e commerce operations manager

International Group of Aamina

Position: Operations Manager (FEMALE )Location: Kuwait City &ndash; Central Kitchen (On-Site) Salary: KD 650 &ndash; 700/month Gender: Preferably Female Visa ; 18 Normal onlyAbout the RoleWe are seeking a highly organized and bilingual Operations Manager to oversee daily kitchen and operational activities. The ideal candidate will manage a small team (4&ndash;6 members), handle inventory, coordinate GCC shipments, ensure smooth order fulfillment, and support e-commerce operations &mdash; all while maintaining compliance with GCC food safety standards.This role reports directly to the Founder.Key Responsibilities<ul><li>Oversee daily operations and ensure smooth workflow</li><li>Manage and supervise a team of 4&ndash;6 staff</li><li>Handle inventory control, stock planning, and procurement coordination</li><li>Manage order fulfillment and dispatch processes</li><li>Coordinate GCC shipments and ensure compliance with regulations</li><li>Oversee e-commerce operations (Shopify or similar platforms)</li><li>Prepare reports and track operational performance</li><li>Support sales and business growth initiatives</li></ul>Key Requirements✅ 3&ndash;4 years of experience in operations (F&amp;B or e-commerce preferred) ✅ Bilingual: Arabic &amp; English (mandatory) ✅ Proficiency in Shopify or similar e-commerce platforms ✅ Strong leadership, communication, and organizational skills ✅ Knowledge of GCC logistics and compliance is an advantage ✅ Bachelor&rsquo;s degree or equivalent qualificationJob Type: Full-timePay: KD650.000 - KD700.000 per monthWork Location: In person

Operations Manager (Central Kitchen )

Nexus Souls Trading Qatar

Lead a High-Growth E-commerce OperationStep into a role where your decisions directly impact revenue, growth, and customer experience.At Nexus Souls Trading Qatar, we are expanding our digital presence and looking for an E-commerce Manager who can take ownership of our online business, scale performance, and drive measurable results.This is more than a management role &mdash; it&rsquo;s an opportunity to build, optimize, and lead a growing e-commerce ecosystem in one of the region&rsquo;s dynamic markets.What Makes This Role Attractive<ul><li>Competitive, transparent salary package</li><li>Performance-based bonuses tied to results</li><li>Real ownership of e-commerce strategy and execution</li><li>Opportunity to lead digital transformation initiatives</li><li>Career advancement into senior leadership roles</li><li>Exposure to multi-channel e-commerce (website + marketplaces)</li><li>Work with a fast-moving, growth-focused team</li></ul>Your Impact in the First 90 Days<ul><li>Audit and optimize existing e-commerce platforms</li><li>Identify quick wins to improve conversion rates and sales</li><li>Launch or refine digital marketing campaigns</li><li>Improve product listings and customer journey</li><li>Establish clear KPIs and reporting dashboards</li><li>Align inventory and logistics with online demand</li></ul>Key Responsibilities<ul><li>Own end-to-end e-commerce operations and performance</li><li>Drive revenue growth through data-driven strategies</li><li>Manage website platforms (Shopify, WooCommerce, or similar)</li><li>Oversee marketplace operations (Amazon, Noon, etc.)</li><li>Plan and execute promotions, campaigns, and seasonal offers</li><li>Optimize product pages (SEO, images, descriptions, pricing)</li><li>Monitor customer journey and reduce cart abandonment</li><li>Analyze performance metrics and generate actionable insights</li><li>Collaborate with marketing for paid ads and organic growth</li><li>Coordinate with logistics to ensure timely fulfillment</li><li>Maintain accurate inventory visibility across channels</li><li>Lead and mentor junior team members or external partners</li><li>Ensure excellent online customer experience and retention</li></ul>High-Demand Skills That Will Set You Apart<ul><li>E-commerce platform expertise (Shopify, Magento, WooCommerce)</li><li>Marketplace management (Amazon, Noon, etc.)</li><li>Strong knowledge of SEO, SEM, and paid advertising</li><li>Google Analytics and performance tracking tools</li><li>Conversion Rate Optimization (CRO)</li><li>Email marketing and CRM systems</li><li>Data analysis and reporting</li><li>Product merchandising and pricing strategy</li><li>Inventory and supply chain coordination</li><li>UX/UI understanding for e-commerce websites</li><li>Project management and multitasking</li><li>Leadership and team collaboration</li></ul>Minimum Requirements (Realistic &amp; Candidate-Friendly)<ul><li>3+ years of experience in e-commerce, digital marketing, or online sales</li><li>Proven track record of increasing online revenue or conversions</li><li>Familiarity with at least one major e-commerce platform</li><li>Strong analytical mindset with attention to detail</li><li>Good communication skills in English</li></ul>We value skills and results over rigid qualifications. If you meet most of the above, we encourage you to apply.Nice-to-Have (Not Required)<ul><li>Experience in Qatar or GCC market</li><li>Experience managing international shipping or cross-border e-commerce</li><li>Background in retail, trading, or consumer goods</li><li>Knowledge of automation tools or AI in e-commerce</li></ul>Benefits &amp; Perks<ul><li>Monthly salary + performance incentives</li><li>Paid annual leave</li><li>Career development and training opportunities</li><li>Supportive, growth-oriented work environment</li><li>Opportunity to build and lead your own team</li><li>Access to tools and resources for digital growth</li></ul>Work Environment<ul><li>Fast-paced but supportive</li><li>Results-driven culture</li><li>Open communication and collaboration</li><li>Opportunity to implement your ideas quickly</li></ul>Why Join Nexus Souls Trading QatarWe are not just hiring for a role &mdash; we are investing in a leader who will shape the future of our digital business.You will have the chance to:<ul><li>Make a direct impact on company revenue</li><li>Lead meaningful projects from day one</li><li>Grow into senior leadership roles</li><li>Work in a company that values innovation and initiative</li></ul>Strong Call to ActionReady to take control of a growing e-commerce operation and accelerate your career?Apply now and become part of Nexus Souls Trading Qatar&rsquo;s digital growth journey.We review applications actively &mdash; early applicants have a strong advantage.نوع الوظيفة: دوام كامل, عقد, دائم, لحديثي التخرج, مؤقت مدة العقد: 12 شهرالراتب المدفوع: QAR٦٠٫٠٠&nbsp;لكل ساعةعدد الساعات المتوقع: 20 في الأسبوعموقع العمل: بشكل شخصي

