e commerce support specialist

TalentPop App

<div>
 
 Now Hiring: Email &amp; Chat Sales Support Specialist
 
 
 
 
 Remote | Full-Time | E-Commerce Accounts
 
 
 
 
 TalentPop App
 
 is expanding our remote team! We support fast-growing online brands by delivering thoughtful, high-quality customer experiences &mdash; and we&rsquo;re looking for a skilled
 
 Email &amp; Chat Customer Experience Specialist
 
 to join us.
 
 
 This role is 100% non-voice. If you&rsquo;re a strong writer, detail-oriented, and love solving customer concerns through email and live chat, we&rsquo;d love to meet you.
 
 
 
 APPLICATION INSTRUCTIONS &ndash; READ CAREFULLY
 
 
 
 
 To Be Considered, Please Follow These Steps Exactly
 
 
 
 <ul>
 <li>
 Select &ldquo;Brand Concierge&rdquo; as your chosen role during the application process.
 </li>
 <li>
 When prompted for the application code, enter: ECS-ECOM
 
 
 </li>
 </ul>
 
 Applications without the correct role selection and code will not be reviewed.
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Responding to customer inquiries via email and live chat in a timely, professional manner
 </li>
 <li>
 Assisting customers with order updates, tracking, returns, exchanges, and product questions
 </li>
 <li>
 Providing product recommendations and promoting relevant offers when appropriate
 </li>
 <li>
 Documenting customer interactions accurately in CRM systems
 </li>
 <li>
 Maintaining each brand&rsquo;s voice and tone in written communication
 </li>
 <li>
 Escalating complex issues to the appropriate teams when necessary
 </li>
 <li>
 Contributing ideas to improve response templates and workflows
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of remote experience in email/chat support, customer service, or e-commerce assistance
 </li>
 <li>
 Excellent written English with strong grammar and clarity
 </li>
 <li>
 Experience using tools like Shopify, Zendesk, Gorgias, Freshdesk, or similar platforms
 </li>
 <li>
 Strong time management and ability to handle multiple conversations at once
 </li>
 <li>
 Self-motivated and comfortable working independently
 
 
 </li>
 </ul>
 
 System Requirements
 
 
 
 <ul>
 <li>
 Personal computer or laptop (minimum i5 processor or equivalent)
 </li>
 <li>
 Reliable internet connection (minimum 15 Mbps download and upload speed)
 </li>
 <li>
 Quiet home workspace suitable for focused, uninterrupted work
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Competitive base pay with performance incentives
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Health stipend or HMO support (depending on location)
 </li>
 <li>
 Growth and promotion opportunities within the company
 </li>
 <li>
 Fully remote work environment with ongoing team support
 
 
 </li>
 </ul>
 If you&rsquo;re passionate about delivering exceptional written support and want to grow with a dynamic remote team, apply today and take the next step in your career with TalentPop!
</div>

