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e learning specialist

Classera

<div>
 The
 
 Partner Success Supervisor (Activation Supervisor)
 
 role is essentially about
 
 ensuring that schools and educational institutions fully adopt and actively use Classera&rsquo;s platform and services
 
 after signing the contract, while also supporting them to get the most value out of the system.
 
 
 Here&rsquo;s a
 
 clear, simplified breakdown
 
 of the job based on what you provided:
 
 
 
 Main Purpose of the Role
 
 
 
 To work closely with assigned schools to
 
 activate, train, and support
 
 them in using all features of the Classera system, ensuring smooth digital transformation, high adoption rates, and ongoing engagement. The role bridges
 
 project implementation, customer training, account management, and basic technical support
 
 .
 
 
 
 Key Responsibilities
 
 
 
 
 Activation &amp; Adoption
 
 
 
 <ul>
 <li>
 Develop and execute yearly activation plans for each school (activities, events, digital tools).
 </li>
 <li>
 Ensure schools set up the platform correctly (students, teachers, parents, classes, schedules).
 </li>
 <li>
 Train school staff (teachers, administrators, supervisors) on how to use the system.
 </li>
 <li>
 Follow up on activation of all platform features (assignments, tests, virtual classrooms, digital content, mobile apps, etc.).
 
 
 </li>
 </ul>
 
 Ongoing School Support
 
 
 
 <ul>
 <li>
 Make regular school visits and online meetings (weekly/bi-weekly).
 </li>
 <li>
 Provide first-line problem solving and escalate issues to technical support when necessary.
 </li>
 <li>
 Monitor and ensure timely resolution of support tickets.
 </li>
 <li>
 Support schools in running competitions, initiatives, and events.
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track activation and usage rates in the CRM.
 </li>
 <li>
 Prepare and share reports with school management (weekly, monthly, quarterly, yearly).
 </li>
 <li>
 Analyze data to identify improvement areas and adjust activation strategies.
 
 
 </li>
 </ul>
 
 Relationship &amp; Account Management
 
 
 
 <ul>
 <li>
 Maintain strong relationships with school leaders, owners, and key staff.
 </li>
 <li>
 Work towards high customer satisfaction and contract renewals
 </li>
 <li>
 Identify additional needs and upsell other education partner services.
 
 
 </li>
 </ul>
 
 Collaboration
 
 
 
 <ul>
 <li>
 Coordinate with the Partner Success Manager, General Manager, training, marketing, and product teams.
 </li>
 <li>
 Assist marketing with case studies, success stories, and identifying new opportunities.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience: 0&ndash;3 years in LMS/e-learning platforms (Classera experience is a plus).
 </li>
 <li>
 Education: Bachelor&rsquo;s degree (preferably in education, instructional technology, or related fields).
 </li>
 <li>
 Technical Skills: Proficiency in Microsoft Office, LMS systems, and basic project management.
 </li>
 <li>
 Soft Skills: Strong communication, relationship building, problem-solving, training, and time management.
 </li>
 <li>
 Languages: Full proficiency in Arabic and English.
 
 
 </li>
 </ul>
 You&rsquo;re the
 
 bridge between the technology and the school
 
 &mdash;making sure they not only understand the tools but also love using them. You train, follow up, motivate, troubleshoot, and ensure the system becomes an essential part of their daily academic life.
</div>

e-Learning Specialist

The PM Office

<div>
 
 About the Role:
 
 
 We are looking for an
 
 E-commerce Growth Specialist with strong Shopify expertise
 
 to take ownership of our online growth strategy. The ideal candidate will have at least 3 years of proven experience in scaling e-commerce businesses, building and managing Shopify websites, and delivering measurable revenue growth.
 