E-commerce Manager

Iberianz

E-commerce Support Manager<ul><li>Location: Karachi</li><li>Employment Type: Full-Time</li><li>Work Mode: Onsite</li><li>Working Days: Monday &ndash; Friday</li><li>Working Hours: 6:00 PM &ndash; 3:00 AM</li></ul>Role OverviewWe are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.Key Responsibilities<ul><li>Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.</li><li>Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.</li><li>Coordinate with logistics teams to ensure timely order fulfillment and delivery.</li><li>Monitor marketplace performance metrics and seller ratings to maintain high operational standards.</li><li>Develop and implement process improvements to enhance efficiency and reduce operational costs.</li><li>Manage product sourcing initiatives including private-label product launches and supplier negotiations.</li><li>Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.</li><li>Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.</li><li>Lead, mentor, and develop the support team to ensure high performance and operational excellence.</li></ul>Required Skills &amp; Expertise<ul><li>Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.</li><li>Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.</li><li>Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.</li><li>Experience with inventory management systems and order management systems.</li><li>Knowledge of e-commerce industry regulations, safety standards, and quality control practices.</li><li>Ability to optimize workflows, reduce costs, and improve operational efficiency.</li><li>Experience managing teams, including training, mentoring, and performance management.</li></ul>Preferred Experience<ul><li>Experience in private-label product sourcing and product launches.</li><li>Proven track record of increasing sales and improving marketplace performance.</li><li>Familiarity with digital advertising platforms and marketplace marketing tools.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

E-commerce Support Manager

Axecom Private Ltd.

We are looking for a dedicated E-commerce Project Manager to lead and manage e-commerce brand operations.This role involves overseeing product sourcing, launching new wholesale products, and ensuring smooth coordination across teams and processes.Timings: 8 PM &ndash; 5 AM (Monday &ndash; Friday)Location: Asia Pacific Trade Center, Opposite Millennium Mall, Gulistan-e-Johar, KarachiPosition: Onsite Pick &amp; Drop: Available for femalesKey Responsibilities: <ul><li>Plan, manage, and execute e-commerce brand projects</li><li>Coordinate with sourcing, listing, and operations teams</li><li>Monitor progress, timelines, and deliverables for products</li><li>Collaborate with suppliers and vendors to ensure timely procurement and shipping</li><li>Track performance metrics and report on project milestones</li><li>Ensure alignment with Amazon policies and operational best practices</li></ul>Requirements: <ul><li>Prior experience in e-commerce project management</li><li>Strong organizational and leadership skills</li><li>Understanding of Amazon Seller Central and FBA workflows</li><li>Excellent communication and time management abilities.</li><li>Minimum 1 year of experience required in Ecommerce project management</li></ul>Job Type: Full-timePay: From Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce project management: 1 year (Required)</li></ul>Work Location: In person

