Execution<ul><li>Implement campaigns, offers, and promotions on website/app</li><li>Upload banners, landing pages, and promotional content</li><li>Ensure all campaigns go live correctly and on time</li></ul>Platform &amp; Technical Coordination<ul><li>Coordinate with developers for website/app updates</li><li>Report bugs, issues, and follow up until resolved</li><li>Ensure smooth user experience across the platform</li></ul>Optimization (Execution Level)<ul><li>Maintain best practices for product pages (images, content, structure)</li><li>Ensure website is updated with latest products and offers</li><li>Support improvements in overall platform usability</li></ul>Requirements:<ul><li>7+ years experience in e-commerce operations</li><li>Hands-on experience with Shopify, marketplaces, or similar platforms</li><li>Strong attention to detail and execution ability</li><li>Basic understanding of e-commerce workflows</li></ul>Preferred:<ul><li>Experience managing product catalogs</li><li>Familiarity with CMS tools, Excel, or backend panels</li><li>Ability to handle multiple tasks efficiently</li></ul>Work Location: In person

Senior Ecommerce Coordinator

Urban Shop Pk

Job Summary:We are looking for a proactive and detail-oriented Operations Coordinator to join our growing e-commerce team in Karachi. This is a full-time, on-site position where you will be responsible for ensuring smooth daily operations, handling customer issues, tracking nationwide deliveries, and managing product listings. You will play a vital role in keeping our logistics efficient and our customers satisfied.Key Responsibilities:<ul><li>Customer Care &amp; Complaint Handling: Manage customer complaints effectively and provide timely resolutions.</li><li>Shipment Tracking: Track all dispatched shipments across Pakistan (approx. 40&ndash;50 per day) and ensure deliveries are completed within KPIs.</li><li>Dispatch Notifications: Immediately inform consignees via message after shipment dispatch.</li><li>Customer Queries: Respond promptly to sales-related questions via WhatsApp and maintain professional communication.</li><li>Reporting: Submit daily operational reports to the line manager.</li><li>Analytics: Prepare weekly and monthly analytical reports for shipment tracking and confirmations.</li><li>Product Management: Update website listings daily by uploading new products and marking items as in-stock/out-of-stock.</li><li>Back-Up Role: In the absence of the Phone Verification Officer, support with order confirmations and courier portal booking (approx. 40&ndash;50 shipments).</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (12th grade) or equivalent</li><li>At least 1 year of relevant experience in e-commerce operations/logistics</li><li>Strong proficiency in MS Word and MS Excel</li><li>Good English writing and communication skills</li><li>Clear, confident voice for professional phone communication</li><li>Highly organized and able to manage multiple tasks efficiently</li></ul>Compensation &amp; Benefits:<ul><li>Salary: PKR 40,000 &ndash; 45,000 per month</li><li>Travel Allowance: Monthly Fuel / Conveyance Allowance will be provided as per Company Policy</li><li>Attendance Bonus: PKR 2,500 per month for full attendance</li><li>Provident Fund Deduction: PKR 2,000</li><li>Annual Leaves: 12</li><li>Work Culture: Supportive, friendly environment with opportunities for growth</li></ul>Work Schedule &amp; Location:<ul><li>Work Type: Full-time, on-site</li><li>Timings: 12:00 PM &ndash; 10:00 PM (Monday to Saturday, 10-hour shift)</li><li>Location: Falak Corporate City, Talpur Road, beside I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office, Karachi</li></ul>We welcome applicants of all backgrounds. While this role is well-suited for energetic early-career professionals (ages 18&ndash;25), all qualified candidates are encouraged to apply.Pay: Rs40,000.00 - Rs45,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you know how to use MS Excel at an intermediate level, including formulas?</li><li>Are you proficient in English writing skills?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Operations Coordinator – E-Commerce