 
 
 Location:
 
 Remote &ndash; Full-time
 
 
 Responsibilities:
 
 <ul>
 <li>
 Lead the
 
 growth strategy
 
 for the company&rsquo;s e-commerce website and sales channels.
 </li>
 <li>
 Build, customize, and optimize
 
 Shopify websites
 
 to ensure smooth user experience and high conversion rates.
 </li>
 <li>
 Drive
 
 traffic, engagement, and sales
 
 through data-driven growth tactics.
 </li>
 <li>
 Plan and execute
 
 performance marketing campaigns
 
 (Google Ads, Meta Ads, TikTok Ads, etc.).
 </li>
 <li>
 Implement
 
 conversion rate optimization (CRO), A/B testing, and funnel improvements
 
 .
 </li>
 <li>
 Use analytics tools (Google Analytics, Shopify Analytics, Hotjar, etc.) to track performance and identify growth opportunities.
 </li>
 <li>
 Manage and scale
 
 B2C &amp; B2B e-commerce accounts
 
 , achieving strong sales targets.
 </li>
 <li>
 Stay up to date with Shopify apps, integrations, and industry best practices.
 </li>
 <li>
 Work cross-functionally with design, content, and marketing teams to deliver impactful campaigns.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 Minimum
 
 3 years of experience
 
 in e-commerce growth and performance marketing.
 </li>
 <li>
 
 Strong expertise in Shopify
 
 : building, customizing, and managing e-commerce websites.
 </li>
 <li>
 Proven track record of delivering
 
 high growth and scaling online accounts
 
 .
 </li>
 <li>
 Deep understanding of
 
 SEO, SEM, paid media, and growth marketing tactics
 
 .
 </li>
 <li>
 Proficiency in Shopify apps, integrations, and third-party tools (Klaviyo, Oberlo, etc.).
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 </ul>
 
 
 
 
 
 
</div>

Growth Marketing Specialist

Arabian Academy

<div>
 
 
 ***Required: Graphic Designer with eLearning Experience and/or
 
 
 
 
 Video Animator / Motion Designer for Training Content
 
 
 
 
 
 
 
 About Arabian Oud:
 
 
 
 The Arabian Oud luxury fragrance house &ndash; headquartered in Saudi Arabia &ndash; is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, and Westfield London.
 
 
 
 
 
 
 About Arabian Academy:
 
 
 
 Situated in Riyadh, Arabian Academy is a premier institution in the Kingdom, setting new standards in perfumery and retail education. Our academy is committed to advancing expertise in oud and perfume manufacturing through strategic partnerships and progressive, data-driven training methodologies.
 
 
 
 
 
 
 Job Summary:
 
 we are seeking a highly creative
 
 Graphic Designer
 
 with strong experience in both
 
 graphic design and motion graphics
 
 , specifically in the field of
 
 educational digital content
 
 . This role is central to the development of visually engaging e-learning experiences. You will work closely with the E-Learning and Instructional Design team to create interactive presentations, infographics, and animated videos that transform educational content into compelling visual stories.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Design interactive and visually engaging e-learning presentations and course layouts.
 </li>
 <li>
 Create educational visual assets such as infographics, icons, and illustrations.
 </li>
 <li>
 Produce motion graphic videos and animated content based on provided scripts and storyboards.
 </li>
 <li>
 Ensure visual consistency across all content in line with the Academy&rsquo;s brand identity.
 </li>
 <li>
 Collaborate with instructional designers and content developers to align visuals with learning objectives.
 </li>
 <li>
 Utilize Canva for high-quality, rapid design production when needed.
 </li>
 <li>
 Manage multiple projects simultaneously while meeting deadlines and maintaining quality.
 </li>
 <li>
 Stay current with design and e-learning trends and technologies.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Graphic Design, Visual Communication, or a related field is preferred.
 </li>
 <li>
 +2 years of experience in graphic and motion design, preferably within an educational or training context.
 </li>
 <li>
 Proficient in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro, InDesign).
 </li>
 <li>
 Strong skills in
 