Project Manager - E-commerce (Female)

Luminey

Location: Gajjumata, Ferozepur Road, Lahore Job Type: Full-Time (Onsite)Job Overview: We are looking for a results-oriented and proactive E-Commerce Manager to lead and expand the online operations of our footwear brand. The ideal candidate will be responsible for managing all aspects of e-commerce, driving online sales growth, and delivering a seamless and engaging customer experience across digital platforms.Key Responsibilities:<ul><li>Manage day-to-day operations of the e-commerce website and online marketplaces</li><li>Optimize product listings, including images, descriptions, and pricing strategies</li><li>Monitor sales performance and implement initiatives to increase revenue</li><li>Collaborate with the marketing team to execute campaigns, promotions, and product launches</li><li>Oversee order processing, inventory coordination, and customer service activities</li><li>Analyze website traffic, customer behavior, and sales data to improve performance</li><li>Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment</li><li>Maintain a consistent, user-friendly, and high-quality brand presence across all digital channels</li></ul>Requirements:<ul><li>2&ndash;5 years of experience in e-commerce management, preferably within fashion or footwear</li><li>Hands-on experience with platforms such as Shopify, Daraz, Amazon, or similar marketplaces</li><li>Strong understanding of online sales strategies, digital merchandising, and conversion optimization</li><li>Analytical thinking with strong problem-solving abilities</li><li>Excellent communication and teamwork skills</li></ul>Preferred Skills:<ul><li>Knowledge of SEO, digital marketing, and social media advertising</li><li>Experience managing multiple online sales channels</li><li>Strong expertise in product content management and brand positioning</li></ul>Work Location: In person

E-Commerce Manager

Landmark Group

<div>
 <ul>
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 Collaborate with Central Supply Chain, Customer Service, E-Com Team, and Territory teams (FC &amp; OLM, Finance, Concept, and Store Retail) to enhance daily operations, performance, and turnaround time (TAT), while implementing new processes and projects.
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 Generate and analyze reports on:
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 Inventory levels and Sales performance
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 Click &amp; Collect operations
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 Online order fulfillment from retail stores
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 Ensure visibility of supply chain metrics across all hierarchy levels.
 </li>
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 Act as the single point of contact (SPOC) for all E-Commerce-related issues, coordinating with various departments for efficient problem resolution.
 </li>
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 Partner with the E-Commerce manager to develop processes for effective escalation management,
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 Reducing non-delivery rate (NDR) percentage through.
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 Manage and coordinate initiatives to improve Store Fulfillment Performance and Click &amp; Collect (COC) experience, focusing on optimizing turnaround time (TAT).
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 Oversee the return handling process for E-Commerce exclusive articles in stores to minimize order loss and enhance operational efficiency.
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 Monitor and analyze net sales performance by investigating reasons for cancellations and returns; collaborate with Tech and Supply Chain teams to implement mitigation strategies for sales growth.
 </li>
 <li>
 Monitor last-mile 1 &lt;Pls and implement corrective actions, including: Tracking order-to-attempt and order-to-delivery metrics to ensure timely fulfillment.
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 Assessing conversion rates and productivity to identify improvement opportunities.
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 Monitoring forward and return TAT for overall operational efficiency. Tracking cost per shipment to maintain budget compliance and optimize
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 costs.
 </li>
 <li>
 Reducing non-delivery rate (NDR) percentage through targeted initiatives. Manage vendor relationships and oversee financial operations, including:
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 Collaborate with Customer Service, Supply Chain, Retail, Concept, and Warehouse teams to enhance customer service experience and improve Net Promoter Score (NPS) ratings through rapid resolution of escalations.
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 <li>
 Overseeing vendor onboarding and 1&lt;YC processes for compliance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Facilitating contract signing and consolidating monthly attendance submissions from vendors.
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 Managing purchase orders (PO) and ensuring timely payments to vendors. Creating monthly provisions for financial planning and forecasting. Generating statements of accounts (SOA) for vendors to maintain transparency.
 </li>
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 Coordinate incentive payouts for drivers based on performance metrics to encourage productivity.
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 Handle petty cash and maintain accurate financial records for operations. Monitor costs against business share and provide insights to the finance team for strategic decision-making.
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 <li>
 Conduct monthly reconciliations to ensure accuracy in financial reporting and operations. Manage cash-on-delivery (COD) deposits from OLM and 3PL partners to ensure proper accounting practices are followed.
 </li>
 </ul>
 