Email & Chat Sales Support Specialist

COMPLETEFUL TECHNOLOGIES LLC

<div>Completeful is a fulfillment and logistics company supporting e-commerce sellers through production, warehousing, and order fulfillment services. In addition to our operational capabilities, we operate an internal app that integrates with e-commerce platforms to automate order routing and fulfillment. As we continue to grow, we are expanding our technology offerings, including plans to commercialize our internal order management system.
We are seeking a technically minded support professional who can deliver exceptional seller experience while confidently troubleshooting system and integration-related questions.
Position: Technical Seller Support Specialist 
Location: Lafayette, LA (On-site) 
Department: Seller Support
Overview
The Technical Seller Support Specialist serves as a primary point of contact for sellers using Completeful&rsquo;s app and order management systems. This role blends strong customer service skills with technical troubleshooting ability.
This is a customer-facing support role first and foremost. The ideal candidate is empathetic, solution-oriented, and confident communicating with business owners, while also being comfortable investigating integrations, system workflows, and order data to resolve technical questions.
This is not a traditional programming or development role. Instead, we are seeking someone with strong technical curiosity, systems thinking ability, and a genuine interest in how software tools function in real-world business environments.
Core Responsibilities
Seller Experience &amp; Communication (Primary Focus)<ul><li>
Respond promptly and professionally to seller inquiries across multiple platforms</li><li>
Maintain a calm, empathetic, and solution-oriented tone in all communications</li><li>
De-escalate concerns related to order syncing issues, delays, or system behavior</li><li>
Clearly explain technical issues in simple, non-technical language</li><li>
Set accurate expectations regarding resolution timelines</li><li>
Follow up proactively to ensure issues are fully resolved</li><li>
Accurately document all interactions and updates within the CRM</li><li>
Take ownership of issues from initial contact through resolution</li></ul>
Technical Troubleshooting &amp; Platform Support<ul><li>
Investigate and resolve issues related to:<ul><li>
App integrations with e-commerce platforms</li><li>
Order syncing and routing logic</li><li>
Configuration errors</li><li>
Data mismatches</li><li>
System workflow questions</li></ul></li><li>
Review logs, order history, and workflow triggers to identify root causes</li><li>
Replicate reported issues when possible and document reproduction steps</li><li>
Escalate confirmed system bugs with clear documentation</li><li>
Assist with testing new features and updates before release</li><li>
Support seller onboarding related to platform integrations</li></ul>
Continuous Improvement &amp; Growth<ul><li>
Identify recurring support themes and suggest process or system improvements</li><li>
Contribute to internal knowledge bases and troubleshooting documentation</li><li>
Adapt quickly as systems and workflows evolve</li><li>
Participate in expanding our technology platform as our order management system grows</li></ul>
Required Skills &amp; Qualifications<ul><li>
Excellent written communication skills</li><li>
Strong customer service instincts and emotional intelligence</li><li>
Ability to manage multiple support tickets simultaneously</li><li>
Strong problem-solving and analytical thinking skills</li><li>
High attention to detail</li><li>
Comfort using CRM systems, web-based platforms, and spreadsheets</li><li>
Ability to learn new systems quickly</li></ul>
Preferred (Not Required)<ul><li>
Experience supporting SaaS, e-commerce, or fulfillment platforms</li><li>
Familiarity with Shopify, Etsy, WooCommerce, or similar platforms</li><li>
Basic understanding of APIs, integrations, or automation workflows (no coding required)</li><li>
Experience with low-code / no-code tools</li><li>
Interest in AI tools or automation systems</li><li>
Familiarity with reviewing structured data such as CSV or JSON files</li></ul>
Ideal Candidate Profile
You may be a strong fit if you:<ul><li>
Enjoy helping people solve problems</li><li>
Naturally think in terms of systems and workflows</li><li>
Like investigating &ldquo;why&rdquo; something happened</li><li>
Stay calm when others are frustrated</li><li>
Have strong curiosity about how software tools function</li><li>
Prefer troubleshooting and improving systems rather than writing complex code</li></ul>
Work Environment<ul><li>
Office-based role with significant computer use</li><li>
Fast-paced environment supporting both operations and technology</li><li>
Opportunity to grow as our technology platform expands</li></ul></div>

Technical Seller Support Specialist

Imdad

<div>We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.
Job Responsibilities:<ul>
<li>Oversee daily e-store operations, including product listings, pricing, inventory, and order management.</li>
<li>Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.</li>
<li>Track stock levels and collaborate with supply chain and warehouse teams.</li>
<li>Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.</li>
<li>Manage order processing, payments, and on-time deliveries.</li>
<li>Handle customer inquiries across multiple channels (email, chat, phone, social media).</li>
<li>Collaborate with logistics and marketing teams to ensure seamless service delivery.</li>
<li>Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.</li> 
</ul> 
 
Requirements 
Minimum Qualifications:<ul>
<li>Bachelor&rsquo;s degree in business administration or equivalent.</li>
<li>Minimum of 2 years&rsquo; experience in Client Success, with a focus on e-commerce, online customer support, and order processing.</li>
<li>Strong customer service background with proven experience in remote client communication.</li>
<li>Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.</li>
<li>Excellent organizational, multitasking, and communication skills.</li>
<li>Ability to perform under pressure and manage multiple responsibilities effectively.</li>
 </ul>Required Skills:<ul>
<li>Active listening.</li>
<li>Excellent follow-up and short-hand typing skills.</li>
<li>Time Management skills.
</li><li>Very good communication skills (oral &amp; written), and ability to work well in a team.
</li><li>Patient, friendly, tactful and well presented.
</li><li>Good computer skills (MS. Office, Excel).</li>
<li>Excellent Arabic and English skills (Written &amp; spoken).</li></ul></div>