Pelosishop LLC

Are you a digital native with a passion for retail and a knack for organization? Pelosishop LLC is on a mission to redefine the e-commerce experience in Qatar, and we need an E-commerce Coordinator to help us get there. This isn&rsquo;t just a desk job; it&rsquo;s an opportunity to be at the controls of a growing online brand, managing everything from product launches to customer delight. If you love seeing real-time results from your work and want to grow with a fast-paced team, we want to meet you.About the CompanyPelosishop LLC is a burgeoning retail player in the Qatar market, focused on delivering high-quality products with a seamless digital experience. We believe that shopping should be intuitive, fast, and fun. As we scale our operations, we are building a team of innovators who aren't afraid to try new ideas and take ownership of the digital storefront.Why Work With Us?<ul><li>Real Impact: Your work directly affects our sales and customer satisfaction every single day.</li><li>Growth Potential: We are a growing company that prefers to promote from within as we expand our digital footprint.</li><li>Supportive Culture: Work in a friendly, high-energy environment where your voice is heard.</li><li>Work-Life Balance: We respect your time with a standard Sunday-to-Thursday work week and options for hybrid flexibility once you&rsquo;re settled.</li></ul>Key Responsibilities<ul><li>Product Catalog Management: Upload and update product listings, ensuring descriptions are accurate, engaging, and SEO-friendly.</li><li>Order Oversight: Monitor daily orders to ensure smooth processing, from payment verification to final delivery.</li><li>Content Coordination: Collaborate with the marketing team to execute seasonal promotions, banners, and homepage updates.</li><li>Inventory Syncing: Work closely with the warehouse team to ensure online stock levels reflect real-world inventory.</li><li>Customer Journey Support: Track website performance and troubleshoot minor technical issues to keep the shopping experience seamless.</li><li>Data Reporting: Assist in preparing weekly reports on sales trends, website traffic, and customer behavior.</li></ul>Skills and Requirements<ul><li>Platform Knowledge: Experience with e-commerce platforms (such as Shopify, Magento, or WooCommerce) is highly valued.</li><li>Analytical Mindset: Familiarity with Google Analytics to track what&rsquo;s working and what&rsquo;s not.</li><li>Digital Marketing Basics: An understanding of SEO principles and how to make products &quot;findable&quot; online.</li><li>Attention to Detail: A &quot;eagle eye&quot; for typos in listings or discrepancies in inventory counts.</li><li>Communication: Strong English communication skills are required; Arabic is a helpful advantage for the local market.</li><li>Experience: 1&ndash;2 years in a digital retail or administrative role is preferred, but we value talent and drive above all.</li></ul>Apply NowReady to take the lead in Qatar&rsquo;s e-commerce scene? We&rsquo;ve kept our application process simple because we know your time is valuable. Send us your CV and a quick note about why you&rsquo;re excited about e-commerce. We review applications daily and can&rsquo;t wait to see what you bring to the Pelosishop LLC team.Join Pelosishop LLC and help us build Qatar&rsquo;s favorite online shop. Apply Today.نوع الوظيفة: دوام كامل, دائمالراتب المدفوع: QAR٦٬٥٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

E-commerce Coordinator

SIAR Digital

Responsibilities: - Performing QA on Shopify product creation, collections, and product population. - Maintaining accurate and updated Shopify product listings. - Preparing operational reports and managing data in Google Sheets. - Managing courier coordination, delivery tracking, and resolving operational issues.Requirements: - Bachelor&rsquo;s degree (Minnimum Qualification). - Experience or understanding of courier operations/logistics coordination. - Working knowledge of Shopify, especially product listing and population. - Excel/Google Sheets skills (including basic formulas). - Good communication and follow-up skills. - Ability to handle multiple operational tasks efficiently. - Prior experience in e-commerce operations will be an added advantage.Pay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Executive - QA & Reporting (Fulfillment)

Clive Shoes

Clive Shoes LLC is a leading footwear company headquartered in Al Wakrah, Qatar. We specialize in delivering stylish, high-quality shoes through innovative e-commerce platforms, ensuring convenience, reliability, and customer satisfaction. Our mission is to combine fashion, technology, and customer focus to provide seamless online shopping experiences.Position Overview We are seeking an E-commerce Marketing Coordinator to oversee and manage digital marketing initiatives for our online footwear business. This role requires a creative and detail-oriented professional with strong organizational skills, e-commerce knowledge, and the ability to coordinate between marketing, sales, and customer service teams. The E-commerce Marketing Coordinator will play a key role in driving online engagement and maintaining Clive Shoes LLC&rsquo;s reputation for excellence in footwear retail.Key Responsibilities<ul><li>Coordinate digital marketing campaigns across social media, email, and e-commerce platforms.</li><li>Manage product listings, promotions, and online advertising initiatives.</li><li>Liaise with suppliers, logistics partners, and internal teams to ensure timely delivery of marketing content.</li><li>Maintain accurate records of campaign performance, customer engagement, and sales data.</li><li>Prepare reports on e-commerce marketing performance and recommend improvements.</li><li>Assist in organizing product launches, seasonal promotions, and online engagement programs.</li><li>Ensure compliance with Qatar&rsquo;s retail and e-commerce regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.</li><li>2&ndash;4 years of experience in e-commerce marketing, retail operations, or digital advertising.</li><li>Strong knowledge of online retail platforms, SEO, and social media marketing.</li><li>Excellent communication, organizational, and analytical skills.</li><li>Proficiency in MS Office Suite, e-commerce tools, and CRM systems.</li><li>Ability to manage multiple tasks and deliver under deadlines.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a dynamic Qatar-based footwear company.</li><li>Professional development and career advancement opportunities.</li><li>A collaborative and innovation-driven work environment.</li></ul>How to Apply Interested applicants may send their CV and cover letter via Indeed or directly to the company&rsquo;s recruitment team, highlighting their experience in e-commerce marketing and achievements in driving online retail success.Job Type: Full-timePay: Up to QAR650,000.00 per yearWork Location: In person

E-commerce Marketing Coordinator

Search 10000+ E commerce operations coordinator jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 e commerce operations coordinator jobs Near Me

E-commerce Operations & Delivery Coordinator

Senior Ecommerce Coordinator

Operations Coordinator – E-Commerce

E-commerce Coordinator

Executive - QA & Reporting (Fulfillment)

E-commerce Marketing Coordinator

Senior Ecommerce Coordinator