 
</div>

Ecommerce Coordinator

ROYAL WRIST

About Royal WristRoyal Wrist is a premium retail and e-commerce brand specialising in Watches, Bags, and Perfumes. We operate across multiple channels &mdash; a high-traffic online store and two physical showrooms (DHA and Bahadurabad) &mdash; supported by a warehouse operation for stock management and dispatch. Our business is fast-paced, product-driven, and growing rapidly, and we pride ourselves on delivering a premium customer experience both online and in-store.About the RoleWe are looking for an experienced, driven, and highly organised E-Commerce Team Lead to own and manage our online operations end-to-end. This is a leadership role &mdash; you will be responsible for the full online order lifecycle (from order placement to delivery), real-time inventory visibility across all locations, stock movement coordination between showrooms and warehouse, courier management, and ensuring the team performs at a high standard daily.You are not just an executor &mdash; you are expected to think ahead, flag problems before they escalate, maintain clean operational data, and drive the team towards consistent, measurable performance. You will work closely with the Operations Manager, the Accounts team, and showroom staff to ensure seamless coordination across all channels.This role requires someone who is proactive, process-driven, and comfortable operating in a high-volume e-commerce environment alongside physical retail operations.Key Responsibilities1. Online Order Management▸ Own the complete online order lifecycle &mdash; from order received to delivered &mdash; without gaps or delays.▸ Monitor all incoming orders across platforms (website, social media, WhatsApp, marketplace listings) in real time.▸ Ensure all orders are processed, confirmed, packed, and dispatched same-day or within agreed SLAs.▸ Coordinate with the team to manage order queues, prioritise urgent orders, and resolve holds immediately.▸ Maintain an accurate and up-to-date daily order log / sales sheet tracking: order ID, product, channel, status, courier, and delivery outcome.▸ Escalate unresolved orders, payment issues, or customer complaints to the Operations Manager promptly.2. Inventory Management &amp; Visibility▸ Maintain real-time visibility of stock across all locations: Online Warehouse, DHA Showroom, and Bahadurabad Showroom.▸ Conduct or coordinate regular stock counts and reconcile physical stock against system records (Splendid / Devaj Software).▸ Identify low-stock products and raise replenishment requests before stockouts occur.▸ Flag dead stock, slow-moving SKUs, and ageing inventory to the Operations Manager for decision-making.▸ Ensure all stock movements are recorded accurately and in a timely manner in the system.▸ Work with the accounts team to ensure inventory records match financial records at month-end.3. Stock Movement &amp; Transfer Coordination▸ Coordinate and document all stock transfers between locations (Warehouse &harr; DHA &harr; Bahadurabad &harr; Online).▸ Ensure every transfer is properly recorded in the system with correct quantities, dates, and reasons.▸ Manage stock allocation for online orders &mdash; ensuring the right stock is reserved, picked, and dispatched from the correct location.▸ Handle returns: receive returned stock, inspect condition, update inventory system, and coordinate disposition (restock, repair, write-off).▸ Maintain a stock movement log that is accessible and updated daily.4. Courier Management &amp; Follow-Up▸ Build and maintain strong working relationships with all courier partners (TCS, Leopards, BlueEx, Trax, etc.).▸ Coordinate daily pickups &mdash; confirm pickup windows, prepare manifests, and ensure all parcels are dispatched on time.▸ Track all in-transit shipments and proactively follow up on delayed, lost, or held parcels.▸ Manage RTO (Return to Origin) process: receive, record, inspect, and restock or escalate returned items.▸ Monitor courier performance metrics: delivery rate, RTO %, average delivery time &mdash; and raise concerns to management.▸ Handle courier disputes, claims for lost/damaged parcels, and maintain documentation for all claims.▸ Lead the team in daily courier follow-up calls and ensure no shipment goes untracked beyond 48 hours.5. Sales Sheets &amp; Operational Reporting▸ Maintain daily, weekly, and monthly sales sheets covering: units sold, revenue by channel, category-wise breakdown, and order status summary.▸ Prepare and share daily end-of-day (EOD) operations reports with the Operations Manager covering: orders dispatched, pending, RTOs, and stock issues.▸ Track and report on key e-commerce KPIs: conversion actions, repeat order rate, RTO %, average order value (AOV), and dispatch TAT.▸ Coordinate with the accounts team to ensure sales data aligns with financial records.