 Canva
 
 for rapid content creation.
 </li>
 <li>
 Experience with e-learning authoring tools such as Articulate Storyline or Adobe Captivate is a plus.
 </li>
 <li>
 Excellent time management and collaboration skills.
 </li>
 <li>
 Fluency in
 
 Arabic and English
 
 is required.
 </li>
 </ul>
</div>

Graphic Designer with eLearning Experience

Mantrac Group

<div>
 
 This ideal candidate will be responsible for providing timely and effective technical assistance to offshore customers, both existing and potential, across different regions and markets. The Offshore Sales specialist will use various communication channels, such as phone, email, chat, etc., to troubleshoot and resolve customer issues, answer inquiries, and provide product information and guidance. The technical support specialist will also seek to expand the customer base by identifying and reaching out to new prospects, generating leads, and following up on referrals. Will work closely with the sales and marketing teams to ensure customer satisfaction and retention, and to achieve the company&rsquo;s revenue and growth goals.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide technical and commercial quotations to customers through different channels.
 </li>
 <li>
 Influence and promote customer satisfaction, service and support.
 </li>
 <li>
 Resolve customer problems to restore and promote good public relations.
 </li>
 <li>
 Establish and maintain relationships with vendors.
 </li>
 <li>
 Develop and maintain effective parts department processes to ensure customer satisfaction.
 </li>
 <li>
 Share best practices and implement common processes department wide.
 </li>
 <li>
 Receive phone-in and walk-in and E-mail customers&rsquo; request for parts
 </li>
 <li>
 Locate parts for customers on various machines, CAT, and other brands we service
 </li>
 <li>
 Find parts using automated system
 </li>
 <li>
 Maintain good notes, organized desk for easy and quick access to information
 </li>
 <li>
 Work cooperatively with fellow team members to accomplish warehouse/parts goals
 </li>
 <li>
 Help fellow counter personnel find parts information more efficiently
 </li>
 <li>
 Assist the supervisor in projects when called upon
 </li>
 <li>
 Appropriately suggest the purchase of additional items when selling a part
 </li>
 <li>
 Provide leads to PSSRs, Service shops, etc.
 </li>
 <li>
 Direct customers to the proper service techs, when more information is needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree of Mechanical or Electrical engineering
 </li>
 <li>
 Min. 1 - 2 years of technical experience, especially sales
 </li>
 <li>
 Excellent command of English language, French is a plus
 </li>
 <li>
 Willingness to travel
 </li>
 <li>
 Strong verbal, written, and interpersonal skills
 </li>
 </ul>
 
 
</div>

Inside Sales Engineer

Nawy

<div>
 
 Nawy is hiring "
 
 Business Development Specialist
 
 " to join Nawy Partners.
 
 
 
 
 
 📍Location: New Cairo
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Identify and build strategic partnerships to expand Nawy Partners' business line, actively participating in networking opportunities to strengthen connections and drive growth.
 </li>
 <li>
 Cultivate and nurture strong, long-term relationships with key clients, enhancing the client experience and fostering trust in Nawy&rsquo;s services and solutions.
 </li>
 <li>
 Lead negotiations and finalize business deals that align with Nawy Partners' growth objectives, ensuring revenue sustainability and mutual benefit for all parties.
 </li>
 <li>
 Conduct in-depth market research to identify industry trends, emerging opportunities, and competitive activity. Provide actionable insights to shape business strategies.
 </li>
 <li>
 Advise on and evaluate potential joint ventures, mergers, acquisitions, and other growth opportunities that support the long-term business goals of Nawy Partners.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in any field.
 </li>
 <li>
 Minimum of 2 years of experience in business development, sales, or a related field. Experience in B2B sales, e-commerce, or the real estate industry is highly preferred.
 </li>
 <li>
 Experience in the real estate sector is a plus.
 </li>
 <li>
 Proven ability in Stakeholder Management with strong communication skills to engage with internal and external teams effectively.
 </li>
 <li>
 Expertise in Negotiation and Influencing to close deals and build partnerships that align with Nawy's business goals.
 </li>
 </ul>
 
 
</div>

Business Development Specialist

Amazon

<div>
 
 Description
 
 
 
 We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.
 