Client Success Specialist - Cairo

Mammar Digital Solutions LLP

Customer Support Executive (E-commerce)Company: Mammar Digital Solutions Job Type: Full-time | Entry-Level Location: Valanchery, Malappuram District, Kerala (Work from Office) Salary: ₹9,000 &ndash; ₹12,000 per month (based on experience and skills) Work Mode: In-office (Work From Home available after training period)About the RoleMammar Digital Solutions is a growing e-commerce company seeking a Customer Support Executive to manage customer communication and post-order support through email and online chat platforms.In this role, you will assist customers with order-related questions, delivery updates, returns, and refunds. The work process is structured and suitable for entry-level candidates who are looking for a stable position with long-term growth opportunities.Complete training will be provided on tools, workflows, and customer communication. Previous experience is not mandatory.Candidates residing in or near Valanchery (within approximately 15 km) are preferred due to daily office travel requirements.Key Responsibilities<ul><li>Handle customer inquiries via WhatsApp, email, and marketplace chat platforms</li><li>Resolve order-related issues including returns, refunds, and complaints</li><li>Coordinate with warehouse and logistics teams for shipment updates</li><li>Conduct post-sale follow-ups to ensure customer satisfaction</li><li>Maintain accurate customer records and basic reports</li><li>Collect customer feedback and assist with review management</li></ul>Eligibility &amp; Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma (any discipline)</li><li>0&ndash;1 year experience (Freshers welcome)</li><li>Strong communication skills in English and Malayalam (spoken and written)</li><li>Basic knowledge of Excel and computer applications</li><li>Good analytical and problem-solving skills</li><li>Customer-focused attitude with attention to detail</li><li>Immediate joiners preferred</li></ul>Preferred (Not Mandatory)<ul><li>Experience in e-commerce customer support</li><li>Familiarity with courier tracking, return, and refund processes</li></ul>Benefits<ul><li>Paid sick leave</li><li>Work From Home option after training (performance-based)</li><li>Structured training and learning support</li><li>Supportive team environment</li><li>Career growth opportunities in the e-commerce industry</li></ul>Job Types: Full-time, FresherPay: ₹9,000.00 - ₹12,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Location:<ul><li>Valancheri, Kerala (Preferred)</li></ul>Work Location: In person

Customer Support Executive

<div>
 
 We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily e-store operations, including product listings, pricing, inventory, and order management.
 </li>
 <li>
 Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.
 </li>
 <li>
 Track stock levels and collaborate with supply chain and warehouse teams.
 </li>
 <li>
 Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.
 </li>
 <li>
 Manage order processing, payments, and on-time deliveries.
 </li>
 <li>
 Handle customer inquiries across multiple channels (email, chat, phone, social media).
 </li>
 <li>
 Collaborate with logistics and marketing teams to ensure seamless service delivery.
 </li>
 <li>
 Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or equivalent.
 </li>
 <li>
 Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing.
 </li>
 <li>
 Strong customer service background with proven experience in remote client communication.
 </li>
 <li>
 Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.
 </li>
 <li>
 Excellent organizational, multitasking, and communication skills.
 </li>
 <li>
 Ability to perform under pressure and manage multiple responsibilities effectively.
 </li>
 
 </ul>
 
 &nbsp;
 
 Required Skills:
 
 
 <ul>
 <li>
 Active listening.
 </li>
 <li>
 Excellent follow-up and short-hand typing skills.
 </li>
 <li>
 Time Management skills.
 </li>
 <li>
 Very good communication skills (oral &amp; written), and ability to work well in a team.
 </li>
 <li>
 Patient, friendly, tactful and well presented.
 </li>
 <li>
 Good computer skills (MS. Office, Excel).
 </li>
 <li>
 Excellent Arabic and English skills (Written &amp; spoken).
 </li>
 </ul>
</div>

Client Success Specialist - Cairo - Egypt

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support ( E- Commerce )

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Email & Chat Sales Support Specialist

Technical Seller Support Specialist

Email & Chat Sales Support Specialist

Client Success Specialist - Cairo

Customer Support Executive

Client Success Specialist - Cairo - Egypt

Customer Support ( E- Commerce )