▸ Maintain organised filing of all operational records: courier manifests, GRNs, transfer notes, return logs, and daily reports.6. Team Leadership &amp; Daily Operations▸ Lead, supervise, and motivate the e-commerce operations team on a daily basis.▸ Set daily priorities, assign tasks, and ensure team members stay on track throughout the shift.▸ Conduct brief daily team stand-ups to align on order targets, pending tasks, and priorities.▸ Train new team members on processes, systems, and quality standards.▸ Monitor team performance, provide constructive feedback, and escalate performance issues to the Operations Manager.▸ Ensure the workspace (packing area, dispatch area) is organised, clean, and properly stocked with packaging materials at all times.7. Cross-Channel Coordination▸ Serve as the primary link between the online operation and the DHA / Bahadurabad showrooms for stock, order, and customer queries.▸ Coordinate with showroom staff for click-and-collect orders, showroom stock requests, and product transfers.▸ Coordinate with the marketing team to ensure product listings are accurate, in-stock items are correctly live, and out-of-stock items are handled promptly.▸ Liaise with the accounts team daily to ensure all online transactions, refunds, and adjustments are captured correctly.8. Customer Experience Oversight▸ Ensure all online orders are packed to Royal Wrist brand standards &mdash; correct product, proper packaging, branding materials included.▸ Coordinate with the customer service function to resolve delivery complaints, wrong items, or damaged goods quickly.▸ Monitor customer feedback related to delivery experience and share insights with management for process improvement.Requirements &amp; QualificationsEducation▸ Bachelor's degree in Business Administration, Supply Chain, Commerce, or a related field.▸ Equivalent experience in lieu of a degree will be considered for highly qualified candidates.Experience▸ Minimum 2&ndash;3 years of experience in e-commerce operations, order management, or supply chain in a product-based business.▸ Proven experience managing a team in an operations or e-commerce environment.▸ Prior experience in a retail + e-commerce combined business (physical + online) is strongly preferred.▸ Experience working with Pakistani courier companies (TCS, Leopards, BlueEx, Trax, etc.) is required.▸ Experience in fashion, accessories, luxury goods, watches, or lifestyle products is a significant advantage.Skills &amp; Competencies▸ Strong command of the end-to-end e-commerce order fulfilment process.▸ Excellent inventory management skills &mdash; comfortable working with stock in multiple locations simultaneously.▸ Proficient in Microsoft Excel / Google Sheets &mdash; VLOOKUP, pivot tables, data entry, basic formulas.▸ Familiarity with accounting/inventory software (Splendid, Devaj, or similar) is preferred.▸ Strong leadership and people management &mdash; able to keep a team focused, accountable, and motivated.▸ Highly organised with meticulous attention to detail &mdash; zero tolerance for data gaps or mismatches.▸ Strong communicator &mdash; confident coordinating with couriers, showrooms, accounts, and senior management.▸ Problem-solver who stays calm under pressure and finds solutions, not excuses.▸ Comfortable with a fast-paced, high-volume environment &mdash; especially around sale seasons and peak periods.Tools &amp; Platforms▸ Microsoft Excel / Google Sheets &mdash; advanced usage for sales sheets and reporting.▸ Splendid / Devaj Accounting &amp; Inventory Software &mdash; for stock records and order data.▸ Courier portals / tracking systems (TCS, Leopards, BlueEx, Trax, etc.).▸ WhatsApp Business, Instagram, and/or e-commerce platforms (Shopify or similar) for order management.▸ Basic comfort with shared drives (Google Drive / Dropbox) for document filing.Key Performance Indicators (KPIs)Performance will be reviewed monthly against these indicators.▸ Same-day dispatch rate: 95%+ of orders dispatched on same day by cut-off time.▸ RTO (Return to Origin) rate: maintained below agreed threshold (target varies by courier).▸ Inventory accuracy: physical stock matches system records within &plusmn;2% at month-end.▸ Daily sales sheet accuracy: no missing orders, correct channel allocation, zero data gaps.▸ Courier follow-up response time: all delayed shipments flagged and followed up within 48 hours.▸ Team punctuality and daily task completion rate.▸ EOD report delivered to Operations Manager every working day without fail.What We Offer▸ Competitive salary based on experience.▸ A leadership role with real ownership and visibility in a growing premium brand.▸ Direct exposure to multi-channel retail + e-commerce operations at scale.▸ A collaborative, performance-driven team environment.▸ Opportunity to grow with the business as we expand channels and product lines.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce Data Entry: 1 year (Preferred)</li></ul>Work Location: In person

E-commerce Team Lead

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