 
 The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
 
 
 Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
 
 
 
 The Core Functions Of The Senior ECR Specialist Include
 
 
 
 <ul>
 <li>
 Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices
 </li>
 <li>
 Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
 </li>
 <li>
 Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
 </li>
 <li>
 Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
 </li>
 <li>
 Conduct data queries and general data analytics related to escalations the team is handling
 </li>
 <li>
 Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
 </li>
 <li>
 Effectively communicate with both internal and external customers by adjusting your communication style to your audience
 </li>
 <li>
 Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
 </li>
 <li>
 Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
 </li>
 <li>
 Successfully completes approved special projects as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Fluency in Arabic, English and German (spoken and written)
 </li>
 <li>
 Must be in good standing
 </li>
 <li>
 Experience with MS Office and CSC customer service tool set
 </li>
 <li>
 Bachelor's degree or 2 years Amazon Experience
 </li>
 <li>
 Experience interpreting and communicating analytics
 </li>
 <li>
 Experience communicating technical concepts to a non-technical audience
 </li>
 <li>
 Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
 </li>
 <li>
 Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
 </li>
 <li>
 Demonstrates flexibility in work hours based on scheduling needs and customer demands
 </li>
 <li>
 A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search &amp; Rescue.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience utilizing Heartbeat and Tableau
 </li>
 <li>
 Proficiency in other languages
 </li>
 <li>
 Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
 </li>
 <li>
 Knowledge of project management tools like SIM.
 </li>
 <li>
 HTML skills for creation of departmental and interdepartmental documentation and communication.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2788428
</div>

Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

Fawry MSME Finance

<div>
 
 Job Purpose
 
 
 
 
 The Operational Trainer is responsible for designing, delivering, and evaluating training programs that enhance employee performance and ensure consistent application of operational procedures across the organization. The role plays a critical part in onboarding new hires, upskilling current staff, and supporting process changes by translating business operations into practical training interventions.
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and deliver operational training programs across departments, with a focus on frontline staff (e.g., Sales, Collection, Customer Support)
 
 </li>
 <li>
 Facilitate onboarding sessions for new employees to ensure quick integration and productivity
 
 </li>
 <li>
 Create training materials such as manuals, SOPs, e-learning modules, and quick reference guides
 
 </li>
 <li>
 Collaborate with operations and process owners to ensure training content reflects current policies and systems
 
 </li>
 <li>
 Conduct training needs analysis through feedback, performance data, and coordination with team leads
 
 </li>
 <li>
 Evaluate training effectiveness through assessments, KPIs, on-the-job observations, and follow-up coaching
 
 </li>
 <li>
 Support continuous learning by developing refresher sessions and performance improvement plans
 
 </li>
 <li>
 Maintain training records and provide reports to management on learning outcomes and operational readiness
 
 </li>
 <li>
 Stay updated on business tools, workflows, and regulations to ensure training relevance.
 
 </li>
 </ul>
 
 
 
 
 
 
 Requirements
 
 
 
 Job Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, HR, Education, or a related field
 
 </li>
 <li>
 2&ndash;4 years of experience in training, preferably in operational or customer-facing environments
 
 </li>
 <li>
 Professional command in both English and Arabic languages is a must
 
 </li>
 <li>
 Experience in financial services or fin-tech is a strong advantage
 
 </li>
 <li>
 Solid understanding of adult learning principles and instructional design
 
 </li>
 <li>
 Excellent presentation, communication, and facilitation skills
 
 </li>
 <li>
 Strong analytical and organizational skills
 
 </li>
 <li>
 Proficient in Microsoft Office Suite, experience with LMS is a plus.
 
 </li>
 </ul>
</div>

Operational Trainer

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